Zoho Desk Help Desk Software Pricing & Demo

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Zoho Desk
California, USA
1996
$101MN to $500MN
Enterprise
52 Likes
74 Buyers Negotiating

Summary

Zoho Desk is a customer service provider that makes it easy to communicate with your customers regarding your business, product, and services. It improves agent productivity and encourages self-service. It is easy to handle cross-functional service processes and make the customer happy for providing unstoppable support. The application offers 24x7 support to the customers and helps in resolving queries. 

Zoho Desk Pricing

It is based on three plans, i.e., standard, professional, and enterprise. More features are added to the higher plans. It is easy to manage unlimited customers for a small business team to a big enterprise team.
  • Standard: 720/agent/month billed annually
  • Professional: 1,200/agent/month billed annually
  • Enterprise: 2,100/agent/month billed annually

Zoho Desk Demo

You can register for the free demo without worrying about Zoho desk pricing. After getting a personalized demo, you can buy an appropriate plan according to your team, customers, and other needs. Get a complete overview of the services offered by Zoho. 

Features

Ticket Management: Connect your customers on every possible social media. Allows calls, emails, live chats, etc., on a single platform 

Introduced Artificial Intelligence, Zia for Customer Service Teams: Zia is the voice to answer queries of your customers. Identifies the problem and give solutions

Agent Productivity: Join, communicate and secure customer relationships. Robust helpdesk with native power and third-party integrations

Track Customer Service Efforts: Monitor team performance by reports and visualization
Track every ticket as well as task

Discussions

Discussions (3)
Buyer
Heli Shah's requirement
08/02/2022
"I am looking for help desk software I am looking for help desk softwareI am looking for help desk softwareI am looking for help desk softwareI am looking for help desk software"
Like
Comment
Buyer
Heli Shah's requirement
27/12/2021
"hello i am looking for help desk software "
Like
Comment
Buyer
Heli Shah's requirement
27/12/2021
"how does it works we want to know "
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Comment
Strengths
  • +6
    Cloud, Web-based, SaaS
  • +8
    Hybrid
  • +7
    On-Premise
  • +13
    Consulting
  • +12
    Live Support Chat
  • +9
    Maintenance & Troubleshoot
  • +10
    System Integration
  • +11
    Ticketing
  • +14
    Community Forums
  • +5
    Interactive FAQs
  • +13
    Searchable Articles
  • +10
    Attachments/Screencasts
  • +11
    Ticket Collaboration
  • +6
    Ticket Response
  • +7
    Workflow
  • +5
    Chat/Live Support
  • +14
    Email to Case
  • +11
    Mobile SMS
  • +9
    Phone
  • +6
    Social Integration
Cautions
  • -13
    Concurrent Calling
  • -6
    Customization
  • -10
    Dashboards
  • -8
    Integration
  • -11
    Intelligent Search
  • -9
    Reporting
  • -14
    Session Queuing
  • -7
    User, Role, and Access Management
  • -12
    Knowledge Base
  • -12
    Customer and Contacts Database
  • -8
    Response Automation
  • -9
    SLA Management
  • -5
    Ticket Creation
  • -13
    Customer Portal
  • -7
    Voice
  • -10
    Web Chat
  • -5
    Mobile User Support
  • -12
    Suggestions

Zoho Desk Reviews

user-icon

James Smith

5
Apr 29, 2020

“Incredible Platform to Unite Social Media Platforms”

Zoho Desk provides a single platform to integrate emails, live chats, calls, social media sites, etc. It enables requests from customers and answers all the queries seamlessly and effectively. The platform supports nine international languages. It is a great platform to connect customers and product providers.
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user-icon

Buyer, Telecom Infrastructure, SME

3
Apr 29, 2020

“Great Self-service Portal”

Zoho Desk allows the business team to receive requests and queries from customers. It comes with a self-service portal to lookup FAQs and instantly answers common questions. The relationship between the seller and the customer becomes transparent.
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user-icon

Buyer, Software, SME

4
Apr 29, 2020

“Easy Customer Service”

There is no need for spreadsheets to manage all customer service tasks. It is a great platform to build a technical help desk.
Useful (0) Not useful (0)
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Company Size :
  Enterprise
  SME
  Startup