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84 Likes
81 Buyers Negotiating
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Strengths
  • +5
    Cloud, Web-based, SaaS
  • +7
    Hybrid
  • +6
    On-Premise
  • +12
    Consulting
  • +11
    Live Support Chat
  • +8
    Maintenance & Troubleshoot
  • +9
    System Integration
  • +10
    Ticketing
  • +13
    Forum to Reponse
  • +5
    Live Chat
  • +14
    Tickets and Tagging
  • +10
    Co-Browsing
  • +7
    Notifications
  • +6
    Pop-up Chat
  • +8
    Targeted Emails
  • +12
    Conversation Archiving
  • +6
    Customer Profiles
  • +13
    Lead Development
  • +5
    Team Inbox
  • +12
    Attachments/Screencasts
Cautions
  • -14
    Customer and Contacts Database
  • -10
    Response Automation
  • -11
    SLA Management
  • -12
    Web Portals
  • -9
    In-App Messaging
  • -11
    Customization
  • -14
    Knowledge Base
  • -13
    Ticket Collaboration
  • -7
    Ticket Creation
  • -8
    Ticket Response
  • -9
    Workflow Automation
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  SME
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