Deskpro Pricing & Demo

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Deskpro
76 Likes
72 Buyers Negotiating

Summary

Deskpro Help Desk Software is a multiple platform customer management software which combines powerful and flexible tools for raising and resolving queries by the customers. The multi-channel software enables the customer to raise tickets through various platforms by syncing the account and to which the right professional can find its way for providing a solution. A single database system reduces the risk of duplication and hence ease efforts of the company professionals. 

Deskpro Pricing

Deskpro pricing depends on whether cloud-based or on-premise deployment is chosen. Deshdrohi cloud version is priced at $30 per agent per month. On-premise Deskpro costs $1800 per 10 agents per year. There is also a free trial available to access the usage of the software. Most software companies and vendors require you to contact them with details so they can offer competitive personalized pricing based on your needs. For the best Deskpro pricing plans, contact the vendor. 

Deskpro Demo

There is a 30 minutes personalised demo available on request where a Deskpro support staff provides a full tour of service offered. After which, the paid plans can be purchased from the official site. 

Deskpro Features

Deskpro Help Desk Software comes with some great built-in features that combined with automation provides the customer with a satisfying experience. The features are listed below. 

Multi-channel platforms: Captures every interaction from the user providing ease of use. Stores them in a single repository for multi-channel access by the company community. 

Collaboration: Shared inbox makes things easy. Get input with agent IM and internal notes. 

Automation: Intelligent helpdesk solutions. Eliminate repeated work and quickly get back to the most relevant work with auto-suggest features. 

Insights and integration: Insights and analysis provide a better way of communication. Integration of third-party apps and gain a wide working space.

Discussions

Strengths
  • +6
    Cloud, Web-based, SaaS
  • +7
    On-Premise
  • +9
    Maintenance & Troubleshoot
  • +9
    SLA Management
  • +6
    Ticket Response
  • +10
    Dashboards
  • +8
    Integration
  • +14
    Session Queuing
  • +12
    Suggestions
  • +8
    Hybrid
  • +13
    Consulting
  • +12
    Live Support Chat
  • +10
    System Integration
  • +11
    Ticketing
  • +14
    Community Forums
  • +5
    Interactive FAQs
  • +12
    Knowledge Base
  • +13
    Searchable Articles
  • +10
    Attachments/Screencasts
  • +12
    Customer and Contacts Database
Cautions
  • -8
    Response Automation
  • -11
    Ticket Collaboration
  • -5
    Ticket Creation
  • -7
    Workflow
  • -5
    Chat/Live Support
  • -13
    Customer Portal
  • -14
    Email to Case
  • -11
    Mobile SMS
  • -9
    Phone

Deskpro Reviews

user-icon

Buyer, Software, SME

5
Apr 29, 2020

“Deskpro pricing for the cloud version is excellent.”

The cloud version is one thing that gets its importance in all customer ticketing systems. A very useful tool and recommended for relevant business.
Useful (0) Not useful (0)
user-icon

Buyer, Finance, SME

1
Apr 29, 2020

“Easy setup with dedicated customer support.”

During the 30 minutes demo, the customer staff carefully explains all the features. It is really easy to set up and has interoperability. The insights are very useful in providing a rich experience to the customers and satisfying their queries.
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Company Size :
  Enterprise
  SME
  Startup