Podium Pricing & Demo

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Podium
96 Likes
87 Buyers Negotiating

Summary

Podium Live Chat Software is an Interaction Management platform that uses messaging to make it easier to contact leads, customers and team members. It facilitates one to collect payment, reviews and feedback and effortlessly communicates with the team, all in one easy to use inbox feature. It collects reviews from multiple sites with the aim of increasing business.

Podium Pricing

Based on the requirements, Podium Pricing includes three types of subscriptions. Below are the types of subscriptions under Podium Pricing:

Reviews, Messenger and Insight Bundle - $300 to $375 per location per month
Webchat - $100 to $110 per location per month
Team Chat -  a) Up to 20 users: $40, b) 21-50 users: $100

Podium Demo

Podium Live Chat Software gives a free demo to customers through video-based illustrations with software or on the website. In case anyone shares the set of queries on an email, Podium’s support team personally addresses the issues to get it rectified

Podium Features

Business Instant Messaging: Enables one to send and open different file types. Notifies users when contacted

Survey Management: Supports the creation and deployment of various survey types on types of devices. Gathers feedback from structured and unstructured sources

Communication: Enables a popup chat window to encourage interaction between website visitors and company representatives. Sends automated emails to engage clients

Media Monitoring: Tracks and monitors social media trends and interactions. Manages social and ad messaging, measuring the full impact of campaigns

Process Management: Triggers creation of new cases after customers leave feedback. Analyse collected feedback in real-time

System Management: Provides a secure and compliant system. Inspects and monitors the system to keep it up to date

Discussions

Strengths
  • +5
    Cloud, Web-based, SaaS
  • +9
    System Integration
  • +13
    Forum to Reponse
  • +10
    Co-Browsing
  • +6
    Pop-up Chat
  • +12
    Conversation Archiving
  • +10
    Response Automation
  • +7
    Hybrid
  • +6
    On-Premise
  • +12
    Consulting
  • +8
    Maintenance & Troubleshoot
  • +10
    Ticketing
  • +5
    Live Chat
  • +14
    Tickets and Tagging
  • +12
    Web Portals
  • +7
    Notifications
  • +8
    Targeted Emails
  • +6
    Customer Profiles
  • +13
    Lead Development
  • +14
    Customer and Contacts Database
Cautions
  • -11
    SLA Management
  • -8
    Ticket Response
  • -11
    Live Support Chat
  • -9
    In-App Messaging
  • -11
    Customization
  • -14
    Knowledge Base
  • -5
    Team Inbox
  • -12
    Attachments/Screencasts
  • -13
    Ticket Collaboration
  • -7
    Ticket Creation
  • -9
    Workflow Automation

Podium Reviews

user-icon

Buyer, Sales Manager, SME

1
Apr 17, 2020

“Customizable widgets”

Allows the use of web chat widget with a customized button and a reminder making it user friendly. It also allows easy transfer conversions from one business location to another.
Useful (0) Not useful (0)
user-icon

Buyer, Director, Analytics

4
Apr 17, 2020

“Tracking Reviews”

Enables users to track and report the team status on reviews. It also helps in getting reviews. It is a reliable way to monitor online reviews.
Useful (0) Not useful (0)
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Company Size :
  Enterprise
  SME
  Startup