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YouScan Reviews
Buyer, North America Mid Market Company
Jun 12, 2023
'Review #2
When I was in the market for a Social Media Analytics solution, I began researching YouScan. I was looking for something that was intuitive, reliable, and backed by strong customer service. YouScan was able to deliver on all of those points. Their customer service was top-notch. They were prompt with responses and their representatives had extensive knowledge of their product. Plus, I was really impressed with the flexibility of the cost of ownership. We discussed our options and were able to find a rate that worked for our budget.
I am happy to report that YouScan has exceeded my expectations. Their Social Media Analytics solution is reliable, easy to use, and incredibly intuitive. Their customer service was a pleasure to work with and the cost of ownership was perfect for our budget. I wouldn’t hesitate to recommend their services to other Procurement Managers. Here’s a rating for YouScan: 5 stars.'
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Buyer, UK Company
Jun 10, 2023
'I recently implemented YouScan's Social Media Analytics Software in our multinational company and the entire experience has been nothing short of incredible.
The level of innovation in the platform has been key; it allows us to track our data in multiple ways and gives us access to real-time insights that have been instrumental in helping us to make better business decisions. Furthermore, the interoperability of the platform enables us to quickly and easily access and collect data from multiple platforms.
And finally, the level of customer support offered by YouScan has also been great. Whenever I have had any questions or issues, they have been quick to respond and provide help.
Overall, I would rate YouScan’s Social Media Analytics Software 9/10 and fully recommend it to anyone looking for an all-encompassing and intuitive social media analytics platform.'
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Buyer, UK Mid Market Company
Jun 05, 2023
'Review 1
I am the senior manager for a large multinational company, and recently I tested out the YouScan Social Media Analytics Software for its potential use cases in our operations. I was pleasantly surprised with its performance. The software was able to accurately track, analyze, and derive insights from the vast amount of customer feedback across various social media platforms. Not only was it able to extract tangible customer feedback, but it also provided insights into non-verbal customer opinion that would have likely been missed in other customer feedback AI systems.
In terms of value for money, the software provided insights into how our products and services performed, customer sentiment, market intangibles, which were useful for our executives for decision making. While there may be more inexpensive alternative options on the market, the holistic performance of this software is unparalleled.
In terms of supporting futuristic use cases, the YouScan software was incredibly helpful. It allowed us to implement a successful customer feedback loop and automated the tracking and optimization of our customer experience. It also facilitated a deeper customer understanding by breaking down the customer experience into more meaningful qualitative elements that can be used for customer segmentation. All in all, the YouScan software provided us a comprehensive customer insights solution that is worth every penny.
Rating: 4.5/5'
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Buyer, UK Company
Jun 04, 2023
'YouScan's Social Media Analytics Software is groundbreaking and helps to gain insights into customer sentiment and their perception of our company. As a woman leader in customer success, this program is a true game-changer. I was able to quickly configure and gather data from thousands of online reviews, blogs and forums. Integration with the other systems I use is incredibly easy, making the transition and usage of this software nearly effortless. Overall, I couldn’t be more pleased with YouScan and would recommend it to anyone looking to gain insight into customer feedback and trends. 5/5 stars.
Review #3'
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Buyer, UK Company
Jun 01, 2023
'Review 3
Overall Rating: 1.5/5
YouScan's Social Media Analytics Software offerings are far from revolutionary when it comes to innovation and use of next generation technology. The tools cannot combat the competition, with its lack of advanced capabilities and dystopian use cases. My experience with the platform led me to believe that it is the very definition of outdated; its key features such as tracking campaigns in real-time or generating reports are highly susceptible to lags and freezes. Also, the search and visualization tools can be less than accurate at times.
On top of that, the Automated Insights feature is extremely under par, making manual interpretation of data much more preferable. In terms of additional features, YouScan does monitor mentions from multiple campaigns and has a decent keyword-based search for insights―good enough to not be considered a total waste of time. However, I wouldn't go out of my way to suggest it for any more advanced use cases, as other brands are far more competent in this area.
It is safe to say that YouScan does not at all measure up to its competitors when it comes to innovation and use of next generation technology. Hence, it is preferable for basic use cases only.'
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Buyer, Asia Pacific Mid Market Company
May 30, 2023
'YouScan's Social Media Analytics Software is truly awe-inspiring, as it offers powerful insights and data analysis that could be carried out with ease. I had the opportunity to use the platform for various campaigns, where I used its insightful features to gauge customer sentiment and their perception of our company. Not to mention, it’s a breeze to set up and use, with a user friendly interface and a helpful customer service team. I give this product a full 5 out of 5 stars and highly recommend it to anyone looking for an efficient social media analytics platform.'
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Buyer, Asia Pacific Company
May 27, 2023
'Product usability: 1/5
I have to say that I am quite disappointed with the usability of YouScan’s Social Media Analytics Software. It has a steep learning curve, which means it can be difficult to use for those who are not familiar with it. Additionally, the results are not always accurate and the options for customizing the parameters are limited. Furthermore, the customer service for this product was lacking and the response time was extremely slow – it took days to get a response. Overall, I think the product was sound, but the usability was far from satisfactory.'
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Buyer, UK Company
May 24, 2023
'We recently implemented YouScan's Social Media Analytics Software in our multinational company. I am very pleased with the results! The platform provides us with comprehensive data analytics capabilities, making customer analysis easy and efficient.
We have been impressed with the level of innovation that has been put into the platform – it incorporates next-generation technologies, such as its deep analytics capability, that helps us gain powerful insights into customer behavior. Furthermore, the platform is extremely user-friendly and integrates seamlessly with our existing systems, saving us precious time.
The interoperability of the YouScan platform is also top-notch. We have noticed that it enables us to access and collect data from multiple platforms quickly and efficiently. This has been instrumental in helping us to make better decisions through in-depth analyses of customer data.
Finally, the level of customer support offered by YouScan has been excellent. Whenever I have had any questions or issues, the team are quick to respond and provide assistance.
Overall, I am very satisfied with YouScan’s Social Media Analytics Software and would highly recommend it to anyone looking for an intuitive yet powerful platform. I would rate it 9.5/10!'
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Buyer, North America Mid Market Company
May 22, 2023
'Review 4
I recently used YouScan’s social media analytics software and found it to be a great asset for my business. With it, I was able to track my progress and make decisions accordingly. The interface was simple and efficient, and the customer service team was very friendly and helpful. For small business owners like me, the pricing is also very reasonable. Overall, I am satisfied with the product and their customer service. Still, there can be room for improvement in certain areas, such as being able to access more detailed metrics. I rate their customer service and cost of ownership 8/10.'
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Buyer, SME Company
May 20, 2023
'Review 5:
I've been using YouScan’s Social Media Analytics Software offerings for the past few months, and I'm more than happy with the results. It's impressive how much time and effort they've put into designing the user experience—it has a sleek interface and a mobile app (iOS & Android) that makes staying on top of conversations and campaigns a breeze.
I also like how they've integrated AI-driven analytics into the platform. This ensures that business teams can always stay up to date on content performance and audience sentiment. The reporting and insights dashboard has been invaluable as well—it's great for data sharing on the individual or aggregate level.
In terms of pricing, YouScan is surprisingly competitive. This makes it an excellent option for businesses of any size and budget.
Overall, I would highly recommend YouScan’s Social Media Analytics Software to anyone looking for best-in-class analytics solutions. I give it an 8/10 rating for its innovation, use of next-generation technology and value for money.'
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Buyer, North America Mid Market Company
May 18, 2023
'I've been using YouScan's Social Media Analytics Software offerings for a while now and I'm completely satisfied with the results. It's incredibly easy to use and offers powerful insights that can be tailored to my specific needs. The AI technology used in the software is also very impressive and helps identify customer segments as well as track customer sentiment and behaviour. Furthermore, I love how it seamlessly integrates with other systems and applications, allowing me to maximize the value of my data. To sum it up, I am wholly impressed by the innovative features and functionality of YouScan, and I highly recommend it to any organisation seeking a comprehensive social media analytics solution. Rating: 5/5'
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Buyer, North America Mid Market Company
May 17, 2023
'5. I can say with confidence that the YouScan's Social Media Analytics Software offerings have been a great purchase for our organization. We were struggling to organize our social media presence, but with YouScan's help, it became far easier to track our messaging. Their intuitive interface allowed us to easily understand the progress of our campaigns. Also, their customer service team was incredibly knowledgeable and gave us valuable advice to help our messaging even further. I'd rate the ease of use 4.7/5 and customer service 5/5.'
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Buyer, North America SME Company
May 17, 2023
'2. I have been very pleased with the YouScan's Social Media Analytics Software offerings, since our organization's inception. The software is incredibly easy to navigate and effectively highlights the key metrics that we need to be monitoring in order to ensure that our social presence is growing and our message is reaching the right people. The customer service team has also been incredibly helpful - they took the time to understand our unique context, answered all our queries, and made suggestions on how to get the most out of our usage. I would give the ease of use a 4.8/5 and the customer service a 5/5.'
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Buyer, Asia Pacific Company
May 16, 2023
'Review 5
As a senior manager, I recently tried the YouScan Social Media Analysis Software for my company. The software proved to be a great investment for our team, as it provided extremely detailed insights into customer sentiment. It was able to track customer feedback from different social media services and accurately discern customer opinion.
In terms of value for money, I found the software to be quite reasonable. Not only did it provide us with customer sentiment analytics, but it also facilitated customer feedback loops and predictive analysis. This enabled us to stay ahead of customer issues, as well as develop a customer experience that is tailored to our customer base.
In terms of supporting futuristic use cases, the software was quite capable. It enabled us to quickly analyze customer interactions and develop a more informed marketing strategy. It also enabled us to track customer behavior and understand market trends. All in all, the YouScan software proved to be a great asset and is a worthy investment for any company.
Rating: 4.8/5'
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Buyer, Asia Pacific Company
May 16, 2023
'Review 4:
YouScan’s Social Media Analytics Software offering is quite impressive. I love how user-friendly the interface is, as well as all the features that are included. The AI-driven analytics make it easy to to gauge how content and initiatives are performing while sentiment analysis capabilities ensure that all communication is kept in line with company standards.
The dashboard is another standout feature. It’s incredibly powerful and provides the users with detailed insights on content performance and conversation on an individual or aggregate level. Plus, their customer support team is highly responsive, too.
To top it all off, their pricing is quite competitive. YouScan offers a variety of plans that are suitable for any budget.
I’d definitely recommend YouScan’s Social Media Analytics Software to anyone looking for comprehensive solutions. I score it 8/10 for overall innovation, use of next-generation technology and value for money.'
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Buyer, UK Company
May 13, 2023
'YouScan has done a great job in providing a comprehensive social media analytics offering. I have relied heavily on their software to support our social media campaigns and to track customer sentiment, and I have never been disappointed with the quality of the results they provide. Their user-friendly dashboard allows me to easily segment and analyze any data sets and the reporting system allows me to quickly turn my insights into actionable tactics. On top of that, their customer service is top notch and they are always willing to help out whenever I have a question. Rating: 9/10.'
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Buyer, UK Company
May 12, 2023
'Review 1:
I have been a Social Media Analyst for almost 10 years now and recently I stumbled upon YouScan’s Social Media Analytics Software. After testing it out, I have to say that this isn’t really the best value to be had in the market. To start off, interoperability and integration is far from ideal. I found the number of users that can be integrated with their platform to be quite limited and their whole interface is clunky and clumsily put together. I don’t know the reason, but it doesn’t have the same level of polish that some of its competitors have. Furthermore, the cost of ownership for this software is quite high for what you get. I think the pricing is actually quite exorbitant for what it does. The scalability is absolutely terrible and that causes the cost of ownership to be quite steep. Overall, I would give YouScan’s Social Media Analytics Software a rating of 2 out of 5 stars.'
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Buyer, North America Mid Market Company
May 09, 2023
'I've recently started using YouScan's Social Media Analytics Software, and I'm delighted with what it offers. Compared to other options in the market, it stands out as one of the most comprehensive and efficient tools for tracking and managing social media analytics. It's user-friendly, intuitive, and lets me customize my dashboards for the data that I need to track. What impressed me the most was the state-of-the-art AI technology it uses to accurately track and analyse customer sentiments. On top of that, it offers excellent interoperability and integration with other software and applications, allowing me to maximize the value of my data. I highly recommend it to any organisation seeking a reliable, effective, and user-friendly social media analytics solution. Rating: 5/5
Review 3'
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Buyer, SME Company
May 09, 2023
'1. YouScan's Social Media Analytics Software offerings have been a godsend for our organization in terms of making our message and product marketing efforts more efficient. The user interface is design is simple, intuitive and allows for us to easily track the progress of our messages across all relevant social media platforms. The customer service has been top-notch, answering all our queries promptly, and helping us get up to speed on any new features. I would rate the ease of use at 4.5/5 and the customer service at 5/5.'
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Buyer, North America SME Company
May 09, 2023
'I have been using YouScan’s social media analytics software for a few months now, and I have been highly impressed with their offering. As a supplier partner, I appreciate the product vision they have, and I’m confident that they are committed to the development of their product, as they have shown with the loyalty of their clients. Furthermore, I was particularly impressed with their recent updates, which included improved sentiment analysis, sentiment alerting, and better crisis management. All of this has allowed us to get a better understanding of our customers’ sentiment, giving us valuable insights that have enabled us to make better decisions regarding our products. And looking to the future, I am confident that YouScan will continue to provide us with the cutting-edge tools and analytics that we need to stay one step ahead of the competition. Rating: 10/10.'
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Buyer, Asia Pacific Mid Market Company
May 05, 2023
'My experience with YouScan's Social Media Analytics Software has been truly remarkable. My team and I were looking for a comprehensive platform with the capability to effectively monitor and manage our social media channels. YouScan proved to be the most robust and intuitive solutions. From its interoperability to ease of integration with existing solutions, everything worked out wonderfully with minimal effort on our part. Our teams in various divisions were also happy with the social media metrics that were easily accessible, allowing us to monitor performance on our channels. Not to mention, the built-in artificial intelligences and machine learning capabilities made relevant insights are attainable within moments. In my opinion, YouScan has truly set the bar for any other solutions in the market, making it the ideal choice for us. I would rate 5 out of 5 for the overall innovation and use of next-generation technology.'
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Buyer, UK Company
May 05, 2023
'YouScan’s social media analytics offering is a great tool for understanding customer sentiment around a product or brand. I have found the data sets they provide to be incredibly helpful when conducting market research and understanding our customers’ wants and needs. Furthermore, their comprehensive feature set is state of the art in terms of analytics tools, and the platform provides me with powerful insights that I would otherwise miss. With a fast, intuitive dashboard and extensive reporting capabilities, data-driven decisions can be made in no time at all. Rating: 9/10.'
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Buyer, North America Mid Market Company
May 01, 2023
'I recently implemented YouScan's Social Media Analytics Software in our multinational company, and I have been extremely impressed by the results.
The level of innovation close in the platform's design was immediately evident: it incorporates the latest technologies to provide us with accurate data and analytics. Additionally, the platform is easy to integrate into our existing systems and tools, allowing us to track our data in a variety of ways and offering us deep insights into customer behavior.
The level of interoperability and integration with other systems is also very impressive. With its fast data exchange capabilities, we can access and collect data quickly and easily, providing us with real-time and actionable insights that are essential for making informed business decisions.
Also, the level of customer support offered by YouScan has been exemplary. Whenever I have had any questions or concerns, they have been quick to respond and provide assistance.
Overall, I would rate YouScan’s Social Media Analytics Software 9/10 and can confidently recommend it to anyone looking for an advanced and powerful platform.'
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Buyer, UK Mid Market Company
Apr 30, 2023
'I have been using YouScan's Social Media Analytics Software for my business for some time now. Having the ability to leverage insights from a variety of online channels is great and it certainly makes the job easier.
In terms of cost of ownership, the software is quite affordable. The user interface is highly intuitive and the features are easily accessible. Setting up search filters and creating custom dashboards with drag-and-drop functionalities was a breeze.
I did, however, face much difficulty in the integration of data sources and real-time insight. The software doesn't allow me to do this easily, and requires some complex coding to be done. The working of some of the features can also be improved upon.
In spite of the hiccups I faced, I am still happy with YouScan's Social Media Analytics Software. I believe it is great for companies looking to stay on top of their competition and get actionable insights from popular social media networks. I'd give it 4 out of 5 stars for its cost of ownership and ease of use.'
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Buyer, Asia Pacific Mid Market Company
Apr 30, 2023
'Review 5:
I recently tried out YouScan’s Social Media Analytics Software and, quite frankly, I’m quite disappointed by the service. The interoperability and integration leaves much to be desired. The interface is quite clunky, and it doesn’t offer the same level of polish that some of its competitors have. Furthermore, the cost of ownership is incredibly high. Despite offering a few different pricing plans, I found the scalability to be completely abysmal, with an additional cost for scalability that I feel is too high. Additionally, the customer service was very mediocre, with no consistency in the help provided. Given all of this, I can only give YouScan’s Social Media Analytics Software a 2 out of 5 stars.'
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Buyer, Asia Pacific Mid Market Company
Apr 30, 2023
'I have had a positive experience in using YouScan's Social Media Analytics Software offerings. The ease of use and the accuracy of the analytics have been great - I don't need to spend so much time sorting out data and interpreting the results. It's also been impressive just how well it integrates with my existing systems and external applications. I'm able to create custom dashboards and gain meaningful insights into what users think about my brand and products. Additionally, it has been able to use AI technology to intuitively identify important customer segments and trends. Overall, it is easy to use and packed with advanced features that make the most of my data. I'd highly recommend it to any organisation looking for an innovative and accurate social media analytics solution. Rating: 5/5
Review 2'
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Buyer, North America Mid Market Company
Apr 27, 2023
'Review #3
As a procurement manager, I had the pleasure of taking advantage of YouScan’s social media analytics. We needed insights on our latest marketing campaigns in order to accurately improve our strategy and YouScan provided exactly that.The great thing about their software is that it’s incredibly user-friendly, making it easy for our team to get the hang of it in no time and get started quickly. On top of that, the customer service team was always available and helpful. They responded quickly when we encountered technical issues and were very knowledgeable about the product. For this,I give YouScan a solid rating of 4.7 out of 5.'
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Buyer, UK Company
Apr 23, 2023
'As an Engineering Manager, I've been using YouScan's Social Media Analytics Software for quite some time now. This software had exceeded our expectations right from the start - it not only gives precise insights on social media performance but is also extremely easy to use.
What I appreciate the most is its robust analytics platform. It helps us track and analyze performance across all social media platforms and we can even have ratings and mentions of our customers in any particular period. This helps us take corrective measures a lot more quickly.
Ease of use is one of the major advantages of this software. It just takes a few clicks to customize dashboards and dashboard tiles, so that we can get a global view in no time. Scheduling automated insights into our performance is also a breeze.
The customer service of YouScan is awesome. Whenever we have had any issues, their customer support team has always been there to help us out. Although they have not been able to satisfy all our requests, they have always been willing to try out new ideas and listen to customer feedback.
Overall, I'm quite happy with the performance of YouScan and would certainly recommend it to anyone looking for a reliable social media analytics software. I'd give it 4.8/5.0 rating on ease of use and 5.0/5.0 rating on the customer service.'
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Buyer, Asia Pacific Company
Apr 21, 2023
'Review #3
Choosing a reliable Social Media Analytics solution can be tricky, but thanks to YouScan, I felt confident making our department’s decision. I was particularly impressed with the level of customer service that was offered from YouScan. Every representative that I spoke with was knowledgable and friendly, which made the process of getting set up and understanding our options so much easier. We were also really impressed with the cost of ownership. YouScan was willing to work with us to find a rate that was compatible with our budget.
I am so pleased that we chose YouScan for our Social Media Analytics solution needs. Their service has been impeccable and their product is highly reliable. I would absolutely recommend their Social Media Analytics offerings to any other Procurement Manager. Here’s a rating for YouScan: 5 stars.'
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Buyer, UK Company
Apr 20, 2023
'I have used YouScan's Social Media Analytics Software in my organization and I am utterly impressed with the features and capabilities of this innovative product. A single platform that combines performance insights and visualizations with in-depth analytics and analysis to stay informed about customers’ needs and preferences. With the YouScan dashboard, I can accurately measure and track the performance of our social media campaigns and strategies, allowing us to adjust on the fly and make informed decisions. Moreover, the customer service team is extremely helpful and knowledgeable, always ready to answer any questions I may have. I would definitely rate the customer service and interoperability a perfect 5/5.
Review #2'
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Buyer, North America SME Company
Apr 18, 2023
'Product vision and Product features: 3/5
The overall vision behind the software appears to be quite comprehensive and robust. The feature list was impressive and it had a lot of potential to be a great asset for our social media analytics needs. However, I was disappointed to find that some of the features were not as user-friendly as I had hoped and that some others were simply not available, which really limits the potential of the tool. It does appear to give us some valuable insights, but I’m not sure it is worth the price I paid for it considering the difficulty of use and lack of comprehensive features.'
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Buyer, UK Company
Apr 16, 2023
'4. YouScan's Social Media Analytics Software offerings have been recently implemented in our organization and have been immensely favorable thus far. The software is very straightforward to use, with well designed graphics and intuitive settings that allow us to quickly understand the progress of our campaigns. Moreover, the customer service team responded quickly to all our queries, guiding us through the setup process and helping us understand the best settings for our usage. Both ease of use and customer service deserve a rating of 5/5.'
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Buyer, Europe Company
Apr 16, 2023
'My experience with YouScan's Social Media Analytics Software offerings has been a great one indeed. It has allowed me to quickly and accurately measure the effectiveness of my social media campaigns, as well as track all of the conversations going on about my company and its products.
I love the fact that I am able to quantify the success of our social media activities, with detailed reports on the cost of ownership, sentiment, brand reach and more. The software gives me a great level of insights into our customers’ reactions to our marketing messages, and how it impacts the bottom line. The cost of ownership is reasonable, making it very accessible to all companies.
The user interface is also very intuitive and easy to use. I was able to quickly create a custom dashboard with concise KPIs and insights at a glance. All the features are easily available with a few clicks, handling multiple sources and channels with ease. Setting up search filters was also a breeze and the comprehensive webhooks allowed me to integrate real-time insights from various external sources.
I believe YouScan's Social Media Analytics Software offerings offer great value to small companies as well as large multinationals. I'd give it 4 and a half out of 5 stars for its cost of ownership and ease of use.'
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Buyer, UK Mid Market Company
Apr 16, 2023
'Review 1:
Overall, I'm pleasantly surprised with YouScan’s Social Media Analytics Software offerings. What stood out to me right away was how far they’ve taken innovation and integrated new technology. From AI-driven analytics and automated workflow functions to powerful reporting and insights dashboard - YouScan has it all.
Integrating sentiment analysis capabilities into the platform is another excellent addition. This allows users to better understand how their audience is responding to content and corporate initiatives, giving them the control and insight to steer conversation in a more positive light.
The sheer breadth and depth of data available is extremely impressive as well. It’s easy for the team to view performance in real-time, allowing them to make the necessary adjustments on the fly. Plus, all of this is extremely affordable compared to its rivals.
I give YouScan’s Social Media Analytics Software offerings an 8/10 for its innovation, use of next-generation technology, and value for money.'
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Buyer, SME Company
Apr 11, 2023
'Being an Engineering Manager, I have been using YouScan's Social Media Analytics Software for quite some time and must express my satisfaction with its performance. This platform provides us with accurate insights on social media performance and allows us to take corrective measures quickly.
What really sets this software apart from others is its ease of use. With just a few clicks of the mouse, we can easily customize dashboards and dashboard tiles to get a global view in one go. Scheduling automated insights into our performance has also been made quite simple.
The customer service of YouScan has also been quite impressive. Whenever we have had issues with the software, their customer support team has always been quick and responsive. They have even heard us out when we requested for certain features to be added to the software.
All in all, we are very happy with the performance of YouScan and would certainly recommend it to anyone who is looking for an efficient and reliable social media analytics software. I'd rate it 4.8/5.0 on ease of use and 5.0/5.0 on customer service.'
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Buyer, North America Mid Market Company
Apr 07, 2023
'Review 5
My initial hesitation towards YouScan's social media analytics software turned out to be unfounded. As an industry veteran, I was very impressed with its capability and breadth of insight.
Not only did I find the platform to be incredibly versatile, but it also allowed me to easily filter out conversations from those who are just lurkers on the platforms, meaning I could focus on the conversations of genuine customers only.
The dashboard is also very useful, providing me with an easy to read overview of the conversations my industry is having without the need to go into the weeds. Additionally, I found the comparison and drilling down features very useful when it comes to truly understanding what customers are saying.
Lastly, the cost of ownership is surprisingly affordable for the breadth of insight I am getting from YouScan's offering. And the platform is easy to use, making the process of adjusting the settings and familiarizing with the platform is a breeze.
In total, I would rate YouScan's Social Media Analytics Software offerings a 9/10 for ease of use and cost of ownership.'
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Buyer, UK Company
Apr 06, 2023
'I recently had an opportunity to use YouScan's Social Media Analytics Software and have a positive experience. It enabled us to reduce manual efforts for keeping track of our social media metrics and performance. We were able to serve our diverse customer base and different teams in an efficient and effective manner. The ability to integrate with third-party solutions and generate meaningful insights from the collected data was absolutely remarkable. Moreover, their availability of customer support via phone, live chat, and email in case of any issues was incredibly helpful. Their AI-driven solutions are truly revolutionary and can be immensely advantageous for anyone looking to manage and monitor their social media activities. I wholeheartedly rate it a 4 out of 5 for their interoperability and integration capabilities.'
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Buyer, UK Mid Market Company
Apr 04, 2023
'Review #1
I’m a procurement manager, and I generally prefer to use YouScan for our company’s social media analytics needs. The software is great quality and provides effective insights for understanding our customer preferences and behaviour. I especially enjoy that the platform is incredibly user-friendly and you can easily get started after a few clicks. The support team is also very responsive and helpful. Our team had to troubleshoot a few technical issues but they were readily able to provide timely solutions. On top of that, the customer service is great, with dedicated representatives, who can answer all of your questions quickly. Overall, I give YouScan a rating of 4.5 out of 5 for its excellent ease of use and great customer service.'
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Buyer, North America Mid Market Company
Mar 31, 2023
'One of the great things about YouScan Social Media Analytics Software is its user-friendliness. The layout is easy to use and is very intuitive. Even those with little technical know-how can quickly navigate the software and begin using it in no time. This makes it easy for businesses to track customer engagement, allowing marketing teams to act quickly and efficiently.
Data Analysis Capabilities – 3/5'
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Buyer, UK Mid Market Company
Mar 29, 2023
'I have been using YouScan's Social Media Analytics for my organization for some time now. The software's flexible capabilities have made it easy for us to analyze our audience engagement and track conversations with ease.
The cost of ownership of this software is quite low compared to other competitors. It is easy to use, with a simple dashboard to monitor progress and even customize to get live insight. The insights we get from the software are accurate and up-to-date which helps us stay on top of our competition.
However, I do have certain issues with the software. The user interface is quite clunky and it takes a while to get used to some of the features. The loading times of the reports is also somewhat slow which impacts its user experience.
I believe that YouScan's Social Media Analytics Software is still a great tool for organizations, despite the few issues I faced with it. It provides accurate insights, at a quite reasonable price. I'd give it 4 out of 5 stars for its cost of ownership and ease of use.'
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Buyer, Europe Company
Mar 26, 2023
'Review 3
I recently tested YouScan's Social Media Analysis Software and found it to be quite impressive. I am a senior manager responsible for gaining customer insights in order to further improve our products and services. In order to do this, I was searching for an analytics system that not only provides quantitative customer feedback, but also the ability to truly understand customer sentiment. YouScan's software proved to be quite capable in this regard.
The YouScan software is competitively priced, and I found the value that it provides to be exceptional. Not only did it provide detailed insights into customer sentiment, but it also provided predictive analysis in order to create a customer feedback loop. This has proven to be useful for detecting customer trends and making decisions that further improve customer experience.
In terms of supporting futuristic use cases, the software was very effective in allowing us to quickly identify customer issues and potential risks. It also was very helpful in segmenting customers based on their behaviors and trends. This will help us develop more tailored services and products that are better suited to our customer’s needs.
Rating: 4.9/5'
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Buyer, UK Company
Mar 26, 2023
'YouScan's Social Media Analytics Software recently added a major part of my team's operations. We wanted a robust solution that can capture and analyze customer data from various channels to gain detail-rich insights. The platform proved to be of immense value with its next-generation tech and AI tools. We were able to monitor customer behaviour and tailor our content according to what they want. The ease of integration with other solutions allowed us to automate many of our processes as well. The team also appreciated how its social media metrics enabled them to gain concrete knowledge on how our campaigns performed. All in all, I can confidently say that YouScan is a comprehensive solution that has been designed to empower businesses with smart and analytic capabilities. I rate 4.5 out of 5 for overall innovation and use of next-generation technology.'
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Buyer, North America SME Company
Mar 23, 2023
'Review by Director of a Multinational Company on YouScan Social Media Analytics Software #5
I've been using YouScan Social Media Analytics software for just over two months now and I am very pleased with the results. It caters to all the requirements of a modern-day organization when it comes to tracking and measuring their social media presence.
The cost of ownership is also very competitive compared to other solutions in the same domain. In terms of ease of use, I have found it to be very intuitive and user-friendly, with all the features I need available at my fingertips.
In terms of innovation and use of next generation technology, YouScan has made sure to stay ahead of the curve. For example, it uses AI-driven technology to help us analyze data accurately and in real-time. This helps us to make more informed decisions on our social media campaigns.
Overall, I am very impressed with YouScan Social Media Analytics software and it has been a great addition to our business. I would highly recommend it and would rate it 4.8 out of 5 for its cost of ownership, innovation and use of next generation technology.'
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Buyer, Asia Pacific Mid Market Company
Mar 21, 2023
'As the Director of a multinational company, I recently implemented YouScan's Social Media Analytics Software and the results have been absolutely outstanding.
The platform incorporates the latest technology to provide us with accurate real-time data and analytics, making it incredibly easy and intuitive to use. Similarly, the interoperability and integration with our existing systems and tools has been flawless, allowing us to access and collect data from multiple platforms quickly and easily.
Furthermore, we have also been very pleased with the level of customer support offered by YouScan. Whenever I have had a question or an issue, they have responded quickly and provided the necessary assistance.
Overall, I would proudly rate YouScan’s Social Media Analytics Software 9.5/10 and fully recommend it to any organization looking for an efficient solution.'
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Buyer, North America Mid Market Company
Mar 20, 2023
'3. As a Procurement Manager, I was pleased with the investment we made in purchasing YouScan's Social Media Analytics Software offerings. The software was easy to install and setup, making the transition nearly effortless. Also, their customer support team has been incredibly helpful when it comes to walking us through the features of their software. I highly recommend it for anyone looking to streamline the tracking and monitoring of their social media efforts. I would give the ease of use a 4.9/5 and the customer service a 5/5.'
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Buyer, UK Company
Mar 20, 2023
'Review 2
I recently had the chance to try out YouScan’s Social Media Analytics Software and am quite satisfied with its performance. I am a senior manager in charge of analysis and customer experience in a very large company with a large customer base. As a result, finding relevant customer feedback and turning it into actionable insight is a necessity. I found that the YouScan software did an excellent job helping us meet this challenge.
In terms of value for money, the software has had a great return. It was able to provide us with extremely detailed insights into customer sentiment, which are invaluable for executing decisions that improve customer experience and increase customer engagement. It is relatively costly but the insights it provides are more than worth the investment.
In terms of supporting futuristic use cases, the software proves to be a great asset. Its customer feedback loop allowed us to quickly ascertain what customers said about our products and services and gave us the ability to monitor customer sentiment in order to detect any changing trends. This will enable us to stay ahead of potential customer problems and stay in front of the competition.
Rating: 4.7/5'
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Buyer, North America SME Company
Mar 19, 2023
'Review #4
We were looking for a Social Media Analytics solution that was both reliable and affordable, and I am so pleased that we chose YouScan. First and foremost, their customer service was amazing. Each representative that I interacted with was professional, helpful, and patient. They really took the time to understand our needs and develop a solution that was tailored to our requirements. In terms of cost of ownership, it was actually quite affordable. We were able to find a rate that worked for our budget without compromising on quality.
I would highly recommend YouScan’s Social Media Analytics solutions to any other Procurement Manager. Their customer service was incomparable and the cost of ownership was perfect for our budget. I give Youscan 5 stars.'
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Buyer, UK Mid Market Company
Mar 15, 2023
'Review 4
I have to say, I was pleasantly surprised by YouScan's Social Media Analytics Software offerings. As a veteran in the industry I was immediately drawn to how powerful and intuitive the platform is.
The overall performance of the platform was especially impressive, allowing me to easily filter conversations based on a variety of metrics. For example, I was able to easily filter out conversations from influencers and individuals who are were just watching the conversations happening, to instead focus on genuinely interested customers.
I was also impressed with the platform's dashboard. With minimal effort, I was given an comprehensive overview that made it incredibly easy to analyse conversations, topics, sentiment and sentiment trends.
The platform was also incredibly simple and intuitive to use, so I didn't have to spend too much time getting familiar with the platform's capabilities. And the cost of ownership isn't too bad either.
For these reasons, I give YouScan's Social Media Analytics Software offering an overall rating of 8/10 for ease of use and cost of ownership.'
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Buyer, North America SME Company
Mar 14, 2023
'Review by Director of a Multinational Company on YouScan Social Media Analytics Software #2
I recently started using YouScan’s Social Media Analytics software for my business and must say it is a great product for managing our social media presence. The way it helps us easily track the performance of campaigns and to better understand our audience has been invaluable.
When it comes to the cost of ownership, the pricing model was very transparent and I appreciate that there are no hidden charges. The interface of the software is very user-friendly and intuitive as well. I especially like that there are several built-in educational tools that make it easy to master the software quickly.
The innovation and use of next generation technology have been top-notch. It is enabled with the latest technologies like artificial intelligence and machine learning which help to extract meaningful insights from our data and make more precise decisions. We have been able to create personalized reports and define our social media objectives accurately with this software.
In conclusion I would highly recommend YouScan Social Media Analytics Software for anyone looking for an easy and cost-effective way to track and analyze their social media presence. It is an excellent solution that earned a rating of 4.8/5 from me for its cost of ownership, innovation and use of next generation technology.'
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Buyer, UK Company
Mar 14, 2023
'YouScan Social Media Analytics offers several features that are great for analyzing customer data. The sentiment analysis is decent, but it’s not always reliable. This can create issues when trying to respond quickly to changes in customer sentiment or to quickly identify trends. It would be great if the data analysis capability could be improved to be more accurate.
Analytics Reporting – 4/5'
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Buyer, North America Mid Market Company
Mar 11, 2023
'Review #1
I reached out to YouScan for a Social Media Analytics solution to help us better understand what our customers are saying. We needed a solution that wasn’t too costly but also reliable and actionable. YouScan completely exceeded my expectations. I am so happy with the quality of their customer service. Every single employee that I interacted with was friendly and patient as I worked through a list of questions. They listened carefully while I described my needs and provided tangible solutions that were exactly what we were looking for. In terms of cost of ownership, it was truly affordable. We received a great quote and were able to manage our budget with ease.
I would absolutely recommend their Social Media Analytics offerings to any Procurement Manager. I was extremely satisfied with the cost and quality of their services, as well as their customer service. Here’s a rating for YouScan: 5 stars.'
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Buyer, North America Mid Market Company
Mar 11, 2023
'Value for money: 2/5
I recently purchased YouScan’s Social Media Analytics software for our company. I was hoping for an efficient and cost-effective tool for identifying trends on our social media platforms, but I’m not sure that I got what I paid for. The price was relatively high compared to other software solutions available in the market. The package I received did not include any additional features beyond basic analysis, so while the price was reasonable, I don’t feel like it was a particularly good value in the end.'
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Buyer, Asia Pacific Mid Market Company
Mar 10, 2023
'I have been working with YouScan’s social media analytics software for a couple of months now, and I am thoroughly impressed by their offering. The software allows me to easily monitor social media conversations and track customer sentiment, giving me valuable insights that I can use for decision-making purposes. What’s more, the platform is intuitive and easy to use, and their customer service team is always available to answer any questions I may have. On top of all that, YouScan is dedicated to the development of their product, and are committed to staying one step ahead of the competition. Rating: 10/10.'
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Buyer, Asia Pacific Company
Mar 10, 2023
'Review 2
Overall Rating: 1/5
YouScan's Social Media Analytics Software offerings are drastically outdated when it comes to innovation and use of next generation technology. Compared to other services in its class, the tools are behind the curve and it fails to deliver in terms of futuristic use cases. Upon testing the platform, I found that some of the basic features, such as tracking campaigns in real-time or generating reports, often froze and lagged with no consistent resolution. Furthermore, the search and visualization tools yield very unreliable and inaccurate results.
In terms of additional features, YouScan garnered mixed results. While its Automated Insights functionality is quite limited, its ability to monitor mentions from multiple campaigns and search for insights using keywords is quite efficient. At the end of the day, I found that manual interpretation of data is still the most reliable source of meaningful insights. Therefore, even if one sticks to the most basic features of the software, the implementation of advanced technologies and futuristic use cases will be inadequate.
All in all, YouScan does not live up to its competitors in regard to innovation and use of next generation technology and is better suited to basic use cases.'
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Buyer, North America SME Company
Mar 10, 2023
'YouScan’s social media analytics offering is one of the most useful social media analytics tools available today. They have a great product vision, and their recent focus on future proofing has meant that I have been able to rely on their platform for all my social media analysis needs. The insights I have gained from their platform have been truly invaluable in terms of uncovering customer sentiment, and improving our customer engagement. I was particularly impressed with the ease with which I was able to integrate YouScan’s API and the support I received when resolving any technical issues. Additionally, their intuitive dashboard allows me to track and analyze my data quickly and easily, providing me with better insights more quickly. Rating: 8/10.'
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Buyer, UK Company
Mar 06, 2023
'The cost of YouScan Social Media Analytics Software isn’t extremely prohibitive, however, it isn’t exactly a bargain either. The upfront investment and the subscription fees associated with the software can add up. As a business, I understand that investing in technology to drive customer engagement is essential, but it does make it challenging to be mindful of our bottom line.
Interoperability and Integration – 3.5/5'
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Buyer, SME Company
Mar 05, 2023
'Product updates: 1/5
What also frustrated me about YouScan’s Social Media Analytics Software was the fact that it seemed to be incredibly out of date and there had been no updates in a very long time. There were features and settings that had become obsolete and it was difficult to find the latest version. As far as I can tell, the product hasn’t received any substantial updates in years, so I would not recommend it as it stands.'
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Buyer, Europe Company
Mar 03, 2023
'I was also a bit disappointed in the range of options for a third-party integration. There were several of the services I was already using that were not compatible, and I had to go through some hoops to be able to make use of YouScan’s software.
Overall I had a positive experience, but I think YouScan’s platform could benefit from improving its interoperability options and integration features to enhance user experience even further.'
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Buyer, UK Company
Mar 02, 2023
'Review 1
I am a small business owner and recently used YouScan’s social media analytics software and had a wonderful experience with it. As a small business owner, it's very important for me to keep an eye on my social media presence in order to better understand where I can focus my efforts and make improvements. This software gave me a very detailed view into my campaigns and activities, allowing me to make decisions quickly and accurately. One thing that I especially love about YouScan is that their customer service was top notch. They answered all my queries and questions patiently and made sure that I had all the answers I needed. In addition, their pricing structure is also very reasonable and I was pleasantly surprised by how affordable it is. I rate their customer service and cost of ownership 8/10 and definitely treasure the insights it gave me.'
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Buyer, UK Mid Market Company
Mar 02, 2023
'Customer Support: 1/5
I should also note that customer service was extremely unhelpful. The response time was slow and the customer service reps were not particularly knowledgeable about the product or helpful in answering my questions. In some cases, I was directed to FAQs instead of a direct response which further added to my dissatisfaction with the product.'
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Buyer, North America Mid Market Company
Mar 02, 2023
'I've been using YouScan's Social Media Analytics Software for a while and I'm really satisfied with the quality of the analytics it offers. Not only is it convenient and easy to use, but the AI-driven algorithms it employs allow me to track customer sentiment and behaviour in real time. What's more, it integrates seamlessly with my existing systems, so I can quickly and easily monitor user feedback on my services and products. Additionally, its sophisticated reporting capabilities allow me to identify the latest trends and customer segments, giving me an invaluable advantage when developing strategies. Overall, I would highly recommend it to anyone seeking a reliable social media analytics solution. Rating: 5/5
Review 4'
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Buyer, UK Mid Market Company
Feb 27, 2023
'I recently used YouScan’s Social Media Analytics software for an ongoing campaign and was pleased with the experience. The setup was smooth and the software quickly collected data from various sources as I had configured it. The reports provided were detailed and I was able to quickly get an understanding of the impact of my campaign.
The cost of ownership seems to be quite reasonable and I did not find the software too difficult to use. Although I had some difficulty in understanding one or two features, the support team quickly came to my rescue and answered all my questions. I found the user interface of the software to be quite simple, yet powerful. The drag-and-drop widgets were a great help in creating a custom dashboard of meaningful insights.
Overall, I’m satisfied by the performance of YouScan’s Social Media Analytics offerings. The price tag is quite affordable and the features of the software work as advertised. Any issues I faced were quickly addressed. I’d give the software 4 stars for its cost of ownership and ease of use.'
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Buyer, Asia Pacific Mid Market Company
Feb 24, 2023
'As an Engineering Manager, I can confidently say that YouScan's Social Media Analytics Software is truly an amazing platform for monitoring, reporting and analytics of social media accounts. It has powerful analytics capabilities that give us precise insights into performance and enable us to take effective corrective measures quickly.
Ease of use is another big plus. We can easily customize dashboards and dashboard tiles and quickly schedule automated insights into performance across all social media platforms. Plus, its automated insights and reports make it easy to access data and interpret results.
I'm also highly impressed with the customer service of YouScan. They are always quick to respond to our problems and have also heeded our suggestions for additional features. Although all of our requests have not been fulfilled, they have always been very receptive to customer feedback.
All in all, I've been quite pleased with the performance of YouScan and I would certainly recommend it to anyone who is looking for an efficient and reliable social media analytics software. I'd give it 4.9/5.0 rating on ease of use and 5.0/5.0 rating on customer service.'
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Buyer, SME Company
Feb 19, 2023
'Review 1
Overall Rating: 2/5
YouScan's Social Media Analytics Software offerings don't set the bar particularly high when it comes to innovation and use of next generation technology. The platform lacks the futuristic use cases I was hoping to see and some of the basic functions are buggy. For example, the analytics software promises to track multi-channel campaigns in real-time but often lags or freezes when trying to generate reports. Additionally, the search and visualization features often present inaccurate results.
That said, the software does offer the ability to monitor mentions from multiple campaigns and a keyword-based search for insights, but the limited and occasionally faulty analytics renders the platform's use cases mostly obsolete. Furthermore, the Automated Insights feature is quite limited, so one will likely have to resort to manual data interpretation for meaningful insights.
Overall, YouScan does not hold up when compared to its competitors as far as innovation and use of next generation technology is concerned, though it may be suitable for basic use cases.'
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Buyer, Europe Company
Feb 16, 2023
'I recently implemented YouScan's Social Media Analytics Software in my multinational company. I am very impressed with their offerings and so far the entire experience has been commendable.
The overall innovation and use of next generation technology has been a key feature which sets YouScan apart from other services on the market. Upon integration with our existing systems, the platform was incredibly easy to use and didn't take too much time to set up. We especially like the flexibility the platform provides, allowing us to track our data in a variety of ways (key mentions, analytics, social listening, etc.), which helps us to understand our customers better and enables us to make better business decisions.
The interoperability of the software is another factor that impressed us. With it's easy integration and data exchange capabilities, we have found that it works seamlessly with our existing systems and tools. This allows us to access and collect data across different platforms and make real-time decisions quickly and easily.
The platform also provides great support – they are always on hand to provide help, assistance and training when it's needed.
Overall, I would rate YouScan's Social Media Analytics Software 9/10 and fully recommend it to anyone looking for an efficient, next-generation platform.'
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Buyer, North America Mid Market Company
Feb 15, 2023
'Review 3
As a veteran in the industry, I've tested numerous social media analytics applications, however none have quite managed to compare to YouScan's offerings.
What sets YouScan apart, is its ability to quickly and effectively filter out conversations from influencers and individuals who are just lurkers on the platforms, instead allowing me to focus on genuine conversations that current and potential customers are having related to my industry, to get a truly accurate sense of sentiment.
Additionally, I was pleased with the dashboard, as it provided me with an easy-to-read overview of the conversations happening across my industry without the need for me to dive into the weeds. I was able to quickly filter and compare conversations, topics and sentiment trends with relative ease.
The platform was also incredibly simple and intuitive, allowing me to quickly familiarize myself with the platform's capabilities. Additionally, the cost of ownership is a major plus, being relatively cheap for the overall breadth of insight I am getting from YouScan's offering.
All things considered, I give YouScan's Social Media Analytics Software offerings a rating of 9/10 for ease of use and cost of ownership.'
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Buyer, SME Company
Feb 15, 2023
'Review 2
I recently started using YouScan’s social media analytics software and the experience I had with it was positive. Like many other small business owners, it was crucial for me to track how my social media campaigns and activities were performing and it did not disappoint. With YouScan, I was able to dig deep into my social media presence and get incredibly detailed insights – something I am very grateful for. In addition to its user-friendly interface, YouScan also provides several pricing tiers for different sizes of business which is a big plus. The customer service team was simply outstanding. I had some trouble navigating the software at first, but the staff was extremely helpful and accommodating in walking me through it. All in all, I rate their customer service and cost of ownership 8/10.'
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Buyer, Asia Pacific Company
Feb 13, 2023
'My team and I had the opportunity to leverage YouScan's Social Media Analytics Software and the results were really impressive. We wanted to monitor our social media channels efficiently, and the features integrated within the platform delivered precisely that. The ability to access real-time customer feedback, AI-driven insights and sentiment analysis are a few aspects that have made a lasting positive impression on us. Additionally, the team was really overwhelmed with the ease of onboarding and the availability of resources that made setting up the platform quick and hassle-free. Lastly, we have been able to simplify the management of incorporating a wide range of social media metrics effortlessly. I rate 4 out of 5 for the interoperability and integration capabilities.'
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Buyer, North America Mid Market Company
Feb 10, 2023
'Review 2
After being introduced to YouScan's Social Media Analytics Software offering I must say I am quite impressed. As a veteran in the industry, the wide array of capabilities that the platform offers really stood out to me.
I found the platform to be incredibly versatile when it came to finding unique insights into popular conversations happening across multiple platforms. I especially liked that I was able to easily filter out conversations from individuals who are just lurkers on the platforms, and instead focus on the conversations coming from genuine customers.
The dashboard was also useful, providing me with an easy-to-digest overview of what conversations are happening across my industry. I found the drill down and comparison features especially helpful, allowing me to truly get an accurate sense of what conversations are happening and how my industry is being discussed.
Lastly, the cost of ownership isn't too bad either. While certainly not a budget option, it is still relatively affordable for the breadth of insight that it provides.
All in all, I give YouScan's Social Media Analytics Software offerings a rating of 8/10 for ease of use and cost of ownership.'
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Buyer, UK Company
Feb 07, 2023
'I gave YouScan’s social media analytics software a try and was surprised at how intuitive and accessible it was. With just a few clicks and keystrokes, I was able to begin setting up campaign reports. The ability to customize report parameters was a huge plus, allowing me to be highly specific in what data I needed to see. Even better, the dashboard was designed in a way that made it easy to digest all the data.'
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Buyer, UK Mid Market Company
Feb 05, 2023
'I'm a big fan of YouScan's Social Media Analytics Software, and I have nothing but positive impressions. When compared to other alternatives in the market, it stands out as one of the most trustworthy and efficient applications for tracking and analysing social media data. Whether it's in terms of its user-friendly interface, its accuracy and precision, or its powerful features, I find it incredibly helpful and intuitive. Additionally, it offers great interoperability and integration with other systems, allowing me to gather and store valuable data in the most innovative ways possible. All in all, YouScan is a great choice for anyone wanting to monitor customer sentiments and behaviour and make the most of their data. Rating: 5/5
Review 5'
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Buyer, Europe Company
Feb 05, 2023
'The analytics reporting capabilities offered by YouScan Social Media Analytics Software is very good. The reports are detailed and organized and can be easily customized to fit specific needs. The reporting also allows for scalability, so businesses can easily compare data over different periods of time. This gives businesses a better understanding of customer sentiment over time and helps them make better decisions.'
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Buyer, UK Company
Feb 01, 2023
'After using YouScan's Social Media Analytics Software for the past year, I can safely give it a 5/5 stars! The platform is incredibly powerful, and provides valuable insights on customers’ feedback and sentiment, allowing me to make informed decisions. It is also extremely easy to set-up and use, taking not more than a few minutes and is compatible with the most popular systems. The customer success team was incredibly helpful and attentive when I had questions, always going the extra mile to ensure I was comfortable with the platform. Highly recommend YouScan!
Review #5'
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Buyer, Asia Pacific Company
Jan 31, 2023
'I recently tried out YouScan's Social Media Analytics Software and it didn't take me long to understand the value it has to offer. The software is intuitive and the home-grown platforms allow me to quickly measure the effectiveness of my social media campaigns. It provides me with a higher level of insights into the customers’ reaction to our marketing messages as well.
The cost of ownership is certainly reasonable. I am able to keep track with my competitors in terms of cost, thanks to this software. The interface was also quite easy to use and I had no difficulty understanding some of the features. I was able to customize the dashboard with drag-and-drop widgets to get deep, timely insights.
Though I found the software to be quite useful, there are certain issues that I faced while using this software. The loading time of reports is quite slow and the response time can be improved. Also, some of the features are not as good as I expected them to be.
I would recommend YouScan's Social Media Analytics Software to any company. It is a great way to get insight into what customers and stakeholders feel about a brand. However, there's still some room for improvement in terms of the user interface and response time. I'd give it a 3.5 out of 5 stars for its cost of ownership and ease of use.'
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Buyer, North America SME Company
Jan 30, 2023
'I'm an Engineering Manager and have been using YouScan's Social Media Analytics Software since it's launch. As my team handles monitoring, reporting and analytics of our social media accounts, we were looking for an easy to use software with comprehensive and accurate analytics. YouScan not just proved to be the perfect software but also surprised us with its quick customer service.
We like the powerful analytics and detailed reports offered by YouScan. It helps us track, analyze and report our social media accounts' performance across all platforms. We especially appreciate the fact that we can view detailed ratings and mentions of our customers in any particular period, so that efficient problem resolution measures can be initiated.
Ease of use is also one of the strong points of this software. With one click of the mouse, we can easily schedule automated insights into our performance in all social media accounts. One can also quickly customize dashboards and dashboard tiles to get a global view in one go.
I'm also quite pleased with the customer service of YouScan. Whenever we had any issues with their software, their customer support staff has always been quick and responsive. We could talk directly to the product specialists to resolve whatever issues had come up.
Overall, I'm quite happy with the performance of YouScan and would recommend it to anyone who is looking for an efficient and easy to use social media analytics software. I'd rate it with 4.5/5.0 star rating on ease of use and 5.0/5.0 star rating on the customer service.'
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Buyer, Europe Company
Jan 29, 2023
'Review 4:
I recently had the displeasure of using YouScan’s Social Media Analytics Software. I must say that the service offered was way below my expectations. There was a severe lack of interoperability and integration capabilities, with a limited number of users able to be integrated. Furthermore, the cost of ownership for this software is quite steep. There are a few different pricing plans, but none of them offer anything in terms of features or scalability. The scalability was quite limited and the additional cost for scalability was very high. On top of that, the customer service was nothing to shout about so there was a lack of help when I encountered difficulties. I can only give YouScan’s Social Media Analytics Software a 1 out of 5 stars.'
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Buyer, Asia Pacific Company
Jan 28, 2023
'Review 3
As a small business owner, I recently used YouScan’s social media analytics software and I am very pleased with it. Being able to track my progress with social media campaigns is incredibly important for the success of my business. The software enabled me to gain valuable insights and make decisions quickly and easily. Aside from the product itself, I also had a great experience with their customer service team. They were polite and friendly, and walked me through the process step-by-step. What’s more, the cost of ownership was very reasonable, so I didn’t have to break the bank. I rate their customer service and cost of ownership 7/10.'
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Buyer, Europe Company
Jan 27, 2023
'Review 2:
I recently took a deep dive into YouScan’s Social Media Analytics Software offerings, and I must say, I’m very disappointed. I found the integration capabilities to be quite lacking and the documented instructions for getting everything up and running are scattered and convoluted. It could really benefit from some more streamlined integration capabilities that would make it easier to set up. Additionally, the cost of ownership for this software is also quite prohibitive. They offer a few different pricing plans but they offer next to nothing in terms of either features or scalability. I also found the customer service to be hit-or-miss with no consistency. Overall, it has a lot of potential, but I can only give it a solid 2 out of 5 stars.'
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Buyer, North America Mid Market Company
Jan 27, 2023
'I'm an Engineering Manager and have been using YouScan's Social Media Analytics Software since it came out and all I can say is that it is great! With this software, we can analyze, report and track our social media performance quite easily and get accurate insights.
But the greatest asset of YouScan is its ease of use. We can quickly customize dashboards and dashboard tiles as well as qualitatively monitor customer sentiment. Plus, we can easily schedule automated insights into our performance, so that further action can be taken.
I'm really impressed with the quality of customer service of YouScan. Whenever we faced any issues, their customer support was quick to respond and provide resolution to whatever issues we faced. They were also very helpful and accommodating when it came to our requests for certain features that were not available in the software.
All in all, I'd certainly recommend YouScan's Social Media Analytics Software to anyone who is looking for an efficient and reliable social media analytics software. I'd rate it 4.7/5.0 on both ease of use and customer service.'
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Buyer, SME Company
Jan 25, 2023
'That said, the onboarding process was a little more confusing and I had to ask for help several times to get my workflow up and running correctly. With a bit more attention, this doesn’t have to be the case. YouScan’s ease of use is something I believe could really shine with just a few more refinements.
Interoperability and Integration
Rating: 3.5/5'
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Buyer, North America Mid Market Company
Jan 25, 2023
'Review #4
YouScan is a great choice for any procurement manager interested in a reliable platform for decent social media analytics insights. The software provides a simple interface that can be used with just a few clicks, allowing our team to start working on it in no time. Furthermore, the customer service team at YouScan is fantastic. Whenever we had technical issues or questions about the platform, they provided timely assistance. With that being said, I give YouScan an overall rating of 4.8 out of 5 for their ease of use and great customer service!'
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Buyer, UK Company
Jan 22, 2023
'Review #2
It is without a doubt that YouScan is a wonderful choice for any procurement manager in terms of its ability to quickly and accurately provide data-driven insights into customers. We needed to determine what our audience liked the most about us and you could clearly find out with the help of YouScan. Additionally, its interface is designed to be intuitive and straightforward. I also appreciate the fact that YouScan realises the importance of customer service and has teams of representatives that are always available to assist. In any situation, they provide quick and reliable solutions.All in all, we have had a great experience with YouScan and as a result, I would rate it a 4 out of 5 for its ease of use and fantastic customer service!'
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Buyer, Europe Company
Jan 15, 2023
'Review 3:
I recently used YouScan’s Social Media Analytics Software and was quite disappointed. To start off, the interoperability and integration leaves much to be desired. The biggest issue I faced was the lack of users that can be integrated with their software, which results in a rather clunky experience overall. Even more so, I must note that the cost of ownership is incredibly high. Despite offering a few different pricing plans, I found the scalability to be completely abysmal. The additional cost that came with being able to scale the software was way too much. On top of that, the customer service experience was disappointing so I had to figure out a lot of things on my own. For these reasons, I can only give this a 1 out of 5 stars.'
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Buyer, North America SME Company
Jan 10, 2023
'Review 4
Overall Rating: 1/5
Using YouScan's Social Media Analytics Software offerings leaves much to be desired when it comes to innovation and use of next generation technology. It's lack of futuristic use cases renders it mostly obsolete and its basic functions are quite unreliable. Upon testing the platform, I experienced considerable lags and freezes when trying to execute key features such as tracking campaigns in real-time or generating reports. Even when the reports were generated, the search and visualization tools often reported incorrect and misleading data.
In regards to its additional features, YouScan is surprisingly adequate. It both monitors mentions from multiple campaigns and has a keyword-based search for insights, both of which don't require much manual intervention. That said, I still wouldn't suggest relying on the software to heavily due to its limited Automated Insights capability.
Given the choice, it is best to avoid YouScan insofar as innovation and use of next generation technology is concerned. The platform's value is largely limited to basic use cases.'
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Buyer, UK Company
Jan 06, 2023
'YouScan - Social Media Analytics Software
Review 1
At first glance YouScan's Social Media Analytics Software offerings may look a bit intimidating, however, that feeling quickly disappears as you start to get a better sense of the capabilities of the platform. For a veteran in the social media space, I have found that YouScan offers great insights into popular conversations happening across multiple channels and platforms.
What I especially liked is that the platform is especially good at helping you discover customers through its advanced search capabilities, which allow me to easily filter out conversations from individuals who are just lurkers on the platforms. This makes it easy to get an accurate sense of the sentiment and sentiment trends that customers have related to my industry.
The dashboard is especially useful when it comes to getting an overall understanding of the pertinent conversations happening across multiple channels. It has many attractive features that allow me to drill down into the main topics and even easily compare the conversations across channels.
I also appreciate the fact that the platform is easy to use and straightforward. The interface is clean and I was quickly able to navigate my way around the platform. Lastly, the cost of ownership isn't too bad either, so it fits nicely into my budget.
Overall I would give YouScan's Social Media Analytics Software offerings a rating of 8/10 for ease of use and cost of ownership.'
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Buyer, North America Mid Market Company
Jan 06, 2023
'YouScan Social Media Analytics Software does allow business partners to easily integrate with other platforms. The customer support staff is always willing to help out, which is a great benefit. However, I have found that the integration with our third parties isn’t always seamless. These glitches can be frustrating when trying to sync up the Social Media Analytics Software with our other software and platforms.
User Friendliness – 4/5'
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Buyer, North America Mid Market Company
Jan 06, 2023
'Review #5
I had the pleasure of working with YouScan on a Social Media Analytics project. Our team required a reliable, comprehensive solution and we were recommended to use YouScan. I was truly impressed with the customer service they provided. Every representative I spoke with was incredibly knowledgeable and they took the time to ensure that our needs were met. Plus, the cost of ownership was spot on. We were able to negotiate a rate that worked for our budget without sacrificing quality.
I am so glad we chose YouScan for our Social Media Analytics needs. They have consistently provided a high-quality product and service, and their cost of ownership was excellent. I would recommend their services to any Procurement Manager. Herein is my rating for YouScan: 5 stars.'
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Buyer, UK Company
Jan 05, 2023
'Review 4
I recently was able to use YouScan's Social Media Analysis Software at my company, and found it to be extremely useful. I am a senior manager with responsibility for customer insights and experience, and so needed a system that goes beyond simply providing quantitative feedback. The YouScan software exceeded my expectations.
The software was priced competitively and I found the value it provided to be great. It provided us detailed insights into customer sentiment and automated our customer feedback loop. This has enabled us to quickly respond to customer issues, as well as detect trends that can help us provide improved and more tailored services and products.
In terms of supporting futuristic uses cases, the software was adept in helping us stay on top of customer issues and trends. It allowed us to segment customers and develop a customer experience that meets the needs of our customer base. Additionally, it automatically tracked customer feedback and provided insights into customer interactions, which resulted in improved customer satisfaction.
Rating: 4.7/5'
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Buyer, UK Mid Market Company
Jan 04, 2023
'Review 5
I recently used YouScan’s social media analytics software and I am happy with the experience. Monitoring and tracking the performance of my campaigns is essential, and this tool helped me to do just that. It was easy to navigate and get detailed insight into my social media presence. In addition, the pricing structure was affordable, which is always great for a small business owner like myself. However, the customer service could have been better. The staff was not as communicative as I had hoped and I had to spend a lot of time waiting for responses. Nonetheless, I rate their customer service and cost of ownership 7/10.'
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Buyer, UK Company
Jan 02, 2023
'YouScan's Social Media Analytics Software has been nothing short of remarkable. We were looking for a platform that can streamline our operations and enable us to analyze customer data in a timely manner. From its impressive collection of next-generation tools to its incredibly smooth integration with third-party solutions, YouScan answered all our requirements. We were able to evaluate our social media performance, track customer behaviour and customize the content accordingly. The artificial intelligence enabled insights are invaluable and their customer support was spot on. I would rate 4.5 out of 5 for the overall innovation and use of next-generation technology.'
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Buyer, SME Company
Dec 27, 2022
'Review 2:
YouScan’s Social Media Analytics Software offerings are exactly what I was looking for. The interface is remarkably intuitive and provides an enjoyable user experience. And the mobile app is equally impressive - keeping me updated, no matter where I am.
I simply love how they’ve seamlessly connected the platform to other analytics tools, so I can stay on top of the competition. The integration of AI-driven analytics ensures that I can get the answers I need before making important decisions. Plus, their customer support is excellent and will answer any questions I have.
All in all, YouScan provides an outstanding set of features and features. They offer great value for money and I’d definitely recommend it to anyone looking for reliable social media analytics software.
To summarize, I rate YouScan’s Social Media Analytics Software offerings 9/10 for innovation, use of next-generation technology and value for money.'
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Buyer, SME Company
Dec 26, 2022
'Review by Director of a Multinational Company on YouScan Social Media Analytics Software #4
I've been using YouScan’s Social Media Analytics software for about a year now and it has been a great tool for understanding how to leverage our social media channels. It helps to measure the effectiveness of any campaign and reveals the detailed results in the form of actionable insights.
Regarding the cost of ownership, it is quite inexpensive compared to other software solutions in the same category. This, coupled with ease-of-use, is a huge factor in the success of this software. Setting up the software is very straightforward and making changes is a breeze as well.
In terms of innovation and use of next generation technology, YouScan keeps on top of the latest trends and technologies. For example, it uses advanced algorithms to process data accurately and in real-time. This enables us to make more informed decisions with regards to our social media presence.
To sum it up, YouScan Social Media Analytics software is a great choice for any organization looking for an easy and cost-effective way to monitor and manage their social media presence. Taking into consideration cost of ownership, innovation and use of next generation technology I would give it a rating of 4.7/5 stars.'
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Buyer, UK Mid Market Company
Dec 23, 2022
'Review 5
Overall Rating: 1.5/5
When evaluating YouScan's Social Media Analytics Software offerings, it quickly becomes evident that the platform is quite subpar when it comes to innovation and use of next generation technology. Its selection of services is inefficiently limited and lacks futuristic use cases. Additionally, I found that the basic features of the software such as tracking campaigns in real-time or generating reports will often be plagued by lags and freezes, making manual data interpretation seem more reliable.
In terms of additional features, YouScan does boast the monitoring of multiple campaigns and a decent keyword-based search for insights. However, the Automated Insights capability is severely undercooked, so one should presumptively expect regular manual interference.
All in all, YouScan does not measure up against the competition in terms of innovation and the use of cutting-edge technology. Its value is mostly limited to basic use cases.'
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Buyer, UK Company
Dec 23, 2022
'Review by Director of a Multinational Company on YouScan Social Media Analytics Software #3
I recently switched to YouScan’s Social Media Analytics software to manage our social media presence and it has been an excellent choice. It is specifically designed for marketers and PR teams, with features that make it easier for them to track and analyze their results.
The cost of ownership is highly competitive compared to other software solutions in this domain. Moreover, the interface is very easy to use and the data visualization tools help us quickly spot trends and draw meaningful conclusions. We have seen a significant improvement in our engagement levels since making the switch.
The innovation and use of next generation technology with YouScan has been outstanding. It offers an assortment of powerful analytics tools and helps to measure the success of our campaigns more accurately. We are able to adapt strategies to different audiences and can tailor our conversations in a more relevant manner.
Overall, I am highly satisfied with our decision to move to YouScan Social Media Analytics software. I would give it a rating of 4.9/5 for its cost of ownership, innovation and use of next generation technology.'
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Buyer, North America Mid Market Company
Dec 21, 2022
'I am beyond impressed with YouScan's Social Media Analytics Software, from the sleek and intuitive interface to the powerful insights and data analysis that the platform provides. I have used the platform to track key performance metrics such as reach, engagement, and sentiment analysis for various campaigns, and the results I have seen have been excellent. I also appreciated YouScan’s customer service team, as every time I had a question or needed help setting up analytics, they were quick to respond and help me out. Highly recommend YouScan and give it a 5/5 rating!
Review #4'
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Buyer, North America Mid Market Company
Dec 18, 2022
'Review #5
I have been a procurement manager for some time and I must say that YouScan is an excellent choice for any business interested in gaining insights and analytics from social media. The software is very easy to use and provides excellent insights that our team can use to make decisions. On top of that, the customer service team is always available and ready to assist with any issue that may arise. We have been able to use the software without any problems and that is why we highly recommend it. I rate YouScan 4.9 out of 5 for their great ease of use and exceptional customer service.'
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Buyer, Asia Pacific Company
Dec 18, 2022
'Review 3:
YouScan’s Social Media Analytics Software offerings have exceeded my expectations in every way. From the intuitive user interface to the AI-driven analytics and automated functions, it’s clear to see how YouScan have managed to stay ahead of the competition.
It’s great how they’ve managed to break away from the rest of the pack with the addition of sentiment analysis capabilities. By analyzing public conversation on content and initiatives, users can start to create an actionable plan on how to appropriately interact in the crowded Social Media space.
On top of this, there’s also a powerful reporting and insights dashboard that simplifies data sharing. All in all, it’s an excellent option for businesses of all sizes and budgets.
I’d highly recommend YouScan’s Social Media Analytics Software offering to anyone looking for best-in-class Social Media analytics solutions. I rate it 9/10 for innovation, use of next-generation technology and value for money.'
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Buyer, UK Company
Dec 16, 2022
'Review by Director of a Multinational Company on YouScan Social Media Analytics Software#1
I have been using YouScan’s Social Media Analytics Software in my organization for over 6 months and have been extremely satisfied with the product. The software has helped us keep an eye on our online reputation, offers powerful metrics that turn data into meaningful information and allows us to increase our social media presence.
The cost of ownership was reasonable, with no long term commitments or extra maintenance costs required. In addition, the interface is easy to use and has good design. It guides you through the process of using the software and provides all the features a business could need to keep track of its social media presence. I particularly like the “listening†function, which allows us to monitor mentions, stories, conversations and more.
The innovation and use of next generation technology has been outstanding. There are numerous advanced data analysis tools included and they present valuable insights. We have been able to use the information generated to increase our campaign effectiveness and engage with our customers in a more meaningful way.
Overall, we are very pleased with YouScan’s Social Media Analytics Software. I would rate it 4.5/5 for cost of ownership, innovation and use of next generation technology.'
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Buyer, North America SME Company
Dec 15, 2022
'The interoperability and integration capabilities of YouScan’s software was smooth and I had no issues linking my endpoints with the platform. It wasn’t without its hiccups however. Specifically, I had troubles accurately tracking my audience engagement with the marketing campaign because of a few kinks in the tracking format. I had to manually work around this issue and that resulted in a huge waste of time.'
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