Halp Service Desk Software

What is Halp Service Desk Software?

Halp is a modern service desk software designed to help teams of all sizes manage customer inquiries. Halp provides ticketing, workflows, and reporting to help teams efficiently and effectively manage customer tickets. With Halp, users can quickly get visibility into customer issues and improve customer experience. Halp Automations enable teams to quickly move tickets to the right team member or action set to easily take action and speed up ticket resolution. They can also integrate with other applications to keep customer data up-to-date and close issues within minutes. Additionally, Halp provides reporting and analytics to monitor team performance and SLAs, as well as exportable data and graphs to get the most out of their help desk. Together, these features provide teams with the tools they need to improve customer experience and deliver better outcomes.

Halp Service Desk Software Features

  • Automate Ticket Routing
  • Ticket Prioritization
  • Ticket Notifications
  • Knowledge Base
  • Knowledge Base/Ticket Integration
  • Dashboards
  • Time Tracking
  • Surveys
  • Mobile
  • Self Service
  • Active Directory
  • Multi-Channel Access

Halp Service Desk Software Pricing

Standard
$15.00
  • Unlimited custom tickets, fields, and forms
  • Unlimited requesters and Slack channels
  • Unlimited queues
  • Use standalone or connect with Jira Cloud or Zendesk
  • Create automated workflows
  • Manage email-based tickets
  • Actionable reporting on team performance
  • Search and organize tickets
Premium
$30.00
  • All Standard plan features
  • White label Slackbot
  • Custom messaging
  • Custom email messaging
  • Custom outbound email domain
  • Multiple inbound email addresses
  • Service Level Agreements (SLAs)

Halp Service Desk Software Reviews

Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Jun 11, 2023

'Review 2 Having used Halp's Service Desk Software for a few months now, I thought it would be useful to share my experience using it. First, in terms of value for money, I believe Halp delivers. Their pricing is competitive and the product offers more features than other tools in this segment. This is especially noticeable in the automation. Its trigger functions make it easy to streamline customer service processes quickly. In terms of usability, Halp could do better. Unfortunately, it took us a few days to learn how to use the system to its full potential, which is quite a hassle when you are dealing with customer service. The interface isn't overly user-friendly either. Overall, I would rate Halp's Service Desk Software 6/10. It's a decent product but the usability could be improved.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Jun 10, 2023

'Review 2: The Halp Service Desk Software is an invaluable tool for any service management team. The user experience is incredibly intuitive and pleasant, with a clean and modern design. Our team has quickly adopted the platform, and it was made even easier for employees with the built-in onboarding process. Aside from being easy to use, Halp also offers features like ticket reporting, an HR help desk, and an asset management system. The integration with our existing systems was seamless, telling us it was a good decision to go with Halp’s system. Even more impressive is the price point - considering its comprehensive features, it was a great bargain. Overall, I would rate the Halp Service Desk Software highly: 9/10.'

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Halp Service Desk Software Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Jun 08, 2023

'Halp Service Desk Software - Review 4 As a procurement manager, I recently acquired Halp’s Service Desk Software, and I can confidently say that the decision was a good one. The software provides an efficient platform to manage help desk requests and is easy to use. It goes without saying that the customer service provided by Halp is excellent. Their team was available at all times to answer my questions, either before or during the set-up process. I also appreciate their sense of urgency when it came to providing technical support. The onboarding process was straightforward, making it easy to import my existing data and information. I also found it helpful that Halp offers helpful tools and resources, such as comprehensive tutorials and videos. The user experience offered by this software is top-notch. It utilizes AI-backed solutions and automation, giving our team an efficient tool to manage help desk requests and tasks quickly. In conclusion, I am more than satisfied with Halp Service Desk Software. The software meets our needs and provides a great platform for help desk coordination. I would highly recommend Halp’s services and give them a rating of 4.9 out of 5 stars.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Jun 06, 2023

'4. We recently switched to Halp’s Service Desk Software offerings and we’re very pleased so far. The product vision and features are truly impressive and its interoperability has allowed us to automate various departments. This has led to improved customer engagement, reduced IT processes, a much better customer experience and cost savings. The dashboard is easy to use and includes an advanced search feature. Halp also integrates seamlessly with our reporting and analytics tools which is great for measuring customer sentiment and capturing data for further analysis. We also appreciate Halp’s proactive approach to security which helps to monitor and audit users while also providing various encryption techniques. Finally, the customer service has been excellent. Whenever we had any questions or issues, they have always been eager to help. All in all, I’m really satisfied with Halp and the product vision, features and interoperability it offers. The cost savings alone have made it worth it. Overall Rating: 4.75 out 5.'

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Halp Service Desk Software Review by Buyer, Europe Company
Buyer, Europe Company
5
Jun 02, 2023

'5 Halp’s Service Desk Software has been an asset to our organization. We have been able to utilize it to route customer requests to the right departments, as well as automate certain processes. I adore the platform’s futuristic use cases, allowing us to configure it for specific tasks and automate certain requests. We have experienced great results, with customers receiving solutions almost immediately. The customer service has been great. The technical team has been extremely helpful and we were provided with great support. I highly recommend Halp’s Service Desk Software to any business looking to streamline their customer service. It is an effective, user-friendly and customizable platform that can help to cut costs, improve customer satisfaction and increase productivity.Rating: 4.9/5'

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Halp Service Desk Software Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
May 31, 2023

'Review 2 (Rating - 5 stars) I have been very pleased with Halp Service Desk Software since we began using it. The customer service team has been incredibly helpful and accommodating throughout our onboarding process, showing us step-by-step how to use the product and addressing any issues that arose promptly. The platform itself is very intuitive and easy to use. As the Customer Success Woman Leader, I feel confident that our team will be able to quickly learn and master the product, allowing us to focus on helping our customers faster and more efficiently. The cost of ownership for this product is also quite reasonable and offers great value for our organization. Halp offers a wide range of features and integrations to make customer service more efficient and effective, all for an affordable price. Overall, I would highly recommend Halp Service Desk Software to all customer service teams. Our experience has been fantastic, and I anticipate it getting even better as we continue to use the product.'

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Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
May 29, 2023

'Halp Service Desk Software - Review 3 I recently procured Halp Service Desk Software for my team, and I am more than happy with my purchase. The software provides a great platform for help desk coordination and enables efficient management of requests. The customer service provided by Halp is noteworthy. They were available to answer any questions I had prior to my purchase and also during the onboarding process. Furthermore, they got back to me in a timely manner and were more than willing to help me set up the software. Setting up the help desk with Halp’s software was simple and intuitive. Everything is laid out well, making it easy to import our existing data and information. I also appreciate the helpful resources Halp provides, such as online tutorials, videos and documents. The user experience offered here is unparalleled. The software utilizes machine learning and AI to help us sort and prioritize help desk requests. In addition, there is automation built in to help make document processing easier and faster. Overall, I am very pleased with the Halp Service Desk Software and its features. The software has met my team’s needs and is easy to use. I give them a rating of 4.75 out of 5 stars.'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
May 28, 2023

'Halp recently released its innovative Service Desk Software, and it certainly lives up to the hype! Setting up the software was very straightforward, allowing me to process customer inquiries quickly with their proprietary ticketing system. The user experience was also a pleasant surprise – despite the technical complexities behind the software, the interface is very modern, intuitive, and customizable. Furthermore, I was able to design automated workflows easily to ensure customer inquiries were attended to promptly and accurately. Finally, the integration of AI technologies, such as voice automation, was simply remarkable. This allowed customers to easily record and upload their inquiries, giving the software the ability to accurately interpret what was said and respond with the appropriate action. All in all, Halp's Service Desk Software has all the features and capabilities that one could need in a customer service solution, so I highly recommend it for businesses looking for a dependable solution for customer inquiries. Rating: 9.5/10'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
May 23, 2023

'Halp's Service Desk Software is a fantastic option for businesses seeking to take their customer service to the next level. Setting up the software was surprisingly easy, and I was able to quickly create new customer profiles and handle customer tickets with ease. The user experience is clean and modern, so navigating the system was quickly like a breeze. Additionally, I found that customer service inquiries were always handled in due time and with accurate responses, thanks to their proprietary customer experience ticketing system. Finally, I was very pleased with the implementation of AI technologies, such as voice automation. Customers can now easily record and upload their customer requests, and the software is then able to accurately interpret and respond with the appropriate action. Halp's Service Desk Software is the clear choice for businesses who require a high-performing and customizable customer experience solution Rating: 8/10'

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Halp Service Desk Software Review by Buyer, SME Company
Buyer, SME Company
5
May 20, 2023

'Halp’s Service Desk Software Offering Review - #2 We looked into various help desk software offerings to find the best one for us, and Halp seems to have come close to the top of the list. Here’s why. The cost of ownership is pretty good, especially when you consider how feature rich the product is. Halp offers a robust set of features at a competitive price. The included customer and tech support services are especially noteworthy since they make sure that any bumps in the road can be resolved quickly. The ease of use was the other highlight. As a head of R&D, I find the user-interfaces of other help desk projects confusing at times. Halp, on the other hand, made it easy to use and understand due to the simple and efficient design. Plus, the customizability of this particular product is a good advantage to have. All things considered, Halp’s Service Desk Software offering is an excellent option for a company or organization looking to simplify their process and keep their costs in check. It gets a 4 out of 5 from here.'

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Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
May 18, 2023

'Halp's Service Desk Software has been a godsend for our company. It has enabled us to centralise all our IT requests in one convenient place and automate our helpdesk processes. Not only has this saved us time and energy, but has accelerated our resolution times significantly. We are discounting on value for money and their customer service is up to standard. The integrated knowledge base and portal provided by Halp's platform has enabled us to resolve customer inquiries quickly and efficiently, another tick in their favour. All of this at an affordable price point makes Halp an excellent choice. I would highly recommend Halp's Service Desk Software offerings and rate them 9/10.'

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Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
May 17, 2023

'Alerts and insight Halp’s Service Desk Software has saved us tons of time and energy with their automated alerts and insights. This is especially useful for identifying trends and tracking stats accurately. The report saving feature is also extremely helpful when it comes to generating reports and data-driven insights to inform our teams of key performance metrics instantly. We couldn’t be happier with their alert and insights capabilities. Rating: 4.5/5'

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Halp Service Desk Software Review by Buyer, SME Company
Buyer, SME Company
5
May 16, 2023

'Review 2 Rating: 5/5 I am the head of a large international conglomerate, and we were looking to streamline customer service operations across multiple regions. We stumbled upon Halp's Service Desk Software and immediately decided to give it a try. Halp has done a great job at coming up with a modern service desk solution. I especially appreciate their focus on AI-powered automation tools. I love the feature which allow us to detect trend in customer queries, and provides us automated solutions to our common requests. We achieve a far higher efficiency with their product than a human effort would have offered alone. The ability to manage workloads, tickets, and requests across multiple channels has also been a major boon for our customer service operations. Their features are also quite impressive. Their easy-to-use search feature allows customer requests and inquiries to be solved quickly and efficiently. The feature is able to offer contextualized resolutions to many customer queries, and this really drives our customer service operations to new heights and speeds. The customer service we receive from Halp is also quite good. Their customer service personnel are knowledgeable, friendly, and dedicated to helping us with the solution. They have been a great help in configuring, adopting, and deploying Halp. Overall, I would highly recommend Halp's Service Desk Software to all customer service organizations. They have developed a feature-rich product with impressive customer service, and this has really helped us streamline our customer service operations.'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
May 15, 2023

'Review 3: Halp’s Service Desk Software is a great tool for managing and monitoring customer service issues. It has an easy-to-use interface and a wide range of features that make it a powerful and reliable solution. The asset management system has been especially helpful, allowing us to track our hardware quickly and easily. I also appreciate the flexible ticketing system, which allows us to assign tickets to specific people and teams. Additionally, the reporting features help us to stay on top of our customer service requests. The software is well-priced given the benefits it offers, and I would recommend it to any organization looking to streamline their ticketing system. Rating: 8/10.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
May 12, 2023

'Halp’s Service Desk Software Offering Review - #4 As a head of R&D here at a midsize tech company, I have been impressed with Halp’s Service Desk Software offering. Here’s why. For one, its cost of ownership was quite reasonable. Comparable options often don’t include necessary services or support needed for a successful launch and management of the project. This one includes those necessary components. The ease of use was also noteworthy in my opinion. With its simple and user-friendly design, we found it a lot easier to transition from our old help desk project. Plus, the customizable features were a plus. All in all, Halp’s Service Desk Software is a good product. We’ve seen definite improvements in customer service, and I’d highly recommend it. I’d rate it a 4 out of 5.'

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Halp Service Desk Software Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Apr 26, 2023

'4. My company recently took a look at Halp Service Desk software and we have been quite impressed with both their product vision and their product features. The built in UI is intuitive and easy to use, and, from our experience, all the advertised features have worked as expected, from the quick routing process to the automation feature. The cost of ownership with Halp Service Desk software is on the high side, but taking into account the quality of service and the features they provide, we felt that it was worth it. Having spent some time with Halp Service Desk, I can confidently say that I’m satisfied with my experience. The product vision that Halp has created, along with their customer service and product features, make for a great fit for our engineering team. If you are looking for a service desk software, I would definitely recommend you check out Halp Service Desk. 8/10'

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Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Apr 25, 2023

'Halp's Service Desk Software is a great tool for service requests and tickets, and we have been extremely pleased with its value. The user-friendly interface and wide range of features has been a great asset to our organization, and the low cost of ownership makes the software even more attractive. With the interoperability tools and integration capabilities, there is a lot of potential for customization and scalability. The customer service team has also been prompt and helpful with any issues that have come up. I would rate the overall value of Halp's Service Desk Software a 9/10.'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Apr 23, 2023

'5)My experience with Halp’s Service Desk Software has been a rather positive one till now. We have been able to deploy the software successfully in our organization and our staff has found it easy to use and learn. The interoperability and integration with our existing systems and other platforms has been smooth. We haven’t faced any major difficulties while configuring the software and it has merged with our existing systems quite nicely. The cost of ownership is also quite reasonable and enables us to maintain, upgrade and support the software without worrying too much about finance. I rate it 9/10 for interoperability & integration and cost of ownership.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Apr 19, 2023

'Halp's Service Desk Software Review #1 (Rating: 3/5) Overall, I am somewhat disappointed with Halp’s Service Desk Software. While it promised to provide great Product vision and Product features, I found some areas were lacking in quality and functionality. In terms of its vision, I was excited by its promise to revolutionize the customer service industry, making unified helpdesk software more accessible. Unfortunately however, this vision wasn’t aligning with my customer service needs. The product features also left much to be desired. There were limited integrations and lack of customer data integration. The interface was confusing and lacked clear documentation. I didn’t feel confident that it could create a unified customer support experience - as promised. As for interoperability and integration, I am also disappointed. Interoperability between the customer service software and other systems was extremely limited and integration was complicated and time consuming. I felt like the product was not worthy compared to its competitors in this regard. In conclusion, while Halp’s Service Desk Software promised a lot it unfortunately did not meet my customer service needs.'

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Halp Service Desk Software Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Apr 18, 2023

'Halp's Service Desk Software offerings are a reliable and effective tool that our organisation has been using for over two years. We opted for the automated processes, which have enabled us to easily manage all our IT requests in one place. This, in turn, reduced our administrative strain significantly. The knowledge base provided by Halp has enabled speedy resolution of customer requests, supplemented by the user-friendly portal that we found to be straightforward to navigate. Additionally, their customer service experience was also satisfactory and their prices make it great value for money. Overall, I would rate Halp's Service Desk Software a 7/10.'

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Halp Service Desk Software Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Apr 17, 2023

'Halp's Service Desk Software Review - Customer Example 2 We recently filed another ticket to adjust the software UI as one of our teams complained about the lag in performance. The customer service team suggested that we upgrade our system to place the additional load of the software on our server. We were not ready for such upgrades and it was only after multiple follow-ups and escalation support that a bunch of settings could be adjusted to achieve the desired results. Review rating : 2/10'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Apr 16, 2023

'Halp Service Desk Software Review #4 Overall, I’d give Halp’s Service Desk Software a 4 out of 5 stars. As someone who has evaluated and tested various customer service software solutions, I can speak to this product’s effectiveness in managing customer inquiries. Its dashboard is user-friendly, and the built-in features like ticket tracking and customer history really simplify my workflow. There isn’t a lot of online documentation to help get acquainted with the system, but Halp’s support team is always available to help. Once you get the hang of it, it’s easy and comfortable to use. Additionally, the cost of ownership can be quite reasonable compared to the competition.'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Apr 13, 2023

'Halp's Service Desk Software offerings have been a great addition to our tool suite at our multinational company. We have been using the platform for just over two years now and have not been disappointed. With its highly automated processes, Halp allows us to manage all our IT requests in one easily accessible place, reducing our administrative load significantly. The knowledge base provided by Halp's platform has been a tremendous benefit to our customers, with quick resolution times and an integrated portal that has been easy to use and navigate. Their customer service experience has also been excellent and they offer competitive prices, providing great value for money. We would absolutely recommend Halp and rate them 9/10.'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Apr 12, 2023

'Review 4 Halp's Service Desk Software is an excellent product for customer service teams. Automation is one of its strongest points and helps reduce human errors. It also offers a lot of customizability that can help make the most out of Halp. In terms of value for money, Halp is a good choice. It's not the cheapest option on the market, but it definitely offers good value for money. At the same time, I have to say that the usability could be improved. We had to take a few days to learn how to use the system, and the interface is not overly intuitive. Overall, Halp's Service Desk Software gets 7/10. It's a great product but it needs the usability improved.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Apr 10, 2023

'Halp's Service Desk Software offerings are a great addition to our tool suite when considering how to manage our company heft and scale effectively with our rapid growth. After two years, it's still going strong, and the customer service experience has been top notch.From leaving all our IT requests in one place, to automating our helpdesk processes, Halp's platform has enabled us to streamline our administrative tasks. The integrated knowledge base and portal for our customers have been particularly effective for us at reducing ticket resolution times. This has all been executed on the basis of excellent value for money - the platform comes at an affordable price and has a great track record for customer service. I would rate Halp's Service Desk Software offerings 8/10.'

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Halp Service Desk Software Review by Buyer, SME Company
Buyer, SME Company
5
Apr 10, 2023

'Use of modern design We love Halp's Service Desk Software's modern design. The landing page and the dashboard are both easy to use and understand. It is designed for the non-technical user and makes it easier for our teams to inquire customers of their needs and help them in a prompt manner. Also, the auto-refresh feature makes sure the data is up-to-date and allows us to quickly view important information. Rating: 5/5'

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Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Apr 08, 2023

'Halp's Service Desk Software Review - Customer Exampe 1 To give a concrete example, we recently needed to export large reports and integrate with a third-party application we use to perform statistical analysis. Despite multiple attempts, the customer service team was not able to effectively help. After hours of to-ing and fro-ing, we eventually had to bring in the third-party consultant, who was able to identify our requirements & resolve the issue quickly. Review rating : 1/10'

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Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Apr 07, 2023

'3 As head of R&D I’ve been using Halp’s service desk software for a few months now and it has been quite useful. The platform is user-friendly and customizable, allowing us to tailor the ticketing system to our needs. The interdepartmental communication options are great for staying on top of customer requests. But the feature I love most is its futuristic use cases. Halp’s platform is adaptable and can be used for various automation tasks. We were able to put in place certain steps to ensure our customers get solutions quicker and more efficiently. I’m also pleased with the customer service. They are very knowledgeable, patient and willing to help. Halp’s service desk software has been an invaluable tool in the operation of our customer service and I highly recommend it to any business looking for a similarly user-friendly and tailored platform. Rating 4.7/5'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Apr 05, 2023

'Halp's Service Desk Software is well-documented, with an extensive knowledge base of articles and detailed tutorials that users can refer to in order to get the most out of the system. The documentation is also backed up by Halp's customer service team, who are willing and able to help users who are having difficulties. All in all, the documentation is clear, concise and provides a wealth of information and insight. I rate Halp's Service Desk Software documentation an 8/10. Overall Value:'

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Halp Service Desk Software Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Apr 04, 2023

'Review 5 Rating: 2/5 I am the head of a large conglomerate, and I was shopping around for a reliable and efficient service desk solution to automate our customer service workflows. We came across Halp's Software and thought it was worth a try. Halp's service desk solution certainly has potential. Their AI-powered automation features are quite impressive, and I'm glad that they are creating a solution which offers real-time visibility and control over our customer service operations. When it comes to features, however, I find the product to be a bit lacking. While the product's AI-powered features are decent, I find the features which are supposed to help with the management of workloads, tickets, and requests in multiple channels to be a bit slow and clunky, which can be an issue for us. The interactive guided resolution document search feature also needs some work, and I hope that they improve this feature in the next iteration. Our experience with Halp's customer service has been average. The customer service team is polite and knowledgeable, but they can't quite match the customer service experience we get from other service desk solutions. Overall, while I'm quite impressed with Halp's vision, their product needs some work. Their features are decent, but customer service needs a boost. I hope they improve the product in the future.'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Mar 29, 2023

'Review 5: The Halp Service Desk Software is a great tool for companies seeking a streamlined customer service experience. I’ve found the customer support to be excellent, and it’s easy to set up and manage tickets quickly. Additionally, the reporting features enable our team to easily keep track of service requests and their status. While this software is cost-effective in terms of both time and money, there can be a learning curve for using some of the features. The customer dashboard could also be improved, but that is a small issue given the overall value of the software. All things considered, I would highly recommend Halp’s Service Desk Software to any business. Rating: 7.5/10.'

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Halp Service Desk Software Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Mar 27, 2023

'2. We have been using Halp’s Service Desk Software offerings for a couple of months now and have been really impressed by the product vision, features, and interoperability it offers. As an R&D team, Halp makes it easy for us to automate our processes, monitor customers and capture data for further analysis which is highly beneficial. The dashboard is easy to use, with powerful search capabilities making it simple for us to locate information quickly and efficiently. Additionally, the integration with our reporting and analytics tools is seamless and provides us with detailed insight into our customer sentiment. Security is also a key strength of Halp. Not only does it make it easy to monitor, audit and control user access, but it also provides granular encryption techniques to help protect data. Finally, the customer service team at Halp is always there to lend a helping hand. Whenever we’ve had a question or issue, they’ve been quick to respond and assist us. Overall, we’re really pleased with Halp and the product vision, features, and interoperability it offers. The cost savings alone have made the implementation worth it. Overall Rating: 5 out of 5.'

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Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Mar 24, 2023

'Halp's Service Desk Software is an innovative platform for streamlining service requests and support tickets. Our company has used Halp for the past year and I'm impressed with its features for integrating service desk applications into our existing system. The Halp platform offers easy to use tools for integrating processes and systems from other applications into the Halp dashboard, allowing us to cross reference data from other sources to keep track of user requests and tickets. It is also able to break down complex systems and processes into comprehensible visuals that are easy to understand. Overall, I rate the Integration and Interoperability capabilities of Halp's Service Desk Software as a 9/10. Cost of Ownership:'

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Halp Service Desk Software Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Mar 23, 2023

'2. Having been in customer service for many years, I was quite excited when Halp Service Desk Software was released. The product vision aligned with my expectations, and I instantly knew that this was something that I wanted to take a look at. The features offered with the software are quite impressive, allowing us to route tickets quickly and accurately while also providing us with a knowledge base integration so that we know exactly how to handle the request. I particularly appreciate the system for automating service requests and assigning tickets quickly. At first, I found the cost of ownership a bit daunting. But, after taking some time to research the competition and really think about our options, we decided that Halp Service Desk was the best fit for us. All in all, I am extremely pleased with my experience with Halp Service Desk Software. The team have done a great job creating a product that works well and is easy to use. I would definitely recommend getting in touch with them if you are looking to improve your engineering team’s customer service processes. 8/10'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Mar 22, 2023

'1)In regards to Halp’s Service Desk Software, my team has found interoperability and integration as well as the cost of ownership to be favorable. Our main requirement for any product we use is for it to be highly interoperable and easily integratable with our existing development platform. Halp’s Service Desk Software has proved to be satisfactory in this regard, allowing us to easily combine different investments we’ve made in various platforms. The cost of ownership was also surprisingly acceptable; given we have tight budgetary constraints, Halp’s pricing plans have made it possible for us to use this software without making too many compromises. It has been extremely useful in completing our projects on time and managing different tasks with ease. I’d rate approximately 8/10 for its interoperability and integration capabilities and for its cost of ownership.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Mar 21, 2023

'Halp’s Service Desk Software Review #5 (Rating: 4/5) I recently tried out Halp’s Service Desk Software and came away with mixed impressions. On the one hand, I was quite excited by the product vision it promised to revolutionize the customer service industry. Furthermore, I was pleasantly surprised by the product features and integration capabilities. The user interface was intuitive and the customer data integration was seamless. Additionally, there were several integrations available, allowing for more unified customer service experience. Unfortunately however, the interoperability and integration of the software was not so impressive. The process of integration and setup was time consuming and the capabilities of interoperability were limited. In conclusion, Halp’s Service Desk Software is suitable if you are looking for a user-friendly product. However, if you need a more comprehensive experience in terms of interoperability and integration, I would look elsewhere.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Mar 20, 2023

'Halp's Service Desk Software is an outstanding offering for any organization looking to improve their service desk operations. The software offers a range of features and functions, such as enterprise-level automation, reporting and analytics capabilities, to streamline workflows and make the entire service desk experience more efficient. Additionally, the product integrates with other major platforms, making interoperability and integration much easier. The user interface is easy to use and intuitive, allowing anyone to take advantage of the product quickly. In the aspect of Overall Innovation and use of next generation technology, Halp's Service Desk Software is a great tool for organizations that need to manage their service desk operations better. Its features make it a great choice for organizations that want to gain insights into their service desk operations and make the most out of their workflows. The user experience is also excellent, making it easy for anyone to utilize the product quickly. As for Interoperability and integration, Halp's Service Desk Software is equipped with robust integration capabilities that make it easy to interact with other products. Additionally, the product seamlessly works with existing systems to make sure everyone in your organization works together in harmony. This makes it a great choice for businesses that need a robust solution to integrate different services and data sources. In conclusion, Halp's Service Desk Software is a great product offering for businesses looking for a way to make their service desk operations more efficient. The features and functions of the software are comprehensive, and its interoperability and integration capabilities are outstanding. I would highly recommend Halp's Service Desk Software and rate it 4.8/5 stars.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Mar 17, 2023

'I recently had the chance to test out the new Service Desk Software from Halp. Firstly, I want to give my highest praises to Halp – it truly is a perfect fit for customers who need innovative and customizable software to reliably handle customer service inquiries. The set up was extremely simple, giving me the ability to create customer profiles, assign customer tickets, and track their progress. I was thoroughly impressed by the user experience, as it does a great job at providing a modern and intuitive interface despite the more complicated nuts and bolts running in the background. Typically, service desk software can get overly complicated, so Halp gets major points from me for making the user experience more user-friendly. In addition, I had zero issues with customer service inquiries. The ticketing system quickly handled customer requests in real-time for our most unpredictable spikes in customer traffic. I was able to quickly design custom workflow automation to ensure that customers would get their requests attended to as quickly as possible. Finally, I was pleasantly surprised by the way Halp embraced new advancements in AI technologies, such as voice automation. Customers were able to record their inquiries, allowing the software to accurately interpret what they said and respond with the appropriate action. In my experience, Halp’s service desk software is the ideal solution for businesses that require a reliable and efficient way to handle customer support. Rating: 9/10'

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Halp Service Desk Software Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Mar 14, 2023

'3. Recently, my company decided to try out Halp Service Desk Software and I must say, I am quite impressed with their product vision. They have created a comprehensive service desk platform that allows us to quickly route requests and get them resolved as soon as possible. One particular feature that has stood out to me is their knowledge base integration. This allows us to keep an up to date database of common requests and solutions, so that our team is always one step ahead of any issues that arise. The cost of ownership is a bit high, but after thorough research and taking into account the features and the level of service, we felt that it was worth it. Overall, I am quite content with my experience with Halp Service Desk software. They have done a great job creating a comprehensive product that caters to our team's needs. I would highly recommend giving it a try, as I am sure you will not be disappointed. 8/10'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Mar 13, 2023

'Halp's Service Desk Software is a well-made product that has been designed to help businesses streamline their service desk operations. With its advanced features, such as enterprise-level automation, reporting and analytics capabilities, businesses can more easily monitor and manage their workflows. Additionally, the product integrates with other major platforms, making it easy to interact and collaborate with others. The user interface is easy to use and intuitive to navigate. On Overall Innovation and use of next generation technology, Halp's Service Desk Software offers a great combination of features that can help organizations improve their service desk operations. The features make it possible to manage workflows and get more insights into how service desks operate. The overall user experience is pleasant and efficient. Regarding Interoperability and integration, Halp's Service Desk Software integrates with many major software platforms, making it easy to share and manage data within teams and organizations. This makes it ideal for businesses that need a good combination of control and flexibility. Additionally, the product provides a rich set of integration possibilities to ensure the product integrates with existing systems with ease. All in all, Halp's Service Desk Software is an excellent service desk solution and offers a great combination of features and usability. The reporting, analytics and integration capabilities are outstanding, as is the user interface. I rate Halp's Service Desk Software 4.75/ 5 stars.'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Mar 12, 2023

'Review 3 Halp's Service Desk Software is a great product that offers a lot of features for a very reasonable price. The focus on automation brings a lot of value to the product and makes it a great choice for customer service teams. I have to say that I am impressed with the number of customization options Halp offers. This means you can customize the system to fit your needs and get the most out of it. Unfortunately, the usability leaves a bit to be desired. The interface is not overly intuitive and the learning curve is quite steep. We had to take some time to learn how to use the system fully. All in all, Halp's Service Desk Software 8/10. It's a great product with lots of features but with some usability issues.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Mar 12, 2023

'Halp's Service Desk Software is a great offering for companies that need a more efficient way to manage their service desk operations. The software offers a number of features, such as enterprise-level automation, reporting and analytics capabilities, to help streamline workflows. Additionally, the product integrates with other major platforms, making interoperability and integration much easier. The user interface is easy to learn and navigate, allowing teams to take advantage of its capabilities quickly. Regarding Overall Innovation and use of next generation technology, Halp's Service Desk Software is a great choice for businesses that need a comprehensive product to manage their service desk operations. Its features make it easy to gain insights and improve workflows, and the user interface is intuitive, allowing anyone to use the product quickly and effectively. In terms of Interoperability and integration, Halp's Service Desk Software works very well with other major software platforms, making it easier for teams to collaborate and share data. This makes it a great choice for organizations that need a robust software that can interact with other data sources. Additionally, the product's integration capabilities make it easy to integrate with existing systems to ensure everyone in your organization works together in harmony. Overall, I'm very impressed with the product offering from Halp and the way it integrates with major software solutions. The reporting, analytics and integration capabilities make it a great choice for any business. I wouldn't hesitate to recommend this product and would rate it 4.7/5 stars.'

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Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Mar 11, 2023

'I'm writing this review to discuss the cost of ownership of Halp's service desk software. Right off the bat, I was immediately impressed by their competitive price points. Not only were there no hidden costs or upcharges, but the features and capabilities I expected were included. Additionally, Halp’s pricing model is incredibly intuitive and easy-to-understand – no complicated math needed. That being said, Halp's cost of ownership is far from prohibitive. In fact, it's extremely cost-effective and provides a satisfying return on investment. For example, I've been able to automate the process of creating service tickets, onboard and offboard users, and even receive real-time updates via the dashboards. All at just a fraction of what I'd expect. I'd rate the cost of ownership at an 8 out of 10. It's competitive and offers a great ROI. Overall Innovation and use of Next Generation Technology:'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Mar 06, 2023

'Halp Service Desk Software Review #1 I’ve used Halp’s Service Desk Software offering to manage my customer support inquiries since last year, and overall I’d give it 3 stars out of 5. For one thing, I’ve found it quite difficult to use, with some of the formatting options not completely intuitive. I haven’t found any helpful training or FAQs online to help me get up and running quickly either, which has caused me a lot of frustration and delays in my workflow. On the plus side, the cost of ownership for using it has been relatively low and it does a great job of tracking customer support inquiries in a central location, so I know I’m always keeping up with all the customer requests.'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Mar 06, 2023

'Halp recently released their Service Desk Software, and I recently had the chance to give it a test run. My overall experience with Halp was as excellent as expected. Firstly, the customer service system was implemented very easily, and I was able to quickly set up customer profiles and handle customer tickets in one intuitive dashboard. All the while, navigating the system was an absolute breeze, as the user experience is modern and very intuitive. Moreover, the customer service inquiries I received were always processed quickly and accurately. The automated workflows I designed helped ensure customer inquiries were dealt with in a timely manner. And I was thrilled to learn that the system had integrated AI technologies, such as voice automation, so customers can record their requests for faster and more accurate responses. Conclusively, Halp's Service Desk Software is the perfect choice for businesses that require a dependable solution to maximize customer satisfaction. Rating: 9/10'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Mar 06, 2023

'Review 4: The Halp Service Desk Software is a great tool for managing customer interactions and problems. I’ve been particularly impressed with how quickly and easily it integrates with existing systems. It also includes features like ticket reporting, asset management, and HR help desk, making it a comprehensive solution. Overall, it’s been a great buying decision that has saved us time and money. My only complaint is that the user interface can be a bit slow at times, although this has not been frequent enough to be a major issue. That aside, I would recommend Halp’s platform to businesses seeking a cost-effective and reliable ticketing system. Rating: 8.5/10.'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Mar 05, 2023

'Review 4 (Rating - 5 stars) I’ve had a fantastic experience with Halp Service Desk Software at our organization. As the Customer Success Woman Leader, I was quite impressed with the product from the get-go, as it was very intuitive and user-friendly, making onboarding our team a breeze. The customer service team at Halp was also especially helpful and accommodating. They went the extra mile to answer all our questions and take us step-by-step through the product to ensure we properly understood how to use it. Additionally, I have to say that the cost of ownership has been an excellent value. Halp provides a wide range of features and integrations that make customer service much more efficient and effective. Plus, they offer this at an affordable price, which makes it even better. Overall, I would highly recommend Halp Service Desk Software. Our experience has been very positive and it’s been a great value for our budget.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Mar 01, 2023

'Review 3 (Rating - 4 stars) As the Customer Success Woman Leader here at my organization, I've been extremely pleased with Halp Service Desk Software. The platform has made managing our team's customer service needs both easy and efficient. Onboarding our team to the product was simple and straightforward thanks to the intuitive platform and helpful customer service team. Whenever we had any questions, they were there to help us out, demonstrating a level of customer service that is truly top-notch. The cost of ownership for Halp has also been a great value for our organization. They offer a wide range of features and integrations at an affordable price, which has enabled us to maximize our customer service capabilities. Overall, I'm very satisfied with Halp Service Desk Software and would recommend it to any customer service team looking for an effective and efficient platform to manage their customer service needs.'

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Halp Service Desk Software Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Feb 27, 2023

'Halp's Service Desk Software offers a tremendous amount of value for the cost. Even with its extensive feature set and the ability to integrate with a wide range of third-party applications, the cost of ownership is unsurpassed in the industry. We have been extremely pleased at how affordable the product is and how many capabilities we are able to access without having to break the budget. Furthermore, the customer support we have received from Halp has been prompt and helpful. All in all, I would rate the Cost of Ownership of Halp's Service Desk Software a 9.5/10. Usability:'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Feb 26, 2023

'At our multinational company, we have been using Halp's Service Desk Software offerings for the past two years and we have been delighted with the results. The automated processes have been particularly useful in helping us manage all our IT requests in one place, reducing our administrative load significantly. The knowledge base provided by Halp's platform has allowed us to quickly resolve tickets, and the user-friendly portal has been a breeze to navigate. Customer service has also been of a respectable standard, while the pricing has been very reasonable, offering excellent value for money. We could not recommend Halp's Service Desk Software offerings more strongly, and rate them 8/10.'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Feb 23, 2023

'5. My team recently took a look at Halp Service Desk software and we are quite pleased with their product vision. The UI is intuitive and the features, such as their automation system and knowledge base integration, are top notch. When it came to the cost of ownership, we were a bit wary of the high cost. However, after giving it some thought, we realized that Halp Service Desk offers a comprehensive package at a reasonable price. Overall, I am very pleased with my experience Halp Service Desk software. It is a great tool that helps us with streamlining our customer service process and making sure that every request gets routed and handled in a timely manner. I would definitely recommend giving it a try if you are looking for a service desk software. 9/10'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Feb 22, 2023

'3. I recently switched over to Halp’s Service Desk Software offerings and I have to say, I am thoroughly impressed. The product vision, features, and interoperability have been exceptional. In just three weeks, Halp has allowed us to automate various departments, resulting in improved customer engagement, reduced IT processes, as well as cost savings. The Help Desk provides a very user-friendly interface and an advanced search feature, making it very easy to locate the information we need quickly. Also, the integration and interoperability between the Help Desk and our reporting and analytics tools is super seamless, allowing us to capture data for further analysis. Security is also an important feature for us, and Halp offers plenty of features like user monitoring, auditing and various encryption techniques. Finally, the customer service provided by Halp is remarkable. Whenever we have any issues, they are usually there to keep us up and running. In sum, I am really pleased with Halp and the product vision, features, and interoperability it offers. The cost savings and seamless customer service has been very valuable. Overall Rating: 5 out of 5.'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Feb 19, 2023

'I was intrigued by Halp's promise of bringing together all the latest innovations within the service desk software ecosystem. And I must say that they certainly delivered. For example, they've integrated with key industry partners, like Slack and G Suite, to make it easier for customers to submit service tickets and manage their accounts. Additionally, they included advanced AI technology to automate certain processes, like the categorization of tickets. Moreover, the system was designed with the end user in mind, allowing for easy navigation and intuitive customization. Plus, I was pleased to find the UX/UI easy on the eyes and relatively bug-free. I'd give Halp's overall innovation and use of next generation technology a 9 out of 10. It's cutting edge, dynamic, and provides a great user experience.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Feb 18, 2023

'3)Halp’s Service Desk Software has been remarkably useful in my organization’s working and has enabled staff to work more productively. Interoperability and integration with our current systems were a cause of concern for us, however, the software works seemlessly with existing systems making it easy for our team to quickly access what they need to use. The cost of the software is also quite adequate and does not require us to make any major investments prior to its deployment. We appreciate the flexibility and convenience offered by Halp’s Service Desk Software and we plan to continue to use it for the foreseeable future. All in all, I’d say 8/10 for its pricing plans, integrity and conformity with our current systems and also for how much it has enabled our team to work more productively.'

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Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Feb 17, 2023

'Halp Service Desk Software Review #5 I’ve been using Halp’s Service Desk Software for customer inquiries for over 6 months now and I’d give it a 3.5 out of 5 stars. The learning curve felt a little steep when I first used it as there wasn’t much documentation online to help me get up and running with it. Also, the cost of ownership seems to be a bit higher compared to other software solutions. Still, the customer support team behind it is competent and understanding, always willing to answer my questions. Furthermore, the dashboard setup of Halp’s Service Desk Software makes managing customer inquiries easy and the tracking features help me stay on top of things.'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Feb 16, 2023

'Halp’s Service Desk Software Offering Review - #5 As the head of R&D at business, I recently gave Halp’s Service Desk Software offering a try. Here’s my conclusion. The cost of ownership of this product is pretty good taking into consideration the number of features it has. Amazingly, the price is on par with various other options in the market, though the added support options make it one of the best ones out there. The ease of use was another great feature. Many competing products have complicated user-interfaces, but this one was surprisingly simple and efficient. Plus, the customization options make it even better. All in all, I’m really satisfied with Halp’s Service Desk Software. We’ve been able to reduce costs while improving our customer service, and it’s really worth it. I’d rate it 4.5 out of 5.'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Feb 16, 2023

'Integration with existing systems Halp's Service Desk Software integrates easily with our existing systems, making the implementation process much smoother. The engineering team was thrilled to have Halp’s advanced features such as analytics and data-driven insights to better diagnose and solve problems among our customers. Not to mention, the AI-powered auto resolution feature has been incredibly helpful in closing out tickets quickly and with confidence. Rating: 4/5'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Feb 14, 2023

'1 I recently deployed Halp's Service Desk Software and I’ve been truly impressed. My team utilizes it to handle customer issues quickly and with efficiency. The software is incredibly user-friendly, yet powerful enough to automate certain tasks. Its an intuitive platform with great interdepartmental communication features, allowing us to manage customer requests quickly and collaborate with other departments.We were able to completely customize our ticketing system so that customer requests are categorized and routed quickly to the right department. As an R&D head, the most impressive feature about Halp's Service Desk Software for me has been its ability to configure systems for futuristic use cases. The platform is flexible and can be used for multiple automation tasks, allowing us to have more productive conversations with customers. The customer service is second to none. We have experienced great support from the technical team and have been pleased with their response times. I highly recommend Halp's Service Desk Software to businesses seeking a solution to streamline their customer service operations. Rating: 4.5/5'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Feb 13, 2023

'Review 1: Halp Service Desk Software is a great tool for managing a company’s ticketing system. It is user friendly, has a large range of features, and is cost effective. For the past 2 years, we have been using this system to efficiently and effectively manage tickets from our customers, and it has made the job of creating, approving, and managing tickets so much easier. The dashboard makes it easy to get an overview of everything, and it also has the ability to custom build each customer’s dashboard to their exact specifications. As the head of a global conglomerate, it helps to be able to review at a glance where work needs to go and who needs to be assigned to it. On top of that, Halp makes it easy to set up various automation, for instance for when tickets are assigned or escalated. The value for money makes it a winner, and I highly recommend it to anyone looking for a service desk system. Rating: 8/10.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Feb 09, 2023

'We recently adopted Halp's Service Desk to facilitate our IT processes and, already, I am impressed with its streamlined user interface and exceptional scalability. Halp's Service Desk is surprisingly cost-effective. It includes everything we need to get up and running with the platform - setup, training, onboarding, maintenance, and much more. When our company needs to evolve, Halp can easily scale with it. I found the software to be incredibly intuitive. After clicking around a few times, I quickly interfaced with Halp's Service Desk. The platform made use of context-specific help elements that were highly user-friendly and allowed for faster navigation. My overall rating for Halp's Service Desk is 4.7 stars out of 5 due to its cost of ownership, ease of use, and scalability. It is a fantastic IT support platform and I highly recommend it to anyone in need of such a service.'

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Halp Service Desk Software Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Feb 05, 2023

'Halp's Service Desk Software Review #2 (Rating: 4/5) When I heard about Halp’s Service Desk Software, I was excited to learn more. I like its vision of revolutionizing the customer service industry through unifying helpdesk applications. Though the product features and integration capabilities left me somewhat disappointed, I can’t deny that there are some appealing aspects. The customer service portal and customer data integration are useful features that work quite well. The customer support reps we spoke to were also helpful, knowledgeable and understanding. However, when it came to interoperability and integration, I had a few issues. I found the process of integration to be time consuming and quite complicated. There also weren’t numerous integrations available. In conclusion, Halp’s Service Desk Software is an excellent option if you are looking for a user-friendly helpdesk experience. However, if you need extensive integrations and interoperability, this might not be the best option for you.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Feb 03, 2023

'Halp Service Desk Software Review #3 I recently began using Halp’s Service Desk Software offering for my customer support inquiries, and so far my experience hasn’t been the best. For one thing, the learning curve is quite steep and there isn’t much online documentation to help understand how it works. Additionally, the cost of ownership is a little higher than other competitors. That being said, the customer support team behind Halp is responsive and is always willing to answer my questions, and the tracking of customer requests is very useful and effective. I would suggest Halp, provided that one is willing to put in extra time in learning the system and getting it set up correctly.'

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Halp Service Desk Software Review by Buyer, SME Company
Buyer, SME Company
5
Feb 02, 2023

'Review 4 Rating: 3/5 I run a large conglomerate, and I was looking for a way to streamline our customer service workflows. We heard of Halp's Service Desk Software and decided to give it a try. Halp's vision is certainly there. They have created a modern service desk solution which offers real-time visibility and control of customer service operations, and I'm quite impressed by their AI-powered automation tools which help our customer service team identify patterns and respond quickly to customer requests. When it comes to features, the product is quite feature-rich. Our customer service team likes the integrated AI capabilities and its patent-pending interactive guided resolution document search feature which offers contextual resolution suggestions for customer queries. We also find it efficient in managing workloads, tickets, and requests in multiple channels. Our experience with Halp's customer service has also been average. We haven't had any major complaints, but they certainly could work on improving the customer service experience. Overall, Halp is an average product. They have done a decent job of creating a modern service desk solution with useful features. Customer service could be better, but the product is still worth considering.'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Jan 31, 2023

'Halp's Service Desk Software is an innovative offering for businesses looking for a more efficient way to manage their service desk operations. The platform provides great features for streamlining work flows and gives IT organizations more control over their service desk. With its advanced features, such as enterprise-level automation, reporting and analytics capabilities, this software can help make organizations more productive and efficient. The product also integrates with other major platforms, making interoperability and integration much easier. The user interface is intuitive and easy to use, allowing staff to get up to speed quickly and make the most of the product. On Overall Innovation and use of next generation technology, Halp's Service Desk Software is an excellent way for businesses to gain insights into their service desk operations and to more easily manage their workflows. The user interface is intuitive and anyone can learn to use it quickly. And its integration capabilities with other major platforms make interoperability and integration a breeze. On Interoperability and integration, Halp's Service Desk Software offers a great selection of integration possibilities with other platforms. This makes it easy to utilize the software and get the most out of it. Additionally, the product seamlessly works with existing systems, ensuring everyone in your organization works together in a cohesive manner. Overall, I'm impressed with how well Halp's Service Desk Software works. The product is packed with innovative features to streamline workflows and increase productivity. And with its robust integration capabilities, interoperability and integration are seamless. The interface is user-friendly and easy to use. I would give Halp's Service Desk Software 4.5/5 stars.'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Jan 31, 2023

'I recently had the chance to give Halp's Service Desk Software a test run, and I must say it certainly lives up to its hype! Firstly, I was thrilled with the user interface – it's incredibly easy to implement and manage all customer requests in one place without the need for complicated back-end set up. The customer service options I received were exemplary, as all customer inquiries were easily accessible and could be quickly processed in a few clicks. Furthermore, I had the opportunity to design custom automated workflows to help ensure customer inquiries were responded to quickly and accurately. Moreover, the implementation of new AI technologies, such as voice automation, is seamless. This allows customers to record and upload their inquiries, which are then accurately interpreted and responded to appropriately. Overall, Halp's Service Desk Software is the ideal choice for businesses who need a reliable, efficient, and easily customisable solution to maximize customer satisfaction. Rating: 10/10'

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Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Jan 31, 2023

'Halp's Service Desk Software Review - Cost of Ownership I recently implemented Halp's Service-Desk software for our Enterprise clients and my experience with cost of ownership has been less than satisfactory. When I evaluated the vendor's offering, the estimated costs (including one-time setup costs & subscription charges) were provided to me. This included only a few simple modules which I was told was sufficient, however, over the course of few months, we encountered multiple issues and had to bring in a third-party consultant who eventually figured out that we had to purchase additional modules. Hence, halp didn't provide an informed estimation of cost of ownership at the time we evaluated the vendor, making this a much more expensive investment than we had initially planned on. Review rating : 3/10'

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Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Jan 30, 2023

'Review 5 (Rating - 4 stars) I’m the Customer Success Woman Leader here at my organization and I recently began using Halp Service Desk Software for customer service. So far, I’ve had an excellent experience with the product. It is quite intuitive and user-friendly, making onboarding our team a relatively simple process. The customer service team at Halp has also been wonderful. Whenever we’ve had a question or needed assistance understanding how to use the product, they were always there to help with clear and detailed explanations. The cost of ownership for this product is also very reasonable, and the product offers a variety of features and integrations to make customer service smoother and easier. I think it’s a great value for organizations needing an effective and efficient customer service platform. Overall, I’m extremely satisfied with Halp Service Desk Software and would highly recommend it to any customer service team. It’s definitely a great product and offers excellent value.'

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Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Jan 30, 2023

'Halp's Service Desk Software is an impressive solution for businesses that need an efficient way to manage their service desk operations. Its features, such as enterprise-level automation, reporting and analytics capabilities, are packed with power and make it easy to get the most out of your service desk. The product also integrates with other major platforms, ensuring interoperability and integration are easy. The user interface is intuitive and easy to navigate, allowing anyone to take advantage of the product quickly. Regarding Overall Innovation and use of next generation technology, Halp's Service Desk Software is a great choice for organizations that require insights into their operations. The product offers a range of features to ensure workflows are streamlined and productive. Additionally, the user interface is intuitive and straightforward, making it easy for anyone to learn and use the product quickly. For Interoperability and integration, Halp's Service Desk Software is impressive. The product works with other major software platforms for seamless integration and interoperability. Additionally, the product integrates with existing systems to ensure no data gets lost in transition. This makes it easy for businesses to always have access to the most up to date data. In conclusion, Halp's Service Desk Software is a top-notch service desk software solution. The product offers a range of innovative features to get the most out of service desk operations, and the product's integration capabilities make it easy to work with other major systems. I would rate Halp's Service Desk Software 4.9/5 stars.'

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Halp Service Desk Software Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Jan 28, 2023

'Review 1 (Rating - 4 stars) I’m the Customer Success Woman Leader here at my organization and I recently started using Halp Service Desk Software for all of our customer service needs. I can honestly say that so far I’ve been highly impressed with the product. The platform is extremely intuitive and user-friendly, making onboarding our team a smooth, stress-free process. I was worried that it would be too complicated or overwhelming to learn, but that really wasn’t the case at all. We’ve also been thrilled with Halp’s customer service team. They have gone above and beyond to help us understand how to use the product, addressing all of our questions with thoughtful detail and clear instructions. The cost of ownership with Halp has also been a great value for our organization. The platform is quite affordable, which is especially important for us as a growing business. We’ve also been able to benefit from a wide range of features and integrations to streamline our customer service process. Overall, I would definitely recommend Halp Service Desk Software. It’s an excellent tool for customer service teams, and I’ve been delighted with our experience so far.'

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Halp Service Desk Software Review by Buyer, Europe Company
Buyer, Europe Company
5
Jan 27, 2023

'Review 5 Halp's Service Desk Software offers a lot of features and good value for money. Automation is one of its standout features, making it easy to streamline customer service processes quickly and effectively. I also appreciate the customization options Halp offers. We are able to adjust the system to our specific needs and to maximize the value we get out of it. However, there is one issue with Halp, which is its usability. It took us some time to learn how to use the system and the interface is not intuitive either. In conclusion, I would rate Halp's Service Desk Software 7/10. It's a great product but with some usability issues.'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Jan 27, 2023

'Halp's Service Desk is an impressive, comprehensive solution to addressing IT needs. After we implemented Halp's Service Desk at our company, I was amazed at how user-friendly and intuitive it proved to be. The cost of owning this platform is highly competitive and reasonably affordable. Halp includes all setup and maintenance costs, as well as provides training and onboarding services. As our company evolves, Halp can easily scale with it. I found that Halp's Service Desk was well organized and made use of a straightforward user interface. After only a few clicks, I was quickly zipping around the platform with no issue. The context-specific help elements were extremely user-friendly, allowing me to quickly find what I was looking for. I rate Halp's Service Desk 4.9 out of 5 stars due to its cost of ownership, ease of use, and scalability. For anyone looking for a comprehensive IT support platform, Halp is an ideal solution.'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Jan 26, 2023

'Review 1 Rating: 4/5 I run a medium-sized conglomerate, and my team and I were looking for ways to streamline the company's customer service operations. We felt the need to have an efficient service desk solution to automate our processes. We came across Halp's Service Desk Software offerings and decided to give it a try. Halp's vision for the software is really impressive. It offers real-time visibility and control over every process our customer support team handles. They boast of AI-powered automation tools that make our customer service operations much faster and efficient bringing clarity to the often-chaotic customer service workflow. I believe that Halp understands the needs of modern service desk solutions and that they have been able to come up with a great product. When it comes to features, Halp's offering is robust and feature-rich. It helps us effectively manage workloads, tickets and requests in multiple channels, and their integrated AI capabilities are very helpful in detecting commonly occurring patterns and responding to customers quickly. I also appreciate its patent-pending interactive guided resolution document search feature which offers contextual resolution suggestions for customer queries. Our experience with Halp's customer service is also quite good. They have a dedicated team of skilled customer service personnel who have always been there to help us configure, adopt and deploy the solution. Overall, I believe that Halp is a great choice for all customer service organizations. They have created a great product with robust features and good customer service. I look forward to using Halp in the future.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Jan 24, 2023

'Supporting futuristic use cases Halp's Service Desk Software is a great tool to help us meet our current and future needs. It makes it easier to anticipate needs and have a plan of action ready. We have benefited from features like AI-powered auto-resolution that allow us to predict and automatically close out tickets. Also, because it integrates with Jira, it has made it easier to troubleshoot complex issues. The dashboards provide clear visibility into the health of our service desk and make it easy to track performance and receive alerts when problems arise. Rating: 3/5'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Jan 22, 2023

'1. I recently decided to give Halp Service Desk Software a try. I felt that it would help improve my company’s customer service process for our engineering team. While I do have to say that the product vision Halp has created is stellar, the customer support and onboarding could be better. The product features have been a major plus, from the intuitive UI, to the quick ticket routing processes, Halp really does have a lot to offer. I love the knowledge base integration and the comprehensive system for automating service requests. This has saved my team a lot of time and enabled us to focus on more important tasks. Cost of ownership with Halp Service Desk software is a bit steep. However, after comparing it with other services, and taking into account the features and level of service, I felt that it would be worth it. Overall, my experience with Halp Service Desk Software has been mixed. I do think that Halp is going in the right direction, and hope that customer support and onboarding will become better over time. That being said, I can definitely recommend Halp Service Desk to any company looking to optimize their customer service process. 7/10'

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Halp Service Desk Software Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Jan 21, 2023

'5. We have been using Halp’s Service Desk Software for a few months now and it’s been simply amazing. Not only does it offer great product vision and features but its interoperability has allowed us to automate tasks effectively and quickly. From providing a user-friendly interface to an advanced search feature, Halp is truly a pleasure to work with. It integrates seamlessly with our reporting and analytics tools, giving us deep insight into our customer sentiment. Halp also provides a lot of security tools ranging from easy user monitoring to sophisticated encryption techniques for data protection. Additionally, the customer service offered by Halp has been amazing. Whenever we need assistance, they are always there to help. Overall, I’m really impressed with Halp and the product vision, features, and interoperability it offers. The cost savings is an additional bonus. I would highly recommend this product. Overall Rating: 5 out of 5.'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Jan 20, 2023

'Halp's Service Desk Software is designed to be user-friendly and is easily navigable. We have found that users are able to learn the system quickly and intuitively and the interface is great for both casual and professional users. There are multiple tools for efficiently managing and viewing tickets, and there is a wide range of search filters available to quickly locate the exact item a user is looking for. I would rate the Usability of Halp's Service Desk Software an 8.5/10. Documentation:'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Jan 18, 2023

'Halp’s Service Desk Software Offering Review - #1 I’m the head of R&D for a midsize tech company, and we recently engaged Halp’s Service Desk Software offering. It was well worth the effort to consider this one because it has exceeded our expectations in a number of ways. The ease of use was one of the biggest draws for us. While the user-interfaces of other help desk projects can seem confusing, Halp made it more straightforward by essentially taking out all the unnecessary features. Even when it came to customization, the options are easy to use but powerful enough to be used to our advantage. The cost of ownership was also really good when you consider the features we’re getting. While there are comparable options in the market many of them offer features at around the same cost. Halp’s offering stands out because of the added support and the level of customization. Overall, I have to say I’m really happy with Halp’s Service Desk Software. We’re able to save both time and money while improving our customer service. It’s definitely worth the price. I’d rate it a 4 out 5.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Jan 16, 2023

'Overall Innovation and use of next generation technology We were impressed with Halp's Service Desk Software from the start. It utilizes modern technology and has a modern user interface that makes it easy to understand and navigate. Additionally, the automation and AI capabilities are top-notch and enable us to better meet customer requirements quickly and efficiently. From the AI-powered auto resolutions to automating routine tasks, Halp's Service Desk Software has made our teams processes more efficient. Rating: 4/5'

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Halp Service Desk Software Review by Buyer, Europe Company
Buyer, Europe Company
5
Jan 14, 2023

'2)As the Research & Development head of my organization, I can certainly vouch for Halp’s Service Desk Software. With its service offering, we were able to effectively manage our workflow and coordinate with other departments to ensure that projects were commencing and progressing on time. The ability to quickly deploy the software and start using it to our business advantage was particularly commendable. The pricing of Halp’s Service Desk Software is also one of the major forms of relief because the budget was a major requirement for us. We have been able to keep costs related to this software separate from those associated with maintenance, upgrades and support which has enabled us to manage our finances effectively. Furthermore, the customer service we have received in the period of using this software has been noteworthy. I’d give 8/10 for its cost of ownership and interoperability & integration capabilities.'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Jan 13, 2023

'Halp Service Desk Software - Review 2 Halp’s service desk software has been a great addition to our team. The software is intuitive, setting up a help desk in an efficient, streamlined manner to help us manage and sort tickets quickly. The customer support we received from Halp was knowledgeable and timely. When we had an issue setting up the software, their team was on hand to help us out, walking us through the process every step of the way. I was particularly impressed with their sense of urgency in resolving our problem. The onboarding process was very smooth and straightforward, making it easy to import existing data and set up the help desk info. In addition, Halp offers a variety of resources and helpful tools, such as tutorials and videos, to help ensure the setup process is stress-free. The user experience has been impressive. Our team is able to take advantage of AI-backed solutions to prioritize help desk requests quickly and efficiently. In addition, the help desk has automated functions to save us time from carrying out tedious tasks. I am very pleased with the Halp’s Service Desk Software and its capabilities. The product has met our needs and is easy to use. I would give them a rating of 4.5 out of 5 stars.'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Jan 10, 2023

'4 We recently implemented Halp's Service Desk Software, and it has been a success. We use the platform to handle customer queries efficiently, as well as automate certain tasks. It is a very user-friendly platform with advanced customization options which allow us to personalize the ticketing system to our needs. Overall, Halp's Service Desk Software has been incredibly useful for our organization. We have been able to set up automated processes that save our team time and effort, as well as streamline and improve the customer experience. The platform's futuristic use cases gave us the opportunity to provide solutions quickly and efficiently. We have also benefited from great customer service. The technical team is knowledgeable, patient and always willing to help. Halp's Service Desk Software is a great tool and I highly recommend it. Rating: 4.8/5'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Jan 08, 2023

'Halp’s Service Desk Software Review #3 (Rating: 2/5) I’ve had a lot of experience with customer service software, so I had high hopes when trying out Halp’s Service Desk Software. Unfortunately, these hopes were not met. Starting with the product vision, I was very excited to try a product that could revolutionize the customer service industry. Unfortunately, I felt like this promise was not fulfilled in practice. Moving onto product features and integration, I found the user interface to be difficult to navigate and the customer data integration was lacking. Additionally, there were few integrations available and the overall user experience was not as good as I was expecting. Finally, I have to mention the interoperability and integration of the service desk software. In this area, this software left much to be desired. I found it to be quite limited and quite complicated to set up and use. In conclusion, I was hoping for much better from Halp’s Service Desk Software. However, its limited features, interoperability and integration made it a disappointment.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Jan 05, 2023

'Halp Service Desk Software - Review 5 My organization recently added Halp Service Desk Software to our tech stack and the results have been nothing short of impressive. The software provides an intuitive and user-friendly platform to help teams manage help desk requests and tasks efficiently. The customer service offered by Halp is second to none. When I was initially evaluating the software, their team went out of their way to provide detailed and understandable answers and to address any concerns I had. The onboarding process was very simple and straightforward. In just a few short steps, I was able to quickly and easily import my existing data and customize the look and feel of the help desk page. I also appreciated the resources provided by Halp, such as tutorials, videos and more. The overall user experience is great. Halp utilizes machine learning and AI to help teams prioritize help desk requests quickly and accurately. In addition, their service offers automation tools to streamline our workflow and save us time. All in all, Halp’s Service Desk Software is a great product. It is easy to use and provides the features necessary to manage help desk requests in an efficient manner. I highly recommend Halp’s service and would rate it 5 out of 5.'

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Halp Service Desk Software Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Jan 05, 2023

'4)My team and I have been using Halp’s Service Desk Software for quite some time now and we have certainly benefitted in a number of ways. The software offers us excellent interoperability and integration with our current platform and makes it easy for us to access and use what we need without having to spend too much time on tedious adjustments. The cost of ownership and the support provided by Halp have also been satisfactory. We haven’t faced any major difficulties while using the software and have been able to complete all of our tasks on time. Although, I would have liked to see more features in the software to help enhance its usability. A rating of 7/10 for its cost of ownership, interoperability & integration and support capabilities.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Jan 04, 2023

'Review 1 As head of research and development in our organization I have been using Halp's Service Desk Software for a few months now and I have to say that I am fairly impressed with its features and the value that we get from it. One of the key strengths of Halp is its focus on automation. With the use of its trigger functions, we are able to handle customer inquiries without manual input. This helps us scale our customer service efforts quickly and effectively. It also reduces human errors that can come with manual operations. In terms of pricing, Halp is not the cheapest service desk software on the market, but it is not overly expensive either. You get good value for money, especially with the ability to customize the system for your own specific needs. The ease of use could be a bit better though. It took some time to learn how to get around in the system and to adjust the settings we needed. The interface could be more intuitive. All in all, I would rate Halp's Service Desk Software 7/10. It's a great product but I do feel it could be improved.'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Jan 04, 2023

'2 Halp's service desk software has been a game-changer for our customer service operations. We were quickly able to create a system that organizes customer requests and routes them to the right departments. The platform is extremely user-friendly and provides a great deal of customization options. We were also able to put in place automated tasks that save our team time and improve customer experience. We also benefit from Halp's great interdepartmental communication features, which allow us to stay on top of customer requests. The best feature of the software, however, are undoubtedly its futuristic use cases. We were able to configure the system to perform certain tasks automatically, saving us time and providing our customers with solutions almost immediately. I would highly recommend Halp's service desk software to any company looking to streamline and automate their customer service.The technical team provides exceptional customer service and I am confident that we made the best decision in choosing Halp. Rating: 5/5'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Jan 01, 2023

'Halp Service Desk Software - Review 1 I recently added Halp’s Service Desk Software to my company’s tech stack, and I am very pleased with my choice. The software is intuitive and user friendly, making it easy for my team to quickly and efficiently manage help desk requests. The customer service offered by Halp has been outstanding. I asked several questions up front to get an idea of the software’s capabilities, and they quickly provided detailed, easy-to-understand answers. I was confident in the product, even before signing up, but it’s clear now that Halp truly stands by their service. I found the onboarding process to be straightforward and convenient. I was able to quickly and easily import our existing tickets and data, personalize the help desk information, and get our team up and running right away. Plus, Halp offers helpful tools and resources, such as comprehensive documentation, videos, tutorials and more. The user experience provided by this software is outstanding. I love the fact that it takes advantage of machine learning and AI to help teams stay on top of tickets and prioritize tasks. My team is also utilizing the help desk’s systems for automation and support, both of which reduce the time needed to process tickets and request help. Overall, Halp Service Desk Software has exceeded my expectations. It is both easy to use and feature-rich, giving our team a great tool to manage help desk requests with efficiency and accuracy. I highly recommend Halp’s service and would rate it 5 out of 5.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Jan 01, 2023

'Halp Service Desk Software Review #2 I recently switched from my previous customer service software to Halp’s Service Desk Software and thus far, I’d give it a 2 out of 5 stars based on my opinion. One of the things I absolutely hate is the difficulty of the dashboard setup. While the support team is excellent and always available to answer questions, there could be more online support and FAQs provided to make the onboarding easier. On the other hand, I can appreciate the lower cost of ownership and the comprehensive tracking of customer requests. Overall, if you’re able to get your team up and running with Halp’s Service Desk Software without too much trouble, then it’s a great asset to have in your customer service arsenal.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Dec 31, 2022

'Halp's Service Desk Software Review - Summary Overall, Halp's Service-Desk software offering is below-standard compared to the expectations. The cost of ownership is higher than we initially projected, the customer service is unprofessional and not adequately responsive, and the software is yet to reach expected levels of performance. Based on my experience, this software is best avoided. Review rating: 2/10'

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Halp Service Desk Software Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Dec 31, 2022

'I had the pleasure of being introduced to Halp's Service Desk recently while upgrading our infrastructure. We had been using off-the-shelf solutions before, but had not had the insight as to how best leverage our IT support platform. Halp's Service Desk provided us an affordable, state-of-the-art solution to address all our IT needs. The cost of Halp's Service Desk is not only reliable, but also pleasingly economical. The cost of ownership fully includes setup, training, onboarding, and maintenance. As our company grows and requires more support, Halp happily scales with us. Halp's Service Desk has been easy to use and integrate into our existing systems. Upon logging in for the first time, I was able to easily identify the navigation and find my way around. I also appreciate the user-friendly interface and context-specific help elements. I rate Halp's Service Desk 5 out of 5 stars due to its cost of ownership, ease of use, and flexibility. I highly recommend it for organizations of all sizes that are looking for an effective and efficient support platform.'

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Halp Service Desk Software Review by Buyer, SME Company
Buyer, SME Company
5
Dec 28, 2022

'Review 3 Rating: 4/5 I am the head of a medium sized company, and I was looking for a reliable and efficient service desk solution to automate our customer support workflows. We heard about Halp's Service Desk Software and decided to give it a try. Halp's product vision is really impressive. They offer a real-time solution for managing customer service processes and workloads, offering us full visibility and control, and their AI-powered tools enable us to detect patterns and commonly occurring requests which our customer service team handles. I'm quite impressed with Halp's focus on providing modern service desk solutions and they seem to understand the needs of the customer service industry. The product's features are also quite impressive. For us, its most useful feature is its ability to efficiently manage workloads, tickets, and requests in multiple channels. The interactive guided resolution document search feature is also very helpful and offers useful insights to customer queries. We are also impressed with its ability to detect common customer queries and provide automated resolution solutions. We have also been quite satisfied with Halp's customer service. Their customer service team is knowledgeable and always willing to help. They have been instrumental in helping us configure, adopt, and deploy the system. Overall, I would recommend Halp to anyone looking for a reliable service desk solution. They have developed a powerful product with great features and customer service.'

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Halp Service Desk Software Review by Buyer, UK Company
Buyer, UK Company
5
Dec 25, 2022

'Halp’s Service Desk Software Review #4 (Rating: 5/5) When I first heard about Halp’s Service Desk Software, I was excited to see how it could revolutionize the customer service industry. After trying it out, I can happily say that Halp has done an amazing job. Their product vision was ambitious yet achievable as promised. It offered a unified helpdesk experience that was both user friendly and effective. The product features and integration capabilities were also much better than I expected. I found the customer service portal and customer data integration to be seamless and intuitive to use. With regards to integrations, I found it to be quite extensive, offering numerous integrations with other systems. Finally, the interoperability and integration of the service desk software was excellent. I found it to be simple to use and set up and it extremely reliable for customer service needs. Ultimately I was extremely impressed with Halp’s Service Desk Software. While it promised to revolutionize the customer service industry, it also delivered on this promise in every way.'

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Halp Service Desk Software Review by Buyer, SME Company
Buyer, SME Company
5
Dec 25, 2022

'1. We recently switched to Halp's Service Desk Software offerings and we've been very impressed with the product vision, the features and its interoperability. We have been able to accomplish more than we ever expected in a limited timeframe. In just three weeks, Halp has enabled us to automate various departments, which has led to improved customer engagement, reduced IT processes, decreased costs, and a much better customer experience. The product itself is incredibly easy to use, with a very user-friendly interface. The Help Center includes an advanced search feature to help our teams quickly locate any information or processes they need. Furthermore, the Help Desk's integration capabilities are powerful and seamless. It has enabled us to integrate our reporting and analytics tools with the help desk, allowing us to measure customer sentiment and capture data for further analysis. We also appreciate Halp's proactive approach to security. Not only does it allow us to monitor and audit users, but it also provides sophisticated encryption techniques that protect data from threats. Finally, the customer service offered by Halp has been extremely helpful. Whenever we had a question or issue that needed to be addressed, they were there to help. We are very pleased with Halp and the product vision, features, and interoperability it offers. The cost savings alone have paid for the implementation. Overall Rating: 4.5 out 5.'

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Halp Service Desk Software Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Dec 22, 2022

'Halp’s Service Desk Software Offering Review - #3 The development team at my company recently evaluated Halp’s Service Desk Software offering and were overall quite pleased with it. Here are a few of the key points. The cost of ownership was a major factor for us, and Halp seemed to have done a good job in that regard. While some options in the market offer comparable features at the same cost, Halp included services and support which are hard to find elsewhere. The ease of use was something we were especially pleased with. The user-interfaces of related products can be confusing, but this one was simple and straightforward. Also, the customizable features the product offers are a bonus. To sum it up, Halp’s Service Desk Software offering looks good so far. We have been able to save time and money while still improving customer service. It gets a 4 out of 5 in my book.'

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Halp Service Desk Software Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Dec 21, 2022

'As a Women's Tech Leader, I feel compelled to write a review of Halp's Service Desk (Halp), a software solution that we recently implemented here at my company to streamline our IT processes. My first impressions of Halp were extremely positive. I found it to be quite reliable, user-friendly, and intuitive. First and foremost, Halp's cost of ownership is clearly the biggest factor that will drive its success. It is an extremely affordable solution, which includes all of the necessary setup, training, onboarding, and maintenance fees. As our company expands, Halp will be right there with us, able to quickly scale and meet our ever-evolving needs. In terms of usability, Halp is quite simple and self-explanatory. After a few clicks, I was quickly navigating through the software with ease. Its user-friendly interface and context-specific help elements made it all the more flexible and user-friendly from my perspective. I rate Halp's Service Desk 4.5 out of 5 stars due to its cost of ownership, ease of use, and scalability. Halp is ideal for companies of all sizes, so I highly recommend it for anyone requiring a quality IT support platform.'

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Halp Service Desk Software Review by Buyer, SME Company
Buyer, SME Company
5
Dec 16, 2022

'Halp's Service Desk is an impressive multifunctional software solution to address our company's IT support needs. We recently implemented Halp at our company and I can confidently say that it has been a great addition to our suite. The cost of ownership for Halp's Service Desk is quite competitive and fairly reasonable. I was also pleased to find that it includes all necessary setup, onboarding, training, and maintenance costs. Halp is easily able to scale with our company if and when required. I found it relatively simple to get around Halp. After a few clicks, I was able to quickly familiarize myself with its user interface and advantageously utilize the context-specific help elements scattered throughout the platform. I rate Halp's Service Desk 4.8 out of 5 stars due to its cost of ownership, ease of use, and scalability. It is an invaluable platform for IT support and I am quite pleased with the experience it has provided us.'

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Halp Service Desk Software Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Dec 15, 2022

'Halp's Service Desk Software Review - Customer Service I had high hopes placing our trust in Halp's Service-Desk software, however, the customer service we’ve experienced has been, I regret to say, unprofessional & inadequate. We have filed multiple support tickets wherein an agent has promised to resolve an issue within a certain time frame yet there is no follow-up or accountability. We have often found ourselves chasing the customer service team and sometimes when we receive a response, it's an automated reply which serves no purpose. This has made the user experience extremely frustrating and have impacted our day-to-day operations. Review rating : 2/10'

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Halp Service Desk Software Review by James Smith
James Smith
5
May 05, 2020

Halp is easy for all parties involved to adopt and helps organize site reliability engineering team slack channel.

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Halp Service Desk Software Review by Buyer, Automotive, Enterprise
Buyer, Automotive, Enterprise
4
May 05, 2020

Halp being directly integrated with Slack, makes it extremely easy to submit a ticket. It is simple to use and has a simple interface.

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