LiveEngage Pricing & Demo

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LiveEngage
70 Likes
73 Buyers Negotiating

Summary

LiveEngage is a messaging and chat software solution for improved customer care and sales for all businesses alike. Live Engage is a self-service portal integrated with multiple channels for communication with reliable security standards. It provides customization and automotive features that provide real-time convenience for users, improves sale conversions and the average order value.

LiveEngage Pricing

The software provides customized LiveEngage pricing suited for the needs of the customer. A free trial period is also made available for users to understand the functionality of the software.

The LiveEngage pricing is listed below:

  • Starter: 16 USD/user/monthly
  • Olark Live Chat:17 USD/user/monthly
  • Essential: 38 USD USD/user/monthly
For more details about LiveEngage pricing plans, please contact the company.


Live Engage Demo

The website provides demos upon request by the users via tutorials and illustrations to gain insight about the working of the software. Demos through videos befitted for users are available with a free trial period.

Features

Messaging Channel
  • Encourage proactive messaging to respond to campaigns which lead to reduced operational cost and higher conversion rates.
  • Capitalize the social power through various networking platforms and incorporate into the software to build your brand image.

AI-powered chatbots
  • Automate conversations by creating chatbots with real-time analysis of intent.
  • Configure dialogue through the Conversation Builder and direct intent to the requirement by AI assist Maven.

Calls to Message
  • Provide consumers with the option of communication in their channel of choice with IVR or automated attendant.
  • Minimize missed interaction, does not require the need to schedule appointments hence reducing cost.

Advanced Management
  • Handle conversation in an integrated platform with AI assistance 
  • Monitor bot conversations in real-time, maximize the productivity of agents through Smart Capacity to handle multiple chats at the same time.

Discussions

Strengths
  • +5
    Cloud, Web-based, SaaS
  • +6
    On-Premise
  • +8
    Maintenance & Troubleshoot
  • +9
    System Integration
  • +5
    Live Chat
  • +14
    Tickets and Tagging
  • +10
    Co-Browsing
  • +8
    Targeted Emails
  • +11
    Customization
  • +5
    Team Inbox
  • +7
    Hybrid
  • +12
    Consulting
  • +11
    Live Support Chat
  • +10
    Ticketing
  • +13
    Forum to Reponse
  • +12
    Web Portals
  • +9
    In-App Messaging
  • +7
    Notifications
  • +6
    Pop-up Chat
  • +12
    Conversation Archiving
Cautions
  • -6
    Customer Profiles
  • -14
    Knowledge Base
  • -13
    Lead Development
  • -12
    Attachments/Screencasts
  • -14
    Customer and Contacts Database
  • -10
    Response Automation
  • -11
    SLA Management
  • -13
    Ticket Collaboration
  • -7
    Ticket Creation
  • -8
    Ticket Response

LiveEngage Reviews

user-icon

Buyer, Software, SME

4
Apr 18, 2020

“User Friendly and Fun Software”

Excellent customer support through chatbots that make use of analytical trends along with scalable features to support the needs of the customer for seamless performance.
Useful (0) Not useful (0)
user-icon

Buyer, Sales Manager, SME

5
Apr 18, 2020

“Advanced and Trustable Platform”

Incorporates high-security standards with easily accessible and powerful chat tools customisation features to suit the requirements of every customer for decent pricing with higher productivity.
Useful (0) Not useful (0)
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Company Size :
  Enterprise
  SME
  Startup