Workforce Management Software

Workforce management software is an integral part of the Human Resources (HR) process. It helps organizations effectively manage key activities, such as time and attendance management, leave and absence management, workforce scheduling, workforce demand forecasting, and others; enabling employees to focus on their core responsibilities in order to meet business goals. It ensures that the right employees are in the right job at the right time.

Top 10 Best Workforce Management Software Vendors

1. Paycom software inc
2. Bamboo hr
3. Kronos Incorporated
4. Humanity
5. Ultimate software
6. Deputy
7. Zenefits
8. SAP
9. Beekeeper AG
10. Branch

Market Overview

Employees are critical assets for any organization as they help achieve organizational objectives. Thus, time and attendance leave and absence, and workforce scheduling are important aspects of enterprises that need to be managed efficiently. In the early 1990s, Human Capital Management (HCM) activities were based on manual processes. HCM comprises four major segments: talent management, talent acquisitions, core HR, and workforce management. Workforce management is responsible for productivity-related issues of an organization, such as leave and absence management, time and attendance, and scheduling. As an organization grows and employs a huge workforce along with the organization’s expansion across regions, it becomes a tedious job to manage a big workforce. The increasing complexities of managing a workforce in an organization gave rise to the need for solutions related to workforce management. The increased competition in the market and improvement in the operational efficiency fuel the growing adoption of workforce management solutions across verticals. Workforce management software reduces operational costs on the supervision of the workforce and provides employee satisfaction. The integration capability of vendors is further identified as a major criterion to select vendors for solution implementation. Thus, major workforce management vendors across the world are concentrating on enhancing the features of workforce management solutions to meet dynamic market demands.

The success of workforce management software has encouraged SMEs to adopt workforce management solutions and reduce personnel management costs. The implementation cost was initially a concern but the introduction of workforce management Software-as-a-Service (SaaS) on the cloud has made it popular among the SMEs. In addition, the rising investments in AI, ML, analytics, mobility, and automation are expected to provide opportunities for the growth of the workforce management market.

Among various workforce management software, workforce analytics is gaining momentum due to the need for data mining and need to understand the efficiency of individuals in an organization. The use of mobile applications for Mobile Workforce Management (MWM) to track remote employees has gained significant traction across verticals. Due to the intensive requirement of labor planning and scheduling, the consumer goods and retail vertical is projected to have the highest Compound Annual Growth Rate (CAGR) among verticals adopting best workforce management software.

The global workforce management market is expected to grow from USD 5,979 million in 2020 to USD 9,326 million by 2025, at a CAGR of 9.3% during the forecast period. The workforce management market is gaining momentum, owing to the need for scalable, compatible, and easy-to-use solutions for enhancing the efficiency of the workforce.

The competitive landscape analyzes and provides an overview of the prevailing competitive scenario in the workforce management market. The market is growing at a rapid pace across all regions. It provides information about the major players in the workforce management market. It outlines the findings and analysis of how well each vendor performs within the specified criteria. We have placed vendors into four categories based on their performance in each criterion: visionary leaders, innovators, emerging companies, and dynamic differentiators.

This category of workforce management software includes:

This category of workforce management software includes:

This category of workforce management software includes:

This category of workforce management software includes:

Market Dynamics

The best workforce management software market is expected to grow at a significant rate during the forecast period, owing to business drivers that impact the overall market. The factors driving and challenging the growth of the workforce management market are listed below:

Drivers

Growing demand for workforce optimization and mobile applications

The current work culture has evolved rapidly due to the rising number of skilled workers, the outburst of new technologies, and the increasing globalization. For organizations, workforce has become one of the most costly assets. The increasing trend of mobile usage has further brought the concept of mobile applications into the current workforce scenario. In addition, the Bring Your Own Device (BYOD) and work from home policies are some new trends that organizations are readily adopting. Organizations operating in the global market have offices located across different regions of the world, thus making it difficult for organizations to track the time and attendance of employees, schedule workforce, and carry out leave and absence management. With the increasing use of mobile applications, organizations can provide their employees with relevant data access, notifications, and remote management from anywhere, which helps them optimize the workflow. The dependence on the field-based workforce is also increasing for which workforce management through mobile access can reduce the overall organizational cost and help in increasing employee productivity. This increasing popularity has made mobile workforce management a top-selling solution among customers.

Increasing adoption of cloud-based workforce management solutions

The cloud-based deployment of Best workforce management software has gained significant traction. The cloud-based deployment model offers benefits, such as lucrativeness, easy and high speed of deployment, and management that is more agile and operation of workforce solutions. The cloud platform caters to the needs of geographically dispersed business units by providing one consolidated platform. To leverage the benefits of this technology, organizations are shifting from on-premises workforce management solutions to the workforce management solutions deployed in the cloud. Considering the demand for cloud solutions, workforce management vendors are increasingly focusing on providing SaaS-based solutions that help lower costs and achieve higher Return on Investments (RoI). The transition from the on-premises deployment to cloud-based deployment is an upcoming opportunity for most vendors, as the on-premises deployment is costlier and riskier as compared to the SaaS-based deployment. The cloud deployment model further offers flexibility and stability to most organizations. It also limits Capital Expenditure (CAPEX) and optimizes the overall return on assets. Thus, the transition from on-premises solutions to the cloud poses added opportunities for workforce management vendors.

Restraints

Privacy and security concerns related to workforce data deployed on cloud

Cloud-based workforce management solutions help enterprises improve business efficiency and reduce their IT infrastructure costs. The model further offers various advantages, including flexibility and scalability. Though cloud services offer various benefits and security measures, the data stored in the cloud is still prone to cyber attacks. With the increasing volume of workforce data and rising enterprise initiatives toward digital transformation, there is a significant growth in the number of cyber attacks. Thus, privacy and security concerns of workforce data have always been important concerns in terms of the accessibility and sensitivity of data. Cyber attacks such as cloud malware injection attacks, account or service hijacking, and man-in-the-cloud attacks, create vulnerable threats to the workforce data. The migration of data from traditional on-premises workforce management solutions to the cloud increases customer expectations, such as authenticated employee accessibility, data confidentiality, integrity, and data availability. With the outsourcing of sensitive workforce data to cloud providers, organizations lose control over the data, thus introducing several security risks with it.

Opportunities

Increasing need to make informed decisions among enterprises

The tremendous growth in technologies leads to the generation of a large amount of data, and this increases the need for storing data and the speed of processing it. The development of workforce management solutions has evolved almost hand-in-hand with technological progress. Workforce analytics solution plays a vital role in addressing strategic workforce management challenges, thus enabling HR departments to focus on their core responsibilities. Enterprises are utilizing the data generated from various workforce management solutions, such as time and attendance, leave and absence management, and workforce scheduling to make critical decisions. The growing need to analyze relevant data from enterprises across verticals has driven the need to find answers from the raw data for making critical decisions. Enterprises have access to data and are working to optimize it for making the right and relevant decisions. Workforce analytics is further used to analyze the gap between future demands and supplies of the workforce. It further helps forecast financial requirements, project headcount and their cost, and project urgent/contractor cost. Therefore, Best workforce management software vendors provide workforce analytics solution, which can be used to analyze and process data to generate insights that can be helpful in making informed decisions among enterprises.

Rising adoption of workforce management software by SMEs

One of the top opportunities for workforce management software vendors lies with emerging SMEs that are key players of economic growth across various countries and are facing issues, such as the use of outdated and inaccurate data, time-consuming manual processes, limited resources, and complex regulations. SMEs with less employees are focusing on utilizing their workforce in a better manner for gaining better productivity. In comparison to large organizations, SMEs face more resource crunches and require better methods to solve the complexities related to cost optimization on their assets and requirements. Therefore, currently, SMEs are majorly focusing on utilizing workforce management solutions to work globally and manage multiple workers. Most SMEs prefer using mobile collaboration applications for time management and expense management, which helps them provide immediate access to monitor and manage employee activities and scheduling.

Challenges

Implementation of effective mobile workforce

Mobile workforce administration refers to a coordinated process of procedures used to streamline employee profitability on both an individual and organizational level. Any framework with such an extensive variety of moving factors and variables would unavoidably present challenges. A refined mobile workforce administration solution can foresee these challenges and overcome them. Communication is the most important component of virtual workforce management; challenges, such as consistent communication, employee trust, and company culture hinder the implementation of a mobile workforce’s effectiveness. However, with the correct program set up, virtual work and adaptable projects can construct employee morale and drive the development of organizations. Successful mobile workforce projects are a progression of practices, procedures, innovations, and above all, steady coordinated efforts between supervisors, telecommuters, and partners.

Unstructured data format owing to the integration of advanced technologies

Data gathered in an unstructured format is one of the major challenges while deploying workforce management software in an enterprise. Organizations across the globe are moving toward the digitalization of technologies and are adopting the latest technologies, such as AI, ML, analytics, and the Internet of Things (IoT). These technologies generate a huge amount of data in different formats, such as structured, semi-structured, and unstructured. To apply any analytical method, it is essential that the whole data set is in a structured and uniform format. Unstructured and inconsistent data sets need to be processed and cleaned before feeding it to any analytics platform. Data cleansing is a manual and laborious task, which can consume a huge amount of time. Although there are various tools available for data formatting and cleansing, the complex structure of the workforce data makes it difficult to use such tools for data cleansing. Thus, the dependence on too many applications and technologies can lead to inconsistencies and reliability-related issues. The existing workforce management practices are different for different organizations across the globe. Thus, there are no set standards for these practices. This creates an unexpected requirement for customized workforce management solutions setups and needs a separate budget.

Best Workforce Management Software Market, By Component

The workforce management market has been segmented by component into two sub segments: solutions and services. The solutions segment comprises time and attendance, leave and absence management, workforce scheduling, workforce analytics, and others. These solutions help HR personnel to effectively manage the workforce and maintain a transparent medium between the management and the employees. Workforce management services help enterprises in managing and ensuring the smooth functioning of the deployed workforce management solutions.

Component: Workforce Management Market Drivers

Changing workforce dynamics and rapidly increasing amount of workforce data are expected to drive the growth of the solutions segment.

Growing need for updating workforce management solutions would spur the demand for training, support and maintenance services in the market.

Solutions

Workforce management software aim at enabling enterprises to effectively manage its workforce. With the advent of mobile workforce, these solutions are gathering more prominence as enterprises increasingly need to manage their workforce for reducing downtime and cutting down on cost required for maintenance activities. The solutions considered in the workforce management market are time and attendance, leave and absence management, workforce scheduling, workforce analytics, and others. The presence of several prominent solution vendors in the workforce management market makes the landscape extremely competitive, with many emerging players offering niche and differentiated solutions targeting a particular set of customers.

Services

Best Workforce management software has a diversified portfolio of solutions, and therefore, services become necessary for the maintenance of these solutions. The services covered in this section include consulting; implementation; and training, support and maintenance. These services help organizations to easily deploy workforce management solutions on their premises or on the cloud. Vendors provide a complete range of services that help companies conduct different activities necessary for business functions and provide a single point of contact for all the help and assistance required. The services segment has a very promising future, as the workforce management market is evolving rapidly and needs proper pre and post-consulting, deployment, and overall management of its solutions. Therefore, service providers are extremely focused on delivering dedicated services by understanding buyers’ demands and needs. Workforce management vendors sometimes provide services via channel partners that can help strengthen the geographical reach of solution vendors and the cost-effectiveness of their solutions.

Best Workforce Management Software Market, By Solution

Workforce management solutions are rapidly changing owing to the transformation of traditional solutions into IT and technological solutions. The Best workforce management software market provides various solutions to simplify the work of the employees in organizations and provide them time to focus on more significant business aspects. The solutions provided by the workforce management market help not only to simplify the working of employees but also to enhance the streamlining of the workforce. Workforce management solutions include time and attendance, leave and absence management, workforce scheduling, workforce analytics, and others, including fatigue management and task management, which help in maintaining various HR activities and analyzing data for core business processes.

Solutions: Workforce Management Market Drivers

The integration of advanced technologies, such as AI, ML, analytics, cloud, and mobility with workforce management solutions would boost the adoption of workforce management solutions and services across the globe.

Best Workforce management software simplifies the work of employees in organizations and provides them time to focus on more significant business aspects, which would drive the adoption of workforce management solutions.

Time and Attendance Management

The time and attendance management solution provides real-time visibility into the workforce with automated employee time tracking, offers total transparency by giving employees direct access to their online timesheet, and has the ability to request time off with unmatched ease. Additionally, Best Workforce management software helps in reducing payroll errors and improving accuracy by applying pay, attendance tracking, and other labor policies in real time. The solution further tracks employee data related to attendance and shift records, along with other important parameters, such as work from home, compensatory offs, overtime, and shift changes. Some of the integrated applications can manage time and attendance automatically. The time and attendance management solution is an effective personal scheduling solution that helps avoid unproductive work time and allows consistent use of work time models. Resource planning during a contingency is one of the most significant advantages of this solution, as it prepares the organization to meet emergency resource requirements.

Leave and Absence Management

The leave and absence management solution minimizes the impact of planned, incidental, and extended employee absence in enterprises. Without visibility into leave and absence of trends, managing costs, maintaining productivity, and staying compliant can pose challenges. The leave and absence management solution provides visibility to enterprises for protecting their bottom line from the high cost of absence. It helps streamline complex labor laws, helping enterprises stay compliant, while reducing time-consuming administrative tasks. The solution also helps reduce the cost incurred due to the absence of employees and increase in employee productivity by proper management of the workforce. This solution simplifies the dynamic workforce strength due to the leave and absence of employees and lessens the tediousness involved in workforce management. Leave and absence management manages leaves, overtime, and vacation time, all in a single place to better streamline workforce productivity. It also has an embedded leave and absence management analytics to measure the trends for obtaining detailed insights on productivity in an organization.

Workforce Scheduling

The workforce scheduling solution helps streamline the complex scheduling of workforce by automating all factors and constraints, boosting employee participation by enabling staff to indicate availability and swap shifts with peers, and providing job and vacation bidding to quickly fill vacant shifts with callouts that enforce companies’ most complex canvassing requirements and union rules. Additionally, this solution dynamically adjusts staffing levels by linking position-specific labor standards to changes in business demands. Employee-driven verticals, such as consumer goods and retail, manufacturing, and healthcare and life sciences require this solution to reduce labor costs, streamline staffing fluctuations, and enhance employee experience. The solution is used for proper planning of workforce engagement in the organization. It helps in the better allocation of resources in specific tasks, which helps the management better streamline its processes. It automatically creates conflict-free schedules, shift management, import and export schedules, and provides 24/7 alerts for shift changes via Short Message Service (SMS) and email, eliminating the chances of employees misreading or forgetting shifts. The solution also tracks relevant employee skills and certifications; and regulatory and union compliance, along with ensuring smooth and efficient business operations.

Workforce Analytics

Workforce analytics harnesses detailed labor data and allows organizations to fine-tune workforce management activities, improve business analysis, and workforce planning. It provides access to employees’ day-to-day labor activities, identifies cost-saving measures, and generates reports to provide insights for making informed decisions. Workforce analytics contributes to a simpler and efficient decision-making process through data analysis; it involves the understanding of data and retrieving valuable information through it for better use of resources. The proliferation of big data has necessitated the usage of analytics in relevant predictions, and organizations are looking for real-time data analysis for workforce-related business decisions. The goal of workforce analytics is to provide organizations with insights to manage employees so that they can reach their business goals, efficiently.

Others

The other workforce management software solutions include fatigue management and task management. Some dynamic applications can manage fatigue and task management automatically and have specific features, such as aligning and sorting tasks in meeting areas, setting reminders about tasks on time, and sending messages to groups as per the task status. Fatigue management is an effective personal work management solution that helps in the identification of stressed employees, allowing the consistent use of resources.

Best Workforce Management Software Market, By Solution

Services form an integral part of the workforce management software life cycle; they include implementation, deployment, product upgrades, maintenance, and consulting. The services segment has been classified into implementation; consulting; and training, support and maintenance. With the increasing adoption of the workforce management solutions, the need for these services is expected to increase, as they help enterprises reduce costs, increase the overall revenue, and enhance the overall performance of employees and organizations alike. Services help organizations build successful customer relationships by continuously supporting them throughout their business tenure.

Consulting

Consulting services help organizations understand the capabilities of a suitable solution and making decisions related to the implementation of the workforce management solutions with its pros and cons. Further, consulting services provide the availability of experts that guide customers in terms of the selection of a solution, technology-integration feasibility, and existing system requirements. These services help organizations analyze problems in their business models, redefine their budgets, and reduce complexities in their workforce management processes. Consulting services are important for companies, as non-IT companies do not have the expertise to understand the complexities involved in configuring workforce management solutions.

Implementation

best workforce management software vendors offer implementation services to organizations for hassle-free implementation, installation, and integration of workforce management solutions. Workforce management providers’ prime responsibility is to ensure the proper deployment of the workforce management solutions as per the requirements of clients. Implementation services are important, as they help in reducing the complexities related to configuring solutions in the existing systems of enterprises. These services further enable clients to appropriately deploy and integrate workforce management solutions with their existing systems, such as ERP, Customer Relationship Management (CRM), and other HCM-related solutions. Implementation services are provided by trained and technically expert professionals that can ensure the accurate deployment of workforce management solutions.

Training, Support and Maintenance

Training plays a vital role in enabling the customer to operate the solutions efficiently. Training services can be customized and delivered in live classrooms or virtual live classrooms. Support and maintenance services are crucial, as they directly deal with customer satisfaction and customer issues. Workforce management vendors have a dedicated support team to serve customers. Support and maintenance services include 24/7 troubleshooting assistance, upgradation of the existing software, problem-solving, repairing, replacing failure components, solution maintenance, proactive services, technical support by the technicians, post-deployment assistance, and client testimonials. To derive consistent customer satisfaction, service providers regularly focus on enhancing their product knowledge base by getting feedback through interviews and surveys. These services also provide a single point of contact that could help solve customer issues quickly. Support and maintenance services assist enterprises and offer various levels of support and maintenance, onsite or remotely, using web conferencing, and ticketing frameworks. Customer portals are another way of helping customers; they offer customer forums, technical tips, and software updates from time-to-time. Support and maintenance teams help enterprises reap benefits from the investments they have made in implementing workforce management solutions.

Best Workforce Management Software Market, By Deployment Type

The workforce management market by deployment type has been segmented into cloud and on-premises. The deployment options are chosen by organizations depending on their size and business requirements. The global adoption trends for cloud deployment show a substantial growth, whereas the on-premises deployment type shows a slower growth rate during the forecast period. The adoption of cloud deployment is on the rise due to its features, such as scalability, pay-per-usage, and reduced installation and maintenance costs. However, the market for on-premises deployment is expected to grow moderately.

On-Premises

The on-premises deployment of solutions refers to the installation of the application in the premises of the organization, rather than at a remote facility. On-premises solutions are delivered through a one-time license fee along with service agreement. The approach is followed in enterprises where user credentials and security are critical aspects of business operations, as it is considered safe as compared to the cloud deployment type. Solutions that are deployed on-premises can be customized easily to meet growing business requirements. As this deployment type requires huge infrastructure and data centers, on-premises solutions are deployed only by organizations that can afford this cost. Therefore, SMEs often face the dilemma of whether to opt for hosted or on-premises solutions. With advantages such as control over system and data; and dedicated staff for maintenance and support, this deployment type allows organizations to refrain from transfer of data over the internet, eliminates the need for third-party vendors that provide separate maintenance and security of data, enables quick and easy access of data, and keeps the IP addresses and data private. Data, along with the speed of data transfer that is to be constant during transactions, is considered as the most valuable asset of an organization. The on-premises deployment type is preferred by data-sensitive organizations that hold consumers’ confidential information, which if leaked, may be a threat to organizations dealing with sensitive data particularly BFSI, healthcare, government, and other verticals.

Cloud

Organizations are looking forward to having their solutions deployed on the cloud, as the cloud deployment offers various advantages, such as scalability, flexibility in capacity, enhanced collaboration, and compliance. Cloud-based solutions deliver benefits at a reduced cost, as it does not involve a high upfront cost. Implementation of cloud-based workforce management solutions facilitate SMEs and large enterprises to focus on their core competencies, rather than IT processes. Cloud-based solutions further offer a centralized way to integrate the system and its components with web and mobile applications and help organizations boost their workforce productivity. As a result, most organizations are switching to cloud-based solutions. Security concerns remain a critical issue that restricts its adoption; however, the security issue is gradually being eliminated through rigorous security tests of the highest standards by third parties.

Best Workforce Management Software Market, By Organization Size

The workforce management software market caters to both SMEs and large enterprises. The segmentation of enterprises has been done based on the number of employees in an organization. All the top players are leveraging workforce management solutions and services for the smooth functioning of various activities in organizations across all verticals. SMEs are expected to experience a high growth rate in the adoption of workforce management solutions and services, whereas the large enterprises segment is expected to have a larger market size as these organizations already have implemented workforce management solutions for the proper functioning of their organization. The rapid adoption of workforce management solutions is due to the increasing use of the cloud platform and mobile technology, demand for cost-effective business, and changing working dynamics. Few emerging workforce management vendors show a healthy growth rate with their differentiated and new feature additions to the solutions, which help clients in improving the employee engagement of their organization, and this is crucial to both SMEs and large enterprises.

Large Enterprises

Organizations with more than 1,000 employees are categorized as large enterprises. Large enterprises control a number of different systems at high levels of complexity. The market size of the workforce management solutions in large enterprises is relatively high compared to SMEs. This is due to affordability and high economies of scale that allow large organizations to leverage the benefits of this technology. The workforce management market is undergoing significant technological transitions through collaboration with social media platforms, deployment of real-time solutions, and the usage of mobile devices. All these advancements are highly adopted by large organizations. Workforce management helps these enterprises by providing tools specially catered to them, such as unified desktop, CRM integration, and interaction analytics, to maintain healthy communication between large sets of employees. Other than the HR functionality modules, such as recruitment and learning management, workforce management solution providers offer custom-made workforce management suites to meet the needs of customers. The large enterprise segment is expected to hold the highest share of the workforce management market and is projected to grow at a constant pace during the forecast period.

Small and medium-sized Enterprises

Organizations with employees ranging between 1 and 999 are categorized as SMEs. SMEs across the globe are focusing on building a niche for themselves in the global market by offering innovative and advanced solutions. However, SMEs face some specific challenges, such as the requirement of domain-specific technical personnel and skilled workforce, budget constraints, and limited economies of scale. Increasing competition has prompted SMEs to invest in this business software and adopt go-to-market strategies to make efficient decisions for business growth. SMEs tend to face greater resource crunch and require better methods than large enterprises to solve complexities regarding improved cost optimization on their assets. Therefore, SMEs are majorly focusing on utilizing workforce management solutions to go global and manage workers in various locations as well as analyze and act toward better workforce satisfaction. Workforce management helps SMEs by providing them with a personalized approach, centralized portal, advanced analytics, and broad suites that help drive employee engagement and tailor all aspects of the employees’ workflow in a better way.

Best Workforce Management Software Market, By Vertical

The workforce management market provides various solutions and services to cater to the needs of these sectors as businesses need to focus on core business processes, such as administration, infrastructure management, and people management via the adoption of IT-based workforce solutions. Hence, these solutions are deployed across verticals, such as BFSI, telecom, government, healthcare and life sciences, consumer goods and retail, manufacturing, energy and utilities, ITeS, transportation and logistics, and others (education, travel and hospitality, and media and entertainment). Workforce management software vendors need to focus on verticals’ requirements and accordingly customize workforce management processes to meet the ever-changing HR requirements.

Banking, Financial Services, and Insurance

The BFSI vertical is very crucial as it deals with financial data and the economic changes affect the sector significantly. Employees in this sector are under continuous pressure to meet daily or monthly targets and stay up-to-date with financial trends. Financial bodies ensure that BFSI employees undergo rigorous training and learning to understand the working of current financial instruments. Therefore, advanced technologies and various workforce management solutions and services can help this sector to prioritize its actions and manage its workforce smoothly. The entry of FinTech companies in the market has also caused a lot of disruption in the BFSI vertical. As a result, several companies are expected to adopt the workforce management solutions. Most banks are increasingly deploying workforce management software to enhance performance and improve cost-savings. Hence, the BFSI vertical is a strong contributor to the workforce management market. The workforce management market provides various solutions in the BFSI sector, such as lead ticket management, location tracking, calendar management, workforce territory management, and attendance management.

Telecom

The telecom vertical uses workforce management solutions and is expected to witness a decent growth rate in the market owing to the increasing competition among vendors. The telecom sector requires workforce management solutions for workforce scheduling and understanding the travel time of employees. Distribution and management of the tower load and overhead maintenance costs in the telecom vertical are reduced by the implementation of these tools. The telecom vertical employs a considerable number of people, especially in the North American and APAC regions, where the adoption of cloud and advanced technologies, such as AI, ML, and IoT is high. Therefore, HR personnel in this vertical are highly responsible as compared to other verticals. This vertical needs to have reliable and real-time information about its workforce that functions across diverse locations to offer enriched services to its customers. The widespread adoption of the BYOD trend in the vertical has further helped telecom companies to streamline their business procedures along with serving the dynamic needs of their customers, as employees can access organizational data from anywhere using their mobile devices. Thus, the vertical needs workforce management solutions for managing workforce efficiently.

Government

The adoption rate of workforce management solutions in government organizations is low. Though governments employ a large workforce, the implementation of workforce management solutions is on the lower side. These solutions can help the government in controlling work costs and maintaining transparency. Solutions such as workforce scheduling and time and attendance can help the government-run organizations to perform better with measured efforts and workforce planning. The government vertical needs better tools to manage its budget constraint issues and shifting priorities, with the changing market requirements and demands. Aging employees and the wave of retirement are the top challenges being faced by this sector. In such situations, workforce management solutions provide better employee engagement and scheduling management. Workforce management for government offices can also help control work costs, workforce planning, and maintain transparency.

Consumer Goods & Retail

The consumer goods and retail vertical needs to gain more visibility and control over diversified and mixed workforce consisting of in-store employees, drivers, and field service providers, both internally and externally. The vertical is evolving and expected to grow rapidly in terms of technological changes, customer needs, and employment. With such complexities, the retail sector needs to focus on employee training, time and attendance, labor analytics, forecasting, and scheduling optimization. Workforce management software helps solve these complexities via the proper utilization of resources through the power of big data and provides mobile solutions for budgeting, forecasting, and managing employee tasks.

Manufacturing

Digital revolution is transforming the way organizations in the manufacturing vertical operate. Manufacturing enterprises are emphasizing on replacing old processes with advanced technologies and automation to reduce their operating cost and enhance the efficiency of their processes. Workforce management software enables manufacturers to fix the critical issues, such as managing its workforce. The manufacturing vertical needs to follow strict production timelines and quality check procedures. Thus, mismanaged workforce in this labor-intensive vertical may lead to errors that can incur huge losses. Understanding the competency level, managing attendance, scheduling, and analytics are some major areas where the manufacturing sector requires workforce management solutions.

Transportation & Logistics

The transportation and logistics vertical comprises various areas, such as transportation, warehousing, couriers, real estate, outsourcing companies, and travel agencies. Companies such as Kronos and Workforce Software offer workforce related solutions, including labor management, to various service-based companies for their specific needs. The transportation and logistics vertical is highly diversified in terms of workforce, skills, and functionalities needed are different from one department to another, thereby making it difficult to manage the workforce. Workforce management solutions provide better visibility of overhead cost, real-time attendance information, effective planning, and allocation of staff.

Healthcare & Life Sciences

The healthcare and life sciences vertical is a rapidly growing market for the adoption of workforce management solutions due to its need for critical manpower management. The healthcare vertical is heavily dependent on its manpower resources for critical activities; thus, adopting workforce management solutions to plan and execute its operational activities. The adoption of these solutions can be extremely beneficial for it. The healthcare sector requires workforce management solutions for employee management and scheduling the time for patient-related activities. The healthcare sector faces other complexities, such as nursing rotation, staff timing and deployment, data entry, patient procedure cost, and record keeping, which is difficult to maintain. Analytics plays an important role in better understanding the best practices and management of healthcare programs and initiatives by streamlining the operations carefully. Through the implementation of the right workforce analytics solution, healthcare organizations can maximize their return on workforce investments.

Other Verticals

The other verticals include hospitality, education, and media and entertainment. Hotels, resorts, and casinos are classified under the hospitality sector. The media and entertainment vertical has experienced a massive change with respect to working, technology, and content. Workforce management solutions help with fully integrated applications for employee management. They also provide tools for compliance management and analytics. Best Workforce management software are gaining traction among the education vertical for enhancing the HR processes, such as employee retention, students’ admissions, fund raising, and operational efficiency.