The Hickory training management system tailors reviews to each individual employee’s knowledge level by changing the material, or format, according to how the employee responds to questions about what they’ve learned. Employing the concept of continuous learning and presenting information at different intervals over time to increase information retention, Hickory’s algorithm also changes the timing of reviews. As a result, the team will remember every piece of information they’ve been taught.
Hickory Pricing
Hickory training management system pricing doesn’t have a free version but they offer free trial for a limited amount of time. The Hickory pricing is not mentioned by the vendor but you can contact the vendor. Contact the customer service for more information about Hickory pricing.
Hickory Demo
The video for the demo is available on the official site. The demo is to be booked in prior. It explains about the features and how the training system works.
Hickory Features
- Focuses on the customer journey model which outlines each and every step of how and when to engage with the client.
- Used as a service excellence standard and outlines the touchpoints at each step of the customer’s interaction from Customer Research to customer satisfaction improvement.
- Communicates its vision to all employees, clients and stakeholders and values are communicated to staff in the handbook.
- Work with teams to ensure that all resources committed to a contract/event are sufficient for the task, and to encourage creativity and responsibility within the workplace.
- Hickory’s algorithm targets gaps in employee knowledge, without repeating concepts that have already been mastered.
- Better Customer Experience
- Creates consistency by ensuring that gaps in employee knowledge are proactively filled and customers’ experience is always excellent.
- Hickory’s training algorithm is built for precision so it won’t waste time or money on retraining material that employees have already mastered, which means training costs are less.