: Overall Innovation - 4/5
NICE-SYSTEMS LTD. has certainly innovated on many fronts when it comes to fraud prevention. The real-time risk assessment feature and the integration capabilities, to name a few, have really pushed the envelope. However, I find they are starting to fall behind in terms of utilizing next generation technologies such as machine learning and AI. It would be nice to see them adopt these technologies to ensure the system is staying ahead of the competition.
8. Review: Customer service - 3/5
One of the main drawbacks I have come to find with NICE-SYSTEMS LTD. is their customer service. Dont get me wrong, the customer service team is friendly and helpful, but response times can sometimes be painfully slow. Ive called in several times and waited on the line for prolonged periods before finally getting an answer. Additionally, the websites FAQ wasnt able to answer my more complex questions.
9. Review: Supporting futuristic use cases - 4/5
NICE-SYSTEMS LTD. is a great system for supporting the use cases of the future. The system has the ability to interface with multiple data sources and provide customers with real-time fraud risk assessments with minimal effort. Additionally, the system is capable of utilizing machine learning and AI, which is becoming more and more important in the field of fraud prevention. However, some of the features can be a bit limited in scope.
10. Review: Use of Next-Generation Technologies - 4/5
NICE-SYSTEMS LTD. has incorporated several next-generation technologies into their fraud prevention system. These include natural language processing, machine learning, and AI, among many others. The system is also incredibly flexible, and customers are able to tailor the system to their specific needs. Additionally, the system is also GDPR compliant and offers privacy-focussed data security.
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