Unicom Pricing & Demo
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Summary
Unicom field service management software helps businesses get organized to save time and increase productivity. With several features available for work scheduling, customer management, mobile integration, inventory management, etc. the vendor offers customizable pricing to work for organizations of any size.
Unicom Pricing:
Unicom charges a flat rate of $5.99 per user per month to access all its features. The best part is Unicom pricing allows users to explore the software to its full potential with options to add unlimited personnel and customers coupled with unlimited storage, all under that same flat service rate.
Unicom Demo:
Unicom field service management offers a 14 days free trial period allowing companies to use its basic version before going for the full version. The basic version comes with limited storage space and allows only a few personnel to connect to offer a glimpse of premium Unicom pricing features.
Features:
Scheduling- Integrates with existing calendar to plan smart
- Find technicians available and auto-assign them work
- Securely stores all customer information for future reference
- Doesn’t require any additional software and management for it
- Easy to raise quotes and manage them from mobile
- Accepts remote credit card payments
- Auto synchronize quotes with Quickbook and turns them to invoice
- Enables for payment through mobile
- Works well with any mobile apps and web browser
- Google maps integration to easy tracking of employee location
- Feed real-time progress on assignments through GPS location
Discussions
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Unicom Reviews
Buyer, North America Mid Market Company
May 16, 2023
Reviewer 1: I recently used Unicoms field service management offerings for my business, and I would highly recommend them to anyone. These offerings are extremely innovative and use the latest in next generation technology. There are many features I appreciate. The first thing that stands out to me is the customer support. Whether I need assistance with my system or have any questions while using their software, they are there to help - its great! The support team goes out of their way to troubleshoot any issues and answer any questions that I have. Plus, this service is available 24/7. Another thing I appreciate is the centralized dashboard that allows me to monitor and control every process related to my field service operations. It makes it easier to identify potential problems, address them quickly and develop more efficient processes. Their mobile application is also very impressive. It allows employees to quickly access customer data, assign and review tasks, manage documents and more - all from the comfort of their smartphones. This makes it easier for employees to do their job without having to be physically present and further advancing my business. Overall, Unicoms field service management offerings have been incredibly helpful for my business. The level of innovation and next-generation technology makes them an easy choice for anyone in the market for these types of services. I give them a solid 5-star rating for overall innovation and use of next generation technology and for supporting futuristic use cases.
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Buyer, North America SME Company
May 12, 2023
I evaluated the Field Service Management offering of Unicom and found it quite satisfactory overall. The use of futuristic technologies, like robotic process automation and blockchain integration, was quite impressive and definitely a great move on Unicoms part. Prices were more than reasonable - I had secured a 6-month subscription for a discounted rate which I found quite appealing. Customer support was efficient and their product documentation was quite comprehensive. However, I experienced some minor difficulties in setting up the integrations, and there was a certain lack of responsiveness from the Unicom team. All in all, I would rate Unicoms Field Service Management offering 4.2/5.0 for its futuristic use cases, affordability, and overall ease of use.
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Buyer, Asia Pacific Company
May 10, 2023
Interoperability and Integration: 3.5/5 I was reasonably impressed with the interoperability and integration of Unicoms FSM offering. Our team was able to connect the platform to several key existing systems and processes seamlessly. The integration process was fairly straightforward, something I havent seen with many solutions of this caliber. Having said that, I must note that the integration process wasnt completely flawless as we encountered several issues due to certain data formats not being compatible. Hence, Unicom needs to take necessary steps to make sure every key system can integrate their solutions with ease.
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Buyer, North America SME Company
May 08, 2023
Review 2 I am thrilled to review the Unicom Field Service Management offering. My assessment of the product vision, features, and value for money all lead me to highly recommend this solution. The product vision provides companies with all the necessary tools to accurately monitor technicians, track inventory, and quickly respond to customers. The mobile app supports technicians out in the field with regular updates as well as task assignments. On top of that, Unicoms massive library of processes and procedures greatly enhance the ability to customize tasks and automate workflow. The product features are also noteworthy. The process and procedure engine simplifies maintenance activities, enhancing the user experience and allowing for better decision making. Additionally, sensor automation reduces errors when collecting interpretive data. This allows for more reliable, predictive and adaptive maintenance. The value for money offered by Unicom is fantastic. I highly rate this product and give it a rating of 9/10. The product vision, features, and competitive pricing ensures customers get the most out of the service management solution. Managers are able to easily configure and analyze tasks, assets, operations, and customers, bringing huge efficiency savings in streamlining the overall process.
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Buyer, North America Mid Market Company
May 08, 2023
From my own experience, I found unicoms field service management offering to be feature rich and versatile. The user-friendly interface is good for those inexperienced in IT, and even those with some in-depth understanding of programming and IT can understand the logic behind the system. Support futuristic use cases is an area where Unicom really shines. Its design is cloud ready, providing the perfect platform needed to do this. I highly recommend Unicoms offering in this category as it puts its users way ahead of the competition. The ease of use is also excellent. Configuration is simple and can be done in minutes - even without a technical background. I rate it 4/5 stars.
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Buyer, North America Mid Market Company
May 03, 2023
Review 5 After trialing Unicoms Field Service Management solution, Im pleased to rate this offering 8.5/10. The product vision, features, and value for money have all exceeded my expectations. Unicoms comprehensive product vision keeps customers informed of technicians and their tasks with location-based tools. With real-time insight into job sites and the mobile app, customers are able to optimize service delivery and maintain customer satisfaction. The product features are robust. Thanks to their process and procedure engine, users can easily set up, manage and customize rules for efficient workflow. Coupled with sensor automation for collecting data, Unicom provides predictive and adaptive maintenance which is invaluable for service delivery. Last but not least, the value for money offered by Unicom cannot be overstated. Companies are able to configure, analyze and leverage tasks, assets, operations and customers like never before. I strongly believe Unicom represent an excellent choice for those interested in upgrading their service management process.
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Buyer, North America SME Company
Apr 30, 2023
Review 4 An evaluation of the Unicom Field Service Management offering has been long overdue, and Im more than pleased to put forth a stellar review. My analysis of the product vision, features and value for money has left me in awe. In the product vision area, Unicoms system allows users to gain visibility into technicians, tasks and inventory. Leveraging their tracking software, customers can easily pinpoint technicians with location-based tools, as well as manage tasks with the Field Service Mobile App. Concerning product features, Unicoms process and procedure engine enables companies to update/manage activities and rules quickly and with minimal training. The product offers superior sensor automation for data collection which helps improve accuracy and service delivery. At the end of the day, Unicom unquestionably provides great value for money. Im ecstatic to rate this product 9/10, a reflection of the remarkable product vision, features and affordability. I strongly recommend this solution to any company looking to get the most out of their service management process.
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Buyer, Asia Pacific Mid Market Company
Apr 30, 2023
UNICOMs Field Service Management Offering Rating: 4.0 Unicoms Field Service Management offering is top notch. I run a successful small business in Europe, and when I needed to efficiently manage our field service jobs, I chose to go with Unicoms solution. The customer service was incredibly kind and preceded my expectations. They answered all of my questions throughly and quickly. In terms of ease of use, the system was intuitive and straightforward. I was able to easily assign jobs, create customer databases, and track performance. The mobile functionality has been particularly useful for me too; I can check on jobs from anywhere and respond to customer inquiries quickly and efficiently. I also appreciate that Unicoms Field Service Management offering allows for customization. I can set up custom reports, fields, and more. This helps me make sure everything runs smoothly and meets my customers needs. Rating: 3.0 Product vision and features have been a bit of a mixed bag. On the one hand, the core features are excellent, but the extras are lacking. I was disappointed to not find any features or templates specifically designed for European businesses. Overall Ive been able to work the system to fit our needs, but it would be nice to have the extras that are available to our American counterparts.
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Buyer, Europe Company
Apr 28, 2023
5 Ive been using Unicoms Field Service Management offering for a few months now and I am astounded by the cost of ownership. Its much lower than I thought and the product delivers great value for the money. The design of the product is modern and straightforward, and the operation ability is spot on. Im also very pleased with the addition of tech features such as AI for predictive maintenance and automated customer notifications. Im also impressed with the wide range of use cases they have supporting our futuristic needs. Unicoms Field Service Management offering is certainly worth the money, and Id rate its cost of ownership as well as its futuristic use cases a 5/5.
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Buyer, North America Mid Market Company
Apr 26, 2023
UNICOM—FIELD SERVICE MANAGEMENT—SUMMARY I think Unicoms Field Service Management offering is an excellent enterprise solution that provides value for money. The upfront costs are relatively low, offering the business flexibility. The platform also provides an array of features that enable businesses to better manage their activities and use their resources more efficiently. Additionally, the use of next-generation technology is an added benefit that makes this solution even more attractive. In my opinion, Unicom is a great choice for companies looking for a reliable and innovative field service management solution. Verdict : 9/10
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Buyer, UK Company
Apr 21, 2023
4 Unicoms Field Service Management offering certainly offers a cost-effective solution to our service-oriented business. It comes with a comprehensive set of features and it supports our day-to-day field activities well. It even allows us to schedule tasks more accurately, manage inventory, and track field personnel performance. It even enables us to manage customer inquiries with ease. It also features various futuristic use cases such as predictive maintenance, enabling us to better plan for future maintenance initiatives accordingly. In addition, Im particularly impressed with their customer service. They provide us with great technical and onsite support, and the team is helpful and knowledgeable. I really appreciate the support and I would rate the cost of ownership and futuristic use cases a 5/5.
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Buyer, UK Mid Market Company
Apr 19, 2023
UNICOM: FIELD SERVICE MANAGEMENT—USE OF NEXT GENERATION TECHNOLOGY Unicoms Field Service Management solution employs a number of technologies in order to ensure that its able to provide the best experience to its customers. For example, the platform is powered by advanced artificial intelligence (AI) technology, specifically tailored to boost business operations. It also offers predictive analytics, and other technology-driven features such as voice recognition, motion control, and natural language processing. Additionally, it includes features like analytics and reporting, messaging, notifications, and automatic scheduling. Verdict : 8/10
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Buyer, UK Mid Market Company
Apr 19, 2023
I recently tried out Unicoms Field Service Management offering and found it quite satisfactory. It offers some impressive futuristic use cases, such as robotic process automation and blockchain integration, that give it a major edge over traditional offerings. Additionally, the cost of ownership was quite within our means - I think we opted for a 6-month subscription and it worked out to be quite economical compared to the offers of other vendors. Customer service was quite helpful in helping us resolve our issues and the product documentation was quite comprehensive. That said, it took a while before our integrations were up and running and I felt a bit disappointed at the lack of responsiveness from the customer service team. All in all, I would rate Unicoms Field Service Management offering 4.4/5.0 for its futuristic use cases, affordability, and overall ease of use.
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Buyer, Europe Company
Apr 18, 2023
Interoperability and Integration: 3.5/5 Unicoms FSM offering comes with great interoperability and integration capabilities. We were able to successfully connect the platform with several existing systems and processes without any major hassles. The team was happy with the ease at which data could be shared, stored, and accessed securely. Having said that, I must note that certain data formats werent perfectly compatible with the solution, causing some interoperability issues. The development team at Unicom should work on making the platform compatible with any kind of data format.
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Buyer, North America SME Company
Mar 22, 2023
Review 3: Interoperability and Integration 3/5 When it comes to the interoperability of Unicom Field Service Management solutions, they are just average. The integration process with my CRM system was a bit complicated. Even though the customer service team assigned to me was very helpful in helping me set up the integration, there were still some hiccups that I had to take care of. Ease of use 2/5 Using the Unicom Field Service Management was a little challenging. The user interface felt very outdated and there were a lot of unnecessary clicks and processes that had to be gone through. Furthermore, the features available within the application felt a little too complicated and could have been much simpler. Overall, the Unicom Field Service Management solutions are decent but they could use some improvements in terms of both interoperability and ease of use.
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Buyer, Asia Pacific Mid Market Company
Mar 15, 2023
Reviewer 4: I recently tried out Unicoms Field Service Management offerings, and I am thoroughly impressed. This system is sophisticated and cutting-edge, yet exceptionally user-friendly. From the automated workflows to the intuitive dashboards, this service is truly impressive. One of the best aspects is the mobile application. This allows my personnel to be in the field with my customers and take care of their needs without having to be physically present. This is a feature that I had never seen before, and I love it. Also, the customer service team is just as good as their product offering. They are patient, professional, and knowledgeable. They have helped answer all of my questions and address any concerns that I had with their system. In conclusion, Unicoms Field Service Management offerings are exactly what I wanted. They are innovative and provide me with the features that I need to efficiently manage my operations. I highly recommend them to anyone needing a reliable field service management solution. I give them a 5-star rating for overall innovation and use of next generation technology and for supporting futuristic use cases.
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Buyer, UK Company
Mar 06, 2023
Rating: 4.0 Overall, I am incredibly satisfied with Unicoms Field Service Management offering. My customer relationships have improved, communication is more clear and understandable, and Im able to stay ahead of supply and demand. The team at Unicom seriously know their stuff. Most of Unicoms features are intuitive, user-friendly and simple to customize. Everything can be done quickly and easily. My employees have adopted Unicoms system without any problems, quickly learning how to use it to the best of their ability. I think it is truly amongst the top field service management applications out there.
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Buyer, SME Company
Feb 19, 2023
Review 4: Interoperability and Integration 2.5/5 I recently tried out the Unicom Field Service Management offerings, and while they are effective solutions, they lack in interoperability. The integration process was very tricky and took a few tries before it worked. Even then the data transfer was not very seamless. Additionally, I had to manually enter a lot of data, which was time-consuming. Ease of use 2/5 Also, the ease of use of the software was an issue. The user interface was very confusing and it took me a few days to get used to it. To add to the confusion, the features within the software were also quite complicated. Every time I wanted to implement a new feature, I had to spend quite some time understanding it. Overall, I would suggest Unicom Field Service Management only if they make some improvements to their interoperability and user interface.
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Buyer, SME Company
Feb 18, 2023
3 I am impressed with how Unicoms Field Service Management offering plays out. As a user I appreciate how the product is focused on scalability, and how it is able to capture customer data in the most efficient way. The cost of ownership is very reasonable and the product does a great job of supporting our business processes. With it, we are able to assign tasks quickly and efficiently manage our service sides and we also have the added benefit of tracking field service personnel performance. When it comes to futuristic use cases, it enables us to forecast service resources and future maintenance initiatives, plus it can also send out automated customer notifications. I rate the cost of ownership and futuristic use cases of Unicoms Field Service Management a 5/5.
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Buyer, UK Mid Market Company
Feb 18, 2023
I recently used Unicoms Field Service Management offering and found it quite convenient overall. It is equipped with some impressive futuristic technologies, like robotic process automation and blockchain integration. This alone was a huge selling point when compared to other alternatives. In terms of cost of ownership, I was encouraged to find special discounts and subscription offers that I could take advantage of. I opted for a 6-month plan which was quite a good deal. Customer support was also quite efficient, and the product documentation was quite exhaustive. However, I did experience some difficulties in getting our integrations working, and the team wasnt really responsive initially. I would rate Unicoms Field Service Management offering 4.0/5.0 for its futuristic use cases, affordability, and overall ease of use.
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Buyer, Asia Pacific Mid Market Company
Feb 17, 2023
Review 2: Interoperability and Integration 3.5/5 I recently used the Unicom Field Service Management offerings and while they are quite effective solutions, they are not completely seamless. For instance, when setting up my integration with my CRM system, there were many issues that had to be taken care of and several tasks that needed manual assistance. Although the technical team at Unicom did help in fixing the issues and assisting with the integration process, it wasnt as smooth as I had expected. Ease of use 3/5 In terms of ease of use, the Unicom Field Service Management offerings didnt provide the best experience. It had a cluttered user interface and navigating the features was a bit of a challenge. The features that were available were difficult to understand and I had trouble figuring out how to implement them for my field operations. Overall, the Unicom Field Service Management solutions provide decent interoperability and integration capabilities, but there are certain room for improvement in terms of the user experience.
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Buyer, Europe Company
Feb 15, 2023
I recently tested the Field Service Management offering from Unicom, and found it quite satisfactory. Its futuristic use cases, such as robotic process automation and blockchain integration, made it quite attractive for our business use cases. The cost of ownership wasnt too high either - I subscribed for 6 months and my total amount was quite economical, especially when compared to what I was previously paying. The customer service team was quite helpful in sorting out our issues as well. Additionally, Unicom offers a detailed product documentation which can be very helpful when making use of the suite of tools. Having said that, it did take a while before our integrations were up and running and I felt a bit disappointed that it took the customer service team so long to get back to me. Generally speaking, I would rate Unicoms Field Service Management offering 4.3/5.0 for its futuristic use cases, affordability, and overall ease of use.
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Buyer, North America SME Company
Feb 12, 2023
Interoperability and Integration: 3.5/5 The interoperability and integration of Unicoms FSM offering certainly proved to be better than expectations. We were able to connect it with several existing systems within the organization without any major issues. Transferring data across platforms was simple and the directional flow of data was smooth. I must, however, point out that certain data formats werent considered fully compatible with the solution and hence, led to certain interoperability issues. Unicom needs to take necessary steps to make sure every integral system within an organization can integrate the solution before any widespread adoption.
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Buyer, Asia Pacific Company
Feb 10, 2023
Review of Unicom Field Service Management: I recently worked with Unicom for a comprehensive field service management project. I must say that their services are great and have been a positive experience all around. They offer integrated mobile solutions which, after implementation, really increased the efficiency of our operations. In terms of cost, I must say that the pricing for Unicoms services is not the cheapest out there. However, I can confidently say that those of us who did take the plunge and opted for their services have gotten incredible value for money. They provide features and services that other service providers simply dont. In terms of customer service, I must also say that Unicoms team is truly just excellent. I have interacted with their representative multiple times and they were always willing to respond to my queries
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Buyer, UK Company
Feb 07, 2023
Review 3 I will gladly provide my review of Unicoms Field Service Management offering. As an expert in service management consulting, I am confident that this product provides outstanding value for money. The product vision is sound, giving companies orgaisational-wide understanding of the service technicians, their tasks, and inventory movement. Location-based software allows companies to monitor technicians in real-time, and the mobile app in the field keeps customers thoroughly up-to-date. On the features side of things, Unicoms process and procedure engine eliminates the need for potentially cumbersome manual maintenance. Moreover, sensor automation for data collection permits predictive and adaptive maintenance, thus reducing errors and optimizing service delivery. I can give this product my highest recommendation. I rate this offering 8.5/10, a reflection of its great product vision, features, and undeniable value for money. Unicoms offering is certainly worth considering for any company eager to upgrade their service management process.
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Buyer, Europe Company
Feb 06, 2023
UNICOM—FIELD SERVICE MANAGEMENT—OVERALL Unicoms Field Service Management offering is an incredibly appealing solution because it allows organizations to better utilize their resources, thereby enhancing their overall efficiency. It stands out in terms of its cost of ownership, overall innovation, and use of next-gen technology. The affordability and flexibility of the subscription model allows businesses to invest less upfront in their operation. The platform is reliable, secure, and highly-scalable, while also providing an array of features including making and receiving payments, scheduling, and notifications. Moreover, the use of cutting-edge technologies like AI and analytics, as well as predictive analytics, definitely give it an edge over its peers. Verdict : 9/10
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Buyer, Asia Pacific Mid Market Company
Feb 05, 2023
Ease of Use: 2/5 It wouldnt be wrong to say that Unicoms FSM offering takes some time to get used to. Although the platform is designed to be used for complex processes and tasks, I was expecting it to be more intuitive and user-friendly. Understanding all the features and how to customize them to fit our teams requirements was quite difficult. The users were unable to quickly grasp what the platform can do and how to make use of it. Unicom needs to invest more time into making the platform easily accessible and simple to understand.
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Buyer, UK Mid Market Company
Feb 03, 2023
I recently subscribed to Unicoms Field Service Management offering. I find it relatively easy to use overall. It supports futuristic use cases, such as robotic process automation and blockchain integration, which could potentially save me a lot of time down the line. I definitely like this offering more than my prior vendor. In terms of cost of ownership, I got a great deal - I subscribed for 6 months for a price that was quite affordable in comparison with what my other vendor was offering. The customer support is solid and the product documentation is informative and precise. That said, there were some minor road bumps in getting our integrations working and I felt like the team was not as responsive as I would have liked to troubleshoot the issues, although we eventually solved them. I would rate Unicoms Field Service Management offering 4.5/5.0 for its futuristic use cases, affordability, and overall ease of use.
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Buyer, Asia Pacific Company
Feb 02, 2023
UNICOM: FIELD SERVICE MANAGEMENT—COST OF OWNERSHIP Unicoms Field Service Management offering seems particularly interesting in terms of cost of ownership. Its an affordable enterprise-level solution, which allows for integration of strategic platform-independent software, providing thereby an enhanced overall performance to the organization. The subscription model provides a much needed financial flexibility, since it requires minimal upfront investment costs. Theres also the provision of the CommandCenter module, which includes the ability to leverage existing tools like Microsoft Office, Quick Books, and other software to save the organization both time and money. Additionally, the modules ability to reduce labor costs via its workflow and automation capabilities is definitely something to be appreciated. Verdict : 8/10
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Buyer, North America Mid Market Company
Jan 31, 2023
Rating: 3.5 The product vision of Unicom could be improved in regards to their international offerings. It would be nice if Unicom implemented templates and features more useful for businesses in Europe as well as customizable reports. The lack of a more Europe-centric focus unfortunately detracts from the quality of the system and limits its use outside of American markets. That being said, the core features of Unicoms Field Service Management offering are more than enough to satisfy our business needs. Im confident that with a few improvements, Unicom could be a leader in the field service management offerings in Europe.
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Buyer, UK Mid Market Company
Jan 28, 2023
Reviewer 3: I have been using Unicoms Field Service Management offerings for about a year now, and I could not be happier with the results. Their offerings are very innovative and utilize the best of next-generation technology. One of the major highlights of their offerings is the centralized dashboard. This allows me to quickly monitor and address field service operations. I am also able to ensure that my personnel are following the correct processes for each task. Furthermore, their mobile application allows for true scalability, as I can easily assign tasks and monitor employee performance from anywhere. I also appreciate their customer service. Whenever I have a question or concern, the customer service team is always willing to help. They have been extremely efficient and accommodating throughout my experience with them. I suggest Unicoms field service management offerings to anyone looking for an efficient and reliable way to manage field operations. Their level of innovation and use of next generation technology is top-notch. Because of this, I give them a 5-star rating for overall innovation and use of next generation technology and for supporting futuristic use cases.
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Buyer, Asia Pacific Mid Market Company
Jan 26, 2023
Ease of Use: 2/5 Ive had the opportunity to evaluate Unicoms FSM offering for our team and I must say its quite a challenge to figure out the different features and capabilities of the platform. As a senior manager, I was hoping to easily prepare our team to adopt the solution, however, the options and levels of customizability regarding the platform were quite confusing for us. Moving from one menu to another and trying to understand how to use the features specifically for our business was a huge struggle. There are definitely certain needs here that Unicom should look into to make the platform easier to use.
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Buyer, North America Mid Market Company
Jan 25, 2023
Ease of Use: 2/5 I recently got a chance to evaluate Unicoms Field Service Management offering for our business. As a senior manager, I understand how important it is for the complex and comprehensive solutions to be easy to use to ensure swift adoption by our team. Unfortunately, I must say that the platform lacks when it comes to user-friendliness. Navigating through the different features and understanding the capabilities of the platform was a bit of a struggle for our team. I think Unicom should focus more on improving the user-experience and accessibility of the platform.
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Buyer, North America Mid Market Company
Jan 21, 2023
Reviewer 2: I recently tested out Unicoms field service management offerings and Im glad that I did. It is a great solution for any small to medium-sized business. This field service solution is truly revolutionary and ahead of its time. The level of innovation and features that they offer are worth noting. They have all the features I need to easily manage my field service operations. From assignment and task management, to remote customer support, to automated workflows, this service really has it all. I was particularly impressed with the mobile application. It allows for real-time communication between the field service team and their customers. This way I can keep an eye on my personnel and stay updated on any changes. I am also very pleased with their customer service. They are helpful, responsive, and always willing to go the extra mile to ensure that I get the best service possible. In short, Unicoms field service management offerings offer everything I could have wanted. It is powerful, innovative, and user friendly. I have experienced a noticeable difference in my operations and customer service. I give them a 5 star rating for overall innovation and use of next generation technology and for supporting futuristic use cases.
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Buyer, North America SME Company
Jan 21, 2023
In my opinion, Unicoms Field Service Management offering is an excellent product that provides the flexibility and power needed for small and large enterprises. Support for futuristic use cases is brilliant, allowing for cloud-ready designs with mobility features. I recommend this product for customers looking for such features. Additionally, I found the ease of use to be very good as well. The products user-friendly design makes it easy for any user type, from novice to expert, to operate any module. This is an excellent product for the features that it brings, and I recommend it for any customer looking for a great service management solution. 4/5 stars.
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Buyer, UK Company
Jan 21, 2023
Rating: 3.5 The product features of Unicoms Field Service Management offering are great. They are intuitive and user friendly, and my team was able to adopt the system quickly and easily. However, features such as tracking return jobs, customer profiles, and customizable reports are slightly lacking. Ive had to make slight adjustments to accommodate our European needs, but the core features are great. All in all I would rate Unicom 4.0 out of 5.0. The customer service team is very friendly and helpful and their core features are great. However, it lacks features and customization specifically designed for international and European markets.
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Buyer, UK Company
Jan 15, 2023
Review 1: Interoperability and Integration 3/5 I was initially impressed with the Unicom Field Service Management offerings but was a bit disappointed with their integration capabilities. Im a tech-savvy user and I was expecting seamless integration from start to finish. Unfortunately I encountered multiple interoperability issues. For instance, when I integrated it with my CRM system, I encountered multiple errors. Even though the customer service team of Unicom was very helpful in resolving the issues, I had to spend a lot of time troubleshooting. Ease of use 2/5 In addition, I was dissatisfied with the ease of use of the Field Service Management. The user interface was cumbersome and it was difficult to get the hang of it. Furthermore, the features were not user-friendly. I found it very confusing to understand how to use the various features within the application. I ended up spending more time trying to figure it out, than actually managing my field operations. Overall, I cannot recommend Unicoms Field Service Management solutions unless they make some improvements to their interoperability capabilities and user interface.
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Buyer, Europe Company
Jan 14, 2023
I recently had the opportunity to use Unicoms Field Service Management offering and was impressed with the features it provides. In terms of futuristic use cases, Unicom is an excellent choice, providing users with cloud-ready designs and mobility. Integration with existing systems is also quite smooth. The ease of use is also great - the user-friendly interface makes it easy for all users to understand and use any module. The product gets 4/5 stars from me - definitely a great option for customers looking for a service management solution.
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Buyer, UK Company
Dec 30, 2022
2 Unicoms Field Service Management offering is top notch. After 2 months of using it, I have to say that the cost of ownership is surprisingly very affordable, and that value is unmatched. Its very user-friendly and easy to onboard our field service workers. We are already utilizing several features that support various business processes such as service route optimization and dispatching, field service KPIs and analytics, and asset management. All these features are very intuitive and helpful to us. The customer service is also stellar and they provided us with quality training and onsite support. Id rate Unicoms Field Service Management a 5/5 for cost of ownership as well as futuristic use cases.
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Buyer, North America Mid Market Company
Dec 28, 2022
1 I recently implemented Unicoms Field Service Management offering for my business in Asia, and Im very impressed with it. The cost of ownership has been lower than my expectations and it delivers great value and efficiency to the customer. The design of the product is well suited for the digital age that we live in. Its operationally very smart and takes out the stress of coordinating and managing field service operations. Im also amazed by the use cases they have supporting the futuristic needs. We are already able to add various customer portals that allow us to collect customer data in an easier way. It has also enabled us to leverage AI for predictive maintenance and for better customer experiences. Overall, Id rate Unicoms Field Service Management a 5/5 for cost of ownership and futuristic use cases.
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Buyer, North America Mid Market Company
Dec 27, 2022
Unicoms Field Service Management offering is a great option for businesses in need of a service management solution. In terms of futuristic use cases, Unicom is at the top of the market, providing users with cloud-ready designs and mobile access, making it a top choice for businesses looking to stay ahead of the competition. Additionally, I found the ease of use to be great as well. Configuration is simple, and the intuitive design makes it easy for users of any level to operate any module. I definitely recommend this product, giving it 4/5 stars.
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Buyer, Asia Pacific Company
Dec 24, 2022
Review 5: Interoperability and Integration 2/5 I recently went through the process of setting up the Unicom Field Service Management offerings and the whole process was not smooth. There were a few compatibility issues when integrating it with my existing CRM system, which I had to manually troubleshoot. Even after that, the data transfer was a bit slow and I had to make do with manual transfers as a form of a workaround. Ease of Use 1/5 Moreover, the ease of use of the software was not up to my standards. It had a very old-fashioned user interface which took a few days for me to get used to. Furthermore, the features available within the application required a lot of technical knowledge before it could be implemented for field operations. Overall, the Unicom Field Service Management has a long way to go before it can earn my recommendation. Improvements to the interoperability and user experience is necessary for it to be truly successful.
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Buyer, North America SME Company
Dec 18, 2022
UNICOM: FIELD SERVICE MANAGEMENT—OVERALL INNOVATION From an innovation perspective, Unicoms offering doesnt disappoint. It adheres to the industry standards, while innovating at the same time with its next-gen technology. The platform is highly-scalable and intuitive, providing an array of reports, dashboards, and visual intelligence with respect to various aspects. Furthermore, the mobile app also provides a degree of convenience, allowing one to manage anything from payments to scheduling on the go. The company also provides a strong customer support, capable of handling different global time zones, which some of the other competitors often lack. As far as other features are concerned, the offering offers a strong, secure, cloud-based platform and a number of networking and integration tools, which are all invaluable. Verdict : 9/10
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Buyer, North America Mid Market Company
Dec 11, 2022
Review 1 I recently evaluated the Unicom Field Service Management offering and I am very pleased to provide a favourable review. Let me state upfront that I thoroughly enjoyed the product vision and product features. As a subject matter expert in service management and automation, I am confident that Unicoms offering brings tremendous value for money. The product vision is comprehensive, allowing for complete visibility into technicians and their tasks. Unicom leverages its location-based tracking software to Supervise teams and monitor truck inventory, enabling customers real-time insight into the state of the job site. Further, the Field Service Mobile App promotes efficiency and workflow amongst the team, helping improve customer satisfaction and increase profitability. The product features are equally impressive. Unicoms process and procedure engine makes upkeep and management of the business activities and rules a breeze. With minimal training, customers can easily prioritize and assign tasks as needed, as well as sensor automation for improved accuracy in capturing important data. This opens up possibilities for predictive and adaptive maintenance, providing a more proactive approach to service delivery. Overall, I am delighted with Unicoms Field Service Management offering and give it a rating of 8/10. The product vision and excellent features provide great value for money. I highly recommend Unicoms Field Service Management offering to any organization eager to transform their service delivery and automate tasks.
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Buyer, UK Mid Market Company
Dec 02, 2022
Reviewer 5: Unicoms field service management offerings have been invaluable for my business. Not only is the system sophisticated and cutting-edge, but it also includes many features that make it very user-friendly. I particularly appreciate the remote customer support functionality. With this feature, I can monitor and address any field service issues from any location. The dashboard makes it easy to see whats going on. The mobile application is also very impressive. I can quickly assign tasks, access customer data, and monitor employee performance without having to be physically present. This makes it much easier to communicate with customers, leading to better customer service. Unicoms field service management offerings have been a great experience for my business. Their use of next-generation technology is truly astounding and makes their service a clear choice for anyone in the market for such services. I give them a 5-star rating for overall innovation and use of next generation technology and for supporting futuristic use cases.
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Buyer, North America Mid Market Company
Nov 29, 2022
Unicoms Field Service Management offering is a complete package for both small and large enterprises. When it comes to supporting futuristic use cases, I find Unicom to be ahead of the rest. With features like cloud ready designs, mobility for easy access, and a user-friendly interface, the product can easily integrate with existing systems and provide futuristic use cases. Highly recommended for customers looking for futuristic use cases. Also, I found the ease of use to be excellent, its drag and drop file feature makes it very easy to deploy and configure. The product is intuitive, and users can operate any modules very easily. I gave the ease of use 4/5 stars.
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James Smith
May 07, 2020
“Highly customer-oriented company”
Apart from budget-friendly Unicom pricing, it also stands tall in terms of offering quality customer service on any day at any time.
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Buyer, Telecom Infrastructure, SME
May 07, 2020
“Very mobile friendly”
No matter whether you use an Android or iOS application, Unicom works smoothly to deliver complete progress with a clear representation of information.
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Buyer, Finance, SME
May 07, 2020
“So much in so less”
When you get unlimited storage space and peer connections under $6, you get the ultimate power to scale your business.
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Buyer, Software, SME
May 07, 2020
“Scalable application”
The best thing about this software is that you can add unlimited personnel and unlimited customers to your work profile, making it highly scalable amongst rest others.
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