Professional Service Automation Software in Middle East and Africa

Oracle Netsuite's project management capabilities allow project managers and team members to work together on projects and maintain current and accurate project status at all times, enabling managers to proactively locate and resolve potential issues with each engagement. The solutions also enables managers to optimize staffing and utilizaion of resources thereby ensuring efficient resource utilization. Oracle PSA offers professional services firms the capability to operate their core business operations including project management, resource optimization, project accounting, time and expense management, and billing and revenue recognition. It delivers end-to-end automation and visibility. Oracle's NetSuite OpenAir PSA allows professional services firms to attain real-time insights, increase project profitability, maximize billable resource utilization and make informed, data-driven decisions.

Microsoft has maintained its position as a worldwide provider of a diverse set of software and licensing solutions across numerous industry verticals. Customer satisfaction has always been its top priority, and thus it focuses on the development of technologies, which assist its users in progressing in line with the evolving market trends. Microsoft Dynamics 365 enables users to visualise accurate cost, effort, and revenue, and attain predictable project delivery by utilising robust project planning capabilities which include native Microsoft Project integration. Microsoft Dynamics 365 also ensures seamless sales collaboration by developing project contracts, tracking labor rates, and generating statements of work directly within Dynamics 365 Sales.

Workfront Professional Service Automation Software allows users to utilise multiple tools to track and manage work . It consolidates processes and tools into a single solution that reduces friction and offers more time to collaborate and be strategic. The solution helps in building reports or dashboards to see which projects are at a higher risk and make corrctions beforehand, ensuring on time and on budget delivery. Workfront allows teams to work together, act on feedback, and accelerate turnaround time theyeby outpacing the competition and enhancing client relationships.

Upland Professional Services Automation Software helps users to find and assign people to projects based on their skills, availability, and utilization. It is a modular software platform which is implemented in stages, and it grows with the organization, threby allowing services maturity, change management, and greater internal adoption. By connecting Upland PSA to the enterprise ecosystem, via the Upland Integration Platform, and it allows efficient data flow to and from the existing enterprise systems including CRM, HCM, payroll, finance, ERP, and more. Upland PSA's Time and Billing, which is powered by Timesheet.com makes it easy to capture and handle all project costs. It offers automated approvals that accelerate billing cycles and their powerful reporting lets users accurately track utilization and costs.

The company provides project collaboration, software development, and issue tracking software. Atlassian operates its software revenue through the segments of subscription, maintenance, perpetual license, and others. The others revenue segment includes training services as well as the fees earned through the sale of third-party add-ons and extensions to the Atlassian software. The company offers collaboration software across teams of all sizes in almost every industry vertical. Atlassian’s clientele ranges from small businesses to large enterprises.

Kaseya BMS is a sophisticated IT business management solution that was designed specifically to enable users to enhance the delivery of their valued services and reduce their time on non-revenue-generating tasks. Kaseya integrates BMS and VSA which allows firms to enhance their daily operations with 30% reduction in ticket volumes that are resolved 40% faster which saves the company considerable time and money. AuthAnvil provides unmatched security and allows customers to leverage Azure’s broad set of standards to ensure enhanced security.

The company segments its offerings into applications, technology and services, and SAP business network. SAP's revenue is generated through cloud solutions, and licensing software products and solutions. SAP also generates revenue through support, services, development, and training. SAP HANA helps enterprises in enhancing their performance and attaining scalability and profitability.

Ateras Professional Service Automation Software offers an all-in-one platform that allows service providers to manage IT networks, prevent and diagnose issues, automate solutions, and track projects and tasks. It also has powerful reporting tools to understand operations and generate customized reports for clients. Ateras unique features include an EasyTemplates package, for easy customization of technical documents, a Endpoint Management System which streamlines the process of monitoring networking client and server assets, and a powerful Ticket Automation System that enables efficient management of recurring tickets. In addition, Atera provides a Unified Dashboard that enables service providers to get an overall view of their operational activities, from the time a project is launched to closing, quickly.