FootPrints Pricing & Demo
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Summary
Footprints helps organisations to establish an on-premise help desk and ITSM interface in order to improve the quality and efficiency of their internal IT services. It helps users manage service requests with a variety of built-in templates and track service history easily. Footprints is integrable with other systems like BMC Client management, SQL etc. It facilitates businesses in configuring their IT services from start to finish.
Footprints Pricing:
Footprints pricing has not been made available to the customers as it is extremely flexible and may change depending on the needs and requirements of the business and user. Footprint pricing quote is offered to customers upon solicitation based on a variety of parameters such a team size and needs.
Footprints ITSM Software Demo:
Footprints ITSM software offers several videos and documents that users can utilize to learn and familiarize themselves with its interface and its features. Users looking for a more tangible learning experience can take advantage of the free-trial package.
Footprints ITSM Software Features:
Establishing an IT service desk
- Create and manage incident, issues and service request using built-in templates and track their history
- Link all related data like configuration items, changes etc to the investigations and automate service request approvals
Catalogue and knowledge management
- Define and deploy IT services and create custom service catalogues catered to different audiences
- Build a database of solutions to easily resolve recurrent and common problems and allow end users to browse and find solutions through the self-service portal
Workflow Automation and Reporting
- Automate business procedures to save time and include rules and approvals using an easy-to-use drag and drop UI
- Create custom reports and distribute them via dashboards and schedule their delivery
SLA management
- Manage SLAs, OLAs and ensure business processes are in compliance with them
- Incorporate response and resolution targets and obtain reports on success rates
Discussions
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FootPrints Reviews
Buyer, Europe Company
May 05, 2023
- Rating: 4/5
I recently used BMC Software Incs cloud ITSM offering solution for our customer service and was pleasantly surprised by the way it provides an intuitive yet robust platform for improving service desk productivity and customer satisfaction. The product vision of the cloud-based solution is well-aligned with our companys customer service objectives and it offers extensive features such as incident and problem management, knowledge management, change management, asset tracking and discovery, enterprise service management, service request management, and more. The product proved quite cost effective and easy to use with its intuitive user interface. The end user experience was seamless and perceptible with the integration of relevant systems and service providers for our business. The supporting suite of services also proved to be quite helpful. In terms of customer service, the team at BMC Software Inc was very responsive and informative and provided us with all the tools and resources required to get the most out of our product. Overall I am very pleased with the cloud ITSM offering and would definitely recommend it to others.
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Buyer, Enterprise Company
Mar 21, 2023
- Rating: 3/5
I recently implemented BMC Software Incs cloud-based ITSM offering solution and although it provided us with some great features and a great user experience, I felt that the companys stability and maturity could have been better. The product overall was quite innovative and the features were intuitive and cost-effective. However, I found the customer service support to be lacking as compared to its competitors. The integration of relevant systems and service providers for our business delivered great value for the money but I feel that the support offered by BMC Software Inc was quite slow and lacking in quality. All in all, I believe that there is still work to be done from the companys end in order to ensure better customer service support and company stability and maturity.
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Buyer, SME Company
Mar 20, 2023
- Rating: 4/5
I recently implemented BMC Software Incs cloud ITSM offering for our customer service and have been pleased with the results. The cloud based platform has been great in terms of product features and overall innovation, and the ease of use was great for us and our customers. The product fit well within our budget and was great value for money. The integration of various services proved to be incredibly useful in terms of providing a seamless user experience. In terms of customer service, the support offered by BMC Software Inc was prompt and informative. However, I felt that there were certain areas where they could have done better in terms of overall maturity and stability of the service. All in all, I would recommend this cloud-based ITSM offering as an ideal solution for customer service.
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Buyer, UK Mid Market Company
Mar 17, 2023
- Rating: 4/5
I recently used BMC Software Incs cloud ITSM offering solution for our customer service and was pleasantly surprised by the way it provides an intuitive yet robust platform for improving service desk productivity and customer satisfaction. The product vision of the cloud-based solution is well-aligned with our companys customer service objectives and it offers extensive features such as incident and problem management, knowledge management, change management, asset tracking and discovery, enterprise service management, service request management, and more. The product proved quite cost effective and easy to use with its intuitive user interface. The end user experience was seamless and perceptible with the integration of relevant systems and service providers for our business. The supporting suite of services also proved to be quite helpful. In terms of customer service, the team at BMC Software Inc was very responsive and informative and provided us with all the tools and resources required to get the most out of our product. Overall I am very pleased with the cloud ITSM offering and would definitely recommend it to others.
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Buyer, UK SME Company
Jan 15, 2023
- Rating: 5/5
I had the privilege of using BMC Software Incs cloud ITSM offering recently. Not only did the cloud-based solution prove to be incredibly useful in terms of drastically improving team efficiency and customer service, it also made sure that our customers are provided with the best experience possible. The product features are both innovative and intuitive. The ease of use of the platform was great and not complicated for our team to learn. The cost of ownership was quite reasonable compared to its competitors and it was able to offer unparalleled interoperability and integration with other service providers which have helped us deliver added value to the customer. Additionally, the cloud-based ITMS offering helps support the futuristic use cases and the use of next-generation technologies was quite advanced and up-to-date. All of this at an economical price makes the product a great value for money. I would highly recommend BMC Software Incs cloud ITSM offering to anyone looking for a reliable and user-friendly customer service solution.
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Buyer, Asia Pacific Mid Market Company
Jan 08, 2023
- Rating: 3/5
I recently used BMC Software Incs cloud ITSM offerings for our customer service and I must say it had some great features and overall a good user experience. The product vision of the cloud offering was aligned with our requirements and it delivered quite well in terms of its innovation and feature set. The platform was easy to use and our team were able to get acquainted to it quite quickly. The interoperability and integration was helpful and it delivered quite well in terms of value for money. However, I feel that the companys stability and maturity as a provider was lacking, as the customer service and support offered was not up to the mark and extremely slow. I hope BMC Software Inc takes swift action and invests more in customer service support and strengthens the overall maturity and stability of the cloud ITSM offering.
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Buyer, Europe SME Company
Jan 05, 2023
- Rating: 3/5
I recently used BMC Software Incs cloud ITSM offerings for our customer service and I must say it had some great features and overall a good user experience. The product vision of the cloud offering was aligned with our requirements and it delivered quite well in terms of its innovation and feature set. The platform was easy to use and our team were able to get acquainted to it quite quickly. The interoperability and integration was helpful and it delivered quite well in terms of value for money. However, I feel that the companys stability and maturity as a provider was lacking, as the customer service and support offered was not up to the mark and extremely slow. I hope BMC Software Inc takes swift action and invests more in customer service support and strengthens the overall maturity and stability of the cloud ITSM offering.
Read
more
Useful
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Buyer, Europe Mid Market Company
Dec 12, 2022
- Rating: 5/5
I had the privilege of using BMC Software Incs cloud ITSM offering recently. Not only did the cloud-based solution prove to be incredibly useful in terms of drastically improving team efficiency and customer service, it also made sure that our customers are provided with the best experience possible. The product features are both innovative and intuitive. The ease of use of the platform was great and not complicated for our team to learn. The cost of ownership was quite reasonable compared to its competitors and it was able to offer unparalleled interoperability and integration with other service providers which have helped us deliver added value to the customer. Additionally, the cloud-based ITMS offering helps support the futuristic use cases and the use of next-generation technologies was quite advanced and up-to-date. All of this at an economical price makes the product a great value for money. I would highly recommend BMC Software Incs cloud ITSM offering to anyone looking for a reliable and user-friendly customer service solution.
Read
more
Useful
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Not useful
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Buyer, Asia Pacific SME Company
Dec 04, 2022
- Rating: 4/5
I recently implemented BMC Software Incs cloud ITSM offering for our customer service and have been pleased with the results. The cloud based platform has been great in terms of product features and overall innovation, and the ease of use was great for us and our customers. The product fit well within our budget and was great value for money. The integration of various services proved to be incredibly useful in terms of providing a seamless user experience. In terms of customer service, the support offered by BMC Software Inc was prompt and informative. However, I felt that there were certain areas where they could have done better in terms of overall maturity and stability of the service. All in all, I would recommend this cloud-based ITSM offering as an ideal solution for customer service.
Read
more
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Buyer, Telecom Infrastructure, SME
May 06, 2020
“Solid process and support tool”
Footprints helps companies establish an efficient and easy-to-use on-premise service help desks that allows workflow automations, change management and developing a rich knowledge and catalogue database.
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Buyer, Software, SME
May 06, 2020
“Enhanced and advanced software”
This tool allows companies to create, manage and resolve internal IT services requests easily, efficiently and quickly by providing high quality solutions.
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