Updated on: June 14, 2023
Help Scout
Claim your ProfileWhat is Help Scout?
Help Scout is a top-rated customer support and help desk software designed to help companies manage customer communication more efficiently. Features include automated triggers, a comprehensive inbox, and business insights. Help Scout also provides customers with tools such as pre-made responses, team collaboration, and customer profiles to easily collect data to better serve customers in the future. Many users turn to Help Scouts expertise in handling customer communication and its ability to help companies track customer support performance. This allows them to to quickly address customer inquiries and feedback and use insights to make informed business decisions.
Help Scout Features
- Mobile User Support
- Customization
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
- Attachments/Screencasts
- Ticket Collaboration
- Customer/Contact Database
- Email to Case
- Live Chat Support
- Social Media Integration
- Voice
- Knowledge Base
- Searchable Articles
- Mobile Optimization
- Personalization
- Branding
- Automation
- Integrations
- Pop-up Chat
- Notifications
- In-App Messaging
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
- Multi-Channel Coverage
- Open Listening
- Physical Media
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance
- Notes
- Internal Discussion
- Assignments and Tasks
- Workflows
- Templates
- Integrations
- Tagging System
- Trends
- Performance Tracking
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement
- Intelligent Routing
- Transcripts
- Self-Serve Support
Help Scout Pricing
Pro
$65.00
- All Plus features
- 25 Mailboxes
- 10 Docs sites
- 50 light users
- Tiered discounts
- Enterprise security
- HIPAA compliance
- API rate limit increase
- Concierge onboarding service
- Dedicated account manager
Standard
$20.00
- 2 Mailboxes, 1 Docs site
- Up to 25 users
- Live chat
- In-app messaging
- Beacon help widget
- Custom reports
- Automated workflows
- Customer properties
- API and 90+ integrations
Plus
$40.00
- All Standard features
- 5 Mailboxes, 2 Docs sites
- No user limit
- Custom fields
- Teams
- Advanced permissions
- Unlimited reporting history
- Advanced API access
- Salesforce, Jira, and HubSpot apps
- HIPAA compliance add-on
- Enterprise security add-on
Help Scout Alternatives
Help Scout Reviews
Buyer, Automotive, Enterprise
5
Apr 29, 2020
Help Scout is very much useful when we are creating FAQs, or suppose we are creating reports. All your needs are fulfilled using help Scout.
Useful (0)
Buyer, Telecom Infrastructure, SME
1
Apr 29, 2020
It gives the needed context even if a member is not present for some issue. Work will Help Scouts never stop. It only grows.
Useful (0)
Buyer, Software, SME
2
Apr 29, 2020
It helps in keeping the organisation transparent and organised. Apps are easy to integrate.
Useful (0)
Buyer, Manufacturing, SME
3
Apr 29, 2020
Help Scout is easy to use with a clean user interface. Also, customers get quick responses for their queries.
Useful (0)
Buyer, Healthcare, SME
4
Apr 29, 2020
By using Help Scout we can centralize our information in one place. Another feature is that we get the opportunity to categorize our tickets.
Useful (0)
