ServiceTitan Pricing & Reviews

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ServiceTitan

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Product Overview

ServiceTitan Overview

ServiceTitan is a comprehensive field service management software designed to help companies maximize efficiency, maximize revenue, and improve customer satisfaction. ServiceTitan's award-winning platform offers field service professionals the tools they need to succeed, including comprehensive scheduling, dispatch, customer management, billing, and reporting functionalities.

ServiceTitan Features

• Scheduling: Businesses can organize their schedule, create service requests, assign techs and crews, and manage their resources more efficiently.

• Dispatch: Dispatchers can quickly assign techs to service requests and manage routing and scheduling in real time.

• Customer Management: ServiceTitan provides customer relationship management tools, online presence, and customer intelligence reports.

• Billing: ServiceTitan offers automated billing, invoicing, payment tracking, and receipt management.

• Reporting: ServiceTitan offers key metrics and reports to measure performance and inform business strategy.

ServiceTitan Technical Details

• Deployment: ServiceTitan is available in a cloud-based, software-as-a-service model or on-premise deployment.

• Compatible Systems: ServiceTitan works on Mac, PCs, and mobile devices and integrates with key accounting, payroll, and other software.

• Security: ServiceTitan is compliant with security standards such as SOC2 and GDPR, and is ISO-certified secure.

ServiceTitan Pricing

ServiceTitan’s pricing is based on a combination of features, number of users, and business size. Businesses can contact ServiceTitan for more detailed pricing information.

Industries Served

ServiceTitan serves a wide range of industries, including residential and commercial HVAC, pest control, plumbing, security, landscaping, construction, and more.

Customer Type

ServiceTitan caters to both established businesses and startups. Small to mid-size companies use ServiceTitan to manage their field services, streamline operations, and maximize revenues. Established companies benefit from ServiceTitan’s scalable platform and advanced features.

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ServiceTitan Reviews

Buyer, North America Mid Market Company

May 18, 2023

Review #1 Ive been using ServiceTitan as my go-to Field Service Management for the past two years, and I can confidently say that its been the best decision Ive ever made. The user interface is incredibly intuitive and the features that it offers are incredibly novel and specific for the field service industry. Im extremely impressed with ServiceTitans overall innovation and use of next generation technology as it has allowed me to streamline my business operations. From tracking data to managing customer relationships, ServiceTitan has made the whole process much easier and time-saving. The GPS navigation featuring reminders and instructions have helped me optimize my field technicians routes, reducing fuel costs significantly. I also find ServiceTitans product vision to be exceptionally attractive and user friendly. Their team of developers have managed to include service solutions that are specific to my business, such as scheduling, inventory management, and dispatching, which I consider very remarkable. Furthermore, ServiceTitan offers a wide array of features, such as creating and sending invoices, approving quotes, as well as tracking payments. Based on all of the above, I would rate ServiceTitan an 8 on 10. It has revolutionized the way I manage my business, and Im sure it will do the same for other field service companies.

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Buyer, North America SME Company

May 17, 2023

Review # 5: ServiceTitan Field Service Management Rating: 2/5 As a Procurement Manager, Ive recently been looking for a field service management system for my company. I came across ServiceTitans offerings and after giving it a shot, my verdict is: not so great. The user interface is clunky and the navigation isnt very intuitive, making it hard to work with for someone not entirely familiar with the product. We also ran into quite a few technical issues, which sadly cost us a lot of time and money to resolve. Additionally, the cost of ownership is not very cost-efficient and is higher compared to other field service management systems. As a result, although the product works, I wouldnt really recommend it due to the time and costs involved.

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Buyer, Asia Pacific Mid Market Company

May 17, 2023

Review 2: Im an AVP of an enterprise and was tasked with finding a field service management offering that was both reliable and offered an effective USP. After lengthy research, I chose ServiceTitan and am pleased to report that I made the correct decision. From the off, ServiceTitans product was reliable. The system is fast and consistent without any false alarms, giving us more control and less downtime. Weve been able to take clean fingers to the other facets of our business knowing that ServiceTitan is baring the brunt of the load. Moreover, ServiceTitans full suite of service and scheduling is great. It connects our entire field operations in one place. We can log jobs, route them efficiently, generate quotes and send invoices – all from a single solution. Its easy to onboard teams and have been communicating more effectively ever since. I would highly recommend ServiceTitan. Its reliable and the USP is unparalleled. 9/10 for Product Reliability and Product USP.

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Buyer, UK Mid Market Company

May 17, 2023

Review 2 : ServiceTitan Field Service Management I recently switched to ServiceTitans Field Service Management system and my experience has been nothing short of delightful. Im the director of a multinational company and was looking for an affordable yet feature-rich solution to handle my international business requirements. ServiceTitans features, cost of ownership, and interoperability made it an ideal choice for our organization. Compared to other similar solutions in the market, the cost of ownership of ServiceTitan is quite low. Moreover, the solution offers us seamless integration of customer data and order management. Its application programming interface (API) allows us to quickly and easily integrate the system with third-party payment gateways, which makes payment processing faster and more convenient. Additionally, ServiceTitans field management system is highly interoperable, providing us with maximum flexibility when integrating with other applications. For example, weve been able to successfully integrate it with our customer relationship management system, making it easier for customer information to flow between the two systems. Im quite pleased with ServiceTitans Field Service Management system and Id highly recommend it to anyone looking for a cost-effective and powerful solution to manage their Field Service needs. I rate it 5/5 stars!

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Buyer, Asia Pacific Company

May 16, 2023

ServiceTitan Field Service Management Review 2 I recently used ServiceTitan for a large-scale field service management project, and I have mixed feelings about it. Generally speaking, I found the overall design of the software to be well-structured, and I was able to create a few custom profiles for our needs relatively quickly. However, I was quite taken aback by the cost of this software due to the subscription fees being quite high. Adding on to this, I found the customer support to be subpar, so I couldnt get the answer I needed when I needed them. Despite this, the software did provide users with an array of in-depth documents and resources, which was a nice bonus. Overall, I give ServiceTitan 3 stars because of the cost of ownership.

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Buyer, UK Company

May 15, 2023

Rating: 1/5 Given my experience with ServiceTitans Field Service Management offering, I cannot recommend it to other organizations. We encountered numerous issues, ranging from a lack of ease of use to long response times from support teams. The customization options were also severely limited, preventing us from truly leveraging the software to its fullest potential.

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Buyer, North America SME Company

May 15, 2023

Ive recently been relying on ServiceTitans Field Service Management offering, and its been a game changer in terms of efficiency. The dashboard is incredibly easy to use, and it allows me to manage all of my work quickly and accurately. From client information, to booking appointments, to job status, all of the data I need is conveniently stored in one place. Plus, I can use ServiceTitan to charge customers directly and get payments quickly, which has been a huge help. The system is really well-designed and intuitive. All of the features are simple and easy to understand, so I dont have to waste time trying to learn a new interface. Its so much easier for me to generate invoices and reports. I no longer have to keep entering data into other programs, as ServiceTitan automatically does that for me. The customer support team is also great. Whenever I had a question or any issue arose, they were always here to help. Theyve made this whole process much less stressful, and Im thankful for their support. Overall, ServiceTitan has made my job a whole lot simpler. I would highly recommend it - it gets a 5/5 from me! The features and quality are great and its increased our business efficiency significantly.

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Buyer, UK Company

May 14, 2023

ServiceTitans Field Service Management offerings | Review #3 Weve been using ServiceTitans Field Service Management offerings for a few weeks now and I am quite pleased with the overall experience. Their customer service is one of the best I have ever seen as all my queries are always answered in a timely manner. Also, the cost of ownership is quite low as we opted for the subscription model, which is much cheaper than what we had before. In terms of features, there is nothing I can really complain about. For example, their ticketing system is highly customizable and assigning workloads to our service techs has never been easier and more automated. Routing is accurate and invoicing has been smoother than ever. All in all, Im quite satisfied with ServiceTitans Field Service Management offerings. From cost of ownership to customer service, ServiceTitan definitely gets two thumbs up! Rating: 8.5/10

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Buyer, UK Mid Market Company

May 13, 2023

This review is for ServiceTitan, a Field Service Management. Im a procurement manager and have been using this software for a few months. Here are my honest opinions. Ease of Use: 4/5 I had no problems navigating the ServiceTitan interface. All of the tools and features were easy to find, however, I was still slightly overwhelmed due to the lack of tutorials and helpful documents available. Product Vision: 4/5 What I see in ServiceTitan is an effort to bring the service industry up to speed with modern technology and efficient operation. Theres potential for improvement, but it appears that the product vision is still intact to an extent. Product Features: 5/5 The features of this software are great. Reporting features are comprehensive and the scheduler is intuitive. Furthermore, theres a range of automation options that help streamline the field service process. I only wish that customization of features was a bit more accessible.

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Buyer, Asia Pacific Mid Market Company

May 13, 2023

Review 4: Weve been enjoying ServiceTitans services as our field management software for the past 2 years, and Im fairly confident that the product will carry us into the future. ServiceTitans product vision is centered around accelerating our field management workflow, and they back this up with a host of tools and features. From customer tracking to fleet management, ServiceTitan has it all. On top of that, ServiceTitan supports futuristic use cases. They allow us to use machine-learning algorithms to track customer sentiment, and combine this with predictive analytics to determine optimal customer service paths. This has been incredibly helpful when it comes to formulating new business strategies. In terms of customer service, theyve done a fantastic job. Live chat and telephonic queries have been responded to quickly and with care. Rating: 4.9/5

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Buyer, UK Mid Market Company

May 13, 2023

Review 5: Product Reliability I cannot express enough how reliable ServiceTitans Field Service Management offering is. We have experienced close to zero technical difficulties since launching, and the team has consistently provided the resources needed for our technicians to complete repairs and maintenance with ease. ServiceTitan also took precautions to make sure our infrastructure was able to handle the load. I am really happy that I chose ServiceTitan as our field service management provider, and would rate their product reliability 9.2/10.

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Buyer, Europe Company

May 12, 2023

4. For us, the decision to use ServiceTitans FSM product was a no-brainer. Their comprehensive suite of tools, from CRM to invoicing, has allowed us to manage our work orders more efficiently and improve customer satisfaction. Not to mention, the cost of ownership is reasonable and the ease of use is unparalleled. The customer service team is always eager to help, and theyve gone out of their way to ensure our success. We give them a 5/5 rating, and highly recommend them.

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Buyer, UK Mid Market Company

May 12, 2023

Product Quality: Our team has been quite pleased with the quality of ServiceTitans Field Service Management offering as well. We find the software to be quite intuitive and easy to use, even for newer team members with less experience. The level of detail available within the software also allows us to customize our engineering teams schedules to meet the exact needs of each project or task. Overall, we find this product to be of top-notch quality and must give it close to 5-star ratings.

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Buyer, North America SME Company

May 12, 2023

This review is for ServiceTitan, a Field Service Management. Im a procurement manager and thought Id share my experience with the software. Ease of Use: 3/5 Initially, it was not difficult for me to get my bearings within the ServiceTitan platform. However, as Ive used the software more frequently, Ive come across several features that Im having difficulty grasping. The user interface could be improved in terms of clarity. Product Vision: 4/5 ServiceTitans product vision appears quite well-defined and ambitious. Automation and innovation are key goals it aims to bring to the service industry. Though I cant say for certain, it appears that the software is continuously being developed and updated to help achieve this purpose. Product Features: 5/5 In my opinion, ServiceTitans feature set is thorough and well-thought-out. Reporting and analytics are available in great detail, making my job a lot easier. Scheduling is intuitive and there are a range of automation options available as well. The only downside is that customization of features is somewhat limited.

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Buyer, Europe Company

May 12, 2023

Review 5 - ServiceTitans Field Service Management I recently had the chance to check out ServiceTitans field service management solution and Im quite pleased with what I saw. ServiceTitans product vision is great and its intuitive user-friendly design gets you up-and-running quickly. It offers a comprehensive suite of features such as real-time job tracking, inventory management and customer communication apps, plus billing and accounting, and reporting tools that are tailored to the field services industry. One thing I really like is its ability to optimize labor costs and margins to maximize efficiency and minimize operational headaches. In terms of value for money, ServiceTitans offerings are quite competitive. Its integration capabilities, customization options and scalability make it a great solution for businesses of any size. Overall, Id rate ServiceTitans field service management offering a 7 out of 10 for its product vision and feature set, plus the value for money it provides. A great choice for anyone looking for a field service solution.

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Buyer, Europe Company

May 11, 2023

I recently had the chance to review ServiceTitans Field Service Management Platform and I am delighted to report that it is a great service designed with field service teams in mind. This platform is comprehensive and has many attractive features that have greatly helped our teams in managing day-to-day activities. The platform was created with user-friendliness in mind, which is why ServiceTitans scheduling, job tracking and invoice system works without a hitch. This streamlines the operations and greatly increases our effectiveness. Additionally, ServiceTitans usage of AI and ML is top-notch and helps us quickly access and analyze historical and real-time data related to our jobs, the performance of our teams, and the overall success of our organization. Moreover, the innovation and product vision of ServiceTitan is a sight to behold. I have seen firsthand how they are constantly bringing cutting-edge features that are tailored to the needs of the current market. This level of attention to detail and passion for excellence is not something to be taken lightly and puts ServiceTitan on top of the list when it comes to field service management platforms. Overall, my experience with ServiceTitans platform was very positive and I can confidently recommend them to any business looking for a reliable field service management system. Therefore I give ServiceTitan 4.5/5 stars for their overall excellence.

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Buyer, UK Company

May 11, 2023

ServiceTitans Field Service Management offerings | Review #4 I recently switched to ServiceTitan after trying out several other field service management platforms, and I could not be happier. Their service is reliable and their cost of ownership is more than reasonable. We opted for the subscription model instead of buying licenses and it has saved us a ton in the long run. In terms of features, their ticketing, routing, and invoicing capabilities are excellent and easy to use. We no longer have to worry about clunky software updates or customer service nightmares. All in all, ServiceTitans Field Service Management offerings are well worth the price of admission. I would definitely recommend this service to anyone looking for a cost-effective and reliable field service management platform. Rating: 8/10

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Buyer, North America Mid Market Company

May 11, 2023

Ever since I started using ServiceTitans field service management offering, I havent looked back. This is a top-notch piece of software that has really helped to streamline my workflow. All of the key features - from client information to job status - are conveniently stored in one place. Plus, its so easy for me to charge customers directly and get payments quickly. The software is really thoughtfully designed. Its incredibly user-friendly, and all of the features are simple to understand and use. I no longer have to waste time hopping between different programs and entering data. All I need to do is click a few buttons and I can quickly generate invoices and reports. The customer service team are also phenomenal. They were right there with me every step of the way, always ready to help. It was such a relief to not have to do this alone, and Im thankful for their support. In conclusion, ServiceTitans field service management offering is top-notch. Its been great for my business and I would highly recommend it to anyone. The features and quality are unbeatable, and Im giving it a 5/5!

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Buyer, UK Company

May 10, 2023

ServiceTitan Field Service Management Review 1 When it came to finding a project management system for my contracting company, I knew I needed something more powerful than the basic tools on the market. I chose ServiceTitan and have been incredibly impressed. ServiceTitan has really exceeded my expectations. The product is top notch with innovative features. It was easy to set up and integrate with other existing software platforms like Quickbooks and Xero, which was great since it saved us a lot of time. The mobile app also makes scheduling, invoicing and payments very convenient. It also allows us to see important job details with clear insights so we can manage our conversations better. In terms of customer service, ServiceTitan really shined. They were consistently responsive with prompt answers to my queries and concerns. I could even reach out over the weekend, which made my work much easier. Overall, I would highly recommend ServiceTitan for project management needs. Product quality: 5/5 Product Innovation: 5/5

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Buyer, North America SME Company

May 10, 2023

Ive recently started using ServiceTitan as a Field Service Management but I have to say that Im not too impressed with the cost of ownership and interoperability and integration of the system. The subscription fees are quite expensive, especially with the addition of extra features and add-ons, and the system is not compatible with many third-party applications making it difficult to integrate with my workflow. Rating: 2/10

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Buyer, UK Company

May 10, 2023

Review 3 Since the time I have introduced my business to ServiceTitans Field Service Management solutions, the levels of efficiency have reached an all-time high. Heres what makes it so awesome - • Its interface is extremely user-friendly, and its automated workflow system allows me to have a centralized view of all activities, allowing for quick and easy reaction to changes in the field. Management of resources is also made a piece of cake with this feature. • Customer service has also seen some serious improvement with ServiceTitans Mobile app. Technicians are connected to the office while they are away, and they stay informed of customer needs so they can complete their tasks quickly and efficiently. • Last but not the least, ServiceTitans pricing structure deserves special mention. Bearing commendable features in mind, it has proven to be very cost effective, offering excellent ROI for the price. Thus, Id like to give it a 5/5 for the immense value it offers.

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Buyer, SME Company

May 09, 2023

ServiceTitan Field Service Management Review 4 ServiceTitan has changed the way I work. With its top-notch account- and customer management system, I can do more in less time. I havent experienced many hiccups with the product, but if any issue ever pops up, I get it resolved with their customer service team. I can also see that ServiceTitan pays special attention to their innovation game. Its mobile app, which makes task and customer management super-convenient, is a great example. The team is also responsive to customer feedback and continuously improves their product. The only downside to ServiceTitan is the price. But, considering the quality of service and features, I believe that its worth it. Product Quality: 4.5/5 Product Innovation: 4.5/5

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Buyer, Asia Pacific Company

May 09, 2023

Review #5 I recently had the chance to evaluate ServiceTitans Field Service Management product, and I have to say I am very pleased with the features that it provides. As the VP of Operations, it is my responsibility to make sure that the job is done quickly and efficiently. This product allows technicians to quickly access job information, parts needed, and special requests by customers with a user-friendly interface. This also allows us to better manage routes and track estimated times of arrival and completion at each job site. It also comes with automated payment, ticketing, and invoicing options that help us save time and resources on administrative paperwork. Integrating with our existing systems and processes has proven to be quick and effortless. Overall, ServiceTitan is an excellent software to help manage field services. I am happy with what it has brought to the table and would rate it 8/10.

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Buyer, SME Company

May 09, 2023

Review 5: Having the chance to test ServiceTitans Field Service Management Offering, I am pleased to share my general review. The product is user-friendly, easy to set up and understand for new users. The dashboard is well designed and uncluttered, making it effortless to use. There is also a wealth of features such as automatic invoicing, powerful scheduling tool, real-time job statuses, and customer profiles. The Field Service Management Offering from ServiceTitan is a great product, providing a high level of value for money and ease of use. Rating: 5 stars.

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Buyer, UK Company

May 09, 2023

ServiceTitan Field Service Management Review 3 Overall, I was quite satisfied with my experience using ServiceTitan. I was able to set up a few custom profiles with relative ease, and the overall design of the software made navigation intuitive. And what I really liked was the abundance of in-depth documents and resources, which made it easy for me to research customer service and technical assistance issues quickly. That being said, I have a few gripes. Firstly, the subscription fees were quite expensive, and I found myself having to pay extra for some of the more advanced features. On top of this, I had trouble getting in touch with an actual person from customer service, and it felt like the customer service team wasnt giving us the attention we deserved. Nevertheless, I give this software 4 stars for the wealth of resources it provides.

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Buyer, UK Company

May 08, 2023

I have been using ServiceTitan Field Service Management solution for the past 4 months and have been very impressed. The customer service has been a standout experience. Whenever I have any questions or concerns, the ServiceTitan teams respond promptly, clearly, and professionally, regardless of the form of communication used. Any queries I have to do with functionality and system operations are handled with clarity and courteousness, and the team does all it can to kind help me find a solution. I also find the interoperability and integration of ServiceTitan Field Service Management to be easy and efficient. All of the platforms APIs work well to ensure a seamless transition between various services and applications. I need to be sure that all of my companys data is effectively and securely transmitted, and ServiceTitans Field Service Management solution always meets and exceeds my expectations. Overall, I highly recommend ServiceTitans Field Service Management solution. Its customer service is top-notch, and its interoperability and integration is seamless and secure. A rating of 9/10.

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Buyer, North America Mid Market Company

May 08, 2023

Review 1: I have had the pleasure of using ServiceTitans Field Service Management Offering for a few years now and can honestly state that the product has been a great value for money. Ease of use was a high priority for me when selecting the right supplier and ServiceTitan made the transition easy with its clear and well-documented instructions. I have found that it is much easier for our team to communicate with technicians and track job statuses in real time. The automated invoicing system has saved us a lot of time, plus having access to detailed customer information and job history has been invaluable in training our staff. Overall, I am very pleased with the product and my teams experience with it. Rating: 4 stars.

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Buyer, SME Company

May 07, 2023

ServiceTitan: Product Reliability The product reliability of ServiceTitan is also top-notch. Weve been using it for 6 months now, and it has been incredibly reliable. The system rarely experiences any glitches, and if there are any issue, they are quickly rectified. This reliability and stability is essential, and Im always confident that our operations will meet expectations. Rating: 5/5

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Buyer, UK Mid Market Company

May 07, 2023

Customer Service Review ServiceTitan is known for its customer service and I think that it has lived up to its reputation during my experience with them. The support team answered all my queries in a timely manner and was very helpful in walking me through any issues I faced. The service was efficient and proactive in offering solutions to most of my questions which was a plus point for the company. The only area where the customer service fell short was their inability to solve certain technical issues which is a strength of the product.Rating: 4/5

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Buyer, SME Company

May 06, 2023

I am the head of a major business conglomerate, and I understand the importance of staying up-to-date with the latest software. For this reason, two years ago I decided to give ServiceTitan a try as a field service management option. After using the software for two years, I can confidently say that I am very pleased with my experience. I am particularly satisfied with the customer service provided by ServiceTitan. Whenever I ran into a technical issue, the technicians were always prompt, professional, and highly-knowledgeable. In addition, the online tutorials are very intuitive and have enabled me to make the most out of the software. I give ServiceTitan five stars for their customer service. The cost of ownership of ServiceTitan is also fair. The cost of the software itself is reasonable, and I have noticed that when I purchase upgrades to newer versions the prices are very reasonable too. Overall, I am highly satisfied with ServiceTitan and would highly recommend it to any business conglomerate looking for a reliable Field Service Management. ServiceTitan really does prove itself to be worth the cost of ownership and the customer service is top-notch. Rating: 5/ 5 stars. Review 5: ServiceTitan

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Buyer, UK Company

May 06, 2023

Review 3: Im an AVP of an enterprise and was looking for a reliable field service management offering. So, armed with lengthy research, I chose ServiceTitan. At first, I was concerned that their product increased our risks in terms of technical errors but Ive nevertheless been surprised by its reliability. We have yet to experience any false alarms which is exactly what I wanted. Better still, their system has allowed our other processes to run freely and seamlessly. ServiceTitans full suite of service and scheduling tools is also great. It helps to log, route and generate quotes within a budget in a very limited time. Weve experienced much less drama and have improved communication with our individual field teams as a result of ServiceTitans success. Im satisfied with ServiceTitan. Their product is reliable and I would highly recommend their USP. 8/10 for Product Reliability and Product USP.

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Buyer, UK Company

May 05, 2023

Review on Cost of Ownership and Interoperability and Integration of ServiceTitan used as Field Service Management

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Buyer, Europe Company

May 04, 2023

Although ServiceTitan has been a reliable Field Service Management, I am quite unsatisfied with the cost of ownership and interoperability and integration of the system. The extra features and add-ons can considerably drive up the cost of using the software and the lack of compatibility with third-party applications can be an issue at times. Rating: 2/10

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Buyer, North America Mid Market Company

May 04, 2023

of the software Review 1: Rating: 4 out of 5 I am an Engineering Manager and have been using ServiceTitans Field Service Management solutions for 6 months. ServiceTitans strong presence in the market has been impressive and I can honestly say that overall I am satisfied with their products and services. The software is easy to use and their Customer Support team is always available and quick to respond. I especially like their innovative next-generation technology and their mobile-friendly solutions for service management. So far Im pleased with the outcomes that Im seeing from ServiceTitan in terms of being able to quickly view and access necessary data for making informed decisions. Where ServiceTitan could improve, however, is its integration capabilities with other software. It can be quite challenging to successfully integrate data from ServiceTitan into other platforms, delaying projects and costing time and resources.

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Buyer, Asia Pacific Company

May 03, 2023

I recently got to use ServiceTitans Field Service Management Services and, while it operates satisfactorily, there were some issues that I must mention. The cost of ownership is very high compared to other similar services and there is no discount for long-term use, making it even more expensive to use. This is a big issue for many potential customers and I rate ServiceTitan 3/10 for this. Value for money is also an issue. The features the software offers are quite alright, but not outstanding compared to what competitors offer. Furthermore, certain features considered to be standard in these kinds of services were missing in ServiceTitan. Support was helpful, but its lack of features proved to be quite underwhelming. As a result, I rate the value for money of ServiceTitan 4/10. Fortunately, the user interface was quite efficient. All tasks required of it were executed without any issues and having customization options was a bonus. Thus, I rate ServiceTitan 6/10 in terms of functionality. In conclusion, although ServiceTitan operates as expected, its extremely high cost of ownership and lack of features in comparison to its competitors means that I cannot recommend this service to customers. I would rate it 4/10 overall.

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Buyer, UK Mid Market Company

May 02, 2023

The Review #3 Im a Senior Manager of a field service team, and I have nothing but positive things to say about ServiceTitan. Its a great Field Service Management that helps me to manage our entire team more effectively. With its intuitive solution, our technicians are now able to complete more maintenance services with accuracy, and this has led to a greater sense of satisfaction among our customers. ServiceTitans product vision is clear and focused on improving the customer experience. The product features scale to the needs of our business and are very user-friendly. ServiceTitan also has automation tools and integrations that help to streamline our teams operations and provide better customer service. We are beyond pleased with ServiceTitan and the incredible support we have received from it. We highly recommend this software as a great option for any field service team looking to expand their operations. Rating: 9/10.

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Buyer, North America SME Company

May 02, 2023

I recently started using ServiceTitans Field Service Management offerings to manage my engineering team and it has definitely made our lives a lot easier. Their product vision is to provide an easy to use yet powerful product that helps teams become more productive and efficient. And they definitely live up to that, as their product features are excellent and are intuitive to use. The customer service provided by ServiceTitan is also amazing – they are always quick to reply and address any issues I have. On top of that, they walked me through the setup process and helped me understand the product better. Im also impressed by the product features provided by ServiceTitan such as the customizable workflow, the real-time filtering of tasks and the mobile and web apps. All of these features make it easier for me to manage my team and our tasks. I can confidently recommend ServiceTitans Field Service Management offerings. It is definitely up to par with industry standards, their customer service is superb and their product features make the management of tasks much easier. I give ServiceTitan a rating of 9/10.

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Buyer, Asia Pacific Company

May 02, 2023

My small business was in need of a good Field Service Management when I discovered ServiceTitan. And since I wanted something that was cost-effective and innovative, I decided to give it a try. I must admit, I am extremely satisfied with the features it has to offer. It is highly innovative and packed with next-generation features like AI and ML-based automation so that end users can be more efficient and productive. Plus, the cost is a huge selling point. In fact, I consider it to be one of the most affordable solutions out there. Moreover, the customer relation management (CRM) features are really useful too. Now I can take notes and keep track of customer histories, all in one centralised place. Plus, the user interface is streamlined and very user-friendly, allowing me to work quickly and accurately. All in all, I am truly impressed by ServiceTitan. Its a great and cost-effective solution for small business owners. 9.5/10

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Buyer, Asia Pacific Mid Market Company

May 02, 2023

Ive been using ServiceTitans Field Service Management offerings for the past few months and Ive been thoroughly impressed with their product, vision and customer service. Theyve made every step of the way so much easier for me and my engineering team. The user interface is very simple and intuitive, allowing for ease of use for everyone. The product vision of ServiceTitan is to provide a revolutionary product that helps teams become more productive, more transparent, and more efficient. And they have certainly achieved that – the product features are quite powerful and provide my team and I with a great deal of flexibility. The customer service provided by ServiceTitan is exceptional. They are always quick and responsive to any queries or feedback I have and they are always on top of their game. The setup process was also quite smooth and the technical team helped me go through the product and elaborate on every feature along the way. I particularly like their ability to customize the project workflow and the real-time filtering of tasks. This proved to be a huge time saver and has greatly improved the efficiency of my team. The mobile and web apps also greatly sped up the management of tasks across the organization. I highly recommend ServiceTitans Field Service Management offerings. They provide effective and powerful tools to manage a large engineering team and the customer service is superb. I give them a rating of 8/10 for their product and vision.

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Buyer, North America Mid Market Company

May 02, 2023

Review on Cost of Ownership of ServiceTitan used as Field Service Management

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Buyer, UK Mid Market Company

May 01, 2023

ServiceTitans field service management solutions provided us with in-depth localization capabilities. Their localization services helped us to tailor the product offering to suit our local language and cultural norms. In addition, they also provided user-friendly support in adapting their platform to the local end-users needs. The product localization capability provided by ServiceTitan certainly deserves to be given a 4.5/5. Marketing Team

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Buyer, SME Company

Apr 30, 2023

ServiceTitan Field Service Management - Review 4 As an enterprise Account Executive, I recently had the chance to use ServiceTitans Field Service Management product and overall, I wasnt overly impressed. I found the product to be relatively user-friendly and there are certainly some nice features in there that I liked. But I felt that there were still a few too many technical glitches and disruptions for my liking. Add to that, the customer service and support was slow and unhelpful. Id give ServiceTitan Field Service Management a 4 out of 10.

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Buyer, UK Mid Market Company

Apr 30, 2023

Review 1: Im an AVP of an enterprise and I recently hired ServiceTitan, a professional field service management offering, for our business. As with any system transition, we were apprehensive about making the switch, but are now reaping many benefits. First, I need to say that ServiceTitan delivers reliable products – I have yet to experience any technical violations or false alarms. The system is fast and reliable, granting us more freedom to focus on the other areas of our business. ServiceTitans USP lies in its full-suite of service and scheduling tools. We can track our workforce, plan and schedule routes, as well as send quotes and invoices all from one integrated system! When we first started with ServiceTitan, onboarding was a smooth and easy process. We experienced less drama and enjoyed improved communication with our individual field teams. Overall, I am very satisfied with ServiceTitan. The product is reliable and their USP is out of this world. 10/10 for Product Reliability and Product USP.

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Buyer, SME Company

Apr 29, 2023

ServiceTitan: Field Service Management Rating: 1/5 I had the unfortunate experience of trying to use ServiceTitans Field Service Management offering for one of our projects and must say it wasnt a pleasant one. Despite the software being marketed as an all-in-one field service management solution, I found the usability and ease of use to be lacking. The ticketing system was complex and slow, creating many painful hoops and roadblocks for our engineering team, which in turn robbed us of crucial time. There were no easy ways to manage multiple tasks, so it was impossible for us to prioritize which ones to focus on first. The reporting feature also found wanting, which gave us an incomplete view of our teams progress.

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Buyer, North America SME Company

Apr 28, 2023

ServiceTitan Field Service Management Review Rating: 5/5 As a Lead Software Engineer for an up-and-coming field service organization, my foremost concern was finding a system that would be as reliable and intuitive as possible. After looking at the competition, I chose ServiceTitans Field Service Management offering, and Ive been entirely satisfied with my decision. Product Quality: ServiceTitan delivers on everything it promises. Its cloud-based architecture allows for easy deployments and integrations across the board, to provide high levels of visibility into our operations. It also features an amazing reporting system, which provides us with on-demand customer satisfaction ratings, job operation trends, and more. Deployment Support: Not only has ServiceTitans feature set impressed me, but their customer service team has been a dream to work with. They guided us through each step of the deployment process, from helping us to set up our remote teams to identifying any areas of improvement in our back-office processes. Overall Rating: 5/5 Choosing ServiceTitan as our Field Service Management solution was one of the best decisions we have ever made. It has all of the features, scalability, and customer service we could have ever wanted - all in one package. I would definitely recommend ServiceTitan to anyone looking for a comprehensive, reliable field service management offering.

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Buyer, SME Company

Apr 28, 2023

ServiceTitan Field Service Management - Review 2 I worked with ServiceTitans Field Service Management product recently and it was a truly enjoyable experience. The product is incredibly feature-filled and advanced, which I often guarantee with enterprise-level products. From the fully integrated customer service portal that allowed customers to book appointments, to the scheduling and dispatching tools, I felt like I had complete visibility and control of my field service operations; something that Ive previously struggled with. I was pleasantly surprised by the array of online tools and resources too including live customer service and detailed videos. Id happily give ServiceTitan Field Service Management a 9 out of 10.

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Buyer, SME Company

Apr 27, 2023

2 We recently started using ServiceTitan as a Field Service Management and overall have been quite pleased with its performance. As a conglomerate that operates across many different areas, we needed something that could integrate easily with the other systems in our network. And ServiceTitan has delivered - with its quick integration, everything seems to be running much more smoothly. Having said that, I would have to rate the customer service at ServiceTitan as not so great. While the support staff is responsive, the wait times for a response can be quite long, and their advice is often not very helpful. I would give them a 4/10 for customer service.

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Buyer, UK Company

Apr 27, 2023

Review 5: Since our introduction to ServiceTitans field service management offering, we have seen tremendous improvements in our operations. This product has allowed us to better manage our resources, track and monitor our personnel, schedule tasks easily and optimize our processes. The product has a clear focus on innovation, continuously introducing new features that leverage the latest technologies and ensure that our employees have access to the best resources. This has allowed us to reduce costs and work more efficiently and effectively. I would rate ServiceTitans field service management offering 9/10 – an excellent product that has truly revolutionized the way we manage our operations.

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Buyer, Asia Pacific Company

Apr 26, 2023

Review 4 - ServiceTitan: Ive been using ServiceTitan as a Field Service Management for a few weeks now and Im thoroughly unimpressed. The customer service is abysmal - they rarely provide any meaningful answers and rate of responsiveness is agonizingly slow. Plus, their software is outdated and intrusive, failing to provide any futuristic use cases that could potentially help my business. I wouldnt even bother wasting your time with this service - my rating is 1 out of 5.

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Buyer, UK Mid Market Company

Apr 26, 2023

ServiceTitan: Interoperability and Integration The interoperability and integration services offered by ServiceTitan are also impressive. With ServiceTitan, I was able to seamlessly integrate our existing software and services and it was surprisingly intuitive. The team at ServiceTitan was also highly responsive when I had any questions or issues, and overall I found the process to be smooth and straightforward. Rating: 4/5

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Buyer, Asia Pacific Company

Apr 26, 2023

2. ServiceTitan has allowed us to streamline our operations and maximize our productivity. Their FSM toolset is feature-rich and intuitive, allowing us to customize job schedules, track progress, and generate meaningful insights. Weve found the system to be especially beneficial in terms of improved communication, work order management, and system integration. The cost of ownership is reasonable and allows us to keep our expenses at a minimum. On top of that, the dedicated customer service team is always available to assist us with questions or concerns. We give this tool a 5/5 rating and wholeheartedly recommend it.

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Buyer, Asia Pacific Mid Market Company

Apr 26, 2023

Review 3 on Customer Service: ServiceTitans Customer Service is a refreshingly positive experience. They are efficient, timely, and helpful, always striving to make sure that any issues are rectified as soon as possible. The support team was able to respond to any of my questions in a very prompt and professional manner, and they provided me with helpful information when it came to solving any technical problems. I must say I have been very impressed and grateful for their professionalism, expertise, and commitment to excellence and am giving them a rating of 9/10.

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Buyer, North America SME Company

Apr 25, 2023

Interoperability and Integration Rating: 4.5 stars We have been using ServiceTitans Field Service Management offering for almost a year now and the interoperability and integration have exceeded our expectations. Data from our existing systems was quickly integrated, with almost seamless transition. And as we continue to expand, we can easily add more features and apps to supplement our current setup, with no problems whatsoever. The layout and user interface has been straightforward to use and there are plenty of tutorials available. Were happy with how well the technology has fit into our current systems. Cost of Ownership Rating: 2.5 stars When we initially decided to go with ServiceTitan, we were attracted to their reasonable cost of ownership. However, as weve grown, these costs have gone up with added features and upgrades. We also have to renew our license every year, which adds to the unpredictable costs. We have also found the customer service to be a bit slow at times, not able to answer our queries in a timely manner.

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Buyer, SME Company

Apr 25, 2023

I recently had the chance to look into ServiceTitans Field Service Management Platform and I am delighted to report that it is a great service. This platform is comprehensive and well-designed with features especially beneficial to field service businesses. The platforms user-friendly interface helps field service teams to accurately schedule, track and invoice jobs without the hassle. Most importantly, it is equipped with the most advanced AI and Machine Learning capabilities, which enable the teams to have near instant access to historical and real-time data. This makes it much easier for our teams to track jobs accurately and may result in an increase in efficiency. I also love ServiceTitans focus on innovation and product vision. From the outside, it looks like the company is constantly coming up with new updates and enhancements to ensure that the platform is up-to-date with the most modern industry trends. This shows that they are in the game and puts them ahead of the competition. All in all, I am quite pleased with ServiceTitans Field Service Management Platform and I can confidently recommend it to anyone who is looking to make their field operations simpler and organized. I enjoy the modern features and the innovation this platform provides, and for this I would rate ServiceTitan with 9/10 stars.

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Buyer, SME Company

Apr 25, 2023

As a Director of a multinational company, I have had the opportunity to witness firsthand the immense benefit provided by ServiceTitans Field Service Management system. Our organization has benefitted exponentially from the cloud-based solution and our customer service satisfaction has improved significantly. The ServiceTitan Field Service Management system is an extraordinary combination of different services. We can efficiently manage tasks and schedules, monitor quality and manage inventory, and track fleet performance. Our organization has realized significant cost savings through intelligent automation and efficient inventory control. Moreover, the customer service support from ServiceTitan has been exemplary all throughout. The system itself is user-friendly and is offered in an efficient cloud environment. When it comes to the future, were all looking forward to utilizing the predictive analytics and machine learning technology to help us with forecasting and marketing. In all honesty, this system provides great value for the money invested. ServiceTitans Field Service Management is a complete solution and we have had no complaints with our usage. I am highly recommending ServiceTitans offering with a 5-star rating.

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Buyer, North America SME Company

Apr 25, 2023

ServiceTitan Field Service Management review 5 (5 stars): My team absolutely loves ServiceTitans field service management, and with good reason too! It has made our daily operations so much easier and efficient. The tools that ServiceTitan provides allow us to track, monitor, and manage our client data and job paperwork without any hassle. Their use of next-generation technologies, strong interoperability and mobile capabilities completely revolutionized the field service management industry. My team and I are totally satisfied with the quality of services Silicon provides and are happy to award them with five stars.

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Buyer, UK Company

Apr 24, 2023

Review 1 I have been in the industry for almost two decades now, and I have been utilizing ServiceTitans Field Service Management offerings for quite a while. What I like best about their offerings is that they have a great product vision and a futuristic outlook on their product. Their feature-rich service model makes it super easy to manage a multitude of tasks and processes related to field service operations, no matter how complex or intricate they are. It provides great insights on performance and efficiency, helps you to stay on top of customer satisfaction, and also enables flexible workflows with customized options for various service scenarios. And, if that werent enough, its user-focused approach and support for cost optimization enable you to take your field service business to the next level. What I truly love about ServiceTitan, however, is its ability to support futuristic use cases. This is such an integral component and asset for any enterprise that strives to stay ahead of the competition, and ServiceTitan definitely has all the features needed to achieve this goal. All in all, I think ServiceTitans Field Service Management offerings are a great and valuable asset to any business that is entering into or expanding their field service operations. I would rate them as 4.5 out of 5 stars.

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Buyer, Europe Company

Apr 23, 2023

ServiceTitan Review 5: Cost of Ownership and Interoperability and Integration Having used ServiceTitan for quite some time now, I have a few things to say. To start off, looking at the cost of ownership of the software, I must say it is more than just affordable. This is due to the features that are included and the cloud-based nature of it. Many users can access it without any extra charges. The great thing is, you dont have to pay a huge sum up front as there are multiple options available making it easier to scale up the features as needed. In addition to the cost of ownership, I have also experienced their interoperability and integration features. This allowed me to connect to multiple operations at the same time and automate many of my teams workflows. Now that I can also use popular frameworks like Salesforce, QuickBooks, and SAP, it makes for a comprehensive solution. I intuitively give ServiceTitan 4.5/5 stars overall for successful implementation of cost of ownership and interoperability and integration.

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Buyer, North America Mid Market Company

Apr 23, 2023

Product Vision Rating : 4/5 I recently discovered ServiceTitans Field Service Management offerings and the value they offer small businesses like mine. I am especially impressed by the holistic vision they have around streamlining the management of field service operations. With ServiceTitan, I have customer management and job scheduling integrated with payment processing and other supplier management, all in one centralized location. The ability to easily access and gather data from all aspects of my organization helps me make better decisions that result in customer satisfaction and higher revenues. Product Features Rating : 5/5 I find ServiceTitans field service management features user-friendly and comprehensive. Key features like job quoting and estimating make it easier for staffing decisions and billing accuracy, while GPS-enabled mobile apps allow me to track employees and monitor real-time job updates. I also appreciate the automation capabilities which give me the ability to send appointment notifications to my customers, manage contracts and track job history for each of my customers. The product features integrated into ServiceTitan give me unlimited potential to succeed. Value for Money Rating : 4.5/5 ServiceTitan provides incredible value for money given all the features and capabilities I am able to leverage in streamline my operations. Their flexible pricing structure enables me to scale their services as my business grows and their customer service is always available to address any of my needs. Im also very much satisfied with the amount of insights and data I glean from ServiceTitan to make decisions on pricing, staff my crew, improve customer satisfaction and ultimately, increase revenue.

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Buyer, Asia Pacific Company

Apr 22, 2023

Interoperability and Integration Rating: 4 stars We have been using ServiceTitans solution for a few months now and have been satisfied with the interoperability and integration. The service allowed us to easily connect to our existing systems and the data migration was completed without any complications. Plus, the customer service has been very helpful in answering any questions we had. Cost of Ownership Rating: 3 stars The cost of ownership of Service Titans solution was one of the reasons why we chose it. It offered a lower price point than similar competitors. However, as weve added features and upgrades our costs have gone up, and it requires us to renew our license every year. This makes budgeting a bit more difficult. All in all, its still a good value but could be improved.

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Buyer, UK Company

Apr 21, 2023

1)I had been a little apprehensive while migrating my companys Field Service Management to ServiceTitan, as its a fairly new platform. But, Im happy to report that the transition was smooth and the platform easily met our expectations. ServiceTitan has enabled us to track, organize and manage our field operations like never before. Automatic scheduling and routing of the technicians which was one of the major concerning points for us before implementation, is now a breeze with ServiceTitan. The software has been highly intuitive from day one. Onboarding our technicians and staff on the platform was extremely easy, as the help and support team was always available to resolve any query we had. We also like the feature that allows managing payments for multi-site operations, as that was one area where our previous system was struggling. The platform also enables easy timesheet management and accounting integration, which is a great plus. Overall, the ServiceTitan platform seems to be futuristic and Im confident that it is here to stay. The software is quite cost effective and the customer support is awesome. I would give the software a rating 9/10.

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Buyer, North America Mid Market Company

Apr 21, 2023

## Review 3 - Use of mobile technology to optimize service delivery ServiceTitan has enabled me to use mobile technology to optimize my field service efforts. The mobile solutions allow me to seamlessly and securely access customer data while on the field, allowing me to provide unparalleled customer experience. It also streamlines my workflows and helps me manage my device and technician inventory. I also like that I can quickly upload and resolve customer tickets on the go and use advanced geolocation features to navigate the most efficient route. The automation and personalized customer service allow me to provide the best customer service and increase efficiency. Rating: 5 stars out of 5.

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Buyer, UK Company

Apr 21, 2023

ServiceTitan Field Service Management Review Rating: 5/5 As a Lead Software Engineer, I had the challenge of deploying a field service management solution for our organization. After doing some research on the different systems out there, I easily decided that ServiceTitan was the best choice for us. Product Quality: ServiceTitan is cloud-based, making it both incredibly efficient and highly scalable. Its reporting capabilities let us get a quick overview of our operations, so that we can make proactive business decisions based on real-time customer satisfaction ratings and job trends. Additionally, customizing the system for our individual needs was fast and straightforward. Deployment Support: ServiceTitans customer service team was also an invaluable asset during the setup process. Regardless of the complexity of our issues, the team provided knowledgeable and proactive solutions, often guiding us through the process to get us up and running as quickly as possible. Overall Rating: 5/5 In short, ServiceTitan has proved to be an indispensable part of our field service operations. Its integrated features and top-notch support have made a huge difference in the way we manage our team and our customer relations. I would highly recommend ServiceTitan to any organization looking for a complete and reliable Field Service Management solution.

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Buyer, SME Company

Apr 20, 2023

Review 2: I recently had the opportunity to evaluate ServiceTitans Field Service Management Offering, and I fell in love with how modern and up to date their system is. The intuitive dashboard was very easy for our team to use, plus the fact that it can be accessed from any device is a great plus. With the Field Service Management Offering from ServiceTitan, our team has been able to streamline our daily operations. You can easily track job statuses and payments, generate real-time reports and utilize fixed quotations with ease. Moreover, technicians receive timely updates to their tasks and they can provide customer feedback on the spot. All in all, ServiceTitan has proven to be a great value for money. Rating: 5 stars.

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Buyer, Europe Company

Apr 20, 2023

ServiceTitan has revolutionized the way that I get my work done. Their field service management offering is the perfect solution for my business, as it allows me to manage everything easily and quickly. Everything is all in one place - from client information to bookings - so I dont have to waste time entering data into multiple programs. Plus, I can charge customers directly and get payments instantly. I also love the design of their software. The dashboard is incredibly user-friendly and the layout perfectly matches my needs. All of the features are straightforward and easy to use, so I dont have to spend extra time familiarizing myself with the software. Its so convenient to be able to generate invoices and reports at the click of a button. Im also very impressed by their customer service team. Whenever I had a question they were always ready to help. They made the transition to a new software that much smoother, and Im very grateful for the support Ive received. All in all, Im very pleased with ServiceTitans field service management offering. The product features and quality are second to none and its allowed my business to increase its efficiency significantly. I give it a 5/5!

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Buyer, Europe Company

Apr 19, 2023

Interoperability and Integration Rating: 4 stars Weve been using ServiceTitan for a few months now and the interoperability and integration has worked really well for us. Weve been able to seamlessly integrate the technology into our existing systems, and the user interface is intuitive and straightforward. Data migration from our old system was effortless and there are plenty of tutorials available for anyone whos having problems. Weve also received good customer service whenever we reach out. Cost of Ownership Rating: 3 stars Our team is mostly happy with the cost of ownership when it comes to ServiceTitans Field Service Management offering. When compared with competitors, they are on the lower end of the cost spectrum. However, weve noticed that the license costs can vary depending on the features we use, which makes budgeting a bit tricky. And renewing the license every year can get a bit expensive.

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Buyer, North America Mid Market Company

Apr 19, 2023

My team and I recently began using ServiceTitan as our field service management system and couldnt be happier. ServiceTitan has really helped us optimize our operational processes, thanks to its asset and service scheduling capabilities and its seamless integration with our existing systems. Furthermore, ServiceTitan offers several features that are designed to assist us in meeting our industry standards while improving the efficiency of our operations. We can now easily provide our customers with the ability to book service requests online without any difficulty, and we have more control and visibility than ever. Im really impressed with ServiceTitans modern platform incorporating next-generation technology, along with its ongoing innovation and support for advanced use cases. Im giving ServiceTitan a rating of 9.5/10 for its overall user experience and the optimism that comes with its use. Review 5

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Buyer, North America Mid Market Company

Apr 19, 2023

My team recently had the opportunity to evaluate ServiceTitans Field Service Management offerings. That being said, overall it has been a mixed experience. The main feature set is sufficient and covers most basic needs in managing our in-field personnel. However, as far as supporting futuristic use cases, this product falls quite short. In addition, its cost of ownership is considerably high which can be a difficult pill to swallow. Taking into consideration the deficiencies, I would rate it at a 6 on a scale of 1-10.

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Buyer, UK Mid Market Company

Apr 18, 2023

Review 3: Deployment Support (4/5 stars): ServiceTitans field service management offering provides great deployment support. Their team is very knowledgeable and can help troubleshoot any issue quickly and efficiently. The onboarding process was stress-free and quick, and I was able to get my team up and running in no time. The customer service reps were also very friendly and accommodating, and were able to answer all of my technical questions. Their support team is truly excellent and I was very pleased with their willingness and ability to help solve my issues.

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Buyer, Asia Pacific Company

Apr 18, 2023

Review # 2: ServiceTitan Field Service Management Rating: 2/5 I recently switched to ServiceTitans field service management to manage my businesss technicians and equipment. As a Procurement Manager, I was initially quite pleased with the product, but as time progressed, there were a few shortcomings I ran into. Firstly, the product is not particularly user-friendly and has a steep learning curve for new users. I found myself spending a lot more time than I should have troubleshooting various features of the software and correcting errors. Secondly, the cost of ownership is quite high and doesnt provide much in return. The pricing model contains a few hidden fees and the cost of maintenance is quite high compared to similar products on the market.

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Buyer, North America Mid Market Company

Apr 18, 2023

Ive been using ServiceTitans Field Service Management solution for a couple of months now, and Im really impressed with how quickly I have been able to ramp up and start using it effectively. Im particularly happy with the usability and user experience. With minimal onboarding, I was able to quickly learn the basic use cases and get up to speed on the platform. And once I needed to dig a little deeper, I found the search and filter interface quite intuitive, so troubleshooting any issues or learning more complex use cases has been a breeze. The customer service from the implementation and support teams has also been top notch. In particular, Ive been impressed with how willing they are to troubleshoot issues — the turnaround times from opening a ticket to getting a response and resolution is pretty impressive. Overall, ServiceTitans Field Service Management solution is a great option for streamlining your business operations and customer service. I give it 8/10 for ease of use and 10/10 for customer service.

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Buyer, UK Company

Apr 18, 2023

Review 5 I am writing this review in highly enthusiastic support for ServiceTitans Field Service Management offering. Our multinational company has been using the software for a while now, and it has been nothing short of transformative in how we manage our operations. The user-friendliness of the interface was the first attention-grabber, and how quickly that translated into productivity with such a diverse client base. The automated tasks allowed us to optimize and manage our work, and that has been a real gamechanger. The software has also allowed for real-time analysis and forecasts which, combined with the intuitive dashboard structure, means fewer risks taking and decisions being made quickly and accurately. Finally, the customer service team deserves a special mention. Their professionalism and commitment have been an invaluable asset. They are always willing to give advice to help us progress further and constantly validating our progress. In short, my experience with ServiceTitan has been hugely beneficial and I dont hesitate to recommend the product to other multi-national companies. The value provided is excellent and the feature set is rich and well-suited to a field service context. My only regret is that I didnt make this choice sooner! Rating: 5/5.

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Buyer, UK Company

Apr 13, 2023

Security Review The security features offered by ServiceTitan are truly impressive and it goes without saying that it has been designed with security as a top priority. During my use, I found features such as Multi-Factor Authentication, Access Tokens, and Encryption to be more than satisfactory. The security architecture displays a standardized approach to data storage and management and worked flawlessly in preventing unauthorized access. What I found rather enjoyable was that the security settings can be managed by individual user roles and the application platform could be secured to the highest level. Still, I experienced a few security issues during my use which I would have expected all potential issues to have been addressed, so that didnt make me too pleased.Rating: 3.5/5

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Buyer, UK Company

Apr 13, 2023

Review 1 – Product Vision Ive been an R&D Head for many years and I am always looking for the best field service management solutions out there. Its been a while since I was introduced to ServiceTitans offerings and I must say, their vision and execution of this technology are better than ever before. ServiceTitan has the right formula to help field service companies streamline their business operations and overcome the daily pain points. ServiceTitan provides users with the ability to manage field service work with great accuracy, both in terms of efficiency and productivity. They make sure that companies can manage everything – from scheduling, dispatching and invoicing, to tracking time, meeting customer service needs and more. ServiceTitan also ensures that all the data is secure and well managed. Overall, I can definitely say that ServiceTitan is one of the best field service management software solutions available. Their product vision, when it comes to managing day-to-day operations, is top notch. I would happily rate ServiceTitans product vision 9.5/10.

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Buyer, Asia Pacific Company

Apr 13, 2023

Review #5 Ive been using ServiceTitan for over 6 months now, and Im quite pleased with the product. As a Field Service Management it is easy to set up and use, and it also integrates well with different platforms. One of the features that I appreciate the most is ServiceTitans AI-driven automation. This has proved invaluable in helping me automate simple, mundane tasks. Im also impressed with the companys proactivity in offering customers access to futuristic use cases. They have a great vision for the product and are always working on introducing new features. However, there are a few aspects to ServiceTitan that leave me wanting more. For one, its customer service component needs some major improvements in terms of efficiency and handling of customer queries. All things considered, Id rate ServiceTitan as 8 out of 10. It has its flaws but its a great product with a lot of potential.

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Buyer, North America SME Company

Apr 13, 2023

As a manager of a business conglomerate, I understand the importance of staying up-to-date with the latest technology and software. To stay on top of our game, I decided to look into ServiceTitan as a field service management option two years ago. I am pleased to say that I was not disappointed with my decision, and I am very satisfied with my experience using ServiceTitan. I was very pleased with the customer service I received from ServiceTitan representatives. Whenever I have had a technical issue, the technicians have been prompt, professional and highly-knowledgeable. In addition, their online tutorials are very helpful and have enabled me to make the most out of the software. I give ServiceTitan five stars for their customer support. The cost of ownership for ServiceTitan is also very fair. Although the cost of the software itself is reasonable, I have also experienced very fair rates for upgrades to newer versions of the software. All-in-all, I can responsibly say that ServiceTitan is a worthwhile investment. I would highly recommend ServiceTitan to any business conglomerate looking for a reliable Field Service Management. ServiceTitan has enabled me to stay up-to-date with the newest technology while providing me with the customer service and cost of ownership that one could wish for. Rating: 5/ 5 stars. Review 3: ServiceTItan

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Buyer, Asia Pacific Mid Market Company

Apr 13, 2023

As the head of a major business conglomerate, I rely on certain pieces of software in order to keep our operations running smoothly. ServiceTitan is one such Field Service Management that I have had the pleasure of using for the past two years. Before I began using this software, I was a bit apprehensive about how it would perform. However, I am very pleased I decided to give it ago as it has more than proven itself to be worth the cost of ownership. I am particularly satisfied with the customer service that ServiceTitan provides. Anytime I have a technical issue, my concerns are promptly addressed by a professional and knowledgeable representative. In addition, ServiceTitans online tutorials make it easy for me to learn how to use the software and make the most out of it. I give ServiceTitan five stars for their customer service. In addition to the customer service, I can confirm that the cost of ownership of ServiceTitan is a worthwhile investment. The cost of the software itself is reasonable. Furthermore, I have regularly noticed that the cost of upgrading to newer versions of the software are also very fair. Overall, I am very pleased with my experience with ServiceTitan. The customer service has been superb and the cost of ownership has been well within the boundaries of reason. I would highly recommend ServiceTitan to any business conglomerate looking for a reliable Field Service Management. Rating: 5/ 5 stars. Review 2: ServiceTitan

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Buyer, North America Mid Market Company

Apr 12, 2023

Having used ServiceTitan for the past few months, I feel that its overall innovation and use of next generation technology is quite impressive. The software is able to provide several advanced features, such as job scheduling and inventory management, which is incredibly helpful in streamlining our field service operations. Additionally, ServiceTitans use of a secure cloud-based platform to store data is an invaluable feature that cannot be overlooked. As such, I would rate ServiceTitan overall 4/5 in terms of its innovation and use of next generation technology. Unfortunately, the softwares ease of use is far from that of its competitors. The user interface is incredibly laborious, with some features being overly complicated and difficult to fathom. Additionally, its steep learning curve is particularly daunting for users that lack technical prowess. I have observed this first-hand amongst some of my colleagues. Additionally, ServiceTitans help section provides only the most basic information on how to use certain features, and is not as comprehensive as I would hope. As such, ServiceTitan gets only 1/5 stars in terms of ease of use. Overall, ServiceTitan is definitely an innovative piece of software that does offer a lot of unique features and capabilities. However, its lack of ease of use and steep learning curve really holds it back from being an outstanding service management software. As such, I would rate it only 3/5 as an overall Field Service Management.

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Buyer, UK Company

Apr 12, 2023

Review #3 Im very impressed with ServiceTitans use of next generation technology and their product vision. The user interface is smooth, intuitive, and easy to use, and their team of developers has gone to considerable lengths to ensure that the software is tailored specifically to the field service industry. Within ServiceTitan, I can track data, assign tasks, approve quotes, and manage ticketing systems, all within the same user interface. They have also included an AI-powered routing system that uses data intelligence and local information in order to suggest the most optimal routes for my field technicians. This feature in particular has saved me lots of time and money, as it has enabled my technicians to operate more efficiently. Furthermore, their team of developers is regularly working on new features and improving existing ones, proving that ServiceTitan is constantly innovating. Overall, I rate ServiceTitan an 8.3 out of 10. In my opinion, it is a must-have for any field service company, as it is packed with features that simplify and optimize business operations.

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Buyer, Europe Company

Apr 12, 2023

Review #3: ServiceTitans Field Service Management offerings We recently tried out ServiceTitans Field Service Management offerings for our business. Thankfully, we were really pleased with the results. The cost of ownership was really low, much lower than similar offerings from our competitors. We were also able to make significant savings without sacrificing any efficiency. The customer service was quite attentive as well and the onboarding process was incredibly streamlined. We also enjoyed the extra edge that the features like electronic scheduling and automated invoicing provided us with. All in all, ServiceTitans Field Service Management solutions provided us with value for money and much more. We were able to save money and gain access to features that would have cost us substantially more if purchased individually. We highly recommend this to other businesses looking for similar solutions. Rating: 4.3/5

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Buyer, Asia Pacific Company

Apr 12, 2023

Review 2 This review is based on ServiceTitans Field Service Management offerings, and my experience with these offerings as the Director of a multinational company. From the outset, it is evident that ServiceTitan is designed to meet the needs of a weighted client-base, and facilitates a range of services that makes managing field operations a breeze. The intuitive layout of the software is easy to comprehend and master, and in no time whatsoever my staff were able to begin taking full advantage of the numerous functions and benefits that ServiceTitan has to offer. Perhaps the biggest plus point to ServiceTitan was its ability to generate automated tasks that didnt rely on manual input and wasted time. The support services provided by ServiceTitan were exemplary - their professional and experienced employees were a huge help, and with effective guidance and advice from the support team we were able to streamline our field operations even further. To conclude, I wholeheartedly recommend ServiceTitan to other field service companies. The pricing is competitive and in line with the wealth of features provided, and I have no doubt that their software and the software that the companys developing will continue to be at the forefront of providing reliable and efficient field services. Rating: 4.5/5.

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Buyer, North America Mid Market Company

Apr 12, 2023

Review 5: My team and I have been using ServiceTitan as our field management software for around 6 months. Weve mostly had a positive experience. ServiceTitan does a great job of streamlining our workflow and of providing us with a clear view of our field operations. With ServiceTitan, its easy to keep track of our customer base, their demands, and our fleet. The user interface has also proved to be user friendly and easy to navigate. The customer support weve received from ServiceTitan has also been great. Theyre very responsive and are always willing to go the extra mile when helping us with our queries. That said, theres room for improvement. The data analytics and automated scheduling tools could do with a few tweaks here and there. Additionally, ServiceTitans pricing model is fairly steep. Rating: 4.7/5

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Buyer, SME Company

Apr 11, 2023

Review 4 I have recently discovered ServiceTitans Field Service Management solutions, and I must say, it has made a world of a difference to my business. Heres what it offers - • Easy to use interface and automated workflow system ensures that managing and monitoring of resources is made simpler. Not to mention, its customizability is something I most appreciate. • Customer service is something that is taken very seriously, and ServiceTitans mobile app has further improved our performance on this front. Technicians are now connected to the office, ensuring that they are informed of customer needs, and customers are updated as soon as the task is completed. • Value for money is one aspect I have always kept an eye out for, and ServiceTitan offers excellent features at a budget-friendly price. The ROI it has brought is formidable. Therefore, Id like to give it an exceptional rating of 5/5 for its exceptional features!

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Buyer, Asia Pacific Mid Market Company

Apr 11, 2023

Review 5: Im an AVP of an enterprise and had the distinct pleasure of hiring ServiceTitan for our field service management. ServiceTitans product is reliable, efficient and fast. Weve been able to trim the fat on our processes because we know, without a shadow of a doubt, that ServiceTitan will take care of the rest. The USP offered by ServiceTitan is what makes them stand out. We can manage our entire field operations from one integrated system. From logging jobs to generating invoices, ServiceTitan makes sure that the entire process is efficient and drama-free. Weve experienced less downtime and improved communication ever since. In short, Im thrilled to recommend ServiceTitan. Their product is reliable and their USP is unrivalled. 9/10 for Product Reliability and Product USP.

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Buyer, UK Mid Market Company

Apr 11, 2023

Product Features Review Weve been a Supplier Partner with ServiceTitan for some time now and its product features have proven to be efficient and easy to use. The powerful mapping tab, for instance, lets technicians more easily view all the job sites in the area in order to quickly plan and optimize routes. On top of that, the ServiceTitan Field Service Management offers timesheet tracking, signature capture, and enterprise-specific rule processing. Its Field Service Management solutions are also highly customizable without compromising on performance, so it can easily fit into our existing services. Id give ServiceTitan 4.5 stars out of 5 in this area.

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Buyer, SME Company

Apr 10, 2023

Customer Support Review In our opinion, outstanding service doesnt just come from the product it comes from the customer service as well. Thats why were so impressed with ServiceTitans Field Service Management offerings its customer support team is top-notch. Whether its a simple question or a complicated issue, theyre always willing to help out. Whats more, theyre incredibly fast, so our employees never have to wait long for an issue to be resolved. For its customer service, wed give ServiceTitan 5 stars out of 5.

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Buyer, UK Mid Market Company

Apr 10, 2023

Review 3: Rating: 4 out of 5 I have been using ServiceTitans Field Service Management solutions for the past year and I can honestly say that I am satisfied with the products and services that they provide. The software is easy to use and their customer service team is always available to answer my questions quickly. I especially appreciate the next-generation innovations that ServiceTitan offers, such as their mobile-friendly options for service management. I am also pleased with the data collection capabilities of ServiceTitan, as it has been very helpful in making decisions quickly and accurately. Where ServiceTitan could improve, however, is its integration capabilities with other software. At times it can be very difficult to successfully export data from ServiceTitan into other platforms, delaying progress and costing time and resources.

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Buyer, North America Mid Market Company

Apr 09, 2023

2. ServiceTitan is one of the most comprehensive field service management solutions on the market today. Its integrated with the latest technologies that simplifies dispatching of jobs, supports remote services and provides powerful scheduling capabilities. One thing I love about ServiceTitan is its dashboard that gives me a birds eye view of all the tasks which allows me to manage jobs better. I can look up any job progress, assign tasks to techs, create and track jobs, manage call queues and much more. Plus, I dont need to spend much time searching for data as the tool provides real-time updates on all my team activities. ServiceTitan has also improved the way my team interacts with customers. It features an intelligent ticketing system that captures customer information and tracks the status of each ticket in a timeline-centric approach. Plus, its in-app video conferencing allows us to provide remote technical support as well. Overall, ServiceTitan has been a great addition to our operations. Its next-generation features and various integrations makes my job much easier. ServiceTitans innovative approach to field service management and its intuitive design has earned my appreciation. 10/10

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Buyer, Asia Pacific Company

Apr 09, 2023

ServiceTitan Field Service Management - Review 5 I recently had the honor of using ServiceTitans Field Service Management product. I found it to be relatively straightforward and user-friendly; a nice user interface definitely helps! I was able to generate detailed reports and analytics quickly, plus the range of services and features was really helpful. The only downside was that it didnt quite manage all of the features that I would have liked, but overall, its an excellent product for enterprise-level needs. I give ServiceTitan Field Service Management a 7.5 out of 10.

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Buyer, UK Company

Apr 09, 2023

Review#3 Rating- 3.5/5 My team recently shifted to ServiceTitan for Field Service Management, and so far it has been a mixed bag of experiences. On one hand, the software is fast and offers an array of features including drag-and-drop tools. On the other, I have found some difficulty in figuring out how the software works, and the customer service is often slow at responding to queries. They also need to improve their support system for futuristic use cases so that customers can take advantage of cutting edge technologies.

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Buyer, Asia Pacific Mid Market Company

Apr 07, 2023

I came across ServiceTitan recently, when I needed a Field Service Management for my small business. Initially I was a bit hesitant about trying out a new software. However, after using it for a few days I must say I am more than satisfied with its features. To begin with, the cost of ownership is great it is one of the most affordably priced solutions out there. What also appealed to me is the next-generation technology. The software is built based on the most recent technologies and programs, including AI and ML to help streamline processes. The user interface is very intuitive and user-friendly as well. Overall, ServiceTitan is also incredibly innovative. The automated processes allow my to work quickly and efficiently, and its ideal for larger and more complex tasks. I also really appreciate the built-in features for customer relationship management. I can easily manage my customer relationships, adding notes and tracking contact history in one centralised place. I am very happy with my experience so far. ServiceTitan is easy to use, and Ive got my work done with amazing speed and accuracy. I would definitely recommend it to other small business owners who are looking for a reliable field service management solution. 9/10

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Buyer, North America SME Company

Apr 07, 2023

Ive been using ServiceTitan as my field service management solutions for a few months now, and I can confidently say that its been a great experience. ServiceTitan has continuously been able to provide support for our organizations advanced and futuristic use cases while serving as a modern platform incorporating next-generation technology. ServiceTitan offers us a ton of asset management and service scheduling capabilities, and it integrates with our existing systems seamlessly, making it easy to use. And Ive largely been pleased with the results. It helps to automate our processes, so that we can spend more time envisioning new strategies and providing our technicians with the best customer service possible. ServiceTitan offers several different features meant to streamline and digitally transform the way we manage our day-to-day operations. We have more control and visibility than ever, and our customers love the ability to book service requests online through their customer portal. All in all, ServiceTitan has played an invaluable role in our efforts to take our business to the next level. I give it a rating of 8.5/10 for its innovation, integration capabilities and overall user experience. Review 2

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Buyer, Europe Company

Apr 07, 2023

Review 4 - ServiceTitans Field Service Management I recently had a chance to check out ServiceTitans field service management solution and I have to say I was impressed with what I saw. Its product vision is well thought out and the user-friendly design makes it easy to learn and understand quickly. As far as features go, ServiceTitan really has it all. From real-time job tracking and inventory management to customer communication apps, billing and accounting, and reporting tools - it has it all. Its ability to capture more revenue, optimize labor costs and margins, and get the job done quickly and easily makes it one of the best in the business. In terms of value for money, ServiceTitans offerings are quite competitive. Its ability to integrate with existing software, customization options and scalability make it a great option for businesses of any size. Id rate ServiceTitans field service management solution an 8 out of 10 for its product vision, comprehensive features and great value for money. Highly recommended for anyone looking for a comprehensive field service provider.

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Buyer, UK Mid Market Company

Apr 07, 2023

I recently tried out ServiceTitan as my field service management solution, and I must say it has proven to be a great choice. The cost of ownership is far lower than other solutions on the market, yet it offers plenty of innovative features. What stands out the most is the technology used. It is built with the latest programs such as AI and ML-based automation to help me work quickly and accurately. Plus, the user interface is very user friendly as well. Moreover, the built-in CRM features are really useful too. Now I can keep all my customer data in one place so I can manage customer relationships more effectively. All in all, ServiceTitan is an impressive Field Service Management. It has enabled me to streamline my processes I can get work done faster and with enhanced accuracy. I would definitely recommend it to anyone. 9/10

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Buyer, North America Mid Market Company

Apr 07, 2023

Having used ServiceTitans Field Service Management offerings for quite some time, I must say that their product and customer service is outstanding. The product vision of ServiceTitan is to provide great value to their customers through intuitive and user friendly data analysis and management tools. And they certainly live up to that. The product is modern, easy to use and comes with powerful features that help me manage my engineering team more efficiently. The customer service provided by ServiceTitan is also top notch – they are always quick to respond to any requests or queries I have and they are always available to answer any questions I may have. The technical team was also very helpful in walking me through the product and explaining how to use the different features. Im very pleased with the features offered by ServiceTitan such as the customizable project workflow and the real-time team status view. These have made managing my team much easier and have helped to speed up the process. The mobile and web apps are also quite useful for managing tasks and providing visibility to the whole team. I highly recommend ServiceTitans Field Service Management offerings. They have built a product that meets all the industry standards, their customer service is great and the product features are quite useful. I give them a rating of 10/10 for their vision and product!

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Buyer, UK Mid Market Company

Apr 07, 2023

Review 2: Rating: 3 out of 5 I recently started using ServiceTitans Field Service Management software and have been pleased with many aspects of their offering. Their user interface is easy to navigate and their customer service team is always helpful and available to answer my questions. I also like the way they collect and present data to allow informed decisions to be made more quickly and accurately. What I dont like as much is their lack of integration capabilities with other software. For example, I have found it difficult to successfully export data from ServiceTitan into other platforms, which can be very time consuming and inefficient.

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Buyer, UK Mid Market Company

Apr 06, 2023

5 At the start of this project, I was somewhat skeptical about ServiceTitans Field Service Management offerings. After putting it to the test, however, I have been incredibly impressed with the results. Every feature offered has been on par with even the most advanced solutions in the market. In particular, I have been thoroughly pleased with the interoperability and integration technologies. This capability has allowed us to move away from the traditional multiple system approach and instead unify our operations into a single platform. This has enabled us to reduce costs, increase accuracy, and streamline workflow. All-in-all, ServiceTitan deserves a solid 10/10 for its innovation and use of next-generation technologies.

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Buyer, UK Company

Apr 06, 2023

I had the privilege of testing ServiceTitans Field Service Management system in the past few weeks and I must say the platform is quite impressive. It has a great UI design, with simple and easy-to-use features, helping us manage even the most complex field operations with ease. The software has been particularly useful in automatically dispatching field staff and tracking their progress. Our staff also find the mobile app easy to use and appreciate the real-time performance updates it provides. ServiceTitans use of cutting-edge technologies has been hugely beneficial in terms of running large-scale projects. Their artificial intelligence & machine learning capabilities have enabled us to gain real-time insights into operations and run predictive analysis. Moreover, its capability to integrate with IOT devices to track equipment and asset maintenance have been very useful. Id rate ServiceTitians Field Service Management system 8.5/10. Its intuitive design and advanced features such as AI & ML, combined with an automated workflow process and real-time performance updates, makes it the perfect platform for large-scale field operations. All in all, ServiceTitian is a great choice for anyone looking to automate service management tasks.

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Buyer, North America Mid Market Company

Apr 05, 2023

Review 5 (Product Reliability): Ive worked with ServiceTitans field service management offering for a while now and Im very satisfied with its product reliability. Its fast, reliable and free of any errors. Plus, I havent experienced any downtime, which is a huge plus. They also offer a backup AC power feature in case of any power cuts and their customer service teams are always available to help. Overall, their product reliability is top-notch and Id rate it 5/5 stars without hesitation.

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Buyer, North America SME Company

Apr 05, 2023

Review 1: Having used ServiceTitans field service management offering for the past 8 months, I can confidently say that this product has allowed us to streamline our operations and achieve the highest levels of efficiency. With the products range of features – from seamless scheduling to employee tracking – we have experienced an increase in productivity and efficiency in our field teams. The tangible benefits of providing a comprehensive overview of all ongoing service jobs has saved our company time, money and resources. The product also has a highly intuitive design that was simple to learn and use. Our employees adopted it almost immediately. Additionally, leveraging agile technology has helped us leverage the latest resources and deploy them in a low-cost, low-risk fashion. Overall, ServiceTitans field service management offering has allowed us to realize the full potential of our business. I give this product a solid 8/10.

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Buyer, UK Company

Apr 04, 2023

ServiceTitan Field Service Management Offerings: Review 1: I recently tried out ServiceTitans Field Service Management offering and I must say Im impressed. This offering makes it easy to manage any on-site job with their fully integrated system. Its very easy to use and customizable so you can monitor every step of the job. Additionally, their mobile app lets me stay in touch with my workers anytime, anywhere. The multipurpose functions which include managing orders, scheduling and invoicing are also a real bonus. When it comes to innovation, ServiceTitan has it all. They have adopted the latest generation of technology to make the most of their services. Its time-saving, effective and at the same time cost-effective. In addition, I can rely on their interoperability and integration to easily connect with other systems in my workflow. Overall, I highly recommend this product with a rating of 4.5/5. Its definitely a great way to manage field services.

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Buyer, Asia Pacific Company

Apr 04, 2023

The Review #2 ServiceTitan is a modern Field Service Management with integrated and cloud-based tools to help manage our team of field service technicians. With its intuitive solution, our customers can now track their service information more efficiently and this increases their trust in our services. The product vision provides fantastic guidance from experienced professionals who understand our business and its key markets. The product features allow us to stay ahead of the curve, improve our invoicing processes, and ensure that our customers are happy with our services. ServiceTitan also let us operate differently with automation tools and integrations that enable us to track customer satisfaction and team performance. Overall, ServiceTitan is an amazing Field Service Management that saves us time and helps our field service technicians to be more productive. We highly recommend this product to any team looking to scale its operations or improve customer satisfaction. Rating: 8/10.

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Buyer, North America SME Company

Apr 03, 2023

## Vendor management has always been an intimidating process for me, but ServiceTitan has made it much more manageable. Its easy to navigate, and the features and capabilities provided for vendor management simplify the process and allow me to manage multiple vendors at once. It also gives me better insights into which vendors are performing well and which ones are not so I can take corrective actions. Rating: 8/10

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Buyer, SME Company

Apr 03, 2023

Review 4: We have been working with ServiceTitans field service management offering for some time now and can safely say that it has allowed us to overcome many of the challenges with managing our operations. From tracking our personnel to providing us accurate scheduling information and estimates, ServiceTitan has allowed us to better manage our resources, reduce overhead costs and increase customer satisfaction. The product also has an very intuitive design, making it easy to learn and use. The product team has also been highly responsive to our comments and requests, making sure that all new features are implemented in a timely manner. Additionally, the use of next generation technology ensures that we are able to remain ahead of the curve and have access to the latest resources in a low-cost, low-risk fashion. We are very pleased with the product and would rate it a 8.5/10.

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Buyer, Europe Company

Apr 02, 2023

Review 4: I had the chance to try out ServiceTitans Field Service Management Offering and wanted to share some of my experiences. To start, the program is pretty straightforward and easy to set up. The interface is user-friendly and allows you to quickly manage services and generate reports. The automated invoicing system is definitely a plus as it eliminates the need for manual invoicing. Additionally, ServiceTitans Field Service Management Offering includes a powerful scheduling tool with which it is easy to track job statuses and payments. Overall, ServiceTitans offering is a great solution at a competitive price. Rating: 4 stars.

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Buyer, North America Mid Market Company

Apr 01, 2023

Review 4 – UX/UI Another thing I love about ServiceTitan is that their UX/UI design is outstanding. They make sure that the user experience is intuitive, making it easier for users to maximize their use of the software. ServiceTitan has done a great job of designing a user-friendly interface. Their design is sleek and modern, and it makes it easy to access the features and manage field service operations. Their mobile app is great, too. The mobile app is feature-rich, allowing users to access the features they need on the go. Overall, ServiceTitans UX/UI design is top-notch. I would rate ServiceTitans UX/UI design 9.7/10.

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Buyer, North America Mid Market Company

Apr 01, 2023

2)ServiceTitan has been an integral part of helping us run our field operations smoothly. We were skeptical about adopting any new software after having had a bad experience with our previous software. But, ServiceTitan managed to surprise us in positive ways. There were a lot of positives attributes to the software from the beginning. We observed that the software helped with the scheduling and routing of technicians quite effortlessly. The softwares automated scheduling feature is especially useful for assignments for our multi-site operations. It also has great reporting and analytics capabilities. The user experience has been top notch and the software has also managed to future proof our operations to some degree. Its integrations with accounting and payment software are incredibly useful and much appreciated. I would personally rate ServiceTitan 8/10 because of its affordability to small and medium business owners and the amazing customer support.

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Buyer, North America Mid Market Company

Apr 01, 2023

As the head of a business conglomerate, I am always looking for new pieces of software that can help to keep operations running smoothly. For this reason, two years ago I decided to give ServiceTitan a try for field service management. After two years of using the software, I am happy to report that I have been very satisfied with my experience. I am particularly pleased with the customer service provided by ServiceTItan. Anytime I have run into a technical issue, the representatives have been nothing less than professional and incredibly helpful. In addition, I have found their online tutorials to be very useful and have enabled me to utilize the software even better to its fullest potential. Really, I cant give ServiceTitan enough praise for their customer service. In addition to their customer service, I can report that the cost of ownership of ServiceTitan is very reasonable. The cost of the software itself is within reason and so too are the costs associated with any upgrades necessary. Overall, I am highly impressed with ServiceTitan and would recommend it to any business conglomerate looking for a Field Service Management. ServiceTitan has proven itself to be worth the cost of ownership and the customer service is unsurpassed. Rating: 5/ 5 stars. Review 4: ServiceTItan

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Buyer, SME Company

Apr 01, 2023

## Review 1 - Overall Innovation and use of next generation technology I am a Customer Success Woman Leader and I have been using ServiceTitans Field Service Management solutions for many years now. I must say, I am thoroughly impressed by the overall innovation that it has brought to the field service industry. Not only does it make it possible for me to deliver optimal customer service, it provides a platform for true innovation. One of the solutions that I find the most impressive is their intelligent decision support system, which allows me to automate many steps in the field service process. The system also uses advanced predictive analytics to help me respond as quickly as possible to any unforeseen issues that may arise. Furthermore, the technology is easy to use and efficient, making it easy to incorporate into my existing workflows. I would highly recommend ServiceTitan to anyone looking to leverage the latest technology to increase their efficiency and effectiveness. Rating: 5 stars out of 5.

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Buyer, Europe Company

Apr 01, 2023

Review #4: ServiceTitans Field Service Management offerings ServiceTitans Field Service Management solutions have provided us with tremendous value for money. My multinational company was able to make use of these solutions without spending a fortune, even compared to what our competitors were spending on similar offerings. The cost of ownership was surprisingly low, which allowed us to make significant reductions in unnecessary costs. The customer service was quite attentive and the onboarding process was incredibly straightforward. The features such as electronic scheduling and automated invoicing have been beneficial in helping us make progress more easily. Overall, ServiceTitans Field Service Management offerings have offered us great value for money. We certainly recommend this to other organizations looking for similar solutions. Rating: 4.2/5

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Buyer, North America Mid Market Company

Apr 01, 2023

Review#4 Rating- 4/5 ServiceTitan has been an incredible asset to our team, as it offers a host of user-friendly features that allow us to work more efficiently and effectively. From tracking customer requests to scheduling appointments and follow-ups, ServiceTitan is a comprehensive solution for field service management. That said, I dont think the software offers enough futuristic use cases. It would be great if it were possible to integrate voice-controlled AI assistance for customer support.

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Buyer, SME Company

Apr 01, 2023

ServiceTitan is a great field service management platform with a lot of useful features for our business. However, I find the user interface to be quite confusing and unintuitive; some of the options and tools feel cluttered and not particularly well organized. On top of that, navigating from one page to another can be really time consuming, which can lead to delays in our projects. It also takes quite a bit of time training our staff to use the platform as the instruction manual is not very clear. Overall Innovation and use of next generation technology -4/5:

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Buyer, UK Company

Mar 30, 2023

Product USP Review Having used ServiceTitans Field Service Management offering, I can safely say that it is a pretty decent product. The USP of ServiceTitan lies in its scalability. Being able to add new technicians and teams with relative ease and its support for multiple languages makes this offering an ideal choice for large corporations with multiple locations. Additionally, the automated business processes enabled by ServiceTitan makes it ideal for budget conscious organizations. The ability to manage field service operations cost-effectively is a feature that no other product on the market has. Despite all the advantages, I still had a few performance issues while using ServiceTitan. The difficulty in setting up custom reports and lack of data export options was at times really irritating.Rating: 4/5

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Buyer, North America Mid Market Company

Mar 30, 2023

The customizability and integrated scalability of ServiceTitans field service offering is perhaps its most attractive USP. It was easy for us to integrate the platform into our existing IT infrastructure. Furthermore, the dashboard provides us with detailed analytics for us to monitor end-user performance. All of this provides us with a comprehensive and well-rounded solution to our field service management needs. Id give the product 4.5/5. Deployment Guide

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Buyer, Europe Company

Mar 30, 2023

4 In the past few months, we have been using ServiceTitans Field Service Management product to handle our operations and have been quite pleased with the results. With features ranging from data insights and reporting, to scheduling, communications and integration, ServiceTitan certainly takes lead when compared to competitor offerings. The interoperability and integration capabilities, in particular, are quite cutting-edge. By using a single, unified platform, we have been able to access and relay real-time information across all departments and save time and costs associated with having multiple systems. In terms of innovation, ServiceTitan get a 9/10 from me, making it a great choice for our organization.

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Buyer, Asia Pacific Mid Market Company

Mar 30, 2023

Review on ServiceTitan Field Service Management offering #4 Being a customer for over 2 years now I have found ServiceTitans field service management solutions to be extremely helpful in enabling me to manage and understand my field operations. The technology they incorporate is top-notch and the integration of analytics and reporting capabilities have allowed us to make more informed decisions. The automated scheduling capabilities have been invaluable in terms of streamlining our operations and making them more efficient. The only issue here is not with the solutions, but with their customer support staff. They need to refine their support staff to more effectively answer customer queries and also provide more timely and accurate response times. Rating: 3.5/5

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Buyer, UK Company

Mar 28, 2023

We recently decided to trial ServiceTitans Field Service Management offerings for our business. The primary feature set effectively allows for easy management of our in-field personnel. Yet, this product lacks support for use cases that are required in the future, making it an unattractive choice for any business looking to use cutting edge technology. The cost of this product is a large barrier that can be difficult to justify. Our overall experience has been so-so, and I would have to rate the software a 5 on a scale of 1-10.

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Buyer, UK Mid Market Company

Mar 28, 2023

ServiceTitan Field Service Management Review Rating: 5/5 As a Lead Software Engineer, I am always searching for the perfect balance between achieving our own organizational goals and meeting the needs of our customer base. That led me to find ServiceTitan Field Service Management - and Im glad I did. Product Quality: ServiceTitan is incredibly sophisticated yet so incredibly easy to use. It is cloud-based and managed with a few clicks of the mouse. Its reporting capabilities are also a plus, providing us with a 360-degree view of our operations, including customer satisfaction ratings and job trends. This has allowed us to stay ahead of the curve, making decisions that will ultimately benefit us in a big way. Deployment Support: ServiceTitans customer support is the best Ive ever dealt with. Every single member of the support staff I have had the opportunity to work with was extremely knowledgeable, courteous, and helpful. From assisting us with the implementation of our remote teams to steering our back-office processes, ServiceTitans support team went above and beyond to ensure a successful launch. Overall Rating: 5/5 I cant say enough good things about ServiceTitan Field Service Management. From its cutting-edge features to its exceptional deployment support, I would highly recommend this product to anyone looking to move their organization forward.

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Buyer, UK Company

Mar 27, 2023

ServiceTitan Field Service Management Review 5 As a project manager in the construction industry, Im always on the lookout for effective project management platforms. After trying many other systems, I settled on ServiceTitan. So far, I havent been disappointed. ServiceTitan is great in terms of both quality and innovation. It was easy to set up and integrate with our existing systems. The mobile app it also makes scheduling, invoicing and payments much easier. The customer service team is also awesome. They are always around to answer questions and resolve any issue quickly. I think ServiceTitan is perfect for project managers in the construction industry. Its cost-effective, and you can count on it to get the job done right. Product Quality: 5/5 Product Innovation: 5/5

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Buyer, UK Mid Market Company

Mar 27, 2023

4) ServiceTitan is an enterprise grade Field Service Management that is ideal for small businesses and medium enterprises. After having been on the platform for quite some time, I can honestly say that the experience has been quite satisfactory. The software has some great features such as automated scheduling and routing of technicians, easy payment management and accounting integration capabilities. It has also enabled us to future proof our operations to some extent. We have received great user experience from the system and customer support from ServiceTitan team has been extremely helpful. Overall, ServiceTitan is a great platform for managing field operations in a cost effective way. I would rate the software 8.5/10 because of its affordability and useful features.

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Buyer, North America SME Company

Mar 27, 2023

ServiceTitan Field Service Management Review #4 After some testing of ServiceTitans Field Service Management product, I have to say that Im quite pleased with what this offering has to provide. Ive worked in the industry for over a decade, so Im no stranger to the tried-and-true methods used to manage service orders, schedule workers and monitor invoices, but ServiceTitans product has modernized the process. The customer service team has been quite accommodating during our experience. Whenever I sent them an email with a query, they were prompt in their response, understanding and patient while they worked with me to find a solution. Judging from my experience, I would highly recommend ServiceTitans customer service. The Service Order Management tool was straightforward and user friendly. Operating from both a desktop and a mobile device, it was easy for me to assign tasks to the right people and keep an eye on the production process. This was a big timesaver for me and has improved my efficiency. I found the invoicing process to be a pleasant experience as well. The single-click approach to generating quotes, marking up prices and sending invoices to customers makes this process quick and simple. And with the ability to see where my money is coming from and how customers rate me, my daily workflow is simpler than ever. Based on my personal experience with ServiceTitans Field Service Management offering, Im more than happy to give it 4.9 out of 5 stars. It has eased my operations and allowed me to focus more on what I do best - growing my business.

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Buyer, North America SME Company

Mar 27, 2023

Recently, our organization migrated to ServiceTitan as its Field Service Management and the experience has been quite pleasant so far. The customer service provided by ServiceTitan is one of its strong points. I have been quite impressed with their dedicated team of experts who are always ready to help. In addition, all the queries from our team have been addressed timely and the customer service team provided us with the best solutions. The cost of ownership of the software is also quite reasonable. ServiceTitan provides different packages and depending on your requirements, you can choose one of these packages without paying a hefty amount. In addition, their estimated ROI was quite in line with our expectations. Overall, our organization is thoroughly satisfied with ServiceTitan and its features. We are now able to offer better services to our customers through this software. Rating: 5/5

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Buyer, North America Mid Market Company

Mar 26, 2023

Having recently implemented ServiceTitans Field Service Management offering to our midmarket company, I am incredibly impressed by the results it has delivered. From customer service, technician scheduling, and tracking, ServiceTitans integrated system provides real time visibility across all aspects of our business. This visibility gives us the information we need to quickly respond to customer requests and minimise communication delays. On the customer service side, ServiceTitans portal enables us to quickly view customers current and past jobs, service history and assign a technician based on customer requests or preferences. The customer portal also allows customers to view their tickets and contact customer service quickly and easily. The automated system has significantly streamlined our customer service process. The technician portal also makes it easy for our technicians to view their assigned jobs and receive notifications when they are assigned a job. It also allows them to easily update job status and customer notes from the mobile app. This helps us ensure that our customers know that their job is actively being worked on and keeps them updated. All-in-all, ServiceTitans Field Service Management offering has been a momentous asset for our midmarket business. It provides real-time transparency and insights to help reduce inefficiencies and improve customer service. I would highly recommend ServiceTitan with 5 stars.

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Buyer, Europe Company

Mar 26, 2023

ServiceTitan Field Service Management - Review 1 I recently had the pleasure of using ServiceTitans Field Service Management offering. I was looking for a tool to help me with my job role as an enterprise Account Executive and I am so pleased I found it. I found the product to be incredibly reliable; it was up and running as soon as I installed it, and I never experienced any major technical glitches or disruptions. The real-time analytics and insights that I can access via the dashboard are incredibly helpful for quickly assessing customer issues and being able to provide better customer service. As a bonus, I love being able to create custom reports to really dive into the data and provide my team with more detailed information. All in all, I give ServiceTitan Field Service Management an 8 out of 10.

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Buyer, Asia Pacific Mid Market Company

Mar 24, 2023

Review on ServiceTitan Field Service Management offering #5 The use of ServiceTitans field service management solutions has revolutionised our operations. Their use of next-generation technology, integrated analytics and reporting capabilities, and automated field worker scheduling capabilities, have all been incredibly useful in the way we manage and understand our field service operations. The only downside I see is that the cost predictions are not always accurate, so these need to be refined. In addition, the mobile capabilities need to improve as well in order to make life easier for our field workers. Rating: 4/5

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Buyer, UK Company

Mar 23, 2023

Review #3 I had the pleasure of using ServiceTitan for a few months recently and Im impressed with the product. As a Field Service Management, it does an impressive job of helping clients manage data and scheduling. I especially appreciate the sophisticated AI integration that helps automate a few mundane tasks. It was also great to see that ServiceTitan are taking steps to provide customers access to futuristic use cases. They are also making amazing progress in terms of product vision and product features. The only issue I have with ServiceTitan is in relation to usability and scalability. ServiceTitan could do with better user experience and scalability to cater to large companies with multiple sites and technicians. It would be great if the developers worked on updated versions with more advanced features and customizations. Overall, ServiceTitan is a great FMS. Id rate it 7.5 out of 10.

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Buyer, North America SME Company

Mar 23, 2023

Review 3 : ServiceTitan Field Service Management I have worked with ServiceTitans field service management system for about 5 years now and I must say I am quite impressed. As a director of a multinational company, I was looking for an affordable, yet powerful system that could accommodate our international business requirements and ServiceTitan has done just that. What I really like about ServiceTitan is its cost of ownership. When compared to other similar Field Service Management solutions, ServiceTitan is relatively cheaper. Additionally, ServiceTitan is highly interoperable and it quickly integrates with existing applications. For example, we set up a dedicated integration with a third-party payment gateway service that helps us with payment processing. Moreover, ServiceTitan also allows customers to access service options, place orders and make purchase decisions. All in all, ServiceTitan has given us immense value by providing us with a cost-effective, powerful and reliably integrated field service management system. I highly recommend this solution to anyone and rate it 5/5 stars!

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Buyer, UK Mid Market Company

Mar 22, 2023

Review #1 I recently used ServiceTitans Field Service Managementf offering to help streamline my after-sales support. I am simply amazed with the results. Right out of the gate, I could see how the platform easily integrated into our existing tools and processes, saving us time and money. Furthermore, the automated support capabilities allowed us to quickly and efficiently identify, diagnose and resolve customer issues. On a more granular level, I was particularly impressed with the platforms navigation system which helped provide my team with detailed, location-based directions when servicing customers in faraway areas. Dispatching technicians with quick and accurate routes saved us a considerable amount of time. In addition, we were able to assign tasks to techs with ease and monitor the progress of those tasks in real-time. For my organization, ServiceTitans Field Service Management offering has been a tremendous boon. The platform is intuitive and easy to use, and the support I have received from the ServiceTitan team has been top-notch. I am happy to give the platform a glowing 5/5 rating.

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Buyer, North America Mid Market Company

Mar 21, 2023

Having implemented ServiceTitans Field Service Management solution into our teams operations, I can confidently say that Im pleased with our decision. After researching the major players in the field service management space, my team decided that ServiceTitan was the best pick for us. The great user experience and customer service were the deciding factors in choosing ServiceTitan. With helpful, knowledgeable customer service and featuers like automated invoice/order templates, our setup process was smooth, efficient, and almost effortless. The task tracking feature enabled us to gain better oversight of our day-to-day operations, while real-time notifications and payment processing gave us unprecedented transparency. Id rate ServiceTitans customer service and ease of use 5 out of 5 stars and absolutely recommend it to other engineering managers. Review 4

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Buyer, SME Company

Mar 21, 2023

Ive recently had the opportunity of using ServiceTitans field service management tools and must say Im impressed. With great features such as automated invoicing and scheduling, technicians now have full visibility on job status and customers are quickly sorted into appointments. The user interface is also well thought out and effortless to use. The cost of ownership for ServiceTitans field service management can seem intimidating, but I believe its money well spent. Automation of tedious tasks helps reduce errors in regards to customer service, and increased visibility of technicians leads to greater efficiency and accuracy. Though the cost of ownership is a downside, being able to improve customer experience and reduce manual labor (saving both time and money) is worth investing in. I give ServiceTitan 4.6 out of 5 stars due to its amazing features and easy access.

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Buyer, UK Company

Mar 21, 2023

Using ServiceTitan to manage our field service operations has been a mostly positive experience. We have found the cost-effective pricing to fit our budget and have noticed enhanced performance thanks to the user-friendly interface. The mobile compatibility has been an invaluable time-saver, as this has allowed our technicians to operate the software on the go. While ServiceTitan appears to be well-built, we have encountered a few hiccups along the way. Some of the more advanced features, such as the calendar bookings, hasnt worked as well as expected. However, thanks to their knowledgeable customer service staff, we were able to get these problems resolved in a timely manner. On the flip side, while ServiceTitan is a great piece of software, with expansive features, I found its ability to handle futuristic use cases a bit unsupported. We were unable to incorporate AI into the software for more efficient scheduling and optimization, which was disappointing. To sum it up, overall, Im satisfied with our experience of using ServiceTitan as our Field Service Management. In terms of value for money, I would give ServiceTitan an 8/10 and for futuristic use cases I would rate them 6/10.

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Buyer, UK Company

Mar 21, 2023

Review 3 For those of us in the field service industry, ServiceTitans Field Service Management offerings are something we cant live without. This comprehensive and feature-rich product has the capability to handle complex field service operations with ease. Its product vision and support for future use cases is something which provides a distinct edge to businesses who strive to stay ahead of the competition. I recently used their product and found that its user-friendly interface and cost optimization features made the entire process extremely easy and straightforward. My customers were also highly impressed with the service they received. In conclusion, ServiceTitans Field Service Management offerings are excellent and I would highly recommend them to anyone looking for an efficient field service management system. I would rate them as 4.9 out of 5 stars.

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Buyer, UK Company

Mar 20, 2023

Who is ServiceTitan? ServiceTitan is a market-leading Field Service Management with a suite of modern and fully-integrated tools for managing the field service teams including scheduling, invoicing, automation and more. It streamline business operations, making it easier for business owners to focus on customer satisfaction and team performance. The Review #1 Im a Senior Manager of a field service team, and Im a huge fan of ServiceTitan. Its streamlined range of tools makes managing our field service team easier than ever before. With its intuitive solution, our customers are experiencing greater satisfaction due to an increase in preventive maintenance services that ServiceTitan helps to identify. The product vision gives us the ability to stay ahead of the curve. Were able to make decisions much more quickly with ServiceTitans integrated automation tools, which save us time and make our processes more efficient. The product features are designed to handle scalability and interact with all our connected systems, which provide us with an accurate view of our customers needs. Our team is excited to continue to explore ServiceTitans tools and the innovative ways in which they support the future of our field service process. We highly recommend this Field Service Management. Rating: 9/10.

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Buyer, North America Mid Market Company

Mar 20, 2023

Review on ServiceTitan Field Service Management offering #1 I recently started using ServiceTitans field service management solutions and find them completely reliable and productive. While I understand that the solutions are relatively new and need some improvements, the overall value for money and impact of the solutions is quite impressive. This is especially true with the way they incorporate next-generation technology into their solutions. The use of their integrated analytics and reporting capabilities has enabled us to make more informed decisions in managing our field service team, and their automated field worker scheduling capabilities have made our operations more streamlined and efficient. Overall, the ServiceTitan solutions have revolutionized our field service operations. However, I find there needs to be further improvements in helping produce more accurate cost estimates on projects, and the mobile capabilities also needs to improve to make life easier for our field workers. In addition, their support staff could use more training in order to provide a better end-user experience. Rating: 4/5

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Buyer, North America SME Company

Mar 19, 2023

Review 4: Im an AVP of an enterprise and I recently hired ServiceTitan to manage our field service operations. At first, we were wary of the transition as we didnt want to risk technical error but theyve delivered a reliable product. ServiceTitans system is fast and effective. Weve been able to improve workflows and gain more control over the other processes as we know that ServiceTitan is taking the brunt of the load. In terms of USP, ServiceTitan delivers. We can run our entire operations from one system – creating effective routes and quickly generating quotes and invoices. Most importantly, weve been able to reduce drama and improve communication between our field teams. Im satisfied with ServiceTitan - their product is reliable and their USP is top-notch. 8/10 for Product Reliability and Product USP.

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Buyer, North America SME Company

Mar 19, 2023

Review 1: ServiceTitan

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Buyer, UK Mid Market Company

Mar 19, 2023

This review is for ServiceTitan, a Field Service Management. Im a procurement manager and here are are my thoughts on the program. Ease of Use: 3/5 The user interface was easy to use right off the bat, however, the navigation tools could be better organized. Furthermore, finding ways to solve complex tasks was difficult due to the lack of tutorials or help documents available. Product Vision: 4/5 When it comes to ServiceTitans product vision, I feel as though it is aiming to bring innovation to the service industry by introducing an array of automation tools. Though theres potential for improvement, I believe that it is still in line with its initial objectives of simplifying the field service process. Product Features: 4/5 Overall, the features available in ServiceTitan are great. Analytics and reporting processes can be accessed in-depth, as well as an intuitive scheduling system. My only grip is that customization is not always possible and some options come predefined.

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Buyer, Asia Pacific Mid Market Company

Mar 17, 2023

User-Friendliness Review I found ServiceTitan to be a very user friendly offering and commend them for the amount of thought put into the intuitive design and layout of the platform. The platform features quite a few quick access options that allow customers to easily get to where they were headed without any hassle. What I particularly liked was the customization options for different user roles which made it easier to work with multiple profiles at the same time. I also found that the profile settings for technician-customer interaction were quite good and easy to use. Still, there were areas where the user-friendliness was a bit off. I felt that the overall user experience could have been better in terms of the sheer number of click-throughs to get to certain information. Rating: 4/5

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Buyer, SME Company

Mar 17, 2023

Review 4: I have been using ServiceTitans Field Service Management offering for some time now and I am quite happy with the results. All my on-site jobs have been managed nicely with their integrated and user-friendly system. Additionally, Ive found the mobile app to be very helpful in keeping track of my employees. The multi-functional features of managing orders, scheduling and invoicing have made work easier for me. The innovation in ServiceTitans offering is quite remarkable as well. They are using the latest generation of technology to make their services both efficient and cost-effective. Moreover, the interoperability and integration are top-notch, allowing me to quickly connect with other systems. I highly rate ServiceTitans offering with 4.9/5 for the innovation and use of next-generation technology, interoperability and integration.

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Buyer, UK Mid Market Company

Mar 17, 2023

Review 5: I recently tried out ServiceTitans Field Service Management offering and I must say Im satisfied with the results. Their fully integrated system is easy to use and customizable, which makes it easy to monitor any on-site job. Additionally, the mobile app is quite useful in staying in touch with my workers. The multi-functional features of managing orders, scheduling and invoicing have been quite helpful. When it comes to innovation and technology,ServiceTitan excels at its use of the latest generation of technology to make their services more effective and cost-effective. Moreover, the interoperability and integration of systems are great for quickly connecting with other systems. I would rate ServiceTitans offering with 4.2/5 for the innovation and use of next generation technology, interoperability and integration.

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Buyer, SME Company

Mar 16, 2023

Review 5 – Overall I have been working as an R&D Head for many years and I have been introduced to a number of field service management solutions. But none of them have been as good as ServiceTitans offerings. ServiceTitan has made it easy to manage field service operations – from scheduling to dispatching and invoicing. They make sure that the data is secure and well managed. Plus, the value for money and UX/UI design are great, too. ServiceTitan provides excellent customer service and their design is sleek and modern. Overall, I can happily say that ServiceTitan is the best field service management software solution out there. I would rate ServiceTitan 10/10.

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Buyer, UK Mid Market Company

Mar 16, 2023

ServiceTitan: Product Features ServiceTitan is an excellent field services management software, and it comes with a variety of features. Their dashboards and analytics are particularly impressive, as they offer detailed insights into our operations. They also provide highly accurate scheduling and dispatch tools, helping my team stay on top of appointments and tasks. What I also found particularly helpful was their customer-onboarding tool, creating a seamless transition when implementing ServiceTitan. Rating: 5/5

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Buyer, Europe Company

Mar 16, 2023

Product Cost-Effectiveness: ServiceTitans Field Service Management offering is also a cost effective solution for managing engineering teams. The software easily pays for itself with the time and effort it saves on individual scheduling tasks, meaning that we are able to allocate our resources more strategically. We also find that this software helps us manage our budgets for our engineering resources, as we can track exactly where and when our engineering teams are deployed. All in all, we believe this software is quite cost effective and rate it 5 out of 5 stars.

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Buyer, Europe Company

Mar 15, 2023

Review 4 on Interoperability and Integration: ServiceTitans Field Service Management offering provides excellent interoperability and integration capabilities. They have a comprehensive set of features that are designed to make it easy to integrate with a variety of different software solutions. The team was also really terrific withcustomizing and integrating the needed features into our system so that everything would work in harmony. I am giving them a rating of 8.9/10 for the great work they did in making this process as smooth and seamless as possible.

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Buyer, UK Mid Market Company

Mar 15, 2023

Review 4 (Product Innovation): ServiceTitans field service management offering is really innovative and helpful. Their use of Artificial Intelligence to optimize customer service and enable faster response times is really impressive. Their tech integration is great and easy to use, and their technician scheduling makes our work smoother and faster. I especially appreciate their automated estimates and invoicing processes. All in all, Id rate the product innovation 4.3/5 stars.

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Buyer, North America Mid Market Company

Mar 15, 2023

Review 1: Product Reliability I recently implemented ServiceTitans Field Service Management offering and have been incredibly pleased with its outstanding product reliability. Having had experience with other platforms, I can say with absolute confidence that ServiceTitan is unmatched in terms of its robust, reliable technology. The team took painstaking efforts to ensure that all of our operations were running smoothly and that our technicians always had the resources they needed. Their customer service team was available to respond to any issue that arose. We have found ServiceTitan to be incredibly reliable, and are looking forward to continuing to utilize them in the future. I would confidently rate ServiceTitans product reliability a 9/10.

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Buyer, Asia Pacific Company

Mar 15, 2023

As the Director of a multinational organization, I cannot express enough gratitude for the quality and the accuracy of the ServiceTitan Field Service Management system. Its a unique solution that is offered in a cloud environment and has our organization working in various parts of the globe, feeling connected and achieving significant accomplishments in maintaining complete customer service satisfaction. The ServiceTitan Field Service Management system is intuitive and offers accurate data on every area of service operations. Being a comprehensive FSM solution, ServiceTitan helps us with task management, scheduling, quality monitoring and management, fleet management, and many more. We have experienced cost reduction through automated operations and better inventory control, improved customer service and the automation of the sales process with the ServiceTitan Field Service Management system. The customer service support is never ending, fast and professional. The system is easy to access and user friendly, and is perfect for our needs in both the present and future. Our organization is also looking forward to utilizing ServiceTitan in the future for predictive analytics and machine learning for forecasting purposes and for service marketing, which is a huge advantage. Overall, I am confident in giving ServiceTitans Field Service Management a 5-star rating. The system offers our organization values well in excess of the cost weve invested and is highly recommended for any contemporary or futuristic use case.

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Buyer, North America Mid Market Company

Mar 14, 2023

ServiceTitan Review 4: Interoperability and Integration Having had the chance to experience the interoperability and integration features of ServiceTitan, I can safely say it is everything it advertises to be. I was able to connect with other technical operations on the same program, which minimised the amount of manual work. I have been able to automate the workflow of my team, drastically increasing our productivity. Additionally, ServiceTitan proved to be more than a field management software as it offered integration with popular frameworks such as Salesforce, QuickBooks, and SAP; making it possible to unify financials, marketing, and customer service. I found ServiceTitans interoperability and integration features incredibly useful. I give this 5/5 stars.

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Buyer, Asia Pacific Company

Mar 13, 2023

I recently implemented ServiceTitans Field Service Management offering in our office and I must say I am pleased with the results. The software is user-friendly, with a pleasing and easy to use interface. It also provides great scalability and flexibility, allowing us to adjust and expand our system as needed. The customer service is outstanding. I called in with a few issues and they helped me out immediately. The support team is knowledgeable, helpful, and extremely friendly. Additionally, the cost is reasonable, and they offer flexible plans to save us money in the long run. The features of ServiceTitan are also impressive. They have very robust customer management, service tracking, and inventory management features which have been a great help for our supply chain and customer service operations. It also provides invaluable insights which have been crucial in making decisions to optimize our operations. All in all, ServiceTitans Field Service Management offering has been an excellent addition to our office. The features are great, the cost is reasonable, and the customer service is top notch. I rate it 9/10 and would recommend it to other companies looking for a reliable and affordable solution.

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Buyer, Asia Pacific Mid Market Company

Mar 13, 2023

Review 5: Deployment Support (5/5 stars): ServiceTitans field service management offering provides exceptional deployment support. The team is very knowledgeable and excels at trouble-shooting any issue. The onboarding process was seamless and I was able to get up and running in no time. The customer service reps were also very friendly and accommodating, and were able to answer all of my questions in an efficient manner. I could tell that their team understood the product and was confident in their ability to answer my questions or solve any issues. They are a top-notch support team and I am very pleased with their services.

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Buyer, SME Company

Mar 12, 2023

I have been using ServiceTitans Field Service Management to manage the daily functioning of my business for the past few months. I am very pleased with the softwares interface and features. I can easily assign and manage jobs, track work performance, schedule preventive maintenance, generate invoices, and perform many other tasks. In addition, the customer service support I have received has been phenomenal. Whenever I have had any questions or issues, the response has been very fast and friendly. They are always eager to help me find a solution and make sure that Im satisfied with their assistance. Overall, I highly recommend ServiceTitan Field Service Management. With its great features, interface, and customer service support, Im sure you wont be disappointed. A rating of 8.5/10.

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Buyer, Europe Company

Mar 12, 2023

My company recently adopted ServiceTitan for our field service operations and overall, Id have to say the experience has been a bit of a roller coaster. I believe its innovation and use of the latest technologies is certainly noteworthy, yet its inability to provide a user-friendly experience really dragged it down. First, I think it is important to point out that ServiceTitan is indeed an innovative piece of software as it is able to provide an excellent job scheduling system, an inventory management function, and a secure cloud-based platform to store data. My company has certainly felt the positive effects of these features and I would rate ServiceTitans innovation and use of the latest technologies 4/5 stars. Unfortunately, ServiceTitan isnt quite as successful in providing a user-friendly experience. The user interface is quite complicated and a steep learning curve is evidently necessary in order to be able to proficiently operate the software. My colleagues have found this particularly discouraging and I cant help but agree. Additionally, the help section provided by ServiceTitan does not sufficiently explain how to effectively use the software, which only exacerbates the issue. In light of these issues, I am forced to give ServiceTitan a 2/5 in terms of ease of use. Overall, ServiceTitan does offer a lot of unique capabilities. Despite this, its lack of a user-friendly experience really keeps it from being one of the best Field Service Management thats out there. I would rate it a 3/5 as an overall Field Service Management.

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Buyer, North America Mid Market Company

Mar 11, 2023

Rating: 2/5 ServiceTitans offering for field service management promised an intuitive, end-to-end solution. Unfortunately, it was anything but. The software ended up being too cumbersome and difficult to use, making it a hindrance rather than a help. The lack of customization also caused difficulty in meeting our particular needs, as the template features didnt quite give our engineers a good starting point. And because the system was so complex, getting our team up to speed was a challenge in and of itself.

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Buyer, UK Mid Market Company

Mar 11, 2023

When our team at the engineering department decided to upgrade our field service operations with modern software, we knew ServiceTitan was a great contender. The customer service was extremely helpful and responsive, and the platforms intuitive user interface made setup and onboarding a breeze. ServiceTitan offers an end-to-end field service management solution, allowing us to track staff in real-time, receive payments, create orders for customers and dispatch tasks quickly. Overall, we found the platform easy to use, with a host of helpful bells and whistles. Id rate ServiceTitans customer service and ease of use 4.5 out of 5 stars. Our operations have become more efficient and accurate, and Im optimistic that well be able to keep up this positive trend. Review 5

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Buyer, North America SME Company

Mar 11, 2023

Review #5 I am truly impressed with ServiceTitans Field Service Management offering. This platform does it all―from helping streamline after-sale operations to providing accurate location-based directions for technicians. In addition, we have found it incredibly intuitive and customizable. Moreover, the support we have received from ServiceTitans team has been stellar. They have always been there to help us out and have always answered our questions promptly. We have even been able to communicate with customers in real-time, which has been a major advantage. I could not be happier with ServiceTitans Field Service Management offering. It has enabled our organization to greatly improve our after-sales operations, and I wholeheartedly recommend it to anyone looking to do the same. I rate this platform a 5/5.

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Buyer, North America Mid Market Company

Mar 10, 2023

Review #1 I had the opportunity to evaluate ServiceTitans Field Service Management offering, and I must say I am impressed. As the VP of Operations for my organization, it is my responsibility to ensure that our field service technicians are in and out of job sites efficiently and with the necessary supplies and tools, which this software does a great job of managing. The user-friendly interface makes it incredibly simple for technicians to quickly access job information, such as what services are needed, parts needed, and special request by customers. In addition, I can easily set up routes on the fly and track estimated times of arrival and completion with the GPS-enabled feature. From a managerial standpoint, it is absolutely invaluable to be able to monitor technician performance and capacity in real time to make sure the job is done right. We have also been able to save time on administrative paperwork and reduce the number of touchpoints in our process by taking advantage of the automated payment, ticketing, and invoicing options. ServiceTitan has also had minimal disruption to our existing systems and processes. Overall, I am very pleased with the ServiceTitan Field Service Management product and the results we have seen. I would give it a rating of 9/10.

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Buyer, UK Company

Mar 09, 2023

ServiceTitans Field Service Management Offering Interface - 5/5 The last thing Id like to mention is the interface. To put it simply, I find ServiceTitans front end user experience to be exceptional. All the necessary information is neatly laid out and easy to find. The dashboard always provides an overview of the key metrics, and Im able to drill down into the data for further analysis. The interface is also intuitive, so navigating through ServiceTitan has not been a problem at all. For this criterion, ServiceTitan receives full marks from me at 5 out of 5.

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Buyer, North America Mid Market Company

Mar 08, 2023

Review 3 ServiceTitan has been a great asset for our multinational company, offering a range of field service management solutions. One of my favourite features has been their reminders; by enabling us to assign reminders to different teams, including setting custom messages and select delivery dates, our operations and tech staff are able to keep up to date with their duties and responsibilities. Another great feature is the integration of AI and ML capabilities into their software. By using the algorithms and predictive analytics, my employees were able to make more accurate estimates of job completion times, delivery of parts needed and the like. Furthermore, connecting to real-time events onsite is an incredibly useful feature, as this provides my team with a greater visual on the field situation. The customer support team of ServiceTitan has been terrific; they have been always helpful during our operational hours and have gone above and beyond to answer any queries that my staff or I had. Its easy to see why the company is so successful, given their highly professional and committed approach to their customers. In short, I have had a very positive experience with ServiceTitan and would have no hesitation in recommending them to other multinational companies. Their feature set is complete, their AI integration is a major plus, and the customer service is exceptional. Rating: 4/5.

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Buyer, North America SME Company

Mar 08, 2023

Review on Interoperability and Integration of ServiceTitan used as Field Service Management

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Buyer, North America Mid Market Company

Mar 08, 2023

1 I recently tried out ServiceTitans Field Service Management offerings and was genuinely surprised to see how well it addressed the complex requirements of our organization. With a range of features, ranging from operational insights and reporting, scheduling, integration and communication capabilities, ServiceTitan certainly goes beyond traditional solutions in the market. In particular, the interoperability and integration aspects have truly stood out for their single, unified platform approach. By consolidating all of our operations onto a single platform, ServiceTitan has allowed us to streamline and optimize our workflow, relaying critical information in real-time and reducing the costs associated with having multiple systems. The innovation behind this feature makes it one of the most appealing aspects for me, and Id say it deserves a strong 9/10 in terms of overall quality.

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Buyer, SME Company

Mar 08, 2023

Our team just completed using ServiceTitans Field Service Management offerings for a trial period, and the results have been middling. The primary features and functions that we needed were met, but there is little in the way of supporting futuristic use cases. Additionally, the cost of ownership is too high to be a viable choice for our organization. Taking all of this into account, I give it a 6 on a scale of 1-10.

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Buyer, Asia Pacific Mid Market Company

Mar 07, 2023

The Field Service Management offerings provided by ServiceTitan has been integral in helping me run my engineering team efficiently. Managing the day to day activities of a large engineering team can be overwhelming, but ServiceTitan has made this task much easier. The ability to quickly organize, review and assign tasks to the right team members is extremely convenient and saves me a lot of time. The product vision of ServiceTitan is to provide an easy to use and intuitive product that inspires teams to deliver faster and better. And they certainly live up to their vision – the product is built with modern technologies that are up to par with the industry standards. The customer service provided by ServiceTitan is top notch – they are always quick to attend to any questions I have and provide timely solutions to any issues I have. The setup process was also hassle-free and their technical team walked me through the product and explained every feature along the way. Along with their great customer service, their product features are of top quality. From the customizable project workflow to the real-time team status view, ServiceTitan has made everything very easy to manage. Im also impressed with their ability to customize the dashboard to suit my teams specific needs. There are also numerous mobile and web apps that can be used to manage tasks and provide visibility to the whole team. Overall, I strongly recommend ServiceTitans Field Service Management offerings. Their product is easy to use and meets industry standards, they provide unbeatable customer service and their product features provide powerful tools to manage a large engineering team efficiently. I give ServiceTitan a 9/10 rating!

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Buyer, North America Mid Market Company

Mar 07, 2023

ServiceTitan Field Service Management Review 5 I recently had a chance to use ServiceTitan for a field service management project, and my experience was mixed. The software itself has an attractive design and set up was relatively straightforward. So far, so good. However, I was surprised by the cost of ServiceTitan after discovering that subscription fees were quite expensive, and some of the more advanced features came with additional costs. I was also disappointed in customer service. Despite the frequent emails, the support team didnt seem very helpful. Furthermore, navigating their customer support portal was a bit of a hassle, considering I had to put in effort to search for answers in the knowledgebase. Taking all this into account, I give ServiceTitan 3 stars for its value for money.

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Buyer, North America Mid Market Company

Mar 07, 2023

Interoperability and Integration - 4 stars I have been using the ServiceTitan Field Service Management for the past 2 months for my work as a customer success woman leader and have had great experiences with it. I have found its interoperability and integration features to be incredibly helpful in keeping my team on task and on schedule in providing great customer service and support. I have been able to quickly and easily connect my customer service team to other departments within my company. ServiceTitan also has great integrations with external providers, such as QuickBooks, PayPal, and Salesforce, increasing my teams efficiency and productivity. Ive found that their easy to understand, intuitive interfaces make it very simple to get both our internal and external teams connected and up and running promptly. Ive also been impressed with the level of customer service and support Ive received from ServiceTitan. Theyve quickly address any questions I ahad and patiently explained the processes to me. In addition, their customer service has been available 24/7 if I ever need any help or support. All in all, ServiceTitans great level of interoperability, integration, and customer service are why I give it a 4 out of 5 star rating.

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Buyer, Asia Pacific Mid Market Company

Mar 06, 2023

ServiceTitan Field Service Management Ive been using ServiceTitan for about a month now and love how the software simplifies complex field service management tasks. It has been amazing to witness the softwares level of automation and streamlined workflow processes. It helps us manage large scale projects while staying on schedule and within budget. The software has been intuitive to learn and use. We found the mobile app to be extremely helpful when running on-site field tasks. It helps run quick calculations and pulls data seamlessly which helps keep operations quickly and with minimal management effort. Im also hugely impressed with ServiceTitans use of cutting edge technology. My team has gained real-time insights into operations through its artificial intelligence and machine learning capabilities. We have also been able to leverage the tools to run predictive analysis, helping us to plan better for upcoming projects. The softwares ability to integrate with IOT devices & equipment has been particularly useful now we can instantly keep track of our maintenance and repair operations. Id have to rate ServiceTitans Field Service Management offerings 8/10. The software works great for medium-large scaled projects and has been particularly useful in improving our customer service capabilities with increased transparency and engagement at every step of the process. Overall, ServiceTitan is a great service management system that helps us get the job done quickly and with minimal effort.

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Buyer, Asia Pacific Company

Mar 06, 2023

Customer Service - 5 stars As a customer success woman leader, I have found ServiceTitans customer service department to be of exceptional quality. They have been available 24/7 and have always been quick to respond to my messages and inquiries. The customer service representatives are all highly knowledgeable and have always been more than willing to patiently walk me through any process or issue Im having trouble with. On top of that, they always take the time to double check any assumptions I may have, ensuring I never make a mistake. The customer service representatives are also incredibly helpful when it comes to customizing ServiceTitan for my company or specific projects. Ive had repeatable success when request tangible results from their team, which has been incredibly helpful in reducing our overall response time to customers. For these reasons, I Highly recommend ServiceTitan for customer service, giving it a 5 out of 5 star rating.

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Buyer, North America SME Company

Mar 05, 2023

ServiceTitans Field Service Management offerings | Review #5 We recently started using ServiceTitans Field Service Management offerings and I must say Im impressed. From cost of ownership to customer service, its all top-notch. We opted for the subscription model and it has really paid off. Plus, their customer service is always there to help answer any questions. In terms of features, ServiceTitans ticketing, routing, and invoicing capabilities are impressive. We no more have non-functioning features or difficult software updates. It is like a breath of fresh air. All in all, ServiceTitans Field Service Management offerings are definitely worth a shot. I would highly recommend that anyone in the market for a comprehensive and cost-effective field service management solution should give ServiceTitan a go. Rating: 9/10

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Buyer, UK Company

Mar 05, 2023

4 We make use of ServiceTitans Field Service Management and have been overall satisfied with its performance. Its interoperability and integration capabilities have smoothed out our operations immensely. Weve even saved money on eliminated errors and overlaps. That being said, customer service leaves a lot to be desired. We often have to wait days for a response from customer service, and when they do get back to us, the advice is often very lackluster. Id give their customer service a 2/10.

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Buyer, North America Mid Market Company

Mar 05, 2023

Review #2 My team and I were excited to try out ServiceTitans Field Service Management offering, and it has exceeded our expectations. Not only has it enabled us to significantly improve our customers after-sale support, but it has also helped us save a great deal of time and money. We were especially impressed with the flexibility and customizability of the platform. From allowing us to quickly and easily upload our own data to the system down to customizing service forms and workflows, the platform has enabled us to tailor the system to our exact needs. With customizable notifications, we are able to stay closely connected to our customers and also keep our technicians up-to-date on job status. Moreover, the level of support that we have received from ServiceTitans team has been unbeatable. They have always been available and responsive, even when we had the most esoteric of questions. To sum it up, I would give the platform a 5/5 rating and recommend it to anyone looking for an efficient and effective field service management platform.

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Buyer, SME Company

Mar 05, 2023

1 ServiceTitan has been a great asset to our business. As a Field Service Management, it is both reliable and user-friendly. The biggest draw, however, has been its interoperability and integration capabilities. Its integration with other systems has allowed us to create a seamless workflow. This has cut down on errors and made it easier to update and maintain our data. On the other hand, the customer service is not so great. While support is responsive, it often takes several days for them to respond. Additionally, their advice can be rather hit-and-miss; sometimes it helps, other times it creates more problems than it solves. On a scale from 1 -10, I would give their customer service a 6.

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Buyer, SME Company

Mar 04, 2023

1. When it comes to finding a powerful and efficient field service management software, ServiceTitan is the best. It offers a plethora of features that makes managing teams, scheduling jobs and tracking service requests easier than ever. Due to its user friendly interface, I was able to quickly and easily onboard my employees onto the platform, which allowed us to progress seamlessly. The real strength of ServiceTitan, in my opinion, lies in its ability to provide transparency and collaboration across my entire team. With ServiceTitan, all team members can be informed of any updates or changes to the service schedule in real-time. This has definitely improved our efficiency and service levels, saving us loads of time and resources. Apart from its traditional functionality, I think one of the great things about ServiceTitan is its ability to support futuristic use cases. For example, it has a feature that enables us to connect with our customers via video call, making it easier for us to provide remote assistance and troubleshooting, which has resulted in huge cost savings. Additionally, ServiceTitan also supports various third-party integrations, allowing us to work with various applications seamlessly. Overall, ServiceTitan is an innovative field service management software that has made it easier for us to manage our business operations. Im thoroughly impressed by its performance and would highly recommend it for any organisation looking for a comprehensive and efficient solution. 9/10

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Buyer, Asia Pacific Mid Market Company

Mar 04, 2023

Review 4 As someone who has been in the industry for over 10 years, I have to say that ServiceTitans Field Service Management offering is a great solution for businesses of all sizes. The product is highly user-centric and features a futuristic outlook with support for various future use cases. I recently had the chance to try out its comprehensive service model and found it to be extremely beneficial. It helps organizations manage processes and tasks related to field service operations easily, and its long list of features continues to amaze me. Thanks to ServiceTitans approach of cost optimization, I found that I could reduce operational costs significantly. In a nutshell, ServiceTitans Field Service Management offering is a great tool for any organization looking to expand or streamline their field service operations. I would rate the product 3.8 out of 5 stars.

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Buyer, SME Company

Mar 03, 2023

Review 5 ServiceTitan has been a great addition to my field service operations. As the R&D Head, I was looking for a platform that is easy to use, offers a full suite of features, and utilizes next-generation technology. ServiceTitan ticked off all of my boxes. The platform is easy to use and its intuitive interface gives me the ability to track customers, resources, and employees, while providing helpful insights into my operations. Plus, Im impressed with their innovative features which have allowed me to automate mundane tasks and optimize my workflow. On the tech side, ServiceTitan is also quite impressive. It utilizes a wide range of next-generation technologies, such as AI, machine learning, and cloud technologies, to give me everything I need to stay ahead of the competition. Overall, Im quite pleased with ServiceTitan. I would rate them 4 out of 5 stars for their top-notch features and use of cutting-edge technology.

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Buyer, Asia Pacific Company

Mar 03, 2023

Review 1 I was recently introduced to ServiceTitans Field Service Management solutions, and have been absolutely spellbound by the capabilities it brings to my business. It has drastically improved both our customer service, as well as our profit margins. Heres why - • With its easy-to-use interface and automated workflow system, our team is able to schedule my technicians, track their activities and manage their performance all in one place. This has not only led to a better utilization of our resources, but also helped result in huge cost savings. • Having such detailed operational visibility leads to exceptional customer service, which I am particularly ecstatic about. ServiceTitans Mobile app keeps my technicians connected to the office, so they remain in the know of customer requirements, like arrival timelines, requested services, etc., while also allowing them to easily update customers on the resolution and completion of tasks. • The value for money it offers is something that deserves an applaud. Its pricing structure is very budget-friendly, so it has proved to be a great return on my investment. For such awesome features, the rating Id like to give - 5/5!

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Buyer, Europe Company

Mar 02, 2023

As a Director leading a global organization, I am completely satisfied with ServiceTitans Field Service Management system. It was the perfect choice for our organization and provides excellent features that make our daily processes more efficient. The ServiceTitan Field Service Management system is an incredibly intuitive and powerful solution. It melds together different functions so that tasks can be managed and scheduled, quality monitored, and inventory levels maintained. Our organization has experienced cost savings due to automation and improved efficiency. Additionally, customer service has been greatly improved with ServiceTitan, which is great for customer satisfaction. The customer support team is an absolute pleasure to work with. The system they provide is user-friendly, reliable, and easy to access. We are looking forward to using ServiceTitans predictive analytics and machine learning technology to assist us with our sales process, predictive forecasting and marketing in the future. I strongly recommend ServiceTitan Field Service Management for any organization. It offers tremendous value for our organization, far exceeding the cost we have invested. We have no complaints about our experience and fully endorse ServiceTitan with a 5-star rating.

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Buyer, Asia Pacific Company

Mar 02, 2023

I recently implemented ServiceTitans Field Service Management offering in my office and have been overall satisfied with it. The user interface is straightforward and easy to use, with an intuitive dash board to view valuable insights. The customer service is absolutely top-notch, with speedy responses and helpful agents. The cost is reasonable and they offer flexible plans to save money in the long run. The features of ServiceTitan are also noteworthy. They have robust customer management, service tracking, and inventory management features that offer great value. Additionally, the platform can be scaled and customized as needed to fit the needs of our organization. All in all, ServiceTitan has been a great solution for our office. The features are comprehensive and the customer service is outstanding. I rate it 8.5/10 and would recommend it to other companies looking for a reliable, affordable, and flexible solution.

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Buyer, Europe Company

Mar 01, 2023

3. Ive been using ServiceTitans Field Service Management for the past few months, and Im nothing but impressed. The sheer breadth of features available is amazing, helping my team to manage costs, drive call volume and increase crew productivity. The reports are very clear and easy to decipher, allowing for quick analysis to uncover cost savings and other opportunities. ServiceTitans focus on customer service doesnt go unnoticed either – were able to provide our customers with personalized estimates and even automated job reminders. The software also allows us to access detailed training materials, making it incredibly easy for us to stay on top of the latest industry trends. All in all, the quality of the product and the after sales support I received from ServiceTitan has been top-notch. I highly recommend them and give their Field Service Management a 5 out of 5 star rating.

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Buyer, North America Mid Market Company

Mar 01, 2023

Ive been using ServiceTitans Field Service Management offering for the past few weeks, and so far I have been pleased with the product flexibility and customer service. First of all, the product itself is quite intuitive and easy to use. Its been a breeze to get myself and my team up to speed on the product in just one or two onboarding sessions. And once I started digging deeper into the features, I found the search and filter interface to be very helpful in quickly finding what Im looking for. The customer service has also been excellent. The implementation team was great in helping me set up the product and answering any questions I had. And even if I had a problem later on, their customer service team was very responsive in getting me the help I needed. Overall, Im very happy with ServiceTitans Field Service Management solution. I give it an 8/10 for product flexibility and 10/10 for customer service.

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Buyer, UK Mid Market Company

Feb 28, 2023

## Setup Process Setting up the ServiceTitan system was a more difficult process than I anticipated. With the installation, I had to manually change the network settings, which was a nuisance. There wasnt enough instruction provided to understand the purpose and significance of the setup process. Configuration usually works out seamlessly with most other software, but ServiceTitan lacks that sophistication. I rate the setup process a 2/5.

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Buyer, North America Mid Market Company

Feb 28, 2023

I recently got ServiceTitan to manage my small business operations, and I am pleasantly surprised with it. It has a range of innovative features to ensure my team can take on large tasks easily. It also has a CRM system that makes managing customer relationships a whole lot simpler. But what impressed me the most is its cost of ownership. Even with the additional features, it is one of the most affordable solutions out there. Moreover, the technological aspect is quite fascinating. It is built with ML and AI, so tasks such as automation can be done faster and more efficiently. The user interface is quite intuitive too, so even those who have minimal knowledge can use it. At the end of the day, ServiceTitan is an amazing Field Service Management. It has allowed me to streamline my processes, saving me both time and money. I would highly recommend it to small business owners. 8/10

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Buyer, Asia Pacific Company

Feb 28, 2023

Ive been using ServiceTitan for a few months now as a Field Service Management and the cost of ownership can be quite high if you do not look at the pricing plans carefully. The extra features and add-ons make the subscription more expensive than whats initially advertised. The cost can quickly go up as your needs grow, which means that you may need to invest more money down the line. Additionally, the lack of a good discount system while you pay more, you dont necessarily get more frustrates me as a senior manager. Rating: 3/10

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Buyer, North America Mid Market Company

Feb 28, 2023

Review #4 Ive been a long-time user of ServiceTitan, and Im extremely satisfied with their product vision and next-generation technology. ServiceTitan was the first Field Service Management to include AI-driven routing systems, geotag dispatching, and inventory management within their user interface. This has helped me keep my business operations up to date and efficient. One feature in particular that I find incredibly useful is their customer relationship management system. ServiceTitan provides detailed insights for customer queries and complaints, as well as recommendations and solutions for each. This feature has proved to be invaluable for my business as it has allowed me to offer better customer service. Other features that ServiceTitan has to offer include sending invoices and quotes, tracking payments, and automated reminders. All of these have enabled me to operate my business with much more ease. I would rate ServiceTitan 8 out of 10 for their exceptional product vision and use of next-generation technology. It has revolutionized the way I do business and Im sure it can do the same for other businesses.

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Buyer, Asia Pacific Company

Feb 26, 2023

I recently implemented ServiceTitans Field Service Management offering in our office, and so far the results have been positive. The platform is intuitive and easy to use, and the customer service is outstanding. However, I must say that I am slightly disappointed with the features. The customer management, service tracking, and inventory management features are robust and provide great value, however I was hoping for a few more features. For instance, a feature that allows us to export data for further analysis would be beneficial. Fortunately, ServiceTitan does have some kind of data exporting but it is not as user-friendly as I had hoped. All in all, ServiceTitans Field Service Management offering has been a great addition to our office. The user interface is intuitive, the customer service is top-notch, and the cost is reasonable. While the features are good, they could use improvement. Thus, I rate it 7/10 and would recommend it to other companies looking for a reliable and affordable solution.

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Buyer, Europe Company

Feb 26, 2023

Pricing Review Price is always an important factor when it comes to service providers, and ServiceTitans Field Service Management offerings are no exception. Its pricing is competitive compared to its peers, while still offering a comprehensive package of features. Plus, its pricing tiers are flexible and adaptable, ensuring that our team can find the best solution to meet our needs. Wed give ServiceTitan 4.5 stars out of 5 for its pricing.

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Buyer, Asia Pacific Company

Feb 26, 2023

Product Vision Rating : 4.5/5 I am always looking for ways to improve my field service management operations and when I came across ServiceTitans offerings, I was intrigued by their vision of how they could help small businesses like mine. ServiceTitan offers an integrated platform for all aspects of customer management, job scheduling, supplier management, payment processing and more. The data I am able to access from the platform helps give me a clear picture of all activities going on in my business and allows me to make better decisions which will translate to better customer experience and higher profits. Product Features Rating : 5/5 ServiceTitans product features are particularly impressive. They offer job quoting and estimation capabilities which give me the ability to effectively staff crew and ensure billing accuracy. Mobile-enabled technology allows me to easily track employees, process payments, and manage customer contracts. Furthermore, I am particularly fond of their automated features which send appointment notifications, manage job history, and more which in turn enable me to streamline and accelerate my operational workflow. Value for Money Rating : 4/5 The value that ServiceTitan offers is excellent. With their flexible pricing, I can choose the tier that works best for my business and budget. Their customer service is especially helpful in any instance I need additional support, making customer experience with the software great. I get unbeatable insights into pricing decisions, staff usage, and customer satisfaction. In combination with data analytics, I am able to make better decisions to maximize revenue.

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Buyer, North America Mid Market Company

Feb 25, 2023

## Ease of Use Using ServiceTitan for managing my IT Infrastructure has been a challenge. Due to the lack of proper jargon and product personalization, the system feels boring and mechanical. The user interface is outdated and the graphical representation is far from what other products provide. Im unable to get a grip on the system and its taking time for me to comprehend its mechanics. I rate their ease of use a 2/5.

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Buyer, UK Mid Market Company

Feb 25, 2023

The ServiceTitan Field Service Management offering is a great fit for our office environment. I recently implemented this software, and I am very happy with it. The software is incredibly easy to use, with a straightforward user interface. It has an intuitive dashboard that provides you with data that is easy to interpret and provides invaluable insights. Additionally, the customer support is outstanding. I called in on a few occasions for help and was immediately given answers. The features of ServiceTitan are also excellent. The cloud-based platform allows for great scalability and flexibility. It also includes features such as customer management, inventory management, and service tracking, which are all very robust and provide great value. As a Head of Information Technology, I am always trying to find ways to optimize operations and improve customer service, and ServiceTitan has definitely been a great help. The cost of ServiceTitan is also reasonable and within our budget. Additionally, they dont lock you in to a long-term contract and offer flexible pricing. This makes it ideal for companies like ours, who may not be familiar with all the features and will want to try them out before committing to a long-term plan. Overall, the ServiceTitan Field Service Management offering has been a great addition to our office. The features are comprehensive, the user-interface is intuitive, and the customer service is top-notch. I rate it 8/10 and would recommend it to other companies looking for a reliable and affordable solution.

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Buyer, North America SME Company

Feb 25, 2023

Review 2: After Sales Support The after-sales support provided by ServiceTitan is second to none. Their team was available throughout the implementation process, addressing any concern that arose and providing assistance as needed. This continued even after the implementation, with ServiceTitans team available 24/7 for any issues that came up. Im impressed with their commitment to providing superior service to their customers and how proactive they are in their after sales support. I would give their after-sales support a 9.6/10.

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Buyer, UK Mid Market Company

Feb 24, 2023

Communication Finally, the communication between ServiceTitan and our IT team was excellent. They were always available to answer our queries via telephone, email and online chat. We were never left waiting for too long and were able to get efficient resolutions to our issues quickly. I would rate their communication 9 out of 10.

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Buyer, SME Company

Feb 23, 2023

Review 5 ServiceTitans Field Service Management offering is certainly an impressive product. This comprehensive and feature-rich product has the capability to manage all kinds of sophisticated field service operations, and its user-centric approach simplifies the entire process significantly. I believe ServiceTitans main strength, however, is its ability to enable futuristic use cases. This aspect allows organizations to stay up-to-date and stay ahead of their competition. I was also highly impressed with its cost optimization features, which allowed me to save a great deal of money. Overall, ServiceTitans Field Service Management offering is an excellent and reliable product. I would rate it 4.2 out of 5 stars.

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Buyer, North America Mid Market Company

Feb 23, 2023

ServiceTitan Field Service Management review 3 (5 stars): As a small business, Im always on the lookout for cost-effective and efficient service management options and Im so happy I chose to go with ServiceTitan. Their field service management features have changed the way my team operates and its enabled us to streamline our operations, improve visibility and save time. Im really impressed with the level of innovation and technology they use to get the job done. The level of integration with other apps and universal access via mobile makes it super efficient to use. Im giving them 5 stars as Im thoroughly satisfied with their service and performance.

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Buyer, North America Mid Market Company

Feb 22, 2023

Product Ease Of Use: Our team was pleasantly surprised when we began using ServiceTitans Field Service Management offering, as we quickly discovered how easy it was to use. The softwares user interface is well designed and intuitive, making it easy to quickly learn how to use the software and get up to speed with managing our engineering teams schedules. This software has allowed us to quickly adjust our engineering schedule to account for unexpected changes or challenges, and wed certainly rate it 4-5 out of 5 stars for ease of use.

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Buyer, North America Mid Market Company

Feb 22, 2023

4. As a VP of Operations, Im well aware of the importance of efficiently managing field services. Thats why I recently decided to give ServiceTitans Field Service Management a try. Right away, I was impressed with how easy it was to get started. The onboarding process was fast and straightforward, and I found myself up and running in no time. The software is incredibly user friendly, making it much easier for my team to increase efficiency and improve customer service. Im also a fan of the integrated video chat feature, allowing our technicians to get real-time answers from experienced technicians from different parts of the world. On top of that, the after sales support has been outstanding, always willing to help out with any queries I might have. ServiceTitans Field Service Management is an excellent product and a fantastic partner for my business, highly recommended and worthy of a 5 out of 5 star rating.

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Buyer, Europe Company

Feb 21, 2023

Review # 3: ServiceTitan Field Service Management Rating: 2/5 As a Procurement Manager, I recently tried out ServiceTitans field service management offering. I found the software to be quite clunky, with a steep learning curve and a not-so-user-friendly interface. As we got used to it, there were plenty of glitches which cost us a lot of time to resolve. Although the features are comprehensive and the data backed up is reassuring, the cost of ownership isnt so great. Its not very cost-efficient, there are a few hidden fees, and the subscription plans are somewhat costly compared to its competitors. Overall, ServiceTitans field service management offering is okay, nothing more than that although I wouldnt suggest it for large companies with extensive field service needs.

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Buyer, UK Mid Market Company

Feb 21, 2023

Rating: 1/5 Ultimately, ServiceTitans Field Service Management offering was not the end-to-end solution claimed. We found the usability to be unintuitive and slow, the customization options limited, and after-sales support practically absent. While the software may be suitable for smaller organizations, it is not suitable for larger ones. I cannot recommend it in its current form.

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Buyer, North America Mid Market Company

Feb 20, 2023

Interoperability - 4 stars I have been using ServiceTitan for the past couple of months and have been impressed with the level of interoperability it offers. It has been incredibly easy to quickly and easily connect my customer service team to other departments within my company. The intuitive user interface makes it simple and intuitive to get both our internal and external teams connected. Furthermore, ServiceTitan has great integration with external providers, notably PayPal, QuickBooks, and Salesforce, to name a few. These integrations make our team even more efficient and productive, allowing us to quickly address customer inquiries and reach our response time goals. Its also worth mentioning that the customer service department at ServiceTitan has been incredibly helpful in getting the interoperability and integration of our customer service team up and running promptly. For these reasons, I give ServiceTitan a 4 out of 5 star rating for its interoperability and integration capabilities.

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Buyer, UK Mid Market Company

Feb 20, 2023

Review 1 I have the pleasure of expressing my opinion on ServiceTitans Field Service Management product lineup. My company has utilized ServiceTitan for a while now, and thats why I can give an honest and transparent review of what is on offer. The interface is incredibly user-friendly and tailored accordingly to our needs as a multi-national company. The transition was a breeze, and as a result, my team had no issues with taking on the new software. The ability to keep operations organized and automated was highly beneficial in our case, as it allows us to make sure all field technicians are kept up to date with their assigned jobs. The performance of the software is undeniably good - high speed, accuracy and clear directions when planning a job order greatly increased the efficiency of the team. Additionally, the customer service is impeccable; their professional and highly experienced team provided us with information on best practices and ultimately enabled our company to reach higher amounts of productivity. In conclusion, I would highly recommend ServiceTitan to any field service business. Value for money is excellent, and I feel adamant that the software will be at the forefront of companies making sure their field employees accomplish all objectives with ease. Rating: 5/5.

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Buyer, North America Mid Market Company

Feb 19, 2023

Review 3 - ServiceTitan: Using ServiceTitan as my Field Service Management has been a huge mistake. The customer service is atrocious - not only do they take an eternity to answer your query, but the responses are often slow, unhelpful, and downright rude. Additionally, this service consistently fails to keep me informed about what is happening, which can be irritating and time consuming. Theres also the fact that their software is outdated and unimaginative, lacking any innovative features that could potentially transform my business. Id steer clear - my rating is 1 out of 5.

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Buyer, UK Company

Feb 18, 2023

I am the head of a conglomerate which comprises of many industries. As the head, I need to constantly keep an eye on the latest technological developments so that my team can act fast on the right technology for all the subsets of our conglomerate. I recently discovered ServiceTitans Field Service Management platform and I must say I have been thoroughly impressed. Firstly, by using this platform, I have felt assured that our field services team can create a competitive advantage for us by delivering customers excellent service. This platform is equipped with great features like accurate scheduling, an automated job tracking system and an easier invoicing system. These features help our field service teams to easily manage every job efficiently, making sure that every detail is captured correctly by our executives and made accessible on the platform. Moreover, ServiceTitan also takes advantage of next-generation technologies like Artificial Intelligence and Machine Learning to make sure that our teams have fast access to historical and real-time data related to their tasks. This helps us track all jobs in the most organized and efficient way possible. We can create better visualization of the data and use metrics to measure the performance of our field service and make sure that everything is running optimally. In addition, I truly appreciate the innovation and product vision of ServiceTitan, with their mission to make field service operations simpler and more organized. They have always kept up with the latest trends by constantly improving and providing new updates, which is why ServiceTitan is one of the most sought-after platforms in this industry. In conclusion, I am highly satisfied with ServiceTitans Field Service Management platform. Most importantly, my team and I appreciate the innovation, next-generation technologies, and product features that help us achieve our goals and maintain a competitive advantage. For this I would rate ServiceTitan with 9/10 stars.

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Buyer, North America SME Company

Feb 18, 2023

Review 1: Deployment Support (4/5 stars): ServiceTitans field service management offering provides great deployment support. Their team is very knowledgeable and can help troubleshoot any issue quickly and efficiently. The onboarding process was very smooth and I was able to get up and running quickly with their offering. The customer service reps were also very friendly and accommodating, and were able to walk me through any technical questions I had. Overall, their support team is top-notch and I felt very confident in their ability to answer my questions or help me solve any issue that arose.

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Buyer, Europe Company

Feb 17, 2023

Review 2 – Product Features Another thing I love about ServiceTitan is the range of features they offer. ServiceTitan makes it easy to streamline operations, manage field service work and more. With the features they offer, I feel like I am getting the full package of field service management solutions. For starters, ServiceTitan provides users with comprehensive job scheduling. They make it easy for businesses to schedule jobs and set up routes for their workers. They also provide users with powerful dispatching tools, as well as an easy-to-use point-of-sale system for invoicing. Aside from that, ServiceTitan also helps companies track time and keep track of their field service workers. They make sure that the data is secure and well organized. Overall, I can say that ServiceTitan is one of the best field service management software solutions available – and their features have a lot to do with that. I would happily rate ServiceTitans features 9.9/10.

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Buyer, SME Company

Feb 17, 2023

ServiceTitan Field Service Management Review Rating: 5/5 As a Lead Software Engineer for a sizable field service organization, I knew that it was essential to find a system that would be able to handle the often hectic and intricate needs of our workflows, but still manage to be as efficient and flexible as possible. That system, for me, was ServiceTitan Field Service Management. Product Quality: ServiceTitans reliability and feature sets were the deciding factors for us when it came to selecting a Field Service Management solution. Its cloud-based architecture and quick integration made staffing up our remote workforce no problem at all. Additionally, the reports presented by ServiceTitan gave us the ability to become more proactive in our business decision-making processes with insightful customer satisfaction ratings and job trending information. Deployment Support: The icing on the cake of our experience was ServiceTitans excellent support team. Their knowledge and guidance was invaluable in helping us get up and running with the system. They not only worked with us to customize the system to fit our unique goals, but also provided expert advice for optimization and best practices for successful deployment. Overall Rating: 5/5 ServiceTitans Field Service Management offering is quite possibly the best of its kind, and I can confidently say that it has exceeded my expectations in every single way.

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Buyer, North America Mid Market Company

Feb 17, 2023

ServiceTitan Field Service Management Review #1 Ive been in the field service industry for some 20 years, so Im pretty familiar with the way things have been done in terms of managing service orders, scheduling workers and tracking invoices. As such, Im very impressed with what ServiceTitans Field Service Management offering provides. Its easy to use, intuitive and streamlines many of the repetitive tasks that often bog down larger business operations. The customer service has been great when Ive needed support. Agents are always available, friendly and knowledgable - they will work with you until your problem is solved. Im quite pleased with the responsiveness of the service team. The Service Order Management interface is straightforward, allowing operators to quickly organize and assign tasks to the right team members during the process of scheduling and tracking operations. With most applications, you often end up wasting a lot of time doing back-and-forth communication. ServiceTitan makes that part of the job easier. When it comes to invoicing, this is where ServiceTitan really shines. With just two clicks in the software, workers are able to manage invoices, generate quotes and add markup within a matter of seconds. This saves so much time and headache, allowing for smoother operations for my business. In summation, I give ServiceTitans Field Service Management product 5 out of 5 stars for overall ease of use and customer service satisfaction. This solution has simplified my operations and saved me significant time and energy in the process.

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Buyer, North America Mid Market Company

Feb 16, 2023

User Interface - 5 stars I have been blown away by the amount of thought and detail that has gone into ServiceTitans user interface. Not only is it incredibly intuitive and easy to use, but it also has some great features that allow me to customize it to the specific needs of my company. I have found that the interface makes it incredibly easy to quickly and efficiently manage customer inquiries, view customer data, and keep track of response times, among other things. In addition, the user interface can also be customized for specific projects or for entire teams, saving us a lot of time and effort in the setup process. In conclusion, I give ServiceTitan a 5 out of 5 star rating for its great user interface.

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Buyer, Asia Pacific Mid Market Company

Feb 16, 2023

Interoperability and Integration Rating: 4.5 stars We have been using ServiceTitan for the past few months and have been really impressed with the interoperability and integration. We have been able to connect and integrate it with our existing systems without any issues, making the data migration process effortless. We also found the layout to be easy to use, and the customer service excellent if ever we have any problems. Cost of Ownership Rating: 2.5 stars The cost of ownership for ServiceTitan seemed to be reasonable, when we first decided to go with them. As our usage has increased however, we have noticed that the cost increases with added features and upgrades, making budgeting a bit unpredictable. We also have to renew our license each year, which can sometimes be a bit high.

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Buyer, North America Mid Market Company

Feb 16, 2023

Review 2 I have been using the field service management solution of ServiceTitan for the past few weeks, and my experience so far has simply been incredible. Heres why - • Running a field service business comes with its own set of challenges, and ServiceTitan has been a boon, helping me manage and monitor resources with relative ease. The best part is that the system is totally customizable according to my preferences, and its incredibly user friendly. • Keeping customer service in mind, ServiceTitans mobile app is a great way to stay connected to technicians when they are away from the office. This ensures that they are in the know of customer needs while they are on the field, and theyre able to update customers quickly on the resolution of their tasks. • Above all, the value for money is what I most appreciate. ServiceTitans pricing structures are made to suit businesses of all sizes, and the ROI is something that I look forward to. Thus, I am happy to rate it 5/5 for such amazing features.

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Buyer, North America SME Company

Feb 15, 2023

Review on Cost of Ownership and Interoperability and Integration of ServiceTitan used as Field Service Management

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Buyer, North America Mid Market Company

Feb 15, 2023

Having worked alongside ServiceTitans Field Service Management system in a multinational organization as Director, my review is hugely optimistic. Not only do we get the exclusive service of a cloud-based solution, it has revolutionized our day to day operations and improved customer service. The professional yet user-friendly system allows us to maintain task management and scheduling, quality monitoring and management, inventory control, and fleet management. All the various services have streamlined our processes and ultimately reduced service costs significantly. The ServiceTitan platform also provides us with options to use predictive analytics and machine learning for predictive forecasting and marketing. Another service that should be praised is ServiceTitans customer support team. Theyre very responsive, fast and professional. Every problem is solved within a short period of time, enabling us to focus on improving our customer service while staying on top of the market. In conclusion, I highly recommend ServiceTitans Field Service Management. Our organization benefitted immensely from the system and it offers great value for its cost. Our experience was flawless and I am confident in awarding ServiceTitan a 5-star rating.

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Buyer, North America SME Company

Feb 14, 2023

I recently got to use ServiceTitans Field Service Management offering. Although it offers a comprehensive service experience, it is an overpriced product. With regards to cost of ownership, ServiceTitan is needlessly expensive and does not offer the same discounts that its competitors do, making the cost difficult to pay for. I rate the product 3/10 for this. Value for money is also quite low. The core offering does not stand out from existing solutions and also lacks certain important features. Although customer and technical support is good, it does not match the premium price tag associated with the service. For that reason, I rate ServiceTitans value for money at 4/10. However, functioning wise, the software is quite competent. The user interface is functional and efficient and is able to perform the required tasks flawlessly. It also offered a few customizations that were useful in our organization. Thus, in terms of functionality, ServiceTitan fares well and I rate it 6/10. In conclusion, while ServiceTitan provides a satisfactory experience, its pricing and value for money remain problematic and make it difficult to recommend. In addition, the lack of discounts further increases the cost of using the service. Finally, I rate ServiceTitan at 4/10 overall.

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Buyer, Europe Company

Feb 14, 2023

Review 4 My experience with ServiceTitan has been exemplary, with the software offering a great range of support for our field service operations. Onboarding of the software was no issue at all; within a few minutes of entering the system, it was clear that the software was the perfect fit for the needs of our multi-national company. One of the features I especially enjoyed was the internal communication system. This has allowed us to stay in contact with all field technicians and provided us with a convenient way to stay updated on job progress and completion. That said, the AI algorithms have also come in handy in predicting job completion time, meaning we can organize our resources accordingly. Furthermore, ServiceTitans customer service has been wonderful. Whenever we had questions, the staff have been there to answer them, often taking the initiative in suggesting best practices, strategies and such. Its something I value because it shows their commitment and level of service. Overall, my experience with ServiceTitan has been nothing short of amazing. Id recommend ServiceTitan to anyone in the market for a field service management software. Rating: 4.5/5.

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Buyer, UK Company

Feb 13, 2023

Review 3 (Product Reliability): Well, what can I say about ServiceTitans field service management offering? Its definitely reliable and dependable! I have never encountered any issues with the software and customer service teams, they have always been available to us when we have needed them. They also offer easy integration with other software, and the cloud-hosted technology ensures that our data is secure. We have had an overall great experience with ServiceTitan so I rate their product reliability 4.5/5 stars.

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Buyer, North America Mid Market Company

Feb 13, 2023

ServiceTitans Field Service Management Offering Third-Party Integration - 4/5 Ive been using ServiceTitans third-party integration services as well. This aspect of ServiceTitan has allowed me to quickly set up our existing software packages so that they can interact with ServiceTitan and make our processes much more efficient. For example, the integration with our accounting package has made it easy for us to track the job costs for everything that we do and to invoice our customers once the job is complete. ServiceTitan also allows us to link our invoices and estimates to Salesforce and QuickBooks, so that our communication with our customers is completely automated and efficient. Id say the third-party integration aspect of ServiceTitan is quite good and Id rate it 4 out of 5.

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Buyer, UK Company

Feb 12, 2023

ServiceTitans Field Service Management solution has been a great addition to our business. Its easy-to-understand interface and features is great for non-tech savvy staff, allowing us to carry out our daily operations swiftly and with minimal effort. I also appreciate the various reports and analytics I can generate from ServiceTitans Field Service Management software. This helps save me days of digging through messy data to put together essential reports for our executive meetings. On the customer service front, I must say that the Support team has been amazing. They are always quick to respond to our queries and make sure to prioritize any urgent cases that arise out of the blue. Any help that we need with the systems functionalities is provided by them in no time. On the whole, ServiceTitans Field Service Management solution is ideal for businesses looking for a feature-rich platform with excellent customer service support. A rating of 8/10.

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Buyer, North America Mid Market Company

Feb 11, 2023

Review 2: Product Innovation (3/5 stars): ServiceTitans field service management offering has some nice innovative features, but overall I found them to be a bit lacking. For example, their scheduling tools are great but they dont offer any AI-based scheduling capabilities which I think would add a lot of value to the product. Additionally, their analytics tools are outdated and dont offer the robust reporting options that I would expect from a leading service provider. Although they have some nice features, they need to do more to solidify their place in the competitive field service management market.

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Buyer, Europe Company

Feb 11, 2023

I have been using ServiceTitan for our field service management needs, and in general have been quite pleased with the results. ServiceTitan offers excellent value for money, especially when compared to other similar options. Additionally, the setup and onboarding process was made much easier due to the user-friendly interface, and the mobile compatibility allowed our technicians to utilize the software even when away from the office. However, we have encountered a few bumps along the way. For instance, we faced some problems with the calendar booking feature, though they were relatively minor and resolved with assistance from ServiceTitans customer service team. Despite these minor setbacks, I believe ServiceTitan is a good software for our needs. One area I wish it had focused on better was the futuristic use cases. We wanted to use AI for scheduling and optimization of our bookings, but we found it was not supported by ServiceTitan. In conclusion, I think overall ServiceTitan is a great choice for our field services management needs. I would rate ServiceTitan 8/10 for its value for money, and 6/10 for its futuristic use cases.

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Buyer, UK Company

Feb 10, 2023

I am part of an organization that specializes in offering its services to customers in the property management vertical. We recently opted for ServiceTitan to manage our field service operations and had a great experience. When it comes to customer service, ServiceTitan has been great for us. They have a well-trained team of experts who are always available to address our queries and guide our team to make the most out of the software. We have been able to provide our customers with unparalleled service through the software features such as dynamic scheduling and automated reminders. The cost of ownership of the software is also quite reasonable. ServiceTitan has custom packages that make it easier for us to make the best of the software at a cost-effective price. The estimated return on investment was also worth mentioning as we were able to see the returns within a few months of using the software. Overall, I would highly recommend ServiceTitan as a Field Service Management. It has helped us a lot in improving our field service operations and providing better customer service. Rating: 5/5

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Buyer, Asia Pacific Mid Market Company

Feb 10, 2023

I found the deployment support provided by ServiceTitans field service management offering to be satisfactory. The team was able to understand our requirements and provide us with a component-wise customized support framework to ease our deployment issues. The support was made available for us even during off-hours and the team proactively checked on the progress at the scheduled review meetings. All in all, I would give their support 3.5/5. Product USP

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Buyer, North America SME Company

Feb 09, 2023

Rating: 2/5 The after-sales support available from ServiceTitan for their field service management was also extremely unsatisfactory. Despite multiple messages and attempts to get assistance, the technicians invariably gave us generic answers that we couldve gotten from their website. There was never any assistance or expertise provided beyond that which was already available to us as customers. In addition, the response times were unacceptably slow, exacerbating the poor experience we had with the software.

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Buyer, Asia Pacific Mid Market Company

Feb 09, 2023

Im quite satisfied with the customer service Ive received from ServiceTitan. Every time Ive had a question or problem, their support team has been extremely helpful and attentive, responding in a timely manner and getting the issue resolved in no time. They also have helpful tutorials and FAQs available on their website, which I find immensely valuable. In addition, theyve been very flexible and accommodating when Ive had to make changes to my account. Overall, ServiceTitan has an excellent customer service team thats been there to help me out and make sure that Im getting the most out of their software. Rating: 9/10

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Buyer, UK Mid Market Company

Feb 08, 2023

Review 4 : ServiceTitan Field Service Management I have had the pleasure of using ServiceTitans Field Service Management system for a few years now and I must say its been a great experience. Compared to other systems in the market, ServiceTitan is far more cost-effective, and its powerful integration and interoperability capabilities have been of immense value to our organization. As a director of a multinational company, I was looking for a solution that could easily handle our international requirements, and ServiceTitan has done that beyond what I couldve imagined. For instance, ServiceTitan seamlessly integrates with third-party payment gateways, providing customers with the convenience to make their payments quickly. Furthermore, ServiceTitan is highly interoperable, allowing us to quickly integrate it with our existing applications. To give you an example, we were also able to easily integrate it with our customer relationship management system, which makes it easier for us to transfer customer data between the two systems. I must say that I am completely satisfied with ServiceTitans Field Service Management system and would highly recommend it to anyone looking for a cost-effective and powerful system. I rate it 5/5 stars!

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Buyer, UK Company

Feb 07, 2023

I recently switched to ServiceTitan for managing my organizations field service operations and I am glad I did. The overall experience so far has been quite satisfactory. When it comes to customer service, ServiceTitan is one of the best. They have an attentive and well-trained customer support team that worked tirelessly to help us set up the software and ensure that our team can use the software to its fullest. It has been a great help for us in providing our customers with the best service. The cost of the software is also quite economic. Although there are multiple packages, we opted for the custom package that meets all our field service management needs at an economical price. The estimated ROI was also quite in line with our expectations. To conclude, I am quite impressed with ServiceTitan and its features. Working with them has made our field service operations much smoother and more efficient. Rating: 5/5

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Buyer, Asia Pacific Company

Feb 06, 2023

I recently got to use ServiceTitan Field Service Management offering. It was a great experience until I realized how expensive their services are compared to other alternatives in the market today. After using the software for almost six months, I feel that I can give a first-hand review about ServiceTitan for potential customers to inform their decisions regarding this specific product. First and foremost, I would like to point out the extremely high cost of ownership. Although the company prides itself in providing quality service, the cost associated with owning and operating the service far exceeds other alternatives. In addition, it does not offer any discounts for long-term use that can bring the cost down. As a result, this makes the cost of utilizing ServiceTitan prohibitively high and severely limiting the ROI. I rate the product 3/10 due to this. Secondly, the value for money of ServiceTitan is not particularly high at all. Their tools, while being comprehensive, are still not better than existing software choices available in the market. What made it worse was that ServiceTitan was also missing certain features that competitors offered at much lower prices. Customer and Technical Support was helpful, but that could not bridge the gap in their offering compared to the competition. I rate their value for money at 4/10. Thirdly, their user interface, while not being particularly beautiful, was able to do all the required functions without there being any hiccups. I found that the software was able to perform all the functions requested from it and it executed in an efficient manner. The UI also offered some customization options that proved to be useful in our particular organization. Thus, with regards to functionality, ServiceTitan fares quite decently and I rate it 6/10. In conclusion, although ServiceTitan does not stand out much in the market in terms of features, it does offer some useful elements. However, due to the higher cost of ownership and lower value for money as compared to competitors, my trust in the software has been somewhat compromised. I, therefore, rate ServiceTitan at 4/10 overall.

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Buyer, SME Company

Feb 03, 2023

I had the opportunity to work with ServiceTitan from the point of our organizations transition process from traditional field service operations to ServiceTitans software. It was an amazing experience for me as ServiceTitan proved to be a great Field Service Management. The customer service of ServiceTitan was top-notch. I was assigned an account manager who was knowledgeable, friendly and able guide us in the smooth transition process and beyond. The customer service team also made sure that all our queries and issues related to the software were addressed and resolved within a day. Moreover, the cost of ownership of the software is quite reasonable. Although ServiceTitan offers multiple packages, we opted for one of their custom packages and were able to make the best of the software without incurring a huge burden on our budget. Overall, Im thoroughly impressed with ServiceTitan and its features. Working with them has made our field service operation smoother and provides our customers with the best service. Rating: 5/5

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Buyer, UK Company

Feb 02, 2023

I recently had the chance to evaluate ServiceTitans Field Service Management offerings. All in all, it was a great experience as most of the primary features met our expectations. Yet, the product showed little support for futuristic use cases, limiting its usability and effectiveness. Furthermore, the cost of ownership for the program is quite high, making it less attractive for many businesses. On a scale of 1-10, I would give it a 7 for its primary feature set.

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Buyer, SME Company

Feb 01, 2023

Using ServiceTitans field service management offering has been a great addition to my business. It offers an array of features that have really had a positive impact on my workflow. For instance, all of the client data and job status are conveniently stored in one place. Plus, I can charge customers directly and get payments quickly. The design of the software is excellent. The dashboard is really easy to use, and Im able to quickly access every feature. I dont have to waste time trying to figure out how to use the software - everything is simple and straightforward. I can also generate invoices and reports in a couple of clicks. The customer service team is also incredibly helpful. Whenever I had any questions or needed advice, they were always ready to answer. They made this transition to a new software as stress-free as possible, and Im very thankful for the support I received. In short, ServiceTitan is a great field service management offering. Its revolutionized the way I get my job done, and I would recommend it to anyone. The product features and quality are unbeatable. For those reasons, Im giving it a 5/5 rating.

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Buyer, SME Company

Feb 01, 2023

Having used ServiceTitan for our field service operations for the past few months, I can say that I honestly have been impressed by its overall innovation and use of the latest technologies. However, its difficulty to use can at times be a challenge to get around. Thus, I have decided to write this review to share my thoughts on ServiceTitans innovation and its ease of use. To start, ServiceTitan certainly deserves praise for its innovation. Its ability to provide a job scheduling system, an inventory management feature, and a secure cloud-based platform to store data is something that competitors cannot match. My company has seen many benefits from these capabilities, which I can confidently attest makes operations far more streamlined. In light of this, I would rate ServiceTitans innovation and use of the latest technologies 4/5 stars. Unfortunately, I must say that ServiceTitan fails to deliver on the ease of use front. The user interface is overwhelmingly confusing and its steep learning curve can be disheartening for those without technical prowess. Additionally, ServiceTitans help section is far from comprehensive and does little to explain how one beyond the basics of the software. I therefore rate ServiceTitans ease of use 1/5 stars. Overall, ServiceTitan certainly sets itself apart in terms of innovation and use of the latest technologies. However, its usability issues really constitute a major obstacle in it becoming a respected Field Service Management. I would therefore rate it 3/5 as an overall Field Service Management.

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Buyer, North America Mid Market Company

Feb 01, 2023

Review #2: ServiceTitans Field Service Management offerings We recently had the opportunity to look at ServiceTitans Field Service Management solutions for our organization. We found it to be very satisfactory in terms of cost of ownership and value for money. The cost of ownership was surprisingly low, especially compared to similar offerings from our competitors. We were able to make significant savings throughout the process and that too without sacrificing any of our efficiency or effectiveness. The service was also quite satisfying. We found the customer service to be helpful and responsive, while the onboarding process was incredibly easy despite being quite comprehensive. Accessing features such as electronic scheduling and automated invoicing was incredibly useful, as it now helps us keep track of our progress more effectively. Overall, we found that ServiceTitans Field Service Management offerings are well worth a try. We have gained immense value from it and we highly recommend it to other organizations looking for similar solutions. Rating: 4.7/5

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Buyer, Asia Pacific Company

Feb 01, 2023

3. As the senior manager of an engineering team, I was looking for a reliable solution to help manage our business operations. With that, I stumbled upon ServiceTitan and decided to give it a try. The software has definitely been a game changer for us. It has improvised our workflow by offering an efficient and automated platform for scheduling tasks, tracking projects and managing resources. With ServiceTitan, I can monitor and oversee the entire project timeline without any manual effort. Not only that, ServiceTitan also allows me to access various analytics and reports which helps me to optimize our workflow by analysing our performance. Additionally, ServiceTitan also has the capability to sync with the latest technology to offer services such as video conferencing and remote assistance. Overall, ServiceTitans field service management solution has been instrumental in making my job easier by streamlining our processes. Its an innovative and comprehensive tool that provides immense value. The fact that we can integrate our existing systems and applications with ServiceTitan is an added advantage. 9/10

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Buyer, Europe Company

Feb 01, 2023

Review 2: ServiceTitans field service management offering continues to surprise and impress me. As the head of a major organization, I was initially apprehensive about introducing new technology into our workflow, as I was skeptical about its implementation and usage. After huge success with ServiceTitan, I can safely say that my concerns were unfounded. From resource optimization to tracking, ServiceTitan allowed us to strategically plan our workflow and use our resources to the best of our ability. Combined with the comprehensive yet easy-to-follow user interface, our employees adopted the product quickly and smoothly. Id also like to make a special note of their use of next generation technology – ServiceTitan is a leader in leveraging the agile approach, making it easier to quickly deploy the latest resources in a safe and secure manner. I would happily rate this product as a 9/10.

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Buyer, UK Company

Jan 30, 2023

User-Friendly Interface The most impressive part is the intuitive interface of the ServiceTitan platform. Our IT team members were able to quickly and easily get familiar with it. No matter the knowledge of the person interacting with the argument, they always found the answers they needed. We were also greatly impressed with the Mobile App. It was well designed, extremely user-friendly and allowed us to keep track of everything on the go. I would rate their interface a 10 out of 10.

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Buyer, UK Company

Jan 30, 2023

Review 5 : ServiceTitan Field Service Management I have been using ServiceTitans Field Service Management system for the past 5 years and I must say I am quite impressed. The cost of ownership and its powerful integration and interoperability capabilities make it an ideal choice for any business. To give you an example of its integration capabilities, I recently set up a dedicated integration with a third-party payment gateway service which helps customers make online payments for their orders. Furthermore, ServiceTitan is also highly interoperable, which allows us to quickly and easily integrate it with our existing applications. All in all, I am very pleased with ServiceTitans Field Service Management system and I must say that it has provided us immense value. I would highly recommend it to anyone and give it 5/5 stars!

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Buyer, North America SME Company

Jan 28, 2023

ServiceTitan: Performance I have to say that ServiceTitan has performed above my expectations. Its clear that the team behind the product put a lot of care and thoughtfulness into the design and execution of their solution. The system is also easy to use and navigate, and my team had no trouble getting accustomed to it. Rating: 4/5

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Buyer, Asia Pacific Company

Jan 27, 2023

Im writing this review to praise ServiceTitans Field Service Management software. As an IT professional who often needs to manage and conduct many different operations, I find serviceTitans features to be very convenient and easy to use. With such a wide range of features, companies of any size can benefit from the platforms various capabilities. When it comes to customer service, the team provides me with quick and accurate solutions to any issue I have. They always ensure that my questions, concerns, and inquiries are addressed properly and that Im satisfied with their response. Therefore, I highly recommend ServiceTitans Field Service Management to anyone in need of a reliable and feature-rich platform. Its interoperability and integration options, coupled with its excellent customer service makes it a great choice. A rating of 9/10.

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Buyer, Europe Company

Jan 27, 2023

Review 1 - ServiceTitan: Ive been using ServiceTitan as a Field Service Management for a few months now, and frankly Im not impressed. The customer service is abysmal - they take forever to respond to queries and take twice as long to resolve them. They also dont keep you informed at all regarding what theyre doing in order to resolve the issue, leaving me feeling out of the loop and powerless. Additionally, the software lacks any futuristic use cases that could help my business thrive and thats disappointing. All in all, I wouldnt recommend this service - I give it a 1 out of 5.

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Buyer, Asia Pacific Company

Jan 27, 2023

ServiceTitan has been instrumental in helping boost the efficiency and accuracy of our field service operations. After looking into the major field service software offerings, my team selected ServiceTitan primarily owing to its intuitive user interface and easy-to-use features. Additionally, ServiceTitans customer service team was always available to answer my teams questions and provide guidance throughout the setup process. From automated task tracking to customer contact/payment processing and order templates, ServiceTitan had it all. My team would rate ServiceTitans customer service and ease of use 4.5 out of 5 stars. Its been an excellent experience for us and we look forward to unlocking more value from the platform in the days to come.

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Buyer, Europe Company

Jan 27, 2023

Review #1: ServiceTitan Field Service Management Rating: 3/5 Im a Procurement Manager, so efficiency, accuracy and cost are all key aspects I look for in my companys field service management offerings. Unfortunately, ServiceTitans field service management products has fallen short in these aspects for me. From an ease of use perspective, the user interface isnt particularly intuitive, so it took some getting used to. Also, when we implemented it, we had to spend a lot of money getting the data migrated from our previous system, which cost us a bit more than expected. That said, I must add that after the initial implementation, it ran fairly smoothly and we saw some savings on labor costs and better performance management. However, the cost of ownership, especially the hidden fees, was higher than we expected and not in line with what other field service management solutions generally charge.

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Buyer, SME Company

Jan 26, 2023

I recently began using ServiceTitan for our businesss field services, and I must say, Im pleasantly surprised. Theyve got an excellent customer service team who responds in a very timely fashion, and is willing to address any issue that arises. The ease of use of their software is also impressive – even as a small business owner not well-versed in IT, I was able to learn the basics of how to use the software without too much difficulty. With frequent updates, there are plenty of options for our business to explore. In terms of overall satisfaction, Id give ServiceTitan a 7/10. Sure, there have been moments of frustration when the platform wasnt performing, but all in all, theyve been a great asset to our business.

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Buyer, North America Mid Market Company

Jan 26, 2023

3. ServiceTitan as Field Service Management review

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Buyer, North America Mid Market Company

Jan 25, 2023

## ServiceTitan is all about customer satisfaction, and their after sales support is a prime example of that. Whenever Ive had an issue, their experts have responded in no time and have been able to quickly help me out. Moreover, their customer success team reaches out consistently to ensure that I get the best out of their product. Their friendly, positive attitude and selfless customer service make them distinct from the competition. Rating: 9.5/10

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Buyer, SME Company

Jan 25, 2023

Using ServiceTitans field service management software has been an efficient and cost-effective choice for our small business. From the get-go, their customer service strikes you with their willingness to provide excellent service. Problems are usually solved within 48 hours and they often try to go the extra mile to ensure that our needs are met. On the other hand, their platform is very friendly and easy to use, even for a non-technical user. This gives us the convenience of setting up and managing our services quickly. All in all, I would rate the user experience a 9/10. The only thing I would mention is that I wish there were more handy features, but thats mostly because Im expectance-oriented!

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Buyer, Asia Pacific Company

Jan 25, 2023

Im a senior manager in the field service management industry, so I feel Im well-acquainted with the various different solutions providers. Ive recently started using ServiceTitan, and I must say that Im really impressed by their innovation and use of next-generation technology. The features Ive been able to take advantage of, such as custom workflows, remote data access, and GPS tracking, have enabled me to better manage my service personnel in the field. Their platform also provides me with real-time delivery, invoicing and payment processing that is fast, easy and secure. The customer service portal makes communicating back and forth with clients and teams effortless. Speaking of their customer service, Ive never experienced such polite and helpful staff. Every time Ive had a question or issue, Ive been able to count on a rapid response, which has saved me a tremendous amount of time and hassle. Ive also had the freedom to explore the futuristic use cases that ServiceTitan has to offer. From their algorithms that predict job and servicing trends to their deployment of the latest connected home devices and IoT technologies, Im confident that ServiceTitan is dedicated to keeping up with the latest in industry trends. Overall, ServiceTitan is an incredibly innovative and feature-rich platform that is perfect for field service management. Id give them a 9.5/10 rating for innovation and use of next-generation technology and a 9/10 rating for supporting futuristic use cases.

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Buyer, Asia Pacific Company

Jan 25, 2023

1. ServiceTitan as Field Service Management review

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Buyer, UK Mid Market Company

Jan 24, 2023

Review #5 Im extremely pleased with ServiceTitan as my all-around Field Service Management as it is filled with a variety of innovative features that simplify and optimize my business operations. It is evident that ServiceTitans team of developers have worked tirelessly to provide a powerful and streamlined product that is tailored specifically for the field service industry. Their novel use of next generation technology is perhaps the most impressive with ServiceTitan. Their AI-powered routing system has enabled me to reduce fuel costs significantly, and their smart ticketing system has made customer service issues much easier to deal with. These cutting edge features help me keep my operations up to date and allow me to quickly access essential data and insights. ServiceTitan also has other features such as automated reminders and scheduling, as well as inventory management. Overall, I would rate ServiceTitan 8.7 out of 10 for its remarkable product vision and use of cutting edge technology. It has enabled me to drive productivity and efficiency in my business, and Im sure that ServiceTitan can do the same for other field service companies.

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Buyer, UK Mid Market Company

Jan 24, 2023

with other tools ServiceTitan Field Service Management review 1 (5 stars): Im a small business owner and recently my team and I decided to switch to ServiceTitans field service management offerings. The transition was surprisingly smooth and hassle free and it didnt take us very long to get our teams on board. I was truly amazed at ServiceTitans commitment to innovation and their use of next-generation technology. Their mobile capabilities enable our teams to access the right data and documents wherever they are and instantly share the relevant information with their colleagues. We are also grateful for the level of Interoperability and integration that ServiceTitan provides with other software options. We can track technicians job progress, rates of completion, and client satisfaction quickly and accurately. I highly recommend their products and services and give ServiceTitans field service management offering five stars.

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Buyer, North America Mid Market Company

Jan 24, 2023

ServiceTitan Field Service Management Review #5 In the two weeks Ive worked with ServiceTitans Field Service Management application, Ive noticed a drastic increase in the efficiency of my business operations. Ive spent many years in the industry managing service orders, allocating workers and tracking invoices, and this offering has streamlined my tasks significantly. The customer service has been satisfactory, though sometimes I encountered delays in receiving help from agents. The technical support team was friendly, courteous and patient, though at times requiring up to twenty or thirty minutes to provide a sticky solution. For the most part, however, Ive been happy with the response time. I found the Service Order Management interface to be a lifesaver. It was easy to coordinate tasks and assign them to the right people, assign production times and monitor the entire process from my desktop or mobile device. Which, ultimately, made my life a lot easier. When generating invoices, ServiceTitan shines. Quotes and markups can be completed with a single click, and invoices can be sent to customers within seconds. Having such a powerful solution cuts out a lot of manual work, allowing me to concentrate on growing my business. To summarize, I give ServiceTitan 4.7 out of 5 stars for its customer service and outstanding Field Service Management offering. It has simplified my business process and saved me significant time and energy in the process.

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Buyer, North America Mid Market Company

Jan 23, 2023

Deployment Support Im glad to have the IT department work with ServiceTitan with their field service management. The deployment was incredibly smooth and efficient, and I want to personally thank the ServiceTitan team for their exceptional support. They came to us with exceptional preparation, providing us with the detailed instructions, training, and onboarding information for a successful launch. The customer representatives were patient, knowledgeable and helpful at each step of the process. I would rate their deployment support a 9 out of 10.

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Buyer, SME Company

Jan 23, 2023

2. ServiceTitan as Field Service Management review

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Buyer, UK Company

Jan 23, 2023

ServiceTitan Review 1: Cost of Ownership Having used ServiceTitan in the field management software industry for the past few years now, I can confidently give this asset a solid review. Right from the start, the cost of ownership caught my attention. It is fairly priced as there are plenty of features available for the price. As it is cloud-based, there can be multiple users at different locations with no extra costs. All of my data is stored on several safe and secure servers and can be accessed immediately, regardless of the users location. What I truly appreciate about the cost of ownership is that there is no need to pay a huge sum up front. ServiceTitan is available on a monthly payment basis, so I could really scale up the features according to my need and feel financially secure as I ramp up my use of the software. Overall, I give ServiceTitan a 4/5 stars for its cost of ownership.

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Buyer, Europe Company

Jan 23, 2023

ServiceTitan Field Service Management Review Rating: 5/5 As a Lead Software Engineer, going into the search for a Field Service Management solution, I had many expectations. ServiceTitan has easily met every single one of them - and then some! Product Quality: ServiceTitans cloud-based architecture was the first feature that caught my eye. We were able to integrate the system very quickly and easily across the entire organization, and customize it for our individual needs. Its reporting capabilities give us a comprehensive overview of our operations - including customer satisfaction ratings and job trends - allowing us to identify any pain-points in our processes and address them accordingly. Deployment Support: The ServiceTitan team also deserves a special mention. I cant sing their praises enough! Everything from expediting the setup of our remote teams to helping with streamlining our back-office processes was done quickly and efficiently. Their support enabled us to be up and running with the system in a flash. Overall Rating: 5/5 I cant say enough good things about the ServiceTitan Field Service Management offering. It not only met my expectations but surpassed them. If youre looking for a system to make your field service operations run smoother, I highly recommend ServiceTitan.

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Buyer, UK Mid Market Company

Jan 23, 2023

5) Recentlly, my organization adopted ServiceTitan as our Field Service Management and I am quite pleased with the results. It has enabled us to manage our field operations efficiently and the user experience has been fantastic. The automated scheduling and routing of technicians, along with its integrations with payment and accounting software are very useful and it has enabled us to future proof our operations to some degree. At the same time, the software comes at a very affordable price which is great. The customer support team has also been helpful in resolving our queries and guiding us in the process. All in all, I would rate ServiceTitan 9/10. It is an effective Field Service Management that is designed to be priced competitively and that definitely works in our favour.

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Buyer, Asia Pacific Company

Jan 22, 2023

Review #3 As the VP of Operations, I have had the pleasure of evaluating ServiceTitans Field Service Management solution, and I must say I am quite impressed. It is a user-friendly interface that makes it super easy for technicians to look up job information, special requests, and parts needed. This has definitely improved their productivity as they now have instant access to what they need. We have also been able to take advantage of the GPS-enabled feature to better manage routes, anticipate times of arrival and completion for each job site, and track technician performance and capacity. This is major when it comes to optimizing our process and getting the job done in a timely manner. Besides the GPS feature, we have been able to manage payments, tickets, and invoices in an automated way, which helps us save considerable time and resources. Integrating with our existing systems and processes has also been effortless. Overall, ServiceTitans Field Service Management solution has been quite helpful for us. I would give it a rating of 9/10.

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Buyer, Asia Pacific Mid Market Company

Jan 22, 2023

Review 3 - ServiceTitans Field Service Management I had the chance to recently test out ServiceTitans field service management solution and I came away quite impressed with the exhaustive suite of services it provides. Its solid product vision was apparent from the start and its user-friendly interface made it everyones go-to for a range of field service initiatives. When it comes to features, ServiceTitan really checks all the boxes. From real time job scheduling, inventory management, and customer communication apps to billing, accounting, and reporting tools - they have it all. Of course, the must-haves like margins, profitability, and labor cost tracking tools that help maximize efficiency are all included with the package. In terms of value for money, ServiceTitans offering is fairly competitive when you factor in its ability to integrate with existing systems and its affordability as it relates to scalability. In all, Id rate ServiceTitans field service management offering a 7 out of 10 for its product vision and range of features, plus the value for money it provides. Definitely worth considering if youre in the market for a field services solution.

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Buyer, North America Mid Market Company

Jan 22, 2023

ServiceTitan Review 2: Interoperability and Integration If theres something I can reliably say about ServiceTitan, it is that it goes above and beyond when it comes to interoperability and integration. As a user, I was able to connect the software to multiple other conflicting operations with no issue. It truly helps maintain the manual work to a minimal. The seamless integration allowed me to introduce an automated workflow for my team, which significantly improved our productivity. The immense possibility to be integrated with other popular frameworks such as Salesforce, QuickBooks, and SAP were also very attractive for me. I could maintain my companys financials, marketing, and customer service operations from the same software. I give ServiceTitan 5/5 stars for its interoperability and integration features.

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Buyer, North America Mid Market Company

Jan 21, 2023

with existing software ServiceTitan: Product Vision I was looking for a software solution to help my team manage our field services better. ServiceTitan caught my attention with its impressive product vision and suite of features. From offering detailed tracking and reporting tools, to eliminating paperwork, ServiceTitan enables us to keep customer service at the forefront of our operations. The team behind ServiceTitan has also shown a dedication to keeping customer satisfaction at the forefront of their product vision. Rating: 4/5

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Buyer, SME Company

Jan 20, 2023

As a small business owner, I needed an effective and efficient Field Service Management. Thats how I found out about ServiceTitan and I must say, it did not disappoint. It has some amazing features. First, the cost of ownership it is incredibly affordable and offers great value for money. This has been a real game-changer for me as it has helped me keep my costs down. As for the product itself, it is highly innovative. AI and ML-based automation is a great advantage, and the user interface is very user friendly as well. Apart from that, the CRM features really come in handy too. I can access all customer data in one centralised place, making my customer management process much easier and convenient. To sum up, ServiceTitan is a terrific Field Service Management. It has enabled me to streamline my processes with minimum effort and cost. I would definitely recommend it to any small business owner. 9.2/10

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Buyer, Asia Pacific Mid Market Company

Jan 20, 2023

5. I have used many field service management solutions over the years, but ServiceTitan stands out from the rest. It is intuitive, easy to use and incredibly robust. The rich feature set is one of the things I love about ServiceTitan. It offers an array of tools that improves collaboration, enhances customer service and allows us to manage our team more efficiently. With ServiceTitan, I can track each jobs timeline, assign tasks to techs, handle call queues and access real-time insights regarding my teams performance. I have also been impressed by ServiceTitans ability to facilitate remote support and video services. This feature has offered us the advantage of troubleshooting our customers issues without having to visit their site. The cost savings generated by this feature made us quite competitive in the market. Overall, ServiceTitan has been a great addition to our team. Its innovative technology and its ability to integrate with existing systems and applications makes it a must-have for any organisation. 9/10

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Buyer, Asia Pacific Mid Market Company

Jan 19, 2023

Review 2 - ServiceTitans Field Service Management I recently had the chance to check out ServiceTitans field service management offerings. Right off the bat, I was quite impressed with what ServiceTitan has to offer in terms of an end-to-end solution for field services. It has a great product vision and its ease-of-use makes it a snap to learn and understand quickly. From a feature perspective, ServiceTitan covers all the bases - from real time job tracking and inventory management, to customer communication tools, billing and accounting, and reporting tools - whatever you need to maximize efficiency and minimize operational headaches, ServiceTitan can provide it. I really like its extensive range of features to help optimize operations - such as margins, profitability, labor costs and more - which really shows that ServiceTitan is up-to-date with the latest industry standards. In terms of value for money, ServiceTitans reasonable pricing and ability to integrate with existing software, customize processes, and offer scalability options make it one of the most affordable options in the market. I would rate ServiceTitans field service management offering an 8 out of 10 for its product vision and range of features, plus the value for money it provides. A great choice for anyone in the field services industry.

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Buyer, North America Mid Market Company

Jan 18, 2023

I recently implemented ServiceTitans field service management solutions for our company, and couldnt be more pleased with the product. While the cost of ownership seems high at first glance, the capabilities and cost savings I experience from the automation of tedious tasks makes it worthwhile. I especially appreciate the way ServiceTitan scales to fit the needs of my business and the ease of use that comes with the advanced features. Customer service reps have quick access to our service contracts, and these seamlessly updated in the back end, resulting in fewer errors and improved process efficiency. Scheduling and dispatching processes have become much easier as we now assign techs and customers to a task and have complete transparency on job status using the mobile application. The reporting features are also very useful in our line of work. I now have full visibility on complete tasks, employee availability and other important factors. The visuals and analytics clearly provide a better understanding of our key performance indicators. I give ServiceTitan 4 out of 5 stars due to the cost of ownership which is the only downside. Other than that, Im extremely happy with the field service management and the improvement in our productivity that this system has provided.

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Buyer, UK Mid Market Company

Jan 18, 2023

Interoperability & Integration Review Integration is a must-have for many field service providers and luckily, ServiceTitans Field Service Management solutions integrate well with other common software packages. From our experience working with ServiceTitan, weve been easily able to integrate their solutions into our own systems, allowing us to more easily and effectively track our customers usage, inventory, and equipment status. Even better, the service integrates seamlessly with popular CRMs as well, so all our customer information is at our fingertips. Id give ServiceTitan 5 stars out of 5 for interoperability and integration.

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Buyer, North America Mid Market Company

Jan 18, 2023

3 ServiceTitan has been a great asset to our companys field service management. The capabilities for integration and interoperability are unparalleled. With the ease of integration comes a seamless workflow, which makes for more sophisticated operations and fewer mistakes. As a business conglomerate, this has been invaluable to our operations. Unfortunately, customer service is not ServiceTitans strong suit. With long wait times and not-so-helpful advice, customer service falls short. I would rate customer service at ServiceTitan a 5/10.

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Buyer, North America Mid Market Company

Jan 18, 2023

## I recently had the opportunity to try out ServiceTitans Field Service Management offering, and I couldnt be happier with its suite of features. Where it really shines is with its scheduling and calendar functions: I can quickly assign tasks to my best technicians and view their progress in real-time. It also helps me stay organized and plan ahead of time, allowing me to anticipate service routes and customer needs accurately. Additionally, ServiceTitan has a great range of customer relation tools, including automated reminders and customer feedback surveys — a great way to build the loyalty of my customers. Rating: 9/10

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Buyer, UK Mid Market Company

Jan 17, 2023

ServiceTitan has been an enormous help in the management of our field services. Their customer service is always there to respond to our inquiries, and they go the extra mile to help solve any issues. Their software is easy-to-use and provides great options that help streamline our process. Id be lying if I didnt say there have been some glitches every now and then, but that has made me more grateful for the excellent service they provide. Id give them a 7/10. It may seem low, but its mainly because of said issues.

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Buyer, Asia Pacific Mid Market Company

Jan 14, 2023

The deployment guide provided by ServiceTitan was comprehensive. It provided us with templates that could be easily edited to suit our needs. Furthermore, they factored in the security protocols and standards that we must adhere to in order to ensure a safe deployment. The guide was not only comprehensive but it was also comprehensive. I would give the deployment guide 4/5. Product Localization

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Buyer, UK Company

Jan 14, 2023

ServiceTitan Field Service Management review 2 (5 stars): Im glad I switched to ServiceTitans Field Service Management offering for my small business. They have amazing next-generation tools that are tailored to helping us manage client data, documents, and jobs more easily. We can keep close track of the progress of our technicians, work completed, and customer satisfaction. The interoperability with other systems is a huge bonus and the mobile applications are super user-friendly. My team and I have spent far less time managing our job tasks since making the switch. I am thankful for the innovation and technology behind ServiceTitan and am really impressed with their services. I highly recommend them and am awarding them with five stars.

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Buyer, UK Company

Jan 14, 2023

Since using ServiceTitan, we have benefitted from its robust asset and service scheduling capabilities, and its seamless integration with our existing systems. More importantly, its simplicity and potency makes using it a breeze. ServiceTitan provides a range of features that help to streamline and digitally transform our operations. We are also able to keep up with the ever-evolving industry standards, and remain competitive with their continual efforts to innovate and provide support for advanced use cases. We have even begun utilizing ServiceTitan provide customers with the ability to book service requests online for added convenience. As a result, it has become the ultimate tool for providing our technicians with the best customer service and enabling us to envision new strategies. Im very impressed with ServiceTitans innovation and use of next-generation technology and would rate it 9/10 for the quality of support and ease of use. Review 4

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Buyer, UK Company

Jan 14, 2023

As the R&D Head of a mid-sized field service management company, I have been using ServiceTitan for a while and wanted to review my experience with the software. On the one hand, the cost-effective pricing was appreciable and the user-friendly design made implementation a breeze. The mobile compatibility was a major plus as it helped when technicians had to use the software away from the office. However, there were a few glitches related to the advanced features. We found the calendar booking not to be functioning as expected, but thanks to fast customer support, we were able to get them resolved quickly. Additionally, I believe ServiceTitan should focus on futuristic use cases as this was a bit lacking in their software. Features such as AI-based scheduling and optimization of tasks werent well-supported. In summary, ServiceTitan has been a decent Field Service Management. In terms of value for money, I would rate them 8/10 and for futuristic use cases 6/10.

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Buyer, North America Mid Market Company

Jan 14, 2023

: Review 1 (Product Reliability): As the AVP of an enterprise, Im very pleased to recommend ServiceTitans field service management offering. Weve been thoroughly impressed by its product reliability—its never crashed or experienced any errors, and everything runs smoothly. Plus, the customer service team is extremely responsive and genuinely helpful. They really go above and beyond, which I really appreciate. The fact that they are backed by cloud-based technology ensures that our data is secure and easily accessible across devices. I would confidently give the product reliability of ServiceTitan 5/5 stars.

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Buyer, UK Company

Jan 14, 2023

I recently came across ServiceTitans Field Service Management system and have been using it for the past few weeks. My team and I have been impressed with the platforms simple design, enabling us to perform complex tasks with ease. ServiceTitans mobile app has been especially helpful in carrying out on-site tasks. The features such as real-time performance updates, quick calculations and data pull help us to be far more efficient in our operations. The most impressive aspect of ServiceTitians Field Service Management system is its use of futuristic technology. We have been able to leverage the power of artificial intelligence & machine learning capabilities to gain real-time insights into operations. We have also been able to integrate with IOT devices in order to better track equipment & maintenance functions. Overall, Id give ServiceTitan an 8/10 rating for its Field Service Management offering. The intuitive design and automation capabilities, combined with the power of AI & ML has enabled us to streamline our field operation tasks. It has all the capabilities that one would require for a functioning service management system.

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Buyer, UK Company

Jan 13, 2023

Review #2 I have recently commenced using ServiceTitan as my primary Field Service Management, and Im impressed by its overall ingenuity. Within its user interface, ServiceTitan has featured multiple innovative technologies that have allowed me to operate my business much more efficiently. Im particularly attracted to the GPS routing system that ServiceTitan has to offer, as it uses a combination of data intelligence and algorithms to help my field technicians navigate their routes more effectively. This has been a game-changer for my business as the technicians now have real-time guidance and instructions available to them. Also, their product vision and features are top-notch. They have enabled me to track queries, manage payroll data, and assign tasks to specific technicians. No other software provides such detailed and accurate insights, which places ServiceTitan ahead of the competition. All in all, I consider ServiceTitan to be a must-have for any field service company. It provides insights, solutions, and optimization opportunities that other software cant, and I would rate the software 8.5 out of 10.

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Buyer, UK Company

Jan 12, 2023

I am quite frustrated with the cost of ownership and interoperability and integration of ServiceTitan as a Field Service Management. Although the subscription fees are advertised as very affordable, the extra features and add-ons can significantly increase the amount you have to pay. Additionally, the system has had issues with its interoperability and integration which have caused disruption in my workflow. Rating: 3/10

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Buyer, Europe Company

Jan 12, 2023

Review 3: Ive had the opportunity to use ServiceTitans field service management offering for the past 6 months and I can safely say that it has been an excellent experience all around. The product had an impressive range of features, from intuitive scheduling options to comprehensive employee tracking, that really allowed us to streamline our workflow, reduce operating costs and increase efficiency within our teams. I must also add that this product has a strong focus on innovation and leverages cutting-edge technology to optimize operations. We have been highly satisfied with our experience with this product. I would happily rate it 8.5/10.

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Buyer, Asia Pacific Company

Jan 12, 2023

5. We recently switched to ServiceTitans FSM product and are already seeing huge improvements. Their user-friendly interface is easy to learn, and their comprehensive suite of tools has allowed us to automate all aspects of our job. Furthermore, the cost of ownership is reasonable and the customer service is unrivaled. Weve been using it for only a few months and can confidently give them a 5/5 rating. We would definitely encourage others to give them a try.

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Buyer, Asia Pacific Mid Market Company

Jan 11, 2023

etc Review 1 When it comes to field service management, ServiceTitan has been a lifesaver. As the R&D Head of a medium-sized enterprise, I was tired of dealing with the multitude of different tools that are needed for proper field service management, not to mention countless hours of manual labor. After we switched to ServiceTitan our productivity level has improved 2-fold, allowing us to get the job done much faster than before. Overall, Im very impressed with ServiceTitans ability to make my work much easier. They offer a full suite of features that allows businesses of all sizes to streamline their field service management process. This includes inventory management, scheduling, job tracking, customer tracking, and comprehensive reporting, all built with the latest technologies. On the innovation side, ServiceTitan stands out as well. Not only do they offer progressive solutions but they make sure that its ahead of its competitors. They offer insights into perspectives and use cases that no other field service management platform can do as it utilizes next-generation technology. Furthermore, having its own analytics capabilities, they make sure that every decision they make is backed up by data. Overall, despite some minor issues, I would rate ServiceTitan 4.5 out of 5 stars. It has certainly allowed me and my business to stay ahead of the curve.

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Buyer, SME Company

Jan 10, 2023

: 1. I recently implemented ServiceTitans Field Service Management for my operations team, and so far Im absolutely delighted with it. The software is well designed and easy to use, which makes it simple for our foremen to dispatch technicians and manage the entire job site from the office to the field. We can easily generate detailed quotes and invoices for our customers, making sure materials and labor are accurately charged. Im especially pleased with the system integration capabilities, providing our team with a competitive edge over other service providers. The customizable reports have been useful in analyzing workloads, identifying training opportunities, and improving efficiency. The after sales support has been impressive as well, with ServiceTitan making sure I never have to worry about any technical hiccups. I give ServiceTitans Field Service Management a 5 out of 5 star rating.

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Buyer, SME Company

Jan 10, 2023

Product Accuracy: We have been delighted with the accuracy of ServiceTitans Field Service Management offering. This software allows us to keep track of multiple engineering teams with relative ease, allowing us to place engineers at the right location and at the right time with confidence. The software also makes it easy to adjust and modify these schedules when needed, making it easier to meet the needs of our various customers quickly and accurately. It is clear that this software was designed for accuracy and precision and we definitely give it 4.5 out of 5 stars.

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Buyer, SME Company

Jan 09, 2023

As a Director running a global organization, I can confidently credit ServiceTitans Field Service Management system to the improvement and accuracy of our processes. It has come as an immense relief and has made our customer service experience that much more enjoyable. The ServiceTitan Field Service Management is a unique solution that is offered in a cloud environment. We were able to experience task management, scheduling, quality monitoring, and fleet management on a whole new level. Through automated operations and inventory control, weve successfully saved costs and improved customer service as well. The customer service support from ServiceTitan is incomparable. The system itself is easy to access and user-friendly, meeting our present needs admirably and catering to our future expectations as well. Well be utilizing ServiceTitan for predictive analytics and machine learning for marketing, forecasting and so on. Im delighted to be giving ServiceTitans Field Service Management my full recommendation. The system is flawless, has brought immense value to our organization, and exceeded the cost weve invested. Therefore, Im confident in awarding ServiceTitan a 5-star rating.

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Buyer, SME Company

Jan 09, 2023

The Review #5 As a Senior Manager of a field service team, Im impressed with ServiceTitans Field Service Management. Their suite of tools help me manage our team with ease, and customers love that maintenance services are completed with greater accuracy and speed. ServiceTitons product vision really sets it apart from its competitors. The product features make scaling to our operations needs possible, and their automation tools and integrations help us to provide better customer service. With ServiceTitons flexible design, we can make changes to our business as needed without it becoming a burden for our team. We wholeheartedly believe in ServiceTitans mission and are excited to continue to use their software. If you are looking for an intuitive solution to managing your field service team - look no further than ServiceTitan. Rating: 9/10.

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Buyer, SME Company

Jan 09, 2023

: Review 1 on Customer Service: I have recently had the pleasure of introducing ServiceTitans Field Service Management offering to my multinational company. I have found their customer service to be one of their greatest features. The support team was available around the clock, 7 days a week, which was incredibly helpful when I had a technical issue during an off-hours period. In addition to their responsiveness, I also appreciated their professionalism and expertise, and felt that my inquiries were taken seriously and respectfully. They did not just provide a generic answer to my question, but instead, worked through the inquiry carefully and effectively. I am giving ServiceTitans customer service a rating of 9/10.

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Buyer, North America SME Company

Jan 08, 2023

## Review 5 - Cost-effectiveness and customer support Last but certainly not least, I find ServiceTitans solutions to be very cost-effective. Not only do they offer advanced features such as automated service requests, automatic ticketing, and optimized routing, but they also provide quick customer support if needed. Their customer support team is very knowledgeable and has helped me quickly find solutions to any problems that have arisen. It is evident that ServiceTitan is dedicated to offering the highest quality customer service at an affordable rate. I highly recommend ServiceTitan for anyone looking to maximize their customer service efforts. Rating: 5 stars out of 5.

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Buyer, SME Company

Jan 07, 2023

Review #3 As a VP of Engineering, it has been great to witness the effectiveness of ServiceTitans Field Service Management offering as it relates to after-sales support. It provides quick, efficient and thorough solutions for any customer issue. In addition, it allows for a great deal of customization and tailoring to meet our organizations unique requirements. Moreover, it integrates seamlessly with the tools and processes we already had in place. One of the features that I find most helpful is the platforms ability to dispatch jobs to technicians with accurate location-based directions. This has enabled us to significantly reduce the turnaround time for jobs and increase the level of customer satisfaction. Furthermore, we have been able to monitor tasks and track communications between technicians and customers in real-time. I would have to give ServiceTitans Field Service Management offering a 5/5 rating. It offers immense functionality that is incredibly easy to use, and my team and I find it invaluable.

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Buyer, North America SME Company

Jan 07, 2023

Review #1 When I heard about ServiceTitan being a Field Service Management I was sold. After using the product for a few months I can confidently say that ServiceTitan is one of the best in the market. I have used the system on different sites with different complexities and the product has worked fabulously. My favorite feature of the product is the ability to support multiple platforms. Being able to switch between app, hardware, and software platforms is invaluable. It also has great AI integration so you can use the software to automate mundane tasks like scheduling and customer management. I also find ServiceTitan to be quite affordable and its pricing structure is quite flexible. Ive also seen that ServiceTitan is making great strides in offering their customers access to futuristic use cases. They are also doing a great job in keeping the flow of communication open to discuss the product vision and product features. However, I dont see ServiceTitan as the complete package. It is lacking in certain features that would make it much more useful. For example, the customer service component has been lacking and Ive noticed that updates and upgrades dont always run smoothly causing occasional issues. Overall, I would rate ServiceTitan as a 7 out of 10. It offers great functionality but it needs to work on certain components to make it an complete FSM software.

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Buyer, North America Mid Market Company

Jan 06, 2023

ServiceTitans Field Service Management offering is an exceptional product. It is easy to use, has a user-friendly interface, and provides an impressive array of features. The customer service is absolutely stellar with speedy responses and helpful agents. The cost is reasonable and they offer flexible payment plans, which can save money in the long run. The features are comprehensive and offer great value. ServiceTitan has an incredibly useful customer management feature that provides useful data and insights to make better decisions. The inventory management tool has also been a great help, allowing us to streamline the supply chain process. The service tracking feature ensures that our operations run smoothly and that customers have a great experience. All in all, ServiceTitans Field Service Management offering has been an excellent addition to our office. I rate it as 9.5/10 and would recommend it to other companies looking for a reliable and cost-effective solution.

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Buyer, Asia Pacific Mid Market Company

Jan 05, 2023

Review 2 on Interoperability and Integration: I had the opportunity to evaluate ServiceTitans Field Service Management offering interoperability and integration features, and found them to be very robust. Not only can it integrate with our other existing software systems, but it can also easily be customized to fit our unique needs. And, to top it off, ServiceTitans team was very patient and helpful when it came to making sure every detail was taken care off and that the integration process was swift and seamless. I must say I am very content with their interoperability and integration capabilities and am giving them a rating of 8.5/10.

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Buyer, Asia Pacific Company

Jan 04, 2023

## ServiceTitans Field Service Management product has been a great asset for my business, and with its intuitive and customer-friendly interface, it has been extremely easy to use. It has several options when it comes to customizing the system and scheduling jobs, enabling me to maximize efficiency while keeping a low customer wait time. Furthermore, motion-sensing technologies, route optimization and apps allow me to deeply control my field service operations. Rating: 8.5/10

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Buyer, Europe Company

Jan 03, 2023

ServiceTitans Field Service Management Offering Automation - 5/5 Id like to next talk about ServiceTitans automation capabilities. Their automated services have proven to be extremely helpful in ensuring delivery and completion of tasks on-time, while minimizing manual steps and errors. ServiceTitan has simplified the process of sharing information and resources, which has allowed us to spend less time processing jobs and more time focusing on customer satisfaction. Reports are easier to generate and I can always see up-to-date job snapshots at all times. For example, when deadlines are tight, I can easily take a look at the job dashboard or the job reports to quickly see who is completing their tasks or what tasks still need to be completed. I would rate ServiceTitans automated services at 5 out of 5.

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Buyer, UK Mid Market Company

Jan 03, 2023

Ive been using ServiceTitans Field Service Management Platform for some time now and I can safely say that Im pretty impressed with the product. This platform offers a wide range of features that make work easier and make it easier to track every job accurately. Right off the bat, I want to give a shout out to ServiceTitans scheduling, job tracking and invoicing system. This is an incredible tool that helps us manage our field service teams with the click of a button. We can create and assign jobs quickly, track jobs in real time and make sure that all invoices are accurately generated and delivered to the customer. I also want to recognize their usage of next-gen technologies like machine learning and AI. The platform uses these technologies to give our teams instant access to specific historical and real-time data which can help them make informed decisions. We can effectively measure the performance of our field service teams making sure that everything is running optimally. Overall, I love the innovation and product vision that ServiceTitan provides. Their focus on making the lives of field service teams easier is really impressive and I would highly recommend them for any field service master. ServiceTitan gets an overwhelming 10/10 from me.

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Buyer, UK Mid Market Company

Jan 03, 2023

Ive been using ServiceTitans Field Service Management solution for a few weeks now, and Im quite happy with what Ive seen so far. The UX and usability is great — I was able to get up to speed quickly and learn the basics easily. The search and filter interface is convenient when I need to look up something quickly, and the product is overall quite user-friendly. The customer service team has also been excellent — the implementation team was great at helping me get started, and the customer service team is always responsive and willing to help with any issues I have. Overall, Im very happy with ServiceTitans Field Service Management solution. I give it 9/10 for ease of use, and 10/10 for customer service.

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Buyer, Europe Company

Jan 02, 2023

Review on ServiceTitan Field Service Management offering #2 Having been a customer for several years, I have come to rely on ServiceTitan for the expertise and technology that their field service management solutions provide. Its been an extremely useful tool which has enabled me to manage operations and get more insight into my field operations. Their use of next-generation technology has increased the accuracy and speed of our operations. The integrated analytics and reporting they provide have allowed us to make more intelligent decisions, while the mobile capabilities have streamlined our processes. On the downside, the customer support still needs further improvement in terms of response time and the ability to solve customer queries in a timely manner. In addition, the cost estimating needs to be refined further in order to make it more accurate. Rating: 3.5/5

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Buyer, North America Mid Market Company

Jan 02, 2023

ServiceTitan Field Service Management Review 2 My experience with ServiceTitans field service management has been great. I found the product to be powerful and feature-rich. Theres a learning curve, but the customer service team was always helpful to understand the process better. Ive been taking advantage of ServiceTitans innovative features, like the mobile app that helps in task management and invoicing. It also allows us to see in-depth job details and insights, which when combined with better communication, can lead to improved customer experience. Overall, Id say that ServiceTitan is really a great product, however, I think they still have room for improvement. For example, the UI could be better, and there should be more options for payments. But these are minor issues, and Im sure ServiceTitan will address them in the near future. Product quality: 4.5/5 Product Innovation: 4.5/5

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Buyer, Asia Pacific Company

Jan 02, 2023

Ive been using ServiceTitans Field Service Management platform for about a year now and think its the best system out there. It has enabled us to become more efficient, with features like automated dispatching and mobile notifications, giving us workforce agility to complete complex tasks with minimal effort. The software has been intuitive to learn and use. My team has found ease-of-use as we are able to carry out operations without any interference from the backend staff. ServiceTitans real-time tracking capabilities are also particularly useful saved us a lot of time tracking people and equipment. Im highly impressed with ServiceTitans use of the futuristic technology stack. We have been able to gain a real-time understanding of our operations and team progress due to its artificial intelligence capabilities, Moreover, its capability to integrate with IOT devices has been extremely beneficial in helping us track our maintenance & equipment operations. Id rate ServiceTitans Field Service Management as 9/10.The systems powerful features such as real-time insights, automated dispatching and fleet tracking have made it easier for us to run large-scale projects. I would highly recommend ServiceTitans Field Service Management system to any organisation looking to streamline and automate their operations.

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Buyer, North America SME Company

Dec 31, 2022

I have had a few issues with the interoperability and integration of ServiceTitan as a Field Service Management. The system is quite clunky and needs constant maintenance to ensure that the modules and modules dont disconnect from each other during the process. Additionally, the system is not compatible with many different third-party applications, which can be quite a hassle if you are trying to integrate them with your workflow. Rating: 4/10

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Buyer, North America Mid Market Company

Dec 31, 2022

Im a small business owner, and I recently started using ServiceTitans Field Service Management solutions. Overall, Im quite impressed with the way this software has supported us. First of all, the customer service team has been very helpful and quick in responding to questions and resolving issues. They have always been so professional, understanding and patient. Most importantly, they have always been willing to go above and beyond to try and meet our needs and help solve any issues weve encountered. Regarding the ease of use, Id say that ServiceTitans solutions are really user-friendly and intuitive. As business owners, nearly all of us lack knowledge on IT and software tools, but it has been easy learning how to navigate through the application menus. Also, they update their offerings quite frequently, which means that there are many options and features available to help streamline our processes. In terms of overall satisfaction, Id give ServiceTitan an 8/10. Weve only encountered a few minor hiccups, primarily due to our lack of experience with the software, but overall, we are very satisfied with this platform.

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Buyer, SME Company

Dec 31, 2022

Ive recently implemented ServiceTitans Field Service Management offering at my midmarket company and am awed by the capabilities it provides. From customer service to job scheduling and technician tracking, ServiceTitans integrated system provides real time visibility across all aspects of our business for improved management and customer service. The customer service offering of this system is impressive. ServiceTitans automated system streamlines our customer service process, so we can quickly view customers current and past jobs, service history and assign a technician based on customer requests or preferences. The customer portal also provides a great way for customers to view their tickets and contact customer service efficiently. The Technician portal is great as well. Technicians can easily view their assigned jobs and receive notifications when they are assigned. They can also easily update job status and customer notes from the mobile app. This provides our customers with real-time visibility of their job status and allows them to communicate with our technicians and customer service in real time. All-in-all, ServiceTitans Field Service Management offering has been invaluable to our midmarket business. It provides us with real-time insights and transparency to help reduce inefficiencies and improve customer service. I highly recommend this system and give it a rating of 5 stars.

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Buyer, Europe Company

Dec 30, 2022

ServiceTitans field service management is by far the easiest tool Ive found for keeping track of both customers and technicians. The templates available for invoicing, scheduling, and dispatching make it a breeze for anyone to quickly understand comprehensive data about the latest jobs, upcoming requests, inventory, and more. The user interface is also intuitive and easy to navigate. Each feature was designed with automation in mind, so I can delegate more time consuming tasks to the service reps. This has enabled us to reduce time spent on manual data processing and increase our overall customer satisfaction. The only downside is its high cost of ownership. That being said, I believe that the financial gains achieved from the improved efficiency, accuracy, and increased employee visibility make this product well worth the investment. I give ServiceTitan 4.5 out of 5 stars. Its a fantastic field service management solution that I highly recommend.

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Buyer, UK Mid Market Company

Dec 30, 2022

## Review 4 - Scalability and real-time insights ServiceTitans solutions provide real-time insights which are a vital part of any customer service organization. This helps me in understanding customer needs and adapting quickly to changing circumstances. The scalability of the solutions allows me to expand as needed and serve an ever-growing customer base without compromising service quality. It also helps me identify growth opportunities quicker and respond more appropriately to any changing customer demands. With ServiceTitan, I can easily monitor, analyze, and manage my customer service status from anywhere. Rating: 5 stars out of 5.

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Buyer, Asia Pacific Company

Dec 29, 2022

Review 4 When it comes to field service management, ServiceTitan is at the top of my list. With its effective tools, I can easily track customers, resources, and employees, allowing me to closely monitor my field operations. Moreover, their straightforward interface gives me the ability to carry out complex tasks without any hassle. Furthermore, ServiceTitan is always one step ahead of its competitors by recognizing the need for a modern workflow built with next-generation technology. This allows them to provide futuristic use cases and analytics to push our business forward. Moreover, their customer support team is always available to help us out. The only issue I have is the pricing. Some of their features are quite expensive and thats not ideal for us. Im also not particularly impressed with their reporting capabilities as it can be quite inaccurate at times. In conclusion, I would rate ServiceTitan 3.5 out of 5 stars. Despite some minor issues, their platform is still the best choice for anyone looking for a complete field service management solution.

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Buyer, North America Mid Market Company

Dec 29, 2022

Review 3: My team and I have been using ServiceTitans field management software for the past six months, and I have to say, were very pleased with the results. ServiceTitan proved to be a great fit for our needs offering us a comprehensive suite of features with great versatility and scalability. And with the arrival of the new UI, it became even more user friendly. The customer service has been exemplary ServiceTitan provided us with quick resolutions for nearly every support question we had. What I personally enjoy about ServiceTitan is the ability to tailor its use case according to our needs. This allows us to automate or change up certain processes as required. Rating: 4.8/5

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Buyer, Europe Company

Dec 29, 2022

Review 1: Ive been a customer of ServiceTitan for just around two years, opting to use them as our Field Service Management. I found ServiceTitan to be a refreshing change of pace compared to other options available on the market. First and foremost, I was extremely taken with ServiceTitans core vision. From the get-go, they put forward a goal of creating an elegant yet powerful platform that would streamline our companys field services with unprecedented efficiency. During our first few weeks of use, this vision became all the more apparent to me. The features ServiceTitan provided us with have been, to put it bluntly, game-changing. Everything from service alerts, performance dashboards, automated scheduling, and data analysis was exceptionally helpful for us. Add in integrations with payments, and our operations were running a lot more smoothly. I was especially fond of the customization options ServiceTitan offers like being able to create business rules tailored to our needs allowing us to maximize performance. Rating: 4.5/5

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Buyer, North America Mid Market Company

Dec 28, 2022

As the VP of a midmarket company, I implemented ServiceTitans Field Service Management offering to help streamline our customer service operations and Ive been incredibly impressed by the results. The integrated system provides us with real-time visibility of our customer service operations and has helped us to better respond to customer requests quickly and accurately. ServiceTitans customer service portal has been a game-changer. It provides customers with real-time visibility of job statuses and an easy way to request services and access invoices. It also allows us to quickly generate accurate quotes and assign technicians based on customers preferences without the need to manually search for job information. The technician portal is also fantastic. Technicians can easily view their assigned jobs and quickly update job statuses as well as provide notes for customers. The GPS tracking capability of ServiceTitan makes it easier for our dispatchers to monitor technicians locations relative to the jobs theyre working on and optimise resources. I would highly recommend ServiceTitans Field Service Management offering. Its enabled our midmarket business to better track and manage customer service requests and improved our responsiveness to customer requests. I give ServiceTitan a 5 star rating.

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Buyer, UK Mid Market Company

Dec 28, 2022

ServiceTitans Field Service Management offerings | Review #2 We recently changed our Field Service Management to ServiceTitan, and all I can say is, "wow!" The features are amazing and the cost of ownership is incredibly low as we opted for the subscription model instead of buying expensive licenses like our previous system. They also have great customer service that is always willing to help when needed. In terms of features, there is nothing I can complain about. Their ticketing system is the best I have ever seen, the routing of our service techs is so efficient, and the invoicing capabilities are smooth and fast. The best part is that the setup process was hassle-free and we got up and running in no time. My only regret is that I didnt make the switch to ServiceTitan sooner! I would definitely recommend their services to anyone looking for a reliable and cost-effective field service management solution. Rating: 8/10

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Buyer, UK Company

Dec 28, 2022

When I began my search for a field service management solution last year, I was looking for one with strong customer service and an intuitive user interface. ServiceTitan not only fit the bill, but blew it out of the water. The customer service was outright outstandingâ€”the folks at ServiceTitan went above and beyond to ensure our setup process went as smoothly as possible. I recall how I made some technical mistakes during setup, but the ServiceTitan team guided me through them. Ease of use was another highlight feature that came with ServiceTitan. From entering and tracking customer information to real-time task tracking and automated invoice/order templates, ServiceTitan turned getting our field service operations running smoothly into a walk in the park. Id rate ServiceTitans customer service and ease of use 5 out of 5 stars and have already recommended the software to other engineering managers. Review 3

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Buyer, Asia Pacific Mid Market Company

Dec 28, 2022

: Review 1 : ServiceTitan Field Service Management I have been using ServiceTitan as my Field Service Management system for the past 5 years and I must say I am very pleased with our choice. As a director of a multi-national company, I was looking for a cost-effective, yet robust system that can accommodate our international business requirements and ServiceTitan has done that beyond what I couldve imagined. Not only its cost of ownership is comparatively low, it is also highly interoperable and easily integrates into our existing applications. ServiceTitan seamlessly manages orders and customer information, and allows customers to access service options and make purchase decisions. To give an example of its interoperability and integration, I set up a dedicated integration with a third-party payment gateway service which allows our customers to make online payments for their orders. This makes it easier for customers to make their payments and go through the checkout process quickly. I would like to conclude my review by saying that I highly recommend ServiceTitans Field Service Management system for any business looking for a cost-effective solution with powerful integration and optimization capabilities. It has certainly given us a lot of value. I rate it 5/5 stars!

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Buyer, North America SME Company

Dec 27, 2022

Review 3: I have tried various Field Service Management offerings in the past, but ServiceTitans offering is truly something. Its very easy to use and customizable, making it a great choice for my on-site jobs. Their mobile app helps me stay connected with my workers while the multi-functional system makes work more manageable. In terms of innovation and technology, ServiceTitan really stands out. The services are really efficient and cost-effective using the latest generation of technologies. They have also used the best systems when it comes to interoperability and integration so that I can quickly link up with others. Overall, ServiceTitans offering earn a 4.3/5 for next-generation technology and interoperability.

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Buyer, North America Mid Market Company

Dec 27, 2022

I am the head of a business conglomerate, and I understand the importance of having reliable pieces of software in order to keep operations running smoothly. Two years ago, I decided to give ServiceTitan a try as a field service management option. After two years of using the software, I can confidently say that I am very pleased with my experience. One of the main things I have been very pleased with is the customer service provided by ServiceTitan. Whenever I have run into a technical issue, the representatives have been prompt, professional, and knowledgeable. In addition, the online tutorials are easy to use and provide valuable information that helps me make the most out of the software. I give ServiceTitan five stars for their customer service. Furthermore, the cost of ownership for ServiceTitan is also very affordable. The cost of the software itself is very reasonable, and I have routinely encountered that the cost of upgrading to newer versions is within reason as well. Overall, I would highly recommend ServiceTitan as a reliable Field Service Management. My experience has been highly positive and I feel that the cost of ownership is well worth the investment. Rating: 5/ 5 stars.

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Buyer, UK Mid Market Company

Dec 27, 2022

Review 5 - ServiceTitan: Ive had enough of using ServiceTitan as a Field Service Management. The customer service is terrible - theres no way to get in contact with them and, when you do, theres little to no response. In addition to this, their software is glitchy and outdated, lacking any innovative features that could help my business. All in all, I wouldnt recommend this service - my rating is a definite 1 out of 5.

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Buyer, UK Mid Market Company

Dec 26, 2022

Review#5 Rating- 3.7/5 I recently switched to ServiceTitan as my Field Service Management, and although it is great in many ways, I wish it had better customer service. I have found that when I have an issue, it often takes a while to get help. Furthermore, the software is not equipped to handle the more futuristic use cases. Granted, they are taking steps to bring the software up to speed, but they need to speed it up if they really want to compete todays market.

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Buyer, UK Company

Dec 26, 2022

As the R&D Head of a mid-sized field service management company, Im writing a review on ServiceTitan after using it as our preferred software to handle our operations need. Let me begin by stating that compared to other products in the market, ServiceTitan provides excellent value for money. In comparison to its rivals, it was significantly less expensive, yet still offered robust features which are essential for operations management. The user interface was also particularly easy to understand and the design enabled us to save a lot of time during the implementation period. Furthermore, among the software that we invest in, ServiceTitan surely stands out for being particularly mobile-friendly. This makes our job easier, especially when technicians have to use the software on the move. Another noteworthy aspect of ServiceTitan is its ability to handle larger and more sophisticated tasks- albeit with a few teething problems here and there. We faced a few glitches related to the calendar booking function- but with ServiceTitans well-trained customer service staff, we were able to resolve the issue fairly quickly. One area which I believe ServiceTitan could still improve upon includes its futuristic use cases. I have found that ServiceTitan was lacking a couple of cutting-edge features which we were seeking. This hindered our ability to use it for AI-based scheduling and optimization of tasks. Overall, however, I would give ServiceTitan a rating of 8/10 for its value for money and 6/10 for its future-proof capabilities.

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Buyer, North America Mid Market Company

Dec 25, 2022

Review 3: Product Reliability ServiceTitans Field Service Management offering has proven to be incredibly reliable. This is especially impressive considering how newly released it is. The platform has experienced few, if any, issues since being launched. ServiceTitans team worked diligently to ensure that all of our internal repairs and maintenance procedures were properly executed and that our technicians had all of the resources they needed. I am confident that ServiceTitan can continue to provide reliable operations in the future. Overall, I would rate their product reliability an 8.5/10.

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Buyer, SME Company

Dec 24, 2022

I recently used ServiceTitan Field Service Management offering and, while I will admit that it was a satisfactory experience, I must point out that their pricing was simply too high. The cost of ownership is simply not justifiable and is much higher than what is offered by competitors in the market. While its upgrades are good and the customer service is commendable, the high cost of ownership is unfavourable and I rate ServiceTitan 3/10 for this. Value for money is also lacking. The software does not offer anything special on the table that stands out from the rest. If anything, compared to its competitors, ServiceTitan seems to be a tad behind the curve in terms of features that it offers. Thus, I rate the value for money of ServiceTitan 4/10. Function-wise, I found that the product was able to perform all the tasks asked of it. The user interface was quite functional and included some customization options too that were of use to our organization. As such, I rate the product 6/10 in terms of functionality. In conclusion, while ServiceTitan provides a satisfactory experience, its pricing, value for money and lack of discounts brings down the overall rating of the service. Thus, I rate ServiceTitan at 4/10 overall.

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Buyer, UK Company

Dec 23, 2022

Ive been using ServiceTitan for a few months now and so far, Im very impressed by how easy it is to use. My team was able to quickly learn how to use the software, and it didnt take us long to get up and running with it. The user interface is very intuitive, so we dont have to waste time looking for what we need. I think thats one of the biggest benefits of using ServiceTitan. It also has powerful tools for creating estimates, managing inventory, and scheduling work orders, which makes the whole process run smoother. I particularly like the tools for creating accurate quotes for estimating jobs. Overall, ServiceTitan is a great, user-friendly Field Service Management that my team and I have been enjoying using. Rating: 8/10 Review 2 Customer Service

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Buyer, Europe Company

Dec 22, 2022

ServiceTitans Field Service Management offerings | Review #1 Overall, I am very pleased with ServiceTitans Field Service Management offerings. We made the switch to ServiceTitans Field Service Management a few months ago, and I must say it was one of the best decisions weve ever made. Our previous system was clunky and cost us way too much in terms of cost of ownership and poor customer service. Switching to ServiceTitan meant no more non-functioning features, no more difficult software updates, and no more customer service nightmares. Not only that, it also meant that we got great features like personalized ticketing, routing, and invoicing capabilities that have really improved the way our service techs work. In terms of cost of ownership, ServiceTitans subscription-based model is one of the best I have ever seen. We save considerable amount of money by going with them compared to the expensive licenses of our old system. Plus, their customer service is top-notch. Anytime I have a question or an issue, I get a timely and friendly reply from their team. Overall, I am quite satisfied with ServiceTitans Field Service Management offerings and would recommend them to anyone looking for a comprehensive and cost-effective field service management solution. Rating: 9/10

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Buyer, Asia Pacific Company

Dec 22, 2022

Review#1 Rating - 4/5 I was skeptical when I heard my team was going to switch to ServiceTitan for Field Service Management but Im glad that we took the chance. The software is overall great except for a few areas. One being the lack of support for futuristic use cases. We were hoping to use the software to sync up with a voice-controlled artificial intelligence system to better inform us about customer queries when on-site. Despite their proactive customer service, the company was unable to offer this service. Otherwise, ServiceTitan is a fast and user friendly online experience. This software has helped our team work more quickly, efficiently and effectively.

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Buyer, Asia Pacific Company

Dec 22, 2022

Support - 5 stars I have been extremely impressed with the customer service and support I have received from ServiceTitan. The customer service representatives are all highly knowledgeable, patient, and always willing to help. Furthermore, the customer service department has always been available 24/7 and have always been quick to respond to my inquiries. They have also done a great job of walking me through the process of setting up our customer service protocols, teaching us how to get the most out of ServiceTitan. Because of this, I strongly recommend ServiceTitan and happily give it 5 out of 5 stars for their great customer service and support.

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Buyer, Asia Pacific Company

Dec 21, 2022

5. I had heard good things about ServiceTitans Field Service Management, and I wanted to give it a try – and Im glad I did. The web-based platform has been a great asset to our team, allowing us to streamline job processes and provide customers with accurate estimates in just a few clicks. The reports are incredibly useful for data analysis and Im loving the drag-and-drop scheduling feature that makes it easy to allocate technicians. ServiceTitan has also provided us with great after sales support throughout the entire process. Theyve been very patient and gently guided us through all the features. The best part is the affordability of the software – were getting a lot of value with minimal cost. For all of these reasons, I give ServiceTitans Field Service Management a 5 out of 5 star rating.

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Buyer, Europe Company

Dec 20, 2022

Review #4 I have had the opportunity to evaluate ServiceTitans Field Service Management offering, and it is a product with several useful features and use cases. The intuitive interface makes it incredibly easy for technicians to quickly access information on services needed and special requests by customers. It is also a great way to manage routes, estimate times of arrival and completion, and track technician performance in real time. In addition, the automated invoicing, ticketing, and payment functionality is a great way to save time and resources on paperwork. Integrating with our existing systems and processes was also seamless. However, I have noticed that there have been minor issues of navigation and navigation speed that have caused some disruption, which is why I cannot give this product a full 10/10. All things considered, I am quite happy with ServiceTitans Field Service Management offering. I would rate it an 8.5/10.

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Buyer, UK Company

Dec 20, 2022

Review 5: Rating: 4 out of 5 As an Engineering Manager, I have been using ServiceTitans Field Service Management solutions for the past 5 months and have had a generally positive experience. Their customer service team is always quick to answer my questions and the software is easy to use. I also appreciate ServiceTitans innovative next-generation technology and their mobile-friendly solutions for service management. Ive also been impressed with their data collection capabilities, as its made it much easier to make informed decisions in a timely manner. One area that ServiceTitan could work on, however, is the integration capabilities with other software. It is often challenging to successfully export data from ServiceTitan into other platforms, delaying project timelines and costing resources and time.

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Buyer, UK Mid Market Company

Dec 20, 2022

Review 5 on Customer Service & Interoperability and Integration: I am absolutely thrilled with ServiceTitans Field Service Management offering. From their customer service to the interoperability and integration, everything worked like a charm. The customer service team responded quickly and provided solutions that were effective and efficient. Their interoperability and integration capabilities were also outstanding, which allowed us to ensure that everything was in sync and working well together. I am giving ServiceTitans customer service and interoperability and integration a rating of 9/10.

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Buyer, UK Company

Dec 20, 2022

This review is for ServiceTitan, a Field Service Management. Im a procurement manager and have given ServiceTitan a try. After some time, heres my experience. Ease of Use: 4/5 Overall, navigating around ServiceTitan was not a difficult task, as the dashboard layout and tools are easy to understand. I find that some minor tasks may require multiple clicks, however, making the process somewhat cumbersome. Product Vision: 3/5 ServiceTitans product vision seems to lack detail and focus. Many features exist, yet they do not seem to lead to him any overarching goal or plan. Further clarity in this area would help to ensure a more orderly and efficient experience with the software. Product Features: 4/5 The majority of ServiceTitans features are great. The reporting and analytics it provides are quite comprehensive and its scheduling capabilities are intuitive. However, many of the features come pre-set, which can be restrictive when trying to customize the experience to meet your needs.

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Buyer, North America Mid Market Company

Dec 20, 2022

Review 2 ServiceTitans field service management offering is a great value add for my business. As the R&D Head, Im always on the lookout for technological advances that can help enhance our operations. ServiceTitan ticks off all the checkboxes for me. To start with, their intuitive interface makes it easy to keep track of our field operations. This helps us stay ahead of the competition as we are able to identify the most efficient ways of getting jobs done. On top of that, Im constantly impressed by their innovative features that allow us to perform complex and sophisticated tasks without any hiccups. On the tech side, ServiceTitans field service management platform goes one step further by incorporating next-generation technologies into their workflow. This allows us to not only automate mundane tasks but also work with a vibrant ecosystem of devices and other services. With unimaginable possibilities, ServiceTitan is truly setting a new industry standard. Overall, Im quite satisfied with what ServiceTitan has to offer. I would rate it 4 out of 5 due to its sophisticated features, ease of use, and modern technological angle.

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Buyer, North America SME Company

Dec 19, 2022

Over the past few months, my company has been utilizing ServiceTitan as our primary Field Service Management and I must confess that there has been a lot of mixed feelings in regards to it. Primarily, I instinctly think it is important to assess the softwares overall innovation and use of the latest technologies, and its ease of use. First and foremost, ServiceTitan deserves a great deal of credit for its innovation. With its job scheduling system, inventory management feature, and secure cloud-based platform to store data, the software has really proved to be quite revolutionary. These are, of course, features that competitors simply cannot match. I would therefore rate ServiceTitans overall innovation and use of the latest technologies 4/5 stars. On the other hand, the software fails to provide a user-friendly experience. The user interface is overly complicated and the learning curve is much steeper than that of ServiceTitans competitors. Moreover, the help section is also quite inadequate, leaving users to their own devices in figuring out how to use the software. Taking these factors into account, I would say ServiceTitans ease of use deserves only a 1/5 rating. Ultimately, ServiceTitan is an incredibly innovative software that offers a number of unique features and capabilities. Unfortunately, its lack of user-friendliness really detracts from its status as an excellent Field Service Management. I would rate it 3/5 as an overall Field Service Management.

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Buyer, Europe Company

Dec 19, 2022

Ive been using ServiceTitans field service management offering for about 6 months now, and its been an absolute delight! Its made my job a lot simpler and Im finally able to stay organized and on top of my work. It helps me keep track of client information, bookings, and job status with complete accuracy. We no longer need to manually enter data into multiple programs, because everything is stored in ServiceTitan. Plus, I can charge customers directly and get payments quickly. ServiceTitan also offers a free demo, so we got to try it out before committing to it. The functionality and user experience are what stand out to me the most. The dashboard is incredibly user-friendly and the layout perfectly matches my needs. All of the features are simple to understand and use, so I dont have to waste time familiarizing myself with the software. I can easily generate invoices and reports at the click of a button. Its saved me so much time because I dont have to keep entering data into other programs. The customer support team is also top-notch. Whenever I had a question about the software, their support team was there to help. Theyve made the transition to a new software that much easier, and Im thankful for the support I received. Overall, ServiceTitan has been great for our business. I would rate it a 5/5 because the features and quality are unbeatable. Ive been able to increase efficiency, bookings and better manage our business operations. Highly recommend it!

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Buyer, UK Mid Market Company

Dec 19, 2022

I recently implemented ServiceTitans Field Service Management offering to my midmarket company and am incredibly pleased with the results it has delivered. From customer service to job scheduling and technician tracking, ServiceTitans integrated system provides real time visibility across all aspects of our business. This visibility gives us the information we need to quickly respond to customer requests and minimises communication delays. The customer service aspect of ServiceTitan is top-notch. Weve been able to streamline our customer service process with their automated system. We can quickly view customers current and past jobs, service history, and quickly assign a technician based on customer requests or preferences. The customer portal also allows customers to view their tickets and contact customer service quickly and easily. The technician portal also makes it easy for technicians to see their assigned jobs and provides us with a powerful tool to track their progress. For example, our technicians will receive notifications when they are assigned a job or task. They can also easily update job status and customer notes from the mobile app. This ensures that our customers know that their job is actively being worked on and keeps them updated. All-in-all, ServiceTitans Field Service Management offering has been an invaluable asset for my midmarket business. It provides real-time transparency and insights to help reduce inefficiencies and improve customer service. It is a must-have for any business looking to streamline and save time. I would highly recommend ServiceTitan with 5 stars.

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Buyer, UK Company

Dec 17, 2022

Review #1: ServiceTitans Field Service Management offerings I recently had the opportunity to make use of ServiceTitans Field Service Management offerings for my multinational organization. I must say that it did not disappoint us. On the contrary, it offered an incredible value for money. The cost of ownership was surprisingly low and probably even smaller than similar offerings from our competitors. We found ourselves able to cut down on unnecessary costs and streamline our processes in one go, something that not many other solutions had been able to do. The service was surprisingly good. We found the customer service to be quite attentive and the onboarding process was incredibly smooth. Accessing various features like electronic scheduling and automated invoicing gave us an extra edge that our competitors didnt enjoy. Overall, the value to our organization, in the end, was tremendous. ServiceTitans Field Service Management offerings have made our work significantly easier, more efficient and cost effective. I would highly recommend this to other organizations looking for similar solutions. Rating: 4.5/5

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Buyer, North America Mid Market Company

Dec 17, 2022

Review #2 I have been able to evaluate ServiceTitans Field Service Management offering and I am very pleased with the features and use cases it provides. Our organization heavily relies on field service technicians to visit job sites, and they need to have quick and easy access to information such as services needed and special requests by customers. This is exactly what the ServiceTitan software offers. The GPS-enabled feature also allows us to track estimated times of arrival and completion from each job site. From a management point of view, this is incredibly powerful, as we are able to know in real time the performance of our technicians and most efficient route for them to take. Besides this, the automated payment, ticketing, and invoicing options help us save time on administrative paperwork, which is also a major benefit. The platform also integrates nicely with our existing systems and processes, with minimal disruption taking place. In summary, I am very happy with ServiceTitan Field Service Management and the results that it has brought to our organization. I give it a rating of 8.5/10.

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Buyer, Asia Pacific Company

Dec 15, 2022

2 Overall, I have been very impressed with ServiceTitans Field Service Management offerings. While some of their features may be a bit more advanced than some of the other options out there, they have done an admirable job at implementing the latest technologies to address the ever-changing landscape of our business. Autonomous data insights, mobile access, cloud-based solutions and AI capabilities are just a few of the features that make up this powerful platform. The integration and interoperability technologies, in particular, outstrip other offerings in the market and are a huge plus for large organizations such as our own. With this product, we have been able to send information in real-time, streamline and optimize our workflow and reduce costs. For this, I award ServiceTitan an outstanding rating of 10/10 for the level of innovation and use of next-generation technologies.

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Buyer, North America Mid Market Company

Dec 15, 2022

Ive been using ServiceTitans Field Service Offering for a while now and must say that their product, vision and customer service are all excellent. The product vision of ServiceTitan is to provide customers with a revolutionary product that helps them become more efficient and productive. And they definitely live up to that, as the product is quite intuitive and user friendly. The customer service provided by ServiceTitan is also excellent. They are always quick to respond to any questions I have and they are always on top of their game. The setup process was also quite smooth and their technical team helped walk me through the product and explain every feature along the way. The product features of ServiceTitan really impressed me. From the customizable project workflow to the real-time team status view, ServiceTitan has made everything very easy to manage. I also like their ability to customize the dashboard to fit my teams specific needs. And the numerous mobile and web apps have made tasks simpler and provided visibility for the whole team. I fully recommend ServiceTitans Field Service Management offerings. Their product is up to par with industry standards, their customer service is great and their product features are powerful. I give ServiceTitan a 8/10 rating!

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Buyer, North America Mid Market Company

Dec 14, 2022

## Review 2 - Interoperability and Integration with other existing software I have been particularly impressed with ServiceTitans interoperability and integration of their Field Service Management offerings with existing software that I have been using. This has provided me immense operational flexibility in managing my various customer service scenarios. The integrations have allowed me to manage customer service end to end from start to finish with one seamless process. It has also improved my ability to communicate, communicate dynamic updates and take quick action to ensure customer satisfaction. I am constantly amazed at how quickly ServiceTitans platform manages to integrate and sync with existing software, making it a highly adaptive solution for easily transferring large amounts of data. Rating: 5 stars out of 5.

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Buyer, Asia Pacific Mid Market Company

Dec 14, 2022

ServiceTitan Field Service Management Review #2 Having worked in the field service industry for some time, Im quite familiar with the standard practices for managing service orders, scheduling of workers and tracking invoices. As such, I was very intrigued at what ServiceTitans Field Service Management has to offer. In the short time that Ive worked with the product, Im overwhelmingly impressed with its features. The customer service has been satisfactory. When I had an issue with the application, response time was good and the agents were friendly and helpful. However, because of the complexity of the features, they werent always able to resolve my query immediately, which can be expected with most software of this kind. The Service Order Management interface is intuitive and easy to use. It takes little time for operators to organize and assign tasks to the right team members during the process of scheduling and tracking operations. The sofware also allows for communication across multiple devices, so that all workers are on the same page at all times. In terms of invoicing, I found ServiceTitan to be quite powerful. Its single-click invoicing system lets workers generate quotes, markups and invoices within seconds without having to do a lot of conducting after the job is complete. This has significantly streamlined my overall operations and made it faster and easier to get paid for my services. In conclusion, I give ServiceTitans Field Service Management solution 4.5 out of 5 overall. The customer service and ease of use are both exemplary and have made my job much simpler in the long run.

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Buyer, North America Mid Market Company

Dec 14, 2022

Review 2 (Product Innovation): I cant say enough about how innovative the ServiceTitans field service management offering is. Their quick and highly efficient dispatch customer-service-technician planning is wonderfu—everything is seamless, from scheduled estimates and invoicing to client communication and updates. Their use of AI helps optimize customer service with faster response times and greater customer satisfaction. I am very impressed and give the product innovation here 4/5 stars.

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Buyer, North America SME Company

Dec 14, 2022

Review 1 Ease of Use

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Buyer, SME Company

Dec 13, 2022

Training The training we received from ServiceTitan was also remarkable. Their team provided detailed and comprehensive instruction to the entire IT team that allowed us to effectively deploy and use their services. We were able to become familiarized with their platform quickly, which allowed us to get up and running in the shortest time possible. I would rate their training 8 out of 10.

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Buyer, Asia Pacific Company

Dec 12, 2022

Having used ServiceTitan to handle our field service management needs, I think it needs to be reviewed. At first, the main appeal here was its cost-effectiveness when compared to other software in the market. This included the user-friendly interface which simplified the onboarding process, as well as the mobile compatibility which saved us a lot of time. However, as with any software, we did encounter some issues during its use. For instance, the calendar booking feature wasnt functioning as expected- but thankfully the customer service team was well-trained and able to provide immediate solutions. In terms of futuristic use cases, ServiceTitan is a bit limited. AI-based scheduling and optimization of tasks wasnt a feature of this software, which was a bit of a letdown. With that in mind, I think ServiceTitan is a good option for our field service management. I would rate them 8/10 for value for money and 6/10 for its futuristic use cases.

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Buyer, UK Company

Dec 12, 2022

Review 5 Having used ServiceTitans Field Service Management Solutions for some time now, I can confidently say that I have made an outstanding choice. Let me tell you why - • Its intuitive interface and automated workflow system has made managing and monitoring of resources incredibly easy. Going with ServiceTitan has also allowed me to benefit from its faultless customization capabilities as well. • Another fantastic benefit is customer service. With ServiceTitans mobile app, customers are informed and updated of the status of their job throughout the task, while technicians remain connected to the office and are in the know of customer requirements. • I am also pleased with the value for money it offers. Its pricing plan is created keeping budget-conscious businesses in mind, making it a definite return of investment. For its superior features, ServiceTitan earns a top rating of 5/5 from me!

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Buyer, UK Mid Market Company

Dec 12, 2022

Product Vision Rating : 4/5 I believe that ServiceTitans goal of streamlining field service management is an admirable one, especially for small businesses like mine. They offer a holistic platform for customer management, job scheduling, payment processing, and even supplier management, all in a centralized location. This helps me stay on top of all the activities going on in my business, giving me a better grasp of the big picture and in turn, allowing me to make decisions that are more informed. Product Features Rating : 5/5 The features of ServiceTitan have been a real game-changer in my business. Job quoting and estimations give me better control over staffing, while GPS-enabled mobile capabilities allow me to track my crew and monitor job updates in real-time. Automation features make it easier to send appointment notifications, manage customer contracts, and access job history with ease. ServiceTitans product features take my business to the next level. Value for Money Rating : 4/5 I am definitely getting my moneys worth with ServiceTitan. Their pricing model allows me to pay for only what I am using and scale up when necessary. Their customer service is always available to answer my questions and they are very helpful in doing so. The product allows me to get insights into pricing decisions, crew staffing, customer satisfaction, and provides me data to make more accurate decisions to increase revenue.

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Buyer, SME Company

Dec 12, 2022

The Review #4 ServiceTitan is a FIRST CLASS Field Service Management that the team and I couldnt be more satisfied with. Its range of tools makes managing our technicians easier than ever before. With its intuitive solution, customers have benefited greatly from preventive maintenance services that ServiceTitan identifies. The product vision is forward-thinking and extremely helpful for adapting to the ever-changing service industry. Our team is able to make critical decisions much more quickly thanks to ServiceTitans integrated automation tools, which save time and make our processes more efficient. The product features are robust and provide the ability to scale to our operations needs. ServiceTitan has been a great addition to our team. We are consistently impressed with the level of support, scalability and user-friendly design. We highly recommend their Field Service Management to anyone looking for a great solution. Rating: 10/10.

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Buyer, SME Company

Dec 12, 2022

Im amazed at what ServiceTitan is capable of doing for a small business like our. The customer service creates an incredible experience that provides solutions to questions and problems quickly. Weve never encountered a situation where an issue wasnt resolved within 48 hours. Additionally, their system is very user-friendly. We didnt even need to hire a tech-savvy employee to help us get the software running. What counts the most, however, is their willingness to keep up with the updates that the platform needs. This helps us to develop our services more effectively and efficiently. Overall, Id rate ServiceTitan an 8/10. The only thing I can think of is an improvement on the interface, but their team is likely already working on that.

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Buyer, SME Company

Dec 11, 2022

Review 2 - ServiceTitan: I had high hopes for ServiceTitan as a Field Service Management, but it has ended up being highly disappointing. The customer service has been virtually non-existent - when I do finally manage to get in contact with them, the response is tepid and lacklustre. Furthermore, they lack any innovative use cases that could really help my business. In addition to this, their software is glitchy and slow which can be hugely inconvenient. All in all, Id stay well away - my rating is 1 out of 5.

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Buyer, North America Mid Market Company

Dec 10, 2022

## Im really impressed with ServiceTitans reporting abilities. It offers a range of valuable reports that helps me analyze my customers, technicians, operations, and vendors. I can also quickly create custom reports and segment them as per my requirements. Additionally, it allows me to apply different filters to get more meaningful insights. Rating: 9/10

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Buyer, UK Mid Market Company

Dec 10, 2022

3. Our business is solely reliant on ServiceTitans FSM product for day-to-day operations, and for good reason. They offer all the features we need, from dispatching and invoicing to GPS tracking and CRM. It also allows us to sync with a variety of third-party services, enabling us to increase our reach and efficiency. Moreover, the cost of ownership is affordable and the team is always available to assist if we have any questions. We give them a 5/5 rating and would strongly encourage others to give them a try.

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Buyer, Asia Pacific Company

Dec 09, 2022

Review 3 – Value for Money I believe that it is not only important to find the right field service management solution – it is also important to get the best value for your money. And I am happy to say that ServiceTitan fits the bill. When it comes to pricing, ServiceTitan is competitive, offering both monthly and annual packages. Their packages are designed to fit different businesses needs, so I am sure that there is a package for every budget. Aside from that, ServiceTitan also offers excellent customer service. They provide prompt, helpful and friendly support, which is a huge bonus. Overall, I can happily say that ServiceTitan provides great value for money. I would rate their value for money 9.3/10.

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Buyer, North America Mid Market Company

Dec 09, 2022

ServiceTitan has been a great asset in helping to streamline and digitally transform our operations. We have been able to leverage its robust platform incorporating next-generation technology and its feature-rich mobile capabilities to automate our processes and increase the efficiency of our operations. From what I can tell, ServiceTitan is being continuously innovated, and this allows us to stay competitive and adopt futuristic use cases as needed. We are also able to provide our customers with the ability to book service requests online, which has been greatly appreciated. In the end, Im really happy with the results that ServiceTitan has provided. In my opinion, it has enabled us to enable our technicians to provide the best customer service and keep up with the every-evolving industry standards. I would rate ServiceTitan at 9/10 as Im overall pleased with its innovation and use of next-generation technology, as well as its ability to support futuristic use cases.

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Buyer, Europe Company

Dec 09, 2022

I am an engineering manager, and I recently deployed ServiceTitans Field Service Management offering. Our team sought to boost efficiency, accuracy and transparency in our field service operations, and ServiceTitan made it a breeze for us. The platforms intuitive user interface was incredibly easy to use, and employee onboarding was a snap. Additionally, ServiceTitans customer service team was responsive, helpful, and answered all of my teams questions. They made the setup process a priority, and were available whenever I needed them. In terms of features, ServiceTitan offers an end-to-end field service management solution, allowing us to set up scheduling and dispatch, track field staff in real-time, and receive payments. The software came with automated templates for creating invoices and orders for customers, which saved us a lot of time. Id rate ServiceTitans customer service 5 out of 5 stars and its ease of use 4 out of 5 stars. Overall, Im glad we invested in ServiceTitan to make our field service operations more efficient and accurate. Review 2

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Buyer, Europe Company

Dec 09, 2022

3)My experience with ServiceTitan as a Field Service Management has been nothing short of incredible. It is an intuitive, easy to use and cost effective software that is designed to be future proof. The user experience has been quite good and navigating the system has never given us any hiccups. We especially appreciate its automated scheduling and routing capabilities. It has enabled us to easily manage our multi-site operations with ease. Its integrations with payment and accounting software are useful too. Added to that is the customer support from the ServiceTitan team which has been quite amazing. We have been using ServiceTitan for many months now and I can confidently say that it has been instrumental in driving our operations forward. I would highly recommend this software as it is a great value for money. Im giving it 10/10 rating.

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Buyer, SME Company

Dec 09, 2022

## Product Quality I recently switched over to ServiceTitan for my IT Infrastructure Management system, and Im uncomfortable with the product quality I received. The installation process was tedious and lacked crucial documentation and instruction. I was unable to rely on their product completely and had to seek external support. With issues in functionality and poorly written user interface, I found the software to be a bit of a hassle. I would rate their product quality a 2/5.

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Buyer, UK Mid Market Company

Dec 09, 2022

5 We have been using ServiceTitan for field service management for awhile now, and in general we find the software quite efficient and reliable. The integration features are top-notch, and the overall user experience has really improved our operations. That said, the customer service from ServiceTitan is quite lacking. The wait times for a response can often be rather long, and their advice is often not well informed. On a scale from 1 to 10, Id have to give their customer service a noticeable 3.

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Buyer, North America Mid Market Company

Dec 08, 2022

Recently I was given the pleasure to trial ServiceTitans Field Service Management platform. I was mesmerized by the features this platform offered and the technological capabilities it came with. I was compelled to take a deeper look at ServiceTitans product and share my thoughts. First of all, I enjoyed the ability to accurately schedule, track and invoice jobs quickly. This feature helped our teams be more efficient and on top of things, which saved us a lot of time and money. On top of that, ServiceTitan uses AI and Machine Learning to give us access to real-time data. This helps us make better decisions and measure the performance of our field service teams optimally. I am also impressed with ServiceTitans innovation and product vision. The company is constantly making sure that the platform is up-to-date with the latest trends and that it is providing its users with the best possible product. I really admire the passion and attention to detail that ServiceTitan shows in their work, and this is why I will be recommending them to everyone looking for reliable field service management platform. All in all, ServiceTitans Field Service Management platform is very impressive. I believe it is the perfect platform to take your field service operations to the next level, and for this I would rate ServiceTitan with 9.5/10 stars.

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Buyer, North America SME Company

Dec 08, 2022

Having used ServiceTitan as our Field Service Management, I am writing a review to provide my insights on the product. To start, it provides excellent value for money and is relatively inexpensive compared to other software in the market. Furthermore, the user interface is well-designed and enabled us to save time not only in implementation but in daily operations when away from the desk. However, there have been a few issues which we experienced with ServiceTitan. Chief among them was the calendar bookings, but those have been mostly ironed out due to the knowledgeable customer service staff. Additionally, I would have appreciated if the software was a bit better equipped for dealing with more futuristic use cases. AI based scheduling and optimization of tasks wasnt supported well, which was disappointing. At the end of the day, ServiceTitan has been a decent choice for our field service management. From what I have observed, I would rate them 8/10 for value for money and 6/10 for futuristic use cases.

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Buyer, Europe Company

Dec 07, 2022

I have been using ServiceTitans Field Service Management system for the past few months and have found it to be a great solution to manage many different aspects of my business. The software is easy to use and understand and includes features such as job scheduling and routing, customer relationship management, manual and auto invoicing, and analytics reports. However, what stood out the most to me is ServiceTitans Field Service Managements interoperability and integration options. Im pleased to know that the platform integrates with many third-party services and applications, which makes managing different tasks and activities much easier. In addition, ServiceTitans secure and safe data transmission system ensures that all my companys data is properly transferred and not vulnerable to any breaches. Therefore, if you are looking for an efficient way to manage and streamline your business operations, I highly recommend ServiceTitan Field Service Management. Its wide range of features, coupled with excellent customer service and secure transmission capabilities make it a worthy option. A rating of 9.2/10.

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Buyer, Europe Company

Dec 07, 2022

1. ServiceTitan offers exceptional FSM technology that allows us to get the job done efficiently and effectively. Their tools are intuitive and easy to use, so our employees can easily follow even the most complicated projects. They cover every aspect of the job from start to finish, from dispatch to invoicing, and always make sure our customers are satisfied with the results. The cost of ownership is reasonable, and the customer service is top-notch. Weve been using them for several years now and havent encountered any issues. We give them a 5/5 rating and would highly recommend them.

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Buyer, Europe Company

Dec 07, 2022

4. ServiceTitan as Field Service Management review

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Buyer, UK Mid Market Company

Dec 07, 2022

Ive been using ServiceTitans Field Service Management solution for a while now, and Im really impressed with the product and service. The user experience is really good — I was able to get up to speed on the product quickly and efficiently. The search and filter interface makes it easy to look up quickly any information or context needed. The customer service has been amazing as well. Whenever I had an issue or needed help, the implementation and customer service teams were both very helpful and willing to help get me the assistance I needed. In conclusion, ServiceTitans Field Service Management solution is an excellent option for businesses looking for a reliable and user-friendly platform. I give it a 9/10 for ease of use and 10/10 for customer service.

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Buyer, UK Mid Market Company

Dec 07, 2022

As a procurement manager for a large enterprise, I have recently used the Field Service Management offerings from ServiceTitan. To put it frankly, I am not particularly impressed. The primary feature set is good, allowing us to manage our in-field staff, however the product lacks any real features to support futuristic use cases. Moreover, the cost of ownership is quite high, especially compared to some alternative solutions. On a scale of 1-10, I would give the software a 4 at best.

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Buyer, Asia Pacific Mid Market Company

Dec 06, 2022

ServiceTitans Field Service Management Offering Customer Service - 3/5 Id like to discuss the customer service Ive experienced with ServiceTitan. Initially, their customer service was quite helpful and I was happy with their responsiveness and support. However, recently Ive seen a decline in their service. They havent been as quick to provide a response to my inquiries as they originally had been and their tone seemed less personal. Im not sure if this is due to additional time needed for technical problem solving or if ServiceTitan is scaling too quickly. At this point, I feel I am left too often in the dark when trying to get help from them in a timely manner. For this aspect, Id rate ServiceTitan at 3 out of 5.

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Buyer, North America Mid Market Company

Dec 06, 2022

Product Reliability: Im pleased to report that our team has been using ServiceTitans Field Service Management offering for some time now, and we find it to be a reliable solution for arranging and managing our field engineering teams. The software allows us to easily keep track of individual engineers schedules, and also allows us to modify and manage schedules for multiple engineer teams as needed. We can trust this product to produce accurate and reliable results with each scheduling task, and that makes our tasks far less complex and far more efficient. We love the reliability of this software and would rate it more than 4 out of 5 stars.

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Buyer, Europe Company

Dec 06, 2022

Review on ServiceTitan Field Service Management offering #3 We recently started using ServiceTitans field service management solutions and are quite pleased with the results they produced. Right out of the gate, the use of next-generation technology enabled us to take advantage of the modern tailored capabilities they offer. The analytics and reporting they enable us to use has been incredibly useful in understanding how our field operations function and how we can improve in the future. In addition, the automated field worker scheduling capabilities have been surprisingly accurate and helped streamline operations in a significant way. The only thing I would say that needs improvement is their customer support staff. While this was not a major issue for us, I believe that support staff need more training in order to provide a better end-user experience. Rating: 4/5

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Buyer, UK Company

Dec 06, 2022

ServiceTitan Review 3: Cost of Ownership ServiceTitan has its pros and cons, but cost of ownership was definitely something that caught my attention. With ServiceTitan, I experienced a truly differentiated experience with other field management software. The pricing is kept relatively low. It also isnt expensive as cloud-based software since it can be used by multiple users. This can be very helpful when I scale up my business and need multiple users to have access to the data. The good thing is, I didnt have to pay a huge sum up front. ServiceTitan provides a monthly payment option, so anyone looking for this program can pay for the subscription as per their usage. This allows the owner to scale up, or down, as needed Overall, I would give ServiceTitan 4/5 stars for its cost of ownership.

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Buyer, Europe Company

Dec 06, 2022

Review 2: When it comes to Field Service Management, I have found ServiceTitan to be quite impressive. They have taken good care of all my on-site jobs with their integrated system which is really easy to use and highly customisable. Through their mobile app, I can keep track of my employees with ease. Additionally, the multi-function sections like managing orders, scheduling and invoicing are very helpful. When it comes to innovation, the technology used in ServiceTitan is next to none. Their service is very efficient and cost-effective with the latest generation of technologies. The interoperability and integration of systems work well too, enabling us to quickly connect with other systems. I would rate ServiceTitans offering with 4.7/5 for the innovation and use of next generation technology, interoperability and integration.

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Buyer, North America Mid Market Company

Dec 05, 2022

ServiceTitan Field Service Management Review Rating: 5/5 As a Lead Software Engineer for a large-scale field service organization, I put a lot of trust into the ServiceTitan Field Service Management offering. Besides its comprehensive feature set, its ability to quickly and easily deploy and customize across our entire organization was a part of why we chose ServiceTitan. Product Quality: After reviewing the competition in the field service management space, it was clear that ServiceTitan was the leading choice. Its cloud-based architecture made it easy to manage and integrate with our existing systems, to provide 360-degree visibility into our entire operations. As well, its reporting module enabled us to quickly review our revenue performance, customer satisfaction ratings, and job trends - all with the click of a button. Deployment Support: ServiceTitans support team was top-notch throughout the entire deployment process. The team was always available to answer our questions, guide us through any issues, and provide helpful suggestions to help ensure our implementation was successful. They helped us set up our remote teams and also streamlined our back-office processes to ensure we got up and running quickly. Overall Rating: 5/5 I am more than satisfied with the ServiceTitan Field Service Management offering. It has been an integral part of our operations since deployment and its flexibility in the way it handles our specific needs has allowed us to make the most of its features without difficulty.

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Buyer, Europe Company

Dec 05, 2022

Ive been using ServiceTitans Field Service Management solution for the past few months, and Im generally pleased with the product and customer service. Usability is quite good — the product is easy to use, which makes it much easier to learn the basics and more complex use cases. The search and filter interface is also intuitively designed, which is really helpful when I need to look up something quickly. The customer service team has also been great. Ive had positive experiences when working with both the implementation team and the customer service team, who are both very helpful and responsive. Overall, ServiceTitans Field Service Management solution is very good, and I would recommend it to others looking for a good field service management solution. I rate it 8/10 for usability, and 10/10 for customer service.

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Buyer, North America Mid Market Company

Dec 04, 2022

ServiceTitan Field Service Management Review #3 Having recently assessed ServiceTitans Field Service Management offering, I found myself instantly impressed with its modern features. After living and breathing in the field service industry for many years, I must say that I couldnt help but be excited to see how much this particular product simplifies and streamlines the processes of managing service orders, scheduling teams and even invoicing customers. The customer service was great for the most part. Whenever I had an issue, the agents were courteous and skilled, able to calmly address my concerns and help me find a resolution. One odd occurrence was that, on a few occasions, their technical support team required up to thirty minutes to help me solve my problem. Ultimately, however, I was pleased with the resolution. The Service Order Management tool was fantastic. I was able to quickly assign tasks to the correct operators, either from desktop or mobile devices, understand production times and analyze data in virtually no time. This has streamlined my business operations and improved efficiency in my daily workflow. Finally, I was very impressed with how quickly and easily I could use ServiceTitans invoicing features. Creating quotes, marking up prices and sending invoices to customers can all be completed in mere seconds - saving me valuable time and energy in the process. At the end of the day, I give ServiceTitans Field Service Management product 4.75 out of 5 stars overall. Its outstanding customer service, intuitive design, and quick invoicing features make it an ideal solution for any busy service provider.

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Buyer, Europe Company

Dec 04, 2022

Review #4 Ive been using ServiceTitan for the last couple of months and so far Ive been very satisfied with the service. It has great features for data management, scheduling and tracking which make my job much easier. It also has excellent AI integration capabilities which makes automating a variety of tasks easier. Apart from the features I already mentioned, I also appreciate the fact that ServiceTitan is investing heavily in enabling customers to access futuristic use cases. I feel that this is important in order for companies to stay competitive. However, ServiceTitan does feel a bit lacking in certain areas. Its customer service component for instance, is not as advanced as its competitors. There is also occasional lag in updates and upgrades that can cause some inconveniences. Despite these flaws, Id still rate ServiceTitan as 8 out of 10. Its a great FSM and with a few improvements and upgrades it has the potential to be one of the best in the market.

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Buyer, North America Mid Market Company

Dec 04, 2022

ServiceTitan Field Service Management Review 3 I recently moved from Excel spreadsheets to ServiceTitan for our field service management needs. I wasnt sure what to expect, but I was quickly impressed. There are many features that make this a useful tool for our company. ServiceTitan is user-friendly and very efficient. We can easily manage tasks, orders, and payments with its mobile app. The features are so innovative that even our customers appreciate the enhanced experience. But what I like the best is that I can track our progress much better now, which helps us get the job done faster. In terms of customer service, ServiceTitan is amazing. They are always quick to respond and are knowledgeable about the product. I highly recommend ServiceTitan to all project managers. Product quality: 5/5 Product Innovation: 5/5

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Buyer, Asia Pacific Company

Dec 03, 2022

ServiceTitan Field Service Management Review 4 I recently had the chance to use ServiceTitan for a field service management project, and Im both impressed and what I would consider relatively miffed. The software had an intuitive design, and I was able to set up a few custom profiles quite easily. I also liked the wealth of documents and resources, which allowed me to research customer service and technical assistance issues quickly and efficiently. But where I found myself being unpleasantly surprised was the cost associated with using this product. The subscription fees were quite high, and I felt like certain more advanced features required additional payments. On top of this, I found myself having to get answers from the knowledgebase rather than from the customer service team, which feels like a bad value-for-money proposition. All things considered, I give ServiceTitan 3.5 stars because of its cost of ownership.

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Buyer, SME Company

Dec 03, 2022

ServiceTitan Field Service Management -Review 3 I recently took ServiceTitans Field Service Management for a test drive and I am mostly happy with it. I particularly appreciate the structure and organization that the product is built around; its super easy to use and navigate. Not to mention the analytics and insights that I am able to pull from it! I also appreciate how customizable it is; I was able to tailor and customize the product to my specific needs and it definitely made a huge difference. That being said, I did experience a few slight technical hiccups which, while nothing major, impacted my overall user experience. Id give ServiceTitan Field Service Management a 6.5 out of 10.

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Buyer, North America Mid Market Company

Dec 03, 2022

ServiceTitans Field Service Management offering has greatly improved the efficiency and effectiveness of our midmarket companys customer service operations since its implementation. It provides capabilities for tracking and scheduling of technicians, job status updates and communication, invoicing, and much more. The integrated system makes juggling multiple tasks and jobs much easier to manage. Im particularly impressed with ServiceTitans customer service portal. It enables instant quotes for service jobs and customers can request services quickly and easily. This helps us to respond to customer requests quicker and to provide better customer service. The customer portal also enables customers to track job status, communicate with technicians and customer service, and easily access their invoices. On the technician side, the integrated system ensures that each technician receives the right job at the right time and easily updates the job status. The technician portal also offers GPS tracking of technicians so that their location can be tracked relative to the job they are working on. This makes it easier to manage resources and optimise technician availability. Overall, ServiceTitans Field Service Management offering has enabled our midmarket business to streamline its customer service operations and create a better customer service experience. The integrated system makes managing customer requests easier and improves the efficiency of our customer service. I would highly recommend ServiceTitans Field Service Management offering with a rating of 5 stars!

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Buyer, Asia Pacific Company

Dec 03, 2022

Review 2: I have been a customer with ServiceTitan for about 4 months now, and it has absolutely exceeded my expectations thus far. ServiceTitan offers the perfect blend of powerful features and customer-centric vision. My customer onboarding experience was stellar I was carefully walked through the platform with detailed tips on how to maximize its potential. I was especially glad to see ServiceTitan leveraging real-world, customer-facing data that would help optimize customer service. I find ServiceTitans customer relations and job tracking tools to be truly trend-setting. With all the customer data that it aggregates, our team was able to easily identify customer service issues and take the initiative to rectify them in a quick and efficient manner. The whole platform has performed very stably, and Ive had few complaints. Rating: 4.75/5

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Buyer, North America Mid Market Company

Dec 02, 2022

ServiceTitans Field Service Management Offering Interoperability and integration - 4.5/5 I recently used ServiceTitans Field Service Management offering to streamline our operations and its interoperability and integration were terrific. Its consolidates order management, job scheduling, tracking, and invoicing processes, which have delivered tangible time savings and productivity gains for our team. Weve found its extremely easy to employ our existing business process and incorporate ServiceTitan into our operations. Its been a breeze to connect with our other existing software packages since ServiceTitan makes use of an open API system. Additionally, ServiceTitans native mobile app also fits our needs perfectly. It provides on-the-go access to data, so our team can gain instantaneous visibility to information and resources. Overall, Im extremely pleased with ServiceTitans interoperability and integration. Id confidently rate it 4.5 out of 5.

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Buyer, North America Mid Market Company

Dec 01, 2022

Review 4: After Sales Support The after sales support provided by ServiceTitan has been a nice surprise. I was pleasantly impressed with their customer service team – they always responded quickly and professionally to any questions or concerns. Most impressively, their after sales support has kept going strong even after the implementation process. Im happy to report that ServiceTitan has continued to provide us with the same high level of customer service that we received during the implementation. I would confidently rate their after sales support 9.4/10.

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Buyer, Asia Pacific Company

Nov 30, 2022

ServiceTitan has a few useful innovative features, such as the ability to manage multiple assets in the same dashboard and the automation of repetitive tasks. However, I am ultimately disappointed that the industry-leading technology they claim to have is no better than other options in the market. Their developers should definitely leverage new technologies, such as AI and machine learning, to make the platform more user-friendly and up to standards. At the moment, it doesnt seem to be offering anything that would represent a "next generation field service platform".

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Buyer, UK Mid Market Company

Nov 29, 2022

Review #4 For my organization, ServiceTitians Field Service Management offering has been an amazing addition to our operations. We have been utilizing the platform for a couple of months now, and its efficacy has become quite clear. It has enabled us to streamline after-sale support and quickly identify, diagnose, and resolve customer issues. Furthermore, the platform has allowed us to easily assign tasks to technicians and monitor those tasks in real-time. This certainly has increased customer satisfaction and saved us a great deal of time. Moreover, we have been able to customize the system to fit our specific needs, from creating our own custom service forms to setting up automated notifications for our team. I am quite pleased with ServiceTitans Field Service Management offering and am more than willing to give it 5/5 stars. I highly recommend this platform to organizations looking to maximize the efficiency and effectiveness of their after-sales support operations.

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Buyer, Europe Company

Nov 29, 2022

Review # 4: ServiceTitan Field Service Management Rating: 3/5 As a Procurement Manager, I recently decided to try out ServiceTitans field service management offerings. Its a comprehensive and secure product, but unfortunately its not the most user-friendly product out there. There are some issues with the user interface and navigation, which can be a bit of a hurdle for new users. We also encountered a few technical issues and glitches that cost us time and money. The cost of ownership is also quite high, with some hidden fees and other unwelcome costs that end up on your bill. All in all, ServiceTitans field service management product is okay but far from ideal; it serves well as a stepping stone, but there are better field service management offerings out there.

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Buyer, North America Mid Market Company

Nov 28, 2022

Product Feature Review I recently had the chance to try out ServiceTitans Field Service Management offering. As a VP of Operations of a large organization, I was interested in getting a grip on our field services and get them up to scratch. ServiceTitan provided a good platform in that regard with features allowing me to easily monitor service requests, manage technicians and their skills, generate reports, and coordinate our activities. In terms of features, there are a great deal of features which ServiceTitan touts. The main features which I am utilizing include GPS tracking, Electronic Signatures, Inventory Tracking, and the ability to create Job Schedules. Additionally, ServiceTitan has impressive reporting options which allow me to draw up operational metrics within a few clicks. The support for mobile devices is fairly strong too and allows for flexibility in the execution of service requests. Despite the many good features, I still expected a few more given the cost of the service. The lack of a few basic reporting features and report customization options was a slight let down. Rating: 4/5

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Buyer, North America SME Company

Nov 28, 2022

This review is for ServiceTitan, a Field Service Management. Im a procurement manager and have worked with ServiceTitan for a few months. After extensive research and testing, here are my thoughts. Ease of Use: 4/5 ServiceTitan offers fairly easy navigation and navigation tools. It was easy for me to find my way around and discover the various tools available. That said, I have found the user interface to be a bit clunky at times, and some features were difficult to get the hang of, as there were not many tutorials or help documents available. Product Vision: 3/5 The product vision behind ServiceTitan seems to be ambitious, with the goal of bringing innovation to the service industry. However, they could do more to demonstrate that commitment with additional features and meaningful updates. Product Features: 4/5 Overall, ServiceTitans features are great. The software provides in-depth reporting and analytics, as well as an intuitive scheduler. It also offers a range of automation options that can help you streamline your operations. The only issue I have with its features is that, often, the options are not customizable to meet my specific needs.

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Buyer, UK Company

Nov 28, 2022

My experience with ServiceTitan field service management solutions has been nothing less than wonderful. The technology they use is top-notch, and they make it easy to access and leverage the tools they provide. Its been incredibly useful in helping us adopt futuristic solutions and remain competitive. What I really appreciate is that ServiceTitan really invests in ongoing innovation. And using their platform has opened up more creative ways to manage our field service operations. We have more control over asset optimization and quote accuracy, and it feels great to always stay one step ahead of the game. Overall, ServiceTitan is a great field service management solution. It features rich mobile capabilities that make it easy to keep an eye on how our technicians are performing, so that we can constantly monitor our processes and adjust when needed. I rate ServiceTitan 8/10 for the overall user experience and the innovative use of next-generation technology. Review 3

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Buyer, UK Mid Market Company

Nov 28, 2022

Review 3 ServiceTitans field service management platform has certainly made a massive difference to my field service operations. With just a few clicks, Im able to manage all my jobs, employees, customers and resources with ease. Whats more, the platform has recently gone through a major upgrade - it now serves as the core to all our field service operations, allowing us to link our other services onto it to streamline our workflow and increase efficiency. On the tech side, ServiceTitan is also killing it. It utilizes a range of next-generation technologies, such as artificial intelligence and machine learning, to provide accurate and insightful analytics into our field operations. Additionally, its use of cloud technologies enables us to access our data anywhere, making it effortless to stay on top of our operations. Despite the remarkable features and capabilities available, ServiceTitan does have some minor drawbacks. For example, their customer support could be better, and some of the features are quite pricey. But overall, Im very satisfied with their services and would rate them 4 out of 5 stars.

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Buyer, Asia Pacific Company

Nov 28, 2022

Ive recently had the pleasure of working with ServiceTitans field service management offerings and wanted to take the time to review this fantastic system. Automating invoicing, scheduling, and dispatching is a huge time-saver for our business and provides us with greater precision on job status and requests. With ServiceTitan, customer service teams have full visibility on technicians and customers, which helps to reduce mistakes and ensure that everyone is in the loop. This has saved my team a lot of time that they previously spent manually processing data. The cost of ownership is a bit high, but I believe its a worthy investment due to the improved efficiency and accuracy that comes with it. Having the ability to quickly access and update customer service contracts is also very helpful. I give ServiceTitan a 4.7 out of 5 stars and highly recommend it to anyone looking for a reliable field service management solution.

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Buyer, UK Company

Nov 27, 2022

As the Senior Manager of my organization, I recently implemented ServiceTitan for the purpose of improving our field service operations. The experience so far has been nothing short of amazing. When it comes to customer service, ServiceTitan is second-to-none. We had the privilege of working with their team of knowledgeable and friendly customer service agents who were always available to address and resolve our queries. We were also provided with different options and guidance in order to make the most out of the software. The cost of ownership of the software is also quite affordable. ServiceTitan offers different packages depending on your requirements and you can choose the one that suits you the best without paying unreasonable amounts. In conclusion, I would highly recommend ServiceTitan as a Field Service Management. With their help, we have been able to provide our customers with the best service. Rating: 5/5

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Buyer, Asia Pacific Company

Nov 26, 2022

## Deployment Support The deployment support provided by the ServiceTitan team was atrocious. Their customer support team was either unavailable or failing to provide any help. I had to consult third-party providers, but even that didnt help much. Troubleshooting has been a nightmare and the extensive complexity of the product is intimidating. I had a number of issues with the underlying architecture setup and basic networking configuration. If anything, they lack ability and understanding of the product. I rate their deployment support a 1/5.

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Buyer, Asia Pacific Company

Nov 26, 2022

ServiceTitan Field Service Management Review 1 Im a procurement manager who recently used ServiceTitan for a large-scale field service management project. At first, I was very impressed with the softwares features and design. The user interface was easy to work with, and I was able to quickly and effortlessly set up a few custom profiles for our needs. Unfortunately, the overall experience and value for the cost were quite disappointing. Despite subscription fees being quite high, some of the more advanced and specialized features came with added fees. This was concerning, and made us question why we were paying more than wed anticipated. On top of this, I found navigating the customer support portal to be a hassle. The representatives werent too helpful when I did get in contact with them, and I found having to search through the knowledgebase myself to locate the answers I needed to be tedious. Ultimately, I give this software 2 stars due to the cost of ownership.

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Buyer, Asia Pacific Mid Market Company

Nov 26, 2022

Ive been working with ServiceTitans Field Service Management system over the past few months and I must say the platform has been great in terms of streamlining our operations. The intuitive design and automated workflow processes, has enabled us to manage tasks in an efficient and streamlined manner. My team particularly likes the ServiceTitan mobile app for its real-time performance updates feature. This helps us to quickly assess any potential delays or obstacles and make corrections accordingly. The level of futuristic technology harnessed by the software is amazing. We have been able to leverage the tools to gain real-time insights into our operations, track workforce progress, and use predictive analysis in order to plan better for upcoming projects. ServiceTitans ability to integrate with IOT devices has enabled us to better monitor maintenance & repair operations. I would rate ServiceTitans Field Service Management system 8/10. It has been a valuable addition to our toolset, helping us to manage large-scale projects easily and with minimal effort. Id recommend ServiceTitans Field Service Management system for anyone out there looking for an efficient and seamless service management platform.

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Buyer, North America Mid Market Company

Nov 25, 2022

Review 1 - ServiceTitans Field Service Management I recently had the pleasure of checking out ServiceTitans field service management offerings and was quite impressed with the end-to-end solution that it provides. From the front-end customer interface, to the scheduling and dispatching of jobs, and even the back-end financial billing - ServiceTitan offers a comprehensive suite that is beyond what I would expect from a field service management provider. The product vision is great and its user-friendly, intuitive design quickly educates a business-user on the power of ServiceTitan. From a feature standpoint, there is a lot that ServiceTitan offers - from real-time job tracking, inventory management, and customer communication apps - to billing, accounting and reporting tools that are specifically tailored to the field services industry. What really grabs my attention is its ability to help users capture more revenue and minimize operational headaches that come with field services, the tools to help companies make calculated decisions on margins, profitability, labor costs and more. As far as value for money goes, ServiceTitans offerings are fairly competitive when it comes to pricing. Its ability to integrate with existing systems, customize processes, and offer affordable scalability make its pricing options attractive enough to make an investment in. Overall, Id rate ServiceTitans field service management solution a 9 out of 10 for its product vision, robust features, and value for money. Highly recommended for anyone looking for a solution in the field services industry.

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Buyer, UK Company

Nov 25, 2022

ServiceTitan Field Service Management review 4 (5 stars): I can proudly say my business has never been more successful then when we switched to ServiceTitans field service management offering. It gave us a much-needed boost and took away a lot of the manual processes I used to have to manage. Their next-generation tools provided by ServiceTitan are efficient, trustworthy, fast and easy-to-use. The integration with other apps, mobile capabilities, and ability to track jobs and customer satisfaction enabled us to become more productive and efficient. I would gladly give ServiceTitan five stars for their exceptional performance, value and quality.

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Buyer, UK Company

Nov 25, 2022

Review #2 When it comes to Field Service Management, you cant go wrong with ServiceTitan. Its been my choice for over 6 months now and I cant be happier with its performance. It offers a modern, user-friendly and cost-effective solution that provides cutting-edge customer service and tracking abilities. Ive come to appreciate ServiceTitans ability to connect and provide seamless integration with a variety of platforms and software. This is just one of the ways that the creators of ServiceTitan are supporting the use of futuristic use cases and creating a product vision and features that speaks to the needs of its customerbase. That said, I wish ServiceTitan had more features. For example, the system lacks the ability to monitor and alert supervisors and users when tasks have to be completed, postponed or delayed. This can be quite frustrating at times and the lack of clear documentation on how to resolve these issues isnt very helpful either. These issues aside, Id still recommend ServiceTitan to anyone looking for an alternative FMS. The product is affordable and offers a wide range of features and functionality. Id rate it 8/10.

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Buyer, UK Company

Nov 23, 2022

2. I was skeptical at first, but ServiceTitans Field Service Management has completely changed my perspective on field service. My team is able to update customer info quickly and easily, saving time, reducing labor costs and tracking job statuses accurately. The intuitive mobile app makes it simple for our technicians in the field to input completion dates, which are automatically synchronized with job scheduling in the office. The real-time job tracking also comes in handy for our customers, who can follow progress from start to finish. Its quite remarkable how easy it is to manage job tasks, find qualified personnel and get instant updates on inventory. And of course, the after sales support has made the transition smooth with helpful tips and advice every step of the way. ServiceTitan earns a 5 out of 5 star rating from me.

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Buyer, UK Mid Market Company

Nov 23, 2022

My company has been using ServiceTitan for the past few months to manage field service operations and I have to admit that the experience has been mixed. I thought I would provide my review of the software, primarily focused on its innovation and ease of use. Overall, ServiceTitan is clearly an innovative software as it is able to provide several advanced features, such as job scheduling and inventory management, which is incredibly helpful in streamlining our field service operations. This is an impressive feat as there are very few other service management software that can provide the same level of organizational capability. I would therefore give ServiceTitan a 4/5 rating in terms of its innovation. Unfortunately, the ease of use leaves much to be desired. The user interface can be quite cumbersome at times, with some features being overly complicated and difficult to understand. Additionally, the learning curve is quite steep, which can be extremely overwhelming for some users and impede their ability to efficiently use the software. Considering this, I would rate ServiceTitan as a 2/5 in terms of its ease of use. ServiceTitans use of next generation technology is also a highlight. The software runs on a cloud-based platform which is extremely secure and reliable, ensuring that all of our data is always correctly stored and studied. This is an invaluable feature, as it allows us to take full advantage of the softwares advanced analytics and reporting capabilities. I would therefore give ServiceTitan a 4/5 rating in terms of its use of next generation technology. Overall, ServiceTitan is an impressive piece of software that does offer a number of unique features and capabilities. However, its lack of ease of use and its steep learning curve is really what holds it back from being a truly excellent service management software. I would therefore rate it 3/5 as an overall Field Service Management.

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Buyer, UK Company

Nov 23, 2022

After Sales Support The after sales customer service is also worth a mention. We havent experienced any issues with the ServiceTitan platform yet, but Im sure that their round the clock customer service would be there for us should we ever have any issues. All our questions were answered promptly and accurately, and their customer service reps are always friendly and polite. I would rate their after sales support 8 out of 10.

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Buyer, Europe Company

Nov 23, 2022

Review 3: I recently tried out ServiceTitans Field Service Management Offering, and I have to say that I am impressed. The product provides a modern solution to many of the challenges that we are facing in our day to day operations. With its easy to use interface, our team has been able to improve the way we manage and schedule jobs. The scheduling tool is intuitive and allows technicians to view their tasks in real time. Additionally, the customer profile page gives us instant access to detailed customer information and job history. That being said, I think that the value of the product does not justify the price, even though it does have some good features. Rating: 3 stars.

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Buyer, UK Company

Nov 23, 2022

## Over All User Experience My overall experience with ServiceTitans Field Service Management has been forgettable, to say the least. The product is too intricate for any normal user who is just looking for a system to manage their IT Infrastructure. The lack of technical support and troubleshooting, although understandable, adds to the extensive problems that Im facing. Im altogether disappointed with what I purchased and rate my user experience with the product, a 3/5.

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Buyer, Europe Company

Nov 22, 2022

5. ServiceTitan as Field Service Management review

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Buyer, SME Company

Nov 22, 2022

4. As the senior manager of our team, I believe that having an effective field service management platform is absolutely essential. And, when it comes to a reliable and efficient system, ServiceTitan is one of the best. ServiceTitan, in my opinion, is a great example of modern-day technology. It supports next-generation features such as real-time reporting, automated scheduling, advanced analytics, and the ability to engage with customers over the web. Plus, its integration with third-party services and applications make it easier for us to manage our processes. Im also quite impressed by its data-driven approach. ServiceTitan helps me to make well-informed decisions by providing real-time analytics and reports. Plus, its automated alert system helps me to stay on top of any ongoing tasks and ensure deadlines are met as well. Overall, ServiceTitan offers great value for money and I would recommend this powerful solution to any organisation looking for a comprehensive field service management tool. 10/10

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Buyer, SME Company

Nov 22, 2022

The marketing team was quite professional and patient in helping us to understand the key features and services offered by ServiceTitan. They provided us with good guidance and support to make sure that we could make an informed decision on our field service management offering. They also kept us updated with new features and patches released for the product. I would rate the marketing team 4/5.

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Buyer, SME Company

Nov 22, 2022

Review on Cost of Ownership and Interoperability and Integration of ServiceTitan used as Field Service Management

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Buyer, North America Mid Market Company

Nov 22, 2022

Product Vision Review ServiceTitans Field Service Management offerings really stand out with its comprehensive vision for addressing the markets needs. It is a comprehensive suite that covers various facets of managed service pathways. It consolidates job types, cross-references parts, and offers maintenance tracking while intelligently accounting for customer usage, location, and equipment status. On top of this, ServiceTitans field service planning features offer route optimization, on-site workflows, and automated scheduling. From our experience as a Supplier Partner, its product vision is clear, comprehensive, and well-thought-out Id give it 5 stars out of 5.

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Buyer, UK Company

Nov 21, 2022

Data Security - 4 stars I have been very impressed with the data security of ServiceTitan. I have found that all of our customer data is securely and reliably stored, with access only given to any accounts that we choose to grant it to. The customer service team has also done a great job of walking my team through the process of setting up our companys data security protocol, making sure we are all on the same page. On top of that, ServiceTitan is compliant with a wide range of international data security regulations, meaning we can be sure that our customer data is held to the highest standards. Overall, I give ServiceTitan 4 out of 5 stars for its data security protocol.

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Buyer, North America SME Company

Nov 21, 2022

Review 4: Product Innovation (2.5/5 stars): ServiceTitans field service management offering has some basic innovative features, but overall I found them to be lacking. As compared to other offerings in the market, their features feel outdated and not as robust. For example, their scheduling tools are good, but they dont have any AI-based scheduling capabilities like some of their competitors do. Additionally, their analytics tools are mediocre and merely average in comparison to other service providers. They need to step up their game to make sure they compete in the market.

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Buyer, North America Mid Market Company

Nov 20, 2022

Review 4: Rating: 5 out of 5 As an Engineering Manager, I have had a great experience with ServiceTitans Field Service Management system. The software is easy to use and the Customer Support team is always available to answer my questions quickly and accurately. I really appreciate the level of innovation that ServiceTitan brings with its mobile-friendly options for service management and the data collection capabilities for quick decision-making. Further, I have found ServiceTitans integration capabilities with other software to be very strong and efficient. In fact, Ive been very pleased with how quick and easy it has been to export data from ServiceTitan into other platforms.

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Buyer, North America Mid Market Company

Nov 20, 2022

I recently implemented ServiceTitans field service management solution and wanted to leave a review. ServiceTitan offers an intuitive user interface, as well as great features such as automated scheduling, invoicing, and dispatching. This has enabled us to limit manual data processing, thus improving overall customer experience. The cost of ownership for this product can be a bit high, but the savings from improved efficiency and accuracy definitely make it worth it. Whats more, Im able to assign tasks to technicians with greater ease thanks to the mobile app, and the reporting features provide complete visibility on job status. Overall, ServiceTitan is an amazing field service management system that Id highly recommend. Id give it 4.8 out of 5 stars but the cost of ownership is the only downside.

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Buyer, SME Company

Nov 20, 2022

I recently had the opportunity to use ServiceTitans Field Service Management programs. The experience was average at best, with the biggest issue being with regards to the cost of ownership. The cost of the software is very high compared to similar competing services and there are no discounts for long-term use, thus making ServiceTitan a very expensive service to own. Considering these factors, I rate ServiceTitan 3/10. Value for money is also not great. The software does include a few quality features, but they do not stand out much compared to what the competition offers. Moreover, I also found certain features to be missing that the competitors offered at much lower prices. Thus, I rate ServiceTitan 4/10 in terms of Value for money. Fortunately, I found the user interface to be quite functional. The software was easily able to meet the task requirements of our organization, as well as afford a few customization options that proved useful. Thus, I rate the product 6/10 in terms of functionality. In conclusion, while ServiceTitan is a satisfactory service, its extremely high cost of ownership and unsatisfactory value for money mean that I would not be able to recommend it. Thus, I rate ServiceTitan at 4/10 overall.

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Buyer, SME Company

Nov 20, 2022

Review #5: ServiceTitans Field Service Management offerings I recently had the opportunity to utilize ServiceTitans Field Service Management solutions at my multinational business. We were very happy with the results and I would definitely recommend it to other businesses. The cost of ownership was surprisingly low, much lower than we had anticipated or compared to similar offerings from our competitors. We were able to make significant savings throughout the whole process. The customer service was also of a good quality and the onboarding process was very smooth even though it was quite comprehensive. The extra edge from features such as electronic scheduling and automated invoicing was definitely beneficial and we were able to take advantage of that. Overall, ServiceTitans Field Service Management offerings were of immense value to us. We were able to save money and gain access to features that would have cost us significantly more if purchased individually. Rating: 4.4/5

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Buyer, North America SME Company

Nov 20, 2022

Review 2 As someone who has worked in the field service industry for nearly 30 years, I can say with certainty that ServiceTitans Field Service Management offerings are second to none. The company has a great product vision and its futuristic outlook on its products is impressive. Its feature-rich service model is capable of handling a wide variety of sophisticated processes and tasks related to field service operations. However, its the products ability to support future use cases that I feel is the cherry on top. Implementing future use cases gives you the capability to stay ahead of the competition, increase customer satisfaction and achieve total cost optimization. ServiceTitan provides all this and much more. Overall, ServiceTitans Field Service Management offering is one of the best solutions on the market. From its user-focused approach to cost optimization and futuristic use cases, ServiceTitan has it all. I would rate the product 4.7 out of 5 stars.

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Buyer, North America Mid Market Company

Nov 20, 2022

3 I am pleased to report that ServiceTitan is offering a revolutionary Field Service Management product. With a range of powerful features, the platform delivers a reliable service to meet our organizational needs. The range of features are comprehensive and advanced and certainly have potential to revolutionize our business. The integration and interoperability aspects have impressed me the most. By utilizing ServiceTitans single, unified platform, we have been able to reduce costs, send information in real-time, and streamline our operations. The innovation behind this was without doubt one of the main selling points that made us choose ServiceTitan, and it deserves a rating of 8/10 in terms of overall quality.

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Buyer, Europe Company

Nov 19, 2022

Interoperability and Integration Rating: 4 stars Service Titan has done an impressive job of making sure that its Field Service Management offering is completely interoperable, enabling us to integrate it with existing technologies that we already use in our business. We have found it fairly straightforward to use and connect with our accounting software, HR systems, as well as a host of other applications. It also makes data migration a straightforward process. Plus, the customer service has been very helpful in the entire process, quick to respond to any questions we have. Cost of Ownership Rating: 3 stars Our team was initially impressed with Service Titans cost of owning the solution. It offered a lower price point than similar competitors we had looked into. However, as our usage has grown, we have found that the cost of ownership has gone up with the added features we use and it requires us to renew our license. The fact that these costs are quite unpredictable can make budgeting for the software a bit complicated. All in all, its still a good value but could use some improvements.

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Buyer, North America SME Company

Nov 19, 2022

Review#2 Rating- 3.9/5 Ive been using ServiceTitan for a few months now, and I must say its been a great experience. The software has all the features and tools you need to optimize field service management and complete jobs in an efficient manner. My only gripe is they dont offer a very good customer service. There are also times when the website seems to take too long to load. Besides that, the software is awesome and loaded with functionalities to help you keep up with the rapidly changing market.

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