Verizon Connect Pricing & Reviews

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Verizon Connect

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Product Overview

Verizon Connect – Field Service Management Solution

Verizon Connect Overview

Verizon Connect is a comprehensive Field Service Management solution that offers businesses the ability to track, manage, and execute their field operations. It seamlessly integrates with your existing business processes and seamlessly monitors, schedules, and dispatches your field service technicians.

Verizon Connect Features

• Automated Scheduling: Automatically create, assign, and manage field service technicians with automated schedules.

• Real-Time Monitoring and Tracking: Track technicians and assets in real-time allowing you to stay connected with your mobile and on-site workforce.

• Tech Assigned Notifications: Track appointments, work orders, and parts assignments with automated alerts.

• Analytic and Reporting Dashboard: Create custom reporting instruments to monitor performance and drive results.

• Job Optimization: Optimize routes, manage inventory and increase service delivery with automated job optimization capabilities.

Technical Details

• Mobile Device Compatible: Works with any mobile device, supporting the latest mobile operating systems such as iOS, Android, and Windows.

• Connectivity: Supports GSM and data-usage from major mobile operators.

• Field Service Management Platform: Offers a personalized, secure, and user-friendly platform for efficient tracking, scheduling and dispatching.

Verizon Connect Pricing

Verizon Connect provides custom pricing based on the number of users, services offered, and the size of the business.

Verizon : Industries Served

Verizon Connect is a versatile Field Service Management solution that works for businesses of all sizes across many industries, including:

• Telecom
• Energy and Utilities
• Construction
• Healthcare
• Automotive
• Machinery

Verizon Customer Type

Verizon Connect is designed to meet the needs of businesses both large and small. It caters to the needs of business owners, fleet managers, field technicians and other field service personnel.

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Verizon Connect Reviews

Buyer, UK Mid Market Company

May 18, 2023

I recently implemented Verizon Connect Field Service Management to help streamline our resources. As an Engineering Manager, I needed a tool that would increase our productivity and help us save time and money. Im glad to report that Verizon Connect Field Service Management has exceeded expectations. The product vision is strong, and the features are tailored to our specific needs. Features such as job dispatching, GPS tracking, project scheduling, customer management and more have all been very helpful. Implementation was surprisingly easy, and integration with our existing systems worked without any problems. The cost of ownership is good too. Verizon Connect Field Service Management is an affordable solution, and Im grateful for being able to use a quality product at such a reasonable price. All in all, I recommend Verizon Connect Field Service Management to businesses that want to improve the efficiency and productivity of their teams and resources. It has been a great asset to our organization and I rate it 4.5 stars.

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Buyer, North America Mid Market Company

May 17, 2023

Review 3 - Overall Rating 4.5/5 We just started using Verizon Connect Field Service Management, and our team loves it. Setting up jobs is extremely straightforward and the customer information is always secure and easily accessible. In addition, the automated dispatching saves us tons of time, as all the relevant customer information (such as appointment times, job descriptions, and location information) are sent right to the customer via email. Moreover, the mapping software integration makes it easy to access job locations quickly, so our techs never have to worry about getting lost. The real-time notifications also come in handy when it comes to emergency requests, making sure our jobs get done as soon as possible. Furthermore, it provides us with detailed reporting, which allows us to keep track of labor costs, expenses, and more. Im really pleased with Verizon Connect Field Service Management, and our team is finding it increasingly easier to use. I strongly recommend it for anyone looking for a comprehensive and reliable field service management solution. 4.5/5 stars!

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Buyer, North America Mid Market Company

May 17, 2023

As a supplier partner we have been using Verizon Connect as our Field Service Management for the past 3 years or so. We have nothing but positive sentiments to express of this solution. The product vision and various features have enabled us to gain greater insight into our field operations while providing a much improved customer experience. This in turn has allowed us to better plan and optimize our operations to reach unprecedented heights of efficiency. The AI capabilities have been particularly useful. Automated workflows, predictive scheduling and asset tracking are just a few examples. The platform is also incredibly stable and scalable, so theres been no fear of unexpected downtimes. I must also point out that in our experience the customer service staff at Verizon Connect are incredibly knowledgeable and helpful. No matter how complicated our questions are, the staff always provide patient and useful solutions. Overall, I rate Verizon Connect 5 out 5 stars and I would happily recommend this software to anyone in the market for a great field service management system.

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Buyer, SME Company

May 17, 2023

Ive been using the Verizon Connect Field Service Management for the past 6 months and have more than enjoyed its vastly extended features. The product vision of Verizon Connect is to make sure field service management is taken care of with maximum efficiency with seamless navigation between modules. It is well planned out and diligently crafted to integrate with every other add-on Ive tested. It also provides out-of-the-box support for most popular SaaS products like QuickBooks, HubSpot and Google Suite. Ive found the product vision to be well-executed and I give it 5/5 stars! Review 2 - Product Features

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Buyer, Asia Pacific Company

May 16, 2023

Review 4 I am a service provider who is currently making use of Verizon Connect Field Service Management (FSM). In my experience, I have found this system to be an effective tool for managing service operations. I particularly like the task scheduling and asset tracking features, as they enable me to manage my operations with greater efficiency. The product vision and features of Verizon Connect FSM are quite admirable. What really stands out for me is the fact that the software is highly integrable, allowing me to integrate third-party apps and systems for improved information gathering. Though, I find that there is a lack of user customization options, that does not change the fact that the product vision and features make up for it in a big way. Overall, I rate Verizon Connect FSM a 4.5/5 due to its great product vision, helpful features and powerful integrations.

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Buyer, North America Mid Market Company

May 16, 2023

Verizon Connect is a great Field Service Management that takes care of everything. As an industry vet for over 30 years, I have seen many solutions over the years but this one is the best. Its efficient and packed with tons of futuristic features. The autonomous units used by the software are quite useful. Maintenance and troubleshooting can be done in real-time while data can be gathered to optimize service needs. With the included tracking, I am always aware of where my vehicles are. I found that the user interface is also quite user friendly and my team quickly understands how to use the software with ease. I particularly enjoy the data reports feature as it helps take into account factors like customer feedback and efficiency. With this I am able to reduce cost and improve service efficiently. Plus, I am rest assured that I wont have to worry about hardware complexities as their customer support is always there for a back up. Verizon Connect is definitely worth the investment. This software has earned my trust and Im sure it will exceed expectations for anyone that uses it. Overall, a 5/5 rating from me!

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Buyer, UK Company

May 16, 2023

Verizon Connect Review#1 - Ease of Use I recently took the time to evaluate Verizon Connect, which is a Field Service Management. As a Customer Success leader, I have to be sure that the tools I use are easy to use, so my first impressions of Verizon Connect were crucial. Overall, I must say that I was not impressed with the ease of use of the application. The user interface was very clunky and difficult to figure out. Additionally, the system wasnt intuitive and frequently crashed or crashed my computer when I tried to input data. The experience was incredibly frustrating, and it took me far longer to complete tasks than expected. I rate this aspect 2 out of 5 stars.

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Buyer, North America Mid Market Company

May 15, 2023

Review 5 - Verizon Connects Field Service Management: Im an IT Infrastructure Manager, and I recently had the chance to use Verizon Connects Field Service Management offering. The system is user-friendly and easy to manage, allowing us to take full control of our field service operations. Weve noticed that theres been improved visibility and better automation, which has allowed us to stay organized and on top of tasks. Additionally, customer service is excellent and any issues have been addressed and fixed quickly. All in all, Im highly satisfied with the reliability and product quality of Verizon Connects Field Service Management and would highly recommend it to anyone in need of a reliable field service management solution. Rating: 9/10.

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Buyer, Asia Pacific Mid Market Company

May 15, 2023

Verizon Connect provides an efficient Field Service Management solution with reasonable cost of ownership. For my company, the fees we pay for the software are reasonable and align with the value we get out of the service. The features and capabilities are also quite robust. With its user-friendly interface, business intelligence solutions, and geolocation tracking, it helps streamline our processes and make our field operations more productive. The mobile app is also quite reliable and allows our technicians to navigate easily through job information while theyre on-the-go. That said, I do wish Verizon Connect could offer more options and flexibility in terms of cost planning. That would definitely be a welcomed improvement. Overall, I would give Verizon Connect a rating of 4 out of 5 for Cost of Ownership. Review 2 Ease of Use

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Buyer, UK Company

May 14, 2023

Im a Supplier Partner of Verizon Connect, and I have nothing but good things to say about their Field Service Management product! The customer service alone is top-notch and makes it easy to troubleshoot issues and answer questions as they come up. In addition to the great customer service, Ive found that the system is incredibly interoperable with other software and cloud solutions, making it easy for me to integrate with the systems I already have in place. The scheduling system is easy to use and efficient, allowing me to maximize productivity for my business. It also allows me to optimize and customize my routes, which is a huge help. Even better, the tech support is stellar and always available when I need them. In general, I have nothing but good things to say about Verizon Connects Field Service Management product its been a game-changer for my business. Rating: 5/5 stars!

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Buyer, North America SME Company

May 13, 2023

1. Verizon Connect as Field Service Management (Cost of Ownership): I have been using Verizon Connect as our Field Service Management for a few years now, and overall, I am very pleased with the cost of ownership for this tool. Its extremely affordable, in fact, its even cheaper than some of the competitors we looked at when we were shopping around. The features are also great, they cover most basic needs and it even includes some useful advanced capabilities. The integration with our existing software was smooth and the support team has been great throughout the entire process. In terms of value for money, I would rate the overall cost of ownership with Verizon Connect as an 8 out of 10.

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Buyer, Asia Pacific Mid Market Company

May 13, 2023

Ive been using Verizon Connect for some time and I must say, its quite a powerful piece of software. The feature set is top-notch and its abilities to integrate with our other systems have been great. Furthermore, its analytics have been an invaluable asset to our team. That being said, its pricing model is quite steep and not very accessible to businesses of a smaller scale. It could benefit from considering packages better suited towards them. Furthermore, its feature set is a bit overwhelming and doesnt offer the same intuitive experience as some of its competitors. In terms of supporting future use cases, I think it has a ways to go. Other software options have made more significant strides in this area and Verizon Connect could benefit from taking a cue from them. All in all, I would rate Verizon Connect a 3/5. Its feature set and analytics are impressive, but its lack of support for some use cases and expensive pricing makes it difficult to recommend for many.

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Buyer, SME Company

May 12, 2023

If youre a small business, Verizon Connect Field Service Management has been a great asset. The software provided a lot, including the ability to track assets and customer interactions in real time. On top of that, their IT solution has been top notch. The use of next generation technology has enabled us to increase our efficiency and improve customers response times. The templates for different customer profiles were also very useful. The AI, however, took some getting used to, but eventually became easy to manage. When it comes to customer service, the staff are very knowledgeable. However, some of their response times can be slow, which can of course delay the process. We have a record of our conversations with them, which helps us resolve any issues quicker. Overall, Id highly recommend this software to small businesses like ours. We have gotten a lot of value out of it. The innovation gets a 2.5/5, and the customer service receives a 4/5.

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Buyer, North America SME Company

May 12, 2023

2.Rating: 2/5 Review: At our engineering firm we chose to implement Verizon Connect as our Field Service Management, and we were generally satisfied with its functionalities. However, its cost of ownership is far too high for the features it offers. This software is significantly more expensive than other comparable solutions on the market, while providing fewer advanced features. This is disappointing, and has led to a waste of resources that could have been used to improve other aspects of our engineering operations.

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Buyer, UK Company

May 12, 2023

Im an engineering manager at a manufacturing firm thats been using Verizon Connects Field Service Management for about a year now. Im generally impressed by its interoperability and integration and how easy it is to allow all our departments to access information from the platform. We have a lot of departments that have to be connected via different types of software and to be able to have one platform to integrate it all is really helpful. With the advanced mapping and routing feature, we can also easily set up automated routes for our delivery teams and reduce their workload. Overall, this service has saved us a lot of money and time and I highly recommend it. Rating: 8/10 Overall Innovation and Use of Next Generation Technology

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Buyer, Asia Pacific Mid Market Company

May 11, 2023

Verizon Connect Field Service Management (VCSFMS) Review #4: Verizon Connects Field Service Management suite offered some great features that have made a positive impact on our business operations. The interoperability and integration capabilities have been a major plus and have given us better control over our customer data. The various integrations with salesforce analytics have been an incredible help and have vastly improved our customer experience. The next generation technologies offered with VCSFMS have also been great for our workflow and the cloud features certainly gave us the needed mobility for optimal efficiency. The mobile capabilities included with the suite made it much easier for us to access customer records and track customer interaction, with the companion app eliminating the need for paperwork. That being said, I find their offering a bit steep for smaller businesses. The cost may be a bit prohibitive and there are some features that could perhaps be decluttered. Additionally, I feel the system could use a few additional features for added operational efficiency. Given the various pros and cons, Ill give Verizon Connects Field Service Management offering a 7.5/10 rating.

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Buyer, Asia Pacific Mid Market Company

May 11, 2023

# Verizon Connects Field Service Management offering review #5 Rating: 4/5 Verizon Connects Field Service Management is a great platform for businesses that need to manage operations in the field. It has many great features and functionalities and its modern, intuitive design makes it very easy to use. Ive been impressed with its ability to automate operations and effectively manage resources. The platform also allows me to easily integrate with other services, which has enabled me to improve processes and move to more efficient ways of working. The latest features include support for futuristic use cases, such as cloud computing and machine learning. This offering is a testament to the companys dedication to innovation and shows its commitment to staying at the forefront of next-gen technology. Overall Id highly recommend Verizon Connects Field Service Management to any business looking to better manage their field operations.

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Buyer, North America Mid Market Company

May 10, 2023

I have been in the service industry for about 10 years and I have been using Verizon Connects Field Service Management offering for the last five years. In my opinion, their product vision is great and the features are of a very high standard. The tools that they offer are very helpful in the field and they make it easier to provide a great service to customers. Data can be sent and received instantly and tracking availability is great. All of these features save technicians time and make workflow simpler. The cost of ownership is reasonably priced and it is easy to find a package that fits my business size and budget. Furthermore, pricing for additional features is kept to a minimum and does not affect the overall price. Overall, I appreciate the features that Verizon Connect offers with their Field Service Management offering. I have had a positive experience with their product over the years and would highly recommend them to anyone looking for an effective and efficient way to manage service technicians in the field. On a scale of 1-5, I give them a 4. Review 4

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Buyer, SME Company

May 10, 2023

Review 2 As a head of R&D, Ive had the privilege of using Verizon Connects Field Service Management offering and Im impressed with the possibilities it provides. Their platform allows us to build custom workflows based on our needs, with allocated tasks and automated notifications that ensure everything runs smoothly. Its also great for planning and tracking field service jobs in real-time, reducing costs of ownership and drastically improving completion times. The reporting capabilities further streamline operations and make it much easier to optimize our fleet performance. In addition to this, the integrated analytics and advanced data visualization options provide insights that I could never have previously achieved. All in all, Im very pleased with this platform and would highly recommend it for futuristic use cases. Rating: 9/10

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Buyer, North America SME Company

May 09, 2023

I recently got a chance to test out the Verizon Connects Field Service Management, and I was quite pleased with the results. It takes the challenge out of managing our field service personnel and equipment, as the platform leverages Big Data, predictive analytics, and machine learning capabilities to give us valuable insights into our operations. The intuitive user-interface also makes it easy for our team members to manage and update our assets as needed. The level of innovation that Verizon Connect brings to the FSM platform is quite simply unmatched. It leverages the latest cutting-edge technologies to give us unprecedented levels of visibility, control and efficiency in our operations. It also includes a full range of reporting and analytics solutions to make sure our assets are up to date and performing as they should. The platform is also capable of integrating with other leading management software solutions, such as Oracle, SAP, and Microsoft Dynamics. This is an especially powerful feature, as it helps our team to create a better asset management ecosystem by combining the features of several platforms into one. I highly recommend Verizon Connects Field Service Management to engineering companies. The robust features and interoperability capabilities it provides makes it a great choice for asset management. I rate it a 9/10 for its innovative technology, intuitive UI and wide range of potential applications. Review 5 (Verizon Connects Field Service Management)

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Buyer, SME Company

May 09, 2023

Verizon Connect has been an inadequate solution for us. As an Engineering Manager, I need a software solution that is both user-friendly and reliable, and Verizon Connect fails in both regards. First of all, their customer service is abysmal. Ive had many issues, and the customer service team has struggled to help me. Ive had to handle everything on my own, and the process has been extremely frustrating. In addition, the ease of use is not great. Ive found the platform to be unwieldy and unintuitive. Finally, the customization and training materials are inadequate. Ive been unable to make the changes I need, and the training resources are outdated. Overall, I wouldnt recommend Verizon Connect. Their customer service and ease of use are both lacking, and the customization and training materials leave much to be desired. I would rate Verizon Connect a 2/10.

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Buyer, UK Mid Market Company

May 08, 2023

Review #1 (3/5 stars): I have used Verizon Connects Field Service Management offerings for many years, and have generally been satisfied with them. The ability to integrate with other systems and power a wide variety of processes has been very helpful in streamlining my teams workflow. The system is easy enough to use that even my least tech-savvy employees can use the system with minimal training. That said, there is still work to be done in terms of interoperability and integration. While there are many tools available, they do not always communicate with each other as one would hope. This lack of compatibility can lead to a lack of efficiency and can make the process more difficult than it needs to be. That being said, I believe that using Verizon Connects Field Service Management offerings can help any business increase their productivity and reduce their overhead costs. It may take some time to learn the system and to find the best integrations but the investment should be worth it in the long run.

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Buyer, UK Company

May 08, 2023

Verizon Connect Field Service Management (VCSFMS) Review #2: Verizon Connects Field Service Management offerings certainly have their advantages. The integration capabilities and interoperability features are a great addition to any business workflow, allowing you to import customer data for added security and privacy. The various integrations available were a major plus and provided us with features such as salesforce analytics to improve our customer service. The next generation technologies offered with VCSFMS provided us with tools to make customer data management a far simpler task. We were able to update data in real-time, create custom forms and dashboards, and access data from anywhere thanks to the cloud features. The mobile capabilities made it far easier to access customer records from anywhere and anytime. Verification of customer details prior to the start of tasks was much easier and could be done in a fraction of the time thanks to the mobile capabilities. The companion app also allowed our employees to stay on top of their tasks and get each job done quickly and efficiently. In a world of ever-evolving customer service needs, VCSFMS offers a comprehensive suite of features and functionalities that are ideal for a business of any size. They provided us with the tools needed to better manage customer data and improve customer experience, which is why Im giving it overall a 7.5/10 rating.

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Buyer, UK Company

May 07, 2023

Verizon Connects Field Service Management system is quite impressive. The analytics alone are worth the investment, way more than what my fleet of technicians actually needs. The ability to manage and monitor many aspects of the system easily is unparalleled and the asset-tracking technology they provide is second to none. The fact that all of this is available from a single installation point makes using it even more convenient. Given the top-of-the-line features, I was expecting a much higher price tag, but Verizon Connect has done a great job keeping the cost down and making it a very worthy investment. Value for money-wise, Im more than happy. The system is also a clear winner in the innovation category. It brings together next-level features and technologies such as their omni-channel feature, mobile app, and mapping tools, using the latest in FSM technology. Rating 8/10.

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Buyer, Asia Pacific Company

May 06, 2023

#Review 4 Having used Verizon Connect Field Service Management for over a year now, I can confidently say that the software is a great solution for our companys field service operations. The automated scheduling optimization feature enables us to minimize travel costs, minimize unproductive time, and optimize all resources. The mobility feature also allows us to access the system on the go, creating more efficiency within the system. In addition to this, the customer tracking feature ensures that customer satisfaction is maintained and that field services are consistently up to the quality standards. Furthermore, the system helps us to identify possible problems before they arise, allowing us to address them quickly. I would say that the value for money of the Verizon Connect system is 4 out of 5. Considering the amount of operative and customer satisfaction Ive managed to extract from the software, I believe that our investment was worth it.

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Buyer, UK Mid Market Company

May 05, 2023

Verizon Connect Field Service Management has been a great choice for our organization. We switched over to this software a few months back, and it has proven to be a great move in terms of interoperability, integration, and cost of ownership. In terms of interoperability, the software offers great connections with different hardware and software providers such as Cisco, IBM and Dell, as well as cloud-based solutions like Amazon Web Services and Microsoft Azure. This has allowed us to take advantage of the best technology available in the field. Furthermore, it also offers great integration with a range of popular software solutions such as Oracle, SAP, Salesforce, and Box. In addition, it integrates with leading mobile and GPS tracking solutions to ensure that our field technicians are up to speed. All of this provides us with a unified platform for our field service operations. The cost of ownership for Verizon Connect is also quite reasonable. Its much lower compared to what the other solutions offer and is accompanied by a free trial period. This allows businesses to get a feel for the product before committing to a full purchase. Overall, I think Verizon Connect Field Service Management is a great choice for businesses looking for a reliable, affordable, and fully integrated platform. I would rate this product an 8/10.

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Buyer, North America Mid Market Company

May 05, 2023

In my time at Enterprise working as a Sales Development Representative, I had the privilege of using Verizon Connects Field Service Management for corporate customers. I must say, I was really happy with the performance; it is flexible and intuitive, with reliable service and robust features. I found the product reliability to be particularly impressive. The software ran without any hiccups, ensuring daily operations were not interrupted in any way. In addition, the customer service staff was very knowledgeable and helpful, willing to answer any of my questions right away. Verizon Connect also provides great support for ongoing deployments. The instant deployment feature, for example, proved to be extremely useful; I could easily deploy a variety of new features with just a few clicks. Furthermore, I had visibility into usage and performance thanks to an analytics dashboard, which made it easier to monitor progress and reconcile discrepancies. Overall, I think Verizon Connects Field Service Management is a great option for enterprise customers. It is reliable, flexible, and easy to use, with excellent deployment support and analytics. I would highly recommend it and rate it 4.5/5 stars.

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Buyer, SME Company

May 04, 2023

Verizon Connect - Product Vision Ive been running a small business for the last 5 years, with no IT department. Verizon Connects Field Service Management solution changed the way I managed operations. It helps me easily manage my operations, workflow and processes, making my life that much easier. Whats more, the customer service they provide is top notch. My overall experience with Verizon Connects product vision has been very positive, and I would rate it a 10/10.

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Buyer, Asia Pacific Mid Market Company

May 04, 2023

Product Innovation - 4/5 stars Verizon Connects Field Service Management product offers a great range of features that bring a whole new level of efficiency to service delivery operations. We have found great success with task automation, allowing us to save time and resources while providing better service. Customer engagement is also increased with reporting tools that can identify trends and customer needs quickly, and invoicing automation further helps the bottom line. The mobility of the product is impressive and the GPS and receipt tracking have been especially helpful. We hope to see some more improvements on the UI for customer portals and mobile applications, once the product is further developed. Product Reliability - 5/5 stars We have found Verizon Connects Field Service Management product to be quite reliable. The product has a robust core architecture and is built with customer satisfaction in mind. In the past year of using the product, we have not experienced any major issues with its performance. The insights from analytics and reporting tools that it has generated has been invaluable, giving us the key data points for making the right decisions. All in all, the product is a great improvement to our service delivery procedures and we are optimistic it will help us drive more customer loyalty and satisfaction.

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Buyer, Asia Pacific Mid Market Company

May 04, 2023

After Sales Support Review: Another major advantage of using Verizon Connects Field Service Management offering has been the outstanding customer service and after sales support we receive. Whenever I have a question or need advice on any aspect of the product, I can quickly get in touch with their representatives and they always offer prompt support. The user forum and knowledge base has also been really helpful and can answer most of the common questions that new implementers might have. In addition to the online support, Verizon Connect also provides consulting services to help us with the more complicated integrations. I give Verizon Connect a 5-star rating for the after sales support that they provide.

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Buyer, SME Company

May 02, 2023

Review #1 Im a Sales Development Representative at Enterprise, and I recently started using Verizon Connect Field Service Management. So far, Im quite pleased with the product features. Its easy to use, and has all the features I need for managing my customers field service data. From scheduling to job completion tracking to invoicing, its all conveniently located in the same app. However, Im not as impressed with the product reliability. Ive had quite a few crashes in the past couple of weeks, so Ive had to waste time restarting. This could be a big issue if I had an important customer in a time crunch. Id rate the product features a 4/5, but the product reliability only 2/5.

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Buyer, UK Company

Apr 30, 2023

# Verizon Connects Field Service Management offering review #1 Rating: 4.5/5 Ive recently had the opportunity to use Verizon Connects Field Service Management platform and it is amazing! It has everything an organization needs to manage and optimize field service operations. Im thoroughly impressed with its use of next-gen tech to power a unified platform thats easy to use and incredibly intuitive. It gives businesses the flexibility to integrate with other services and manage field operations from one consolidated platform. From job scheduling, to project tracking, to digitally managing jobs – the platform helps maximize efficiency as well as productivity. I also love the fact that it enables easier customer interaction with its ability to send automated communication with appointment reminders, etc. This surely helps to improve customer service satisfaction. Id highly recommend taking advantage of the next generation of field management technology empowered by Verizon Connect Field Service Management. It has been revolutionary in helping organizations better manage and optimize field operations.

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Buyer, Asia Pacific Mid Market Company

Apr 30, 2023

This past year I had the opportunity to use Verizon Connects Field Service Management suite of products and I am glad I did. While initially I was skeptical of how a system with such comprehensive features could be offered at a reasonable price, I soon found out it was true. The value for money was great, and so was the overall level of innovation. The omni-channel feature allowed us to communicate quickly and easily with the technicians, and the asset-tracking technology provided us with an easy way of monitoring their activities. The mobile app made using the system much more convenient and allowed us to access information in real-time. Overall, I am more than satisfied with Verizon Connects Field Service Management System and happily rate it 8/10.

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Buyer, Asia Pacific Company

Apr 29, 2023

Review 2: Verizon Connects Field Service Management is an excellent option for allowing me to better manage my customer contracts and service requests. I found the platform to be comprehensive in terms of offering task routing and monitoring, customer management, automation, and job analytics. One particular emphasize on the product vision was the customer management functionality, which allowed me to organize customers data and information within a single integrated system. From there, I can easily pull customer contact information in order to deliver content and send updates quickly and accurately. In terms of use, I found the interface to be intuitive and straightforward. Navigating through tasks, customer data, and other information was a breeze, thanks to the intuitive design and generous tutorials in the platform. On top of that, the integration with other productivity suites made it even easier to stay on top of tasks and customer requests. All in all, Verizon Connects Field Service Management platform is an indispensable tool for any Procurement Manager, delivering a comprehensive set of features, great customer experience and interface, and seamless integration with tools for productivity. Rating: 9/10.

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Buyer, UK Company

Apr 29, 2023

All in all, my experience with Verizon Connects Field Service Management has been good. It offers useful features, easy integration, and value for money. I feel like the drawbacks Ive experienced, such as limited technical support, could be easily fixed and would improve my overall experience. Rating: 3/5

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Buyer, Asia Pacific Company

Apr 29, 2023

Verizon Connect - Feature Set Verizon Connects Field Service Management feature set is robust, helping me manage customer and job scheduling, increase productivity, and streamline billing. I love that I can easily track all the job progress, assign the right technicians for each, and measure performance. I use the cost and time tracking feature, which has significantly improved the efficiency of my business. I would rate Verizon Connects feature set a 9/10.

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Buyer, UK Mid Market Company

Apr 28, 2023

#Review 3 Having had the chance to use Verizon Connects Field Service Management offering, I am pleased with the product innovation and features of the software. First of all, the use of geofencing has enabled us to quickly and easily track and manage team locations and processes. Secondly, its custom data frames has allowed us to efficiently manage scheduling and dispatch things from one central hub. In addition, we have also been able to utilize its customer history and insights to better understand and meet customer needs and expectations. This has ultimately enabled us to provide timely and accurate customer service, reducing customer support costs. Overall, I would rate the Field Service Management offering 4/5 stars. It has made a significant difference in the efficiency and effectiveness of our team, although I do occasionally experience some minor bugs.

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Buyer, Europe Company

Apr 28, 2023

Review 3 - Overall Experience Overall, I am very pleased with my experience with Verizon Connect Field Service Management. It has surpassed my expectations when it comes to both ease of use and support for futuristic use cases. Im particularly impressed with the ability to manage and monitor service calls from a single interface. This has allowed us to reduce costs and boost efficiency in our engineering operations. On top of that, the predictive analytics and maintenance tools have enabled us to identify threats and take preventive measures in a timely manner. Moreover, the helpful customer support team is available 24/7 to answer any questions that we may have. I give them a rating of 9.5/10 for their overall performance.

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Buyer, North America Mid Market Company

Apr 28, 2023

Review 4 – Ive been using Verizon Connects Field Service Management for a couple months now and Id have to say, Im quite pleased with my experience. Everything about this offering is designed with the customer in mind—from the user-friendly interface to the powerful product features and innovation. Im especially impressed with the automated customer notifications that helps us keep our customers up-to-date with their service requests. The scalability of the product is tremendous. With such features as intelligent routing and automated scheduling, our business has been able to effectively manage our mobile field service workers as well as our assets with ease. Overall, I give Verizon Connects Field Service Management a 4.8 out of 5. Its a stellar product and I really cant recommend it enough.

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Buyer, North America SME Company

Apr 28, 2023

Verizon Connect Review#3 - Use of Next Generation Technology Given the lack of innovation that Ive described, it stands to reason that Verizon Connect does not utilize next-generation technology in any significant way. This was extremely disappointing as these types of technologies can really help to provide a better experience for customers. I was especially bothered by the lack of integration options that are typically available through services like this. I rate Verizon Connect 1 out of 5 stars in this category.

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Buyer, UK Mid Market Company

Apr 28, 2023

Given the scope and complexity of our field services, I was also looking for a solution that was simple and efficient to use. Thankfully, Verizon Connects Field Service Management offerings delivered yet again. The suite is really easy to use, with a great interface and tons of features that are integrated directly with our existing system. Scheduling, dispatching and invoicing services can all be done in a few clicks and with no technical know-how required. The integration of our existing systems noticeably improved the efficiency of our processes, and I was even able to assign tasks and follow up on their completion on-the-go, thanks to the mobile app. Overall, the ease of use of Verizon Connects Field Service Management is impressive. Id give it a 4.5 out of 5 stars. Review 3 Cost of Ownership (Rating: 4 stars)

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Buyer, Europe Company

Apr 28, 2023

4. As an AVP in an enterprise, I had the fortune of using Verizon Connects Field Service Management product. The experience has been nothing short of excellent. The deployment was smooth and handled expertly. The personnel from Verizon Connect provided me with the necessary guidance and advice throughout the process. The product itself is equipped with great features, like the Task Manager and Assignments tools. These allowed us to track and manage projects effortlessly, while the analytical features enabled us to locate and rectify any problems before they cause any major issues. The brilliant customer support provided by Verizon Connect was also a major plus. Rating: 4.5/5

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Buyer, North America SME Company

Apr 27, 2023

##Help Documentation Offering Review Verizon Connects Field Service Management offers quite a few help documents, but theres definitely room for improvement. These documents provide valuable information, but can be a bit overwhelming due to their comprehensiveness. A more granular approach would have been helpful, as it would allow us to look up the specific topics we are interested in much quicker. Due to the lack of clarity, users often end up going through multiple documents to get the desired result. The help documents also do not provide insightful advice on how to avoid issues in the first place; its more focused on fixing issues after the fact. On a scale of 1-10, the help documentation offering from Verizon Connects Field Service Management is at a 6.5

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Buyer, UK Mid Market Company

Apr 27, 2023

Review #4 We recently switched to Verizon Connect as our Field Service Management and, after some trial and error, we must say that the results have been satisfactory. The dashboard is quite user-friendly and offers good metric tracking. We are also happy with the mobile compatibility and the data integration with our existing systems. Although Verizon Connects customer service team has been available and helpful when we have needed them, the response time could have been faster. Additionally, the support staff have offered very general and basic answers to our technical questions instead of taking the time to really explain the problem. Overall, I would recommend Verizon Connect for your Field Service Management needs. The software is good and the customer service team is helpful, with a little room for improvement. Rating: 4/5

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Buyer, Asia Pacific Company

Apr 26, 2023

5. I have been using Verizon Connects Field Service Management offering for work in my enterprise, and its been a great help. The deployment process was handled with utmost proficiency and worked like a charm. The personnel from Verizon Connect were very helpful throughout and provided us with insights and guidance. The product comes with varied and useful features, like the Project/Task Manager and the Customer Support which allowed us to plan large scale projects and easily track customer requests. The analytical capabilities of the product have also been indispensable to us in fine-tuning any potential issues. All in all, Verizon Connects Field Service Management is an outstanding product and I can highly recommend it. Rating: 4.8/5

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Buyer, North America SME Company

Apr 26, 2023

Verizon Connect Field Service Management has been a valuable asset to our small business. The comprehensive platform has allowed us to be more productive and better manage customer service. The integration of next generation technology has played a big role in aiding this. The artificial intelligence capabilities have been a major hit, allowing us to cut time and cost while improving response time and overall performance. We find the automated message templates very helpful when dealing with individual customer profiles. When it comes to customer service, we found it to be up and down. As previously mentioned, the staff were knowledgeable, however their response times could be a bit slow at times. This caused some major delays, which could have been avoided had the customer service been smoother. But like I said, other times we experienced good service. So in conclusion, Id highly recommend this software to other small businesses. The integration of innovative technology may be intimidating at first, but Im sure youll quickly get the hang of it. As for customer service, it could use an improvement, but I think its been sufficient. Overall, Ill give the innovation a 2.5/5 and the customer service a 4/5.

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Buyer, Europe Company

Apr 26, 2023

Review 1 - Product Vision

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Buyer, UK Company

Apr 26, 2023

# Review 4 Verizon Connects Field Service Management has done wonders for my business unit. The streamlining of processes, cost-effectiveness, and innovation, has made a significant impact on our workflow and productivity. The value for money of their services has been truly unmatched. Ive been able to save a tremendous amount of money from using their services, which has been an invaluable asset for our budget. In terms of innovation and technology, next-gen technology has enabled us to automate tasks, customize services, and manage requests in real-time in the field. This has been an amazing development and has truly allowed us to stay ahead of the curve. However, customer service can be slow to respond at times and the user-interface could be improved. Overall rating: 4/5

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Buyer, North America SME Company

Apr 26, 2023

We have been using Verizon Connect for approximately 4 months and must say it has been a pleasant experience overall. It is a great software to manage our field service operations, allowing us to more easily create jobs, dispatch technicians, and track vehicles. It offers some really advanced features such as real-time situational awareness, deep analytics, and predictive routings; all of which has helped us to automate and streamline our operations significantly. What I find particularly impressive is its customer service. It is incredibly responsive, and I always receive quick answers whenever I reach out for assistance. The support team is extremely knowledgeable and willing to go the extra mile to resolve our queries quickly. My only feedback would be that the reporting capabilities could be further improved, as it is still quite limited. While their reporting could do with improvement, I would rate Verizon Connect 4.75 stars out of 5. They have been an excellent partner, providing advanced functionalities and delivering top-notch customer service.

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Buyer, Asia Pacific Mid Market Company

Apr 26, 2023

Review 2: Verizon Connect Field Service Management I have been accessing Verizon Connects Field Service Management (FSM) solution for some time and have been mostly pleased with it. Its rich features and tools have been instrumental in the efficient implementation of our projects. The job dispatch module is particularly helpful and provides us good control over our activities. Moreover, the job scheduling tools have enabled us to quickly and accurately follow up what our technicians are doing, which is a great help. The product also provides us with useful notifications and geo-location map-tracking feature to keep an eye on each technician. We have also encountered a few issues and the product team is trying to address them. Overall, the product is easy to use and quite reliable, providing us with a robust solution for our projects. I rate the product 8/10.

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Buyer, North America Mid Market Company

Apr 25, 2023

Verizon Connect - Review by Industry Veteran

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Buyer, North America SME Company

Apr 25, 2023

Verizon Connect Review 5

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Buyer, North America Mid Market Company

Apr 23, 2023

Review #2 At my company, we recently began using Verizon Connect as our Field Service Management and I am extremely impressed with the results. The system is incredibly user-friendly and has allowed us to quickly and efficiently manage our operations from a single point of entry. Plus, the customer service team is always available to help with any issues or questions we have had. This software platform has increased our efficiency drastically as it tracks jobs and provides detailed reports. Additionally, it integrates with our existing systems to provide more accurate reporting and data in real-time. Plus, our employees love the ability to access it on their mobile devices while on the go. The customer service at Verizon Connect has been extraordinary. We always receive quick responses and the team is always available to help. They take the time to answer all of our questions, no matter how small they may be. We are extremely happy with Verizon Connects ease of use and customer service. I would highly recommend this software to any business looking to increase their efficiency. Rating: 5/5

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Buyer, Asia Pacific Mid Market Company

Apr 23, 2023

Review 3 - Verizon Connects Field Service Management Having taken a look at Verizon Connects Field Service Management offering, I have to say I was left with mixed feelings. On the one hand, I appreciated the use of innovative next-gen technologies to help accurately identify and analyse trends in customer service. On the other hand, the customer service seemed to be lacking. I found myself in automated customer service loops far too often, and when I did get a response, it felt unhelpful and rushed. Also, most queries of mine seemed to fall through the cracks, meaning I had to start all over again. For a conglomerate such as ours, customer service is paramount and should be of a much higher standard, hence I give Verizon Connects Field Service Management a rating of 3/5 stars.

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Buyer, Asia Pacific Mid Market Company

Apr 23, 2023

Ive used Verizon Connect for a few years now and I must say that it is an impressive piece of software. Its incredibly powerful and its ability to integrate with our other systems was great. The real-time analytics provided were very helpful and our entire team had complete visibility into operations. However, I would like to mention that due to its complex feature set, it is not the most user-friendly. Furthermore, its pricing model isnt especially well suited for smaller businesses as the different packages can get quite expensive. I understand that this is a software for larger companies, but I think that it could do a better job of supporting the use cases needed by small and medium-sized businesses. It could also look into providing more cost-effective packages for customers who dont need the full set of features. Overall, I would rate Verizon Connect a 3/5. Its feature set and integration capabilities are excellent, but its pricing and lack of support for the use cases of small businesses can make it more of a luxury than a necessity.

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Buyer, UK Company

Apr 22, 2023

----------------------------------------------------------------------------------------------------------------------------------------------- Verizon Connect Field Service Management: Supplier Partner Review Rating: 2.5/5 I am a supplier partner of Verizon Connects field service management offerings, and my experience so far has been less than satisfactory. First, the customer service I have experienced is far from optimal. Whenever I have issues or queries, they are not addressed quickly, leading to lost business opportunities or hours wasted waiting on the phone. The response rate is also very slow so I am left waiting for answers for hours and days. Finally, their customer service reps dont always provide helpful advice or solutions. The interoperability and integration aspect of their service is also subpar. Connecting with other software is a hassle. Even after connecting, the data does not sync properly and I often find myself wasting precious time trying to make it all work. Other times, Ill find that the parameters are incompatible, leading to further dissatisfaction. Overall, Verizon Connects Field Service Management has failed to meet my expectations as a supplier partner. Their customer service and interoperability and integration is severely lacking the quality I expect from one of the biggest field service management companies.

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Buyer, UK Company

Apr 22, 2023

Deployment Support: 4/5 Verizon Connect Field Service Managements deployment was more straightforward than expected. The product had useful guides and clear instructions for deployment. The installation was relatively easier compared to other products. Unfortunately, the process was still time consuming and required skillful hands on deck. Product Reliability: 2/5 Verizon Connect Field Service Managements performance has been quite disappointing. We have had instances of intermittent data loss and unreliable functioning of several features. During peak times, my team has noticed extreme lag in performance and response time. This has affected patient experience and consequently customer service.

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Buyer, UK Company

Apr 21, 2023

3. Verizon Connects Field Service Management is a great example of next-generation technology. It has in-built intelligence and automation capabilities which have quite literally revolutionized our business. Its able to predict customer needs better, and that alone has ensured a more pleasant customer experience and fewer calls to customer support. The customer service functionality used to be quite tedious in the past and Verizon Connects Field Service Management has done a great job of mitigating that sore spot. It ensures our customers requests are handled quickly and efficiently. I am also very pleased with its connected vehicle feature that helps us to track any vehicle movement in real time. All in all, this has been an invaluable asset to my business, and I would give it an 8/10.

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Buyer, UK Mid Market Company

Apr 21, 2023

When choosing a field service management provider for our company, I was adamant about finding a solution with a great interface that allowed for fast and easy use. Thankfully, Verizon Connect ticked all the boxes. Verizon Connects Field Service Management suite is extremely easy to use. Scheduling and dispatching tasks can be done in no time, thanks to the great drag & drop system. Invoicing is also streamlined and easy to understand. Furthermore, their mobile app allows us to monitor and track tasks directly from a phone, which is incredibly useful. Im giving the ease of use of Verizon Connects Field Service Management suite a rating of 4 out of 5 stars. Review 5 Cost of Ownership & Ease of Use (Rating: 4.5 stars)

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Buyer, Asia Pacific Company

Apr 21, 2023

After recently having the chance to work with Verizon Connects Field Service Management offering, I must say I am impressed. The deployment support was incredibly helpful and I was able to set up the product in no time. And the product itself had many features that enabled us to tackle our field operations tasks with relative ease. However, I did have some issues with the interface. It was a bit clunky and could definitely use some refinement in terms of user-experience. Overall, I was quite pleased with the product and would recommend it to any business that needs to streamline their field operations tasks. Id give it an 8 out of 10.

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Buyer, UK Company

Apr 20, 2023

4. Verizon Connect as Field Service Management (Value for Money): The value for money that Verizon Connect provides is generally outstanding. The toolset is incredibly robust and the lack of disruptive updates and hardware changes streamlines workflow. Plus, it integrates with our existing software flawlessly. The support team has also been exemplary. My requests are always addressed within a timely manner and whenever theres a problem, theyre quick to respond. I would rate the value for money with Verizon Connect as 9 out of 10.

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Buyer, SME Company

Apr 19, 2023

Product Innovation - 4/5 stars Verizon Connects Field Service Management product has found success in many of its target areas. We have been able to automate service delivery tasks with exponential increases in opportunities for customer engagement and customer loyalty. The analytics suite offers real-time insights on customer needs and trends, allowing us to better focus our service efforts in areas that need attention. The product also provides integrated workflows that keep the customer informed at each stage of the service cycle, and the reporting tools help identify areas of improvement that can be implemented quickly. We do believe the UI for customer portals and mobile applications could be improved with the latest technology, which we hope will be included in new releases of the product. Product Reliability - 5/5 stars Verizon Connects Field Service Management product has been absolutely reliable for us. We received great advice from the project team and our deployments have gone smoothly all along. The usability features such as job tracking, dispatching and scheduling all run without a hitch and have enhanced our customer service procedures. The product has a robust and well developed core architecture that puts customer service first, and we are very happy to say that the product is able to deliver a dependable service with a remarkably low rate of downtime.

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Buyer, Asia Pacific Company

Apr 19, 2023

3.Verizon Connect: A powerful Field Service Management Solution "As a procurement manager, Im always on the lookout for reliable, feature-rich, and cost-effective solutions that make my job easier. After weeks of research, I decided to try out Verizon Connect as my field service management solution, and Im glad that I did! It offers an incredible range of features that I found very efficient and reliable. Im most impressed with the tools robust interoperability. It seamlessly integrates with other systems, which has resulted in improved efficiency for us. We now have greater control over our service requests, and I can track the progress of each job with ease. I also appreciate the ability to deploy and manage the software quickly and without any hassle. Furthermore, Verizon Connects scalability makes it adaptable to various sizes and types of businesses, regardless of their scope. What really makes Verizon Connect stand apart from its competitors is its capacity to help forecast usage and analyze data accurately. The predictive analytics feature has been incredibly useful in maximizing our service level performance. If youre looking to revolutionize your field service management process, you should definitely give Verizon Connect a go. 5/5"

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Buyer, SME Company

Apr 18, 2023

Deployment Support: 3/5 When I used Verizon Connect Field Service Management, deploying it was relatively easier than anticipated. The process was divided into small steps and had a lot of detail involved. It was great that the guidance was provided in a clearmanner which eased out implementation of the solution. However, the process was still time consuming and required an expert hand to work on finer details. Product Reliability: 1/5 Unfortunately, the Verizon Connect Field Service Management product has not been up to the mark in terms of its performance and reliability. I have experienced glitches in data validation as well as server lags which disruptednormal operations. The product has also crashed multiple times in past weeks with little to no relief. This caused us considerable time and effort for resolution leading to sizeable cost.

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Buyer, SME Company

Apr 18, 2023

Review 2 - Verizon Connect Field Service Management I recently had the opportunity to evaluate Verizon Connect Field Service Management and decided to give it a try. After using this product for a few weeks, I can confidently say that this is one of the best service management solutions Ive come across. The innovation and ease of use of Verizon Connect are the features that I found the most impressive. Because this system uses next generation technology, its much easier to use, an immense plus when dealing with large numbers of customers. The combination of automation and predictive scheduling makes it incredibly easy to optimize customer engagements. Furthermore, its customer insights and analytics system enabled me to better track customer experience and provide more tailored customer service. The interoperability of this system is also a major plus. Its easy to integrate with almost any existing CRM platform or software to provide a wide range of capabilities and visibility. Whats more, its single console provides powerful search, reporting, and analytics capabilities. I would certainly recommend Verizon Connect Field Service Management to anyone looking for a comprehensive customer service solution. Its easy to use and full of features that make it an excellent choice for any organization. 4.5/5

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Buyer, North America Mid Market Company

Apr 18, 2023

Verizon Connects Field Service Management stood out to me as the clear frontrunner when considering a FSM system. It gave us the ability to take control and had the capability to do what no other FSM system can even contemplate. The asset tracking capabilities of the system are unparalleled, and it has a fantastic omni-channel feature which allows us to communicate with our field technicians quickly and easily from anywhere. The mobile app feature gives our technicians the ability to access information directly from their devices, cutting down greatly on time and money spent on manual tasks. The mapping, scheduling, and routing features are amazing and make managment of our fleet of technicians easy and simple. Overall, I am more than impressed with Verizon Connects Field Service Management system. They leverage the latest technologies in the FSM market to provide us with an incredibly robust and feature-rich system. Value for money wise, this system is top tier, it will save us countless hours and dollars in the long run. As far as overall innovation is concerned, this system stands leagues above the competition, and I highly recommend it. Rating 9/10.

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Buyer, UK Mid Market Company

Apr 17, 2023

I have been using Verizon Connect Field Service Management for over a year now, and I can say without a doubt that it is one of the best Field Service Management solutions out there. Seamless interoperability and integration with other systems combined with a great cost of ownership makes it an ideal choice for businesses looking to streamline their field service operations. With Verizon Connect, Ive been able to easily connect to several leading hardware and software providers such as Cisco, IBM, Dell, as well as cloud-based solutions like Amazon Web Services and Microsoft Azure. This has enabled us to get the best technology available to have an efficient process. Additionally, this software also integrates with major software applications such as Oracle, SAP, Salesforce, and Box. Plus, it also offers great mobile and GPS tracking solutions to ensure that our field technicians are always up to date. All of this provides us with a connected platform suitable for our field service needs. On top of this, the cost of ownership for Verizon Connect is quite reasonable when compared to the other solutions available on the market. This, combined with their free trial period, makes this an attractive and cost-effective option for businesses. Thus, I can highly recommend Verizon Connect Field Service Management for anyone looking for a reliable, cost-effective and fully integrated platform. I would rate this product an 8.5/10.

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Buyer, Europe Company

Apr 16, 2023

In addition to the integration and interoperability of Verizon Connects Field Service Management, I found the value for money to be excellent. The software offers plenty of features and tools which are suitable for my business, like vehicle tracking, workforce scheduling and customer relationship management. Im really happy with the performance and Im confident that my operations will run smoothly thanks to the helpful features this software has to offer. Rating: 5/5 3 Value for Money

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Buyer, North America SME Company

Apr 16, 2023

Verizon Connect Field Service Management - Product Vision (2 out of 5 stars) Verizon Connects Field Service Management offering is ambitious in terms of their product visionâ€”they want to provide unmatched customer service and advanced analytics which should improve customer experience. However, after taking a deep dive into their product vision and market approach, I have been somewhat disappointed in the lack of real innovation that the product brings to the market. Much of their product vision centers around existing technology that has been repackaged as something new. While the potential exists to turn their product vision into something truly transformative in the field service industry, they still have a ways to go.

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Buyer, UK Company

Apr 16, 2023

I am an Engineering Manager, and I implemented Verizon Connect Field Service Management to help manage our teams and resources. We suffer from inefficiencies due to patchy communication and scheduling, and this tool enabled us to hit productivity goals quickly. The product vision is quite clear, and the features are well thought out. I dont think any aspect of the product experience lags in terms of what it can do. It offers features such as job dispatching, GPS tracking, project scheduling, customer management and more. The technology behind it is also strong integration with our systems worked without any problems. The cost of ownership is also reasonable. Verizon Connect Field Service Management is an affordable solution, and Im grateful for being able to leverage the product at such a good price. It is an excellent tool for small and medium-sized businesses who need to save money without sacrificing quality of product. Overall, I am extremely satisfied with Verizon Connect Field Service Management. It has saved us time and money, enabling us to increase our productivity, and I have full confidence in the product. I recommend the product for any business that needs to improve the efficiency of managing its teams and resources.

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Buyer, SME Company

Apr 16, 2023

1.Rating: 3/5 Review: As an engineering manager, I have been using Verizon Connect as our Field Service Management for some time. Though the software has proved to be largely satisfactory in terms of functionality, I have been disappointed by its interoperability and integration capabilities. It often proves to be difficult to sync this software with other existing systems, leading to a lot of wasted time and effort. Even when integrating it successfully with legacy systems, it is often slow and cumbersome to work with, reducing our overall efficiency.

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Buyer, North America SME Company

Apr 16, 2023

I recently became a customer of Verizon Connect, and Ive been really impressed by the Field Service Management they provide. It has not only enhanced the experience of our workers in the field but its also allowed us to much more easily track our resources and outputs. The software is constantly innovating to keep up with next-generation technologies, giving us features like replayable tracks, real-time fleet data, and even gamification to engage field workers. Weve also been pleased with the customer service. Theyve been quick and helpful whenever we had questions or needed support. Overall, Id give Verizon Connect an 8/10 for innovation and use of next-generation technology, as well as their customer service. Review 2

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Buyer, North America Mid Market Company

Apr 15, 2023

Field Service Management Offering from Verizon Connect -Review 3 After implementing Verizon Connects field service management system, I can say without hesitation that this is one of the best platforms that have been available on the market. The features and functionality that is included in the system is exactly what my team needs to, take our operations and customer relations to the next level. The centralized dashboard provides us with an easy-to-navigate overview of all the data and information related to our field services. The analytics have also been incredibly helpful in giving us real-time information on how our services are faring in the field. And the robust mobile application is perfect for our field workers who are always on the go. (Rating: 4.5/5)

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Buyer, Asia Pacific Company

Apr 15, 2023

Review 3 - Verizon Connects Field Service Management Offerings Rating - 3.5/5 I am the Director of a multinational company and until recently, we used the Verizon Connects field service management offerings for managing our staff. Firstly, their vision for the product was good but it lacked certain parts. It was rather generic, which made it difficult for us to properly utilize the resources allocated for service delivery. However, the good part was the automated tracking, which helped us save a lot of time and effort. The features of the product were also quite basic. We were able to get a 360- degree view of the service teams, but the customer service management feature was lacking. There were some noteworthy glitches like the inaccuracy of the customer feedback and false time tracking. On one hand, the futuristic use cases seem to be bright — the company is looking to leverage advanced technologies such as artificial intelligence and IoT. On the other hand, I find their customer service to be quite slow and unresponsive. They need to work on this if they want to stay ahead in the industry. Overall, I found Verizon Connects field service management offerings to be promising. The product is great for my company, but I also think that the company should put more effort into making the product better. Rating - 3.5/5

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Buyer, North America SME Company

Apr 14, 2023

Product Innovation - 3.5/5 stars Verizon Connects Field Service Management product is a well designed solution for managing service delivery operations, but it does have some areas for improvement. For instance, the invoice creation is time consuming, and the override functionality could be improved upon. Additionally, customer service initiatives have been limited by some performance issues that have been reported to us. The customer portal is also lacking UI improvements which would help streamline customer interaction with the product. Nevertheless, they have recently put out version 10.0 of the product which has made some significant leaps in terms of usability, so we are confident that many of the current shortcomings will be addressed as the product matures. Product Reliability - 4.5/5 stars Verizon Connects Field Service Management product has always been reliable and customer satisfaction continues to increase as customer service initiatives are enhanced. Weve seen a great reduction in service delivery lead times and a consistent performance in workers and customer interactions. The product has also been able to seamlessly integrate with existing customer systems, allowing us to take advantage of their established infrastructure. Additionally, the customer support team is always available to answer any issues that may arise with the implementation process.

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Buyer, Asia Pacific Mid Market Company

Apr 13, 2023

Im really pleased with Verizon Connects Field Service Management solutions. Not only is the cost of ownership extremely competitive and low compared to other providers, but the suite is also incredibly easy to use. The suite is designed to be user friendly and remarkably intuitive. Scheduling and dispatching tasks can be done quickly and easily, even on the go thanks to the mobile app. The invoicing system is also simple and straightforward, with no hidden fees or added costs. And the cost of ownership remains manageable even after the length of the contract. In conclusion, Verizon Connects Field Service Management solutions are an excellent choice and Id rate them 4.5 out of 5 stars.

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Buyer, North America Mid Market Company

Apr 13, 2023

Verizon Connect Field Service Management is an excellent choice for any organization looking to streamline their field service operations. The software offers great interoperability, integration and cost of ownership. Weve been using Verizon Connect here at our organization for the past few years and have been really pleased with the results. In terms of interoperability, Verizon Connect is a great platform for connecting to other hardware and software providers such as Cisco, IBM and Dell as well as cloud-based solutions like Amazon Web Services and Microsoft Azure. This has allowed us to take advantage of their industry-leading technologies to get the job done in an efficient manner. The software also offers great integration with a plethora of other industry leading applications such as Oracle, SAP, Salesforce, and Box. It also integrates with popular mobile and GPS tracking solutions to ensure that our field technicians can always be on top of their game. All of this provides us a unified platform for our entire field service operations. The cost of ownership for Verizon Connect is also quite competitive. Its very affordable compared to other solutions on the market and is accompanied by a free trial. This allows us to get a feel for the product before committing to a full purchase. After using Verizon Connect Field Service Management for a few years, I can highly recommend it to anyone looking for a reliable, cost-effective and fully integrated platform. I would rate this product an 8/10.

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Buyer, Asia Pacific Mid Market Company

Apr 12, 2023

Reviewing Verizon Connects Field Service Management offerings, I would rate it 3/5 overall. Cost of ownership: You may get the service at a reasonable price, but the cost of implementation and maintenance is rather expensive. Hence, I would rate it 2/5. Overall Innovation: I have to give a 4/5 rating here. The use of next-gen technology like real-time data recorders, location trackers and AI-based analytics is fabulous. Use of next generation technology: Despite implementing the latest tech-savvy equipment, the software still has its limitations like compatibility issues with Mac devices or its non-customizable feature plans. Hence, I would rate it 3/5.

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Buyer, UK Mid Market Company

Apr 12, 2023

Ive been a customer of Verizon Connect for almost a year now and I must say, Im very pleased with the software. As a woman leader in the customer success space, I can confidently say that it has allowed me to more effectively manage my teams Field Service Management needs. The software is incredibly user friendly and the customer support is top notch. Everything within the software is very well organized and easy to find. Furthermore, the extensive features that come with the software make it a perfect fit for my teams field service management needs. Weve been able to easily track our staff in the field, assign tasks, and get real-time updates on progress. Having instant access to accurate data has been a huge benefit for us! I can honestly say that Verizon Connect has exceeded all of my expectations. Since implementing the software we have been able to significantly increase the efficiency of our field service operations. The customer service has been excellent, Ive had no issues whatsoever. Its also worth mentioning that with Verizon Connect you can also integrate your customer service operations into the same platform. This is great for our team as it simplifies the process of managing customer service requests. Overall, I give Verizon Connect a perfect 5 star rating. I highly recommend this software to anyone looking for a reliable and user friendly Field Service Management.

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Buyer, UK Company

Apr 11, 2023

Review 1 - Ease of Use Ive been using Verizon Connect Field Service Management for a couple of months now and I have to say Im really impressed with its ease of use. From the quick setup process to the intuitive user interface, the platform was designed with customer experience in mind. My engineering team was able to quickly map out their job sites and assign technicians to the correct service calls without any major areas of difficulty. Furthermore, the mobile app allows us to remain in touch with our technicians in the field and track their progress in real time. This helps us maintain consistent communication and keep track of jobs to make sure that everything is completed by the end of the day. Overall, Im giving a positive rating of 8/10 for its ease of use.

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Buyer, Europe Company

Apr 11, 2023

Review #3 I recently implemented Verizon Connect for our Field Service Management as our business was in need of a reliable and efficient solution. After using the software for some time, I must say that I am very impressed with the results. The dashboard is incredibly user-friendly and provides great insights into our operations. Additionally, the mobile capability is great for our remote workers as they can access their work data from any location. We are also pleased by the data integration with our existing systems as the setup was fulfilled without any hiccups or issues. The customer service from the Verizon Connect team has been great as well. Whenever we need help with any difficulties, they are always available to help us out. And they are always so quick to respond and help us solve any issues enquiry. I would highly recommend Verizon Connect as a reliable and efficient Field ServiceManagement Software. It has been a great asset to our business and will continue to help our business grow and improve. Rating: 4.5/5

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Buyer, North America SME Company

Apr 11, 2023

My experience with Verizon Connects Field Service Management over the past few years has been a positive one. Their product vision is excellent and the features are well designed. As a veteran in the service industry, I appreciate their dedication to providing innovative solutions to assist service technicians in the field. The tracking feature of their product is particularly useful; it allows techs to be accountable for their time and the services they provide. It is easy to keep track of what they are doing and ensure that they are delivering quality services in a timely manner. The cost of ownership is also very reasonable. Their pricing structures are designed to accommodate businesses of any size, and the cost of additional features is minimal. This allows me to use their product without breaking my budget and without having to pay for extra features that I may not use. In summary, I would highly recommend Verizon Connects Field Service Management to any business, big or small, that wants to streamline their operations. They offer a comprehensive package that includes excellent features and a reasonable cost of ownership. On a scale of 1-5, I give them a 4.5 out of 5. Review 3

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Buyer, North America SME Company

Apr 11, 2023

With so many options for field service management out there, its important to make sure youre getting the best value for your money. After extensive research, Im glad I chose Verizon Connect as our field service management provider. Their cost of ownership is without a doubt one of the best on the market. The suite includes all the features our company needs, including scheduling, dispatch and invoicing, without any unexpected added costs. The cost of ownership was lower than expected and remained so even after the length of the contract. Overall, the cost of ownership for Verizon Connects Field Service Management is great, and Id rate it 4 out of 5 stars. Review 4 Ease of Use (Rating: 4 stars)

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Buyer, SME Company

Apr 10, 2023

I recently started using Verizon Connect for one of our larger customers and I have to say, it is a very impressive piece of software. Its ability to integrate with our other systems was incredibly useful and its analytics were top-notch. That being said, I cant help but feel its overpriced and doesnt do enough to support use cases of small and medium-sized businesses. The feature set is great, but its not as intuitive as Id like it to be and isnt very accessible to those not familiar with more technical software. Furthermore, I think the software lacks in terms of supporting future use cases. It would be great if they could offer packages that better suit the needs of small businesses as it can become quite expensive to purchase the most comprehensive versions. Overall, I would rate Verizon Connect a 3/5. Its an impressive software but its pricing and lack of support for some future use cases makes it difficult to justify for many.

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Buyer, Asia Pacific Mid Market Company

Apr 09, 2023

Verizon Connect provides a reasonable and affordable cost of ownership for their Field Service Management solutions. The features and capabilities that come with the software are quite robust. Furthermore, their mobile app is reliable and enables our technicians to access complete job information while working on-the-go. That being said, I wish there were a bit more options and flexibility in terms of cost planning solutions. That would be a great addition as it could help streamline our processes even more. All things considered, I would rate Verizon Connect 4 out of 5 when it comes to Cost of Ownership.

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Buyer, UK Company

Apr 09, 2023

Review 3: When it comes to selecting a platform for managing my customer contracts and service requests, I settled on Verizon Connects Field Service Management without hesitation. The platform offers an up-to-date and cost-effective solution that allows for the efficient performing of large-scale tasks. The platform offers a wide variety of useful features, such as task routing and monitoring, customer management, automation, and job analytics. I found the customer management feature particularly useful, as it enables me to customize and easily manage customer contacts. I was pleasantly surprised to find the user interface so intuitive and straightforward to work with; navigating through tasks and customer data requires minimal effort. Similarly, integration with Outlook and other productivity suites went flawlessly, making it a breeze to stay on top of customer requests and solutions. Overall, Im highly satisfied with Verizon Connectsfield service management offeringsâ€” it makes staying organized and efficient while managing customer contracts and requests a breeze. Rating: 9.5/10

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Buyer, Asia Pacific Mid Market Company

Apr 09, 2023

Review #4 Ive been using Verizon Connect Field Service Management for the past couple of months as a Sales Development Representative for Enterprise, and overall Im quite pleased with the product features. Scheduling jobs is easy, and I can view my teams progress as projects move from start to finish. I also like the asset tracking feature which makes it easy to track supplies. On the other hand, Im not too impressed with the product reliability. Sometimes the system lags and I have to restart the app, causing me to lose valuable time. Additionally, Im not sure if my data actually stays saved after it crashes. Overall, Id rate the product features 4/5, but the product reliability 2/5.

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Buyer, UK Mid Market Company

Apr 08, 2023

Field Service Management Offering from Verizon Connect -Review 1 I recently had the opportunity to experience Verizon Connects Field Service Management platform, and it is a great offering. The system has intuitive features and capabilities that allow me, as the VP of Operations, to better manage my companys field services. I like the fact that, unlike other solutions I have tested in the past, Verizon Connect focuses on Making the end-user experience a priority. For example, it has a great interface that makes it easy for customers to place orders and also provides enhanced monitoring that helps track the progress of our services in real-time. Overall, I have to say that I am thoroughly impressed by Verizon Connects Field Service Management offering. After just a few weeks of using it, I am already noting the an improvement in efficiency, accuracy, and communication within the team. I would highly recommend the platform to anyone looking for a state-of-the-art field service management system for their organization. (Rating: 4.8/5)

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Buyer, UK Company

Apr 08, 2023

Review 4 - Verizon Connects Field Service Management Offerings Rating - 4.5/5 As a Director of a multinational company, I recently tested the Verizon Connects field service management offerings and I am pleased to say that I am highly satisfied with the product. Right from the beginning, the product vision was quite intriguing. They seemed to have a good handle on the requirements of our company and we found it quite helpful in deploying our field technicians. Furthermore, the product features were quite satisfactory. The dashboard provided us with a 360-degree view of the service teams and even the customer service management feature worked seemingly well — it allowed us to quickly respond to customer queries and ensure customer satisfaction. Moreover, the product is quite futuristic in nature. As they are looking to embrace cutting-edge technologies, I have no doubt that they would be able to create a more reliable and consistent service with the addition of these advanced technologies. To conclude, I believe that Verizon Connects field service management offerings can be an integral part of any company. Not only is the product sophisticated, but their customer service is also one of the best in the industry. Rating - 4.5/5

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Buyer, UK Mid Market Company

Apr 08, 2023

Review 5 - Verizon Connects Field Service Management Offerings Rating - 3/5 I am the Director of a multinational company and recently, we tested the Verizon Connects field service management offerings and I am writing this review to share my experience. At first, the product vision seemed to be good and I was especially impressed with their automated tracking feature of the field service engineers. However, when I saw the actual product, I found it to be a bit of a letdown. The dashboard was a bit complicated which made it quite difficult for us to properly assess the performance. In fact, the customer service management feature was also bit of a dampener — although it looked good and simple on paper, I found it rather chaotic in the actual version. Furthermore, the future prospects of the product werent as bright as I was hoping for. They are looking to use advanced technologies such as artificial intelligence and IoT, however, I think they should have already incorporated these technologies in the current version if they want to stay ahead in the competition. In conclusion, I am lukewarm on Verizon Connects field service management offerings. The product doesnt yet fulfill the needs of my company, but I hope that with the addition of more sophisticated features, it could become an ideal solution. Rating - 3/5

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Buyer, UK Company

Apr 07, 2023

Verizon Connect Review 3

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Buyer, Europe Company

Apr 06, 2023

Verizon Connect is hands-down the best Field Service Management out there. As an experienced industry veteran I can say that this solution is an absolute powerhouse when it comes to managing service operations. Their unique, futuristic features are especially impressive. Autonomous units send relevant data that can be used to troubleshoot in real-time, while the vehicles are tracked using their tracking feature. The user interface is surprisingly user friendly, wasting no time getting my team up to speed with their capabilities. Data reports are quite useful as they give me insights into costs, customer satisfaction, and more. The customer service team also provides ongoing support, ensuring that I dont have to worry about rollbacks due to hardware complexities. To summarize, Verizon Connect is a great software for any service management needs. Its efficient, reliable, and easy to use. With this software, I am able to bring my service transactions to the next level. They certainly deserve a 5/5 rating from me!

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Buyer, Asia Pacific Mid Market Company

Apr 06, 2023

Customization Review: Finally, I should mention that Verizon Connects Field Service Management offering is also highly customizable. We were able to make the product work for our unique use cases by customizing the rules and settings to meet our specifications. A few integrations that weve made with our other partners have been seamless and matched our requirements perfectly. I give Verizon Connect a 5-star rating for the customization options that their product offers.

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Buyer, UK Company

Apr 06, 2023

Review 1: Verizon Connect Field Service Management I am Lead Software Engineer and have been using Verizon Connects Field Service Management (FSM) to manage my teams projects. From the beginning, I found it really helpful for the team and me. The product is quite reliable, providing us with a robust solution for scheduling jobs to quickly and accurately see what our technicians are doing. Furthermore, the geo-location map tracking feature is very effective and helps us to keep an eye on each technician and stay updated about their trip. The job dispatch module provides us with a lot of control over our activities and notifications. The product quality is top-notch, as I have encountered very few bugs over the last few months. Going forward, I am confident that the Verizon Connect FSM will continue to meet and exceed my expectations. I rate it 9/10.

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Buyer, SME Company

Apr 04, 2023

Verizon Connect Field Service Management was the right choice for our small business. Their platform allowed us to easily track assets in the field and manage customer relations. Their use of next generation technology was impressive and I found the artificial intelligence capabilities to be especially helpful. Weve experienced improved communication and response times because of them. Overall, we were happy with the software, but unfortunately the customer service let them down a bit. The staff were knowledgeable and friendly, but their response times sometimes werent great. On two occasions, we had to wait a long time for them to respond. For us, we found keeping detailed records of conversations very beneficial in moving things along. In summary, I give the overall innovation and use of next generation technology a 2.5 out of 5, and customer service a 4 out of 5. We got a lot of benefits out of this software, but the customer service could have been better.

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Buyer, North America Mid Market Company

Apr 04, 2023

#Verizon Connects Field Service Management - Rating 4/5 I have been using Verizon Connects Field Service Management software for quite some time and have been more than pleased with what they offer. Quality wise they are absolutely top notch, and the cost of ownership and the product vision of this software are great. Starting with the cost of ownership, Ive been really pleased with the rates that they offer. Setup was easy and the solutions were tailored just for our organization. Training to use the software was also fairly straightforward as well. In terms of product vision, Verizons team were great in getting back to me about our needs and how to solve our challenges. They had a clear plan for the future of this product, which helped me envision how this software could help my organization achieve greater success down the line. The product features of this software were really great. The ability to efficiently manage customer databases and inventory, interact with customers reliably and easily track customer locations, were all efficient and helpful. Though, there are a few automated features that could be a bit slow and could use some improvements here and there. I found myself liking Verizon Connects Field Service Management software as it overall provided a satisfactory cost of ownership, good product vision and streamlined product features. I would rate them 4 out of 5.

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Buyer, Asia Pacific Company

Apr 04, 2023

#Review 2 At our company, weve been using Verizon Connect Field Service Management for almost a year now, and the results have been nothing short of great. The software provides us with the necessary tools to manage all the complexities that come with large scale field service operations, allowing us to perform tasks such as PM scheduling, solutions, parts and resources tracking, personnel tracking, and more. The Automated Scheduling Optimization feature enables us to create the most efficient field service structures using fewer resources and time. Furthermore, the system helps us remain connected with our customers and make sure that the service is up to par. Another major benefit of the software is its affordability. As Verizon Connect provides us with all the necessary features and functionalities, we get a lot of value for our money. Its for this reason that I give it a 4 out of 5 rating for its value for money.

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Buyer, North America Mid Market Company

Apr 03, 2023

Review 4 - Verizon Connects Field Service Management I recently had the opportunity to review Verizon Connects Field Service Management offering. I have to say I was initially quite impressed with the use of cutting-edge technologies to help manage service operations. However, my ultimate impressions were quite tempered due to the poor customer service I experienced. I found myself bouncing around automated customer service loops, meaning a lot of my queries got lost in the process. Plus, the lack of nuanced customer service meant it was a somewhat jarring experience. While I appreciate the innovative nature of their next-gen technology, customer service should be a major priority for any service business. As such, I give Verizon Connects Field Service Management a rating of 3/5 stars.

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Buyer, Europe Company

Apr 03, 2023

I recently had the chance to try out Verizon Connects Field Service Management, and Im very pleased with the outcome. It greatly reduces the complexity of our operations, as the intuitive platform enables us to easily monitor, manage and service our assets. By collecting and analyzing data on the health and performance of our assets, it helps us to optimize our servicing routines and ensure that any problems are addressed in a prompt manner. The platform is actively developed and supported by Verizon, and they feature numerous new capabilities with each update. The level of innovation and technological prowess is apparent in the functionality it offers, as the FSM platform is fortified with the latest advancements in Big Data, machine learning, and geolocation services. The platform can also be readily integrated with numerous other enterprise solutions, such as Oracle, SAP, and Microsoft Dynamics. This has enabled us to create a more efficient asset management cycle, as our team can now easily synchronize and transfer data between different systems. Overall, I think Verizon Connects Field Service Management is an excellent choice for engineering and asset management firms. The platform is easy to use, innovative, and seamlessly integrates with other software solutions. I rate it an 8.5/10 for its impressive features and interoperability capabilities. Review 4 (Verizon Connects Field Service Management)

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Buyer, UK Mid Market Company

Apr 03, 2023

I recently had the pleasure of working with Verizon Connects Field Service Management offering and I must say it was one of my most positive experiences yet. Right off the bat, I was impressed with their deployment support. The team was available right away and was quick to provide assistance. The setup process went smoothly and the product was integrated into our system in no time. I was equally impressed with the product itself. It was packed with features that enabled us to optimize our field operations and create an efficient workflow for our entire team. Some of the most useful features included the ability to assign tasks automatically based on location, optimize route schedules, and manage jobs from start to finish. These features certainly improved our productivity and were a major help in increasing our customer satisfaction. Overall I was very pleased with how the product performed and I am sure my fellow Sales Development Representatives would be too. I would happily give Verizon Connects Field Service Management offering a 9 out of 10 rating.

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Buyer, North America SME Company

Apr 01, 2023

Verizon Connect is an inadequate solution for our field service management needs. Ive used it for a few months, and I can say that Ive been less than impressed. The customer service is unreliable, the ease of use is lacking, the customization options are limited, and the training material is inadequate. Their customer service is non-existent. Every time Ive needed to contact them, the customer service team has been unhelpful and unresponsive. Ive yet to have one of my queries resolved, which has been incredibly frustrating. In addition, the ease of use is complicated and extremely inconvenient. Ive spent a lot of extra time trying to find the features I need, as the interface isnt very well-designed. Furthermore, the customization options are limited, and the training materials are difficult to use and outdated. Overall, I wouldnt recommend Verizon Connect for field service management. Their customer service and ease of use are both lacking, and the customization and training materials leave much to be desired. I would rate Verizon Connect a 1/10.

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Buyer, UK Mid Market Company

Apr 01, 2023

Review 3 As a service provider, I have been able to benefit from the use of Verizon Connect Field Service Management (FSM). I have found that the product vision is quite comprehensive and it delivers accurate results as expected. It is fully loaded with features such as task scheduling, asset tracking and invoicing, which make it an effective system for managing service operations. I also appreciate the robust integrations and interoperability capabilities of Verizon Connect FSM. I was able to integrate third-party apps and systems to generate automated reports which significantly improved my information gathering process. Admittedly, I found that the user customization options could use some improvement, however, that doesnt take away anything from the fact that the product vision and features are top-notch. Therefore, I rate Verizon Connect FSM a 4.5/5 for its great product vision, helpful features, and powerful integrations and interoperability.

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Buyer, Asia Pacific Company

Apr 01, 2023

When it comes to the field service platform, I find the ease of use to be a plus - all of the features are straightforward and I can quickly input new data and make changes as required. Even our teams with limited technical skills are able to quickly get up to speed with the various features. Also, the mobile app on smartphones and tablets make it easy to access information when needed. Rating: 9/10 Customer Support

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Buyer, North America Mid Market Company

Mar 30, 2023

We have been working with Verizon Connect for a couple months now and I have to say, their service has been exceptional. The software enables us to manage our field service operations with ease and great efficiency. Their mobile and desktop versions are both incredibly intuitive and user-friendly, allowing for easy access from anywhere. We find their customer service to be helpful and knowledgeable. Whenever we reach out, our queries are answered promptly, which helps us resolve issues quickly. We have also noticed some additional robust features such as AI-based routing, predictive analytics, and end-to-end visibility; all of which have greatly improved the overall user experience. The only problem we have experienced is that the user interface is a bit outdated now, and could do with a redesign. Other than that, I have absolutely no complaints whatsoever. I would rate Verizon Connect 4.75 stars out of 5 considering its top-notch customer service, user friendly interface, and providing advanced capabilities such as analytics and automation. They have been an absolute pleasure to work with.

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Buyer, UK Mid Market Company

Mar 30, 2023

#Review 5 Verizon Connect Field Service Management has been instrumental in helping us drive down operational costs, enhance customer service and satisfaction, and increase overall ROI. The Automated Scheduling Optimization feature helps us to allocate resources more effectively, track personnel and parts and keep our customers updated along the way. The real-time visibility into our field teams and projects also helps us to save time, since we can immediately identify any issues that may arise and thus respond quickly and efficiently. Furthermore, the mobile access feature allows us to stay connected with our customers while on the move. Id say that the value for money of the Verizon Connect system is 4.5 out of 5. Although the cost of the software is relatively low, the features and benefits it provides help us to maximize the efficiency of our operations and increase the overall ROI.

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Buyer, North America Mid Market Company

Mar 29, 2023

Review 3 Verizon Connects Field Service Management offering is satisfactory for the most part. The user interface isnt stellar, but its fairly straightforward and functions as intended. Setting up new technicians is reasonably straightforward, though it could be even easier. Additionally, its integration with outside software as well as our custom software functions well enough. Reporting available within the software is decent, though the data export isnt as comprehensive as it could be. Also, more options to customize notifications to technicians would be nice. Generally, Verizon Connects Field Service Management offering gets the job done, though it could do with some improvements. Rating: 8/10

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Buyer, North America Mid Market Company

Mar 29, 2023

I have been using Verizon Connect for over a year as a Field Service Management for our company. We solely use it for managing orders, dispatching technicians, scheduling jobs, and tracking vehicles. In terms of customer service, I am overall pleased. They respond quickly whenever I reach out for assistance, and I find the staff to be helpful and knowledgeable. Furthermore, the software is incredibly user-friendly, intuitive, and reliable. It offers a range of advanced features that are extremely useful for managing the entire field service process; from creating orders, tracking technician location and going all the way to invoicing. It has made managing our day to day operations much easier and streamlined. What I like most about it, is that it is equally effective on both mobile and desktop. It provides contextual insights with deep analytics, allowing us to identify performance gaps and take data-driven decisions that help us increase efficiency, reduce costs, and improve customer experience. I would have to rate Verizon Connect 4 stars out of 5 because while it has improved our business operations significantly, there are always areas of improvement. For example, the reporting capabilities could be further expanded to allow us to track trends better and make more informed decisions. Similarly, the user interface is not as modern as some other solutions in the market and could do with a redesign. Overall, Verizon Connect has been a great partner for our company, allowing us to manage our operations easily and improve performance. They provide excellent customer service and continue to develop their software with futuristic capabilities.

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Buyer, Europe Company

Mar 28, 2023

Review 2 - Product Features The product features are the main reason why I prefer working with Verizon Connect. Their intuitive interface makes my job of managing and tracking field agents quite easy. Whether its asset or vehicle tracking, or route optimization, or employee reporting, or job scheduling, or payroll items, the software has something for every need. These features are user-friendly, simple, and effective. Im quite satisfied with their product features and rate them 8.5/10.

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Buyer, Europe Company

Mar 27, 2023

Review 1 Verizon Connect has revolutionized my teams ability to track, manage, and optimize our field service operations. Our workforce utilizes their Field Service Management offering to manage everything from personnel tracking and scheduling, to real-time digital dispatching of jobs and assigning resources. Im particularly impressed by their efficiency of use; the intuitive interface makes it easy for my team to quickly get up and running with their services. The reporting capabilities are also very helpful for managing large fleets; were able to get detailed insights into our teams productivity and equipment costs of ownership. The added layer of security that the platform provides is an extremely useful tool for managing personnel and mitigating risks. All in all, Im highly satisfied with the offering that Verizon Connect provides and would enthusiastically recommend it to anyone looking to streamline their Field Service Management. Rating: 8/10

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Buyer, Asia Pacific Mid Market Company

Mar 27, 2023

I am very pleased with Verizon Connects Field Service Management, especially considering the low cost of ownership. The integrated tools for managing field operations data and analytics are invaluable for running a small business. I am particularly impressed by the level of interoperability and integration features, which enabled me to access and synchronize my data easily. The only downside is that the user interface could be more intuitive and user-friendly. With some minor improvements, I think the user experience could be improved. Overall, however, I am satisfied with my experience and would rate Verizon Connects Field Service Management an 8 out of 10.

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Buyer, UK Company

Mar 26, 2023

I recently implemented Verizon Connect Field Service Management to help automate process within our organization. The initial implementation went smoothly, and our employees quickly adapted to the new tool. The product vision behind Verizon Connect Field Service Management is clearly laid out. The features are great, and they enable us to do exactly what we need. GPS tracking, job dispatching, project scheduling and customer management are just a few of the features it provides. In terms of cost of ownership, I am very pleased with our agreement. Verizon Connect Field Service Management is an affordable solution and a very cost- effective one at that. I did not have any issues when it came to our agreement, and I appreciate the reasonable pricing. In conclusion, Verizon Connect Field Service Management is a solid product with great features and a reasonable cost-of-ownership. It has certainly been a great addition to our organization, and I highly recommend it for companies that need to improve efficiency and productivity.

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Buyer, North America Mid Market Company

Mar 26, 2023

Verizon Connect Review 2

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Buyer, UK Company

Mar 26, 2023

We had the pleasure of working with Verizon Connect Field Service Management when our small business was looking for an IT solution. We were very satisfied with their platform, which allowed us to manage assets and customer relationships in real-time. Their use of next generation technology was fantastic, allowing us to modernize the way we manage our business operations. The AI capabilities really helped us quickly and easily automate tasks, freeing up staff time and increasing efficiency. I especially found the message templates for different customer profiles to be very useful. The customer service left a lot to be desired. The staff were knowledgeable, but their response times were too slow. As a result, some things took a long time to accomplish and we had to be patient with the process. In the end, we got a lot of benefit out of this software. The innovation gets a 2.5/5, and the customer service gets a 4/5. Highly recommended to small businesses.

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Buyer, North America SME Company

Mar 25, 2023

Review 1- Cost of Ownership

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Buyer, SME Company

Mar 24, 2023

Verizon Connect Review#4 - Features & Functionality On the surface, it might appear that Verizon Connect provides a great deal of features and functionality, but this isnt actually the case. The features are basic and there isnt any extra functionality thats provided that would give it a competitive edge. Furthermore, some of the features seem to be outdated and theres a lack of options when it comes to customizing the application to meet specific needs. I rate Verizon Connect 2 out of 5 stars here.

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Buyer, UK Mid Market Company

Mar 24, 2023

#Verizon Connects Field Service Management - Rating 4/5 I have been working with Verizon Connects Field Service Management software for close to a year now and have seen great potential in its offerings. I especially liked the cost of ownership, the product vision and the product features that they provided. The cost of ownership is great, and I found it very affordable. And the flexibility of the solutions was impressive. Setup was also quite easy and intuitive. I had no problem training users and myself how to use the software. The product vision was also wonderful. Their team was very fast in delivering all the services I requested, and in return gave me a closer look at the actual needs of my organization and the challenges it faced. I was also pleased to learn about their long-term strategies for the product. The product features were boasting with features that I found very useful. Their ability to quickly map customer locations, the ability to manage customer databases, inventory tracking and the many functionalities to interact with customers were useful and efficient. However, from time to time, some of the automated features could be a little slow. Overall, I found Verizon Connects Field Service Management software to be a great product that is cost-effective, provides an excellent product vision and product features to get the job done. I give them a 4 out of 5 rating.

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Buyer, Europe Company

Mar 23, 2023

The user experience of the Verizon Connect software is second to none. In the past six months I have found that my team can quickly adapt to any module due to the intuitive user interface. The menus are highly configurable and the navigation is efficient and feels natural. The visuals are appealing and feature-rich content keeps users motivated. The layout and design have been researched and crafted with utmost care. The user experience is a great joy to work with and Id definitely give it 5/5 stars. Review 5 - Customer Support

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Buyer, Asia Pacific Mid Market Company

Mar 23, 2023

Review #5 for Verizon Connects Field Service Management Offerings I have been using Verizon Connects Field Service Management offering for the past several months and I have to say it has been a great experience. Their platform is straightforward and efficient and their advanced scheduling and routing capabilities have allowed me to manage my business much more efficiently. Moreover, their ability to generate real-time reports has given me an invaluable insight into job and delivery performance. Furthermore, their self-service portal is easy to use and intuitive. Overall, I rate Verizon Connects Field Service Management offering an 8.5 out of 10 for overall innovation and use of next-generation technology, and 9 out of 10 for interoperability and integration. I wholeheartedly recommend their services to other Supplier Partners looking to take their business to the next level.

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Buyer, North America SME Company

Mar 23, 2023

Usability Using Verizon Connects Field Service Management is easy and efficient. We havent had any difficulties in setting up and using the product, and I think thats due to the clear, easy-to-use UI. Once you get used to it, the features and settings become almost intuitive. I give the usability 4.75 stars.

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Buyer, Asia Pacific Mid Market Company

Mar 22, 2023

As someone who has been using Verizon Connect Field Service Management for the last 6 months I can safely say that I am very pleased with the product. I was especially impressed with the routed jobs and dispatching module which allowed us to plan for technician visits more efficiently and use fewer resources in the process. The mobile app also proved to be invaluable in helping our technicians stay on track and always informed about their next assignment and made our workflow more seamless. Also, the ability to track and report on any problems or areas of improvement with the system was quite useful and allowed us to refine our process and get the most out of this product. Finally, the customer service response was nothing short of excellent and Ive had no grumbles or issues with their team during our term. Rating: 8/10

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Buyer, Asia Pacific Mid Market Company

Mar 21, 2023

Field Service Management Offering from Verizon Connect -Review 2 Having Verizon Connects field service management offering at my disposal has certainly been a major asset to my team. From the start, it was clear that this system was designed with both customer satisfaction and operational efficiency in mind. Every feature, from scheduling of jobs and assigning tasks to tracking of deliveries and managing field teams, is extremely user-friendly and intuitive. As a VP of Operations, I also appreciate that Verizon Connect also puts an emphasis on mobility and flexibility. The mobile application allows us to manage our field workers on the move, which is particularly useful given the dynamic nature of our workplace. This feature alone has enabled us to become more efficient in our operations, not to mention the improved customer experience. (Rating: 4.6/5)

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Buyer, Asia Pacific Mid Market Company

Mar 21, 2023

The customer support provided by Verizon Connects Field Service Management is another great asset. Whenever I have a question or concern, the customer service agents are always helpful and knowledgeable. Its been a great help to know that someone is always there to assist our teams. Rating: 8/10 Reporting & Analytics

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Buyer, Asia Pacific Company

Mar 21, 2023

Verizon Connect Field Service Management - Product Features (3 out of 5 stars) Verizon Connects Field Service Management product features match their product vision in terms of not providing next-generation technology. While their existing product features are useful, they are not the most intuitive and there are plenty of similar options available on the market. The data reporting and analysis capabilities that it provides can be beneficial, but these features are nothing revolutionary. Aside from that, their customer service and assistance offerings are quite good, so that aspect of their product gets a bonus star.

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Buyer, Asia Pacific Company

Mar 21, 2023

Reviewing Verison Connects Field Service Management offerings has been a huge pleasure for me. I have not found a more comprehensive, reliable and cost-efficient solution. However, there are a few drawbacks that I would like to discuss in this review. Rating: 3/5 Cost of ownership: Considering the price and cost of ownership, I would rate it 2/5. You may get the service at an economical price, but the cost of implementation and maintenance is a wee bit expensive in the long run. Overall Innovation: A 4/5 rating is due here. The field service management offerings use next generation technology like real-time data recorders, location trackers and AI-based analytics to let us stay on top of the game. Use of next generation technology: 4/5. While it does use the latest tech-savvy equipment, theres still room for improvement in the interface. Plus, the software does have some compatibility issues with Mac devices, which limits the usage for half of the worlds population. The feature to customize the plan according to ones own needs (doesnt come free, obviously) is commendable. I would say its a nice feature to have, but its just not up to the mark.

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Buyer, North America SME Company

Mar 21, 2023

# Verizon Connects Field Service Management offering review #3 Rating: 5/5 Ive been using Verizon Connects Field Service Management to manage my field operations and Ive been shocked at just how powerful it is. It features a wide range of innovative features and functionalities that make it easy to get up and running and start optimizing my operations. From job scheduling and managing customer relationships, to project tracking and resource optimization – it has it all. It also offers plenty of intelligence and analytics options to ensure I can track performance metrics and optimize operations. Overall, Im thoroughly impressed with Verizon Connects Field Service Management. It helps me bring together teams across multiple locations, automate and optimize processes, and increase customer satisfaction. I would definitely recommend it to anyone who is managing operations in the field.

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Buyer, North America Mid Market Company

Mar 21, 2023

Deployment Support: 2/5 I had some difficulty with the deployment of the Verizon Connect Field Service Management solution in my IT infrastructure. My team and I spent considerable time trying to understand the configuration and deployment process. To be more specific, we spent over a week trying to intigrate the solution into our specific system specs and re-configure our existing tools to work with the solution. The whole process was time-consuming and cumbersome which ate up additional resources. Product Reliability: 2/5 The experience with the Verizon Connect Field Service Management product has been quite underwhelming. While using this product, I have encountered issues with occasional data loss and certain functionalities not functioning properly. Moreover, my team and I have noticed consistent slowdown of the system which at times can be unbearable. This posed huge issues with patient satisfaction as well as customer service.

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Buyer, UK Company

Mar 21, 2023

Review 3 – Ive been using Verizon Connects Field Service Management to manage our mobile workers and assets successfully since we began using it. We dont need to worry about out of date information and struggling to get our data up and running as with other offering. The user interface of this product is great and allows us to have control over our field operations with dynamic scheduling and easily locatable assets and technicians. I can now quickly and easily generate and manage mobile and field service jobs. The product innovation that comes with this product is really great—features like automated customer notifications and dispatching capabilities really help me streamline the operations and make sure that our customers are always updated with their service requests. We are also able to track our vehicles in real-time and route customer activity more efficiently. I give this Verizon Connects Field Service Management offering a 4.9 out of 5. We havent had any major issues with the product, but I would like to see some additional features added, such as more customization and integration with other tools.

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Buyer, UK Company

Mar 20, 2023

Verizon Connects Field Service Management offering has been an absolute life-saver! Initially I was apprehensive about using a new product but their deployment support quickly allayed my worries. The team was very helpful and walked me through the setup process step-by-step, ensuring that I was able to get the most out of the product. After a few days, I was able to confidently use the system to manage jobs and assign tasks. Its been a dream to use the product. Its intuitive interface and helpful features streamlined our workflow and made it easier to tackle our field operations tasks. Having the ability to automatically optimize scheduled based on location and prioritize tasks was a major help in meeting both customer and business requirements. Im extremely pleased with how Verizon Connects Field Service Management offering has empowered us to achieve more in the same amount of time. Based on my experience, Id give it an 8 out of 10.

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Buyer, North America Mid Market Company

Mar 20, 2023

# Verizon Connects Field Service Management offering review #2 Rating: 4/5 Verizon Connects Field Service Management continues to be a great asset for any business that needs to manage operations in the field. The platform is built with a modern, intuitive design that makes it easy for users to interact with the platform and offers plenty of features and functionalities for businesses to take advantage of. Im especially impressed with the platforms ability to help me deliver exceptional customer service. It offers automated communication to send appointment reminders and Ive found that this has led to an improvement in customer satisfaction scores. The data it manages is also incredible and gives a clear, detailed overview of how employees are performing in the field. The platform also continues to innovate and has been a major driver in helping businesses improve the efficiency and productivity of their field operations. For any business taking advantage of field services, Verizon Connects Field Service Management is the perfect tool to manage their operations.

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Buyer, UK Company

Mar 20, 2023

In the past few months, I have had the opportunity to use Verizon Connects Field Service Management offerings and I am quite satisfied with the results. Its been extremely helpful to be able to leverage their interoperability and integration capabilities, which have helped improve our recruitment, onboarding, and scheduling processes. Further, the cost of ownership has been very favorable as well. I have no reservations in recommending these services from Verizon Connect and rate them 5 stars.

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Buyer, Asia Pacific Company

Mar 20, 2023

Review 4 - Usability Verizon Connects usability is its major plus point. The software is easy to understand and use, even for someone who is new to this field. Plus, the reports can be generated quickly and accurately, which is crucial for my business. The mobile app also improves field agent experience and makes it seamless to manage every aspect of their job. I rate the usability of Verizon Connect 8/10.

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Buyer, North America SME Company

Mar 19, 2023

Review 3 As a customer success woman leader, I have been using Verizon Connects Field Service Management offerings for quite some time now. In my opinion, the system is reliable and has aided us in streamlining our operations. The interoperability and integration of the system to other software has been an immense help to our business. As for the cost of ownership, the pricing model of the system is flexible and that has been incredibly useful. I even managed to find the right package for our organization, making sure that our use of the system was both efficient and cost-effective. All of these features have resulted in me giving the system a rating of 4 out of 5.

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Buyer, North America Mid Market Company

Mar 18, 2023

Review 5 - Overall Rating 4.5/5 We recently started using Verizon Connect Field Service Management, and Im really impressed with it. It offers so many features in an easy to use interface, making it a great choice for any team looking for a reliable field service management solution. The customer management system is comprehensive and secure and offers extensive customer information storage capabilities. In addition, the scheduling screen provides us with a graphical representation of whats going on, enabling us to assign tasks to techs quickly and accurately. The map integration is also a great addition, allowing us to easily access job locations and get our techs to their destination faster. Not to mention, the mobile app is fantastic, providing our techs with job information that can be viewed, recorded and taken care of, even without an internet connection. All these great features make it our go-to choice when it comes to managing field service operations. Overall, Im really happy with Verizon Connect Field Service Management. Its our number one choice when it comes to an efficient and comprehensive field service management application. 4.5/5 stars!

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Buyer, SME Company

Mar 17, 2023

Review 2 Verizon Connects Field Service Management offering is good for a few specific use cases, but its overall performance falls short. Its module for tracking work orders is very clunky, with a steep learning curve for new technicians. And the interface for technicians to update work order statuses is once again too complex for field service technicians to quickly adapt to. Additionally, the tracking of customer data is difficult, and more often than not has to be handled manually. We also had an issue with our local tech support personnel, who werent always able to adequately address our inquiries. Verizon Connects Field Service Management is alright for certain use cases, but its overall performance is lackluster. Rating: 6/10

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Buyer, North America Mid Market Company

Mar 16, 2023

Verizon Connect Field Service Management (VCSFMS) Review #3: Verizon Connects Field Service Management offering has been a great addition to our business operations. The suite offers some great capabilities such as compatibility with other applications and services for easier importing and exporting of data. The various integrations available have been a great help, with salesforce analytics making customer service a far easier task. The use of next generation technology has certainly made a difference in our workflow. We now have access to custom forms and dashboards, cloud storage, and much more. Id also like to mention that their mobile capabilities have been a great help to us, allowing us to access customer records from anywhere and eliminating the need of paperwork. Despite its features, I find VCSFMS a bit too pricey for my liking. I understand that their offering is great, but for smaller businesses the cost may prove to be a bit of an issue. I also feel that there are some features that are perhaps a bit excessive for our needs, which could be streamlined for better efficiency. Overall, Ill give Verizon Connects Field Service Management suite a 7/10 rating. The features and functionalities are great, however, the cost may be prohibitive for some businesses and some of the features could be decluttered.

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Buyer, North America Mid Market Company

Mar 16, 2023

#Review 1 Having had the chance to use Verizon Connects Field Service Management offering, I was pretty impressed. Their product innovation has been fantastic. It truly simplifies the process of managing a field service team. Where I used to manually track team locations and conversations, now I can do so electronically. I appreciate the use of geofencing to ensure key milestones are met when out in the field. The use cases associated with this software have been incredibly helpful. Ive been able to define custom data frames to easily manage scheduling and dispatch from one central hub. In addition to having up to date information with customer histories and insights available at my fingertips, enabling me to better manage customer expectations. All in all I would definitely rate the Field Service Management offering 5/5 stars. It has made a tremendous impact on both our teams efficiency and effectiveness.

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Buyer, North America SME Company

Mar 16, 2023

I have to say, Im incredibly impressed with the performance of Verizon Connect! As a Customer Success Woman Leader I have been using this platform for the past year, and I love it. What I found to be most beneficial is the softwares ability to make my teams Field Service Management needs easier to manage. The software has a wide variety of functionalities that are both comprehensive and user-friendly! Weve been able to easily track our team in the field, assign tasks, and get real-time updates on the teams progress. This has been a huge advantage for us, and has allowed us to significantly improve the efficiency of our day-to-day operations. In addition, Ive found their customer service to be excellent! Weve had no issues whatsoever and Im very pleased with the quick resolution of any queries weve had. Furthermore, the integration of customer service operations into the same platform as our field service operations also makes things much more efficient. In summary, I would highly recommend Verizon Connect to anyone looking for a reliable and easy-to-use Field Service Management solution. Their customer service is top-notch and Im confident that this software will help increase the efficiency of your field service operations. For these reasons, I give Verizon Connect a 5-star rating!

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Buyer, Europe Company

Mar 16, 2023

Review #1 Rating: 4.5/5 Ive been using Verizon Connect as a Field Service Management for about a year now, and Im extremely happy with my purchase. The software has been incredibly easy to use, with much of the configuration and data entry done by my staff through straightforward and user friendly forms. Interoperability is also one of its strong points, with great integration with other existing software programs that I use, such as Microsoft Dynamics and Salesforce. The customer support has also been fantastic - they have always been very helpful and quick to answer any questions or issues that I have. Overall, I highly recommend Verizon Connect as an excellent field service management solution.

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Buyer, Asia Pacific Mid Market Company

Mar 16, 2023

I have been working as an Enterprise Sales Development Representative for some time now, and I recently had the pleasure of using Verizon Connects Field Service Management for corporate customers. The overall experience was excellent; the service is reliable, robust, and intuitive, and deployment was a breeze. The user experience was surprisingly fast and smooth, with no technical problems or glitches disrupting daily operations. The customer support staff was outstanding as well; they were very responsive and willing to answer any of my questions right away. The deployment support was also great. I could deploy new features effortlessly with the instant deployment feature and monitor usage and performance with a comprehensive analytics dashboard. This gave me more visibility into the system and helped me keep track of progress and ensure everything was running smoothly. All in all, I think Verizon Connects Field Service Management is a fantastic solution for enterprise customers. It is flexible, reliable, and intuitive, with great deployment support and analytics capabilities. I highly recommend it and rate it 4.5/5 stars.

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Buyer, North America Mid Market Company

Mar 15, 2023

Review #2 Rating: 3.5/5 Verizon Connect is a great field service management solution, but I have encountered a few issues throughout the time that I have been using it. For one thing, it has had some issues with interoperability, with a few of the integrations not working properly. Additionally, there have been instances where it has not been as easy to use as I would have liked; sometimes I have had to go out of my way to figure out how to achieve a particular result. Despite this, I am still satisfied with the software, and I think that it does what I need it to do.

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Buyer, Asia Pacific Company

Mar 15, 2023

1. Im an AVP in a Software Company, and I have been using the Verizon Connects Field Service Management offering for several months now. Overall, I must say Im extremely satisfied with the product. Deployment support was very sound - everything was installed quickly, smoothly, and efficiently. The personnel from Verizon Connect also offered helpful advice and guidance throughout the process. The product itself provides a great range of features and capabilities. My team and I have found great success in its versatility. Weve used it to track and manage our projects to ensure nothing is slipping through the cracks. Weve been able to utilize the analytical features to pinpoint any issues with the project plan, and overall, the product has allowed us to run the project with zero lag. Ive also been very impressed with the customer support provided by Verizon Connect. The customer care is fast and accurate, with helpful feedback and solutions. Rating: 4/5

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Buyer, North America SME Company

Mar 14, 2023

Review 5 Verizon Connects Field Service Management offering has helped my organization stay productive and efficient. With their intuitive platform, Im able to effectively manage teams located all around the world, with allocated tasks, automated notifications, and real-time tracking for maximum accuracy. The reporting capabilities provide detailed insights into fleet performance, and the cost of ownership is surprisingly low, allowing us to rapidly scale our services without any hitches. As far as customer support goes, Ive been more than satisfied, with quick response times and helpful troubleshooting when needed. All in all, Im very impressed with all the features provided by Verizon Connect and would highly recommend it for futuristic use cases. Rating: 10/10

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Buyer, Asia Pacific Company

Mar 14, 2023

Review 5 As a customer success woman leader, I have gained a great deal of experience with the Field Service Management offerings provided by Verizon Connect. I have found the system to be dependable and have been pleased with the interoperability and integration features. It easily integrates with third-party software such as SAP and Microsoft Dynamics, making sure that the data remains up to date. On top of this, the pricing model is flexible, meaning that I was able to customize it to our business needs, allowing us to make the most of the system while keeping costs low. All of these features combined have led to me giving the system a rating of 4 out of 5.

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Buyer, SME Company

Mar 14, 2023

Review 3 - Reporting Ive also been impressed with Verizon Connects Field Service Management offerings reporting capabilities. The application enables us to generate robust reports related to various aspects of our business, such as workforce performance, compliance monitoring, asset inventory, customer satisfaction, and more. This helps us make informed business decisions. Additionally, its user-friendly design makes generating reports easy and straightforward to do. Therefore, I rate its reporting capability 9/10.

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Buyer, North America Mid Market Company

Mar 13, 2023

Verizon Connect Field Service Management: Supplier Partner Review Rating: 2/5 As a supplier partner of Verizon Connects Field Service Management offerings, I am deeply unsatisfied with the experience so far. Their customer service leaves much to be desired, with most queries going unanswered and when they are answered, the response rate is so slow that it often leads to lost business opportunities. As for their customer service reps, they are not always knowledgeable and helpful, which makes it more difficult for me to get the support I need. The interoperability and integration is another cause for concern. Connecting two applications is a hassle and Ive had plenty of headaches trying to make it work properly. Even when I do get the applications to connect, the data does not sync properly and Im left with duplicate entries and missing information. All in all, my experience with Verizon Connects Field Service Management as a supplier partner has been very negative. Their customer service and interoperability and integration are far from satisfactory for a company of their size in the field service management industry.

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Buyer, North America Mid Market Company

Mar 12, 2023

Verizon Connect Review #5 Verizon Connect has a lot going for itself in the service software department, and as someone whos used software for decades, Im really impressed with the overall package. First and foremost, the ease of use is simply fantastic. The platform is well designed and easy to understand, making it a breeze to get my teams onboarded, trained and productive in no time. And the mobile app makes it so much easier to manage jobs when Im on the move. Innovation is also a feature of this software, and Im glad to say that what I get is top-notch. Next-gen tech is used all throughout the system, making it very future-proof. Plus there are tons of integrations and automation tools, so its always up-to-date and ready to take some real information-driven action. Overall, Verizon Connect is a great example of a service software suite that delivers on both ease of use and innovation. In my view, its well worth a perfect score - 5 stars for each!

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Buyer, Asia Pacific Company

Mar 12, 2023

Ive been using Verizon Connects Field Service Management for over six months, and it does a pretty good job overall. The interoperability and integration features included with the system make it easy to keep track of my field operations data, and the analytics are useful for monitoring and planning. I appreciate that the cost is still reasonable, even if the system isnt perfect. I have had a few minor issues with occasional glitches, but I feel like the reliability and stability has increased over time. My biggest complaint is that the user interface is not very intuitive and could be easier to understand. With a little effort, I believe the usability could be improved. In summary, I would rate Verizon Connects FSM a 7 out of 10.

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Buyer, Asia Pacific Company

Mar 11, 2023

#Verizon Connects Field Service Management - Rating 4/5 I have more than a decade of experience in the field service industry, and in my years Ive used a few different software. Among them is Verizon Connects Field Service Management software, which appears to have a vision for the future and has some really useful features. Starting with cost of ownership, I was pleasantly surprised with the low-cost solution that they provided. Setting up took only a few days and I found their features to be flexible and customisable. In comparison to other software, the cost of ownership with Verizon was quite affordable and easy to manage. The companys product vision is hopeful with their commitment to offering a plan for the future. They communicate openly on their strategies and their long-term plans for the product, so in return I was able to get a better idea on the needs of my organization. Product-wise, their features were quite desirable and I could definitely see the value that I would get out of them. But while being reliable and fast, they could still use some improvements in some of their automated features. Also, their features appear to be tailored to smaller firms and not to bigger ones. Verizon Connects Field Service Management software is innovative and Im very pleased with the cost of ownership, product vision and the product features. I rate them 4 out of 5.

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Buyer, UK Company

Mar 10, 2023

Review 4 Verizon Connects Field Service Management offering is quite robust, but it falls short in a few key areas. Specifically, the user interface is clunky. This isnt too big of an issue for administrators and IT personnel, but for field technicians, its too difficult for them to quickly adapt to and make use of. Additionally, the setup times for new technicians can be fairly long and tedious due to the complexity of the user interface. There is no API so it can be difficult to integrate with outside software, such as our custom-designed software. The offering is good overall, but it could use some improvements in the areas that I mentioned. Rating: 7/10

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Buyer, UK Company

Mar 10, 2023

Review 4: Verizon Connects Field Service Management system is a comprehensive, user-friendly, and cost-effective solution for my procurement work. Its ingenious product vision comes with useful features such as task scheduling and routing, customer management and tracking, job completion data analysis, and automation. I found the customer management feature highly beneficial for quickly and accurately sending content, communication and updates. Its intuitive design and generous tutorials helped me navigate through tasks and associated customer data with minimal effort. Additionally, the integration of the platform with Outlook and other productivity suites solved my problem of staying on top of customer requests and tasks. Overall, while I experienced some reservations when initially introduced to Verizon Connect, I am glad that I decided to give it a tryâ€” the comprehensive set of features and great design gave me an ease at managing customer contracts. Rating: 8/10.

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Buyer, Asia Pacific Company

Mar 10, 2023

4.Verizon Connect: An innovative Field Service Management Tool "As a procurement manager, Im always looking for the newest and most innovative tools that make our field service management processes more efficient. Recently, I had the opportunity to try out Verizon Connect and its exceeded my expectations. This software is powerful yet easy to use, comprehensive yet user-friendly, and cost-effective yet robust. The Software offers excellent integration with our other systems, and its highly secure data protocols also ensure no confidential data is being leaked. Additionally, its predictive analytics and integrated usage tracking allows us to quickly forecast usage and make proactive decisions to ensure our service level remains high. What really impresses me the most about Verizon Connect is its ability to stay ahead of the game. The software has a host of features that anticipate and proactively address the changing needs and requirements of our business. Plus, its scalability allows us to easily expand and accommodate the ever changing requirements without an issue. If youre looking for a complete, secure, and intuitive field service management tool, Verizon Connect is your best bet. 5/5"

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Buyer, SME Company

Mar 09, 2023

Verizon Connect Review#5 - Overall Experience Overall, I must say that my experience with Verizon Connect was quite poor. The application was difficult to use, lacked innovation, and was not up-to-date from a technology standpoint. There was also a lack of features and customizable options that would allow me to tailor the application to fit my needs. I rate Verizon Connect 1 out of 5 stars in this category.

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Buyer, North America Mid Market Company

Mar 09, 2023

Verizon Connect Field Service Management is a great tool for managing teams and resources. I implemented it in my organization as an Engineering Manager, and it has certainly delivered on its promise. In terms of product vision, I can see why Verizon Connect Field Service Management is so popular. The features are flexible and powerful, enabling us to do everything we need efficiently. GPS tracking, job dispatching, project scheduling and customer management are all easy to use. The cost of ownership is also attractive. Its an affordable solution that doesnt sacrifice quality. We were able to get the most out of the product without incurring too much cost. Overall, I am very impressed with Verizon Connect Field Service Management. It has been a great addition to our organization and I would recommend it to any business that wants to managed their teams and resources efficiently.

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Buyer, North America Mid Market Company

Mar 08, 2023

Review 5 - User Experience Despite all the amazing features of Verizion Connects Field Service Management, the one area where this application falls short is user experience. The application has a steep learning curve and could be better designed in terms of its user interface. Following best user experience practices and introducing a few more customization options could make this application a lot easier to use. Also, the customer support team is not very helpful and often takes a long time to respond. Therefore, I rate its user experience 6/10.

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Buyer, UK Mid Market Company

Mar 08, 2023

Highlighting my experience with Verizon Connects Field Service Management offerings, I rate it with 3/5 stars. Cost of ownership: I have to give a 2/5 rating here as the cost of ownership is not to my liking specifically the maintenance. Overall Innovation: It makes use of the latest technological solutions and that is why I rate it 4/5 here. Use of next generation technology: Its real-time data recorders and location trackers are commendable, but Mac compatibility issues dont let me mark it with a full score. Hence, I give it a 3/5 here.

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Buyer, SME Company

Mar 08, 2023

Review 5 - Scalability The scalability of Verizon Connect Field Service Management makes it perfect for my engineering team, which is constantly expanding. Whether we need to add new service calls or technicians to existing jobs, the platform is able to quickly adapt and respond to our changing needs in a timely manner. Moreover, the platform is highly secure and is designed to protect the data of our customers from any potential threats. This gives us the peace of mind that our operations will remain secure, no matter how big or small our business grows. In conclusion, I give Verizon Connect Field Service Management a rating of 9/10 for its scalability.

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Buyer, UK Mid Market Company

Mar 07, 2023

##Price Point Review Verizon Connects Field Service Management offering is not the cheapest solution, but one cannot argue that you get what you pay for. The solution is very comprehensive and offers more than enough features to make the price tag worthwhile. Moreover, the team provides us with flexible billing options, so we can pay for what we need. That said, there have been some instances in which we wanted to get certain features as a add-on, but unfortunately had to pay for the entire package. Price variations or pricing options would be helpful, as it could make the difference between a satisfied customer and a dissatisfied one. I would rate the price point at a 7 out of 10.

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Buyer, Asia Pacific Mid Market Company

Mar 07, 2023

Verizon Connects Field Service Management offers a lot when it comes to the use of next-generation technology. Its far more advanced than other services Ive used in the past, with features like AI-driven analytics, automated scheduling, and cloud-based asset tracking. We can quickly see all of our field service resources and assets, check on their progress and make sure that everythings running smoothly. Its been a great help in getting our teams up to speed on the most advanced technology. Rating: 10/10 Ease of Use

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Buyer, North America Mid Market Company

Mar 06, 2023

Review 1: Overall, Im highly impressed by Verizon Connects Field Service Management offerings. Its a comprehensive, up-to-date, and cost-effective solution that allows me perform large-scale tasks quickly and accurately without incurring extra costs. The product vision is highly innovative and user-friendly, providing many useful features such as task scheduling and routing, customer management and tracking, job completion data analysis, and automation. I found the customer management feature particularly impressive, as it allowed me to customize and easily manage client contacts on the platform for content delivery, communication, and updates. I also found the user interface to be intuitive and straightforward; navigating through tasks and associated customer data was easy and required minimal amount of effort. Integration with Outlook and other productivity suites were also seamless, making it easy to stay on top of customer requests and tasks. Overall, through their comprehensive set of features and great design, Verizon Connect ensures that I remain organized and efficient while managing customer contracts and requests â€” I would definitely recommend giving it a try! Rating: 8/10.

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Buyer, Asia Pacific Company

Mar 06, 2023

I recently implemented Verizon Connect Field Service Management with my team, and I could not be happier. We had previously experienced a lot of difficulties with our existing system and needed something more user-friendly and on-point. We found exactly that with this product. Our technicians were able to track their assignments in real time and with precision accuracy. The reporting features gave us valuable insight into spend and areas of improvement, and we were able to tailor our services accordingly. We also welcomed the addition of live streaming for field workers which enabled us to better account for workers in the field, and significantly reduce battery usage. While the implementation process was enough midly challenging at first, the customer representatives quickly got us up and running and we have been seeing excellent results ever since. Rating: 9/10

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Buyer, Europe Company

Mar 06, 2023

I have been using Verizon Connect for a few weeks now and am very impressed overall. The software has allowed us to organize our customer orders, dispatch technicians, and schedule jobs with ease. In addition, I have to say that the user interface is great and provides an enhanced experience, especially on the mobile version. Further, the customer service team has been outstanding. Whenever I reach out for assistance, I get a prompt response, which helps me resolve issues immediately. With regards to features, I find the Analytics and Reporting options incredibly useful. I get a great deal of visibility into my teams performance and can take more data-driven decisions. The only downside is that some features could be improved such as the invoicing, as it is not automated yet. Otherwise, this is a great product and I am very satisfied. I would rate Verizon Connect 4.5 stars out of 5. All in all, they have been a great partner and consistently provide excellent customer service and innovative solutions.

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Buyer, UK Company

Mar 06, 2023

Review 4 - Verizon Connects Field Service Management: I recently used Verizon Connects Field Service Management offering, and Im satisfied with the results. The system is comprehensive and comprehensive enough to manage our field service operations. Weve been able to benefit from its workflow-based platform, which has made it easier to assign tasks and record progress as well as monitoring costs and tracking revenue. Furthermore, maintenance is also efficient and highly secure, allowing us to run the system with high uptime and great performance even with large amounts of data. Overall, Im very pleased with this offering and recommended it to any business with multiple field service elements. Rating: 8/10.

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Buyer, UK Company

Mar 06, 2023

Verizon Connect can make the entire field service management much easier and efficient. The mobile app is smart and allows our technicians to access the relevant information on the go which saves time and resources. Additionally, the interface of the software is quiteuser-friendly and easy to navigate through. Ever since we switched to Verizon Connect, our processes were streamlined considerably. That said, there are some areas where they can improve. I do wish they offered more customization options such as reports and alerts. That would be a great addition to the already existing features. For Ease of Use, I would rate Verizon Connect 4 out of 5. Review 5 Cost of Ownership

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Buyer, UK Mid Market Company

Mar 06, 2023

Product vision Weve been really happy with Verizon Connects Field Service Management offerings. I believe their long-term vision for the product is excellent and it has a lot of potential. Theyre determined to make sure the product is continuing to get better so that it can stay ahead of the constantly evolving needs of its customers. Theyve already improved their product in several noteworthy ways, such as including AI-powered tools for better job scheduling and a mobile app for faster field service personnel management. I rate their product vision 5 stars.

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Buyer, Asia Pacific Company

Mar 05, 2023

Verizon Connect is one of the most reliable Field Service Management around. I have been in the industry for a refreshing 30 years and have used countless solutions for service transactions. I have never seen a business platform so reliable and packed with features like Verizon Connect. I have been especially impressed with their futuristic features. From autonomous units sending relevant data and real-time troubleshooting to remote management and vehicle tracking, they are staying creative while keeping customer needs in the spotlight. They come with the highest accuracy and efficiency, taking into account factors like drive time, performance history, customer feedback, and schedules of availability. Its all made easy with the user friendly interface that I know my team colleagues are particularly fond of. What I like most is the data reports feature. The service managers can get valuable information that can be used to reduce cost and improve customer satisfaction. This helps them anticipate customer needs and makes managing service requests much easier. With a combination of behind-the-scenes complexity, increased safety, and streamlined operations, Verizon Connect is the perfect software for service management. Its easy to navigate, and I especially appreciate the fact that I can rely on their ongoing customer support to be sure I wont have to face any rollback due to hardware complexities. Im giving Verizon Connect a solid 5 out of 5 stars. This software has given me the confidence to scale up my service team and I couldnt be happier!

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Buyer, SME Company

Mar 04, 2023

I recently used Verizon Connects Field Service Management to manage our fleet of field service vehicles and personnel, and it made the job much easier. The intuitive platform enabled us to track and manage the health of our assets, and the data-driven analytics and geolocation services allow us to optimize our operations. The level of innovation on display is quite impressive, as Verizon Connect has adopted the latest technologies to provide us with the flexibility, visibility, and control needed to effectively manage our assets. Additionally, the team is actively developing the platform, so new updates appear in the system regularly. The platform also seamlessly integrates with other leading management software solutions, giving us the flexibility to create an efficient asset management process with our current enterprise system. This helps us by enabling us to synchronize and transfer data between different platforms. In conclusion, I highly recommend Verizon Connects FSM offering to engineering firms and other businesses that require optimized asset management. Despite its somewhat steep price tag, the seamless integration and cutting-edge innovation it offers makes it well worth the cost. I rate the platform an 8.5/10 based on its robust features and wide range of potential applications.

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Buyer, UK Company

Mar 04, 2023

3) Review for Product Innovation I have seen similar service management systems from other vendors, but I have to say I was slightly disappointed when I used the Verizon Connect FSM. While the product does have some innovative features, such as natural language processing for job scheduling and GPS tracking for staff, overall, I felt there was room for improvement. Most of the features seem quite limited and can hardly bring productivity gains to our midmarket. For this reason, I am rating Product Innovation 5 out of 10 stars.

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Buyer, North America Mid Market Company

Mar 04, 2023

Review 3 Ease of Use: Verizon Connect Field Service Management is a great all-around service management platform. My team quickly adapted to the user-friendly interface, making it easy to get started with even the most complex tasks. The intuitive dashboard enables us to find information quickly, and the drag-and-drop customization makes it a breeze to customize workflows. This software is perfect for teams looking for a fast and powerful solution. Weve been able to make significant improvements to customer service operations thanks to the efficiency and accuracy of this software. Plus, their customer support is exceptionalâ€”they are always willing to help with any problem we have. Overall rating: 9/10.

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Buyer, UK Mid Market Company

Mar 04, 2023

Review 4 - Product Features The features offered by Verizon Connect Field Service Management are great, but there are a few areas where I think things dont quite measure up. Im not a big fan of the way invoices are handled. Its a bit clunky and could use some simplification. The customer support area could also use a bit of an overhaul, although Ive heard theyve taken steps towards that. Overall, Id give Verizon Connect Field Service Management three-and-a-half stars.

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Buyer, Europe Company

Mar 03, 2023

As an Engineering Manager, I can confidently say that Verizon Connects Field Service Management offerings are top notch when it comes to interoperability and integration. They have made our recruitment and onboarding process much easier, as well as allowing us to better manage our scheduling across multiple sites. Additionally, the cost of ownership is very reasonable and has allowed us to keep our budget under control. All in all, I give Verizon Connects services a high rating of 4 stars.

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Buyer, Europe Company

Mar 03, 2023

Review #4 for Verizon Connects Field Service Management Offerings Ive been using Verizon Connects Field Service Management offering for a few weeks now, and I must admit Im extremely satisfied. The system is easy to use and offers a variety of features to streamline my processes, including automated workflows and advanced scheduling and routing capabilities. The reporting and analytics capabilities of the platform also impress me. Im able to generate real-time reports on job and delivery performance with just a few clicks, and the integration features are strong and reliable. Im especially impressed by their integration with Salesforce. I rate Verizon Connects Field Service Management offering 9 out of 10 for overall innovation and use of next-generation technology, and 8 out of 10 for interoperability and integration. I would highly recommend their services to other Supplier Partners.

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Buyer, SME Company

Mar 03, 2023

Field Service Management by Verizon Connect: #1 As a Lead Software Engineer, I had the opportunity to try out Verizon Connects Field Service Management product. I was particularly impressed with the comprehensive suite of features this product offers. It has everything from integrated maps that help field workers navigate to customer locations to an automated ticketing system that consolidates customer requests and orders. This means fewer manual processes and more efficient customer service. The product also syncs seamlessly with a range of third-party applications, making it easy to build a comprehensive and robust management system. This was an especially great feature for us, as it meant we could quickly get up and running without worrying about incompatible systems or software. Overall, I was thoroughly impressed with the products features and the customer service from Verizon Connect. The support team was immensely helpful in getting our system set up and running on time. Id easily rate this product 8/10.

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Buyer, UK Mid Market Company

Mar 03, 2023

Suitability Review: Verizon Connects Field Service Management offering also has features and capabilities that are well-suited for our industry. The product integrates with our existing infrastructure and provides the data and analytics expected from such a system. We have been able to use the product to track our fleets locations and speeds, to manage our technicians schedules and to automate much of the dispatching processes. The product has enabled us to increase efficiencies and improve the customer experience with our services. I give Verizon Connect a 5-star rating for the suitability of their offering.

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Buyer, UK Company

Mar 02, 2023

Review 2 As a service supplier, I have had the opportunity to make use of Verizon Connect Field Service Management (FSM) for some time now. In my opinion, this product caters well to the needs of service businesses since it provides the ability to carry out service management functions effectively. It is quite apparent that the product vision and features of Verizon Connect are a notch above the rest. I found the task scheduling, asset tracking and invoicing features to be especially convenient and they have helped me with various facets of my business. Moreover, the ability to generate automated reports with the help of third-party apps was a nice touch. I do believe that Verizon Connect FSM lacks a certain degree of user customization and that can be a major issue. That being said, the product vision and features outweigh this deficiency by a greater margin. I rate Verizon Connect FSM a 4/5 due to its great product vision, helpful features and powerful integrations.

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Buyer, SME Company

Mar 02, 2023

Product Reliability Review: I have been using Verizon Connects Field Service Management offering for a few months now and so far I am very pleased with the results. Before selecting this product, I had looked at a few other products and Verizon Connects offering had the most reliable options for my company. Despite some of the more complex integrations that we have made, the system has been incredibly reliable and there have not been any major system crashes or outages. The administrative features of the service have allowed my team to easily manage the system with their unique profiles and the cost of the product fits our budget. I give Verizon Connect a 5-star rating on product reliability.

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Buyer, UK Company

Mar 02, 2023

Verizon Connect: Ive been using Verizon Connect as Field Service Management for a few months now, and I can honestly say that Im not a happy customer. Its not a bad product, unfortunately, their customer service and ease of use are too low for me to continue using it. First off, their customer service is lacking. Ive had issues setting up Verizon Connect that Ive tried to resolve with the customer service team, but each time they were unhelpful and unresponsive. They have yet to solve any of my queries, and its become incredibly frustrating. I would rate their customer service a 2/10. Next, the ease of use is complicated. Ive found the platform confusing and unintuitive. There are too many rows and columns, and its difficult to find the features that I need. The interface isnt well-designed, so Ive had to spend a lot of extra time finding and using features. I would give the ease of use a 4/10. In addition, the customization is not great. While Ive been able to make some minor adjustments with the software, Ive been unable to make the changes that I need to get the job done. This is extremely unfortunate, and Ive been left with an inadequate software solution. I would rate the customization a 3/10. Finally, the training is inadequate for me and my staff. Verizon Connect does offer a few helpful tutorials and resources, but they are outdated and difficult to access. Even if I could access them, I dont think they would be very helpful. Id rate the training materials a 3/10. Overall, I would not recommend Verizon Connect as a Field Service Management. The customer service, ease of use, customization, and training are all lacking, and Ive been unable to make the most of the product. I would rate Verizon Connect a 2/10.

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Buyer, Asia Pacific Mid Market Company

Mar 01, 2023

My rating for Verizon Connects Field Service Management offerings is 3/5. Cost of ownership: To be honest, its a bit pricey both in terms of initial implementation and maintenance. So, I rate it 2/5. Overall Innovation: It gets a 4/5 rating here as the usage of next-gen technology really helps with the operations. Use of next generation technology: Despite its advanced solutions such as real-time data recorders and location trackers, it still has some issues with Mac users. Thats why I give it only a 3/5.

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Buyer, Asia Pacific Mid Market Company

Feb 27, 2023

We have been using Verizon Connect for approximately 6 months now, and must say it has been an extremely positive experience for us. It has allowed us to improve our efficiency and streamline our order fulfillment and scheduling. The software is incredibly dynamic and adapts easily to our requirements. I find the dashboard to be hugely intuitive and the mobile app is even better, provides situational awareness and real-time updates; allowing our team to stay on top of operations no matter where they are. Customer service has also been a great experience so far. Our queries are always answered with utmost attention and empathy. Further, their team is always available and assists us with technical support in a timely manner. We have also noticed some progressive capabilities that they have incorporated into their platform such as AI-based routing and predictive analytics; showcasing the organisations commitment to driving innovation forward. The only downside would be that the reports are not highly customizable, although the standard reports are detailed and useful for us to track KPIs. However, I believe this is something Verizon Connect will improve on in the future. Verizon Connect deserves a rating of 4.5 stars out of 5 as it offers a range of exceptional features and customer service that have helped us to manage operations better. Overall, we are very pleased with the Verizon Connect platform and anticipate a long-term relationship.

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Buyer, Asia Pacific Mid Market Company

Feb 27, 2023

##Deployment Support Review Verizon Connects Field Service Management offering is a great addition to our list of technological partners. I have used their deployment support for over 6 months now, and I couldnt be happier with the results. They provide comprehensive pre- and post-deployment support that ensures smooth transitions for the business stakeholders when we are coming with new technological solutions. The team is available 24/7 and provides the most efficient solutions to any queries that may come up. The deployment support is also really cost effective, so we dont have to break the bank getting the right usage. The representatives are very patient and helpful and always come to us with a detailed plan that helps us make the most out of the solution. Their support is a 10 out of 10!

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Buyer, Asia Pacific Company

Feb 26, 2023

Review #2 Im a Procurement Manager and Ive been using Verizon Connects Field Service Management for a couple years now. Since signing up, customer service has been absolutely amazing, with a team of representatives who are quick to answer all my questions and help me out when I need it. I also really appreciate their product vision and ongoing product development, as it keeps my team on the cutting edge while staying ahead of our competition. The product features have been particularly useful, with The Work and Resource Planner giving us a clear view of jobs, people, and plants daily. The Crew Planning feature makes it easy to plan, coordinate, and optimize our field crews. Extended Hours of Service, Asset Maintenance and KPI Tracking are other features I take advantage of every day. Im deeply impressed with Verizon Connects Field Service Management, and I highly recommend it. Im giving it a solid 9/10, with customer service and product vision receiving full marks and the product features a strong 8/10.

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Buyer, UK Company

Feb 26, 2023

Verizon Connects Field Service Management: Product Innovation - 4/5 stars Verizon Connects Field Service Management product is a comprehensive suite of integrated features that allow organizations to manage the various facets of service delivery across the customer journey. We have implemented the product for a major business in our portfolio and have noticed tangible improvements within their processes. The software provides a modern, mobile centric solution for accessing customer information, assigning workers to jobs, tracking GPS locations, scheduling activities, and making invoicing process much more efficient. The software gives us advanced reporting and analytics which has dramatically reduced the operational costs of our customers workflow and we are able to deliver an even better customer service experience. Product Reliability - 5/5 stars We have found Verizon Connects Field Service Management product to be extremely reliable and could not be happier with its performance. The dashboard allows us to have visibility over each job in progress, as well as display its progress in real time. The backend algorithms also make it easier to prioritize jobs, assign workers tojobs and manage resources in an efficient manner. Weve also seen customers take great satisfaction in the improvements of their service delivery this product has enabled. In short, the product has delivered a trustworthy and reliable solution through which our customers dreams of improved service delivery have become a reality.

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Buyer, North America Mid Market Company

Feb 25, 2023

Verizon Connect Review #2 Verizon Connect is a trusted name when it comes to Field Service Management, and Im pleased to say that theyve gone from strength to strength in recent years. The software has come a long way and is now so much more than just a way to manage support tools - its a full-on, feature-rich platform that can handle almost any job I can throw at it. Most notably, the ease of use takes some beating. From setup to getting teams onboarded and to training them, the whole process just works like a well-oiled machine, and no one on my team has even needed to take a computer course to get to grips with it. Plus the mobile app and the hundreds of integrations have made the system that much easier to use. The overall innovation is also laudable, and Verizon Connect has certainly kept up with the latest technologies. All the analytics and data-mining tools can be used to great effect, and I also appreciate the automated actions and notifications which help me to stay on top of things. In conclusion, Verizon Connect is a great example of what modern field service software should be. Its got ease of use and innovation all wrapped up into one, and Im giving the software 5 stars for both. Excellent!

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Buyer, UK Company

Feb 25, 2023

Review 1 Verizon Connects Field Service Management offering needs improvement as a VP of Engineering. The user interface is clunky, making it difficult to make changes quickly without significant complexity. Part of this is due to the lack of integration with outside software, including our custom-designed software. Furthermore, there is no API or other way to easily connect the Field Service Management system with our other software. The service also lacks a comprehensive reporting system with sufficient data export options. Setup times for new technicians are too long and drawn-out - it takes far too long just to get them up and running with the system. This is especially worrying considering the amount of time they need to be spending performing their duties. At this time, Verizon Connects Field Service Management offering leaves much to be desired. I would not recommend it for any field service operations. Rating: 2/10

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Buyer, Asia Pacific Mid Market Company

Feb 24, 2023

Verizon Connect Field Service Management - Overall Innovation and use of next generation technology (2 out of 5 stars) In terms of overall innovation and use of next-generation technology, Verizon Connects Field Service Management offerings fall short. While there are some features available for fleet and vehicle tracking, customer service, and data analysis, the features are largely basic versions of existing technologies that have been seen elsewhere. For example, their customer service features are nice, but they lack the same range of options that competitors offer. Similarly, the data analysis and reporting capabilities are useful, but they dont offer anything that really stands apart from whats already available.

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Buyer, SME Company

Feb 24, 2023

#Review 5 Verizon Connects Field Service Management offering has been a great help in managing our field service team. Its innovative product and use cases have made a big difference in our operational efficiency. Geofencing and custom data frames have enabled us to better track team locations and processes. The customer information and histories have been really helpful in providing quick and accurate customer service. My only issue is the occasional random bugs but other than that, I would rate the Field Service Management 4.5/5 stars. I would certainly recommend this offering to others as it has certainly been a great help.

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Buyer, SME Company

Feb 24, 2023

4.Rating: 2/5 Review: As an engineering manager, I have used Verizon Connect as our Field Service Management for some time. The features and interface were satisfactory, but the cost of ownership is quite high compared to other solutions available. Additionally, the softwares interoperability and integration capabilities leave much to be desired. It is often cumbersome to sync it with existing systems and the technical support response times are too long to be effective. This has caused delays to our operations and hindered the efficiency of our engineering operations.

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Buyer, North America Mid Market Company

Feb 23, 2023

Ease of Use Review: Verizon Connects Field Service Management offering is also easy to use. For our users, the intuitive UI and smooth navigation make it relatively simple to complete their tasks. The reporting features have been especially useful, as I can access real-time data that I need for analysis. The products mobile app also has been highly rated by our technicians who can now receive jobs and be in constant communication with the dispatch. I give Verizon Connect a 5-star rating for making their product so user friendly.

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Buyer, Asia Pacific Mid Market Company

Feb 23, 2023

I have to say Im very impressed by Verizon Connects Field Service Management. They certainly dont take the easy route and instead push the boundaries of what software like this can do. They are continuously innovating with features like gamification, replayable tracks, and real-time fleet data all of which have made managing multiple field workers far easier. Plus, their customer service has been fast and knowledgeable whenever Ive needed it. All in all, I give Verizon Connect a 9/10 for innovation and use of next-generation technology, and an 8/10 for customer service. Review 4

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Buyer, UK Mid Market Company

Feb 23, 2023

My deepest concern around the Verizon Connect Field Service Management offerings was the product vision. When I asked the support team about their plans for the products roadmap, I was met with disappointment. It seems as though the team had no plans to update the product at all and were more focused on providing basic support rather than thinking about what could be done to improve the product experience. As a Senior Manager, I need to ensure that the products I use will continue to be updated and improved over time, and unfortunately, Verizon Connects Field Service Management offerings do not meet this criteria.

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Buyer, North America Mid Market Company

Feb 23, 2023

As a Supplier Partner for Verizon Connect, Im impressed with their Field Service Management product. Its a great solution for any business and offers a ton of features that are helpful. The customer service is always available when I have questions or need help troubleshooting, which is a great plus. Im also a big fan of the integration and interoperability options, as it makes it that much easier to integrate it with existing cloud services or systems. And I love the scheduling options and how I can optimize and customize my routes, which has been incredibly helpful for maximizing efficiency and productivity for my business. Rating: 5/5 stars.

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Buyer, North America Mid Market Company

Feb 23, 2023

Verizon Connect Review 1

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Buyer, UK Company

Feb 23, 2023

1) Review for Product Innovation I had the opportunity to use Verizon Connects Field Service Management offering over last one month for my midmarket company. Even though the product has great potential, I was not too impressed with the innovation aspect at all. The product seems to lack many integrated features that would make it easier for our field service operations. There are too many manual activities that make their workflow complex and inefficient. As a result, I am giving Product Innovation 4 out of 10 stars.

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Buyer, North America Mid Market Company

Feb 22, 2023

I must say that I am quite impressed with Verizon Connects Field Service Management offering. It has changed the way I do business by optimizing processes to the highest degree possible. With its mobile app, Im able to view data, track technicians, and receive real-time updates on the go. The best part is that it incorporates next-gen automation technologies, making it very easy to use. Overall, I give Verizon Connect a 9/10 for their innovation and user-friendly experience.

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Buyer, North America Mid Market Company

Feb 22, 2023

1. Having used Verizon Connects Field Service Management for my small business, I have found that it really lives up to its promise of helping to better serve our clients. The technology it provides gives us the ability to effectively and efficiently track our vehicles in real time, being able to have a birds eye view of all of our employees out on the field. This helps us to quickly and easily dispatch the right personnel and resources to any job that comes in. We are also able to use the futuristic scheduling and routing tools to provide our customers with accurate arrival times. I am particularly pleased with the fact that scheduling and routing capabilities even allow us to anticipate any delays and alert the customer proactively. The proactive alerts we are able to send to our customers are really improving our customer service. We are able to provide them with an accurate and reliable service that ensures that their time is respected and that we show up to them at the time and day that was agreed upon. All in all, I feel extremely happy with Verizon Connects Field Service Management, with its innovative and next-generation technology, and I would rate it 9/10.

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Buyer, Asia Pacific Company

Feb 22, 2023

Ive been an industry veteran for the past 20 years and was fortunate enough to have seen Verizon Connect transition to the top of Field Service Management vendors over the past few years. Ive had the opportunity to use the software for many of the larger companies Ive worked for, but its still too expensive for many businesses. The feature set is quite substantial and it has some of the most advanced tracking abilities on the market. Its great for customers who need to track orders, payroll, technicians, and inventory. However, I didnt see it as an especially suitable software for small businesses as many of its features are not as intuitive. Furthermore, future use cases could definitely use some updating. Verizon Connect can also become quite expensive if you choose to buy the more comprehensive package. I understand the need to offer many features, which can be beneficial to larger customers, but its price point puts it out of reach of many. I think you can get better value for your money by considering other software options. Many of them are more user-friendly and offer more straightforward pricing packages. Furthermore, you can get access to many of the same features as Verizon Connect, at a fraction of the cost. Overall, I would rate Verizon Connect a 3/5 due to its steep pricing and lack of innovation in some use cases. It may be good for larger companies that need all of its features, but for smaller businesses, there are more reasonably priced options that can do the job just as well.

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Buyer, North America SME Company

Feb 22, 2023

5. Verizon Connect: an Intuitive Field Service Management "As a procurement manager, Im always on the lookout for reliable, feature-rich, cost-effective solutions that make my job easier. After weeks of research, I decided to try out Verizon Connect as my field service management solution and Im glad I did! It had an incredible range of features that I found very efficient and reliable. Verizon Connect seamlessly integrates with other systems, which has resulted in improved efficiency for us. We now have greater control over our service requests, and I can track the progress of each job with ease. I also appreciate its scalability which allows us to easily adapt to any size; its perfect for any business! The thing that sets Verizon Connect apart from other software is its ability to stay ahead of the game. Its predictive analytics and integrated usage tracking allows us to quickly forecast usage and make proactive decisions to ensure our service level remains high. If youre looking to revolutionize your field service management process, I highly recommend you give this software a try. 5/5"

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Buyer, UK Company

Feb 21, 2023

Verizon Connect - Real-time updates and reporting Review I found the real-time updates and reporting feature of Verizon Connect very useful. It enabled me to easily view the status of my jobs and services and get informed about the progress in real-time. This was very beneficial for me as I was able to provide accurate updates to my customers without any delays and also manage their expectations. I rate this great functionality with 4.5 stars.

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Buyer, UK Mid Market Company

Feb 21, 2023

#Review 3 The Verizon Connect Field Service Management software is a comprehensive solution for our field service operations. It helps us to maximize the efficiency of our field service technicians whilst reducing costs. The softwares ability to track resources, personnels and provide us with detailed data analysis is yet another major benefit that comes with using this system. Moreover, the mobility feature allows us to access the system on the go, allowing us to better manage the operations whilst were out of the office. The Automated Scheduling Optimization feature ensures that our resources are allocated in the most effective way, while the customer tracking and service tracking features help us to provide quality service to our customers. I would rate the value for money aspect of the Verizon Connect system 3.5 out of 5. The cost of the software is relatively low when compared to the features and benefits it provides, however, I feel that the system could do more to provide additional value for the money.

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Buyer, UK Mid Market Company

Feb 20, 2023

#Review 2 Verizon Connects Field Service Management offering is a true asset to my business unit. Since switching over to their services, Ive noticed significant improvements in terms of speed, efficiency, and cost-effectiveness. The value for money that their services provide is incomparable. They have been very reliable and cost-effective, which allowed me to make the most out of my budget. Additionally, their customer service is always ready to help and answer any questions or concerns. The best part about their offering is the innovation and use of next-generation technology. This technology has made it possible for us to automate tasks, customize services, and handle requests in real-time in the field. They also have a user-friendly interface that makes it easy to use and manage. On the flip side, their customer service can be slow to respond at times. There are also a few glitches in the system that cause some delays and slow down the workflow. Overall rating: 4/5

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Buyer, Europe Company

Feb 20, 2023

Im a Supplier Partner and use Verizon Connects Field Service Management, and Ive been super impressed with it overall! I love that its easy to use and set up, and all the features and customization options make it a great choice for any business. The tech support is always there when I have questions, which is really helpful. I also really appreciate the connectivity options and integrations that Verizon Connects Field Service Management offers it makes it a lot easier to use and integrate with existing systems. In addition, the scheduling options are incredibly useful. I can easily optimize and customize my routes, which helps to maximize productivity for my business. Rating: 4.5/5 stars.

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Buyer, North America Mid Market Company

Feb 19, 2023

Verizon Connects Field Service Management has made it easier and more cost-effective to manage our fleet of field service vehicles and personnel. The intuitive platform enables us to accurately track, monitor and manage the health of our assets and helps us to be more efficient when it comes to servicing them. The overall innovation on the platform is top-notch, as it uses data-driven analytics and cloud computing to provide us with real-time insights into our operations. We can take action on their recommendations to ensure that our field service vehicle and workers are given the best possible support when they are out in the field. The platform also allows us to easily interoperate and integrate with other leading management software solutions. This has enabled us to maximize the efficiency of our asset management operations, as our employees can now tap into data stored across multiple systems and platforms. Overall, I highly recommend Verizon Connects FSM offering to engineering firms and other business that require optimized asset management. Despite its somewhat steep price tag, the seamless integration and cutting-edge innovation it offers makes it well worth the cost. I rate the platform an 8/9 based on its robust features and wide range of potential applications. Review 3 (Verizon Connects Field Service Management)

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Buyer, SME Company

Feb 19, 2023

5. As a small business owner, Ive been overall pleased with Verizon Connects Field Service Management as a business solution. It has enabled us to streamline processes, such as customer relations and scheduling, providing us with actionable insightsâ€”all this in one platform. Technology like machine learning, predictive analytics, and AI has allowed us to deliver improved customer service, gain insights into our business, and the ability to dispatch employees in a more efficient way. Overall I believe that it is a great tool and while it is missing a few features that Id like to see in my business, I am still more than content with using its offerings. For that, Id rate it an 8/10.

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Buyer, Asia Pacific Company

Feb 18, 2023

Verizon Connects Field Service Management is a great all-purpose tool for managing field services and operations. Its user-friendly interface makes it easy to navigate and get around the various tools. Its online reports, time tracking, geo-location and customer service are great and really helpful. However, I was a bit disappointed with its lack of customization options. This would have enabled me to offer more personalized services to the customers. Other than this, Im quite satisfied with the software and would recommend it to other field service managers. Rating: 4/5

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Buyer, Asia Pacific Company

Feb 17, 2023

One thing that Im not too impressed with is the technical support from Verizon Connects Field Service Management. Whenever I have encountered any issues or have had any questions about the software, it often takes a while to get a response from the customer service team. As a small business owner, I need my field management solutions to be working as quickly and smoothly as possible and this can be difficult when there is limited technical support. Rating: 2/5 5 Overall Experience

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Buyer, SME Company

Feb 16, 2023

Verizon Connect Field Service Management has been a great addition to our team. Not only is the product easy to use and navigate, but it offers us a wealth of features that help us track and monitor the progress of our field workers. Additionally, the advanced routing algorithm helps maximize efficiency and minimizes wastage. The battery-saving capabilities were particularly useful, as it ensures that our workers stay on track. Most importantly, the customer service team has been very attentive to our needs and weve often gotten a prompt response whenever weve hit any snags along the way. All told, its been a great experience working with Verizon Connect Field Service Management and Im looking forward to the future possibilities that their product can offer us. Rating: 9/10

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Buyer, UK Mid Market Company

Feb 15, 2023

I recently had the opportunity to evaluate Verizon Connect Field Service Management for our procument team and was thoroughly satisfied with the results. This product offers an intuitive dashboard that is easy to setup and made it simple to assign and monitor field service assets in real time. Additionally, the navigation and reports were simple to generate and I was impressed with the ability for our team to track KPIs and identify any areas of improvement. We were also impressed with the battery-saving technology that supported our mobile workforce and the use of live location streams which allowed us to accurately dispatch personnel. Furthermore, the customer support response was prompt and responsive which was always comforting knowing we could get help quickly if any issue did arise. Overall, Im pleased with the ease of use and the support that the product has given to our team and would certainly recommend to any procurement team looking for a reliable field service solution. Rating: 8/10

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Buyer, Asia Pacific Company

Feb 14, 2023

Cost of ownership I recently deployed Verizon Connects Field Service Management offering in my company as a senior manager and I am pleased to say it has really been helpful. It has had positive impacts on our budget, which I was especially worried about since there have been so many expenses lately. The cost was surprisingly reasonable and I wasnt expecting it to be that much more affordable. Whats more, the cost has been easily offset due to our increased efficiency and improved time management resulting from the real time updates we receive. I rate the cost of ownership 4.5 stars.

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Buyer, North America SME Company

Feb 14, 2023

We recently switched to Verizon Connect and I can honestly say that we couldnt be happier! As a woman leader in the customer success space, Ive been incredibly impressed with the softwares performance. It has allowed me to more effectively manage my teams Field Service Management needs. The software is incredibly user-friendly and the customer support is outstanding. Everything within the software is very organized and easy to find. Furthermore, the comprehensive features make it the perfect fit for our teams field service management needs. Weve been able to track our staff in the field, assign tasks, and get real-time updates on progress. This has been a huge advantage for us! The customer service has been excellent as well. Weve had no issues whatsoever and Ive been really pleased with the quick resolution of any queries weve had. In short, I would highly recommend Verizon Connect to any customer looking for a reliable and user-friendly Field Service Management solution. I give Verizon Connect a perfect 5-star rating!

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Buyer, Asia Pacific Mid Market Company

Feb 13, 2023

3.Rating: 2/5 Review: Verizon Connect is a Field Service Management that our engineering firm has been using for some time. Though its interface is easy to use, we have had some difficulty with its interoperability and integration. It has been difficult for us to sync the software with the other systems we currently have in place, so that data is passed between them. What compounds this issue is the lengthy technical support and response times when we reach out for assistance. This has further hindered our progress in integrating this software into our systems.

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Buyer, Europe Company

Feb 13, 2023

2) Review for Product Reliability I have been using the Verizon Connects Field Service Management solution for some time now, however the product reliability has been bit of an issue. We have faced multiple downtime incidents which created disruptions in service delivery. Moreover, the admin end was not user-friendly and was prone to errors and lags that made it difficult to coordinate tasks. As a result, I am giving Product Reliability 3 out of 10 stars.

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Buyer, Asia Pacific Company

Feb 13, 2023

Review #5 (3.5/5 stars): Overall, Ive been pretty impressed with Verizon Connects Field Service Management system. Its a robust platform that offers a lot of features for both novice and experienced users alike. Additionally, its interoperability and integration capabilities make it simple to connect different systems and processes. That being said, the system does have some drawbacks. For one, its features can be a bit basic and lack the more advanced capabilities that more experienced users might be looking for. Additionally, Ive found that some of the integrations are somewhat buggy and can cause problems down the line. In the end, however, I believe Verizon Connects Field Service Management system is a great choice for businesses of any size that need a reliable system for streamlining operations. With a little bit of training, anyone should be able to learn how to use the system quickly, and the cost should be more than compensated with increased efficiency and productivity.

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Buyer, North America Mid Market Company

Feb 13, 2023

2) Overall Innovation: Verizon Connects Field Service Management tools are brimming with innovative features that help equip our team members with a competitive edge in the marketplace. For example, their real-time service alerts and automated job scheduling have been incredibly helpful in capturing a bigger chunk of the market share. However, the mobile app version of their interface is a little clunky and occasionally lags when performing certain functions. In addition, their support team could be more proactive in helping customers troubleshoot. Overall, their innovative features are helpful, but could use a little more polish. I would rate their overall innovation at 6/10.

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Buyer, North America SME Company

Feb 13, 2023

#Verizon Connects Field Service Management - Rating 4/5 I have been using Verizon Connects Field Service Management solution for some time now and must admit that their offerings have been up to the mark. I was especially pleased with the cost of ownership, product vision and the product features they delivered. The cost of ownership was quite reasonable and seemed to fit my budget. Furthermore, setup was easy and the solutions were tailored to the needs of my organization. Plus, users and myself were quick to learn how to use the software thanks to its intuitive design. When it came to product vision, I was impressed. They had a solid strategy in place with a clear vision. This gave me a better understanding of the needs of our organization and the challenges that we faced. The features necessary to effectively manage customers, automate interactions, track customer locations and manage inventory were useful and well-implemented. However, these features could be somewhat slow at times, which can be improved over time. Verizon Connects Field Service Management software proved to be great value for my organization, with a good cost of ownership and robust features. I give them a rating of 4 out of 5.

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Buyer, UK Company

Feb 11, 2023

Review #5 As a Sales Development Representative at Enterprise, Ive been using Verizon Connect Field Service Management for a few months now. It offers a variety of features that make managing field service jobs easier. The invoice creation feature is particularly helpful, as I can have invoices ready to go with minimal hassle. Unfortunately, I have noticed some issues with product reliability. Random crashes during important tasks are frustrating, and they often cause me to lose my data or have to restart the program. Im not as confident in the product, given this. I give the product features 4/5, but only 2/5 for product reliability.

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Buyer, North America SME Company

Feb 11, 2023

Review 1 - Verizon Connects Field Service Management I recently had the opportunity to review Verizon Connects Field Service Management offering. Overall, I found it to be quite innovative and offer potential for considerable cost savings when it comes to managing large-scale service operations. One of the things that particularly impressed me was the use of next generation technology like big data analysis to help identify underlying patterns and trends in customer service that could be leveraged to improve delivery of services. One area where I felt they could improve service would be their customer service. Its a blaring issue since a lot of customer queries fall through the crack and get forgotten. Worse yet, when customers do reach out, they often dont get a response or find themselves stuck in automated customer service loops which can be frustrating. In terms of overall service and innovation, I give Verizon Connects Field Service Management 4.5/5 stars.

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Buyer, UK Mid Market Company

Feb 10, 2023

I have recently been using Verizon Connects Field Service Management solution for enterprise customers and I am pleasantly impressed by its feature set and performance. The flexibility of the product is remarkable; I was able to customize the workflow for the particular needs of our organization without much hassle and with immediate results. What really sold me on Verizon Connects solution was the product reliability. The service was up and running with no technical problems or errors, ensuring that daily operations were not disrupted in any way. Additionally, the customer support staff was responsive and knowledgeable, helping me understand the system better and resolve any potential issues quickly. I was particularly impressed with the deployment support. I found the instant deployment feature to be incredibly useful; I could conveniently deploy new features with a few clicks and improve efficiency. Moreover, a detailed analytics dashboard gave me visibility into usage and performance, which made it easier to reconcile any discrepancies and ensure optimal performance. All in all, I think Verizon Connects Field Service Management is an ideal solution for corporate customers. It is reliable, flexible, and intuitive, with great deployment support and analytics capabilities. I definitely recommend it and rate it 4.5/5 stars.

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Buyer, North America Mid Market Company

Feb 10, 2023

Review 5 - Verizon Connect Field Service Management I recently had an opportunity to review Verizon Connect Field Service Management and I was thoroughly impressed. This powerful customer service system provides a wide range of features that make it easy to optimize customer experience. The innovation of this system was one of the things I found to be really impressive. Verizon Connect makes use of next generation technology to improve customer service operations. Features like automation and predictive scheduling make customer activities easier to manage and optimize. Furthermore, its customer insights and analytics provide great insights into customer experience and enable more tailored customer service. The interoperability of Verizon Connect is top-notch. This system can be integrated with any existing CRM or software to provide total visibility into customer service operations and activities. Plus, its single console makes powerful search, reporting and analytics incredibly easy to use. Overall, I would highly recommend Verizon Connect Field Service Management to anyone looking for a comprehensive customer service solution. Its full of innovative features that make customer service management much easier. 4.75/5

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Buyer, Asia Pacific Company

Feb 10, 2023

Im an industry veteran with more than 15 years of experience in service management, and I have been using Verizon Connect for almost three years now. My overall experience with their Field Service Management offering has been positive, as it provides a comprehensive package for organizing my business and streamlining operations. The product vision is quite clear regarding the type of product they offer and their goals. They provide innovative tools and features that help technicians in the field stay connected with the HQ and the customers they serve. The features in the product are easy to understand and use. It has great tracking capabilities, which help me keep track of my techs, the services they are providing, and how much time they are spending on each job. It also allows me to send and receive data instantly through the system, letting me know that the services my techs are providing are being delivered in a timely manner. The cost of ownership is quite reasonable too. Their pricing is designed to match the size of your business, whether its a large-scale enterprise or a small business. The fees for additional features are minimal and do not affect their overall pricing. Overall, I have been satisfied with Verizon Connects Field Service Management offering and would recommend it to any business that is looking for an effective way of managing their techs and the services they provide. On a scale of 1-5, I would give it a 4 out of 5. Review 2

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Buyer, North America SME Company

Feb 09, 2023

Verizon Connects Field Service Management has been a beneficial purchase for us, and a large part of this is down to their deployment support and after sales support. Their team provided an effective deployment plan that was tailored specifically to our needs which made the entire process less tedious. Not only that, but their customer service was excellent and they were impressively quick to respond and provided detailed explanations. The after sales support was also excellent. Were never left in the dark and the customer service team have been highly efficient in any query weve had. Plus, they remain very understanding throughout each part of the process, allowing us to make changes quickly and intuitively, optimising our resources when needed. The package as a whole warrants a solid 8 out of 10 with respect to support and deployment. Id certainly recommend this package to others, knowing that the customer service will be satisfactory.

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Buyer, North America Mid Market Company

Feb 09, 2023

Verizon Connect is an inadequate solution for field service management. As an Engineering Manager, I need a reliable and user-friendly Field Service software, but Verizon Connect fails to meet this requirement. First, their customer service is abysmal. Ive had several issues that Ive tried to resolve with their customer service team, but theyve been unable to help me and have been unresponsive. Ive had to figure out everything on my own, and this has been extraordinarily frustrating. In addition, the ease of use is lacking. The platform is too complicated and not intuitively designed, and Ive had to spend a lot of extra time trying to find the features I need. Furthermore, the customization is limited, and the training material is outdated and difficult to access. Overall, I wouldnt recommend Verizon Connect for Field Service Management. Their customer service and ease of use are lacking, and the customization and training materials are inadequate. I would rate Verizon Connect a 1/10.

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Buyer, UK Company

Feb 09, 2023

#Review 4 I believe Verizon Connects Field Service Management offering to be quite effective. I have found the product innovative and a major help in managing our field service team. The process of geofencing and setting custom data frames has been a great help. Having customer information and histories on hand certainly makes it easier to provide good customer service. However, I do have some minor issues with it. Occasionally, I find myself experiencing random bugs that are a bit tedious to solve. Other than that, I give the Field Service Management 4/5 stars. Overall, Im quite impressed with the offering.

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Buyer, UK Company

Feb 09, 2023

Verizon Connect Field Service Management: Supplier Partner Review Rating: 1/5 I have had a terrible experience as a supplier partner with Verizon Connects Field Service Management. Their customer service is the biggest issue, as any queries Ive had get no response or take an extremely long time to be answered. This impacts me greatly due to missed opportunities or time wasted waiting to get any kind of advice or help. I have also faced several issues with the customer service reps not being knowledgeable or resourceful enough. Moving on to interoperability and integration, it is no better than the quality of their customer service. Connecting two systems together is almost impossible due to compatibility issues, and even when I do manage to access the service, the data transfers are flawed and incomplete. This severely impacts me as I cannot get the full picture. All in all, I would not recommend Verizon Connects Field Service Management to anyone, let alone a supplier partner. The customer service and interoperability and integration features are drastically lacking and does not live up to the expectations from a big company in the field service management industry.

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Buyer, Asia Pacific Company

Feb 08, 2023

#Verizon Connects Field Service Management - Rating 4/5 I have worked in the field service management industry for over 20 years, and over time have built up strong experiences and insight into effective solutions and good customer service. Verizon Connects Field Service Management software is one of many options on the market, and there were a few features that I found particularly intriguing about it, namely its cost of ownership and product vision. The cost of ownership was quite manageable and reasonably priced. They offer flexible and customisable solutions tailored to the individual needs of my business. It was also really easy to use and understand. This was useful for both trainers and users alike, and even with our tight budgets, this was a cost and time saver. Their product vision and long-term strategy was something that I had expected from an established technology solution provider like Verizon Connect. Their team was excellent in communicating the product vision, which in return gave me a closer look at the actual needs of my organization and the challenges that I faced. The product features of their Field Service Management software are desirable, though there is some room for improvement in terms of expanding functionality. While they achieved success in streamlining my operations, I felt that their features were better suited to smaller enterprises and not the larger firms. Additionally, of the automated features present, some of them could be a little slow and not as efficient as I would have expected. Overall, Verizon Connects Field Service Management software lives up to its promise and provides an effective cost effective solution and a helpful product vision. But with some minor drawbacks, I cant rate it higher than 4 out of 5.

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Buyer, Asia Pacific Company

Feb 07, 2023

Review 2 - Supporting Futuristic Use Cases Verizon Connect Field Service Management is a great product when it comes to supporting futuristic use cases. Not only does it support the automation of manual tasks such as assigning technicians and tracking inventory, but it also utilizes AI and ML to enable predictive maintenance. With this technology, we are able to send our engineers to perform repairs before equipment failure occurs, thereby avoiding any costly outages or repair costs. Additionally, the advanced analytics allow us to detect and troubleshoot issues within our equipment before it causes outages. This helps us maintain a high quality of service for our customers and improve uptime. Im giving it a rating of 9/10 for supporting futuristic use cases.

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Buyer, UK Company

Feb 07, 2023

Having used Verizon Connects Field Service Management offering for a while now I find that their deployment support and after sales support is quite dependable. The team at Verizon Connect provide an excellent customer service, with short turnaround times and detailed information assuring correct usage of the product. Right from day one the team was there to explain the different features of the product, keeping us in the loop during the entire deployment period. They have a pressing customer service which caters promptly to whatever questions I may have. They explain complex concepts in laymans terms, which Im sure non-technical users would find extremely helpful. Once the product was deployed, the after sales support we have received has been fantastic. Our account manager is always available to walk us through whatever issues, answers all our questions without fail - which we have had a lot of due to the complexity of our product. I would rate their deployment support and after sales support offered by Verizon Connect a 7 out of 10. While they can certainly improve the response time to queries, they have given us all the support and guidance we need, assisting us in navigating through our account to suit our needs.

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Buyer, North America SME Company

Feb 06, 2023

Review #5 Im a Procurement Manager and Ive been using Verizon Connects Field Service Management for close to three years now. Im truly blown away by their customer service, with reps who take time to understand my unique needs and customize solutions for me. Im also very impressed by their product vision, with ongoing development and frequent updates to the product that keep us up to date on the latest technology. The product features have made my life so much easier, with Mobility helping to keep my teams connected and efficient. Hours of Operation metadata and Inventory Tracking features provide my teams with better visibility into each job, and GPS Tracking helps us stay organized, efficient, and accountable. Verizon Connects Field Service Management is the real deal and I cant recommend it enough. Im giving it a 9/10, with customer service and product vision receiving perfect marks, and the product features a strong 8/10.

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Buyer, UK Mid Market Company

Feb 06, 2023

Verizon Connect Field Service Management is an excellent choice as a field service management platform for any type of business. This software has been a leader in the industry for years and provides many benefits such as interoperability, integration and cost of ownership, making it a great choice for companies looking for a reliable and cost-effective solution. In terms of interoperability, Verizon Connect really stands out with its ability to connect with multiple types of systems, both on the hardware and software side. This includes integrations with major hardware providers such as Cisco, IBM, and Dell, as well as cloud based solutions like Amazon Web Services and Microsoft Azure. This allows companies to benefit from the best-in-class technology to get the job done. The software also offers integration with a plethora of industry leading software solutions such as Oracle, SAP, Salesforce, and Box. It also integrates with leading mobile and GPS tracking solutions to ensure that field technicians are up to speed. All of this makes it easy for businesses to have a unified, integrated platform for their entire field service operations. In terms of cost of ownership, Verizon Connect Field Service Management is quite competitive. The cost to implement and maintain the system is relatively low compared to other solutions, making it an attractive option for small businesses. The software also offers a free trial, allowing businesses to get a feel for the product before deciding to commit to a full purchase. All in all, Verizon Connect Field Service Management is a great choice for teams looking for a reliable, cost-effective, and fully integrated system. I give it an 8/10 in terms of overall rating.

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Buyer, UK Company

Feb 06, 2023

I am satisfied with my experience using Verizon Connects Field Service Management. It provided me with the perfect solution for managing my small business with a few employees. The interoperability and integration features make it easy to access my field operations data and keep it organized and synchronized with my back-office systems. The analytics are useful for monitoring and planning, and the cost of ownership is reasonable. My only complaint is that the user interface could be simpler for easier use. Other than that, I highly recommend Verizon Connects FSM. For all the features it provides, I would rate it a 9 out of 10.

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Buyer, Asia Pacific Company

Feb 05, 2023

Verizon Connect Field Service Management (VCSFMS) Review #5: Ive been using Verizon Connects Field Service Management suite for a while now and I definitely have a few opinions on the matter. The interoperability and compatibility features have been great, allowing us to easily import and export customer data to simplify our workflow. Additionally, the various integrations available gave us access to features such as salesforce analytics for better customer service. The next generation technologies available with VCSFMS have been a great addition to our workflow. We could use custom forms and dashboards to manage customer data, and I must say the cloud storage offered was an impressive addition. The mobility it gave us was incredible and allowed us to stay connected to our customers at all times. The mobile capabilities included with the suite have been great as well. Customer records could be accessed easily and real-time verification of customer information was made much simpler. The companion app also allowed employees to stay on top of their tasks, saving us countless hours of time by eliminating the need of paperwork. All in all, I think VCSFMS is a great offering and it definitely deserves the 8/10 rating I give it. The features and functionalities are great, and if youre looking for a comprehensive suite of features ideal for customer data management then this is the solution for you.

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Buyer, North America SME Company

Feb 05, 2023

Review #4 Ive been a Procurement Manager for a while now, and have been using Verizon Connects Field Service Management for the past three years. Their customer service is truly outstanding, with reps who take the time to answer all of my inquiries. Im also a big fan of their product vision, with their commitment to enhancing the product and bringing it up to industry standards. The features of the product have been the most impressive part for me. Inventory Tracking and Job Status Updates are invaluable for helping my teams stay up to date and organized. Extended Hours of Service and KPI Tracking are also impressive, and set Verizon Connects Field Service Management apart from the rest. Verizon Connects Field Service Management is an incredibly reliable tool. Im giving it a 9.5/10, with the customer service & product vision earning full marks, and the product features coming in at a strong 9/10.

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Buyer, Asia Pacific Mid Market Company

Feb 05, 2023

Review 2 - Product Features The features in Verizon Connect Field Service Management are quite impressive. I love the scheduling feature that enables us to plan out our jobs for the future. It has saved us a lot of time and headaches. The mapping feature also helps us optimize efficiency and coordination to get our trucks to the right place at the right time. Customer feedback and reporting tools have been very helpful as well. Id give Verizon Connect Field Service Management four stars for their features.

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Buyer, UK Company

Feb 04, 2023

Review #3 As a Procurement Manager, Ive been using Verizon Connects Field Service Management for about two years now. Throughout my experience, their customer service has been top-tier, far exceeding my expectations. I also love their product vision and constant product development, always striving for better ways of making our teams more efficient. The product features have been particularly outstanding. Their Mobility functionality has allowed my team to be much more productive, with GPS Tracking, Job Status Updates and Inventory Tracking making life much easier. They also have a fantastic data-driven insights system which is helping us identify trends in our teams performance and making improvements to our system. Verizon Connects Field Service Management is an invaluable asset to our company. Im giving it a 9.5/10, with customer service and product vision each scoring 10/10 and product features coming in at a solid 9/10.

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Buyer, Asia Pacific Mid Market Company

Feb 03, 2023

I have been using Verizon Connect as a Field Service Management for a few months now, and I have been disappointed with the product. The customer service team is unreliable, the ease of use is inadequate, and the customization and training materials lack quality. First and foremost, their customer service is unresponsive and unhelpful. Ive contacted the customer service team many times, and theyve yet to resolve anything that Ive needed help with. This has been incredibly frustrating and has caused a lot of delays in my work. Additionally, the ease of use is not great. Ive had a lot of trouble navigating the platform, as there are too many rows and columns, and the interface isnt very well-designed. Lastly, the customization options are limited, and the training materials are difficult to access and dated. All in all, I wouldnt recommend Verizon Connect for field service management. Their customer service and ease of use are both wanting, and the customization and training materials are lacking. I would rate Verizon Connect a 2/10.

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Buyer, UK Company

Feb 03, 2023

Review 3 - Verizon Connect Field Service Management I recently had the chance to review Verizon Connect Field Service Management and Im quite pleased with the results. This comprehensive customer service solution provides innovative features that make customer service management a breeze. The innovation of this system was most impressive to me. Thanks to the use of next generation technology, the system is both efficient and productive. Features like automation and predictive scheduling make customer activities easier to manage and optimize. Plus, its customer analytics and insights provide great insights into customer experience and enable more tailored customer service. The interoperability of this system is also impressive. It seamlessly integrates with almost any existing CRM or software to provide total insight into customer service activities. Additionally, its single console makes powerful search and reporting incredibly easy to use. If youre looking for a comprehensive customer service solution, I highly recommend Verizon Connect Field Service Management. From innovative features to powerful interoperability, this system provides many features that make customer service management much easier. 4.75/5

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Buyer, North America Mid Market Company

Feb 02, 2023

Review 5: Verizon Connects Field Service Management system has been a great asset for me in terms of handling and managing customer contracts and service requests. Its innovative product vision provides a range of useful features that all help to increase my efficiency and accuracy, such as task routing and monitoring, customer management, automation, and job analytics. The customer management functionality has been particularly successful, allowing me to quickly and easily organize and customize client data within a single platform. Whats more, the user interface and integration with Outlook and other productivity suites is highly intuitive and efficient, making it incredibly easy to stay on top of customer requests and tasks. In all, I highly recommend Verizon Connects Field Service Managementâ€” its comprehensive set of features, combined with its great design and user experience, make it an irreplaceable tool in my Procurement Management toolkit. Rating: 9/10.

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Buyer, UK Mid Market Company

Feb 01, 2023

Verizon Connect Review #4 Verizon Connect has certainly made its mark as one of the top names in field service software. In my experience, it is easy to get up and running and train my team, the interface is both intuitive and well-designed, and the mobile app is a great way to stay productive in the field - all of which earns the software top marks for ease of use. When it comes to innovation, this platform doesnt disappoint either. Its used some of the latest tech available and has dozens of tools to make data-mining and analytics a breeze. Plus there are plenty of integrations available so that I can set up automated triggers and get real-time updates. In short, the verdict is out: Verizon Connect is an extremely capable piece of software that can do virtually anything I need of it. Im giving them 5 stars for their ease of use and another 5 stars for their innovation. Its truly a great investment and one Im sure Ill be using with great success for many years to come.

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Buyer, UK Mid Market Company

Jan 31, 2023

Verizon Connect - Interoperability and Integration Review I am a small business owner who recently started using Verizon Connect to manage my field service operations. It is great to see that the system is highly interoperable and integrates seamlessly with different applications. I had no issues in syncing the system with my CRM, accounting software, and payroll services. As a result, I get real-time notifications and insights, which allow me to make sure all my operations are efficiently coordinated. Therefore, I am very pleased to give this feature a 5 star rating.

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Buyer, SME Company

Jan 31, 2023

Verizon Connect has been our go-to choice for Field Service Management for a few years now and all I can say is that theres just no beating it. Verizon Connect seamlessly unifies all our processes from planning and scheduling, to delivery and tracking all in one place. Not to mention, its incredibly easy to use. The real-time visibility into field operations has revolutionized our business, enabling us to better plan, optimize and manage service operations while providing a great customer experience. The product vision is incredible, and each new version of the app adds more cool features. Weve especially been able to leverage the advancements in machine learning and IoT for predictive scheduling and autonomous fleets for future use-cases. In addition, the sheer stability and scalability of the platform make it ideal for our expanding needs. The customer support staff at Verizon Connect is great as well. They are genuinely dedicated and highly knowledgeable. No matter how complicated our questions are, no issue remains unsolved. Even the documentation on the app is comprehensive and always up-to-date. Overall, I can confidently rate Verizon Connect 5/5 stars. Its been a great part of our success story and I highly recommend this solution to anyone in the market for a great field service management system.

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Buyer, UK Company

Jan 31, 2023

Review #5 Rating: 4.5/5 Ive been using Verizon Connect for my field service management needs for almost a year now and Im very happy with the purchase. The software allows me to easily manage the processes and has connected nicely with all the third-party software I use. Interoperability has been great and the customer support team have been helpful with any of my queries. I highly recommend Verizon Connect as an excellent field service management solution.

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Buyer, North America Mid Market Company

Jan 31, 2023

As a Procurement Manager who recently made the switch to Verizon Connect Field Service Management, I can honestly say that Im impressed with this product. The cloud-based app made it very easy to roll-out and weve noticed almost immediate results. The user portals allowed our teams to quickly navigate the system and always stay informed about the next scheduled appointment or potential conflicts. Additionally, the fleet management tools and custom reports proved to be very useful in helping us identify any areas of improvement and increase efficiency. Also, the live streaming for tracking field workers was invaluable. That said, the customer support team provided by the vendor werent always as helpful as we had hoped, often leaving us to our own devices when seeking an answer. In spite of this, Im hopeful that the system will continue to improve and give us the results we need. Rating: 7/10

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Buyer, UK Company

Jan 30, 2023

Overall Innovation and use of next generation technology Ive been a Senior Manager with Verizon Connects Field Service Management offerings for many years, and I have seen first-hand how the technology has evolved. They have developed a modern, user-friendly software with impressive internet capabilities that have allowed us to manage our field teams quickly, with enhanced control and visibility. The platform is powered by cutting edge technology allowing us to access essential data, create detailed reports, and make key decisions from anywhere, at any time. Additionally, with the ability to integrate robotic process automation, the platform can provide a seamless end-to-end experience. This gives us access to the power of predictive analytics, which has allowed us to reduce both operational costs and operational risks. I have been impressed time and time again with the innovation, and rate it 5/5 stars.

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Buyer, UK Mid Market Company

Jan 30, 2023

Review 4: Verizon Connect Field Service Management I work as a Lead Software Engineer and have been using the Verizon Connects Field Service Management (FSM) product for managing our projects. We are impressed with the products features and tools, which enable us to manage our work with greater efficiency. The job scheduling tools enable us to keep an eye on our technicians progress and the geo-location map tracking feature is also very effective. However, we have also occasionally encountered a few minor issues with the product and while the product team has been quite responsive in fixing them, they should work on providing us with more updates. Despite this, I rate the product 9/10 for its product reliability and quality.

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Buyer, North America SME Company

Jan 29, 2023

Review 2 Support for Futuristic Use Cases: Ive been using Verizon Connect Field Service Management for a few months now, and Im extremely impressed with how advanced the software is. Its capable of supporting everything from traditional workflows to new, innovative use cases. Its compatible with cutting-edge technologies, like augmented reality and virtual reality, that are revolutionizing the customer service industry. The advanced features allow us to deliver an exceptional customer experience while streamlining time-intensive tasks, like asset tracking. Plus, Verizon Connect Field Service Management provides detailed analytics and insights into operations, allowing us to make more informed decisions. This is great for businesses that thrive on innovationâ€”its definitely the new standard for service management. Overall rating: 10/10.

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Buyer, North America SME Company

Jan 29, 2023

I recently had the pleasure of trying out Verizon Connects Field Service Management offering and for the most part, Ive been very pleased. The deployment support was incredibly helpful and I was able to get the product integrated into our system in a matter of hours. And the product itself was a major upgrade in terms of features and usability. Some of the standout features that I found most helpful were the ability to optimize route schedules and assign tasks quickly. Where Verizon Connects offering faltered a bit, however, was in the realm of user-friendliness. Dont get me wrong, I quickly learned how to use the product but I think it could still use some refinement in terms of user-interaction with the product. Ultimately, Id have to say that this product has certainly helped improve our workflow but theres still room for improvement. Id give it a 7 out of 10.

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Buyer, North America Mid Market Company

Jan 29, 2023

Review 2 - Verizon Connects Field Service Management: Ive been using Verizon Connects Field Service Management offering for some time now and Im pleased to say that it has worked well for us. The platform is extremely intuitive and easy to navigate, allowing us to stay organized and on top of our field service operations. Weve been able to increase visibility into our field services operations, with improved automation and mobile enabled solutions. Weve also noticed that any issues have been addressed and fixed quickly due to the excellent customer service from Verizon Connect. Overall, Im very pleased with the reliability and product quality of Verizon Connects Field Service Management and I highly recommend it to anyone in need of a reliable field service management solution. Rating: 9/10.

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Buyer, UK Company

Jan 27, 2023

2. Im very impressed with Verizon Connects Field Service Management, which has allowed my business to operate far more efficiently than before. The overall user experience is intuitive and the design makes it easy to track the progress of our employees in the field. The onboarding process and implementation was also quite simple and within a few days, we were already seeing the tangible benefits. In addition, the reports that generate insights about our business are immensely helpful in understanding what can be further improved. The innovative features, such as mobile CRM, also allows us to provide our customers better service combined with automated email follow-ups and other customer support activities. I would definitely rate it 9/10 for its overall innovation and helpfulness in managing our business.

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Buyer, Asia Pacific Mid Market Company

Jan 26, 2023

##Product Innovation Review Verizon Connects Field Service Management definitely takes the cake when it comes to product innovation. This IT tool offers unparalleled features, such as optimization of resources and seamless communication, which enables us to make the most out of our investments. The product dashboard is updated regularly and provides us with feedback on our usage. We have seen a drastic improvement in efficiency across our organization since starting to use this product. The insightful analytics have been a great help in understanding our needs better and also in taking informed decisions. The innovation has also been supplemented by their customer care service, which is available round the clock. I would rate the product innovation 8.5 out of 10.

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Buyer, Asia Pacific Mid Market Company

Jan 26, 2023

5) Review for Product Innovation For the past two months, I have used the Verizon Connect Field Service Management solution and I must say Im not too impressed with its innovation offering. The system does have some cool features, such as automated job scheduling and real-time tracking for the staff in the field. Nevertheless, these features are rather basic and the system is lacking some of the advanced features that would make our workflows much more efficient. Thus, I am rating Product Innovation 4 out of 10 stars.

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Buyer, UK Company

Jan 26, 2023

I have been running a small business with 3-4 employees and have been using Verizon Connects Field Service Management. I am pleased with the sales team and onboarding process that really helped me quickly get up the running. One of the biggest advantages of using Verizon Connects FSM is the interoperability and integration features available. It provides an easy way to access my field management data and integrate it with my back-office systems, which is key to managing my business operations. It also provides analytics capabilities that allow me to monitor, analyze and make productive use of my time and resources. It is also worth mentioning that the cost of ownership is very equitable with other solutions in the market. Although I am happy with the system overall, my only complaint is that the UI could be simpler for easier use. Overall, I rate Verizon Connects FSM a solid 8 out of 10.

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Buyer, Europe Company

Jan 26, 2023

In my capacity as an Enterprise Sales Development Representative, I recently had the opportunity to work with Verizon Connects Field Service Management for corporate customers. In my experience, this product is really top-notch; it has robust features, is intuitive, and has reliable performance. What I found to be most impressive was the product reliability. I had not encountered any technical glitches during the installation or subsequent periods of use. Furthermore, the customer support staff was incredibly helpful and responsive, willing to answer my questions quickly. Verizon Connects Field Service Management solution also offers great support for ongoing deployments. Thanks to the instant deployment feature, I was able to deploy new features quickly with just a few clicks. Additionally, a comprehensive analytics dashboard gave me insight into usage patterns and performance, so I could track progress and ensure everything was running smoothly. I must say, Verizon Connects Field Service Management is an excellent solution for enterprise customers. It has great features, is reliable, and offers good deployment support and analytics. I highly recommend it and rate it 4.5/5 stars.

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Buyer, UK Mid Market Company

Jan 25, 2023

Review 5 I have had the pleasure to use Verizon Connect Field Service Management (FSM) as a service supplier for quite some time now and it has proven to be quite capable. I think that the product vision and features are great, with task scheduling, asset tracking and invoicing features being especially useful. I appreciate the fact that Verizon Connect FSM has powerful integrations and interoperability capabilities which enable me to fetch vital data from third-party systems and apps. This is especially helpful given that I can generate automated reports with ease. That being said, I think that the user customization options could use some improvement as it would enable more tailored user experiences. Nevertheless, I am still impressed with the product vision and features of Verizon Connect FSM and rate it a 4/5.

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Buyer, North America SME Company

Jan 24, 2023

As an Engineering Manager, I have had a positive experience with Verizon Connects Field Service Management offering. The interoperability and integration capabilities have been a great help in allowing us to create unified solutions for our recruitment and onboarding process, as well as for scheduling jobs across many different sites. My team has also found the cost of ownership to be quite reasonable. Overall, Ive been very satisfied with the level of service that Verizon Connect provides and would recommend them to any business looking for an easier and more efficient method of managing the service field process. Rating: 5 stars.

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Buyer, North America Mid Market Company

Jan 24, 2023

During my time as an Enterprise Sales Development Representative, I had the pleasure of working with Verizon Connects Field Service Management. I was pleasantly surprised by the ease of deployment; I was able to have the software installed and running in no time at all. The software was intuitive to use as well and came with easy-to-follow onboarding guides, which made the transition to a new field service workflow incredibly smooth. Judging from my firsthand experience, I give Verizon Connect high marks for product reliability. I have not encountered any technical issues or glitches, and the users have found the service to be consistently reliable and up-to-date. The customer support team is also very responsive and helpful; they are willing to answer questions and provide explanations quickly and thoroughly. Verizon Connect offers excellent support for ongoing deployments. The instant deployments feature, for instance, has been a great help. With just a few clicks, I was able to quickly deploy a variety of updates and features that kept the software running at its best. Furthermore, an analytics dashboard was always available to track usage and performance, which gave me more visibility into the system and helped me ensure that everything was running smoothly. Overall, Verizon Connects Field Service Management is a stellar solution for enterprise customers. It is robust, reliable, and intuitive, with easy deployment and excellent support. I highly recommend it and rate it 4.5/5 stars.

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Buyer, UK Company

Jan 24, 2023

Ive been a director at a mid-sized company for 4 years, and Ive just recently had the privilege to try out Verizon Connects Field Service Management offering. Deployment support and after sales support has been exceptionally smooth and user friendly, so Id like to recognize that and provide a review. Initially, the team at Verizon Connect gave us a personalised and tailored deployment plan that was simple, yet effective. We were given support on various levels, and were engaged with every step of the way. This was a fantastic experience and made things for us very straightforward and quick. The after sales support has been nothing shy of extraordinary. Whenever I have a question or an issue, their team is always quick and patient to respond. Their detailed understanding of their product and the different features and offerings was quite commendable. In addition, the non-stop support weve received from them greatly helped us optimise our resources and time. I have to admit that Im quite impressed with their customer service as I felt it was really polished. Every call and response was very professional, and I appreciate this highly from a business perspective. Their team also provided help in navigating our account, and they never failed to guide or suggest the best options. All in all, Im truly satisfied. Id rate the deployment support and after sales support provided by Verizon Connects Field Service Management offering an 8 out of 10. It was seamless and offered an efficient service that enabled us to operate more efficiently. Id definitely recommend it to others.

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Buyer, Asia Pacific Mid Market Company

Jan 24, 2023

3. As an AVP from my company, I have used Verizon Connects Field Service Management product extensively in the past few months and I must say Im very pleased with the outcome. The deployment process was handled expertly and swiftly, and the personnel made sure that everything was configured perfectly. The product itself offered a great range of features, like the Project/Task Manager, which allowed us to plan and deploy large scale projects with little hassle, and the Client Support feature which enabled us to track customer requests and quickly get them the answers they need. The analytical capabilities of the product have also been invaluable in helping us pinpoint any issues with our project plans. Rating: 4/5

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Buyer, Europe Company

Jan 23, 2023

Future Opportunities The platform is always being upgraded and improved, ensuring that we always stay ahead of the competition and remain at the cutting edge of innovation. With more advanced analytics and insights, we can discover new opportunities, solve unique issues, and continue to be as efficient as possible. Also, the recent addition of remote service technologies has allowed our field service engineers to perform remote diagnosis and repairs from any location, making our workforce much more cost-effective and agile. Verizon Connect has exceeded all expectations, and I am confident the platform can continue to do so for many years to come. For this, I rate it 5/5 stars.

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Buyer, UK Company

Jan 23, 2023

Using Verizon Connects Field Service Management has been a great decision for my business. The customer service is always available when I have questions, which is really helpful. Plus, the system is incredibly interoperable and makes it easy to integrate with other systems and cloud solutions I already have in place. The scheduling options and route optimization also make it easy for me to maximize efficiency, and Ive seen a definite increase in productivity since I started using it. Im also a fan of the customization options that Verizon Connects Field Service Management offers its been an all-around great solution for me. Rating: 4.5/5 stars.

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Buyer, North America Mid Market Company

Jan 23, 2023

Having had experience with field service management applications before, its absolutely amazing to see just how far technology has come in regards to optimizing the service industry. Verizon Connects offering clearly stands out to me as it incorporates next generation technologies such as AI and machine learning to automate processes. With a simple and intuitive user interface, I found it very easy to onboard and use the system. The customer support team is also extremely helpful and provide fast responses which is a big plus. All in all, Id rate them a 9/10 for innovation and ease of use.

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Buyer, North America Mid Market Company

Jan 23, 2023

. Review #1 Im very pleased with Verizon Connect as our Field Service Management. It has been very helpful in creating an efficient way for our organization to organize and manage our operations. The software is easy to use and the customer service team is always available to answer questions. The dashboard and dashboard metrics are incredibly useful for understanding our operations in real-time, allowing us to make well-informed decisions about our operations. Our employees are happy with the ability to access the software from their mobile devices, which makes managing jobs from remote locations much easier. Additionally, the data integration with our existing systems has been seamless and with no data or technical issues. Verizon Connect provides great customer service and responsiveness so that any doubts or issues can be settled quickly and efficiently. Their support staff has always been incredibly helpful and available to answer all of our questions. Overall, we are really happy with the usability and customer service weve received with Verizon Connect. I would absolutely recommend this field service software to anyone looking for a reliable and efficient solution. Rating: 5/5

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Buyer, UK Mid Market Company

Jan 22, 2023

#Review 3 Verizon Connects Field Service Management offering has been a great asset to my business unit. Not only have they enabled us to streamline processes and save money, theyve also helped us stay up-to-date with the latest innovations and technologies. In terms of value for money, their services have been really cost-effective and reliable. I save quite a bit of money from using their services and the return on investment is quite significant. The main attraction for me is the use of their innovative, next-gen technology. This technology has been very important for us as it has enabled us to automate tasks, customize services, and manage requests in real time in the field. However, the customer service can be a bit slow to respond at times, and the user-interface could use some updating. Overall rating: 3.5/5

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Buyer, Asia Pacific Company

Jan 22, 2023

Review #1 Im a Procurement Manager and Ive been using Verizon Connects Field Service Management for about three years now. Needless to say, Im a big fan. The customer service has been excellent since Day 1, with service reps who take the time to ensure my questions are answered and all my needs are met. Their product vision is unrivaled, with clear paths of development and continued improvement of the product each year. The product features that have done the most for me have been their impressive mobility. Hours of Operation metadata and Dispatch functionality have saved me and my team a tremendous amount of time. Inventory Tracking, Job Status Updates and GPS Tracking cant be beat and are helping speed up the work day for my team, creating tangible customer benefits. I would highly recommend Verizon Connects Field Service Management to anyone in need. Im giving it an 8/10, with customer service and product vision each receiving top marks and the product features a solid 7/10.

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Buyer, North America Mid Market Company

Jan 22, 2023

3) Use of Next Generation Technology: Verizon Connects Field Service Management solutions are certainly ahead of the game in terms of leveraging cutting-edge technologies. Features such as geo-location tracking, satellite-based mapping, and digital task audit trails give us a comprehensive view of our field operations. It is a testament to their commitment to staying abreast of the latest industry developments. With this said, their automated notifications and text messages have been a little unreliable. There have been occasions when alerts have not been sent on time or the messages have been garbled. This has affected how fluidly operations can be tracked and monitored. Nevertheless, I am still impressed with the overall use of technology. I would rate their use of next generation tech at 8/10.

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Buyer, North America SME Company

Jan 21, 2023

Verizon Connect provides an effective and cost-efficient Field Service Management that allows us to keep our field service operations organized and efficient. The fees we pay for the software are reasonable and, in my opinion, inline with the added value of the features and services. The mobile app works smoothly and makes managing our field operations even easier. The geolocation tracking, fleet tracking solutions, and business intelligence software can give us a significant competitive edge in the market. All in all, I would rate Verizon Connect 4 out of 5 for Cost of Ownership. The one downside in this area is that I wish there were added options for cost planning. Review 4 Ease of Use

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Buyer, UK Company

Jan 21, 2023

The customer support Ive experienced with Verizon Connect is truly extraordinary. Their attentive and skilled staff members have been of great help in times of difficulty, no matter the issue. Im very satisfied with their willingness to understand my needs and to resolve the issues I may face in no time at all. They provide regular software updates and maintenance which keeps the system runtime up-to-date and bug-free. They are my go-to if I ever need help. 5/5 stars for the customer support.

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Buyer, Asia Pacific Mid Market Company

Jan 20, 2023

I am the owner of a small family-run business and I recently switched to Verizon Connects Field Service Management as my field management option. The first feature that caught my attention was the interoperability and integration with other systems. With Verizon Connects Field Service Management, I can have my data seamlessly flow between different departments in my business, from financial to personnel. This makes it easy for me to have up-to-date information about my operations and personnel that I can access quickly and easily. I also appreciate the fact that such integration can be done with minimal effort, as the software is known for its user-friendly interface. Rating: 4/5 2 Integration and Interoperability

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Buyer, Asia Pacific Mid Market Company

Jan 20, 2023

Using Verizon Connect has been such a great experience for my customer success team. The software provides a comprehensive array of features that make our Field Service Management needs easier to manage. Since implementing the software, weve been able to significantly increase the efficiency of our operations. What I love most is the softwares user-friendly design. It makes it so easy for anyone to use, which has been extremely helpful for our team. Weve been able to track our employees in the field and assign tasks with ease. Also, the integration of customer service operations into the same platform is a great plus! Furthermore, the customer service has been stellar. Our queries have been quickly and efficiently answered and any issues weve had have been resolved without any issues. To sum it all up, Verizon Connect is a great platform for managing field service operations. Everyone on my team is really satisfied with the software and it has been incredibly helpful in optimizing our operations. I would highly recommend this software to anyone looking to maximize the efficiency of their field service operations. I give the software a 5-star rating!

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Buyer, Europe Company

Jan 19, 2023

##User Interface Review Verizon Connects Field Service Management user interface is quite easy to navigate. It is quite well-designed, as it allows users to access the features they need in a few clicks. This ease of use has had a positive impact on our productivity, as it means that our personnel spends less time learning how to use the software and more time actually using it. The multiple dashboard and dashboard customization options are also very useful in getting insight into the work processes. On a scale of 1-10, Id rate the UI a 9.

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Buyer, UK Company

Jan 19, 2023

In my opinion, Verizon Connects Field Service Management offerings deserve a 3-star rating out of 5. Cost of ownership: For a cost-effective service, the initial implementation is pricey and its maintenance is also a bit costly. So, 2/5 stars is what I would award here. Overall Innovation: It definitely utilizes the latest tech advances like AI-based analytics and so on. Thats why its a 4/5 score here. Use of next generation technology: While it does have few compatibility issues with Mac users, I would still give it 4/5 because of its real-time data recorders, location trackers and other next-gen tech-savvy solutions.

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Buyer, North America SME Company

Jan 19, 2023

Review 5 - Product Reliability For the most part, Verizon Connect Field Service Management has been reliable. We havent had any major issues to report, and I feel like the system is dependable. The only issue weve run into is some sluggish performance at times, which causes some delays in tasks. Its not a huge issue, but minuscule problems like that can make a difference in the long run. Id rate Verizon Connect Field Service Management four stars for their service reliability.

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Buyer, UK Company

Jan 19, 2023

1.Verizon Connect: an all-time favorite Field Service Management "If youre looking for a cost-effective, reliable, and capable Field Service Management, look no further than Verizon Connect! As a procurement manager, I can confidently say that technology is the cornerstone of my job, and I require tools that streamline the entire processes. With this software, Ive been able to find improved efficiency, better responsiveness, and a greater ability to track the progress of every job. One of the main things I appreciate about Verizon Connect is its ability to easily connect and synch with other applications and systems. From the customer service side of things, the software is incredibly user-friendly and has a lot of features that facilitate excellent customer service. It has provided me with an interoperable and integrated system that offers me great visibility and control every step of the way. It also integrates well with our other systems, making it easy to deploy and manage. Additionally, Verizon Connect offers forward-looking features, such as usage tracking and predictive analytics that allow us to stay ahead of the curve in terms of our service level. Its scalability makes it ideal for any business, regardless of size and scope. The software is also constantly updating, so it can easily adapt to the changing needs of our business. Overall, if youre looking for a comprehensive and reliable Field Service Management, Verizon Connect is definitely the one for you. Get it now and start experiencing the power of powerful technology! 5/5"

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Buyer, North America Mid Market Company

Jan 18, 2023

Firstly, I must say that overall Im satisfied with the Verizon Connects Field Service Management. I have been using it for a few weeks now and have seen some great results so far. Being an IT Infrastructure manager, I find the software easy to use and navigate. It allows me to track my various field services and operations efficiently and in real-time. I have access to the online portal which can be used to keep track of the active jobs, weekly and monthly reports, customer reports and much more. This helps me in reducing manual labour and increase efficiency in my work. I must say that the customer service provided by Verizon Connect is of top quality. I have used their customer service to resolve some technical difficulties and I must say that their team provided instant support in getting my queries answered. Rating: 4/5

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Buyer, Europe Company

Jan 18, 2023

Conclusion Overall, I am very happy with Verizon Connects field service management solution. It is the perfect solution for my small business needs, and it helps me manage my operations with ease. I recommend Verizon Connect to new and established businesses looking to automate their operations.

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Buyer, Asia Pacific Company

Jan 17, 2023

Ive been a long-time partner with Verizon Connect, so I can confidently say that their Field Service Management offering is exceptionally useful and easy to use. The overall innovation is great, as they have incorporated new technologies such as AI and automation, making it easier than ever to optimize operations. The locator services also have been great to track technicians and keep them in the loop. I appreciate the customizable features that help us tailor the technology to fit our business needs; I could go on about how great the user interface is, but the best way to see for yourself is to give it a try. Im really satisfied with their products and services, and would rate them a solid 8/10.

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Buyer, Europe Company

Jan 17, 2023

Review #2 for Verizon Connects Field Service Management Offerings Ive been working with Verizon Connects Field Service Management offerings for several months now, and Im very satisfied with the overall experience. They have made it simpler and easier to manage our business. Their user-friendly platform and automated workflows have saved us time and money, and their integration features are robust and reliable. The reporting and analytics abilities are also first-rate. The real-time reporting feature, for example, has provided us with valuable insights on job and delivery performance, which has enabled us to work smarter and faster. Additionally, their self-service portal is incredibly intuitive and easy to use. I rate Verizon Connects Field Service Management offerings an 8 out of 10 for overall innovation and use of next-generation technology, and 9 out of 10 for interoperability and integration. I am confident in their field service management offerings and would recommend them to other Supplier Partners.

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Buyer, UK Company

Jan 17, 2023

Verizon Connect is a high-end piece of Field Service Management that offers many great features. Its real-time analytics and its ability to integrate with our other systems were invaluable. It was a great help to our entire team in terms of visibility and tracking. That being said, it falls short in a few areas. For one, its quite expensive. The different packages can become quite costly and its a barrier to entry for many businesses, especially smaller ones. Furthermore, its feature set makes it a bit cumbersome and not as intuitive for many non-technical users. It also lacks in terms of supporting future use cases, which can be seen in other software options. It would be great if Verizon Connect could update its software to better suit the needs of smaller businesses. Overall, I would rate Verizon Connect a 3/5. Its feature set and integration capabilities are great, but its hefty price tag and lack of support for some use cases can make it difficult to justify.

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Buyer, Europe Company

Jan 17, 2023

Verizon Connect Review #3 As a service management expert, Im always looking for ways to maximize efficiency and provide the best service possible. Verizon Connect has certainly made its mark as one of the top players in the service software landscape, and Im pleased to report that it more than lives up to my expectations. User friendliness is probably the most important feature of any software program, and Verizon Connect definitely delivers in spades. Its a snap to train members of my team, easy to navigate and a pleasure to carry out assignments with. Whats more, the mobile app means I can stay on top of my jobs whatever the location. Innovation is also strong in this platform, and as a user of software for many years, Im well aware of the power of next-gen tech. Everything from data-mining tools to automated actions make this an indispensable resource for a service business, and I can see myself using it for years to come. All in all, Im very satisfied with the current level of performance that Verizon Connect provides. The ease of use is excellent, and the innovation is outstanding - two features which earn them 5 stars each!

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Buyer, UK Mid Market Company

Jan 16, 2023

User Experience One of the most important aspects of the platform is the user experience. Verizon Connects interface is intuitive, easy to use and understand, and the user journey is always effortless. Furthermore, support tools are readily available for stumbling blocks and training, or any other issues that may arise. This dedication to excellence provides us with the peace of mind that tasks and processes can happen Correct the first time, reducing cost and disruption. The customer service team goes above and beyond too and strive to answer any queries quickly and efficiently. As a result, Verizon Connect currently achieves an outstanding customer satisfaction score of 98%. Allowing us to trust in the user experience, as we strive to provide the best experience possible to our users. I rate it 5/5 stars.

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Buyer, UK Mid Market Company

Jan 15, 2023

Review 4 Support for Futuristic Use Cases: Im thrilled with the features that come with Verizon Connect Field Service Management. Its equipped with a wide range of forward-looking capabilities, like AI-based feature recognition and vehicle tracking, that we can incorporate into our service operations. These features have helped us stay on the cutting edge of the industry, allowing us to deliver the ultimate customer experience. Beyond that, its able to support virtual reality and augmented reality training and asset tracking features. This has enabled our team to get up to speed quickly and accurately execute service-related requests without any issues. Its also integrated with an array of other powerful software, making it easy to keep things running smoothly. Overall rating: 10/10.

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Buyer, Europe Company

Jan 14, 2023

#3 Verizon Connects Field Service Management is a great tool for managing customer requests, orders, and services. The integrated maps are especially useful, allowing workers to quickly find customer locations. This saves time and makes it easier for the team to deliver quality services. The automated ticketing system is also great and eliminates repetitive manual processes. The system is also integrated with third-party software for greater efficiency and streamlined operations. This was a huge plus for us as it enabled us to quickly get up and running with the minimum of hassle. Customer service was great and the team was always available to provide assistance. This helped us get the most out of the product and enabled us to deliver user-friendly customer experiences. 8.5/10.

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Buyer, Asia Pacific Mid Market Company

Jan 14, 2023

#5 Verizon Connects Field Service Management solution is a great way to manage customer requests and orders. From integrated maps that help field workers find customer locations quickly to automated ticketing systems that simplify tracking and order processing, this product has everything you need for a professional customer experience. The product also integrates with a range of third-party software, eliminating the need to build a custom setup from scratch. This streamlines operations and saves hours worth of manual labor. The support team at Verizon Connect were also great. They provided help and advice whenever needed, enabling us to quickly get up and running. 8/10.

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Buyer, North America Mid Market Company

Jan 14, 2023

My overall opinion on the Verizon Connect Field Service Management program could not be better. The cost of ownership is a fraction of compared to some of the leading solutions, yet it offers powerful and robust features. Ive noticed how I am able to be more competitive in my industry due to the competitive pricing. Im amazed by the low cost and elevated performance. Another thing I appreciate is their customer service, quality guidance and efficient solutions to inquiries. Id highly recommend this product to anyone looking for an affordable yet comprehensive field service management solution. 5/5 stars from me! Review 4 - User Experience

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Buyer, UK Mid Market Company

Jan 14, 2023

As a veteran in the field service industry, I have used countless systems to manage my services. However, I have never been this impressed with a business solution. Verizon Connect has some amazing features that make service transition easier. The seamless data transition and remote management capabilities make this a highly reliable system. The autonomous units allow for troubleshooting and data gathering whenever need be. Im glad I can keep track of my vehicles with the included tracking feature. I must say that the user interface is one of the best Ive ever seen. Its really easy to understand and Im sure my team appreciate how intuitive it is. The data reports feature is one of the best I have seen. It helps me anticipate customer needs and better understand cost-reducing procedures. Im grateful that I am able to rely on their customer support if any complicated hardware issues pop up. Overall, I am thoroughly impressed with Verizon Connect. The features make the entire process of service management a lot smoother and efficient. As a trusted veteran in the industry, Im confident in saying that this is the perfect business solution for any of your service needs. A strong 5/5 for sure!

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Buyer, North America SME Company

Jan 14, 2023

Verizon Connect provides a very user-friendly and efficient Field Service Management offering. Automation helps streamline repetitive processes and save time. It also integrates with existing systems and can be easily customized to suit individual business requirements. The mobile app is also great for accessing reports, making it easy to stay up-to-date. All in all, Im quite impressed with the product and would rate it an 8/10 for both innovation and ease-of-use.

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Buyer, UK Mid Market Company

Jan 14, 2023

Review 4 - Verizon Connect Field Service Management I recently had a chance to assess the Verizon Connect Field Service Management system and I was amazed at the innovative features it offers. This comprehensive customer service system provides everything you need to better manage customer activities. The cutting-edge technology of this system is what really sets it apart. Verizon Connect makes use of cutting-edge technology to make customer service management much easier. The automation and predictive scheduling make customer operations much more efficient and productive. In addition, its customer insights and analytics provide great insights into customer experience and enable more tailored customer service. The interoperability of this system is also impressive. Its capable of being integrated with any CRM or related software to provide full visibility into customer activities. Whats more, its single console simplifies searching, reporting, and analytics. I would definitely recommend Verizon Connect Field Service Management for any organization looking for an advanced customer service solution. From innovative features to powerful interoperability, this system delivers great customer service. 5/5

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Buyer, Asia Pacific Company

Jan 13, 2023

Verizon Connect is not the solution for us. As an Engineering Manager, I need a reliable and user-friendly software solution, but Verizon Connect fails to meet these requirements. First and foremost, their customer service team is unresponsive and unhelpful. Every time Ive had an issue, theyve been unable to help me, and this has been incredibly frustrating. In addition, the ease of use is lacking. Ive found the platform confusing and unintuitive, and its difficult to find the features that I need. Furthermore, the customization options are limited, and the training material is outdated and inadequate. Overall, I dont recommend Verizon Connect for field service management. Their customer service and ease of use are both lacking, and the customization and training materials leave much to be desired. I would rate Verizon Connect a 1/10.

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Buyer, North America Mid Market Company

Jan 13, 2023

Weve been using Verizon Connect for a few years now and all I can say is that theres just no better choice when it comes to choosing a Field Service Management. I was especially impressed with the product vision and product features. For example, the use of AI and machine learning have enabled us to harness the power of predictive scheduling, as well as autonomous fleets for futuristic use-cases. The stability and scalability of the platform is also impressive, making it ideal for our expanding needs. I must also point out that the customer support staff are top notch and always ready to help. The documentation on the app is comprehensive and the team is knowledgeable and always eager to provide solutions to complicated questions. Overall, I rate Verizon Connect 5 out 5 stars. Its been instrumental in our success story and I highly recommend this solution to anyone in the market for a great field service management system.

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Buyer, Asia Pacific Mid Market Company

Jan 13, 2023

As the director of a large multinational manufacturing company, Im always looking for efficient and cost-effective ways to keep track of our field services. When I heard about Verizon Connects Field Service Management offerings, I leapt at the chance to take them for a spin. As expected, I was not disappointed. The cost of ownership of Verizon Connects Field Service Management suite is surprisingly low, and it offers a whole range of tools and features. Everything from streamlined scheduling and dispatch to customizable invoicing and payments is included in the suite with no extra costs. The cost of ownership was much lower than anticipated, and I couldnt be more pleased. Review 2 Ease of Use (Rating: 4.5 stars)

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Buyer, North America SME Company

Jan 13, 2023

Review 1 - Verizon Connects Field Service Management Offerings Rating - 4/5 I am the Director of a multinational company and recently we piloted Verizon Connects field service management offerings and I am writing this review to share my experience. First things first — the vision of their product is quite extraordinary. It demonstrated an in-depth understanding of what the company and its service engineers needed. Right from organizing the deployment of field technicians to optimisation of the available resources, the product seemed to be a great solution to our myriad concerns. Coming to the product features, the experience I had was quite satisfactory. The dashboard was user friendly, designed to provide a 360-degree view of the service teams. We were able to get accurate tracking of the customer feedback while automating our time tracking and dispatch. What I like the most was the customer service management feature — it allowed us to quickly respond to customer queries and thereby ensure customer satisfaction which was roughly at 90%. Furthermore, the product is futuristic and I believe in the near future, the company would be leveraging technologies such as artificial intelligence, internet of things and others. Their customer service team is quite proactive and always ready to help in case of any issues. In a nutshell, I am quite happy with Verizon Connects field service management offerings. The product is a great fit for my company and I strongly recommend it to others. Rating - 4/5

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Buyer, UK Company

Jan 12, 2023

Verizon Connect Field Service Management: Supplier Partner Review Rating: 0.5/5 I have had the misfortune of being a supplier partner working with Verizon Connects Field Service Management services, and am quite disappointed with their offerings. Their customer service is grossly deficient and inquiries are often ignored or take an unnecessary amount of time to be answered. This results in delays and potential losses. Also, the customer service reps are not always helpful and do not provide adequate solutions. The interoperability and integration aspect of their services is no better. Even after establishing a connection, the data transfers are full of faulty and incomplete information. This leads to a great amount of frustration and wasted time as I am trying to get the systems to sync properly. Overall, Verizon Connects Field Service Management does not provide the qualities I was expecting from such a big field service management company. Their customer service and interoperability and integration are inadequate and leave me disappointed as a supplier partner.

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Buyer, UK Mid Market Company

Jan 12, 2023

Verizon Connect Field Service Management (VCSFMS) Review #1: Ive been deeply impressed with Verizon Connects Field Service Management offerings. They have great interoperability features which allowed us to easily import and export customer data, allowing us to better manage our expanding customer base. The flexibility that VCSFMS brings to our operations has been undeniably impressive. Having access to the various integrations has been stellar, allowing us to join forces with other applications and services to ensure our customer experience is improved even further. For example, VCSFMS was integrated with salesforce and together they provided us with a comprehensive suite of features ideal for tracking and managing customer data. The next generation technologies offered have greatly improved our workflow. Our team was able to use features such as custom forms and dashboards to better organize customer data, and the cloud offering was a great addition to our workflow as well. We could seamlessly work with customer data on the go, as well as manage tasks remotely for ultimate efficiency. Weve also been loving the mobile capabilities. Adding locations to customer records and tracking customer interactions has been easier than ever before. The mobile companion app also allows our employees to stay up to date with their tasks, giving us countless hours of extra time by eliminating the need of complicated paperwork. Overall, Verizon Connects Field Service Management suite has been a great addition to our operations and I highly recommend it to other organizations, giving it an 8/10 rating.

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Buyer, North America Mid Market Company

Jan 12, 2023

Deployment Support: 3/5 Verizon Connect Field Service Managements deployment process was not entirely simple but the product came with detailed instructions. The amount of detail mentioned in the guidelines was commendable and helped our team save time and resources. Still the process of installing and configuring the solution was time-consuming. Product Reliability: 2/5 Verizon Connect Field Service Management has been disappointing in terms of its reliability. I have experience data integrity issues, frequent system hang ups as well as slow processing which was an issue at times of peak usage. This has resulted in losses of time and money which could have been used for other purpose.

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Buyer, SME Company

Jan 11, 2023

I recently evaluated the Verizon Connect Field Service Management offerings, and, unfortunately, I cannot recommend them. I found the user experience to be quite lacking. Simple tasks such as navigating to dashboards or generating reports took multiple steps and were quite clunky. The GUI has not been updated in a long time and as a result, it felt quite dated and disorienting. Additionally, I found the system to be unintuitive; I had to repeatedly consult the user manual in order to figure out what to do next. As a Senior Manager, this was an utter waste of time. I would not recommend this product to anyone else and will be turning to other options to try and replace it. Review 2 - Product Vision (1/5 Stars)

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Buyer, UK Mid Market Company

Jan 11, 2023

Review #1 for Verizon Connects Field Service Management Offerings Ive been using Verizon Connects Field Service Management offerings for a few months now and Im thoroughly impressed. They have streamlined my processes and made it possible to manage my business more efficiently. Their use of next-generation technology is outstanding. Automated workflows, advanced scheduling and routing features, and the ability to generate real-time reports make it easy to manage jobs, track deliveries, and analyze performance. Its been a great experience so far. I also appreciate how seamlessly the platform integrates with other systems. Their integration with Salesforce, for example, has allowed us to easily streamline and improve our customer care processes. Additionally, their online, self-service portal is incredibly user-friendly. I rate Verizon Connects Field Service Management offerings a solid 10 out of 10 for overall innovation and use of next-generation technology, and 9 out of 10 for interoperability and integration. I would highly recommend their services to other Supplier Partners.

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Buyer, UK Mid Market Company

Jan 11, 2023

Review 5 Ease of Use: So far Ive been really impressed with Verizon Connect Field Service Management. It delivers a great blend of user-friendliness and powerful features, making it easy for my team to stay on top of customer service operations. With its intuitive command interface and visual layout, tasks are quickly minimized and understandable. Plus, the drag-and-drop customization is great for teams that are looking for fast implementations. The software is also super easy to learn and requires no additional trainingâ€”our team was up and running with this program in no time. Weve been able to make tremendous improvements in customer satisfaction, thanks to the high-quality offerings of Verizon Connect Field Service Management. Overall rating: 8.5/10.

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Buyer, SME Company

Jan 11, 2023

Review 1 - Product Reliability Ive been using Verizon Connect Field Service Management for the past few months and its pretty reliable so far. The system performs properly when portions of services are shut down, and processes are now much smoother for our crews. Ive seen a noticeable uptick in productivity and employee satisfaction thanks to their reliable technology. Overall, Id give Verizon Connect Field Service Management four-and-a-half stars for reliability.

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Buyer, North America Mid Market Company

Jan 10, 2023

Verizon Connect Field Service Management - Product Vision (3 out of 5 stars) Verizon Connects Field Service Management product vision is ambitious, with a focus on customer service, analytics, and providing the customer with the best possible experience. However, while they have a strong vision, they dont provide a lot of next-generation technology to back it up. Much of their vision is centered around existing technology and features that have been repurposed as something new. Id like to see more cutting-edge features from Verizon Connect, as this would help make their field service offering stand out from the competition.

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Buyer, North America SME Company

Jan 10, 2023

Field Service Management Offering from Verizon Connect -Review 5 As a VP of Operations, I have tested a number of field service management solutions over the years, and Verizon Connects system is among the top of the pack. From the ease of its user interface, to the great customer support, to the flexibility and mobility of the mobile application, Verizon Connects Field Service Management platform has everything I need to manage our services and keep our customers satisfied. What I truly appreciate about the system is the emphasis on innovation. Verizon Connect is always on top of the latest trends and is quick to implement new features to stay ahead of the competition. This makes it an attractive option for businesses who want to stay ahead of the game and make sure that their field services are efficient and up to date. (Rating: 4.7/5)

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Buyer, North America Mid Market Company

Jan 09, 2023

I have been a customer of Verizon Connect for a while now and have been really impressed with the Field Service Management they provide. They have been committed to constantly innovating to make sure their software is top of the line. With features like replayable tracks, real-time fleet data, and even gamification, Im confident that were getting the most up-to-date technology. And the customer service team has been a huge help whenever I have needed assistance. All things considered, Verizon Connect deserves a strong 8/10 for innovation and use of next-generation technology, and an 8/10 for customer service.

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Buyer, SME Company

Jan 09, 2023

Review #5 We recently implemented Verizon Connect to manage our Field Service and so far, we are happy with the result. The dashboard offers good metric tracking and the mobile capability is great for our remote workers. The data integration with our existing systems was also done seamlessly and with no issues. However, the customer service team could use a bit more training and education. They have been available when necessary, but their answers and explanations were generally very basic, not taking the time to educate us. Overall, I am satisfied with the Verizon Connect software and it has been a great asset to our company. It is definitely an easy-to-use and reliable field service management system that I would recommend to any business looking to improve their efficiency. Rating: 4.5/5

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Buyer, Asia Pacific Company

Jan 09, 2023

Review 2 - Verizon Connects Field Service Management Offerings Rating - 5/5 I am a Director of a multinational company and ever since I tested the Verizon Connects field service management offerings, I have become a huge advocate of the product. The product vision is extremely clever. It showed me that they have considered all the important aspects while designing this product and they also clearly understand what a company needs. Moreover, what actually worked was the automated tracking and optimization of the field service engineers that we often struggled to do on our own. The product features were what impressed me the most. We were able to get an accurate view of customer feedback, dispatch of field engineers and clock-in/out times. Even though the customer service management feature was a little glitchy in the initial version, the team at Verizon Connect was extremely kind and they immediately fix the bug and made sure that it worked smoothly. Finally, the future of Verizon Connects field service management offerings looks quite compelling. With the help of advanced technologies such as AI, IoT and others, the product could further enhance the customer experience and create a better workplace for the employees. Overall, I am highly impressed with the Verizon Connects field service management offerings. The product is tailor-made for our company and I would strongly recommend it to others. Rating - 5/5

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Buyer, Asia Pacific Company

Jan 09, 2023

Review #4 (4/5 stars): I have used Verizon Connects Field Service Management solutions for several years now, and have found them to be quite helpful in streamlining operational processes. The system is relatively easy to use, with the features being intuitive and straightforward. Additionally, its interoperability and integration capabilities are quite solid, allowing for processes to be quickly connected and automated. That being said, the system does have its drawbacks. While it is great for streamlining processes, it lacks some of the more advanced features that experienced users might want. Additionally, some of the integrations are a bit buggy and can cause some hiccups down the line. All in all, I recommend Verizon Connects Field Service Management solutions to any business looking to streamline operations and increase efficiency. With the right integrations and careful consideration, the system can be incredibly helpful in improving organizational workflow.

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Buyer, UK Company

Jan 08, 2023

Review #4 Rating: 3/5 Verizon Connect is a great field service management solution, but there have been a few issues that have hampered its usability. Integration with certain other software solutions has been tricky, with some of the integration protocols not working properly and needing to be fixed. Additionally, the interface can be a bit clunky at times; it has lagged when Ive had multiple users on the system. Despite this, I think its still a great option for managing my field service operations.

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Buyer, North America SME Company

Jan 07, 2023

I must appreciate Verizon Connects Field Services software because of its user friendly interface and powerful tools. All the operations and field services can be managed effortlessly with the use of this software. Reports can be created in easily with the various tools available in the software. The software has some great features such as geo-location. This helps me keep track of my field workers and help them with the job efficiently. I can also provide real-time updates about a job, and keep the customers informed about the progress of their job order. The cost of the software is also very reasonable. The subscription plans provide me with great value for money. I would certainly recommend this software for field service managers. Rating: 4.5/5

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Buyer, UK Company

Jan 07, 2023

#Review 1 Verizon Connects Field Service Management offering has been an integral part of my team for many years. Not only have they provided us the necessary tools to streamline our workflow, but the added bonus of innovation, technology, and value for money has been unmatched. In terms of value for money, I can safely say that the return on investment from using their services has been absolutely extraordinary. The money that Ive saved from streamlining our processes has made a significant difference in our budget. In terms of innovation, Verizon Connects Field Service Management solution has set the pace for any other companies in the market. They have been innovating continuously with new features that allow us to be more productive and efficient. The use of their next-gen technology has made it a lot easier to access, customize, and manage our services in the field. However, there is still room for improvement. The customer service is slow at times and can be quite a hassle. The UI could use a bit of updating as it can get a bit overwhelming when dealing with multiple tasks at once. Overall rating: 3/5

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Buyer, Europe Company

Jan 07, 2023

Review #3 Rating: 4/5 I have been using Verizon Connect for a few months now, and overall Ive been very pleased with the performance of this Field Service Management. Its been easy to set up and configure, and while I had some difficulty with the integration with other software, the customer support was quick to provide me with the assistance I needed. I have found the software to be intuitive and straightforward to use, and its great to have all my data in one centralized place.

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Buyer, North America Mid Market Company

Jan 07, 2023

Review 2 - Cost of Ownership When it comes to the cost of ownership associated with Verizon Connects Field Service Management offering, its fair to say that its on par with other industry standard offerings. It is still an expensive technology to invest in. However, its associated returns far outweighs its initial cost, helping us to improve our operational efficiency. Plus, it offers flexible payment options to help us manage our funds more sensibly. Also, businesses that make a larger upfront investment of funds can gain discounts on license costs. Therefore, I give its cost of ownership a 7/10 rating.

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Buyer, UK Company

Jan 07, 2023

Review 2 - Verizon Connects Field Service Management I recently had the pleasure of taking a look at Verizon Connects Field Service Management offering, and I must say I was impressed with what it offers. They certainly have invested a lot into their technology, with next generation tools being heavily utilized for the best results. That being said, customer service seemed to be a bit of a struggle point. That was unfortunate, as good customer service is a necessary part of any customer service business. The level of service I received didnt seem to be up-to-par, and although automated customer service loops are convenient, they were a bit too frequent. Overall, I give Verizon Connects Field Service Management 4/5 stars - the innovation and next-gen tech are great, but customer service can be improved upon.

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Buyer, Europe Company

Jan 06, 2023

Review 1 - Interoperability and integration Ive been using Verizon Connects Field Service Management offerings for a few months now and it has helped significantly streamline our work-order process. Im most impressed by its interoperability and integration features. It is able to easily connect to various tools and systems within our company, allowing us to consolidate our asset tracking and scheduling systems. This helps us better manage inventory and dispatch the right team to the right location with the right set of supplies. Also, it helps us avoid double entry of data and reduces labor time associated with data management. Overall, I give its interoperability and integration capabilities 8/10.

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Buyer, UK Company

Jan 06, 2023

5) Overall Experience: All things considered, Verizon Connects Field Service Management tools are a powerful way to help our company manage our field services. It is well-crafted, intuitive, and revolutionary in terms of how far it pushes the boundaries of modern technology. However, it is not without flaws. The heavy reliance on a somewhat outdated user interface, the occasional lags or glitches, and the lack of ease for training new employees are all chinks in the armor of their offering. Overall, I would give Verizon Connects Field Service Management offerings an overall rating of 7/10.

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Buyer, North America Mid Market Company

Jan 05, 2023

Another major benefit of using Verizon Connects Field Service Management is the value for money it offers. Compared to other field management solutions Ive looked at, the pricing of Verizon Connects Field Service Management is very competitive and Im very pleased with the features and tools offered. Furthermore, I dont have to worry about any hidden or extra fees, which I find often in other field management solutions. Rating: 3/5 4 Technical Support

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Buyer, Asia Pacific Mid Market Company

Jan 05, 2023

Verizon Connect offers an intuitive and user friendly system when it comes to Field Service Management. Its quite easy to use and navigate through which is a great benefit to our company. The mobile app is also quite versatile and allows us to access our data and manage our field service operations on the go. Additionally, the business intelligence solutions that come along with the software are quite handy and provide a real competitive edge to our business. There are a few areas where they can improve, however. I wish they could offer a better customization experience and more flexibility when it comes to setting up features like reporting and alerts. Overall, I would rate Verizon Connect an easy 4 out of 5 for Ease of Use. Review 3 Cost of Ownership

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Buyer, North America SME Company

Jan 05, 2023

Verizon Connects Field Service Management offering is a great choice for businesses looking for comprehensive tools to manage their fleet of technicians. The analytics provide invaluable data and the mapping, routing, and scheduling tools make managing and tracking technicians much easier. The mobile app is a great feature, allowing technicians to access the system right on their phones and stay updated with the latest news. The omni-channel feature is an incredible and innovative addition that puts it streets ahead of the competition. The asset-tracking capabilities provide us with an accurate picture of what our technicians are doing and any suspicious activity can be detected quickly. Overall, Verizon Connects Field Service Management offering provides incredible value and innovation. I highly recommend it and rate it 9/10.

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Buyer, UK Mid Market Company

Jan 04, 2023

Review #3 As a Sales Development Representative at Enterprise, Ive been using Verizon Connect Field Service Management for the past few months. It offers many features that I need for my business. Its easy to use, and I can find the data I need quickly. I particularly appreciate the route optimization feature that helps me plan trips more efficiently. Unfortuately, the product reliability leaves much to be desired. Ive experienced a few crashes while in the middle of entering customer data. Its a hassle to have to restart, and Im not confident that the data Ive inputted will actually stay saved. All in all, Id rate the product features 4/5, but the product reliability only 2/5.

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Buyer, North America Mid Market Company

Jan 03, 2023

When I reviewed Verizon Connects Field Service Management offerings at first, I gave it a 3/5 rating. Cost of ownership: For a cost-effective service, its a bit expensive to implement and maintain. So, I would give it a 2/5. Overall Innovation: 4/5 for the usage of next-gen solutions like AI-based analytics and so on. Use of next generation technology: 3/5 as it has some compatibility issues primarily with Mac users and the feature plans cannot be customized according to ones needs.

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Buyer, UK Company

Jan 03, 2023

Verizon Connect Field Service Management - Overall (2.5 out of 5 stars) Overall, Verizon Connects Field Service Management offering is OK, but there is definitely room for improvement. While their product vision and features are useful, there is still a lack of next-generation technology that could further improve their offering. Their customer service support is good and the data analysis and reporting capabilities can be beneficial, but it is not revolutionary. Verizon Connect should aim to bring more next-generation technology to the table to really make their offering stand out from the competition.

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Buyer, UK Company

Jan 02, 2023

Upon further evaluation, it became clear that the product vision for Verizon Connects Field Service Management offerings was very limited. I asked members of their support team about the product roadmap and was disappointed to find that it was quite stagnant. There were no plans for significant feature updates or major bugfixes in the near term, which has become even more concerning given how long its been since the last significant update. As a result, I cannot recommend this product as a long term solution for my team and am beginning to look for alternatives. Review 3 - Product Features (2/5 Stars)

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Buyer, Europe Company

Jan 02, 2023

Review 3 - Value for Money Verizon Connect offers a great value for money. The software is relatively inexpensive compared to some of the other similar services. I also appreciate the fact that they offer free technical support. The customer service is also top-notch and quickly resolves any query that I have. Most importantly, their team makes the onboarding process a breeze. I rate the value for money service 9/10.

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Buyer, North America Mid Market Company

Jan 01, 2023

capabilities of Verizon Connect Review 1 I am a supplier partner utilizing Verizon Connect Field Service Management (FSM) for my business needs. As a supplier partner, I can confidently assess that the product vision and features of Verizon Connect FSM are excellent. It enables me to efficiently manage service business operations with complete precision. The product itself is very robust and flexible, enabling complete scalability and customization. Moreover, it allows me to manage different service aspects such as customer interactions, work orders, asset tracking and technician scheduling with ease. What I find particularly attractive are the powerful integrations and interoperability capabilities of Verizon Connect FSM. I am able to seamlessly integrate this software with third-party apps and systems, thanks to its powerful APIs. This proves to be a significant benefit as it allows me to fetch vital data and information in the form of automated reports. I would rate Verizon Connect FSM a 4/5 for its great product vision, helpful features, and powerful integrations and interoperability.

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Buyer, SME Company

Jan 01, 2023

3. Verizon Connect as Field Service Management (Cost of Ownership): Ive had mixed experiences with the cost of ownership using Verizon Connect as our Field Service Management. On one hand, its a competitively priced option and the features offer plenty of bang for the buck, but on the other, the implementation process was lengthy and fraught with challenges. The team we worked with to get the system up and running wasnt as helpful as they could have been and I had to invest a lot of my own time just to make sure it was working correctly. In terms of cost of ownership, Id rate Verizon Connect at a 6 out of 10.

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Buyer, UK Company

Jan 01, 2023

Ive recently become a part of the Verizon Connect family, and the Field Service Management offering is one of the best Ive come across. It offers a great combination of up-to-date technologies and an intuitive user interface, making it incredibly convenient to use. Their real-time analytics and reporting tools are particularly helpful, as they offer useful insights into cost and customer satisfaction. As a whole, Id give Verizon Connect an 8/10 rating, with great scores in innovation and ease of use.

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Buyer, UK Mid Market Company

Jan 01, 2023

Review 5: Verizon Connect Field Service Management Having used Verizon Connects Field Service Management (FSM) for some time, I can safely say that it serves as a robust platform for us to manage our tasks. The job dispatch module provides us with total control and the job scheduling feature allows us to keep track of our technicians locations. We have also been provided with geo-location map tracking feature and notifications to stay updated. On the whole, the product is quite reliable and user-friendly. The only issue is the minor bugs and glitches encountered in the system, which should be remedied by providing us with timely updates. I rate the product 8.5/10 for its product reliability and quality.

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Buyer, North America Mid Market Company

Jan 01, 2023

5. Verizon Connect as Field Service Management (Cost of Ownership): The cost of ownership for Verizon Connect is fairly reasonable considering the impressive suite of features and value we get in return. The budgetary cost has remained steady throughout the years weve been using it and the upfront fees were proportionate to the size of the service package we signed up for. The onboarding process, however, was more cumbersome than Id like and certain features were harder to understand than they should have been. In terms of cost of ownership, Id grade Verizon Connect at a 7.5 out of 10.

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Buyer, SME Company

Dec 31, 2022

Deployment Support: 4/5 I was surprised to see the amount of detail in the installation guidelines for the Verizon Connect Field Service Management. This helped us in the deployment of the solution with relative ease. The whole process was divided into small steps which allowed us to move faster towards implementation. The process was still time consumingbut it was manageable. Product Reliability: 2/5 Verizon Connect Field Service Managements reliability has been regretable. We had to deal with server slowdowns and frequent losses of data during operations. This caused considerable setbacks and had been a factor in disrupting customer service. This has been an issue for weeks with no durable resolution in sight.

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Buyer, Asia Pacific Company

Dec 30, 2022

Review #3 for Verizon Connects Field Service Management Offerings I recently started using Verizon Connects Field Service Management offering, and I must say Im very impressed. They have streamlined and simplified my processes, making it easier to manage my business. Their platform is robust and user-friendly, and their automated workflows are excellent. The analytics and reporting capabilities of the system are top-notch. Im able to generate real-time reports on my jobs and deliveries with ease, which provides me with invaluable insights on overall performance. I appreciate, too, the ability to integrate with other systems, such as Salesforce. Overall, I rate Verizon Connects Field Service Management offering an 8 out of 10 for overall innovation and use of next-generation technology, and 9 out of 10 for interoperability and integration. I highly recommend their services to other Supplier Partners.

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Buyer, SME Company

Dec 30, 2022

Review #2 (4/5 stars): Verizon Connects Field Service Management offerings have been a great asset in streamlining our service operations. Its feature-rich platform is easy to understand, and its easy-to-use interface allows staff to get up and running quickly. Moreover, its interoperability and integration options have allowed me to connect different systems and processes quickly and efficiently. However, there is always room for improvement. In some cases, the integration of systems isnt seamless, so it can take a bit of extra effort to get them to work together. Additionally, while the system is easy to use, it could use some additional features that would benefit more experienced users. All in all, I would strongly recommend Verizon Connects Field Service Management offerings to business owners looking to streamline their operations and workflow. The system is certainly worth the investment and should more than pay for itself in increased efficiency and cost reductions.

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Buyer, North America Mid Market Company

Dec 29, 2022

Review 2 – Verizon Connects Field Service Management offering has worked well for my business. It doesnt get bogged down with a lot of unnecessary features and everything on the interface is easy to use. It allows us to quickly and easily get a big-picture view of our service operations, and better view the day-to-day operations. Ive been especially impressed with the products mobile capabilities—from pure data capturing to overall improved efficiency. With its mobile capabilities, Ive been able to easily and conveniently assign and track tasks as my technicians move from one location to the next, whether thats for a service call or for asset maintenance. The product innovation and features have worked great for ultimately making my business more efficient and profitable. When I compare Verizon Connects Field Service Management to other offerings, I can confidently say that the features and capabilities in this product are top-notch. I give the product 4.7 out of 5. The product has served me well and its certainly worth a try.

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Buyer, SME Company

Dec 28, 2022

Product features Verizon Connects product is feature-rich and Im highly impressed by how extensive the feature list is. The product comes with a range of useful features such as automated job scheduling, real-time updates, and a mobile app. All these features, while they might not seem like much on their own, mean that our field service personnel have been able to get the job done faster and easier than ever before. I rate the product features 4.5 stars.

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Buyer, UK Company

Dec 28, 2022

#2 Verizon Connects Field Service Management is an excellent product. Its user interface is intuitive and requires minimal training for new users. The dashboard is also well-organized, giving you access to critical information quickly. Moreover, the integration of third-party software tools makes a big difference in terms of automation and overall efficiency. For example, the ticket system is automated and simplifies the tracking of customer requests and orders. This feature was especially useful in our line of work and saved us countless hours worth of manual labor. Customer service from Verizon Connect was great. The team was always available to help us out and gave clear and concise advice every time. 9/10.

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Buyer, SME Company

Dec 28, 2022

Review 4 - Cost Efficiency Verizon Connect Field Service Management has been essential in helping us streamline our engineering operations and reduce costs in the process. Thanks to the intuitive user interface, we were able to quickly configure our equipment and easily assign technicians to the appropriate jobs. This enabled us to save time and money that would normally be wasted on manual processes. Additionally, the real-time tracking provides us with visibility into all of our service calls and makes it easier for us to bill our customers for their services. Based on my overall experience, Id give it a rating of 8/10 for its cost efficiency.

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Buyer, UK Mid Market Company

Dec 28, 2022

Support Besides the product itself, another important thing for us was getting timely and efficient customer service when we needed it. So far, weve been impressed with the support. They have a quick response and helpful customer support chat, as well as detailed FAQs. Im happy to say that this has rarely been an issue for us and weve rarely ever needed to access them. I give the support 4.5 stars.

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Buyer, North America Mid Market Company

Dec 27, 2022

Impact on overall operations Virtually overnight, Verizon Connect Field Service Management has transformed how our business operates. We now have the ability to instantly track and monitor our workers in the field, while controlling the outputs to ensure the highest quality of service at all times. It has also allowed us to develop comprehensive teams and manage essential projects, such as payroll and financial management, from start to finish. As a result, productivity has increased, costs have been reduced, and overall efficiency and accuracy have also improved drastically. All of this has had a direct, positive impact on our operations. I rate this 5/5 stars.

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Buyer, Asia Pacific Mid Market Company

Dec 26, 2022

Verizon Connects Field Service Management is truly impressive. Not only are they constantly working to keep up with the latest technology, but everything about the software is tailored for customer success as well. They provide helpful features like geo-fencing, replayable tracks, and even game mechanics to increase engagement in the field. And when we have any questions, their customer service team is always right there to help us out. In the end, I would give Verizon Connect a 9/10 for innovation, use of next-generation technology, and customer service. Review 5

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Buyer, North America Mid Market Company

Dec 25, 2022

#Review 2 I am a big fan of Verizon Connects field service management offering. There is no doubt that their product innovation is top-notch – it allows for quick and effective management of an entire field service team. With its geofencing technology, managing field tasks has become much easier. In addition, its use cases have been incredibly important for me as a project manager. Im able to have customer information and histories available on the spot which allows me to effectively ensure customer satisfaction. It has enabled me to provide accurate and timely customer service and reduce customer support costs due to its ability to simplify data-entry for custom data frames. I would rate the product 5/5 stars both for its innovative features and its use cases. Overall, Im glad that Ive implemented Verizon Connects Field Service Management offering on my team – it has been truly invaluable.

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Buyer, SME Company

Dec 25, 2022

Review 1 Im a customer success woman leader and have been using Verizon Connects Field Service Management offerings for over a year now. Overall, I have had a good experience and have found the system reliable. The interoperability and integration with other systems has been particularly noteworthy. It easily integrates with third-party systems such as SAP and Microsoft Dynamics, meaning that our data is always up to date. This feature has been especially beneficial to our business as it has enabled us to streamline our operations. As for the cost of ownership, it has been quite reasonable. Their pricing model is flexible, so we were able to tailor it to our organizational needs, ensuring that our use of the system was cost-effective. I would rate the system a 4 out of 5 based on my experiences so far.

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Buyer, Asia Pacific Company

Dec 24, 2022

Review 5 - Verizon Connects Field Service Management I recently took a look at Verizon Connects Field Service Management offering and initially I was quite taken aback by their cutting-edge service technology. The use of big data analysis was quite striking, and I greatly appreciated their use of next-gen methods. Unfortunately, the experience was somewhat marred by the customer service. It often felt rushed, and automated customer service loops were feared by customers more than appreciated. It was a frequent problem and one that needed to be addressed. Overall, I give Verizon Connects Field Service Management a rating of 3.5/5 stars. The use of next-gen technologies was great, but customer service can certainly be improved upon.

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Buyer, UK Company

Dec 24, 2022

#Verizon Connects Field Service Management - Rating 4/5 I have been recently introduced to Verizon Connects Field Service Management software and have had the chance to look at features, cost of ownership and the product vision for myself. While there were a few drawbacks, I must say that Im impressed with what they offer. The cost of ownership was really remarkable. Setting up the software was easy and they provided affordable a solution that was tailored to my needs. Training my users and myself was also simple and straightforward. Their product vision and strategies were presented in a very clear manner, and I could envision how this software could benefit my organization, given the right strategies on our part. Furthermore, their product vision was accompanied with commitments to the future, which I found optimistic and trustworthy. The features were fast and effective. Their ability to interact with customers, track customer locations, and manage customer databases were really useful. Nonetheless, some of the automated features could be improved, as from time to time, they could be a bit slow. Given that the cost of ownership and product features were in order and even the product vision was delivered well, I would rate Verizon Connects Field Service Management software 4 out of 5.

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Buyer, Asia Pacific Mid Market Company

Dec 24, 2022

The Verizon Connects Field Service Management is a great product! It allows me to manage my field services and operations quite easily. I have access to online portal which can be used to keep track of the active jobs and create reports. I also get to take advantage of its geo-location feature to track and monitor field workers, and provide real-time updates about a job to the customers. I must say that the customer service provided by Verizon Connect is outstanding and their team members provide instant support. Overall, Im quite satisfied with the features and the cost of the software. I would highly recommend this software for field service managers. Rating: 5/5

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Buyer, North America SME Company

Dec 23, 2022

Theres no doubt in my mind that Verizon Connect makes managing field service operations far easier. Im a woman leader in the customer success space and Ive been using the platform for almost a year now. During this time, Ive found the software to be incredibly helpful and user friendly. The functionalities within Verizon Connect have allowed me to track my team in the field and assign tasks with ease. Also, the software provides real-time updates on progress which is really useful for keeping track of how things are going. The integration of customer service operations into the same platform has also been great for simplifying the process of managing customer service requests. Moreover, the customer service has been excellent. The customer service representatives are always very helpful and always answer my queries quickly and efficiently. Overall, I highly recommend Verizon Connect for anyone looking for a reliable Field Service Management. Its user friendly, efficient, and the customer service is top notch. For these reasons, I give Verizon Connect a perfect 5-star rating!

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Buyer, Asia Pacific Mid Market Company

Dec 23, 2022

Our relationship with Verizon Connect began 2 years ago when we decided to switch to this software for our field service management. We immediately noticed a difference in terms of the efficiency of our operations due to the various features and capabilities. What struck me the most was the modern product vision. The latest version of the software packs with it multiple use cases catering to our futuristic needs. Asset tracking and predictive scheduling are two such examples. This version also includes useful features like automated workflows and streamlined invoicing, which substantially improved our productivity. The user-friendly interface and intuitive reporting and analytics features further underscored Verizon Connects superiority. The team was able to customize the software to meet our exact needs and budgeting constraints. Lastly, the customer support staff were top notch and were always eager to help if we needed anything. Overall, Verizon Connect gets my highest rating of 5 out of 5. Its been instrumental to the success of our operations and Im certain you wont regret trying this software.

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Buyer, Asia Pacific Company

Dec 23, 2022

Overall, the user experience with Verizon Connects Field Service Management offerings was incredibly frustrating. The navigation options were repetitive and unintuitive, and I regularly encountered errors which I had to dig into the documentation to figure out how to solve. It seemed as though the product had not received any meaningful toutching for a long time, and this was extremely concerning to me. I cannot recommend this product to anyone else given how clunky and unintuitive it is. Review 5 - Product Vision (1/5 Stars)

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Buyer, SME Company

Dec 23, 2022

Review 1 Ease of Use: Ive been using Verizon Connect Field Service Management for years and it continues to improve with each iteration. Its incredibly intuitive and user-friendly, with customizing and automating customer service operations a breeze. The user interface is extremely concise, streamlined, and visually appealing. This makes it quick and easy for my entire team to execute requests, log customer and job information, and complete tasks with minimal effort. The drag-and-drop interface is especially helpful, allowing my team to quickly create custom service workflows and manage customer projects. Its completely customizable with a variety of other powerful features, and our team is able to get acquainted with the software quickly. Ease of use is definitely one of the core strengths of this software, and I highly recommend it to any engineering firm looking to get up and running quickly. Overall rating: 9/10.

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Buyer, Asia Pacific Company

Dec 22, 2022

Review 5 - Overall Overall, Im quite pleased with the service offered by Verizon Connect. It assists me in managing, scheduling, and tracking my team of field agents with ease. Their product vision and features are robust, and their value for money is great. Plus, the usability is also quite good. I rate their overall performance 8.5/10.

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Buyer, North America Mid Market Company

Dec 22, 2022

The product features themselves are also quite outdated. During my evaluation, I found that most of the features had not been upgraded in years. The support team was unable to provide details on the development roadmap of more advanced features, and the feature set itself is quite basic when compared to the competition. As a result, I cannot recommend Verizon Connects Field Service Management offerings given its lack of product features and ongoing lack of vision. Review 4 - Ease of Use (1/5 Stars)

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Buyer, North America SME Company

Dec 21, 2022

Field Service Management Offering from Verizon Connect -Review 4 It didnt take long for me to realize that Verizon Connects Field Service Management offering was the perfect solution for my organization. Were able to easily manage tasks, track field technicians, and escalate issues from the dashboard with just a few clicks. I cant forget to mention the great customer service team—they responded to my queries in no time, and I feel confident that I can rely on them for ongoing support for our operations. Overall, Im satisfied with the functionalities the system provides, and I can say without any doubt that Verizon Connects Field Service Management platform is an excellent option for businesses looking to improve their operations and customer relationships. (Rating: 4.9/5)

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Buyer, North America Mid Market Company

Dec 20, 2022

As an Engineering Manager, I recently implemented Verizon Connect Field Service Management to help automate processes and streamline our resources. We experience issues with inefficiency due to lack of communication and scheduling, and this product solved those problems for us. The product vision behind Verizon Connect Field Service Management is quite clear, and the features provide everything you could need. It offers features such as job dispatching, GPS tracking, project scheduling, customer management and more. In terms of cost of ownership, Verizon Connect Field Service Management is an affordable solution. We were relieved to find a quality product at such a good price. Its ideal for businesses that need to save money but still maintain a certain level of quality. Overall, I am very pleased with Verizon Connect Field Service Management. It has made our organization more efficient and helped us save time and money. I rate it 4.5 stars and I would definitely recommend it.

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Buyer, North America Mid Market Company

Dec 20, 2022

Review 4 - Overall Rating 4/5 Verizon Connect Field Service management is great. Weve been using it for a few months and find it very easy to use and intuitive. The customer management system is comprehensive and comprehensive and allows us to store and easily retrieve any customer information. The mobile app is also well designed and user friendly, making it easy for our techs to access the information they need right away. We also appreciate the mapping software integration and automated dispatching, as it helps us keep track of our jobs and quickly access job locations. The real time notifications are also a great addition and make sure we can respond to any emergency requests quickly. It also provides accurate detailed reporting, enabling us to keep track of labor costs, time spent on job sites and other expenses. Overall, Im happy with Verizon Connect Field Service Management and would definitely recommend it to anyone who needs a reliable and comprehensive field service management solution. 4/5 stars!

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Buyer, Asia Pacific Company

Dec 20, 2022

Review 2 - Overall Rating 5/5 Im totally impressed with Verizon Connect Field Service Management. For us, it is the most comprehensive software solution for field service management currently available. Everyone on our team can easily access it and its designed so that all members can manage their tasks effectively. It has great customization capabilities as well, making it easy to adjust our workflow protocols if needed. Furthermore, it helps with accurate reporting, enabling us to track expenses, labor costs and time spent on any given job. This was a huge plus for us as we are able to keep our customers up to date on service progress and charges associated with the job. The mobile app is also a great addition. Its user friendly and allows our technicians to view, record, and take care of jobs without being in the office. They dont even need to be connected to a network! This has allowed us to improve our customer service and make sure that jobs are taken care of promptly. Overall, Im really happy with Verizon Connect Field Service Management and would recommend it to anyone who needs a reliable and comprehensive field service management application. 5/5 stars for sure!

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Buyer, North America Mid Market Company

Dec 19, 2022

Since deploying the Field Service Management offering by Verizon Connect, I feel privileged to report that the deployment support and after sales support has been highly efficient and easy to use. Deployment support was very straightforward with their personalized and tailored plan. The team at Verizon Connect had a pressing customer service that catered swiftly to whatever question I had. The different features of the product were also explained in laymen terms so non-technical users could find it easier to understand. Doing regular check-ins with the after sales support has allowed us to optimise our resources and time. The team have always been helpful in answering our queries and providing more information on different features. Its been a friendly and efficient service that weve had the privilege of using. Considering all that has transpired, this offering from Verizon Connects Field Service Management receives a 9 out of 10 rating. Their team have been prompt with responses and provided an all-round great service. Id highly recommend this product to anyone looking for a reliable customer service experience.

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Buyer, North America Mid Market Company

Dec 19, 2022

Review 3 Ive been using Verizon Connects Field Service Management offering for some time now, and Im really impressed with the results. With their integrated tools and resources, its been easier than ever to manage and track personnel, check the status of jobs, and assign resources. The powerful reporting provides customization options and detailed insights into fleet performance, allowing us to get the most out of our resources. And the cost of ownership is also incredibly low, allowing us to rapidly scale our services without breaking the bank. On top of this, the support team has been incredibly helpful in assisting us with any troubleshooting whenever we need it. Overall, Im extremely satisfied with the platform and would definitely recommend it to anyone looking for a reliable Field Service Management solution. Rating: 10/10

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Buyer, UK Company

Dec 19, 2022

Review 4 Verizon Connects Field Service Management offering has been an invaluable tool for our operations. We rely on its comprehensive suite of features for such tasks as personnel tracking, digital dispatching of jobs, and equipment costs of ownership. Im particularly impressed with the platforms efficiency and ease of use, allowing my team to quickly get up and running without delay. The reporting capabilities are also incredibly useful, enabling us to get detailed insights and analytics that would be difficult to achieve using traditional methods. Im also very appreciative of their teams helpfulness, who are always quick to respond and provide assistance whenever needed. All in all, Im very pleased with Verizon Connect and can confidently recommend it for futuristic use cases. Rating: 9/10

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Buyer, North America Mid Market Company

Dec 19, 2022

Verizon Connects Field Service Management solution has certainly been a great help as an IT Infrastructure manager. The features within the software are great and work well for my purpose. However, I am disappointed due to its lack of customization options. Id like to be able to customize the software in order to offer more personalized services to my customers. Without this option, I feel that my staff are unable to deliver more exclusive services. Although, I must say that the software is equipped with a large range of tools that can help managers like me in efficiently managing their operations. Rating: 3.5/5

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Buyer, UK Company

Dec 19, 2022

Review 4 Having worked as a customer success woman leader, I have dealt with Verizon Connects Field Service Management offerings for a number of months now. In general, I have found the system to be reliable and successful at helping us streamline our operations. The interoperability and integration with other systems was especially impressive. Most importantly, it easily syncs with third-party software like SAP and Microsoft Dynamics, ensuring that our data is always up to date. With regards to cost of ownership, I have been pleased with the pricing model and found it to be quite flexible. On the whole, I am happy with the system and rate it a 4 out of 5.

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Buyer, UK Company

Dec 18, 2022

Verizon Connects Field Service Management offering has certainly been a great addition to our field operations. I had the pleasure of experiencing the product first-hand and the deployment support was a major plus. The setup process went off without a hitch and the team was very knowledgeable, helping us through each step with relative ease. The features of the product itself help to optimize workflow and manage tasks dynamically which was a major help in reaching our goals. Additionally, the interface is mostly intuitive although there were some areas that could still use some improvement. In the end, Id recommend Verizon Connects offering to anyone looking to improve their field operations. Id give it a 7.5 out of 10.

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Buyer, North America Mid Market Company

Dec 18, 2022

4) Ease of Training New Employees: Verizon Connects Field Service Management tools are fantastic at helping existing employees become accustomed with the solutions they provide. However, their tools are not so user-friendly when it comes to new employees. With a complex task flow, difficult-to-understand navigation process, and a somewhat buggy mobile app, getting new field techs up to speed with the system could be quite a challenge. On top of that, the support team could also do a better job of guiding them through any issues or difficulties. I would rate their ease of training new employees at 5/10.

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Buyer, SME Company

Dec 18, 2022

4. Verizon Connects Field Service Management is an outstanding example of innovation. They have used leading-edge technology, such as machine learning and artificial intelligence, in order to make life a lot easier for small business owners like me. The system is so precise and accurate, which is especially beneficial for dispatch and booking services. I can now make sure that my customers always receive the best service without much effort from myself. Whenever a customer issues a booking, it can be quickly dealt with, due to the data-driven system. In addition, the connected vehicle feature is also greatly helpful for us. It makes sure that our personnel and resources are always on time and the maximum use of the allotted time. In my opinion Verizon Connects Field Service Management really is the future of small business and I would rate it 9/10.

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Buyer, North America SME Company

Dec 17, 2022

#4 I recently had the chance to try out Verizon Connects Field Service Management and must say that it made a huge difference in the way we deal with customer requests. The integrated maps were especially great, allowing field workers to quickly locate customer locations and deliver services within the agreed timeframe. The automated ticketing system is also awesome. It not only speeds up operations and eliminates manual processes, but also makes it easier to track customer requests and orders. In addition, the integration with third-party software eliminates the need to build a custom setup, saving us valuable time and resources. The customer service team at Verizon Connect were great throughout the process. They gave clear and concise advice, enabling us to make the most out of the product and deliver a great user experience. 9/10.

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Buyer, Asia Pacific Mid Market Company

Dec 17, 2022

I can say without hesitation that Verizon Connects Field Service Management has been invaluable to running my small business. The features allow me to manage my field operations and synchronize my data seamlessly. I love the analytics capabilities and the reporting features, and the cost of ownership is very reasonable. My only criticism is the user interface, which could be improved for easier use. I think the team at Verizon Connect is going the right direction and Im confident the UI will be improved with future updates. Overall, Im satisfied with my experience and would rate Verizon Connects FSM an 8 out of 10.

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Buyer, Europe Company

Dec 17, 2022

Verizon Connect is an outstanding Field Service Management and I can attest to that first hand. As a 30 year veteran in the industry, I have seen many solutions over the years. But none have been as uniquely equipped as Verizon Connect. Their features exceed expectations and are designed to keep customer satisfaction at the heart of their operations. Autonomous units allow hassle-free management, data transition, and real-time troubleshooting. Plus, the vehicles are easily tracked using the included tracking feature. I especially appreciate the data reports feature. This helps me to better understand the customer, reduce cost, and increase service efficiency. Furthermore, their customer support team is always available for me in case of any hardware complexities. Verizon Connect is the most reliable and efficient Field Service Management I have ever seen. The features are easy to understand and use, and their customer service is always prompt. Theyve earned my trust and received a solid 5 out of 5 stars from me as well!

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Buyer, UK Company

Dec 17, 2022

Ive been thrilled with the experience of using Verizon Connect. Their Field Service Management is well beyond anything Ive used and Ive used plenty. Its user friendly, intuitive, and full of features that make my job so much easier. I also appreciate that their team keeps innovating and working to fit their software to the newest technologies. With features like geo-fencing, replayable tracks, and game mechanics, Im confident our field workers are getting the best possible experience. Lastly, their customer support team is helpful and available whenever I need assistance. Overall, I rate Verizon Connect 9/10. Review 3

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Buyer, UK Company

Dec 16, 2022

The reporting and analytics offered by Verizon Connects Field Service Management is also top-notch. The detailed reports make it easy to monitor performance and keep costs in check. We can also share reports with customers to keep them abreast of our progress, which has been extremely helpful. Rating: 10/10

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Buyer, UK Mid Market Company

Dec 15, 2022

One of our most recent purchases has been the Field Service Management offering from Verizon Connect. I am pleased to say that we have had no issues with their deployment support or after sales support. What we particularly appreciated was the personalised and tailored deployment plan that was specifically designed for us. We felt kept in the loop and our questions answered quickly and professionally which made the entire process straightforward and efficient. The after sales support has also been good, whether it be helping us to optimise our resources and time or assisting us in navigating our account. Their team is always polite, helpful and understanding and they never fail to inspire confidence in their product. Id rate the deployment and after sales support offered by Verizon Connect a solid 8 out of 10. Through their product, we were able to increase efficiency and improve customer experience. Id definitely recommend this product to others, and the support team have played a major factor in our success.

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Buyer, Europe Company

Dec 15, 2022

Review 1- Verizon Connects Field Service Management: Im an IT Infrastructure Manager, and I recently had the opportunity to try Verizon Connects Field Service Management offering. I must say, Im impressed. The platform is comprehensive and comprehensive enough to manage our field service operations. The workflow-based platform makes it easy to assign tasks and record progress. It also allows us to monitor costs and track revenue on a daily basis. What surprised me the most was its efficient maintenance. The system has high uptime and great performance even with large amounts of data. Overall, Im very pleased with this offering and recommend it to any business with multiple field service elements. Rating: 8/10.

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Buyer, North America Mid Market Company

Dec 15, 2022

Our organization has recently switched to Verizon Connect Field Service Management for managing our field service operations and we could not be any happier with the results. The strong interoperability, integration, and cost-effective ownership are the main drawcards of this software, making it a great choice for any business. The interoperability of this software is very impressive. We have been able to easily connect to major hardware and software providers such as Cisco, IBM, Dell, as well as cloud-based solutions like Amazon Web Services and Microsoft Azure. This has allowed us to take full advantage of the best-in-class technology available. The software also offers a great degree of integration with some of the leading software applications such as Oracle, SAP, Salesforce, and Box. It also integrates with popular mobile and GPS tracking solutions to ensure that our field technicians are always up to date. All of this provides us with a unified field service platform. When it comes to cost of ownership, this software from Verizon Connect is quite affordable and cost-effective when compared to the other solutions available. The free trial period is also a great feature, allowing us to try out the product before committing to a full purchase. All in all, I am very pleased with the capabilities of this software from Verizon Connect and can highly recommend it to anyone looking for a reliable, cost-effective and fully integrated platform. I would rate it an 8/10.

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Buyer, North America SME Company

Dec 14, 2022

Review 3 - Product Reliability Verizon Connect Field Service Management is reliable, but there are still some issues that need to be worked on. Weve had some problems syncing data between our mobile and field technicians. As a result, there have been times when we send out trucks without proper instructions and it results in a delay in scheduling. Weve been able to work around it for now, but a solution would be appreciated. Id tentatively rate Verizon Connect Field Service Management four stars.

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Buyer, UK Company

Dec 14, 2022

2. Verizon Connect: a futuristic Field Service Management "As a procurement manager, Im always on the lookout for the latest and most innovative software to make my job easier. Recently, I stumbled upon Verizon Connect, and Im glad that I did this software is nothing short of amazing! Not only are its tools cutting-edge and futuristic, they are also incredibly efficient and reliable. Verizon Connect offers amazing integration with our existing processes, and its ease-of-use means I hardly need to spend time on training or communications. Moreover, the software is highly secure for our data, and its predictive analytics allow us to plan for upcoming service level needs. What truly sets Verizon Connect apart from the competition is its ability to let our business evolve with the changing technologies. Its a robust, scalable system that can easily handle the changing requirements of our business. It also allows us to forecast usage and make informed decisions about the present and future needs. All in all, I highly recommend Verizon Connect for any business looking for a dependable, robust, and secure Field Service Management. 5/5"

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Buyer, Europe Company

Dec 13, 2022

Verizon Connect Field Service Management: Supplier Partner Review Rating: 1.5/5 As a supplier partner of Verizon Connects field service management offerings, I am far from impressed. The customer service is abysmal, with queries going unanswered most of the time. This leaves me with no information or help needed to continue my business. Furthermore, the customer service reps are virtually of no help as they do not provide useful advice. The interoperability and integration aspect is also a great source of irritation. Connecting with existing software is a struggle and even if I do manage to do it, the data does not sync properly. This means I am constantly fighting with the system trying to fix errors or make transfers. Overall, my experience with Verizon Connects Field Service Management has been negative. Their customer service and interoperability and integration features are lacking and barely meet the standards that I expect from a company of this size in the field service management industry.

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Buyer, Europe Company

Dec 13, 2022

2. Verizon Connect as Field Service Management (Value for Money): Im quite content with the value for money we get with Verizon Connect as our Field Service Management. Finding a company that can provide a reliable, convenient and affordable field service management tool was tough, but with Verizon Connect we got all of that and more. The tool itself is easy to use, even for novices, and the support team is always ready to help when needed. The reporting capabilities are also a major plus, making it easy to track each technicians results. I would rate the value for money with Verizon Connect at a 9.5 out of 10.

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Buyer, Asia Pacific Company

Dec 13, 2022

Verizon Connect - Customer support and technical assistance Review I have to express my gratitude to the team at Verizon Connect for providing such quick and comprehensive customer support and technical assistance. They have always responded fast, addressed my queries on time, and provided valuable help and advice whenever needed. For this reason, I feel fully satisfied and rate their services 5 out of 5.

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Buyer, SME Company

Dec 12, 2022

Verizon Connect - User Interface Review The user interface of Verizon connect could be a bit better. While the existing interface is quite intuitive and user-friendly, it seems a bit outdated. For example, it does not provide enough space for customizations and adaptations. Thus, I rate the user interface of Verizon Connect a 3.5 stars out of 5.

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Buyer, Asia Pacific Mid Market Company

Dec 11, 2022

Review 5 – As an IT Infrastructure Manager, Im always looking for solutions to help me manage my mobile workforce and assets and Verizon Connects Field Service Management offering has done that and more. With this product, Im able to more accurately manage operations as well as I get a better big-picture view of where resources should go and how tasks should be assigned. The product features—features like automated customer notifications, dispatching capabilities, and asset tracking have been especially helpful. The product is user-friendly yet powerful enough to meet our service needs. I give this product from Verizon Connect a solid 4.7 out of 5. Its a great product and I would highly recommend it to anyone looking for a reliable field service solution.

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Buyer, Europe Company

Dec 10, 2022

Review 1 - Overall Ratings 4/5 Ive been using Verizon Connect Field Service Management for the past two years, and have found it to be an incredible tool. The ease of use is outstanding and I can quickly set up a job with details provided to my techs right away. For our emergency requests, the real-time notifications and job urgency options make it easy to get our jobs done efficiently and quickly. The scheduling screen provides us with a graphical representation of whats going on and allows us to clearly see and assign tasks to the technicians. The automated dispatchings also help save us time, as all the job details are sent to the customer via email with suggested arrival times, straight from our system. The customer information is stored securely and is always at our disposal in addition to customer service histories, work orders that were completed in the past and any form of customer contact. It also has compatibility with most of the popular mapping software, allowing us to quickly access job locations and get our techs to their destination faster. Overall, Verizon Connect Field Service Management makes it easy to keep our operations running efficiently and with minimum fuss. It has been a lifesaver many times and I highly recommend it for anyone looking for a comprehensive and reliable field service management solution.

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Buyer, UK Mid Market Company

Dec 09, 2022

# Verizon Connects Field Service Management offering review #4 Rating: 4.5/5 Ive been using Verizon Connects Field Service Management over the past year and it has been a great experience. It enables me to manage my field operations from one, unified platform which simplifies the process and makes it easier to stay informed and on top of my operations. Ive found it to be a great asset for customer service. The ability to send automated customer communication has been helpful in improving customer satisfaction scores. Ive also been impressed with the platforms commitment to staying ahead of the curve in the field of next-gen technology. Being able to integrate with other applications has been incredibly useful and their ongoing development has enabled me to stay up-to-date with the latest cutting-edge features and functionalities.

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Buyer, North America SME Company

Dec 09, 2022

I have been using Verizon Connect for 5 months now and have to say I have been completely blown away. It has completely overhauled our operational process and enabled us to serve our customers better than ever. The features are incredibly detailed and this product enables us to get a birds-eye view of our operations, ensuring all tasks are monitored and completed in a timely fashion. What I appreciate the most is their helpful customer service. The support team has been excellent in addressing any queries we have had. They even tailored the product to our specific requirements, which has been super helpful. Furthermore, the platform is future-ready; incorporating features such as machine learning and predictive analytics for routings. The only downside is that the mobile version is still a bit restrictive in terms of functionalities. This affects the technician experience, especially in terms of time management. Otherwise, this tool is a godsend and makes managing our operations effortless. I would highly rate Verizon Connect 4.75 stars out of 5, considering its top-notch features and customer service. They have been an incredible partner and help us organize our business operations better and gain better insights.

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Buyer, North America Mid Market Company

Dec 08, 2022

Review 3: Verizon Connect Field Service Management At my current company, we have been using Verizon Connects Field Service Management (FSM) for managing our projects. We are pleased with the product and find it quite reliable, providing us with an efficient solution for scheduling our jobs. The job dispatch module is quite useful and the geo-location map feature is also very effective in tracking each technicians progress. The product also provides us with useful notifications and provides us with good control over our activities. Although we have faced a few glitches and bugs, the product team is trying to provide us with timely updates to fix them. On the whole, I would rate the product at 8.5/10 for its product reliability and quality.

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Buyer, UK Company

Dec 07, 2022

I recently implemented Verizon Connects Field Service Management offerings and so far I am extremely pleased with the results. Its ability to easily and securely integrate with different applications and solutions allows us to manage our field service processes efficiently. The cost of ownership has also been very affordable, making it possible for us to implement without sacrificing other areas of investment. Overall, I highly recommend these services from Verizon Connect. Rating: 5 stars.

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Buyer, UK Mid Market Company

Dec 06, 2022

Verizon Connect Review 4

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Buyer, Asia Pacific Company

Dec 04, 2022

The product features of Verizon Connect are top-notch and have made my field service management process a breeze. The real-time updates on my assets and resources have kept me on my feet and Ive been able to maximize on assets utilization and manage the field efficiently. It is also highly customisable, allowing me to tailor the features and reports to my specific needs. The one touch Dispatching, Scheduling and Invoicing has done wonders. I love that I can keep track of my contractors and invoice my customers anytime and anywhere. 5/5 stars would certainly be my rating for this! Review 3 - Cost of Ownership

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Buyer, UK Company

Dec 04, 2022

Review 4 - Scheduling The scheduling feature is probably the most attractive feature of Verizon Connects Field Service Management. With its help, we can easily manage our workforce by automatically routing jobs to the best-suited team, taking into account their skills, availability, location, and more. This helps us avoid delays related to manual scheduling and ensure customer satisfaction. Plus, its interactive dashboard allows us to quickly and easily manage distribution of tasks. Therefore, I give its scheduling feature a 9.5/10 rating.

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Buyer, UK Mid Market Company

Dec 03, 2022

Verizon Connect has been our main software for field service management for the past couple of years now. Weve found the solution to be incredibly useful, not to mention incredibly easy to use. The product vision has been amazing. Weve especially been able to leverage the advancements in machine learning and IoT for predictive scheduling and autonomous fleets for future use-cases. In addition, the scalability and stability of the platform make it ideal for our growing needs. The customer support staff have also been great. They are always knowledgeable and patient and provide detailed solutions to our complicated questions. The documentation on the app is also comprehensive and always up-to-date. Overall, I rate Verizon Connect 5 out 5 stars. It has enabled us to revolutionize our business operations while providing a great customer experience. Id happily recommend this solution to anyone looking for a great field service management system.

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Buyer, North America Mid Market Company

Dec 02, 2022

Review 1 – Ive been using Verizon Connects Field Service Management offering for a few months now and I must say, its a great product. Im pleased with how well it allows us to manage field service needs and infrastructure maintenance. With it, Ive been able to create a smooth flow of service order processing, track driver and asset locations in real-time, and schedule crews shifts through automated scheduling. Its powerful and easy to use, you dont need tech genius just to use it. Im especially impressed with the product innovation that comes with this product—features like intelligent routing, mobile workers integration, automated customer notifications, and dispatching functionality. All of these give us control over our service operations as well as provide our customers with convenient notifications and up-to-date information about their service requests. The product is user-friendly, yet robust enough to meet our service needs, and It seems pretty reliable too. So far I havent encountered any major issues or crashes. I give the Verizon Connects Field Service Management offering a 4.8 out of 5. Id give it a perfect 5 but there are a couple minor fixes that Id like to see added.

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Buyer, UK Company

Dec 01, 2022

I recently had the pleasure of installing Verizon Connects Field Service Management System and it has been one of the best decisions Ive ever made. The system gave us an unprecedented level of transparency, empowering us to take control of our fleet of technicians. The analytics are incredibly detailed, and yet easy to understand, allowing us to track relevant KPIs quickly and accurately. The mapping and navigation tools are great as well and make routing and scheduling much easier. Another great feature is the customizable alerts which can be set to notify us about any suspicious activities or events. In terms of value for money, this system is a great investment. Despite the top-of-the-line features and technologies, it still is reasonably priced. The innovative features, such as the omni-channel feature, mobile app, and mapping tools, also put it a cut above the rest. Rating 9/10.

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Buyer, North America Mid Market Company

Dec 01, 2022

Ive been using Verizon Connects Field Service Management offering for the past two years and, overall, I am quite happy with the product. Their product vision is certainly clear and the features they offer are very useful in the field. It provides a comprehensive suite of tools that help technicians streamline their operations and stay connected with the HQ. The tracking ability of the product is especially helpful and praise-worthy. It is easy to keep track of the services technicians are providing, how much time they are spending on each job, and the progress of their work. It helps to provide accurate invoice and to ensure that services are being delivered as expected. The cost of ownership for this product is quite reasonable as well. Their pricing is designed to accommodate businesses of any size, and the cost of additional features is kept to a minimum. In conclusion, I would highly recommend Verizon Connects Field Service Management offering to anyone looking for a comprehensive service management suite. On a scale of 1-5, I give them a 4.5 out of 5. Review 5

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Buyer, Europe Company

Dec 01, 2022

Review 3 - Verizon Connects Field Service Management: I recently tried Verizon Connects Field Service Management offering, and Im very pleased with the product quality and reliability it offers. The platform is intuitive and easy to use, allowing us to manage our field service needs with great efficiency. Weve seen improved visibility into our field services operations, with improved automation and mobile enabled solutions. Otherwise, the system reduces downtime by using good maintenance and security protocols, ensuring the highest levels of performance and stability. All in all, Im highly impressed with Verizon Connects Field Service Management offering and I highly recommend it to anyone in need of a reliable field service management solution. Rating: 9/10.

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Buyer, Europe Company

Dec 01, 2022

#Review 1 My company has been using Verizon Connect Field Service Management since last year, and so far, the experience has been really positive. The software provides us with everything thats needed to manage complex field service operations, right from the detailed data insights to the automated scheduling, routing, and dispatching. The system provides us with real-time visibility into the whereabouts of all our field teams and project resources, allowing us to respond quickly to customer issues. Verizon Connect also provides us with Scheduling Optimization that enables us to accurately plan, prioritize, and dispense the best use of resources efficiently. What I like most about the software is the mobility feature, which allows us to access the system on the go, even when Im out of the office. This has enabled us to make optimal use of technology and stay connected with our customers. Id rate the value for money of Verizon Connect Field Service Management 4 out of 5. Considering the amount of savings we have made in terms of travel costs, resources and time, I believe the money we invested in this software solution is worth every penny.

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Buyer, UK Mid Market Company

Nov 30, 2022

5.Rating: 2/5 Review: At our engineering firm we opted to use Verizon Connect as our field service management system. On the surface, the software appears to be satisfactory but it fails to meet my expectations. Specifically, its interoperability and integration capabilities are inadequate and it is very costly to maintain. As an engineering manager, I am disappointed with the software, and we should have chosen a more cost-effective and user-friendly solution.

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Buyer, UK Mid Market Company

Nov 29, 2022

#Review 5 Verizon Connects Field Service Management has been a great asset to my business unit. They have enabled us to make the most of our budget and streamline our processes. The value for money of their services is second to none. Ive been able to save a lot of money from their services while still receiving the best quality. From an innovation standpoint, they have implemented next-gen technology that helps us automate tasks, customize services, manage requests in real-time, and more. This has truly been an invaluable development and has been a major factor in our success. However, customer service can take a bit too long to respond. The user-interface is also a bit outdated and could use an overhaul. Overall rating: 3.5/5

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Buyer, Asia Pacific Mid Market Company

Nov 29, 2022

1) Ease of Use: Verizon Connects Field Service Management offerings have been a great help to our company in streamlining our operations. The intuitive interface and user-friendly design make it a breeze for our field service personnel to access, manage, and deploy resources right at the fingertips. However, there are some areas which leave room for improvement. The complexity of the navigation process can often be overwhelming and lead to unnecessary time spent in setting up the interface. My team members have also mentioned occasional glitches in setting up customized data fields, reporting, and automated workflows. Overall, I would rate their ease of use at 7/10.

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Buyer, North America Mid Market Company

Nov 27, 2022

Supporting futuristic use cases Its not just the innovation that has impressed me, but also the robustness of the platform and its ability to support far-reaching use cases that no other platform can attest to. Ive seen how businesses can leverage the platform to maximize productivity, increase customer satisfaction, and reduce expenses. Its even more impressive that the platform is so easily customizable and can be adapted to any unique workflows or processes our business requires. On top of that, the platform is embedded with various artificial intelligence and machine learning applications which allows us to automate various manual tasks. For example, we were able to automate claims processing without any manual intervention and have achieved a 30% efficiency improvement. The platform has continued to excel in areas like this and I rate it 5/5 stars.

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Buyer, Asia Pacific Mid Market Company

Nov 26, 2022

2. Im a Senior Executive at a large enterprise and Verizon Connects Field Service Management offering has been an invaluable help to our operations. The fast, easy deployment set up was a major plus, and the Verizon Connect personnel made sure to make sure we got up and running without a hiccup. The features of the product are also quite impressive. You can deploy large scale projects with ease, thanks to the Project/Task Manager, and the Assignments tool allows us to monitor projects to ensure theyre progressing on time. The Customer Support feature has also been extremely important for us, as it allows us to track customer requests with ease and quickly get them the answers they need. Rating: 4.5/5

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Buyer, UK Company

Nov 26, 2022

Review 1 - Product Vision Ive been a partner of Verizon Connect for the past 5 years, and the product vision has always been its major strength. I feel that their software helps our business to leverage field service management tools and resources to outperform the competition in our niche. The insights generated by the software are also extremely useful and reliable. Moreover, the mobile app makes it easier to track and manage the field agents efficiently. Overall, theyve kept their product vision in place and delivered excellent value to their customers. I rate them 8/10.

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Buyer, SME Company

Nov 26, 2022

Review 2 As a customer success woman leader, I have been utilizing Verizon Connects Field Service Management offerings for the past several months. I find the system to be well suited to our needs; its interoperability and integration with other systems is excellent. Thanks to seamless integration with third-party software like SAP and Microsoft Dynamics, we are able to ensure that the latest information about our operations is always up to date. Regarding cost of ownership, I am satisfied with the pricing model. The availability of flexible pricing allows us to make the most out of our resources. All in all, I would rate this system 4 out of 5.

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Buyer, UK Mid Market Company

Nov 26, 2022

Review #3 (3.5/5 stars): When it comes to Field Service Management offerings, Verizon Connect has a lot to offer. The platform is easy to use and offers robust interoperability and integration that make managing multiple processes a breeze. It also has a powerful toolset that helps to streamline operations so that tasks can be completed faster than ever before. That being said, it could use some improvements. For instance, I have experienced some issues around interoperability, with some integrations being a bit more difficult than others. Additionally, some of the features are a bit too basic, so experienced users may need to look elsewhere for more advanced capabilities. Overall, however, I believe Verizon Connects Field Service Management offerings are a great choice for businesses that need to streamline operations and increase efficiency. The system is relatively easy to learn and can save time and money in the long run.

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Buyer, SME Company

Nov 26, 2022

Verizon Connect Review#2 - Overall Innovation When it comes to innovation, I cant say that I was satisfied with Verizon Connect either. The features that are offered are extremely basic and lack next-generation technology. The mapping features of the application, for example, werent revolutionary. There were no interactive features, no cutting-edge technology, and nothing to set it apart from other services in the industry. I rate Verizon Connect 1 out of 5 stars in this category.

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Buyer, Asia Pacific Company

Nov 25, 2022

4) Review for Product Reliability I have been spending quite some time on the Verizon Connect Field Service Management solution and I have to say I am not entirely satisfied with its reliability aspect. Our organization has experienced multiple issues during our trial phase due to software glitches and miscues associated with the platform. As a result, its been quite difficult to deliver services on time to our customers, impacting our bottom line. For this reason, Im rating Product Reliability 5 out of 10 stars.

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Buyer, Asia Pacific Mid Market Company

Nov 25, 2022

Review 5 Verizon Connects Field Service Management offering is a good choice for field service operations. It has a fairly straightforward user interface, though it could be improved significantly. Setup times for new technicians are not unreasonable, so that isnt too much of a concern. The downside is that the application does not have an API for easy integration with outside software, and the reporting system is not comprehensive enough for our needs. Furthermore, we had issues with our local tech support, who do not always respond quickly. Overall, it is a decent offering and could be worth investing in. Rating: 7/10

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Buyer, SME Company

Nov 25, 2022

I have been using Verizons Field Service Management offering for the past two years, and I can honestly say that it is one of the best products I have ever used. Their product vision is clearly articulated and their feature set is quite comprehensive. It offers numerous tools that help technicians stay organized and connected while they are in the field. The tracking feature of their product is excellent; it keeps technicians accountable in terms of their time and services they provide. The tracking allows me to ensure that services are being delivered in a timely manner and that my business is running smoothly. The cost of ownership of their product is also quite reasonable. Their pricing is set up for businesses of any size, and additional features are minimal. This allows me to purchase the features I need without worrying about exceeding my budget. I definitely recommend Verizon Connects Field Service Management offering to anyone looking for an effective and comprehensive way to manage service technicians in the field. On a scale of 1-5, I would give it a 4.5 out of 5.

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Buyer, UK Company

Nov 24, 2022

Verizon Connect Review #1 Ive spent decades in the industry, and the biggest challenge with service management software is getting teams to adopt it and use it efficiently. But with Verizon Connect, I can honestly say Im totally impressed. The ease of use is simply astounding. Its well laid out, intuitive and easy to navigate. I can assign and manage tasks with ease, and the mobile app makes it even easier to take care of field service jobs while out in the field. Plus Ive been able to train my team quickly as the onboarding takes just minutes - no more hours spent in front of a computer! The overall innovation is top-notch as well. The software uses some of the latest tech, making it really future-proof, and the analytics suite has been invaluable in helping me to identify areas where I can improve my services. Whats more, there are hundreds of integrations made possible, helping me to get automatic updates and automatically take action when needed. Overall, Im delighted with Verizon Connect and my team certainly made the switch without any trouble. Id happily award it 5 stars for ease of use and another 5 stars for innovation. It really stands out as a first-class service management regime, and Im sure that Ill continue to enjoy its capabilities for many years to come.

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Buyer, UK Company

Nov 24, 2022

Review 1 - Verizon Connect Field Service Management I recently had an opportunity to review Verizon Connect Field Service Management and came away extremely impressed. With this offering, Verizon has really taken customer service management to an entirely new level. The main feature I was impressed by was its level of innovation. Verizon Connect uses next generation technology to streamline and optimize customer experience. For instance, its customer management system has predictive scheduling and automated customer engagement features that make it much easier to service customers quickly and efficiently. It also has a wide range of customer insights and analytics for tracking customer experience and enabling more personalized customer service. Its interoperability and integration capabilities are also top-notch. This system can be conveniently integrated with almost any existing CRM or another application to provide complete visibility into customer service operations and activities. Furthermore, its single console enables powerful search, reporting and analytics capabilities. I would certainly recommend Verizon Connect Field Service Management to anyone looking for advanced customer service capabilities. The innovation and interoperability capabilities of this system, as well as the user-friendly experience, make this an excellent choice for any organization. 5/5

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Buyer, North America Mid Market Company

Nov 23, 2022

Im a Supplier Partner for Verizon Connect and have had great experiences with their Field Service Management offering. Its been a huge help for my business and I love how integrated it is with existing systems. Plus, their customer service is always there to answer questions whenever I have them. Im also a big fan of the scheduling options and route optimization, as it helps me maximize efficiency and get more done. Ive noticed a significant increase in my businesss overall productivity since I began using Verizon Connects Field Service Management. I also love the ability to customize the system to fit my specific needs, which is a major plus. Rating: 4/5 stars.

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Buyer, UK Company

Nov 21, 2022

Verizon Connect - Overall Innovation and use of next generation technology Review Verizon Connects use of the latest technology capabilities such as AI, IoT, automation is quite impressive. This has enabled us to just plan the jobs better in advance, interact with our customers in an efficient and organized manner, and ensure that the technicians have the right information for their job assignments. Also, I observed that the productivity has also gone up by about 20%. Thus, I must commend the use of next-generation technology, and rate my experience a 5 star.

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Buyer, North America Mid Market Company

Nov 20, 2022

As a customer of Verizon Connects Field Service Management offerings, I have found the interoperability and integration to be impeccable. We are able to easily work with different teams across multiple sites, and have an increased level of accuracy and efficiency as a result. In terms of cost of ownership, it has been quite manageable and cost effective to use. My team has been extremely happy with the service that Verizon Connect provides us and we are very satisfied with the results. Rating: 4 stars.

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Buyer, North America SME Company

Nov 20, 2022

Verizon Connect; Field Service Management Overall innovation and use of next generation technology: 2.5/5 Customer Service: 4/5 Verizon Connect Field Service Management was a great purchase for my small business. They offered a comprehensive platform for managing our field service staff and assets. The software allowed us to track team assets, manage customer interactions and offer real time management of workflows. However, what we found most impressive was their IT solution. The integration of next generation technology has modernised the way we manage the day to day operations of our business. I found the message templates to be incredibly useful - they allowed us to quickly switch between different client profiles and generate reports accordingly. The artificial intelligence capabilities have helped us reduce staff time, as well as improve response times and communication. It means we can maintain our competitive edge in the industry. The biggest downside was the customer service. While the staff were highly knowledgeable, their response times were not always great, especially when raising urgent issues. We found it helpful to keep a detailed record of our conversations. On one incident, the issue was rectified quickly and we were delighted with the outcome. All in all, I would highly recommend this software, although Ill say that its more suitable for larger businesses. The customer service could have been better, but the integration of innovative technology more than made up for it.

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Buyer, UK Mid Market Company

Nov 20, 2022

Review #2 As a Sales Development Representative at Enterprise, I recently tested out Verizon Connect Field Service Management. It offers a wide range of useful services and features, and is generally well-designed. From route optimization to asset tracking to call logging, its all there in a user-friendly format. However, I have noticed some areas where the reliability is lacking. On several occasions, Ive had trouble with the system lagging or freezing up, which can be disruptive when Im in the middle of entering jobs for customers. Even when I restart, it takes a bit too long for me to get back up and running. With this in mind, Id rate the product features a 4/5, but the product reliability only a 2/5.

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Buyer, Asia Pacific Mid Market Company

Nov 19, 2022

Cost of Ownership The cost of using Verizon Connect is reasonable and Ive received good value for the money I spent. Its flexible, so Im not being taken for a ride with additional expenses. I also have the option of customizing my plan, and taking only what I need. I would rate the cost of ownership a 7/10, as I dont think it is as competitively priced as some of their competitors.

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