TATA CONSULTANCY SERVICES LTD in Managed Services
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Summary
TCS is a provider of managed services for contact center, cybersecurity, and unified communications services. Through its cybersecurity managed services, TCS helps enterprises in Identity and Access Management, enterprise vulnerability management, risk & compliance, governance, and managed security services.
The company’s cybersecurity managed services grant users better management of security, decreased risk & security program TCO, expansion of profitability, early risk mitigation, and reinforced security processes with recurrent risk identification.
Managed services provided by TCS for unified communication and contact center include patching & upgrades, helpdesk management, SLA management, reporting and governance, and other services. TCS gives its clients high availability, reliability, and operational transparency.
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TCS Reviews
Buyer, Europe Mid Market Company
May 02, 2023
I recently had the privilege of using the managed services from Tata Consultancy Services Ltd. and I can confidently recommend them to other users.
I really liked their product vision, as it was tailor-made for our requirements. The features met all of our needs in terms of sophistication, scalability and robustness.
The interoperability & integration capability provided was a huge time saver and allowed us to quickly get up & running.
The cost of ownership was quite reasonable & the customer service proved to be exceptional. The customer service team was always there to help us out & they truly made us feel valued as a customer.
The use of next-generation technology was a key factor in selecting Tatas managed services. Not only were the features powerful & innovative, but the application was also highly reliable. We were able to develop use cases for the future without worrying about the technology becoming obsolete.
The companys stability and maturity has also given us peace of mind about the future.
Considering all of the factors, I give Tatas managed services offering a 4.8-star rating.
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Buyer, Europe Company
Apr 18, 2023
Tata Consultancy Services Ltd. has provided me with an exceptional managed services offering. They have all the features that we needed at a very competitive cost of ownership. The products were quite innovative and the customer service I received was second to none.
The team at Tata was very patient with us and always willing to answer our questions. Their in-depth solutions, software and integration capability created a huge amount of value. We are now able to better serve our clients and use the platform to get to deeper analytics.
One of the things that I found most interesting was the way they leveraged next-generation technology. They were clearly fully aware of the latest developments in our industry as they helped us create use cases that are futuristic and necessary.
As a user persona, I feel fully supported by Tatas managed services offering. I feel that my investment in their services have already paid off.
For their innovation, customer service and feature rich offerings, I give the Tatas managed services 4.5 stars.
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Buyer, Asia Pacific Company
Feb 03, 2023
I recently hired Tata Consultancy Services Ltd. for their managed services offerings and must say that I am pleased with their product vision, features, ability to seamlessly integrate and interoperate with existing systems, and overall innovation. Tata has created a great product that provides tremendous value for money. On top of that, their customer service and use of next-generation technology puts them ahead of the competition.
From the beginning their team was completely connected with our needs and proactive when it came to helping us approach it in the best possible way.
As a user persona, I truly appreciate the ease of use and the configurations they provided us. Operationally, this has helped us cut down on our costs of ownership and improve the delivery of our services.
Another benefit was having Tatas maturity and stability back us up. Personally, I never had any concerns that they wouldnt meet our expectations. They surely did and I cannot say enough good stuff about their products.
I would say that Tatas managed services have enabled me and my team to do more with less. It allows for fast implementation, supports futuristic use cases, and is cost-effective. Overall, I give them 5 stars.
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James Smith
May 24, 2019
“Patching and antivirus software upgrades”
The company Ensures communication servers are updated and secured
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Buyer, Transportation and Logistics, SME
May 24, 2019
“Helpdesk Management”
The company Ensures end-to-end ownership of routine monitoring and simple troubleshooting, root cause analysis, and OEM-related intervention
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Buyer, Power, SME
May 24, 2019
“SLA management:”
The company executes SLA agreements with strict turnaround time
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Buyer, Power, SME
May 24, 2019
“Reporting and governance”
The company Generates reports for business operations teams and conducting IT governance meetings with top management
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TCS Presence in
Managed Services
The company has identified its expertise in digital technologies, especially in the areas of cloud, artificial intelligence (AI) & robotics, social media, mobility and pervasive computing, and analytics and big data as a key area for achieving its business objectives. The company focuses on unique research and technologybased solutions such as Innovation Labs and Co-Innovation Network (COIN), GNDM, and a customercentric engagement model to gain competitive advantage. The company has over 387,223 employees in 55 countries, and a global delivery footprint that covers over 141 solution centers across 19 countries. To grow in upcoming areas such as IoT and data analytics, the company is committed to making the necessary investments in partnerships and alliances, and in relevant talent development. The company had 3,359 patents filed as of March 2017. TCS has a long-term growth strategy and intends to expand its markets by investing in new service lines, industries, and regions. The company focuses on maximizing its outputs on investment, by integrating standardization, predictability, and governance. TCS also plans to leverage its existing client relationships and developing a customer-centric model. It is developing a holistic services portfolio, which is expected to enable it to seize the entire IT value chain.
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