Updated on: June 14, 2023

Gorgias

What is Gorgias?

Gorgias is help desk software designed to help manage customer support inquiries. It allows users to connect support channels such as email, chat, SMS, social media and websites to a centralized control center and quickly respond to customer requests. Gorgias offers automated tagging and searchable customer history, as well as ticket tracking, customizable triggers, and a powerful analytics engine to better understand customer trends and preferences. It also features a range of tools to help efficiently respond to and resolve customer support inquiries, such as automated response templates, customer perspective analytics, and a customizable customer support knowledge base.

Gorgias Features

Mobile User Support
Customization
User, Role, and Access Management
Integration
Reporting
Dashboards
Ticket Creation User Experience
Ticket Response User Experience
Workflow
Automated Response
SLA Management
Attachments/Screencasts
Ticket Collaboration
Customer/Contact Database
Customer Portal
Email to Case
Live Chat Support
Social Media Integration
Voice
Knowledge Base
Searchable Articles
Community Forums
Mobile Optimization
Personalization
Branding
Automation
Artificial Intelligence
Integrations
Pop-up Chat
Notifications
Targeted Emails
In-App Messaging
Co-Browsing
Customization
Conversation Archiving
Lead Development
Knowledge Base
Team Inbox
Customer Profiles
Mentions
Tickets
Macros
Email
Social
Live Chat
Phone
Text
Surveys
Reporting
Visitor Activity
Help Desk

Gorgias Pricing

Starter

$10.00

Unlimited users
Facebook & Instagram integrations
Live chat & chat campaigns
Macros and rules
Add up to 150 integrations
Satisfaction survey
Voice & SMS (1 number)
Self onboarding
Shopify integration
BigCommerce integration

Basic

$50.00

Unlimited users
Facebook & Instagram integrations
Live chat & chat campaigns
Macros and rules
Add up to 150 integrations
Satisfaction survey
Voice & SMS (1 number)
Self onboarding
Shopify integration
BigCommerce integration

Pro

$300.00

Unlimited users
Facebook & Instagram integrations
Live chat & chat campaigns
Macros and rules
Add up to 150 integrations
Satisfaction survey
Voice & SMS (up to 3 numbers)
Lite onboarding
Shopify integration
BigCommerce integration
Magento integration
Revenue statistics

Advanced

$750.00

Unlimited users
Facebook, Instagram & Twitter integrations
Live chat & chat campaigns
Macros and rules
Add up to 150 integrations
Satisfaction survey
Voice & SMS (up to 10 numbers)
Full onboarding
Shopify integrations
BigCommerce integration
Magento integration
Revenue statistics
Dedicated Success Manager

Enterprise

Unlimited user
Facebook, Instagram & Twitter integrations
Live chat & chat campaigns
Macros and rules
Add up to 400 integrations
Satisfaction survey
Voice & SMS (custom limit of numbers)
Full onboarding
Shopify integration
BigCommerce integration
Magento integration
Revenue statistics
Dedicated Success Manager
Custom services

Gorgias Alternatives

Zendesk Support

The first striking proposition is zendesk pricing which is way too less compared to other such tools. Automatic ticket generation is another feature of this tool which catches the attention of many users out there in the market. Integration with third-party applications and open APIs further adds value.

Intercom Help Desk

Intercom’s ability to send and receive customer messages onto a single platform is one of the most useful features. On top of it in the Intercom pricing plan, the whole team can get on the same page and work together towards the company’s goals.

Salesforce Service Cloud Help Desk Software

USP of the helpdesk software is that it gives individual attention to the customers and keeps them satisfied. Also, access from any device has made life easy for the customers as they can easily clarify their queries on the go.

LiveChat

With an existing pool for more than 27,000 customers (including PayPal, Ikea, and Adobe), LiveChat will help you every stage of the customer journey from a single window. Its reporting mechanisms help identify the voids in customer service and workflow. Lastly, the ability to integrate almost every communication channel into the software is very much appreciated.

Gorgias Reviews

Buyer, Healthcare, SME

Apr 29, 2020

It has an auto-response feature that saves time for responses. You will not be disappointed with Gorgias pricing models as well

Useful (0)

Buyer, Oil and Gas, Enterprise