CALABRIO in Voice Analytics Software

Calabrio is one of the leading providers of customer engagement and WFO software solutions, specially designed for contact centers. The Calabrio ONE suite, provided by Calabrio, features call recording, quality management, workforce management, and voice-of-the-customer analytics, to improve the customer experience and enhance the business growth. The software suite can be deployed on-premises, on cloud, or on hybrid platforms to serve customers. Calabrios call recording solution records every call and transforms customer interactions into highly usable data. Calabrios phonetics technology locates words and phrases across calls and utilizes the audio indexing process to convert audio recordings into searchable speeches to optimize the voice analytics process.