HappyFox Pricing & Demo

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HappyFox
82 Likes
71 Buyers Negotiating

Summary

HappyFox Help Desk Software is a cloud-based Customer Relationship Management solution that helps the business to find new customers, raise their business and keep engaging their customers by providing ticketing solutions and help desk to businesses across the industries.

HappyFox Pricing

HappyFox Pricing depends on the plan. Plans are AGENT-BASED PRICING and UNLIMITED AGENTS. Agent-Based plans are Mighty, Fantastic, Enterprise and Enterprise Plus and HappyFox pricing start from $29/month. Unlimited Agent plans are Starter, Growth, Scale and Scale Plus and HappyFox Pricing starts from $1499/month.

HappyFox Demo

HappyFox Help Desk Software has restful APIs and an array of different channels for the tickets to come from the existing web into software. You are able to type in social media accounts like Facebook, Twitter etc. It has integrations generating reports of the phone calls and emails.

HappyFox Features

Here are some of the features that we get from HappyFox:

An efficient Ticketing System to track IT Incidents and Outages: Tickets can be grouped into categories. Have support requests from multiple channels like emails, API, charts etc.

Realtime Help Desk Reporting: Get the insights from the Agent activity report. Monitor the ticket inflow and identify the peak hours.

Manage Help Desk Performance: Manage, Monitor and report the SLA (Service Level Agreements). Alerts and Escalations to timely resolve the issues/requests.

Automate the Relative Support Workflows: Intelligent auto-assignment algorithms assign the tickets to the right agents. Powerful automation rules to solve complex technical support.

Discussions

Strengths
  • +6
    Cloud, Web-based, SaaS
  • +7
    On-Premise
  • +13
    Consulting
  • +12
    Live Support Chat
  • +9
    Maintenance & Troubleshoot
  • +11
    Ticketing
  • +9
    SLA Management
  • +8
    Text
  • +10
    Dashboards
  • +8
    Integration
  • +14
    Session Queuing
  • +12
    Suggestions
  • +7
    User, Role, and Access Management
  • +8
    Hybrid
  • +10
    System Integration
  • +14
    Community Forums
  • +5
    Interactive FAQs
  • +12
    Knowledge Base
  • +13
    Searchable Articles
  • +10
    Attachments/Screencasts
Cautions
  • -12
    Customer and Contacts Database
  • -8
    Response Automation
  • -11
    Ticket Collaboration
  • -5
    Ticket Creation
  • -6
    Ticket Response
  • -7
    Workflow
  • -5
    Chat/Live Support
  • -13
    Customer Portal
  • -14
    Email to Case
  • -11
    Mobile SMS
  • -9
    Phone
  • -6
    Social Integration
  • -7
    Voice

HappyFox Reviews

user-icon

Buyer, Automotive, Enterprise

4
Apr 29, 2020

“Not too complex, but it does do and accomplish exactly what it says”

HappyFox provides a way to organize all support issues and questions in one place. Users have a portal to submit tickets, check progress etc
Useful (0) Not useful (0)
user-icon

Buyer, Software, SME

5
Apr 29, 2020

“Outstanding Help Desk software at an attractive price”

HappyFox is easy to use, economic, fully-featured and it became a part of the business that working without it is inconceivable.
Useful (0) Not useful (0)
user-icon

Buyer, Manufacturing, SME

2
Apr 29, 2020

“HappyFox is changing the way the helpdesk solution runs”

The effective support department helps in providing the best support to the clients. Starting from the setup till the complete run the support team is there for the client.
Useful (0) Not useful (0)
user-icon

Buyer, Healthcare, SME

3
Apr 29, 2020

“HappyFox Happy User”

It helps the clients to share a complete support picture that keeps us on track to achieve 100% customer satisfaction.
Useful (0) Not useful (0)
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Company Size :
  Enterprise
  SME
  Startup