Afiniti Enterprise Behavioral Pairing in Predictive Analytics Software

This AI platform, through behavior patterns of humans, identifies the best possible match for individuals. These matches are made to enhance customer experience and increase profitability.
Features:

• Afiniti Enterprise Behavioral Pairing is unlike other pairing solutions that follow a FIFO approach, regardless of any parameters or level of importance.
• Afiniti is a solution that uses AI to study human interactions and identify patterns within these interactions that helps pair individuals with the best suited ones in terms of their behavior patterns.
• This pairing, unlike FIFO, is done out of turn since it is based on behavior patterns rather than availability of an agent for a caller.
• It uses internal as well as external databases to gather data and identify these patterns.
• The aim of Afiniti is to enable an increase in satisfactory interactions and to increase profits.