Europe holds the second largest share in the global managed services market. Enterprises here are now focusing on their core competencies to gain competitive advantage, while managed service providers manage their IT infrastructure. Europe, being in the premature stage, is witnessing slow growth rate compared to developing regions. The General Data Protection Regulation (GDPR) adopted by European nations from April 2016 may also affect the region’s managed service providers. Though the GDPR does not make it difficult for enterprises to outsource their infrastructure to managed service providers, a stark contrast is created between managed service providers capable of complying with the GDPR and those who cannot. Managed service providers now need to be very transparent by providing the geolocation of the user and data, along with logical access to customer data. Some top trends affecting the market in this region are IoT, user experience, and smart machines.
Managed Services in Europe
Buyers Guide
Analysts 
Subex Managed Services offered by the company are built on four main aspects: cost, quality, time-to-market, and capability. Subex engagement is aimed at providing rapid RoI and increasing efficiency.
TCS managed security offers managed cloud security, cyber crisis management, managed security device management, and threat advisory and intelligence services. The managed services provided by TCS for contact center and unified communications support proactive as well as reactive monitoring of servers and applications. TCS also equips clients with technical support (IT operations) for seamless operations and improved end-customer experience.
OpenText provides a range of Managed Services, whether on-premises (off cloud), in the OpenText Cloud, in hybrid scenarios or even in other clouds. The company provides full managed services for EIM solution with agreed upon SLA’s to meet business needs.
Cisco is a leading provider of managed services catering to a wide variety of clients from across industry verticals. It has a comprehensive portfolio of managed services that comprise data center services, network services, security services, and collaboration services. Cisco’s managed services allow enterprises to transform traditional business operations into integrated business processes. Its services allow clients to boost productivity and performance.
Accenture delivers managed services through several approaches, including gradual and phased mobilization, hybrid delivery model, and robust governance mechanisms. It provides cost-effective flexibility and scalability. Accenture offers its managed services across the globe and caters to organizations of all sizes, across industries.
Fujitsu is a provider of Information and Communications Technology solutions, products, and services. It caters to a multitude of customers from various industries. Its offerings in the managed services arena include managed infrastructure services that decrease expenditure and increase efficiency through high-quality service design and technological innovation.
ATOS provides managed workplace services that supply the workforce with the necessary tools and support to undertake the required tasks. Its solution ensures the execution of business processes as per workforce requirements. Through ATOS, the client’s computing and storage resources are optimized across their lifecycle.
AT&T offers a range of services to support day-to-day activities related to IoT. These activities include SIM management, billing, reporting, a bi-annual health check of IoT solutions, and console administration training. Managed services provided by the company maximize the capabilities of IoT solutions with skilled resources and thereby streamline business operations. AT&T focuses on internal resources to manage business and customers and eliminates the need for support staff for IoT solutions.
DXC Technology has a comprehensive managed services portfolio that includes cloud managed services. It offers customized services such as cloud services for AWS, managed services for Microsoft Azure, managed services for VMware, and managed services for virtual private cloud. The company’s cloud services allow organizations to focus on strategic business priorities by shifting the complexities of building and managing their IT infrastructure to DXC Technology.
GTT offers multilayered security and comprehensive compliance packages backed by full management, support, and monitoring to protect confidential enterprise data. Managed security offerings by the company are flexible and help one choose from security delivered from a range of deployment modes such as from the cloud, on-premises, or hybrid. Managed security services also reduce risks related to blended attacks.
Unisys provides centralized solutions and IT support for mobile engineers through its field engineering services. The company’s infrastructure solutions include data center, hybrid cloud, and collaboration services. Unisys Application Managed Services deploy the power of advanced analytics to implement a dynamic approach toward applications. The solutions are designed to be future-ready and to support cloud, hybrid, and on-premises deployment.
- Enterprise
- SME
- Startups
This report identifies and benchmarks world’s best Managed Services vendors such as IBM (US), Cisco (US), Fujitsu (Japan), Accenture (Ireland), Atos (France), DXC Technology (US) and evaluates them based on business strategy excellence and strength of product portfolio within the Managed Services ecosystem, combining inputs from various industry experts, buyers, and vendors, and extensive secondary research including annual reports, company press releases, investor presentations, free and paid company databases. They are rated and positioned on 2x2 matrix, called as ‘Company Evaluation Quadrant’, and identified as Visionary Leaders (top companies), Dynamic Differentiators, Innovators, or Emerging companies.
The report includes market specific company profiles of all 20 players and assesses the recent developments that shape the competitive landscape of this highly fragmented market.
Lack of IT skilled professionals, and cost reduction and lower IT budgets to force enterprises to leverage managed services to drive Managed Services market
Managed services facilitate enterprises in managing their IT system requirements on a regular basis to improve users’ IT operations. Enterprises focus on their core business competencies, while Managed Service Providers (MSPs) take care of their IT infrastructure and IT functions related to network, security, data center and IT infrastructure, communication and collaboration, business operations, and mobility. Managed services enable enterprises to improve their business productivity, end-user productivity, and reduce their IT infrastructure cost.
The global managed services market is expected to grow to USD 329 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 8.1%. Factors such as high cloud adoption and increase in the automation in IT environments and continuously growth in the demand for managed services among Small and Medium-sized Enterprises (SMEs) are expected to create ample opportunities for managed services vendors.
Managed Services : Market Dynamics
This report identifies and benchmarks world’s best Managed services vendors such as IBM (US), Cisco (US), Fujitsu (Japan), Accenture (Ireland), Atos (France), DXC Technology (US) and evaluates them based on business strategy excellence and strength of product portfolio within the Managed Services ecosystem, combining inputs from various industry experts, buyers, and vendors, and extensive secondary research including annual reports, company press releases, investor presentations, free and paid company databases. They are rated and positioned on 2x2 matrix, called as ‘Company Evaluation Quadrant’, and identified as Visionary Leaders (top companies), Dynamic Differentiators, Innovators, or Emerging companies.
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