Managed Services in Education
With proliferation of the internet, IT infrastructure in the educational institutions have seen tremendous development. However, with rapid technological advancements, it has become difficult for institutions to cope with changing trends and manage complexities. To address the concern, educational institutions outsource their IT and network infrastructure to managed service providers, so that they can focus on their educational goals. These managed service providers offer a wide range of services such as mobility, management of network infrastructure, servers & hardware, and service management & report development.
COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY
11 companies offering Managed Services in Education were analyzed, shortlisted and categorized on a quadrant under Visionary Leaders, Innovators, Dynamic Differentiators, and Emerging Companies.
IBM, Cisco, and Atos have been identified as visionary leaders as they have established product portfolios and a robust market presence and business strategy.
Dimension Data, Dataprise and Netmagic (An NTT Communications Company) have been identified as innovators as these vendors have a very focused product portfolio. However, they do not have very strong growth strategies for their overall business.
OneNeck IT Solutions and Calance have been identified as emerging companies. They do not have very strong business strategies as compared to other established vendors. They might be new entrants and require some more time before gaining significant traction in the market. AT&T has been recognized as dynamic differentiators.
The competitive leadership mapping (Quadrant) showcased below provides information for 11 major players offering Managed Services in Education. Vendor evaluations are based on two broad categories: product offering and business strategy. Each category carries various criteria, based on which vendors have been evaluated. The evaluation criteria considered under product offerings include breadth of offering, delivery, features/functionality, product quality and reliability, and product differentiation. The evaluation criteria considered under business strategy include geographic footprint (on the basis of geographic presence), channel strategy and fit, vision alignment, and effectiveness of growth (on the basis of innovations, partnerships, collaborations, and acquisitions).
VISIONARY LEADERS
Visionary Leaders generally receive high scores for most evaluation criteria. They have a strong portfolio of managed services. IBM, Cisco, and Atos are the leading players in the managed services market, and are recognized as leaders. These vendors are making their presence felt by offering services that are required by most organizations. They have a robust business strategy to achieve continued growth in the market.
INNOVATORS
Innovators demonstrate substantial product innovation as compared to their competitors. They have a wide portfolio of managed services and the potential to build strong business strategies for their business growth to be at par with the leaders. Dimension Data, Dataprise and Netmagic (An NTT Communications Company) are recognized as innovators. These vendors have been providing managed services as per their customer demands. Innovators have been at the forefront in deploying their services based on the clients’ custom software requirements for the niche market.
DYNAMIC DIFFERENTIATORS
Dynamic Differentiators have a strong business strategy with an extensive channel network and reach. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the managed services market with their service offerings. Moreover, their market position is enhanced by organic and inorganic strategies undertaken by them over the period. AT&T is recognized as dynamic differentiators.
EMERGING COMPANIES
OneNeck IT Solutions and Calance are recognized as emerging players in the managed services market. The emerging players are specialized in offering highly niche and tailor-made solutions and services to their clients. These companies enable enterprises to not only build and manage content-driven processes but also support new ways of working to drive business results.
Managed Service are also deployed in Media and Entertainment, Consumer goods and Retail, Manufacturing, Healthcare and Life Sciences, BFSI, Telecom and IT, Energy and Utilities and Government and Public.
Managed Services in Education
Buyers Guide
Analysts 
Dataprise provides several leading IT management services that are tailored to meet the needs of customers, from managing endpoints of employees to fully managing complex IT infrastructures.
OpenText provides a range of Managed Services, whether on-premises (off cloud), in the OpenText Cloud, in hybrid scenarios or even in other clouds. The company provides full managed services for EIM solution with agreed upon SLA’s to meet business needs.
Cisco is a leading provider of managed services catering to a wide variety of clients from across industry verticals. It has a comprehensive portfolio of managed services that comprise data center services, network services, security services, and collaboration services. Cisco’s managed services allow enterprises to transform traditional business operations into integrated business processes. Its services allow clients to boost productivity and performance.
CompuCom helps business plan and budget for every step of IT asset lifecycle. It leverage a proprietary, ITIL Integrated Infrastructure Management (IIM) framework that cuts costs and improves digital transparency while aligning technology management with business goals and corporate culture. It’s DaaS includes all the technology hardware, managed services, and consulting that need to select the right devices for business and keep them running, updated, supported and retired.
ATOS provides managed workplace services that supply the workforce with the necessary tools and support to undertake the required tasks. Its solution ensures the execution of business processes as per workforce requirements. Through ATOS, the client’s computing and storage resources are optimized across their lifecycle.
AT&T offers a range of services to support day-to-day activities related to IoT. These activities include SIM management, billing, reporting, a bi-annual health check of IoT solutions, and console administration training. Managed services provided by the company maximize the capabilities of IoT solutions with skilled resources and thereby streamline business operations. AT&T focuses on internal resources to manage business and customers and eliminates the need for support staff for IoT solutions.
Calance managed services focuses on operational excellence and improvement of business services. It includes infrastructure management, co-location hosting, Application Management, and Support, Web and Application Testing, Service Desk and Desktop Support services focused on achieving business excellence. Calance utilizes on-shore and off-shore teams to provide constant, high-quality service at a competitive cost.
- Enterprise
- SME
- Startups
This report identifies and benchmarks world’s best Managed Services vendors such as IBM (US), Cisco (US), Fujitsu (Japan), Accenture (Ireland), Atos (France), DXC Technology (US) and evaluates them based on business strategy excellence and strength of product portfolio within the Managed Services ecosystem, combining inputs from various industry experts, buyers, and vendors, and extensive secondary research including annual reports, company press releases, investor presentations, free and paid company databases. They are rated and positioned on 2x2 matrix, called as ‘Company Evaluation Quadrant’, and identified as Visionary Leaders (top companies), Dynamic Differentiators, Innovators, or Emerging companies.
The report includes market specific company profiles of all 20 players and assesses the recent developments that shape the competitive landscape of this highly fragmented market.
Lack of IT skilled professionals, and cost reduction and lower IT budgets to force enterprises to leverage managed services to drive Managed Services market
Managed services facilitate enterprises in managing their IT system requirements on a regular basis to improve users’ IT operations. Enterprises focus on their core business competencies, while Managed Service Providers (MSPs) take care of their IT infrastructure and IT functions related to network, security, data center and IT infrastructure, communication and collaboration, business operations, and mobility. Managed services enable enterprises to improve their business productivity, end-user productivity, and reduce their IT infrastructure cost.
The global managed services market is expected to grow to USD 329 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 8.1%. Factors such as high cloud adoption and increase in the automation in IT environments and continuously growth in the demand for managed services among Small and Medium-sized Enterprises (SMEs) are expected to create ample opportunities for managed services vendors.
Managed Services : Market Dynamics
This report identifies and benchmarks world’s best Managed services vendors such as IBM (US), Cisco (US), Fujitsu (Japan), Accenture (Ireland), Atos (France), DXC Technology (US) and evaluates them based on business strategy excellence and strength of product portfolio within the Managed Services ecosystem, combining inputs from various industry experts, buyers, and vendors, and extensive secondary research including annual reports, company press releases, investor presentations, free and paid company databases. They are rated and positioned on 2x2 matrix, called as ‘Company Evaluation Quadrant’, and identified as Visionary Leaders (top companies), Dynamic Differentiators, Innovators, or Emerging companies.
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