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Discussions
Strengths
+5
Cloud, Web-based, SaaS
+7
Hybrid
+12
Consulting
+11
Live Support Chat
+9
System Integration
+10
Ticketing
+13
Forum to Reponse
+5
Live Chat
+14
Tickets and Tagging
+10
Co-Browsing
+9
In-App Messaging
+6
Pop-up Chat
+8
Targeted Emails
+12
Conversation Archiving
+6
Customer Profiles
+5
Team Inbox
+12
Attachments/Screencasts
+14
Customer and Contacts Database
+10
Response Automation
+11
SLA Management
Cautions
-6
On-Premise
-8
Maintenance & Troubleshoot
-12
Web Portals
-7
Notifications
-11
Customization
-14
Knowledge Base
-13
Lead Development
-13
Ticket Collaboration
-7
Ticket Creation
-8
Ticket Response
-9
Workflow Automation
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