Updated on: June 14, 2023

Tidio

What is Tidio?

Tidio is an intuitive live chat platform that enables businesses to engage and communicate with their customers in real time. It is fast and easy to start using, with both chatbot and human support. You can set up automated rules for qualifying leads, and you have a visual customer history and engagement tracking, so you can measure your conversations. Moreover, Tidio’s integration with popular tools such as MailChimp, Zapier, and Google Analytics gives you lots of options for analytics and targeted customer service from a single platform.

Tidio Features

Mobile User Support
Customization
User, Role, and Access Management
Integration
Reporting
Dashboards
Live chat
Integrations
Branding
Analytics
A/B testing
Role-based access
Collection of information
Ticket Creation User Experience
Ticket Response User Experience
Workflow
Automated Response
SLA Management
Attachments/Screencasts
Ticket Collaboration
Customer/Contact Database
Customer Portal
Email to Case
Live Chat Support
Social Media Integration
Voice
Knowledge Base
Searchable Articles
Mobile Optimization
Personalization
Branding
Automation
Artificial Intelligence
Integrations
Pop-up Chat
Notifications
Targeted Emails
In-App Messaging
Co-Browsing
Customization
Conversation Archiving
Lead Development
Knowledge Base
Team Inbox
Customer Profiles
Mentions
Tickets
Macros
Email
Social
Live Chat
Phone
Text
Surveys
Reporting
Visitor Activity
Help Desk
Customization
Control
Route To Human
Menu bars
Drip sequences

Tidio Pricing

Free

No credit card required
AI-supported chatbots
Visitor details
Desktop & mobile app
Live Chat - conversations with 50 users
3rd party integrations (Shopify, Wordpress, Messenger, Instagram and more)
Chatbots - conversations with 100 users
Email Support
JavaScript API

Communicator

Starting at $19.00

Live Chat - unlimited conversations
Up to 5 operators
Email, 24/5 Live Chat support
All the Free Features
Team departments
Analytics
Native Shopify Integration
Live Typing
Viewed Pages
Live Visitors List
Permissions
Notes

Chatbots

Starting at $19.00

Chatbots - conversations with 40,000 users
Email, 24/5 Live Chat support
All the Free Features
35+ Chatbot templates
Visual Chatbot Editor
Zapier integration

Starter

$29.00

Live Visitor List
1k Chatbot triggers

Chatbots & Communicator

$38.00

Livechat conversations
Chatbot triggers 1k - 40k
Messenger, Instagram, email integration
Analytics
Native Shopify actions

Tidio+

Starting at $329.00

Live Chat - unlimited conversations
Custom number of operators
Chatbots - custom no. of engagements
Email, 24/5 Live Chat, 24/7 emergency phone support
All features from Chatbots and Communicator plans
AI Response Bots
Multisite support
Custom integrations
Email marketing
Dedicated Customer Success Manager
Dedicated Implementation Specialist
Chatbot building assistance
Account Reviews
Training Sessions

Tidio Alternatives

Intercom

Intercom live chat software stores data about users in order to allow the user to group together and message. The software gives access to the user's email address, information of the day a user first signed up for your product and the first and last seen of the user who visited the website or application. The system allows to see where the users come from, the number of times the user has visited the website, timezone, and get the information of social profiles and operating systems.

Zendesk Chat

ZenDesk Live Chat Software is the platform that integrates analytics with customer behaviour leading to a more satisfying buying experience. It allows businesses to actively engage with customers in real time while monitoring their behaviour through analytics and generating valuable feedback on improving the user experience.

Zoho Desk

Zoho Desk Live Chat Software aims to boost customer relations by providing support round the clock. Using artificial intelligence, it automates numerous processes for a speedy delivery of services. Zoho Desk also offers the option of self-service to customers by making available a variety of information about the product. This platform integrates various communication channels into one and is an extensible application designed to increase consumer satisfaction.

Drift

DRIFT is the leading real-time conversational marketing and sales platform. It combines instant messaging with AI-powered chatbots, allowing companies to grow their customer base and drive sales faster. DRIFT boasts a slew of features that make it stand out from traditional live chat software, such as intelligent lead segmentation, embeddable bots (chat-bots that can be embedded directly into a website), and Two-Way Chatbot-Human Handoff, which moves conversations between bots and humans when needed. DRIFT also enables companies to measure and track their conversational performance, providing insights that help them to refine their lead conversions.

Tidio Reviews

James Smith

Apr 30, 2020

Tidio Chat helps to eliminate second thoughts in the user''s mind and assists in converting. Tidio has made it easier to interact with customers and users and monitoring their activity over the website assists in approaching them strategically and helping them out through their buying experience.

Useful (0)

Buyer, Automotive, Enterprise