osTicket Pricing & Demo

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osTicket

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Product Overview

osTicket Help Desk Software is an open-source ticket system that is widely used. It supports ticket management and integrates the inquiries through emails, phone calls, and web-based forms. It is a suite that is easy-to-use and provides a multi-user web interface. Users can manage, organize, and archive all support requests and responses in one place. It provides customers with the accountability and responsiveness they deserve.

osTicket Pricing

osTicket pricing is dependent on its services given to the customers. This suite is available entirely free of cost. The available software is lightweight, reliable, open-source, and easy to use, which makes the osTicket pricing worth it. Every user can use this software. The cloud-based pricing starts from $9 per month per agent and for the enterprise version, you can contact the sales team from the website.

osTicket Demo

You can download the free software and the features you need from the download section. Install the software using a fast and easy-to-follow installation process. There is no osTicket pricing, so, after installation, the software is ready to use. And the software will help you to get started in no time.

osTicket Help Desk Software Features

Check out some of the critical features of the osTicket Help Desk software:

Dashboard Reports: Get a rich and simple dashboard. Keeps you up-to-date on help desk statistics

Configuration Help: Accessible to route inquiries for the right department for a swift resolution. Tickets can be inquired with faster response times. A specific form is designed for each help topic to gather additional or particular information depending upon the request type.

Customer Support Portal: Provide answers to all requests and responses. Users can log in through their email id and ticket number or can register. A robust knowledge base is provided for the users to self-service their issues.

Service Level Agreements: Users are allowed to track tickets and their due dates. Get overdue alerts and notices.

Ticket Filters: Rules are defined to route incoming tickets to the right department. Empowers to automate the creation and routing of tickets.

Custom Fields: Data can be customized by the users while submitting a ticket. Custom fields, forms, and lists are added to each web ticket.