Following features are offered by A.ware Platform-
Automatic Intent Identification- It automatically identifies user intent from a natural language input through text or voice.
Automatic Response- The platform automatically responds to users based on user intent through a defined knowledge repository or dynamic API calls.
Pattern Recognition- It automatically identifies patterns of user intentions and provides granular insights to take specific actions.
Multi-lingual Integration- The platform makes enables to integrate with multi-lingual APIs.
Automatic Metadata Extraction- It extracts metadata like customer IDs, phone numbers, addresses, transaction reference numbers etc. to make API calls or enhance the context.
Automatic Prioritization- The platform prioritizes certain customer interactions based on sentiment, emotions, product category, and custom metadata.
Automatic Ticketing & Routing- It automatically creates tickets, sub tickets and routes the interaction to appropriate teams in an enterprise.