RACKSPACE Managed Services Reviews and Features

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RACKSPACE
Texas, US
1998
$1BN to $5BN
Enterprise
78 Likes
69 Buyers Negotiating

Summary

Rackspace Managed Services Infrastructure gives users access to dedicated servers, e-commerce security, and private cloud services. Rackspace Managed services provide wide range of products. Its product portfolio includes:
  • Compute: Provides users with the option to customize across the compute, storage and networking to build a custom dedicated server for unique needs of the user. The certified architects optimize the existing architecture to get most out of the current applications being used.
  • Database Architecture: Rackspace managed services provides total expertise a user will need to manage MySQL, Oracle and Microsoft SQL Server and optimize their current performance, which includes architecture guidance, administration of the applications, monitoring and troubleshooting of the errors.
  • Networking: The user can leverage Rackspace's networking experience to build an IT infrastructure which is highly secured and has essential components such as round the clock traffic monitoring, DDoS mitigation services and many more to keep an organisation running and secure.
  • Managed Backup: Rackspace managed services provides an effective solution to recover all the important and critical data if it is lost due to any cyber attack or system failures. This solution is cost effective and is also capable of recovering data rapidly.

Discussions

Strengths
  • +12
    Online Technical Alerts
  • +14
    Large Enterprises
  • +6
    Number of Operation Centers
  • +13
    Small and Medium Enterprise Businesses
  • +8
    Asset management
  • +7
    Data Backup
  • +5
    Reporting and Analytics
  • +6
    Security and encryption features
  • +9
    Technical Support
  • +10
    Hosted
  • +11
    On-premise
  • +7
    Managed Collaboration and Communication Services
  • +9
    Managed Data Center Services
  • +11
    Managed Information Services
  • +10
    Managed IT Infrastructure
  • +8
    Managed Mobility Services
  • +6
    Managed Network Services
  • +5
    Managed Security Services
  • +11
    End Users
  • +9
    Number of Customers Catered
Cautions
  • -6
    Expensive
  • -5
    Complicated UI
  • -6
    Alternative to in-house IT service delivery
  • -14
    Alternative to in-house IT service delivery
  • -12
    If peace of mind had a price tag, managed IT services is it
  • -11
    BFSI
  • -12
    Consumer Goods and Retail
  • -6
    Energy and Utilities
  • -7
    Government and Public
  • -14
    Healthcare and Life Sciences
  • -7
    Designated Support Consultant
  • -5
    Number of Projects Completed
  • -12
    Directly
  • -9
    Others
  • -13
    Through Partners / Third-Party Vendors
  • -8
    Services Offered
  • -7
    Level of Support
  • -14
    Product Quality
  • -10
    Product Features
  • -5
    Education

RACKSPACE Reviews

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Buyer, Education, SME

5
Apr 03, 2020

“Best Quality of hosting services with support”

Setting new products up and getting contracts written and signed is very easy to do, and their team explains all the features of the services in which you are interested with pros as well as cons so that it helps you to make better decision. Rackspace provides 99% uptime and with its monitoring services this holds true. The support team is another plus with rackspace as they are just a click away with secured line of contact.
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Buyer, Automotive, Enterprise

4
Mar 03, 2020

“Good for SME's and startups”

The most likable thing about this software is its ease of use, implementation, and integration with the external systems. The user would also like monitoring alerts and different ways to scale your sever provided by Rackspace. The pricing seems a bit optional and higher in choice, but overall does fit what the business will require and pay for.
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Asset Management Manager, Energy Utility

3
Feb 09, 2020

“Ease of Use and easy transition”

Rackspace products allows the user a very easy transition from other products which a company is using. Rackspace services can be utilized daily for email, and its services are very generic as compared to other products. It is easy to use when it comes to custom servers and using current infrastructure.
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Buyer, Finance, SME

3
Jan 23, 2020

“Benchmark for managed services”

It is very easy to build a new server in Rackspace and we also can configure our requirements by itself. This helps user to use the existing infrastructure and cut the costs fo an organisation. The price of the services is a bit expensive and is aimed at business users only. The ticketing system is great and wait times are also less.
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Buyer, Healthcare, SME

4
Jan 01, 1970

“Best Managed Services”

Rackspace services are best in managed services space. The company provides best in class customer support and servers provided by them are reliable, fast and comes with minimal pricing. The uptime of the services and applications is best. The system does not have bugs or have minimal bugs for the businesses to be carried out smoothly. Just one drawback is that the email layout is not user friendly and one have to search for the features for the same.
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