The MEA region comprises of the Kingdom of Saudi Arabia, Israel, the UAE, Turkey, and South Africa for this report. The adoption of managed services is likely to witness healthy growth in the Middle East, with enterprises seeking ways to support critical infrastructure and invest in new technologies. Traditionally, enterprises relied on the expertise and services of managed hosting providers to offer secure, flexible, and scalable solutions, but, over time, there has been a growing trend among SMEs to work with service providers for their data center and infrastructure requirements. Managed services providers cater to a diverse range of enterprises scattered across different verticals such as BFSI, retail, media, government, and IT & telecom. Saudi Arabia, the largest country in the Middle East, is investing on various digital government initiatives. A digitization initiative coined under the eHealth program is to address and serve the targeted patients. The UAE has ambitious plans to build multiple smart cities and provide several government services online to its citizens. This is expected to further leverage managed services providers to tap new opportunities in the region, adding to growth of the managed services market.
Managed Services in Middle East and Africa
Buyers Guide
Analysts 
Subex Managed Services offered by the company are built on four main aspects: cost, quality, time-to-market, and capability. Subex engagement is aimed at providing rapid RoI and increasing efficiency.
TCS managed security offers managed cloud security, cyber crisis management, managed security device management, and threat advisory and intelligence services. The managed services provided by TCS for contact center and unified communications support proactive as well as reactive monitoring of servers and applications. TCS also equips clients with technical support (IT operations) for seamless operations and improved end-customer experience.
OpenText provides a range of Managed Services, whether on-premises (off cloud), in the OpenText Cloud, in hybrid scenarios or even in other clouds. The company provides full managed services for EIM solution with agreed upon SLA’s to meet business needs.
Cisco is a leading provider of managed services catering to a wide variety of clients from across industry verticals. It has a comprehensive portfolio of managed services that comprise data center services, network services, security services, and collaboration services. Cisco’s managed services allow enterprises to transform traditional business operations into integrated business processes. Its services allow clients to boost productivity and performance.
Accenture delivers managed services through several approaches, including gradual and phased mobilization, hybrid delivery model, and robust governance mechanisms. It provides cost-effective flexibility and scalability. Accenture offers its managed services across the globe and caters to organizations of all sizes, across industries.
Fujitsu is a provider of Information and Communications Technology solutions, products, and services. It caters to a multitude of customers from various industries. Its offerings in the managed services arena include managed infrastructure services that decrease expenditure and increase efficiency through high-quality service design and technological innovation.
ATOS provides managed workplace services that supply the workforce with the necessary tools and support to undertake the required tasks. Its solution ensures the execution of business processes as per workforce requirements. Through ATOS, the client’s computing and storage resources are optimized across their lifecycle.
AT&T offers a range of services to support day-to-day activities related to IoT. These activities include SIM management, billing, reporting, a bi-annual health check of IoT solutions, and console administration training. Managed services provided by the company maximize the capabilities of IoT solutions with skilled resources and thereby streamline business operations. AT&T focuses on internal resources to manage business and customers and eliminates the need for support staff for IoT solutions.
DXC Technology has a comprehensive managed services portfolio that includes cloud managed services. It offers customized services such as cloud services for AWS, managed services for Microsoft Azure, managed services for VMware, and managed services for virtual private cloud. The company’s cloud services allow organizations to focus on strategic business priorities by shifting the complexities of building and managing their IT infrastructure to DXC Technology.
GTT offers multilayered security and comprehensive compliance packages backed by full management, support, and monitoring to protect confidential enterprise data. Managed security offerings by the company are flexible and help one choose from security delivered from a range of deployment modes such as from the cloud, on-premises, or hybrid. Managed security services also reduce risks related to blended attacks.
- Enterprise
- SME
- Startups
This report identifies and benchmarks world’s best Managed Services vendors such as IBM (US), Cisco (US), Fujitsu (Japan), Accenture (Ireland), Atos (France), DXC Technology (US) and evaluates them based on business strategy excellence and strength of product portfolio within the Managed Services ecosystem, combining inputs from various industry experts, buyers, and vendors, and extensive secondary research including annual reports, company press releases, investor presentations, free and paid company databases. They are rated and positioned on 2x2 matrix, called as ‘Company Evaluation Quadrant’, and identified as Visionary Leaders (top companies), Dynamic Differentiators, Innovators, or Emerging companies.
The report includes market specific company profiles of all 20 players and assesses the recent developments that shape the competitive landscape of this highly fragmented market.
Lack of IT skilled professionals, and cost reduction and lower IT budgets to force enterprises to leverage managed services to drive Managed Services market
Managed services facilitate enterprises in managing their IT system requirements on a regular basis to improve users’ IT operations. Enterprises focus on their core business competencies, while Managed Service Providers (MSPs) take care of their IT infrastructure and IT functions related to network, security, data center and IT infrastructure, communication and collaboration, business operations, and mobility. Managed services enable enterprises to improve their business productivity, end-user productivity, and reduce their IT infrastructure cost.
The global managed services market is expected to grow to USD 329 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 8.1%. Factors such as high cloud adoption and increase in the automation in IT environments and continuously growth in the demand for managed services among Small and Medium-sized Enterprises (SMEs) are expected to create ample opportunities for managed services vendors.
Managed Services : Market Dynamics
This report identifies and benchmarks world’s best Managed services vendors such as IBM (US), Cisco (US), Fujitsu (Japan), Accenture (Ireland), Atos (France), DXC Technology (US) and evaluates them based on business strategy excellence and strength of product portfolio within the Managed Services ecosystem, combining inputs from various industry experts, buyers, and vendors, and extensive secondary research including annual reports, company press releases, investor presentations, free and paid company databases. They are rated and positioned on 2x2 matrix, called as ‘Company Evaluation Quadrant’, and identified as Visionary Leaders (top companies), Dynamic Differentiators, Innovators, or Emerging companies.
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