Dixa Pricing & Demo

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Dixa
70 Likes
67 Buyers Negotiating

Summary

Dixa Help Desk Software is cloud-based customer engagement software with real-time communication and support for all platforms through live chat, email, voice, Facebook, WhatsApp, Messenger & SMS. Automated routing, customizable branding, email integration, Multi-channel communication, real-time chat, SLA management, ticket management, a self-service portal, knowledge management, and interaction tracking are exclusive features that make this app more promising for businesses. 

Dixa Pricing

Dixa offers its services through three different plans with Professional, Premium & Platinum. Dixa pricing for professional plans starts at $99 per agent per month ideally suited for small and medium-sized businesses. Premium plans are chargeable at $139 per agent per month to support your growing business. While the platinum plans are chargeable at $179 per agent per month. All plans from Dixa are billed annually and need at-least 8 agents to begin. Contact support to know more about Dixa pricing for startup programs. 

Dixa Demo

You can book a Dixa Help Desk Software demo to know more about the exclusive features of this platform. You need to connect support with the right credentials to enjoy 14 days of trial and period. Live representatives are available 24/7 to help you with in-person training and get acquainted with all features. 

Dixa Features

Here are the important features that distinguish Dixa as one of the best customer management software. 

A Complete Help Desk Software for Customers: Easy to set up and Customer focussed support. Streamlining support with all channels (Voice, email, chat, Facebook messenger). Intelligent Email routing (Auto replies, tracking, and prioritize queues)

Continuous conversation, support, and support for customers: Contact recognition instantly. Prioritize inquiries intelligently. Collaborate with customer data. Track performance in real-time

Secure, flexible and built to scale: Dixa pricing is flexible with no extra costs. Cloud-based with enterprise-level security. Saving data for future planning

Discussions

Strengths
  • +6
    Cloud, Web-based, SaaS
  • +7
    On-Premise
  • +12
    Live Support Chat
  • +9
    Maintenance & Troubleshoot
  • +10
    System Integration
  • +11
    Ticketing
  • +5
    Interactive FAQs
  • +13
    Searchable Articles
  • +9
    SLA Management
  • +6
    Ticket Response
  • +7
    Workflow
  • +5
    Chat/Live Support
  • +14
    Email to Case
  • +9
    Phone
  • +6
    Social Integration
  • +8
    Text
  • +10
    Web Chat
  • +6
    Customization
  • +10
    Dashboards
  • +8
    Integration
Cautions
  • -9
    Reporting
  • -14
    Session Queuing
  • -8
    Hybrid
  • -13
    Consulting
  • -14
    Community Forums
  • -12
    Knowledge Base
  • -10
    Attachments/Screencasts
  • -12
    Customer and Contacts Database
  • -8
    Response Automation
  • -11
    Ticket Collaboration
  • -5
    Ticket Creation
  • -13
    Customer Portal
  • -11
    Mobile SMS
  • -7
    Voice
  • -13
    Concurrent Calling
  • -11
    Intelligent Search
  • -5
    Mobile User Support

Dixa Reviews

user-icon

Buyer, Transportation and Logistics, SME

5
Apr 29, 2020

“Complete channel tracking at one place”

Dixa is specifically built to enhance customer engagement through exclusive features for handling queries from all channels and prioritize queues to satisfy each customer''s needs.
Useful (0) Not useful (0)
user-icon

Buyer, Manufacturing, SME

4
Apr 29, 2020

“Impeccable performance and ROI”

Dixa delivers its promises of higher customer management with excellent performance and improvised ROI.
Useful (0) Not useful (0)
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Company Size :
  Enterprise
  SME
  Startup