Rocket.Chat Live Chat Software Pricing & Demo

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Rocket.Chat
79 Likes
66 Buyers Negotiating

Summary

Rocket Chat provides a complete communication solution for effective video conferencing collaborating simplistic design and ideas. A functional and transparent domain with a dynamic responsive layout provides users with secure communication with end to end encryption with complete control over their data. Open source and encryption features guarantee a robust and reliable environment for video chats and screen sharing for users.

Rocket Chat Pricing

The Rocket Chat pricing base is affordable and the software is available in different variants, based on the need it can be either self-managed or cloud offering is provided by Rocket. The Rocket Chat pricing segments are listed below: 

Self-Managed
  • Pro:3 USD/monthly or 30 USD/annually
  • Enterprise: Tiered Pricing with appropriate Discount
Cloud Hosting
  • Bronze: 2 USD/monthly or 20 USD/annually
  • Silver:  4 USD/monthly or 40 USD/annually
  • Gold: Tiered Pricing with appropriate Discount


Rocket Chat Demo

The website provides demos via tutorials and webinars to gain insight into the working of the software. Video tutorials befitted for users are available with a free trial period of 14 days.


Features

Development
  • Collaborate and integrate with version control, project and monitoring management systems using automation features for better productivity and clarity.
  • Scale according to the needs and integrate with bots to provide assistance.

Omni Channel
  • Converse in real-time via chats, provide agents with the correct tools for effective collaboration.
  • Maintain a record of track history for future analysis and update to the business trends.

Team Collaboration
  • Personalize collaborative measures to save time, and reinvent the workflow to improve communication.
  • Provide real-time communication from anywhere with secure methods of interaction to provide solutions.

Security
  • Access through public channels with open source and end to end encryption features for better security.
  • Control data by enforcing cloud services, firewalls and secure user identity with multi-factor authentication, federation and SAML support. 

Discussions

Strengths
  • +5
    Cloud, Web-based, SaaS
  • +7
    Hybrid
  • +6
    On-Premise
  • +11
    Live Support Chat
  • +8
    Maintenance & Troubleshoot
  • +9
    System Integration
  • +13
    Forum to Reponse
  • +5
    Live Chat
  • +14
    Tickets and Tagging
  • +10
    Co-Browsing
  • +8
    Targeted Emails
  • +12
    Conversation Archiving
  • +6
    Customer Profiles
  • +13
    Lead Development
  • +10
    Response Automation
  • +13
    Ticket Collaboration
  • +8
    Ticket Response
  • +12
    Consulting
  • +10
    Ticketing
  • +12
    Web Portals
Cautions
  • -9
    In-App Messaging
  • -7
    Notifications
  • -6
    Pop-up Chat
  • -11
    Customization
  • -14
    Knowledge Base
  • -5
    Team Inbox
  • -12
    Attachments/Screencasts
  • -14
    Customer and Contacts Database
  • -11
    SLA Management
  • -7
    Ticket Creation
  • -9
    Workflow Automation

Rocket.Chat Reviews

user-icon

Buyer, Finance, SME

3
Apr 18, 2020

“Omni Channel and Robust Software”

Complete control over the data and excellent customer support through chat bots with scalable features to support the needs of the customer.
Useful (0) Not useful (0)
user-icon

Buyer, Media & Entertainment, SME

4
Apr 18, 2020

“Secure and Reliable Platform”

Incorporates high security standards devoid of additional plugins with end to end encryption with customisation features to suit the requirements of every customer.
Useful (0) Not useful (0)
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Company Size :
  Enterprise
  SME
  Startup