PEGA PLATFORM Pricing & Reviews
Are you from this Company?
Summary
PEGA Platform Introduction
The PEGA Platform provides a comprehensive suite of functions used to manage the field service operations of an organization. It is a leader in the field service industry and provides customers with a secure, reliable, and efficient solution for managing their critical field service operations. The platform provides several features, technical details, and pricing options to customers, and serves several industries while catering to different customer types.PEGA Platform Overview
The PEGA Platform offers a comprehensive field service management suite, allowing companies to manage their field service operations more efficiently, securely, and reliably. The platform provides integrated workflows that combine customer service requests with other processes, visualizations for quick and easy access to scheduling and tracking, integration control mechanisms for data governance, automated operations for work order routing, secure document retrieval for compliance, and more.PEGA Platform Features
• Comprehensive workflow automation: Easily automate critical field operations with robust integrations, analytics, and visualizations• Robust scheduling and tracking: Schedule and track field operations, resources, and equipment all from one platform
• Data governance and compliance: Automatically control the data needed, who can access it, and automate secure document retrieval
• Automated operations: Automatically route field operations to the right personnel who have the right qualifications to get the job done quickly and effectively
• Optimized resources management: Optimize resources utilization with powerful automation and self-service tools
• Secure Platform: Securely access the platform with multi-factor authentication processes, encryption of data at rest, and data encryption and hosting in secure, private clouds
PEGA Platform Technical Details
The PEGA Platform supports multiple operating systems, including Windows, Linux, and Mac OS, with scalable cloud-based hosting support. The platform also provides enterprise-grade security measures, including role-based authentication and encryption (AES-256) for data at rest. It is also equipped with automated work order routing, allowing personnel to quickly respond to issues and reduce downtime. Additionally, the platform includes a powerful, self-service portal for users to access information easily and quickly.PEGA Platform Pricing
The PEGA Platform is offered in two models, including a subscription-based model and an enterprise-wide model. The subscription-based model is tailored for small and medium-sized businesses, where customers pay only for the features they use, while the enterprise-wide model is designed for larger businesses, providing access to the entire suite of features.Industries Served
The PEGA Platform is designed with four core industries in mind, including manufacturing, healthcare, logistics, and retail. Organizations in each of these industries need reliable, secure, and efficient solutions to manage their field service operations, and the PEGA Platform provides the perfect solution.Customer Type it Caters to
The PEGA Platform is designed to cater to a wide range of customers, including small and medium-sized businesses, large enterprises, government agencies, and educational institutions. The platform is user-friendly and provides an intuitive interface, allowing people to quickly and easily access the features they need to successfully manage their field service operations.Discussions
No Strengths to show
No Cautions to show
PEGA PLATFORM Reviews
Buyer, Asia Pacific Mid Market Company
May 18, 2023
Cost Savings Review Another major benefit of Pega Field Service Management is all the cost savings our business is enjoying. As we continue to scale we need a way to do that effectively and not run into imposing operational costs. The platform has delivered for us - through the use of advanced analytics and AI integration, we can more effectively manage our workforce and processes both in and out of the field. I give it 5/5 stars for cost savings.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
May 16, 2023
I am quite pleased with what I have experienced so far with the Pega Platforms Field Service Management offerings. The software is optimal when it comes to cost of ownership. Whats more, the intuitive drag and drop navigation feature allows us to easily create custom apps for our service events. I also appreciate the level of innovation this software provides. Its embedded technology makes our customer journey much more efficient and agile, allowing us to easily make corrections and modifications. The AI-powered tools give us more insight into customer behavior and help us better plan our resources. Meanwhile, the self-service options facilitate our team management and keep customers updated about progress. All in all, Im highly satisfied with Pegas Field Service Management and feel that the software deserves a four and a half stars out of five.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
May 16, 2023
Review 4: As the head of the business unit in a large conglomerate, I have been working with Pega Field Service Management to help streamline our operations, and thus far the product features have been extremely helpful. The complexities of our business require the constant attention of the customer service team, and luckily the staff at Pega Field Service have been up to the task. It has been both enlightening and inspiring to see their commitment and dedication to the customer experience. The integrated software solutions for workflow, financial coding and other aspects of our business are easy to use and intuitive. It helps us to save time and focus on more important tasks. Overall, I am giving Pega Field Services a 4.5 out of 5 stars.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
May 16, 2023
I am a Research & Development Head working in an MNC and we have been using the Pega Platform as an Enterprise Field Service Management System for the past 5 years. We are highly satisfied with the platform which is not only flexible but also provides a great user experience. We initially chose Pega because of its ability to customise the system according to our business needs. We can quickly and easily tailor the system to business processes and operations. The capabilities of Pega are amazing. It covers aspects like assignment and dispatch, work order management, asset and resource management, scheduling and routing. Its automation capabilities help to save time and effort with its automated decision making tools. It also has a self-learning AI to further empower businesses with the best analytical results and an immersive mobile app for mobile users, making the whole system more effective. Pega is great for scalability and can easily integrate with other business systems, which is an important feature for our organisation. Additionally, its cloud-based platform enables us to easily access our data, applications and other digital assets anytime, anywhere. The vision of Pega is focused towards enabling organisations to reach the highest level of achievement and to provide the best user experience. It also supports futuristic use cases with its predictive analytics and automated workflow features. We have found Pega very supportive and are looking forward to the future capabilities that can be integrated in the platform. I would highly recommend the Pega Platform to any of my colleagues or other organisations who are looking for Field Service Management Solution. With its incredible features, great user experience and comprehensive suite, it provides a comprehensive and secure field service solution for organisations.Rating: 10/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
May 15, 2023
Review 5 Having used a number of Field Service Management solutions in the past, I can confidently assert that Pega Platform is one of the best systems out there. It has enabled us to streamline our processes, manage customer visits, relationships and track our teams progress. In addition to this, cost of ownership is one of the most attractive features of Pega Platform. Despite the list of features it has, the pricing is comparable to most of the other software solutions available. Certainly a great benefit for any supplier. The customer service Pega Platform offers is also noteworthy. From the training insights to analytics reports, the support staff have always been quick to answer any queries or concerns and are always available to help. I can confidently rate their support 8/10. Overall, Pega Platform is a reliable and cost-effective Field Service Management solution that I recommend without hesitation. It is versatile, efficient and has amazing customer service support.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
May 14, 2023
Pega Field Service Management - Review 2 Our corporation had the unique opportunity to test out the Pega Field Service Management offerings and, it is safe to say, we were not disappointed. The platform helped us deliver unprecedented customer service through its Artificial Intelligence Analytics capabilities and cutting-edge performance reporting. That has enabled us to make better informed decisions which have enabled us to deliver better customer service in the field. Moreover, the customer service representatives at Pega have been simply outstanding. They have guided us at each step, helping us through any difficulties we encountered. The pricing of the services was also quite competitive in comparison to other contenders in the market. Overall we are delighted with Pega Field Service Management offerings. Their automated service system has enabled us to improve customer service delivery, thanks to its advanced AI capabilities. Moreover, the customer team at Pega has been extremely supportive throughout. Rating 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
May 12, 2023
Pegasystems, provider of the Pega Platform, is a company I have relied on for many years. Since implementing the Pega Platform as my Field Service Management, I have seen significant improvements in my organization and its communication with customers. The Pega Platforms product vision is impressive, with emphasis on speed and accuracy, which is important in the field service industry. It offers comprehensive features, such as incident management and escalation processes, that enable organizations to quickly and accurately address customer needs. The platforms integration and interoperability capabilities also make it easy to incorporate data from external applications, allowing us to work more efficiently. From a usability perspective, the Pega Platform is modern, intuitive and easy to use. Employees can easily access their tasks, assign tasks to other users, and efficiently monitor the progress of an incident. The platform includes an AI-driven assistant that captures information about the customer and answers incoming requests quickly. This feature has greatly reduced the amount of time it takes to handle customer requests. I am very happy with how far the Pega Platform has come and I would rate it highly. It has significantly increased our response times and improved customer satisfaction, while also reducing costs. I have already recommended this platform to several other organizations and will continue to do so. It efficiently streamlines our operations and provides us with the tools needed to ensure smooth customer interactions.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
May 11, 2023
Pega Platforms Field Service Management: Review #4 As the VP of a midmarket company, I can attest to the effectiveness of the Pega Platforms Field Service Management product. This comprehensive solution offers great flexibility and scalability, as well as greater visibility over the entire operation. Additionally, the product is integrated with built-in analytics, allowing us to make real-time decisions based on data analysis. I am very impressed with the products USP and the teams responsiveness. I have no issues recommending this product to my colleagues and have no hesitation giving the product a 4.7-star rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
May 11, 2023
The Pega Platforms Field Service Management has been a wonderful experience for me. I am highly impressed with its cost of ownership, innovation and use of next generation technology. The cost of engineering used for the software is optimal, making it convenient for both small and large businesses. The ease of the drag and drop environment allows us to easily create our own apps and launch them with speed and efficiency. The level of innovation embedded in this software is unique. Externalized rules enable us to customize our logic and personalize the customer journey, while AI-enabled predictive analytics helps to save costs and expend resources appropriately. The self-service options embedded into the software make it easy to manage our service teams, and keep our customers up to date of progress. Overall, this is a sublime product – deserving a four and a half star out of five.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
May 10, 2023
Review 1 on Pega Platforms Field Service Management offering The Pega Platforms Field Service Management offering is a robust and powerful solution for companies looking to manage their field service operations more efficiently. It provides an easy-to-use interface for managing appointments, schedules, resources, and more. The platform is highly configurable, allowing companies to tailor the system to suit their specific needs. It has the ability to integrate with legacy systems, making it easy to transition over. From a software engineering perspective, the platform has a range of helpful features such as the ability to debug and test code quickly and efficiently. Additionally, it provides support for Cloud and Mobile Integrations, allowing companies to leverage the latest technologies for managing their field service operations. Overall, I would give this service a 4.5 out of 5 as it offers great value to customers who are looking for an efficient way to manage their field service operations.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
May 10, 2023
I have been using Pega Platform as a Field Service Management for quite a while now and I have to say that I am satisfied with the software overall. It offers some great futuristic use cases and a very intuitive user experience. The graphical interface allows me to easily understand complex features, and the automation capabilities of the software make it very easy to streamline my workflows. Moreover, the software integrates seamlessly with other systems and applications. The customer support team of the software is also quite helpful, providing tutorials and responding quickly to any queries that I have. That being said, the software has a few shortcomings that can still be improved. The reporting features, for example, are limited and provide very little data, which makes it difficult for me to take informed decisions. Additionally, the mobile interface of the software can be a bit slow and inconvenient, which becomes a hurdle when dealing with field jobs. Overall, I would rate Pega Platform as a Field Service Management as four out of five stars. The software offers great use cases and an intuitive user experience, but its reporting and analytics features must be improved.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
May 10, 2023
Pega Field Service Management – Deployment Support review Ive been utilizing Pegas field service management solution in our engineering environment for several months now and I do have to say Im not overly impressed with their deployment support. We faced several issues with their setup process, yet the help instructions and customer service were not up to par to support our objectives. As for resource optimization with the solution, it did not seem to be tied together with an seamless front-end user experience. Furthermore, when faced with issues, the team seemed to be unable to identify a solution and had to connect with a back-end support team which was inefficient and took time away from our internal staff. All-in-all, Id have to rate the deployment support on a scale of 1-5 as a 2, as it left us wanting much more in terms of support.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
May 09, 2023
My experience with the Pega platform for field service management has been mixed. On the one hand, it offers a great deal of functionality, and its ability to customize processes and automate complex tasks is impressive. On the other hand, the cost of ownership can be prohibitively expensive, and its interoperability and integration capabilities are lacking. What drew me to the Pega software is its ability to create customized experiences for my customers. The visual workflow designer, combined with a straightforward method of logic execution, makes it incredibly easy to specify how a customer will interact with my business. Its ability to review customer history, and make decisions based on that data, can greatly improve user experiences. However, when it comes to the cost of ownership, I cannot say Im satisfied with the platform. While some of the more powerful features come with a price tag, I find that I max out the features I need on a budget before Im able to truly benefit from the software. As such, I cant help but feel that Im paying for features I dont always require. Another disadvantage of the Pega platform is its limited interoperability and integration options. I would like to see an ecosystem of APIs so I can build better connections between the platform and other business-critical software. As it stands, the product does not make it easy for me to streamline my processes with my other systems. Overall, my experience with this software as a field service management tool is a middling two stars. It has a lot of great features, but the cost and integration options are prohibitive.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
May 08, 2023
3. Ive been using the Pega platform for field service management for a few months now. As a procurement manager, Im pleased with the results so far. The platform provides a great user experience thanks to its intuitive user interface and advanced features. Ive also noticed a significant improvement in operational efficiency thanks to AI-driven automation and real-time insights generated by Pegas data-driven features. The agility and scalability of the product has allowed us to track and manage our field service operations more efficiently. Pega has also proven to be an excellent value for money, making it a great choice for any organization looking for a cost-effective field service management solution. Rating: 5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
May 08, 2023
#5: I have been using the Pega Platform for Field Service Management (FSM) and can honestly say its been great. The platform is intuitive and user-friendly, meaning it can be quickly picked up by any user. The product features are also great. Its easy to assess customer needs and allocate resources effectively, meaning that customer service can be improved and tailored quickly. The product vision is also spot on. The reporting capabilities are helpful and allow us to assess customer satisfaction. The cloud-based platform also offers great scalability and is always available, so customers can access our services anytime and anywhere. Overall, I would highly recommend Pega Platform for Field Service Management. Its ease of use, comprehensive product vision and features make it the perfect solution for anyone looking for an FSM solution. I would rate it five stars out of five.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
May 07, 2023
4.Pega Platform as a Field Service Management has been quite a worthwhile experience for my organization. I have been using it for a few years now and I thought it would be appropriate to review it for the benefit of others. The ease of use of Pega Platform is one thing that I am quite impressed with. Its intuitive interface helps all users, from tech and non-tech personnel, understand and use it with great ease. Its drag-and-drop feature also helps manage data quickly. Furthermore, its predictive analytics feature helps collect and analyze data in real-time with great ease. For all of these features, I rate its ease of use 4.5/5. The cost of ownership of Pega Platform is also quite endearing. It is quite competitively priced compared to other software in the market and is easily scalable. This helps companies in choosing the plan that is most suitable for the companys needs and budget. On the whole, I rate its cost of ownership 4/5. I have no qualms in recommending Pega Platform as a Field Service Management for other organizations as well. It certainly has been a great asset to our organization, helping us run our operations quite efficiently and cost-effectively.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
May 07, 2023
Review 5: I am reviewing PEGAs Field Service Management offerings and I must say that it has been a tough experience. Customer service and support was not always up to par and the platform itself is terribly confusing. Learning how to use the system takes a long time and it simply does not keep up with the rising trends in technology. For example, I have requested many promising futuristic use cases and yet, I am still waiting for them to be implemented. Also, when using the platform, I have noticed moments of errors and slow loading times. All these issues add up and make it difficult for me to understand the overall usefulness of this platform. Due to these reasons, I would rate PEGAs Field Service Management a 1.5 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
May 07, 2023
Review 5: I was relatively skeptic when we initially implemented Pegas Field Service Management solution, but I am now completely and utterly impressed. Its an innovative platform that helps our service teams, help desk staff, and technicians stay organized and operate efficiently. The analytics have been a massive game-changer, helping us to understand customer service and identify opportunities for improvement. Plus, their ticket tracking and customer response automation have been incredibly valuable. The best part is that its incredibly affordable and provides great value for money. Highly recommended for companies in need of a reliable and innovative Field Service Management solution. Rating: 5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
May 06, 2023
5. Having recently implemented Pegas Field Service Management in my mid-market company, I am pleased to confirm that the product is truly outstanding. It has met and exceeded our expectations from the start and provides an intuitive and comprehensive solution for managing field service operations. The product was user-friendly and allowed us to configure one unified system for managing tasks. Additionally, the automated processes gave us complete control over how to manage customer orders and requests which helped us save time on manual activities. I am especially impressed with the products innovative features like automatic optimization and route management. This made it easy to prioritize service tasks and optimize the work of each technician. The interface is incredibly intuitive and easy to get familiar with. In conclusion, I strongly recommend Pegas Field Service Management for its superior product innovation and quality. The product is fit for any organization looking for a comprehensive service management solution. I give the product 5/5 rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
May 06, 2023
Review 2: Ive been overseeing our shift to the Pega Platform for field service management, and the experience has been positive. The interoperability of the platform ensures that our changes simultaneously go out to all connected third-party systems. The cost of ownership has also been quite reasonable, with initial onboarding fees being more than offset by navigational and workflow efficiencies. Our team is also able to generate custom reports and perform quick action items. Overall, I am a satisfied customer and can recommend this platform to anyone working on field service management. Rating: 8/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
May 06, 2023
Review 3: I recently joined the small business community and wanted to have a professional and effective Field Service Management system. After looking around, I decided to go with the Pega Platform offering, and Im very glad I did. The integration options of Pegas FSM offering is awesome - I can easily integrate my inventory, CRM, ERP systems and even a chatbot for customer queries, all in one place. This helps me save a lot of time, and the end-to-end visibility feature also provides me with a complete view of my business. The use of next-generation technologies also allows me to manage complex scenarios with ease, and the user-friendly interface makes it easy to understand and manage tasks. I also appreciate the automated reminders, streamlined invoicing, and intuitive reporting. Overall, I am impressed with Pegas Field Service Management offering and would rate it 4 out of 5 stars as they could still improve their customer support service.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
May 06, 2023
Review 4: As an overall assessment of PEGAs Field Service Management offerings, I rate it a 3 out of 5. The customer service and support was fairly average, the setup was fairly easy but the platform was confusing and unhelpful at times. I also find that it does not keep up with the current and upcoming trends, which hampers its usefulness for more futuristic use cases. The loading times of some features also suck and I have found many moments of errors and crashes. That being said, in comparison to other businesses I have used, PEGAs offering is still pretty decent and it does offer features that some of the others do not. It just needs a bit more polishing.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
May 05, 2023
I recently used Pegas Field Service Management system to manage my organizations service processes. I must say that it has been an incredible experience. The product vision & features offered by the FSM were tuned to efficient and organized service management. FSM allowed us to customize our operations to better suit our own requirements. Moreover, the contact center was interactive and easy-to-use, allowing us to quickly respond to customer challenges. This made it possible for us to develop strong customer relationships and increase our revenue. The ability to assign jobs within the system was an invaluable asset. This allowed us to keep tabs on job progress and manage employee workloads. Additionally, the range of analytics available improved our visibility and enabled us to make sound decisions. The overall usage was smooth and efficient, and the software was cost-effective. It allowed us to improve our internal processes, while still reducing our expenditures. Pega Field Service Management enabled us to stay on top of our service operations and I would definitely give it a 5/5 rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
May 05, 2023
Pega Platforms Field Service Management Review #2 I recently had the pleasure of using Pega Platforms Field Service Management offerings, and I could not be more impressed. As an Engineering Manager, I can appreciate the level of customer service they provide. From installing to configuring the system, they have been beyond helpful every step of the way. Furthermore, the product vision is particularly noteworthy. The platform is designed intuitively and boasts an assortment of features that can be tailored to our specific needs. When it comes to features, the Pega Field Service Management offering has impressed. features like asset tracking, job scheduling and intelligent service calculations lend great insight into resource and process optimization. The platform presents plenty of opportunities to expand or reduce services, or recalibrate based on customer feedback. Overall, the Pega Platforms Field Service Management offerings have been everything I expected and more. The customer service is second-to-none and the product vision has been nothing short of exemplary. This is one of the most comprehensive solutions I have used, and I am confident that it will meet our teams needs. I am highly satisfied with the product and would rate it 9 out of 10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
May 04, 2023
Pegas Field Service Management (FSM) offering has been a fantastic addition to our Research and Development (R&D) operations, with improved accuracy, faster response time and amazing customer service. Weve been very pleased with the scheduling capabilities, customization options and user-friendly interface. The software is well-designed, intuitive, and user friendly and its also easy to integrate into our existing customer data, audit details and task history. I have to give Pega a rating of 4/5 for the value for money and ease of use. The customer service from Pega has been exemplary. They have always been prompt in answering our queries and concerns, and quickly offering solutions. They have supplied trainings and expertise to our staff whenever needed. Weve been really satisfied with the customer service Pega has offered us and would rate it 4/5. My subtle issue with Pegas FSM offering relates to their pricing. Although we have seen the value in using their services, the cost can act as a deterrent for us. I think that the pricing should be more flexible and should be adjusted for companies of all sizes for increased accessibility. Thats why I would only give a rating of 3/5 for the value for money. Overall, Pegas Field Service Management offering has been great for our R&D operations. I would give Pegas FSM offering a score of 3.7/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
May 04, 2023
4. I recently came across Pega Platforms Field Service Management offering and decided to test it out on our team. After using it for several days, I realized that the Platform does help us in supporting futuristic use cases. Its capabilities such as reporting and analytics tools help us get a better insight into customer expectations, enabling us to better serve our customers. Additionally, it helps automate customer service related tasks, which saves our team a lot of time and effort. Therefore, based on my experience, I believe Pega Platforms Field Service Management offering can be an invaluable asset for our team. I would rate it 4.7 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
May 04, 2023
2 I can say with absolute certainty that the PEGA platform has been one of the best field service management tools I have ever used. The technological advances they have applied have been so impressive. For instance, their utilization of AI and analytics which allows you to keep track of all your customer service performance and analyze any data points presents huge opportunities to develop service procedures and enhance customer experience. They have especially enabled futuristic use cases, which helps you stay ahead of the curve. I regard them as a great asset to the technological space and give them my full approval in terms of innovation and novelty, 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
May 04, 2023
Having been a longtime user of Pega Platform for our field services, I cannot recommend this product enough. As the head of my business unit, I have seen first-hand the invaluable benefits that this service has provided us. Initially, I was impressed with the well-crafted user interface, which allowed our team to get started without any major learning curves. Built with extensive features, we were able to quickly extract key customer insights and track customer behavior, helping us make better decisions in a timely manner. The sheer amount of value that Pega provided far exceeded my expectations. We are on a tight budget, and Pega gave us better performance than many more expensive solutions without any compromise on features. Our investment turned out to be extremely economical and continues to help us maintain our efficiency and customer satisfaction at a high level. I must say that I am thoroughly pleased with my purchase. I would definitely rate this product 9.5/10 for its user-friendly interface, wide array of features, and fantastic value for money. Review 5:
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
May 04, 2023
PEGAs Field Service Management Rating: 4/5 PEGAs Field Service Management offerings are a great choice when it comes to managing customer-facing assistance, repairs and any other service operations with ease. From my experience working with the platform and making the most of its capabilities I can confidently state it is a potent choice in the market, not just in terms of automating the process to the maximum possible, but also in terms of delivering maximum ease of use and optimal customer service experience. Ease of use Rating: 4/5 The PEGA Field Service Management platform is known for being extremely customizable and easy to integrate. It also features a wide variety of accessible features. As a senior manager, I found the mapping and navigation capabilities especially useful, as it enabled me to quickly and accurately track the service technicians location in real-time as they provided service at the customers location. Plus, I could also easily access the interactive diagnostic tool to properly diagnose any issue and troubleshoot in a much shorter time.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
May 03, 2023
Review #3 - Cost and Pricing When it comes to the cost of products, I must say that Im a bit disappointed. To be fair though, I expect a premium for quality products, and thats exactly what Pega delivers. Despite their products being slightly pricier than their competitors, the maintenance and support cost over the long term definitely justifies it. I wish they had slightly better pricing and cost options, but overall I still think that their offerings are quite reasonable. Rating – 7/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
May 03, 2023
Our R&D operations have definitely benefitted from the Pegas Field Service Management (FSM) offering. We have seen improved accuracy and faster response time with our field agents and customers, thanks to the scheduling capabilities, customization options and user-friendly interface. Pega has provided well-rounded customer service, helping our staff with queries and trainings whenever we needed. Im very satisfied with the value that Pegas FSM offering has provided us and would give a rating of 4/5 for value for money and customer service. The only issue is the pricing. We have seen the value in using their services, but the cost can act as a deterrent for us. I think that the pricing should be more flexible and should be adjusted for companies of all sizes for increased accessibility. Thats why I can only give a rating of 3/5 for the value for money. That said, Ive been very satisfied with Pegas Field Service Management offering overall. We have really benefitted from the scheduling capabilities, customization options and user-friendly interface. Pegas customer service has also been exemplary. I would rate the offering 4/5 overall.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
May 02, 2023
Weve been using the PEGA Platforms Field Service Management offering for a few months now and I have to say Im impressed. Its given us an incredible level of visibility and control over what had been a very complicated management task. Were been able to automate manual processes to great effect, which has both increased efficiency and decreased costs a real win-win. The customer service is also second-to-none. Whenever we have an issue or need something clarified, their customer service reps have been incredibly prompt and helpful. Id rate their customer service quality an A+. Regarding value-for-money, theyve been really generous with discounts that have really helped us out. I do however feel that the fees are on the high side so thats something Id definitely love for them to look into. But other than that, I cant find any faults. All-in-all, Id rate their value for money an A- (just to differentiate their customer service quality from their value-for-money). So if youre looking for a great Field Service Management offering, I highly recommend the PEGA Platform. I guarantee you wont be disappointed.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
May 02, 2023
4. As a director of a mid-market firm, I recently had the chance to experience Pegas Field Service Management first-hand, and I am truly impressed with the product and its capabilities. The product allowed us to unify our entire field service operations into one system and start managing customer profiles, asset tracking, and contract management with ease. The product had a straightforward and seamless integration process which allowed us to quickly get started with managing requests and orders. One especially nice feature of the product was its automation capabilities, which eliminated complex manual tasks and made coordinating clean and easy. Furthermore, the product featured innovative features like optimization and route management. This made scheduling and dispatching tasks a fast and efficient process. The interface is intuitive, user-friendly and easy to work with, making it easy for us to gain the necessary familiarity to get the most out of the product. I can confidently say that Pegas Field Service Management is fit for any organization in need of a comprehensive service management solution. The product exceeds current market offerings in terms of product innovation and quality. I highly recommend the product to mid-market companies and would rate it 5/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
May 01, 2023
: 1) I am a senior manager in a large organization and we have been using the Pega Field Service Management system to help us manage our teams performance in the field. We have been incredibly happy with the platforms performance and the all round capability it offers us. Our team finds the technology easy to use, meaning no need for expensive, dedicated training. The ability to customize the platform to our teams specific demands and collect diverse data from client visits has been a major boon for us. Moreover, the proactive features and notifications integrated into the system allows us to respond quickly and accurately to all performance issues. With the help of the Pega FSM, we have been able to streamline our operations and reduce our cost of ownership. I am extremely pleased with the innovation and use of next generation technology and highly recommend it. Overall rating: 5/5 stars.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Apr 30, 2023
3 I must say, Im very pleased with my decision to choose PEGA Platform for our field service management. They have been able to provide us with so many great features and capabilities. Especially the inclusion of AI for predictive maintenance has made an enormous difference. Moreover, their utilization of analytics and integration of customer feedback has taken our customer experience to the next level. The best part is we could scale our service capabilities and adapt to the needs of our customers. I rate them 8/10 for innovation and 10/10 for futuristic use cases.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Apr 30, 2023
5) As a senior manager, I have been using the Pega Field Service Management system to help maintain our teams performance with great success. We are extremely impressed with the systems capability and the ease with which it integrates into our overall operations. Our team loves the fact that the user-friendly technology does not require expensive and dedicated training, making the system highly cost-effective. Additionally, the proactive features and notifications ensure that our team is always informed of potential issues. The ability to customize the system to our teams specific needs also allows us to maximize our operations. I am very pleased with the overall innovation and use of technology integrated into this system and I highly encourage anyone looking to improve their field service operations explore the Pega FSM. Overall rating: 5/5 stars.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 29, 2023
Ease Of Use Review I decided to test the usability of Pegas Field Service Management and I was absolutely delighted with the results. I found the platform to be user-friendly, intuitive and very easy to follow. Even my non-technical staff were quickly able to get up to speed and start making use of the advanced features we have onboarded in our environment. Everything is clearly presented so it is easy to find and navigate. I give this a huge 5/5 stars for ease of use.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 29, 2023
Overall, I found the PEGA Platforms Field Service Management offerings to be lackluster to downright frustrating across the board. From its user-unfriendly navigation options to its shoddy compatibility with modern devices, it is certainly not a platform I would recommend for any procurement application. The platforms lack of futuristic use cases makes it often feel tiresome and archaic, a feeling that is only underscored by the presence of more modern and up-to-date competing platforms. With such a poor overall performance, I simply cant bring myself to give these offerings more than a 2/10 rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Apr 28, 2023
Customer Service with Pega Platform: In the past two years of using the Pega Platform, weve found the customer service to be highly efficient. The team was quick to response to our queries and highly helpful in resolving the problems. Theyve offered timely guidance & support in every way possible to ensure smooth running of our Field Service Management system. The customer service also offers online as well as onsite training to familiarize new users with the platform. Rating: 10/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Apr 27, 2023
2) As a senior manager, I have been delighted with the performance and capabilities of the Pega Field Service Management system. We have been using it successfully for the past few months and have seen incredible results. The easy and efficient to use technology has been a great asset to our team and has helped them with client visits. The proactive notifications and alerts are incredibly helpful, allowing us to respond quickly and accurately to any potential issues. Moreover, the ability to customize the platform to our teams specific demands makes it extremely versatile and cost-effective. I am impressed with the innovation and use of next-gen technology incorporated into the service management system and recommend it to anybody looking to save on cost while getting the most out of their field service operations. Overall rating: 5/5 stars.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Apr 27, 2023
Pega Platform as Field Service Management - Review 3
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 26, 2023
Pega Platform as Field Service Management - Review 1
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Apr 26, 2023
I am a senior manager who recently worked with the Pega Field Service Management (FSM) software. This is undoubtedly one of the best service management system available. I was greatly impressed by the product vision offered and the product features. It enabled us to customize the software to suit our business needs. The FSM allowed us to establish an easily accessible contact center with all the important incoming requests managed by a dedicated agent. This helped us streamline our customer support process, delivering a better customer service experience. We were able to improve our workflows and save a significant amount of time. The software also offered a range of billing options, thus making it easier for us to manage our invoicing flows. This was extremely helpful in ensuring that orders were completed successfully. We were also able to access a number of integrated analytics solutions, which provided us with improved visibility and reporting. This data made it possible for us to track performance and take proactive actions, ultimately driving tangible business results. The software was easy to use and understand, and the cost effectiveness of the solution was a welcome addition. I highly recommend Pega Field Service Management and would give it a 5/5 rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Apr 26, 2023
Review 3: As the head of a large international conglomerate, I recently purchased Pegas Field Service Management offerings. From first observation, the platform looks good and provides a wide array of features and options. Unfortunately, I have encountered some issues with the actual implementation. The problem revolves mainly around customization and discrepancies. I wasnt able to customize the platform to specifically fit our organizations needs because of some inconsistencies in the coding and development process. The good news is that the customer service team was patient and could eventually fix the problem for us. Rating: 6/10 - Value for money and Customer service
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Apr 25, 2023
I recently implemented Pegas Field Service Management system for my companys service processes and have been thoroughly pleased with the outcome. The system offers a great product vision and an array of functionalities that have revolutionized our service operations. The contact center provided by the FSM enabled us to quickly address customer needs and create stronger relationships. It also allowed us to track performances and optimize resource management. In addition, the software was packed with analytics, allowing us to get a comprehensive view of our data. This turned out to be an effective way to identify opportunities and significantly improve our operational effectiveness. The software was intuitive, easily integrateable and cost-effective. All in all, Ive had a great experience and believe that Pega Field Service Management is the best out there. It earns a score of 5/5 from me.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Apr 24, 2023
Pega Platforms Field Service Management: Review #5 As the Vice President of a midmarket company, I can definitely say that Pega Platforms Field Service Management has been a great addition to our operations. It has allowed us to take greater control over our entire field service operations, with streamlined processes and lower resource utilization. The product also covers all aspects of the operation, offering a holistic approach to service management. The enthusiasm and commitment of the team at Pega has also been top class, making our partnership a very successful one. I definitely recommend this product and give it a 4.8-star rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Apr 24, 2023
My particular view of Pega Platform as a Field Service Management is mixed. I have encountered a great deal of efficiency during the process of automating complex tasks, as the platform provides a robust workflow designer with easy to use logic tools. On the other hand, Im become aware that the cost of ownership may be overpriced as compared to other similar products and that the integration and interoperability opportunities are lacking. What genuinely attracted me to the platform were the customizable customer experiences. The high quality visual and logic tools allowed me to create exceptional experiences for my own users. It also provided insights by reviewing customer history, allowing me to make decisions based on that data. Unfortunately, I often find myself disappointed by the limited features when attempting to further customize the experiences. This, combined with the overpriced cost of ownership and lack of integration tools, certainly puts a damper on my overall experience with this field service management tool. Thus, I cannot say I am satisfied with the whole package and would rate it a lowly two stars. While it has powerful potential, it stumbles in the execution of features that many competitors have for a much better price.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Apr 23, 2023
Pega Field Service Management Offerings Review #4: Overall Rating: 4.5/5 Pegas Field Service Management has been useful in streamlining our service operations. It ties together our processes for service management, ticketing and scheduling, as well as mobile workforce - with comprehensive insights and consistent workflows. The platforms interoperability and integration capabilities are good. We were able to connect it with our back-end systems easily, and the process was secure. Personalized customer experiences were also kept in line with our standards. Value for money is fairly decent as well. We would recommend it as one of the better options we have worked with in this field.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Apr 23, 2023
Overall Rating I have to say that overall I am really happy with Pegas Field Service Management. It allowed us to revolutionize the way we manage our field service operations and has really made everything easier for everyone involved. The combination of innovation and ease of use is really hard to beat, especially since their helpful customer service is always on line. I would highly recommend this platform for any small business looking to make the best of their field services. I rate it 5/5 stars!
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Apr 23, 2023
INTEROPERABILITY AND INTEGRATION Id give it 4 stars out of 10 for Interoperability and Integration. While PEGA is compatible with most of the third-party applications, I find that the integration suffers from slow and clunky interfaces. Additionally, I have had difficulty in migrating data from other systems to PEGA. Maintenance of integrations also takes much longer than expected, as the platform is quite buggy and difficult to configure.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 22, 2023
Pega Field Service Management – Product Reliability (4.5/5) I have been using Pega Field Service Management for a few months now and my experience with the product has been mostly positive. Built on the Pega Platform, the product is quite reliable and provides a number of useful features for enterprises. It also has a mobile-friendly interface that allows field service personnel to do their jobs from anywhere efficiently and accurately. I have rarely experienced any issues with the products reliability. There were a few minor issues with the battery life of the mobile device when used in the field, but nothing major. I also experienced one issue with the products geo-location features, but it was quickly fixed by the products customer service team. In addition, the product has a number of features that have been tailored to meet the needs of different enterprises and make it highly customizable and user friendly. Its user-friendly interface makes it easy for new users to understand the product and quickly start using it for their operations. Overall, I would rate Pega Field Service Managements reliability at 4.5 out of 5. Despite these minor issues, I continue to be impressed with the products features and find it to be a great opportunity for enterprises to improve their field service operations.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Apr 22, 2023
#3 Currently, my team and I are using Pega Platform FSM and I must say it is a great Field Service Management software. It helps us in effectively managing our numerous field operations and streamlining the tasks in a jiffy. The tech support team is one of the biggest benefits of Pega Platform FSM. Whenever we face any issue with the software, their team is always quick to respond and provide us with a resolution at the earliest. We have also taken one of their customized training classes and have been immensely benefitted from it. The templates and checklists provided by them have been an invaluable resource for us and are very helpful in tracking tasks and managing resources accordingly. I would highly suggest Pega Platform FSM to any one who is in need of an advanced and easy-to-use Field Service Management software. Im giving them a rating of 4.5 out of 5 considering the value for money and the features they offer.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Apr 22, 2023
I recently had the opportunity to use Pega Platforms Field Service Management software and I am immensely satisfied. As a Procurement Manager, I need all the resources and tools I need at my fingertips and this software makes that possible. The customer service provided by Pega Platform is truly excellent. Every time I had a question, my query was answered almost immediately. The help documents, FAQs, and comprehensive tutorials are also invaluable, especially when I cant find my answers right away. The Field Service Management software is incredibly user-friendly. Even though I have little to no prior experience with software like this, I was able to quickly become comfortable with the system. Additionally, the software is highly customizable, allowing me to tailor it to my own needs. In conclusion, I can confidently say that Pega Platforms Field Service Management software is a top-notch product. The customer service and ease of use make it a true asset to any organization. I give it a 5 out of 5 rating for its exceptional performance.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Apr 22, 2023
Pega Field Service Management offering - Review 1 Ill start by saying that the Pega Field Service Management offering was one of the best investments our midmarket company has ever made. We had been searching for a reliable service management solution for some time, and after trying out a few different options, Pega was the warm winner for us. This offering has been a great help to our field service specialists, as its made their workflow a lot easier and has given them access to more detailed customer information in an efficient way. The availability of predictive analytics and sophisticated scheduling capabilities have made it possible for us to make well-informed decisions in real time and respond faster to our customers needs. Ive also noticed that the user-friendly interface and the intuitive design of this technology have increased the productivity of our team members. The drag and drop interface also allows us to customize the tasks management dashboard to our own specific needs easily. That being said, we were a bit disappointed with the cloud-readiness of the technology, which could be made much better. All in all, this technology is worth investing in and I highly recommend it to our peers. The rating Id give the Pega Field Service Management offering is 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Apr 20, 2023
4. “The biggest advantage of the Pega Platform is that its advanced capabilities are going to be able to support whatever our operations involve. I have no doubt that it will be able to take us into the future, while remaining as efficient as it is today. Whether its predictive scenarios, automated field service operations or real-time data tracking, this software has it all. Furthermore, I am also pleased to say that it has been really accessible for our whole team to use, with the navigation being intuitive and operations being easy to complete. All things considered, a great field service management system for businesses of any size. Rating 5/5â€
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Apr 20, 2023
Pega Field Service Management offering - Review 5 At our midmarket company, weve been very satisfied with the Pega Field Service Management offering. Investing in this technology has benefited us in more ways than one. It has made our workflow smoother and more efficient for sure. The availability of predictive analytics and scheduling capabilities has enabled us to be more informed when it comes to our customers needs and requests. Plus, the user-friendly interface and its intuitive design have allowed our staff to become more productive. The drag and drop feature of the dashboard has also given us the flexibility to customize according to our specific needs. That being said, Id like to see some improvement in the cloud-readiness of the technology. Other than that, Id rate this offering 8.5/10 and highly recommend it to other midmarket companies.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Apr 20, 2023
Review 1: I recently had a chance to review Pega Platforms Field Service Management offerings, and I am truly impressed. Theirs is an integrated, intelligent platform that provides the tools and features to meet all our organizations complex needs in the most efficient and effective way. The interoperability of the platform allows us to connect multiple systems quickly and easily and to access information from multiple sources. It also allows us to instantly access customer and product data, enabling us to make faster, better decisions. The platform also offers an intuitive user interface that greatly enhances the user experience. With an intuitive and unified platform, users can find the information they need quickly and accurately. This is a real time-saver and has enabled us to deliver faster, more accurate service to clients. Finally, the platform offers great cost savings as it eliminates the need for expensive hardware and software for a lot of our processes. It is also highly scalable and cost effective, enabling us to meet the ever-evolving needs of our organization. Overall, I highly recommend the Pega Platforms Field Service Management solutions. It is a great solution with an intuitive user interface, excellent interoperability, and great cost savings. Rating: 8/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Apr 19, 2023
Product Integration – 4/5 Pegas Field Service Management offering provides the ability to integrate with other tools and systems in order to achieve desired objectives. It offers customers the ability to integrate with backend systems, like ERP and other third-party tools. This flexibility makes it easier to achieve business goals in an efficient manner. Although the integration capabilities are robust, there have been some issues with compatibility and integration with other tools, which can be time-consuming to resolve. However, on the whole, this product offers excellent integration capabilities with other systems.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Apr 19, 2023
As a Project Manager, I recently had the pleasure of getting to work with Pega Platforms Field Service Management solution. After getting to try it out I can confidently say that the product was nothing short of impressive. Equipped with a number of features, this solution provided us with far better functionality than a manual system. The software was user friendly and intuitive making it easy to use and manage day to day operations. The true value of the solution though was in the unique selling points. By making use of technologies such as AI, machine learning and predictive analytics, the system was able to offer route optimization that was far superior than traditional methods. This allowed us to save time and money while rectifying customer issues both onsite and offsite. All in all, I think this solution is a great fit for any business looking to make the most of their field service management needs. I would rate the product a 4.5/5 for product quality and a 5/5 for USP. Pega Platform Field Service Management Review 4
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 19, 2023
Review 2: I have been using the Pega Platforms Field Service Management offerings for a while now, and I can certainly vouch for its high level of quality. Its powerful integration capabilities are incredibly useful, and they enable us to connect multiple systems easily, resulting in drastic reductions in integration time and effort. The platform itself is very user-friendly and intuitive, allowing our users to find the information they need quickly and accurately. The cost savings are also impressive. As the platform does not require costly hardware and software, our overhead costs are greatly reduced. Additionally, it offers pricing plans that are extremely competitive, allowing us to access the features and technologies we need without exceeding our budget. All in all, the Pega Platforms Field Service Management offering is an impressive solution. The integration and cost savings alone make it a fantastic choice, and the intuitive user interface further enhances the user experience. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Apr 18, 2023
Pega Platform as Field Service Management - Review 2
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Apr 17, 2023
Review 2: My organization recently took advantage of Pega Platforms field service management solutions. I can confidently assert that these solutions allowed us to streamline and evolve our field service operations. I was very pleased with the product vision and the seamless combination of the core functionality of the Pega Platform with the latest field service technologies. The process of creating, customizing, and managing applications to optimize customer service was made easy and manageable with the drag and drop interface. Additionally, the integrated analytics and next generation technologies, such as machine learning and artificial intelligence, came in very handy to autmote various aspects of the operations to ensure superior customer experience. The features of the platform range from workforce scheduling, automated dispatching to transaction integration, and real-time visibility options. With these options, I was able to create and manage applications that fulfilled the specific needs of our organization. While I am content with the platform, I would still like to see additional improvements in areas like user interface, scalability of the platform, and pricing. This could help us to better execute our field service operations in a more efficient and seamless manner. I would give Pega Platforms field service management solutions a 4.5/5 rating on account of our experience.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Apr 16, 2023
Review 3: As the head of a business unit at a large conglomerate, I find that Pegas Field Service Management Platform has been a great help to us when it comes to providing customer service. The platform provides us with a robust analytics platform which allows us to monitor and predict customer behaviour, allowing us to respond more quickly to their needs. Furthermore, the platform enables us to automate and streamline operations, while reducing costs. We are now able to support a wider variety of customers needs more effectively, thanks to this platform. Im highly satisfied with Pegas offering and give them a 5 star rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 16, 2023
2. “Its no secret that Im a fan of the Pega Platform. This robust Field Service Management truly has it all. From the ability to set up predictive scenarios to the streamlined UX and easy to use operations, this is the complete package. Recently I noticed some of the members of our team were struggling a bit with the platform, but with a few helpful tips from the customer support team and an online tutorial, they were able to master it and now feel confident in their abilities. The system is mostly intuitive, but having access to around-the-clock customer support was a total bonus. Rating 4.5/5â€
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 16, 2023
Weve been very pleased with the Pega Field Service Management (FSM) offering in our Research and Development (R&D) operations. The software is well-designed, intuitive, user friendly and is has been easy to integrate into our existing customer data, audit details and task history. Weve also benefitted from the scheduling capabilities and the scope of customization that comes with it, allowing us to personalize the workflow with ease. I have to give Pega a rating of 4/5 for the value for money and ease of use. The customer service from Pega has also been top-notch, as they have always been prompt in answering our queries and concerns, and quickly offering solutions. They have provided us with trainings and expertise to our staff whenever needed. The Knowledge Base is also a great help, as its a useful repository of helpful documents and answers to common questions. Weve been really satisfied with the customer service Pega has given us and would rate it 4/5. The pricing of Pegas FSM offering is a bit expensive for a company like us. We have seen the value in using their services, but the cost can act as a deterrent for us. I think that the pricing should be more flexible and should be adjusted for companies of all sizes for increased accessibility. Therefore I can only give a rating of 3/5 for the value for money. Overall, Pegas Field Service Management offering has been great for our R&D operations. We have really benefitted from the scheduling capabilities, customization options and user-friendly interface. My overall rating of Pegas FSM offering would be 3.7/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Apr 16, 2023
Interoperability and Integration Capabilities 2 We have also been quite pleased with the technology of the Pega Platforms Field Service Management. The interoperability and integration capabilities of the platform are quite remarkable. We have integrated Pega into our existing systems, and the integration has remained hassle-free and highly functional. The data and information can be shared with external and third-party systems without any problems. The Performance Portal and Dashboards provide insights and analytics from different sources to allow us to monitor our field service operations and act on them quickly. Plus, the platform is also fast and secure, with an excellent performance from both a technical and user experience point of view. Overall, we would give Pega a 4.5 out of 5 rating for its interoperability and integration capabilities.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Apr 15, 2023
I recently had a chance to try the Pega Platforms Field Service Management offerings. As someone with extensive experience in this line of work, I must say that I am very impressed with the offering. The integrated suite of features makes it easy for firms to manage their operations efficiently. Automated dispatching and scheduling, mobile tracking, and service appointment scheduling are some of the most beneficial aspects of the platform. The predictive analytics tools enable firms to draw conclusions based on the collected data which further helps in optimizing operations. The future-oriented use cases of the offering are what really sets it apart. For example, the integration of the offering with IoT devices allows field technicians to capture real-time data, anticipate customer needs, and offer better services. The predictive and prescriptive analytics coupled with machine learning, natural language processing and reinforcement learning further enable the firms to create customized products. The platform also provides advanced interoperability features which allows firms to integrate the platform with existing third-party systems such as ERP and Data warehouse systems. This ensures that the field service organizations have a unified platform to manage all their operations and resources. Overall, I am very impressed with what the Pega Platforms Field Service Management offerings have to offer. The suite of features and future-oriented use cases make it a must-have for all field service organizations. I give the offering a rating of 4.7/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Apr 12, 2023
Having been a customer of Pegasystems Pega Platform as my Field Service Management, I have had an incredible experience with them. The product vision and product features have worked together to ensure that Im able to efficiently meet customer needs. The platform is impressively fast and the AI-driven assistant is a huge plus. Additionally, it offers the ability of data integration from other applications which not only makes my job simpler but also trains employees to use the system with ease. I would also like to give a special mention to its customer support team. They are available 24/7 and the response time is always quick and the staff is friendly. Plus, the portal is easy to use and I have never had any problem in finding the information Im looking for. I highly recommend the Pega Platform as it is a user-friendly platform that can easily integrate with other software. Plus, its customer support is also very reliable. I would rate them 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Apr 12, 2023
We recently implemented the PEGA Platforms Field Service Management offering at our company and I couldnt be happier with the result. In a matter of a few months, its become an integral part of our regular operations. Weve been able to automate mundane processes with ease and our customer service has never been better. The customer service team at PEGA Platform have always been incredibly helpful and responsive. Every query weve sent in has been answered swiftly and our issues have been resolved quickly and efficiently. Id rate it an A+ in terms of customer service absolutely no complaints in this department. Unfortunately, their fees are not the most affordable. Weve managed to offset these fees somewhat with their generous discounts so Id rate their value for money an A-. So if youre looking for maximum efficiency, control, and customer service quality at a reasonable price, Id definitely recommend giving the PEGA Platforms Field Service Management offering a try.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Apr 11, 2023
Review 4: I bought the Pega Platform Field Service Management system for my small business and I am really pleased with it. It offers an incredibly effective and user-friendly solution for businesses of my size. I appreciate the integration of different systems, providing me with a single pane of glass to access all my business operations. It also has multiple features for automating different tasks, such as automated reminders, invoicing and reporting. Ive also been able to integrate a powerful chatbot to handle customer inquiries. The usability and intelligence of the platform is also great, thanks to the use of next-generation technologies. I especially love the dashboard which provides me with a comprehensive view of my business. In conclusion, I find the Pega Platform Field Service Management offering to be extremely helpful and would rate it 4.5 out of 5 stars.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Apr 11, 2023
Ive been using Pega Platform as a Field Service Management for a while now. I particularly like this software because of its forward-looking use cases and ease of use. As an R&D Head, I have found the software to be very helpful in my day-to-day operations. I particularly like the intuitive graphical interface of the software, which makes it easy to create complex processes and manage them. The software also has a wide range of automation capabilities, which allows me to easily streamline my workflows. I have also found the integration with other systems and applications to be very helpful. The customer support provided by Pega Platform is also very beneficial. They are always available to answer my queries and offer assistance. They also provide tutorials, allowing me to easily understand complex features of the software and apply them for my organization. However, I must say that I have had some negative experiences with the software. The mobile interface of the software is a bit slow, making it inconvenient to use on the go. Also, the softwares analytics and reporting features can be improved as they currently provide limited insights, which makes it difficult for me to take informed decisions. Overall, I would rate Pega Platform as a Field Service Management as four out of five stars, due to its plethora of forward-thinking use cases and ease of use.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Apr 11, 2023
Pega Field Service Management – Deployment Speed review When assessing the deployment speed of Pegas field service management solution, I must say I was especially unimpressed. Although they did provide a few options for faster deployment, they also came with their own set of difficulties which ultimately caused delays. Furthermore, their help instructions and customer service were not up to par to ensure a seamless experience. As a result, I can easily say that deployment speed wasnt one of their strong suits. All-in-all, Id have to rate the deployment speed on a scale of 1-5 as a 1, as it caused more problems than solutions.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Apr 11, 2023
Overall Rating: 4/5 In summary, PEGAs Field Service Management offering is definitely worth considering for organizations looking to maximize their profit and boost efficiency. Its ease of use, customer service, scalability and cost-effectiveness make it a great choice for senior managers.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 11, 2023
Review 2 - ***** Product: Pega Platforms Field Service Management Rating: 5/5 As an IT Infrastructure Manager, it is my duty to review new technologies and solutions in order to identify the right fit for my organization. Pegas Field Service Management offering is one of the most comprehensive and robust enterprise-level solutions that I have ever seen. The product features are vast and include features like mobile service access, customer service automation, and dispute resolution. Also, with the easy integration with 3rd party tools, it allows for seamless and speedier resolution to complex customer issues. The deep analytics capabilities have enabled me to quickly recognize, assess, and resolve any arising issue. Additionally, the user-friendly interface allows us to easily receive feedback and act quickly. The deployment process was seamless and the support provided by Pegas team was excellent. Their team was extremely knowledgeable and timely in their response, which allowed us to complete the deployment within the desired timeline. Overall, Pegas Field Service Management is an exceptional product that I can confidently recommend to any organization looking to upgrade their field management capabilities to the highest levels.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 11, 2023
I had the privilege to try out the Pega Platforms Field Service Management offerings, and I was highly impressed with how efficient the software is. First and foremost, I was pleasantly surprised by how cost-effective the software is, even for more sophisticated customers. No back-end engineering expense is required, and the drag and drop interface enables us to create and launch apps with ease. Theres also plenty of room for innovation and experimentation. Externalized rules allow us to customize our logic and better tailor our customer journey. The AI activated features allows us to track customer behavior and better plan our resources, while the self-service options, integrated into the software allows us to manage service teams and keep customers up to date on progress. Im completely in awe of the level of innovation and advanced technology that the Pega Platform offers - something I havent seen in other field service management software. I can confidently rate this four and a half stars out of five.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Apr 10, 2023
Deployment Support One of the critical aspect of the implementation is the quality of deployed support for field service management. In this context, Pega offers service support teams with a solid understanding of their customer needs. From training to implementation to deploying reporting, the customer service team provided the organizational know-how to get the Field Service Management Suite up and running smoothly from installation to deployment. The customer service team responds quickly and is fast in resolving any customer issues. The customer service team is also very helpful in providing reports and data analysis suggestions to improve customer satisfaction. All in all, I am more than happy with Pegas customer service and would rate the deployment support 10/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Apr 10, 2023
Review #4 - Pega Platforms Field Service Management Offering As a Lead Software Engineer, I hold Pega Platforms Field Service Management offering in high regard. It is an incredibly efficient piece of software, which allows us to quickly and easily manage customer requests and orders. The real-time scheduling capabilities of the platform are impressive and have enabled us to serve our customers better. This is further enhanced by the user-friendly software design, which requires little to no technical knowledge. The customer service provided by Pega Platforms Field Service Management offering is also excellent, with knowledgeable and adept support staff. Furthermore, their transition process is also very smooth and has been highly praised by my team. In my opinion, Pega Platforms Field Service Management offering is ideal for anyone looking for a comprehensive customer services management platform. I give it 5/5 stars and would wholeheartedly recommend it to others.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 09, 2023
Review #4 - PEGA Field Service Management I recently tried out the Pega Field Service Management platform and Im happy to report that it is a much-needed addition to any customer service operation. Not only does it offer a comprehensive suite of tools for managing our field technicians, but it also provides customers with a wide range of customizable features, allowing me to tailor the software to my individual needs. The onboarding process was incredibly simple and straightforward. I was able to quickly set up a mobile and web-based solution that understood the needs of my customer service team, and I found it to be incredibly effective and efficient. The customer service team at Pega were also outstanding. Any questions I had were answered promptly and with helpful advice. The cost of the service is also very reasonable compared to other options available, which is a huge plus. Overall, I would highly recommend the Pega Field Service Management platform. It allowed me to manage my field technicians effectively and efficiently, while also providing a cost-effective, responsive and convenient customer experience. Rating: 9.5/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Apr 08, 2023
Review 4 on Pega Platforms Field Service Management offering The Pega Platforms Field Service Management offering is an impressive tool for companies looking to streamline their field service operations. The platform offers an easy-to-use web-based interface, allowing users to quickly manage and view operations in real-time. Additionally, it offers powerful debugging and testing capabilities which can help a software engineer to pinpoint issues and fix them quickly. It is also great to the platform can be integrated with back-end systems, Cloud, and Mobile technologies. The only downside to this service is that the user interface could use more work for it to be truly intuitive. However, it is an probably the best Field Service Management platform in the market. Overall, I would rate this service 4 out of 5 as it provides great value to companies looking for a reliable solution.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Apr 08, 2023
Review 5: All in all, PEGAs field service management offerings are a great value for money and have enabled us to improve our customer service and workflow processes. It has proven to be a worthwhile investment and I would be more than willing to recommend it. The system is reliable and dependable, which has relieved us of the need to hire third-party vendors for our operations. Furthermore, PEGAs customer service team is always prepared to provide support whenever necessary and their technical guidance has been highly beneficial. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Apr 08, 2023
Review 5: I have been using the Pega Platform for field service management at my company and it has been a delightful experience. The software is highly interoperable, connecting us with multiple third-party systems, enabling us to create comprehensive customer profiles and manage customer data in a centralized system. The cost of ownership has been quite favorable, and the customer support is always quick to respond to any queries. On the whole, the platform has enabled us to reduce manual errors, streamline tasks and achieve better operational efficiency. Rating: 9.5/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Apr 08, 2023
Review 4: Although I was skeptical at first, I must say our mid-market company have benefited greatly from Pegas Field Service Management (FSM) offering. The features like real-time customer and service order tracking, as well as automated maintenance scheduling have revolutionized how we manage our field services. The fact that it can be easily integrated with our existing customer service and CRM systems is a major plus. The product itself is of high quality and performing well. The customer support is knowledgeable and helpful and the interface is intuitive and user-friendly. However, there are still a few features, such as customer rewards and loyalty integration, that could be improved. Despite this, Id still rate the product 8/10 and highly recommend it to other businesses.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Apr 07, 2023
Pega Platforms Field Service Management: Review #2 The Pega Platforms Field Service Management seems to be a great solution for our midmarket company. As a VP of the company, Im glad that weve invested in such a powerful software, which has already increased the efficiency of our operations. The product allows us to manage our entire field service right from the palm of our hand, as well as offering real-time monitoring. The USP of the product is its cross-industry experience, in-built analytics, and AI-oriented capabilities. I am very happy with the product offering and the way the team supported us in this transition. A 4.5-star from my side, just because there really is no perfect software solution available yet.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 07, 2023
Review #2 Rating: 3/5 In my experience with Pega Platforms Field Service Management, Ive been most impressed with its data collection and retrieval capabilities. The product leverages sophisticated Pega Platforms data mining technologies to collate and organize service-specific data from different sources all in one place, allowing field service personnel to access the most up-to-date, accurate data quickly and easily. Theres also the mobile app for field staff, which is a great way to ensure that the field service personnel can manage their jobs effectively on the go. However, Ive found some issues with the usability of the user interface - while it is easy enough to use and navigate, I find that the product would benefit from more extensive customization options, particularly on the analytical and servicing reporting front.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Apr 07, 2023
Example 4 Ive been using the Pega Platform for our field services for almost one and a half years and Im very pleased with its performance. As an R&D head, Im looking for a software solution that not just takes care of our current needs but also is capable of meeting future needs for eg. automated operations, AI capabilities etc. Its also essential that the cost of ownership doesnt sky-rocket after just a couple of years. The features of Pega Platform are remarkable I can use automation rules to customize the workflow as our operational needs change. AI, facial recognition and drone support capabilities mean that our field service missions are more accurate, time-saving and efficient. Talking cost of ownership, I must say that Im highly impressed. I got all these amazing features in an affordable package and the setup process was pretty smooth as well. Id rate this software 4.6/5 for offering futuristic use cases and cost of ownership. With Pega Platform, Im confident that my companys field service operations are more efficient, accurate and secure.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Apr 07, 2023
4 I have had the pleasure of working with the PEGA platform for our field service management and its hard not to be impressed with the innovations and technology they have implemented. They have adopted AI and analytics to track performance, offer customer feedback and more. These have opened up so many possibilities to better serve our customers. They also operated enabling futuristic use cases, which is so helpful for staying ahead of the competition. Id give them 8/10 for innovation and a perfect 10/10 for supportive use cases.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 07, 2023
Review #1/Interoperability and Integration I personally have been extremely impressed with the Pega Platform it has worked wonders for our Field Service Management strategy. Weve been using the platform for over a year now, and the interoperability and integration capabilities are the real stand out. Its been an absolute breeze to integrate into our existing tech stack, lending us great efficiencies. Weve had no downtime, and our customer service reps have been able to work with no issues. Id give Pega a solid 5 out of 5 for interoperability and integration.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Apr 06, 2023
Review 3 My team and I recently switched to Pegas platform as our Field Service Management, and we have been absolutely delighted with our switch. We have experienced noticeable changes in our operations, both in terms of our savings and in terms of our morale. One of the major benefits of using Pegas platform has been its seamless interoperability and integration. Vendor specific software packages have been able to quickly be integrated with our existing processes without any major hiccups. Furthermore, the platform has enabled us to stay agile and responsive so that we can quickly adopt new technologies as they become available. Additionally, the platform provides us with a variety of futuristic use cases which allows us to further enhance our existing services. As a business leader, this has enabled me to stay ahead of the competition and make investments which can be leveraged in the long run. In total, I am delighted with Pegas platform and therefore rate it as 9.5/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Apr 05, 2023
Pega has definitely earned a reputation for reliability with their Field Service Management offering, and Im glad I can be a part of it. The platform has consistently shown great stability and resiliency over the years, which has been really helpful in mitigating risk. Its intuitive dashboard and dashboard tools have also been incredibly helpful in quickly assessing the pulse of our deployments and ordering the necessary tasks to be completed. Its integration with legacy systems and other satellite applications been seamless and nothing short of exemplary. Based on my experience, Id rate its reliability an 8/10. Review 4 - Product Innovation
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 05, 2023
Data Security and Accessibility 4 Lastly, Pegas Field Service Management offering understands the importance of data security and accessibility. Access to data is tightly controlled, and data is kept secure using well-defined roles, access controls, and authentication. Data is also encrypted for end-to-end data security. The platform also provides real-time visibility into our assets and operations, thereby allowing us to act quickly and accurately. We also get detailed insights from the on-demand analytics and data analysis capabilities. The availability and reliability of the data make it extremely easy for us to track our performance and spot trends and opportunities. We are very pleased with the data security and accessibility that Pega provides and would give it a 4.5-star rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Apr 05, 2023
Review 4: Pegas offering of a Field Service Management Platform has been instrumental for our business unit here at our large conglomerate. It has enabled us to create highly customized solutions for our customers and support the ever-changing needs of our customers. The platform is intuitive, highly scalable and can be easily integrated with other systems and services. Furthermore, the platform enables us to maintain compliance and gain real-time insight into our performance. Im highly impressed with the performance of Pegas platform and highly recommend it. I give them a 5 star rating for their efforts.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Apr 04, 2023
Review #4 - Scalability and Performance Pegas Field Service Management offering works like a charm in terms of scalability and performance. Having used this product for several months now, I can confidently say that the performance is great and that the system is capable of handling large amounts of data without any major hiccups. Despite the number of customizations and integrations, weve been able to scale up the system smoothly so far, which is a great sign. Rating – 8/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Apr 03, 2023
Review 1 (Rating: 4/5) Im an engineering manager at a large enterprise, and weve recently been exploring Pegas Field Service Management offerings as a potential tool to modernize our operations and infrastructure. The platform offers a vast number of features, from mobile workforce scheduling and asset management to workflow automation and IoT integration. Additionally, it includes predictive analytics to help forecast and manage resources more efficiently. While I think Pegas platform does offer a lot of features and potential for our organization, I do have a few reservations about its capability for supporting our futuristic use cases. For starters, the APIs could use some improvement, as our team has found them to be somewhat limited. Additionally, the ability to support our growing IoT ambitions may lack the full flexibility that we need. At the same time, I have to acknowledge that Pegas platform offers great value for money when compared to other solutions. It provides a comprehensive suite of features and a modern platform architecture to support our IT processes. Additionally, the scalability option is attractive, as it can allow us to only pay for the resources we use, instead of a fixed-cost license. Overall, Pegas Field Service Management performs as promised and its offering can bring a lot of value to our organization. I rate it as a 4 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Apr 03, 2023
Review #1 - After Sales Support Ive been using Pegas Field Service Management offering for about a year now and so far Im very impressed. Their after sales support is phenomenal - whenever I have a problem I get almost immediate response from their support team. The team members dont just answer my questions, but also provide insightful advice and guidance that help me resolve issues quickly and proactively. In fact, one of the major reasons why the deployment process was completed so smoothly was due to the support teams help. They answered all of our questions in a timely manner and even provided us with step-by-step instructions that made our lives much easier. Im definitely giving them two thumbs up for the amazing service theyve provided so far. Rating – 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 02, 2023
4. While I have overall been satisfied with Pega as a platform used for field service management, I have had some issues with the product. I found the product to be a bit slow and sluggish when dealing with large datasets. I also encountered some bugs when trying to operate in certain areas of the product. However, I must say that the customer support team has been very responsive and helpful in resolving the issues Ive faced. Moreover, Im still very impressed with the innovation and use of next-generation technologies. Overall, Im quite satisfied with Pegas performance and I would definitely recommend it to other organizations looking for an efficient field service management solution. Rating: 4/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 02, 2023
4. As an engineering manager, Im here to review Pegas Field Service Management offering. My assessment focuses on their vision, features, and value for money. When it comes to vision, Pegas field service management platform is quite good. Its designed to help companies better manage their field service personnel and its associated resources, providing users with visibility and an end-to-end approach to the service delivery process. Thats something that I appreciate. The platform also provides users with deep visibility into their operations and analytics and process automation options, all of which help to improve the efficiency of a service delivery. The features also have plenty to offer. Their field service tracking is great for monitoring service requests and notifying customers about updates, and the self-service portal is quite convenient for customers, allowing them to monitor their requests in real-time. The analytics feature is also quite handy, giving users a good view of their performance. In terms of value for money, I think Pegas platform is quite solid. Its affordable, and its prices are quite competitive with other offerings in the market. Overall, I would rate the Pega platform as very good. Their vision and product features are great, while their value-for-money offering is also solid.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Apr 01, 2023
2. As a business leader, the Pega Platform is simply indispensable when it comes to effective field service management. It offers the right set of tools to give us visibility into process and thus allow us to effectively cater to our customer needs. All the reports and dashboards published by the platform are tailored to their individual needs, which make them preferable for customers in terms of accuracy and trustworthiness. The interoperability of Pega Platform affords us the ease to integrate with our systems and applications quickly and with little downtime, which is invaluable. Whats more, the end-to-end visibility we get from this platform gives us a comprehensive look into how operations are running, which has helped us implement corrective measures and fine-tune operations. Additionally, multilingual functionalities broaden our global reach. All in all, the Pega Platform is an incredibly valuable asset for us. The level of transparency and quality it provides us is unbeatable. The ease of use and integration make it even more advantageous to our field service management needs. We absolutely rate it 10 out of 10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Apr 01, 2023
2. I recently had the opportunity to use Pegas Field Service Management solution for my mid-market company, and I have to say that it is incredibly impressive. The product is incredibly user friendly and allows us to organize and manage the various tasks involved in the field service sector. I was amazed to see the smooth integration of various services which included organizing customer profiles, asset tracking, and other order-based services. Every element was managed in one system, so there was no need to switch between multiple programs - this was very helpful. Their automated processes are second to none, and gave us complete control over how to handle customer orders and requests. Additionally, their customer service team was very supportive in helping us get the most out of the system. Their product also had automated optimization and routing, which made it incredibly easy for us to manage and optimize every technicians schedule. All in all, Pegas Field Service Management platform is a great solution. Its product innovation and quality easily surpasses other competitive offerings on the market today. Additionally, its customer service team is committed to helping customers get the most out of the system. I surely recommend the product to those who are looking for a comprehensive service management solution. I would rate the product 5/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Mar 30, 2023
I recently worked with Pegas Field Service Management software and I am highly impressed. The product vision and features offered were top-notch and allowed us to customize the software to fit our organizational needs. The contact center enabled us to quickly and efficiently answer customer queries and manage incoming requests. This improved our customer service capabilities, allowing us to provide better experiences. We were also able to optimize our workforce management via jobs assigning, resulting in increased efficiency. Moreover, the software was packed with integrated analytics solutions. This offered better visibility and empowered us to make informed decisions. We were able to identify potential opportunities and see tangible business results. Overall, the system was intuitive and cost-effective. I highly recommend Pega Field Service Management and would give it a 5/5 rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Mar 28, 2023
I have been in the field service industry for more than 12 years. Throughout my career, I have noticed a surge in the importance of technology to facilitate efficient automation and workflow. For example, the introduction of field service management systems like Pega Platforms Field Service Management offering has made it possible for us to make informed decisions, reduce operational costs, and offer quality service. The Pega Platforms Field Service Management offerings comes with a wide variety of features including automated dispatching, mobile tracking, and service appointment scheduling. These features are extremely beneficial as they automate and optimize many of the complex operations involved in managing field services. Moreover, the Pega analytics feature provides predictive insights into labor cost, service demand, and field technician performance that can be used to drive optimal scheduling and improve customer satisfaction. One of the major benefits of the Pega Platforms Field Service Management offering is its ability to support future-oriented use cases. For example, its integration with IoT devices allows field technicians to easily collect real-time information on an assets status. This information can then be used to anticipate customer needs and optimize workflows accordingly. The offering also implements various advanced analytics techniques such as natural language processing, machine learning, and reinforcement learning to anticipate customer demands and provide personalized services. The Pega Platforms Field Service Management offering also offers advanced interoperability features. This allows firms to integrate existing third-party software such as ERP systems, data warehouses, and complex IoT networks all within the same unified environment. In conclusion, the Pega Platform Field Service Management offering is an outstanding piece of technology that enables firms to successfully manage their field service operations. Its impressive suite of features and future-oriented use cases make it one of the most robust offerings available in the market. Therefore, I give the offering a rating of 4.5/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Mar 27, 2023
3 We have been using the Pega Platforms Field Service Management offering for quite some time now and overall we are quite pleased with the results. The implementation wasnt particularly difficult and the platform has proven to be quite useful in terms of efficiency and productivity. The most important feature provided by the platform is the ability to track and manage service orders, requests and tickets in real-time. This have been a great advantage to our operations and allowed us to ensure customer satisfaction in a timely manner. The remote service capabilities have also been helpful, allowing us to provide customer service even in situations where our technicians cannot physically be present. We have also found it to be relatively easy to integrate the platform with our other systems such as accounting and customer relations management solutions. The customer care team at Pega have also been very helpful in providing support whenever we have needed. I am quite impressed with the performance of the Pega Platforms Field Service Management offering and would give it a rating of 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Mar 27, 2023
Review 3: PEGAs field service management offerings have enabled us to optimize customer satisfaction and streamline workflow processes. We have been able to maximize the productivity of field service technicians, as well as dramatically reduce resources with its user-friendly setup. The dashboard is intuitive and responsive, and makes it easy to determine trends and access customer information. The customer service team also receives notifications when there is a customer query, which significantly improves our response time. The system has also integrated with a third-party application, which has improved overall communication and the flow of data. The cloud-based solution also ensures that data is secure and backed up. Rating: 8.5/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Mar 27, 2023
##Review 2 I have been using Pega Platforms Field Service Management offerings lately and the experience has not been great. To begin with, I had expected the platform to be easy to use, but that hasnt been the case. I have found it to be quite clunky and challenging to navigate. Moreover, I had placed a high degree of reliance on the platforms ability to seamlessly integrate with other platforms. However, this was not the experience that I had. The integration process was riddled with problems, making the whole affair tedious. As a result, I cannot vouch for the quality of the product and would rate it a 3/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Mar 26, 2023
Review 4: My experience with Pega Platforms field service management solutions has been great thus far. The product vision and combination of the Pega Platform and advanced field service technologies have revolutionized our operations. The intuitive interface and drag and drop feature ensure that I can quickly and easily create and manage custom applications for workforce and customer service management. What I really appreciate is the ability to easily leverage powerful analytics and integrated machine learning and AI-driven technologies. These features enable us to automate various operations, allowing us to focus on other priority areas. The platform also offers excellent features for workforce scheduling, automated dispatching, third-party transaction integration, and real-time visibility. These features add to the versatility of the platform and enable us to customize the platform based on our organizations specific requirements. I am very satisfied with the performance of the platform. It is, for the most part, dependable and accurate. The only downfall of the platform is that it is quite slow and sometimes unresponsive. In spite of this, I would still confidently rate Pega Platforms field service management solutions 4.5/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Mar 26, 2023
Review 3: At the moment, we are using the services of Pega Field Service Management and from my point of view, I have to say that the performance and features have been good, although I would be lying if I say that we have not encountered any problems. For example, the financial coding and paperwork for the services provided by them can be laborious and difficult to manage, as well as take up a significant amount of time. Moreover, the customer service, while generally fast and prompt, has had some inconsistencies. Despite these issues, the product vision and features are of the highest quality. They manage to keep up with the ever-changing trends in the market and anticipate the needs of their customers. Therefore, I would give Pega Field Services a rating of 4 out of 5 stars.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Mar 26, 2023
Review 4: Its been really exciting to watch how our service teams, help desk staff, and technicians have been able to operate more efficiently since implementing Pegas Field Service Management. Its an easy-to-use platform which allowed us to get up and running quickly and also gave us a huge insight into customer service and how to better improve it. All of this is now automated, including ticket tracking and customer service responses, which has been a massive asset for us and for our customers. This is the kind of next-generation technology that we needed to stay ahead of the curve. Not to mention, the value for money is unbeatable. Highly recommend. Rating: 5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 25, 2023
Review 3: Pegas Field Service Management has proven itself time and time again since we implemented it. On the whole, we found it incredibly easy to use and set up and noticed an improvement in our customer satisfaction right away. The automated workflows and ticket tracking have been highly valuable, and the analytics engine has helped us identify ways to continue to make our customer service even better. Overall, I would highly recommend Pegas Field Service Management solution. It is truly innovative, yet still affordable, and provides excellent value for money. Rating: 5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Mar 25, 2023
Review #2/Overall Innovation and Use of Next Generation Technology Pega Platform has been a great addition to our team and has gone above and beyond when it comes to next gen tech. Its been a great way to level up our field service management prowess and stay ahead of the curve. It offers state of the art automation capabilities, real-time insights, and the best tools and features available. From fast loading screens to intricate tracking features, its been top tier all across the board. Id have no hesitation in giving Pega a perfect 5/5 stars for innovation and use of next gen technology.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Mar 25, 2023
Pega Platform Field Service Management Rating : 4.5/5 #1 Im the business head of a large conglomerate and after trying out few other FSM solutions, I found that Pega Platform is our best bet. It has all the features we were looking for in a Field Service Management software and provides an integrated experience. It is easy to use and employees dont need to be well versed in technology to figure out the software. People found the user interface to be intuitive, simple and very fast. For example, one of my teams in the service division was able to create a customized schedule for their tasks based on their daily roster in no time. The pricing of the software is also very reasonable compared to some of the other options out there in the market. We recently upgraded to Pro edition of the software and the transition was smooth with no glitches. To sum up, after observing its features and ease of use, Im very happy to give the Pega Platform FSM a rating of 4.5 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Mar 24, 2023
Review 5 (Rating: 2.5/5) I have recently been evaluating Pegas Field Service Management offering for our situation here at our large enterprise. The platform offers a selection of features, from mobile workforce scheduling and asset management to workflow automation and IoT integration. On the face of it, it could be a great fit for us – but I am not entirely convinced yet. The APIs are quite limited, and while they may work for our current needs, I am not sure if they will be reliable enough for our future use cases. Additionally, the IoT integration was surprisingly underwhelming and the value-for-money aspect may leave us wanting more. That being said, I do acknowledge that Pegas Field Service Management offering can bring a lot of potential to our organization. The scalability option is attractive, and the platform architecture is modern and attractive. Overall, though, I think Pegas platform needs some work before it can credibly support our organizations needs. I rate it as a 2.5 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Mar 24, 2023
Review #1 - Pega Platforms Field Service Management Offering In my experience as a Lead Software Engineer, I believe Pega Platforms Field Service Management offering stands out from the crowd in terms of its user-friendly, real-time scheduling capabilities. From the very start of the deployment process, I felt supported by the Pega platform. It effectively bridged the gap between my IT knowledge and the complicated technicalities. The features of Field Service Management are extremely helpful. Each customers requests and orders can be managed effectively, offering time and cost savings. Furthermore, the functionality of the real-time scheduling to fulfill customer requests is smooth and efficient. This saves time and avoids discrepancies for customer service. Aside from the helpfulness of the platform itself, I am happy to report that the deployment support staff were incredibly accommodating throughout the process. The staff is knowledgeable and adept in problem solving, which makes the user experience highly satisfactory. All in all, the Pega platform Field Service Management is an excellent choice for customer service management and I couldnt be happier with the results. I rate this product 5/5 stars and would highly recommend it to anyone looking for a comprehensive customer service platform.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Mar 24, 2023
Review #2 - PEGA Field Service Management I recently had the opportunity to trial the Pega Field Service Management software, and Im delighted with the results. Not only does it provide a comprehensive suite of tools to manage our field agents and technicians, but it also provides customers with a wide range of customizable features, allowing me to tailor the software to meet our individual needs. The software itself is incredibly intuitive, and I found the onboarding process to be a breeze. Within minutes, I had the Pega platform up and running, and I was able to quickly set up a mobile and web-based solution that understood our customer service needs. This allowed us to quickly and easily manage our field service team, which really increased efficiency. The customer service is also outstanding. The team at Pega are always available to answer any questions I may have, and their response times are incredibly fast and always helpful. Ive also found the cost to be extremely reasonable compared to other options in the market, which was an added bonus. I would certainly recommend the Pega Field Service Management software to anyone looking for a comprehensive and customizable customer service platform. It provides all the features and tools I need to effectively manage our field service team, as well as provide an efficient, cost-effective and responsive customer experience. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Mar 24, 2023
Product Innovation I am an IT Infrastructure Manager who recently implemented Pegas Field Service Management Suite. The suite offers an impressive range of features that enable us to provide seamless customer experience. The product design of the solution includes the latest trends in software service delivery and it stands out among its competitors. We especially appreciate the advanced predictive maintenance capabilities. This feature allows us to anticipate potential service interruptions, schedule repairs and plan preventive maintenance. Furthermore, the machine learning-based AI engine is able to improve the accuracy of customer response time and service accuracy over times. In addition to the above features, Pegas suite also provides asset tracking, customer service management and customer segmentation allowing us to precisely tailor customer service based on customer requirements. I am pleased with the product performance and would rate the product innovation 8/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Mar 23, 2023
2. On behalf of my team, I would like to express our gratitude to Pega Platform and its Field Service Management offerings. It has been a delight to work with them since the implementation of the system to provide better customer service has been nothing short of remarkable. I can proudly state that the customer service provided by our company has improved by leaps and bounds and with very little manual effort. What I love about Pega Platform the most is the fact that it has a customizable interface, which allows us to tailor make the system and the features to our customers needs. Its 24/7 support system has sure made our lives easy, and it is great that there have been minimal downtime and glitches in the system. The analytics and automation of labor-intensive daily tasks also make it easier for our team to quickly serve customers. Rating: 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Mar 22, 2023
3 Having recently used the Pega Platforms Field Service Management offerings, I am glad to provide my review. Pegas product vision struck me as being quite impressive. At the heart of their mission is the drive to develop a transparent field service system, with an aim to control costs and create faster response times while improving client satisfaction. The features of the product are strong as well. End users can access customer information through assorted devices, whilst engaging in an encompassing analysis of service operations and responding to adjustments in real-time. Furthermore, admins can configure the platform according to their specified needs, optimizing cost/benefit assessments. Based on my experience, I would provide a 8/10 for the value of Pegas product. The potential for customer satisfaction and cost control makes it an interesting choice, as does its customizability.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Mar 22, 2023
4. Pega Platform and its Field Service Management offerings have made my customer service process much easier and more efficient. The ability to quickly tailor make specific features to fit my customers needs and quickly configure the system is absolutely amazing. I have seen a huge improvement in the customer satisfaction ratings since the implementation of Pega Platform. The tracking and analysis of customer interactions, trouble-shooting, dynamic task loading and 24/7 customer support system all help in providing the best customer service. I am also impressed with the futuristic approach it takes and even though there are some issues which need to be ironed out, I am sure with time all the issues will be addressed. Rating: 8.5/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 22, 2023
Another great thing about Pega Field Service Management is the flexibility and scalability it provides. The platform can easily be customized to fit our business needs and processes, allowing us to serve our customers better. In addition, the scalability of the system designed in such a way that we can expand our operations and add more features with ease as and when required. This flexibility and scalability have proven very useful and enabled us to streamline our operations and improve customer service. We are truly satisfied with this feature of the system. Rating: 8/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 22, 2023
Example 2 Ive been using the Pega Platform for over a year now for our field services and Im very satisfied with the way its worked out for us. My position as an R&D head requires me to analyse the long-term potential of the software, taking into account its features, cost of ownership and more especially after a few years of usage. For its features, Id say that Pega Platform excels in providing several customizable options. We can use the automation rules to easily tailor the field service procedures as per our changing operational needs. The addition of AI, facial recognition and drone integration capabilities is revolutionary, as it helps us conduct efficient on-site service missions. Although their pricing is visibly affordable, I had to invest a bit more time in resolving certain compatibility issues while setting up the cloud platform. Im thankful that the customer services team was great in resolving those in no time. Overall, Id rate Pega Platform 4.7/5 for an excellent performance in terms of futuristic use cases and cost of ownership.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 22, 2023
Pega Field Service Platform Review by Engineering Manager - 2 Overall, Im extremely pleased with the Pega Platform for Field Service Management. It has lived up to its reputation as a robust, secure, and versatile platform, and helps us to unlock the power of modern technologies and capabilities. The interoperability and integration features of Pega continue to impress, allowing us to seamlessly link up with other systems effortlessly. For example, with Pega, we were able to integrate our scheduling system to a new ERP, providing us with a smooth, hassle-free experience and saving us hours of manual work. Additionally, Pega supports futuristic use cases, making it a great choice for tech-savvy organizations. All in all, I highly recommend the Pega Platform for Field Service Management. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Mar 21, 2023
4. As a business leader, the Pega Platform is a valuable asset when it comes to our field services. From offering visibility into processes and providing suitable insights to customers to allowing us to automate processes quickly, the platform definitely has its advantages. Additionally, its ability to provide us with cross-functional integration is incredibly helpful to us. The primary drawback of the Pega Platform is its limited scalability in terms of its multilingual capabilities. This does limit us in terms of our target audience and restricts our reach to some extent. Additionally, there is also a downside with the data it provides; some of them fall short of current standards and have to be manually updated, which is somewhat time-consuming. However, these are minor criticisms; the platform is highly effective for our field service operations. Overall, the Pega Platform is an invaluable asset for our operations and is extremely suitable for field service management. We rate it 8.5 out of 10 for its ease of use and interoperability.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Mar 20, 2023
of operations 1. “I recently started using the Pega Platform as our business Field Service Management, and all I can say is that I am extremely impressed. Firstly, it offers comprehensive support for futuristic use cases, such as predictive scenarios or AI-driven fieldservice. Im confident that it will be able to handle whatever advanced needs we might have in the future. On top of that, it has also been really easy to use. Navigation is intuitive and most operations can be completed with a few clicks, making it a great tool for the entire team to use. With the excellent features and flexibility it offers, I would certainly recommend it to any business in need of Field Service Management. Rating 5/5â€
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 18, 2023
Pega Field Service Management – Product Reliability (3.5/5) Pegas Field Service Management product offering is a great advancement for enterprise-level companies managing field service operations. Built on the proven Pega Platform, the product is quite reliable and provides a number of useful features for enterprises. Its mobile-friendly interface allows field service personnel to do their jobs from anywhere efficiently and accurately. The product also offers tight integration with customer relationship management (CRM) and customer service systems, allowing easy collection and sharing of customer data. The company also offers a number of features that have been tailored to meet the needs of field service teams, making the product highly customizable and user friendly. Its user-friendly interface makes it easy for new users to understand the product and quickly start using it for their operations. In addition, the product is separately priced for enterprise and government customers, allowing them to pick and choose the features they need without paying more. However, I have experienced a few issues with the battery life of the mobile device since its been in use. The battery may drain faster than expected when the product is used in the field, making it difficult for field service teams to finish their tasks and return to the office easily. I also experienced one specific issue with the products geo-location features, as it sometimes fails to recognize the exact location of the field service team and may take too long to identify the right customer or destination. Overall, I would rate Pega Field Service Managements reliability at 3.5 out of 5. Despite these issues, I continue to be impressed with the products features and find it to be a great opportunity for enterprises to improve their field service operations.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 18, 2023
5. As the R&D head of our company, I have done some research on Pega Platforms Field Service Management offering to see how it can benefit our team. After inspecting it in detail, I can say that it is a great tool that can enable our team to support futuristic use cases. For example, it helps us understand customer preferences better and also provides predictive analytics which can be used to drive better customer service decisions. Furthermore, it also offers helpful features such as scripts and automated workflow that can be used to speed up customer service processes. Therefore, I believe this can be a great asset to our team and would rate it 4.8 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Mar 18, 2023
Ive been using PEGA Platform Field Service Management for a few months and I must say, Im really impressed. Its really easy to use, which is great for our staff, no matter how experienced they are. And the customer service has been outstanding. Whenever Ive had a query, theyve had the answers straight away. And then theres the price. Its very cost effective and has already helped to reduce time (and cost) on completing service jobs. And, we can track the progress of all jobs running through the system, which is great for monitoring the success of each job. Overall, Im really happy with PEGA Platform Field Service Management and I would definitely recommend it to other organisations. Id give it 5/5 for value for money, customer service, and overall user experience.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Mar 18, 2023
We recently switched over to the PEGA Platforms Field Service Management offering and I couldnt be more pleased. Their customer service has really caught my eye and its been exceptional. Every query of ours has been answered promptly and any issues weve had have been sorted out within minutes. Id give their customer service a solid A+. The fees are however a bit on the higher side for whats being offered. That said, weve managed to receive generous discounts so I wouldnt call it an issue. Therefore, Id rate their value-for-money a solid A-. Bottom line, if youre looking for maximum efficiency and control over your field service management, I would certainly recommend checking out the PEGA Platforms offering.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Mar 17, 2023
I have been using the Pega Platform for Field Service Management for many years and have had nothing but positive experiences. The platform is reliable, efficient and secure. The predictive technology ensures that data is extracted and analyzed quickly and accurately, allowing for informed decision-making on the fly. The flexibility of the platform is also superb, allowing it to be easily customized and supplemented with the latest technologies to meet the needs of the business. The support team is also incredibly helpful and responsive, making sure any issues are addressed in a timely manner. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Mar 17, 2023
My experience with PEGA Platforms Field Service Management offerings has been a major disappointment. From a navigation standpoint, the platform is clunky and hard to use. Even after speaking with customer service for assistance, I still find myself lost when navigating the platform. Furthermore, the platform is desperately lacking when it comes to potential futuristic use cases. With such a poor overall performance, I am forced to give PEGA Platforms Field Service Management offerings a dismal 2/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Mar 17, 2023
Review 3 - ***** Product: Pega Platforms Field Service Management Rating: 5/5 I am an IT Infrastructure Manager and am thoroughly impressed with Pega Platforms Field Service Management offering. This robust yet user-friendly solution is a one-stop shop for enterprise level field service automation. The product features are robust and come with various features like on-site mobile service apps, customer service automation and automated dispute resolution. Also, the integration with 3rd party tools, such as Salesforce, is extremely easy. The user-friendly UI and the robust analytics allow us to get an accurate picture of what is going on and how best to execute our tasks. The deployment support provided by Pega was excellent. Their team was highly knowledgeable and responded quickly to any queries that we may have had, allowing us to deploy the product within our desired timeline. I highly recommend this product to any organization looking to upgrade their field service automation capabilities to the highest levels.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 16, 2023
3. As a global business leader, the Pega Platform is a great option for our field services to ensure better customer experience. The ease of use of this platform is simply praiseworthy, starting from the various reports and dashboards it publishes. From an interoperability point of view, integration with our existing systems and applications give us the benefit of quickly automating processes for better efficiency. However, there are certain aspects which do not meet expectations of the platform. For instance, the multilingual functionalities are limited in terms of scale, which does restrict our target audience to some extent. Additionally, the lack of current and refreshed data can impair the effectiveness of the platform for us. Despite these minor hindrances, the tool is incredibly useful and meets the majority of our needs in field service management. Thus, considering all of these elements, we rate the Pega Platform 8 out of 10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Mar 16, 2023
After using the Pega Platform for Field Service Management, I can confidently say that it is a powerful tool for supporting future use cases. It is built on a platform that allows it to quickly adapt to new technology and use cases while maintaining a high quality of service. The templates and workflows are easy to use and can be customized to meet the needs of the business. The performance of the platform is also top-notch, providing lightning-fast responses to data requests and maximising system efficiency. Overall, the innovation of the Pega Platform for Field Service Management is unparalleled, supporting futuristic use cases with ease. The platform is secure, real-time and using predictive technology to allow quick decision-making. The ability to customize the platform for the exact requirements of the business is also incredible and it ensures that organizations are using the technology to its fullest potential. Rating: 8/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Mar 15, 2023
Review #3 When it comes to Platforms Field Service Management platform, Ive had both positive and negative experiences. Interoperability and integration have been excellent, but I have had some difficulty getting the platform to support certain use cases. It works well for the basic features that are included, but sometimes I find myself needing to use third-party services or implement workarounds to get the desired result. I can get the same result from other services, so it wouldnt be fair to give the platform a failing grade, but I would have to say it gets a 6/10 for its ability to support futuristic use cases.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Mar 14, 2023
of the Platform 1. As a global conglomerate with widely spread services, effective field service management is invaluable for our operations, and the Pega Platform ticks all the right boxes in meeting our needs. There are multiple advantages to the ease of use of the platform; the most obvious one being its ability to provide visibility into processes and to give our customers accurate and reliable insights into what they should expect. Additionally, the platform provides a variety of reports and dashboards that can allow us to take proactive action and customize our service experience to the individual customer. The interoperability of the Pega Platform is also noteworthy as we are able to easily integrate with our existing systems and applications. This allows us to automate processes quickly and efficiently, and gives our customers an extremely responsive and timely delivery experience. We also have full end-to-end visibility from the client to the worker in the field, which seems to be extremely helpful for effective management of our services. The platform also allows for cross-functional integration to cater for different departments and business units, which is a major plus for us as well. Overall, Ease of use, Interoperability and integration of the Pega Platform stands out for us and is a major plus for our operations. It makes it possible for us to streamline our service processes and to have a holistic view of all field operations. We are left with no other option but to rate the platform 9 out of 10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Mar 13, 2023
3. Im an engineering manager, and Im here to review Pegas Field Service Management offering. My analysis is based on their vision, features, and value for money. Pegas vision for field service management is great in my opinion. Their platform is designed to provide users with better visibility when managing and overseeing their personnel, as well as boosting their efficiency. Thats something that I like. The platform also includes options for analytics and process automation that make a big difference when it comes to providing high-quality service. In terms of features, Pegas platform offers quite a few. There is a field service tracking feature, a self-service portal, and analytics. The tracking is great for monitoring service requests, while the self-service portal provides customers with the ability to monitor their requests in real-time. And the analytics option gives users a good view of the performance of their operations. But in terms of value-for-money, Pegas platform could be improved. While the prices are quite competitive, there is potential for them to offer even more value for money. Overall, I would rate Pegas field service management offering as good. The vision is solid and the features are useful, while the value-for-money portion could be improved but is passable.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Mar 13, 2023
My experience using the Pega Platforms Field Service Management offering has been more than satisfactory. The platform has exceeded my expectations, providing tools and features that have made managing field service organizations much easier. Automated dispatching, mobile tracking, and service appointment scheduling are some of the noteworthy features of this platform. The integrated analytics system further helps in providing predictive insights, optimizing scheduling decisions, and improving customer service. I was particularly impressed with the products ability to support futuristic use cases. For example, the integration with IoT devices has made it much easier to collect real-time data on an assets status. The predictive and prescriptive analytics feature along with machine learning and natural language processing algorithms further helps in personalizing service offerings. The advanced interoperability features make it possible to integrate the platform with existing third-party systems, allowing firms to have a single unified platform to manage all their operations and resources. Overall, I am quite satisfied with the Pega Platforms Field Service Management offering. The set of features make it incredibly powerful and the support for future-oriented use cases makes it a must-have for any field service organization. I rate it 4.8/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Mar 12, 2023
Review 1: I recently started a small business and wanted a cloud-based, state of the art Field Service Management system that is user-friendly and cost-effective. After researching available options, I decided to go with Pega Platforms Field Service Management. The interoperability and integration options of Pegas FSM are fantastic. I can easily integrate various systems and applications without much effort, including my inventory, CRM and ERP systems, providing me with a complete view of my business. I even integrated a chatbot to handle customer inquiries, and my customers are happy with the speed and accuracy of this feature. I also appreciate the use of next-generation technologies which makes it easy for me to handle complex scenarios and tasks. From end-to-end visibility and intuitive reporting to streamlined invoicing and automated reminders, I can do it all. And the user-friendly interface and dashboard make it much simpler to understand and manage tasks, providing me with a complete view of my business. Overall, I am pleased with the performance and functionality of Pegas Field Service Management offering. I would rate it 4.5 out of 5 stars as they could still improve their automated reminder feature.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Mar 12, 2023
Pega platforms Field Service Management offering Review #5 I recently tried out the Field Service Management package from Pega Platform and I can confidently say that it is an invaluable asset for any customer service team. It is feature-rich and covers all the essential components of customer service management. The dashboard provides an easy way to monitor customer tickets and service calls in real time. The automated case management system enables us to quickly triage and route customer requests, thus improving our response times. The integration with other business applications is also seamless and effortless. The only issue I had was with the user-interface, which I found to be clunky and unintuitive at times. This slowed down the onboarding process for our team. With the features and support offered by Pega Platforms Field Service Management package, I would rate it 4.5 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Mar 12, 2023
3. Pega Platforms Field Service Management offerings is one of the best rewards I can give to my customers. The sophisticated real-time status dashboard, boasts some of the most advanced features that ensure customers stay updated on their order status. The automated scheduling and tracking of customer service interactions further helps us in maintaining order accuracy and reducing data entry time. The application of data analytics for quick diagnosis and resolutions is an absolute savior when it comes to quick customer service. I would also like to point out their agile support system and customer-centric approach, which makes the customer service process much smoother. However, I have noticed some occasional lags in customer support and certain features that arent easy to configure and customize. Rating: 8/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Mar 11, 2023
Review 5: Pega Platforms Field Service Management solutions have been a real blessing for our organization. Their powerful integration capabilities have allowed us to quickly and easily connect multiple systems, resulting in significant improvements in efficiency and productivity. The platform itself is intuitive and user-friendly, allowing us to find the information we need quickly and accurately. Furthermore, the platform also offers excellent cost savings. As it does not require expensive hardware and software, our overhead costs have been greatly reduced. Plus, the pricing plans offered by Pega are highly competitive, further reducing our overall costs. In conclusion, I must say that I am thoroughly impressed with Pega Platforms Field Service Management solutions. The integration capabilities, user interface, and cost savings all make it an excellent choice for any organization. Rating: 10/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Mar 11, 2023
I recently worked with Pega Platforms Field Service Management offering, and was quite satisfied. The intuitive drag-and-drop platform allowed me to quickly create and deploy the services and apps I needed. This not only saved us a great deal of time and effort, but also enabled the efficient running of various workflows. The cost-saving features of Pega Platforms Field Service Management offering were also much appreciated. All of the services are subscription-based, and they offer deep discounts for certain features. This allowed us to save money, without compromising on quality. In conclusion, Im incredibly impressed with Pega Platforms Field Service Management offering. It is intuitive, cost-effective, and their customer service was excellent. Id rate this offering a 10/10!
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Mar 11, 2023
. Review 1: Pega Field Service Management offerings have been part of our business since October last year, and since then have been immensely helpful in connecting our teams in different geographical regions. We have seen tremendous improvements in our operations due to the intuitive yet practical design of their product, and the overall customer experience. More importantly, the product vision that Pega holds is of vital importance to our work, since it is aligned with our own corporate goals.It creates an environment of product ownership and allows us to modify the product as needed to our particular context. Additionally, the customer service has been exceptional. We receive quick responses to our inquiry and as soon as there are any glitches, they immediately send out engineers and technicians to tackle the issue. According to reports, our customers are also noticing a significant improvement in the service, and this has ultimately led to improved customer satisfaction. Overall, I am highly satisfied with Pega Field Service Managements offering and will definitely give it a 5-star rating our of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Mar 10, 2023
As a Project Manager, I recently had the great opportunity to work with Pega Platforms Field Service Management product. I was pleasantly surprised by the quality of the product. From its user friendly interface to the great variety of features, Pega Platforms field service product certainly made my life much easier. What stood out to me the most though was the USP (Unique Selling Points). Pega Platform made use of the latest technologies such as machine learning and predictive analytics which allowed the system to optimize service routing more efficiently than traditional methods. This in turn allowed us to save considerable time and money when it came to resolving customer issues both onsite and offsite. All in all, this is a product that I would highly recommend to anyone looking for a great field service solution. I would rate the product a 4.75/5 for product quality and a 5/5 for its USP offerings. Pega Platform Field Service Management Review 5
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Mar 10, 2023
Review 1: I recently implemented Pegas Field Service Management offering, and I couldnt be happier. Its innovative and easy-to-use platform has allowed us to more efficiently deploy our service teams, help desk staff, and technicians, resulting in more reliable and timely service outcomes. The implementation process was surprisingly smooth and helped us to quickly get up and running with a fully functional system. We have seen improved customer satisfaction due to the automated workflows and the ability to track customer service tickets from end-to-end. Additionally, their analytics engine has provided us with valuable insights that help us increase the efficiency and productivity of our staff. Overall, I highly recommend Pega for their field service solution. The value for money is definitely there, and their next-generation technology is without a doubt the way to go for any company looking for an efficient field service management solution. Rating: 5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Mar 10, 2023
My experience with PEGA Platforms Field Service Management offerings has been nothing short of a headache. From the first day I began using it, I could tell there was something off about the platform. Navigation was clumsy and counter-intuitive, often requiring me to call in for help. Additionally, the platform seemed laughably out of date in terms of potential futuristic use cases. Despite its low price point, the platform is simply not worth it. For this reason, I would have to give it a 2/10 rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Mar 07, 2023
Review 4: Im duly impressed with PEGAs Field Service Management offerings, especially in terms of its modern and advanced features. From swiftly tracking customer inquiries to providing projections on technician crew movements, we were able to automate tedious processes and focus on core features of our customer service. Also, it enabled us to access customer service metrics, giving us more time to focus on improving customer service strategies. Using the intuitive mobile app, we can easily track technician break-downs, job reports, and other related data. Moreover, the system integrates easily with compatible IoT devices, making it easier to monitor remote assets. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Mar 07, 2023
Example 1 Ive been using the Pega Platform for our Field Service Management processes for nearly a year now and Im quite satisfied with its performance so far. As an R&D head, Im looking at the capability of such software to meet futuristic use cases and the cost of ownership more particularly after a couple of years. From my usage perspective, I found that Pega Platform is feature-rich yet intuitive and user friendly. It has options for automating the field service procedures. Plus, using the automation rules feature I can efficiently customize the workflow depending on the varying business needs and operational conditions. Im very impressed with their inclusion of AI capabilities, facial recognition, and Drones support. This is incredibly useful for running on-site service services with accuracy and efficiency. Talking cost of ownership, Pega Platform is cost effective and value for money. Even the initial setup and installation process was straightforward. That said, my company had a bit of trouble running it on cloud servers due to compatibility issues. Im thankful that their customer service team was quick and responsive in resolving the issues. All in all, Pega Platform is a reliable and dependable Field Service Management for our operations. I would rate this software 4.5/5 for its futuristic use cases and cost of ownership.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Mar 06, 2023
Review 2 Our organization recently began using Pegas platform as our Field Service Management and I must say that it has been a great coup for us. The platform has enabled us to quickly scale our operations, reduce manual errors and increase any, as well as streamline our processes. One of the key features that I have appreciated about Pegas platform is the level of interoperability and integration that it offers. Our vendor specific software packages have been able to easily and quickly integrate with our existing processes. As a result, it has allowed us to remain competitive and further streamline our operations. Additionally, the platform has enabled us to focus our efforts and resources on making our processes future proof by taking advantage of its futuristic use cases. This has allowed us to stay ahead of our competition and allowed us to remain agile and responsive to the ever-changing environment. For these reasons, I am very impressed with Pegas platform, and thus give it a rating of 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Mar 05, 2023
Pega Field Service Management Offerings Review #3: Overall Rating: 3.5/5 Pegas Field Service Management is a decent platform with decent features and functionalities. The platform seems to do what its supposed to, but the integration and interoperability is a bit clunky and needs some serious work. It has been challenging for us to connect the platform to our back-end systems, and this has caused problems in automating service and accurate billing. The value for money seems to be quite good, but the drawbacks in interoperability makes it difficult for us to recommend it to others.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Mar 05, 2023
My experience of PEGA Platform Field Service Management has been very positive. Its straightforward to use, and providing great value for money. This is especially beneficial for customers, who are getting jobs done much faster than before. And the customer service from PEGA Platform is brilliant. Their team make themselves available whenever I happen to need help. But I havent had to contact them too often as the software is so simple to use. This is especially helpful for new employees who need to use the software quickly and easily. All in all, Im really pleased with PEGA Platform Field Service Management. The customer service is superb, and the value for money is outstanding. I would definitely recommend this software to other companies, and Id rate it 5/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 03, 2023
Pega Field Service Management Offerings Review #1: Overall Rating: 4/5 Ive been working with Pegas Field Service Management offering, and it has been incredibly valuable to us. Weve been able to streamline our service operations and address customer pain points much faster and cost-effectively. Pegas platform ties together our processes for service management, ticketing and scheduling, as well as mobile workforce, ensuring that we have comprehensive insights and consistent workflows throughout the end-to-end service process. Interoperability and integration have been very good too. We have had no issues in connecting with our back-end systems, and have been able to easily automate service and ensure accurate, timely billing. The system is also secure and is able to offer personalized customer experiences in line with our standards. Value for money wise, I would say it is worth the price point as one of the better options we have worked with yet.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Mar 03, 2023
Pega Platform for Field Service Management:
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Mar 03, 2023
. Pegasystems Field Service Management Offering Review #1 Im an IT infrastructure manager and Ive been looking into Pegasystems Field Service Management offering. Ive been exploring some of its features and have come away impressed. Its a powerful tool that can help organizations streamline their service management processes and ensure efficient customer service. The key feature that I like the most is its automation capabilities. With it, users can set up automated tasks that cover the entire service management process from assigning jobs to technicians, tracking progress and managing customer feedback. This kind of automation creates smoother, more efficient customer experiences, allowing for better communication and customer satisfaction. The other features I like about this software are its mobile capabilities, its integrated reporting tools and its predictive analytics. These features combine to give organizations useful insights into customer behavior and trends, enabling them to deliver more personalized service. Overall, Im very impressed with Pegasystems Field Service Management offering. Its an incredibly powerful tool that can help organizations take their customer service operations to the next level. Rating – 4.5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 03, 2023
I have been using Pega Platform as a Field Service Management for quite some time now, and I must say that it has been quite helpful for me. The software offers a range of futuristic use cases and an intuitive graphical interface, making it easier for me to manage data and services in a more streamlined manner. Moreover, the platform integrates seamlessly with other systems and applications. The customer support team is also quite helpful and available to answer queries and provide assistance whenever necessary. That being said, I must mention that the software can still be improved in some areas. The analytics and reporting features of the software need to be improved as they currently provide limited data, making it difficult for me to take informed decisions. Moreover, the mobile interface of the software can be quite slow, which is inconvenient when working on the go. Overall, I would rate Pega Platform as a Field Service Management as three-and-a-half out of five stars. The software has many great use cases and is fairly intuitive to use, but the reporting and analytics features of the software can be improved.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 03, 2023
I recently came across Pega in my search for a suitable Field Service Management and I am delighted to report that I was not disappointed. The software was extremely easy to use and our team was up and running in no time. Everywhere I look I find more features and it quickly became clear that this was the platform we needed. From the detailed analytics dashboards, to the in-depth customer tracking, and various other features, Pega is a comprehensive and robust solution. It even has mobile applications that our team can access on the go, greatly increasing their mobility. The value for money of Pega is simply fantastic. It is extremely affordable compared with other solutions on the market, and yet its capabilities far exceed that of many more expensive options. This cost has truly helped us maximize our efficiency and get the most out of our field service operations. Overall, I would rate Pega 9.5/10 for its amazing features, great value for money, and user-friendly interface. It ticks all the boxes for a complete field service management solution and I would happily recommend it to anyone looking for great performance at an unbeatable price. Review 3:
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Mar 03, 2023
Review 1: I have been working with PEGAs Field Service Management offerings for a few months now and I am overall impressed with its innovation and use of next generation technology. My team is working on a project that requires remote asset monitoring and ensuring that the data gathered is secure and can be easily monitored. PEGAs system has proven to be the right fit for us since the user interface is intuitive and the system can easily be configured to our specific requirements. From troubleshooting diagnostics to scheduling and tracking jobs, PEGAs Field Service Management offerings have enabled us to achieve desired results within estimated deadlines and at a reasonable rate. One of the biggest advantages of PEGAs platform is its scalability. We needed a system that can handle an increase in workload with ease, and PEGAs system has not failed us in that regard. It is also fully compatible with IoT devices, which was an essential requirement for us when selecting a field service management system. Rating: 7/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 03, 2023
Example 3: PEGAs Field Service Management system has been great for our engineering team. It provides more efficient customer service operations, from managing customer relationships to tracking customer interactions in real-time. The system provides us with the relevant insights to make informed decisions, helping us to deliver a world-class customer service experience. The powerful automation capabilities offered by the platform have enabled us to automate customer service and streamline call center operations. This helps to reduce response times and ensure customer issues are successfully resolved. The mobile compatibility has been a great addition to the system. Its easy to access customer service data on the go, and this really helps to improve the overall customer experience. Overall, Im really pleased with PEGAs Field Service Management system. It offers a comprehensive approach to customer service operations and the automation features help to deliver a great customer service experience. Id give it a rating 8/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 03, 2023
Review 3 I highly recommend Pega Platform as an all-in-one Field Service Management solution. In my experience, this software has allowed us to manage customer relationships and field visits in the extra efficient way. The various options available to offer specialized solutions to customers have improved our sales rate significantly. When it comes to the cost of ownership, Pega has one of the most competitive prices on the market. The long list of features and capabilities more than makes up for its relatively low price. We have certainly benefited from this here at the office, investing much less due to this system. Also, Pega Platforms customer service has been top-notch. From training insights to analytics reports, the team has always been willing to take queries and offer help request. They have enabled us to maximize the usage of this platform efficiently. I can confidently rate their customer service 8/10. Overall, Pega Platform has really been one of the best Field Service Management solutions on the market. In terms of cost, service and efficiency, I can guarantee that its the right choice for anyone.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Mar 03, 2023
1. As the R&D head of our company, I have done extensive research on Pega Platforms Field Service Management offerings for use by our team. After careful assessment, I believe Pegas Platform can enable our team to support the most futuristic use cases. It simplifies our customer services process and helps in improving customer experience. For example, it helps our team in dynamically breaking down complex customer service activities into manageable tasks for our agents. It also employs predictive analytics for identifying and analyzing customer issues in advance rather than waiting for customers to report them. Pega platforms Field Service Management offering also comes with analytics tools to help in understanding customer preferences and in setting goals-driven service processes to ensure better customer satisfaction. It also enables agents to improve customer relationship by automating customer service related tasks. Overall, Pega Platforms Field Service Management offering is best suited for organizations that are interested in taking their customer service processes to the next level by supporting futuristic use cases. I would rate it 4 out of 5 as it comes with several features and capabilities that our organization can leverage to improve customer service and customer experience.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 02, 2023
Review 2 Being in the supplier industry for several years, I have had an opportunity to experiment with a number of Field Service Management solutions. That being said, Pega Platform stands out as the most optimal solution for us. This software has allowed us to manage our customer visits and details, while additionally tracking and confirming various aspects of the job. The cost of ownership is probably one of the most impressive aspects of this service. All the features that it provides make it one of the most cost effective solutions on the market. This was certainly true for us here at the office we were able to experience a much higher efficiency within a month of using the system. The customer service of the Pega Platform team have been superb thus far as well. They have been always willing to help us with any sort of queries we have had and are always prompt in their reply. I give their support an 8/10. Overall, I can recommend Pega Platform as reliable and cost-effective field service management solution with great customer service support.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Mar 02, 2023
Pegasystems Pega Platform is my go-to Field Service Management. I have been using it ever since adopting it and cannot be more pleased with its results. Its product vision is impressive, as it focuses on speed and accuracy that are important in field service industry. It brings in comprehensive features like incident management and escalation processes so we can address customer needs quickly and accurately. The platforms integration and interoperability is also a key benefit. It can incorporate data from external applications which helps us run our operations more smoothly, and currently includes an AI-driven assistant that captures customer information, which has decreased the time taken for handling customer requests. The dedicated customer support is also one of the major plus points of the Pega Platform. The user-friendly portal is easily accessible and helps in quickly finding the required information or assistance. I especially appreciate their 24x7 assistance since our customers expect immediate assistance and by using Pega Platform I havent disappointed them. Overall, I highly recommend Pega Platform for anybody looking for a comprehensive Field Service Management. It has proved itself to be the ideal partner in quickly and accurately addressing customer needs, while not interrupting the smooth flow of our business operations. I would rate it 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Mar 02, 2023
Time Expansion Review Our workflow was greatly slowed down by the manual operational processes and it was really wasting a lot of our time. It was enough manually that I got started with Pegas Field Service Management and I have to give a huge thank you to the platform - it unleashed a whole new level of efficiency. The automatic scheduling procedures, job assignment and process automation have completely changed the way we manage our field services operations. I can honestly say that the platform has saved us a ton of time and effort and I give it 5/5 stars for time expansion.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Mar 01, 2023
Pegasystems Field Service Management Offering Review #2 Im an IT infrastructure manager and Ive been exploring Pegasystems Field Service Management offering. Its a comprehensive tool that provides organizations with a wide range of features and capabilities. The main draw of this software is its workflow automation capabilities. With it, users can set up automated tasks and processes to help streamline their service management processes. This makes customer service delivery faster and smoother, reducing customer wait times and improving customer satisfaction. The other features that I really like about this offering are its mobile capabilities, predictive analytics and reporting tools. By leveraging these features, organizations can gain insights into customer behavior, enabling them to provide more personalized service. In conclusion, Im very pleased with what Pegasystems has to offer. Its a comprehensive tool with powerful automation capabilities that can help organizations take their customer service operations to the next level. Rating – 4.8/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Feb 28, 2023
2. Im an engineering manager, and Im here to review Pegas Field Service Management offering. This review is based on the companys vision, features, and value for money. Pega has a solid vision for its field service management platform. Its main aim is to ensure that companies use the best-in-class resources to fulfil service requests. This is something that I appreciate. The platform also provides users with insights into their operations and analytics and process automation options, all of which help to improve the efficiency of a service delivery. When it comes to features, Pega offers quite a few. Their platform includes field service tracking, a self-service portal, and analytics. The tracking feature is great for monitoring service requests, as well as notifying customers about updates or changes. The self-service portal is also quite handy, allowing customers to monitor the progress of their requests in real-time. And the analytics feature gives users a great view of how their operations are performing. Finally, in terms of value for money, I would rate the Pega platform quite highly. Its quite affordable, and the prices are quite competitive with other field service management offerings in the market. Overall, I would rate the Pega platform as very good. The product has a solid vision, and its features are useful, while its value-for-money aspect is also solid.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 28, 2023
#2: I have been using the Pega Platform for Field Service Management (FSM) for a couple of months now and can say that it has been an incredibly useful addition to our customer-facing operations. The user interface is really straightforward, making it easy to find information on jobs and tasks. Setting up processes and tasks to fit customer requirements is also easy to do, allowing us to customize services quickly and efficiently. The product vision and features are excellent. The ability to track the data description and usage patterns of your services allows us to gain valuable insights, which helps with decision-making and can even help us to assess customer satisfaction. The reporting capabilities are also really helpful and are easy to understand and interpret. In terms of product features, the cloud-based platform offers great scalability and is always available, meaning that customers can always access our services no matter where they are. Overall, I would highly recommend Pega Platform. It is great for any customer looking for a flexible FSM solution and is well worth the investment. I would rate it four and a half stars out of five.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Feb 28, 2023
I am a leader in Customer Success and I have been using the PEGA PLATFORMs Field Service Management offerings in my organization for the past three months. Overall, I have been quite impressed with the flexibility this product offers and the range of features included at a competitive cost of ownership. One of the best elements of the platform is the product vision. They have done an excellent job of developing a product with a focus on empowering the user. It is quickly customizable to alleviate the burden of using a one-size-fits-all approach and allows us to tailor the platform to our specific needs with relative ease. In terms of product features, the platform has a robust set of features to make managing our field services simple and efficient. I enjoyed the ability to set up custom workflows without any additional cost. The dispatch board feature is also a nice touch as it allows us to stay up to date with our field service personnel in a few simple clicks. The user interface is also surprisingly intuitive to use. I was able to get up and running right away which is a testament to the products design and the extensive user manual & tutorials offered. In addition, their customer service is top notch. Every time Ive had an issue, theyve been quick to respond and help. Costwise, I found the product to be very wallet-friendly. I was able to get the full suite of features within my budget and the pricing is quite reasonable. This is especially important to me when considering the ROI of the investment. Overall, I would rate this platform 8/10. I think it is a great product and provides a great value for its cost. It could stand to offer a few more features to address specific needs, but the ability to customize our workflows more than makes up for any shortcomings.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Feb 27, 2023
Review 1: I am the business unit head of a large conglomerate, and I am currently researching Field Service Management solutions. Recently, I came across Pega Platform, and found that it is quite a popular choice. I was quite impressed by the depth and complexity of the solutions offered. It offered a fully-fledged solution that went above and beyond what I needed right away. The ability to customize, build and manage customer experiences was particularly impressive. That said, there were a few negatives it wasnt the most user friendly, and I found myself having difficulty navigating and troubleshooting the system. It did offer good value for money in terms of what it provided, so I give it a rating of 7/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Feb 26, 2023
Review #5 Rating: 3/5 Overall, I find that Pega Platforms Field Service Management offering is a solid product but it still needs some improvements to make it truly competitive. On the one hand, it provides an intuitive graphical user interface, leverages Pega Platforms advanced features such as its data mining capabilities, and also offers a mobile component. However, the product lacks more extensive configuration and customization options, particularly in terms of analytics reporting, which is a limitation to its performance. Thankfully, the system is constantly being updated, so hopefully these features will be made available in the near future.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Feb 26, 2023
As a Project Manager, I recently had the opportunity to work with Pega Platforms Field Service Management offering and I must say I had an overall enjoyable experience. The product quality was excellent as Pega Platform offered a wide range of features that made managing our mobile field service professionals a breeze. Scheduling and notifications were all handled effortlessly and the product was incredibly user friendly and intuitive to use. The real value here though was the products USPs (Unique Selling Points). By making use of technologies such as AI, machine learning and predictive analytics, we were able to suggest service paths that were much more optimized than traditional methods. This in turn saved us invaluable time and money whenever we had to resolve issues both onsite and offsite. All in all, I would highly recommend looking into Pega Platforms Field Service Management for any business looking to optimize their service scheduling process. I rate this product 4.25/5 for product quality and 5/5 for its USP offerings.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Feb 25, 2023
Pega Field Service Management offering review #1 I must say, Im very impressed with Pegas Field Service Management offering! Its helped reduce costs dramatically and limited escalations. Our After Sales Support has actually become a revenue generator due to the efficiency and user experience driven by the solution. Customers have responded much more positively and the customer service team is just as thrilled. The product quality of the offering is top notch. Its intuitive UI and automated features when you are handling complex, coordination-heavy service requests make all the difference. The mobility component of the offering has been key in making sure our field technicians can be as responsive as possible. As a result, were able to respond to service requests faster and increase customer satisfaction. Overall, I am extremely pleased with this offering and would definitely give it a 5/5 rating. It is creating a lot of value for our business and our customers which is creating a much better user experience overall.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Feb 24, 2023
Review #1 - PEGA Field Service Management I had the pleasure of trialing the Pega Field Service Management product recently, and I was absolutely delighted with the results. Its clear to see why its the industry-leading platform for customer service. Not only does it offer customers a comprehensive suite of tools to manage their field service technicians, but it also provides customers with a wide range of customizable features so they can tailor the tool to their specific needs. The platforms intuitive interface makes onboarding a breeze. I was able to quickly set up a mobile and web-based solution that understood my customer service needs and allowed my team to manage our field service in an efficient and cost-effective way. I also found that the platform had easy integration with my existing technologies, which meant that our technicians could access the service from their mobile devices. This gave them quick, real-time access to all the information and data they needed, regardless of their location, which was incredibly useful. The customer service, in particular, was outstanding. The team at Pega were readily available to answer any questions I had, and their response times were incredibly fast and always helpful. Overall, I highly recommend the Pega Field Service Management product. It provided me with a versatile and comprehensive solution that allowed me to effectively manage our field service team, as well as provide an efficient, cost-effective and responsive customer experience. Rating: 10/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Feb 24, 2023
Pega Field Service Management – Platform Usability review Platform usability for Pegas field service management solution is a mixed bag. The interface is pretty intuitive and straightforward which makes it easy to navigate. On the other hand, the platform is also quite rigid and immovable, making it difficult to customize the experience for our exact needs. Furthermore, the underlying analytics engines were limited to only providing top level metrics with no ability to drill down further. All-in-all, Id have to rate the platform usability on a scale of 1-5 as a 3, as it is decent but clearly lacking in features and customization options.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Feb 24, 2023
Review 4: My company recently got Pegas Field Service Management platform with much delibratin and were expecting it to provide us with great solutions. Indeed, the initial impression was that the platform was good and provided a comprehensive suite of features and capabilities. However, after implementation we have since then had a few issues with tracking and analytics capabilities. Tracking our employees performance was a bit tricky at times, and we had to contact support multiple times to get the issues resolved. Rating: 6/10 - Value for money and Customer service
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Feb 24, 2023
#3: I recently began using the Pega Platform for Field Service Management and can say that it is a great piece of software. It is really easy to use, meaning that customers dont need a great deal of training to use it and can navigate it quickly. The layout is logical and understandable, making it easy to find what youre looking for and work out what tasks need to be actioned when. The product features are also quite comprehensive and make it easy to assess customer needs and allocate resources efficiently. The ability to track data and usage patterns is also very useful and helps us to build a bigger picture of customer satisfaction and make informed decisions based on this. In terms of product vision, it is well defined and easy to understand. It is clear what the software is for and how it can help make our services more efficient. Overall, I would definitely recommend this product to anyone looking for a FSM solution. It offers great ease of use and comprehensive features. It is well worth the investment and I would happily give it four stars out of five.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Feb 23, 2023
5. As an engineering manager, Im here to review Pegas Field Service Management offering. My review focuses on their vision, features, and value for money. Pegas vision for their field service management platform is quite good. Its designed to help companies better manage their field service personnel and its associated resources, providing users with visibility and an end-to-end approach to the service delivery process. Thats something that I like. The platform also provides users with insights into their operations and analytics and process automation options, all of which help to improve the efficiency of a service delivery. When it comes to features, Pega provides plenty. The main ones being field service tracking, self-service portal, and analytics. The tracking feature in particular is great for tracking the progress of service requests, providing customers with updates, and helping them optimize their operations in general. The self-service portal allows customers to easily monitor their requests, while the analytics feature offers users excellent visibility into the metrics of their operations. The price is also quite reasonable. While Pegas platform is not the cheapest, it is quite affordable and has prices that are competitive with other field service management offerings in the market. Overall, I would rate Pegas platform as very good. The product vision is great, the product features are plenty, and the value-for-money is quite reasonable.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Feb 22, 2023
Ease of Use – 5/5 Using Pegas Field Service Management tool is remarkably simple. It provides an easy-to-use dashboard with graphical representation of all relevant data, making it easier to comprehend the data and make informed decisions quickly. The product also offers comprehensive documentation and tutorials to help users learn the product. The out of the box configuration is easy to understand and configure and the user-friendly interface makes it easier for the end user to handle the tool with ease. All in all, the product is incredibly easy to use, making it great for IT service teams that dont have extensive technical expertise.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Feb 22, 2023
Review 5: I recently had the chance to test out Pega Platform as a field service management solution. In general, I was quite impressed by the advanced capabilities and wide range of features it had to offer. The pricing was definitely higher than some of the other options available, but I thought it was worth it given what I was getting. Additionally, I found the interoperability and integration to be good and I had no problems connecting it to other systems. In terms of value for money, I would give it a rating of 8/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Feb 22, 2023
Review 4 As a supplier, it is always essential to use comprehensive Field Service Management solutions to be able to provide fast and reliable service to customers. And in my opinion, Pega Platform stands out as the best option. Starting with the cost of ownership; this system is surprisingly affordable given the long list of features it provides. This has undoubtedly been a great benefit in terms of cutting costs and increasing efficiency. Furthermore, the tailorable solutions that Pega offers its customers is something worth mentioning. It enables us to offer specialized solutions that perfectly fit customers needs. As for customer service, the support staff at Pega Platform have been great. They have always been quick to answer our queries and provide help when needed. The insights to measure our teams performance have been especially notable making sure that everyone is using the system to its full ability. In conclusion, I can surely recommend Pega Platform as the top Field Service Management solution. Its cost of ownership, customer service and the amount of features it provides, make it a reliable and strong choice. I give it 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Feb 22, 2023
We recently decided to give the PEGA Platforms Field Service Management offering a try and Im really glad we made the decision. Weve been able to automate processes to a huge extent, which has dramatically increased our efficiency and cut costs. The customer service has also been excellent theyve always been incredibly helpful and responsive to our queries. I would definitely rate them an A+ in terms of customer service. I do feel that their fees are slightly on the high side, although the generous discounts weve gotten have helped us offset those fees successfully. Therefore, Id rate their value-for-money an A-. All-in-all, I highly recommend the PEGA Platforms Field Service Management offering to anyone looking for excellent control, efficiency and customer service at a reasonable price.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Feb 22, 2023
Review 3 As a small business owner, Ive been using PEGA Platforms Field Service Management offering for quite some time now. To be honest, Im pretty impressed with the way it has enabled us to streamline our operations and keep up with customer needs. The overall innovation and use of next generation technology has been quite simply marvelous. For example, their machine learning and artificial intelligence capabilities have allowed us to anticipate customer needs, which has allowed us to be much more proactive in our service delivery and also save a lot of time. In addition to that, the synchronization of customer and agent interactions is quite remarkable - it has improved customer satisfaction and also allowed us to monitor customer feedback in real-time. Im also content with the amount of money that Im paying for this service. Its quite cost-effective, compared to the other options out there in the market. Overall, I would highly recommend PEGA Platforms Field Service Management offering to other small business owners. Rating: 4.6/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Feb 21, 2023
I recently had the opportunity to have a firsthand experience of the Pega Platforms Field Service Management offerings. Having tried the software for myself, I can attest to its superiority. To begin with, the software is impressive when it comes to cost of engineering. Its inexpensive even for small businesses, with absolutely no back end engineering expense required. Furthermore, the intuitive drag and drop navigation feature make app building and launching easier and faster. Im also highly impressed with the level of innovation that the software gives us. The externalized rules enable us to easily make corrections and modifications to our customer journey, while the predictive analytics ensure that our costs are kept to the minimum. The self-service options integrated into the software facilitate team management and help keep customers up to date with progress. All in all, Im thoroughly satisfied with the product, which deserves a four and a half star rating out of five.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 21, 2023
PEGASUS FIELD SERVICE MANAGEMENT - Customer Success Woman Leader Review I recently had the opportunity to familiarize myself with the Pega Platforms Field Service Management offerings, and I want to duly emphasize how efficient and user-friendly the software is. To begin with, one thing that sets the Pega Platform apart from its competitors is its cost of ownership. Even for small businesses, the cost of engineering and field service activities are comparatively low. The platforms intuitive drag and drop navigation makes it easy for customers of all sizes and sophistication levels to quickly create and launch custom apps to manage service events from start to finish. Secondly, the level of innovation that Pega provides to its customers is simply outstanding. With Pegas software, builders can create custom externalized rules, meaning that business logic can be tailored and modified easily to suit our specific needs. This gives us more agility, meaning that corrections and modifications are quickly integrated into our digital customer journey experience. Thirdly, Pega Platform continues to invest heavily in its next-generation technology. The self-service options which are incorporated make it easy for customers to manage their service teams, and the integrated analytics which analyses customer data is a great tool for managers. The artificial intelligence within the platform allows us to target customers more accurately and better manage our resources. I give this software four stars out of five. My only complaint is the lack of accountability when it comes to troubleshooting certain issues. However, the excellent customer service team are always on hand to help.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 21, 2023
My experience of using Pega Platform as a Field Service Management is generally positive, but with one major caveat. It provides powerful features such as customizing customer experiences, automated workflows and the ability to access customer history for informed decision making. However, the cost of ownership can be far too high, given what the platform delivers. As a field service manager, I appreciate the ease with which I can work with the software, customizing customer experiences on the fly to create streamlined user experiences. The visual workflow designer and simple logic tools mean that customizing processes can be done with a single click. Its a shame, then, that the softwares interoperability and integration capabilities are inadequate. Im unable to easily integrate my current systems with the platform and this severely limits the efficiency of my field service operations. For those reasons, Id give the Pega platform just two and a half stars. It has plenty of potential, with great features for customizing customer experiences, but its cost and limited integration options make it a less than ideal option for most field service specialists.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Feb 21, 2023
Ease of Use with Pega Platform: One of the things that have surprised us is the sheer ease of use of the Pega Platform. The system is extremely fast and efficient, which has made it great for Field Service Management process. Weve also found it seamless to use different features of the system as its extremely intuitive and user-friendly. Rating: 10/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Feb 20, 2023
Pega Field Service Management - Review 3 We recently used the Pega Field Service Management offering to help us better manage our organizations field service operations. The platform provided us with the real-time insights to make quick decisions. Its AI-driven analytics and predictive capabilities helped us to identify any underlying issues with our customer service before it became a problem. However, I have to say that I was slightly disappointed with the customer service team at Pega. While they were helpful, their response time to our queries and problems was often slow, which meant that problems were not resolved in a timely fashion. Overall, Pegas Field Service Management platform has been a great asset to our business. Its automated solutions help us quickly identify customer service issues and at a competitive price. The customer service representatives at Pega, however, can be improved upon. Rating 7/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 19, 2023
Pegas Field Service Management (FSM) offering is indeed a valuable addition to our Research and Development (R&D) operations. We have been able to better manage our field agents activities and have them reach the customer sites appropriately. Our customers have benefitted from the faster response time, improved accuracy and better service. As an R&D Head, Im very satisfied with the value that Pegas FSM offering has provided us. The software is well-designed, intuitive, and user friendly. Weve found it easy to set up and manage the software, allowing our team to start using efficiently right away. Ive been especially pleased with the scheduling capabilities and the scope of customization that comes with it, allowing us to personalize the workflow with ease. Its also been wonderful that Pegas FSM offering allows us to leverage existing customer data, audit details and task history. I have to give Pega a rating of 4/5 for the value for money and ease of use. The customer service from Pega has been exemplary. They have always been prompt in answering our queries and concerns, and quickly offering solutions. They have supplied trainings and expertise to our staff whenever needed. They also have a Knowledge Base, which is a useful repository of helpful documents and answers to common questions. Im very satisfied with the customer service Pega has provided us and would give a rating of 4/5. On the flip side, the pricing is a bit expensive for a company like us. Although we have seen the value in using their services, the cost can act as a deterrent for us. I think that the pricing should be more flexible and should be adjusted for companies of all sizes for increased accessibility. Thats why I would only give a rating of 3/5 for the value for money. Overall, Pegas Field Service Management offering has been great for our R&D operations. We have really benefitted from the scheduling capabilities, customization options and user-friendly interface. Pegas customer service has also been exemplary. The only issue is the pricing, which could be more flexible and accommodating for companies of all sizes. I would rate the Pegas FSM offering 3.7/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 19, 2023
Pega Field Service Platform Review by Engineering Manager - 4 Ive been using the Pega Platform for Field Service Management for a few months now, and Im very pleased with it mostly. This versatile and scalable platform supports seamless integration and interoperability, helping us to bridge the gap between different systems effortlessly. Additionally, its futuristic use cases mean we can stay on the cutting edge of technology. The only issue I have is that the platform can sometimes be a bit slow, particularly when it comes to loading data. This can impede performance, but fortunately this issue is addressed in the more recent versions of the software. Rating: 7.5/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Feb 19, 2023
Review 5: I recently had the opportunity to work with Pega Platforms field service management solutions and I must say that it was a great experience. The product vision is actively backed by field service technologies that have allowed us to streamline our operations and meet customer needs in a more efficient manner. The intuitive drag and drop feature makes it incredibly easy to create and manage custom applications for workforce and customer service. Furthermore, the integrated analytics, machine learning, and AI-driven technologies have enabled us to automate various functions and processes. The platform features are also powerful, from workforce scheduling to automated dispatching, transaction integration, and real-time visibility. I was able to customize and manage the applications to suit our organizations needs. Overall, I am pleased with the performance and reliability of the platform. The only issue I faced was with the scalability of the platform- it was slow at times and didnt always respond when I needed it to. But, on the whole, I would rate Pega Platforms field service management solutions 4/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Feb 18, 2023
CONCLUSION Overall, PEGA is a useful platform for Field Service Management but there is a lot that needs to be improved. The lack of customer service, lack of agility and robustness are of the major issues. If PEGA desires to succeed, they need to make sure their customer service and integrations are up to date and efficient.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Feb 18, 2023
Review 4: I have been researching Field Service Management solutions, and Pega Platform is one of the solutions I considered. It offers a comprehensive set of features, including scalability and customizability, as well as good interoperability. The pricing seemed reasonable given what it offers, so I decided to give it a go. I found the system to be a bit clunky and not the easiest to use, but I got the hang of it eventually. All in all, I think the value for money was good and would rate it 7/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Feb 18, 2023
Review 1: I am writing in regards to PEGAs Field Service Management offerings and after using it for a few months, I am really disappointed in my experience. To start off, the customer support was terrible and I felt like my calls and emails were being ignored. Even though the initial setup process was relatively easy, I find that the system is overly complicated and it takes forever to learn all the features and how to use them. Plus, as my company grows and evolves, the platform does not seem to keep up. For many of the more futuristic use cases that I envisioned, PEGAs Field Service Management does not yet support them, which limits the usefulness of it for my business. All in all, I rate the Field Service Management offerings a 2 out of 5 for its customer support, usability, and ability to keep up with future trends.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Feb 16, 2023
Pega Platforms Field Service Management Review #3 As an Engineering Manager, I recently had the pleasure of sampling the Field Service Management offerings from Pega. What I found was an outstanding product with remarkable customer service. The team was more than helpful in setting up and installing the system, and it was immediately apparent that they have invested considerable time and effort into the development of their product. The product vision is where I am blown away. Of particular note is their focus on making the system as intuitive and stylish as possible. Combined with the comprehensive set of features, it gives me a greater sense of control and organization. Features like task assignment, location tracking and service delivery are all built into the product. Furthermore, they have placed an emphasis on predictive analytics so that my team can anticipate customer needs before they occur. Overall, I am thoroughly impressed with my experience with Pegas Field Service Management offering. The customer service is exemplary, the product vision is clear, and the features are remarkable. I am more than confident that this product can help my team become more organized and efficient. I would rate the product an 8.5 out of 10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Feb 16, 2023
Pega platforms Field Service Management offering Review #3 I recently had the opportunity to evaluate the Field Service Management package by Pega Platform, and I have to say that I am impressed. The suite of features covers all the essentials of customer service tracking and management, and the integration with other software applications goes off without a hitch. The customer dashboard gives us a comprehensive overview of customer tickets, service calls, and live metrics, allowing us to respond quickly to customer requests. The automated case management feature is especially impressive and makes it easy to triage and route customer service queries. My only complaint is that the user-interface is a bit clunky and confusing. It took us a few extra days to train our team on how to navigate the system. Overall, I would give Pega Platforms Field Service Management package 4.5 out of 5 for its features and post-sales support.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Feb 16, 2023
Im continuously impressed by the reliability of the Pega Platforms Field Service Management offering. It has been an invaluable asset for our organization, enabling more organized and efficient deployment processes. We have access to real-time stats and performance metrics that allow us to stay ahead of the game, and its integration with other systems and platforms has been incredibly useful. Additionally, the system runs incredibly fast with great stability, which is really impressive considering the complexity of the system. Id rate its reliability 8/10 and consider it one of the best in the industry.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 16, 2023
#1: Pegas Platform for Field Service Management (FSM) is a great product for companies who are looking for a new way to manage their field service solutions. I have been using the platform for several months now and have found it to be really helpful. The platform is extremely easy to use and has a great user interface. The intuitive layout makes it easy to locate information quickly and understand what tasks need to be done and when they need to be done. The product vision is also very clear. The product features and settings are quite advanced, so it can be quite intimidating at first. However, once I had it setup and started to understand the different features and settings I realized how comprehensive and flexible the platform is. It has allowed us to tailor our FSM processes, making it easier to assess customer needs and allocate resources efficiently. One of the things I particularly like about the product is the reporting capabilities. You can easily gather insights from previous job tasks and jobs, which helps us to assess customer satisfaction and make informed decisions going forward. Overall, I would highly recommend the Pega Platform for Field Service Management. Its ease of use and comprehensive product vision and features make it the perfect any customer looking for a FSM solution and it gets five stars for me!
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Feb 15, 2023
Ive been using PEGA Platform Field Service Management for a few months now and its been a great experience. Its really simple to use, and is incredibly customer friendly. Theres a helpful customer service team that is always on hand to answer any questions I have, which is really helpful for new users like me. In addition, its value for money is great. And its already reducing our time and cost of completing service jobs. Weve got faster turnaround times on jobs, which is great for keeping customer satisfaction high. Plus, the ability to track jobs through the dashboard is really useful, making it easy to find out details of our current projects. Overall, Im really pleased with PEGA Platform Field Service Management and would recommend it to any organisations looking for a really helpful and responsive customer service. Id give it a 4.5/5 for value for money, customer service, and overall usability.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Feb 15, 2023
5. My experience using the Pega platform for field service management has been pleasant and productive. Ive been able to streamline my operations due to the agility and flexibility of the product. I was also able to optimize my resources by tracking and managing operations with Pega. The products intuitive user interface and next-generation technology makes it a great choice for any organization looking for an efficient and cost-effective field service management solution. Im very pleased with the innovation and value for money that the product offers, and I would definitely recommend it to others. Rating: 4.5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 15, 2023
We implemented the Pega Platforms Field Service Management offering, and I must say it was a great choice. The solution has made a huge difference in our business and helped us to become much more efficient in managing logistics and after-sales support. The platform is extremely user-friendly and was easy to use. We also found the support from the Pega customer care team to be very helpful and highly responsive. The features available on the platform were incredibly helpful in managing our resources, including fleet tracking capabilities and remote service support. We were able to use this to maximize the efficiency of our technicians and ensure they truly provided the best possible customer service. We also really liked being able to use the platform to onboard other vendors, like independent contractors or third-party vendors, so that all of our service hands were able to use the same tool. All in all, Id give the Pega Platforms Field Service Management offering an 8.5/10. The platform has proven to be extremely useful, user-friendly, and has provided many helpful features to simplify tasking and customer service.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 15, 2023
Interoperability and integration with Pega Platform: Having used the Pega Platform for our Field Service Management requirements over the last two years, weve found the interoperability and integration capabilities of the platform to be impressing. Weve successfully integrated the platform with existing systems and applications like CRM, ERP, Chatbot, Machine Learning and in-house developed AJAX apps. Additionally, the platform is highly flexible to customize it with 3rd party applications as needed. Weve seen amazing results with highly efficient Field Service Management process and high user satisfaction rate. Rating: 8/10 Value for Money with Pega Platform: In terms of value for money, Pega Platform has certainly delivered on its promise. Firstly, the subscription based pricing model has been great with flexibility of scaling up and down as needed. Secondly, weve seen great savings on time & cost due to automating our Field Service Management process and efficient resource utilization. Additionally, the services provided by the Pega Platform have been impressive with timely support and regular updates & maintenance. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Feb 14, 2023
Review 1 Pega Platform is one of the most comprehensive Field Service Management solutions Ive ever used in my years partnering with suppliers. The software has enabled us to effectively streamline our process, now being able to centrally manage customer relationships and field visits, while tracking our teams progress. In addition to the obvious efficiency benefits, this system has also allowed us to introduce customers to a multitude of options that fit their specific situation, to provide them with a tailored solution. Cost of ownership is relatively affordable too, with the amount of features and capabilities it provides. In terms of customer service support, the Pega Platform team have been exemplary. They are always available to answer any queries or concerns and are quick to reply, making technical problems a thing of the past. One of the most impressive features has been the training insights and analytics reports. They enabled us to measure our teams performance on tasks, making sure everyone was using the platform to its full potential. Overall, Pega Platform is one of the best Field Service Management solutions out there, and I can recommend it without hesitation. I give it 8/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Feb 14, 2023
##Review 4 As a small business owner, I recently got acquainted with Pega Platforms Field Service Management offerings and have found them to be quite unsatisfactory. To begin with, the promised level of integration between different modules of the platform was not matched. Performing the integration process proved to be quite challenging, and took way longer than I was expecting. Additionally, the user interface of the platform is far from user-friendly. I have found it to be clunky and overwhelming, which has made using it difficult. Taking all of this into consideration, I would rate the product a 1/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Feb 13, 2023
. Review 1 Ive been using PEGA Platforms Field Service Management offering for quite some time now. As a small business owner, Im really pleased at the way it has been transforming my companys service delivery process. The overall innovation and use of next generation technology has allowed us to streamline our operations, measure customer satisfaction and make sure that every customer has the best experience possible. Specifically, one particular feature that I like about the platform is the customer journey dashboard. This enables me to have a 360-degree view of the customer journey, from ticket acquisition to ticket resolution. It provides valuable insights into customer sentiment and helps me to proactively improve the customer service experience. Im also very pleased with the value for money that the platform offers. It is quite affordable and user-friendly. The modularized set-up of the platform also allows us to easily add functionalities that we may need for our particular instances. In a nutshell, PEGA Platforms Field Service Management offering has definitely been a great value addition to my business, and Id highly recommend it to other small business owners. Rating: 4.5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Feb 12, 2023
3. Having recently adopted Pegas Field Service Management for my mid-market company, I am impressed with the product innovation and superior quality that went into creating this comprehensive field service solution. The product allowed us to configure a service system that adapted to the needs of our organization and allowed us to manage various processes from one system. The implementation process was simple, and Pegas product was able to integrate with our existing technology. It was outstanding to see how automated the processes were, eliminating complex manual tasks and allowing us to manage customer profiles, contracts, and asset tracking with ease. In addition, the product gave us access to automated optimization, which allows us to prioritize tasks and optimize technician routes. I especially understand the effort Pega has put into the product innovation and product quality - they checked all the boxes in making sure that every module was comprehensive and gave us the necessary capabilities to get the most out of the system. I strongly recommend Pegas Field Service Management for those looking for a comprehensive and multi-functional solution that exceeds standard offerings in the market. The product is highly innovative and of great quality, which makes the service system a must-have for any organization. A rating of 5/5 is well deserved.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Feb 12, 2023
Pega platforms Field Service Management offering Review #2 I recently installed the Field Service Management package from Pega Platform. To start with, the product offers all the features necessary for tracking and managing customer service activity, and it seamlessly integrates with other software applications. The customer service dashboard helps to easily and quickly view all the tickets and service calls. The automated case management system eliminates the need for manual triage and routing, thus reducing the turnaround time for responding to customer queries. The only issue I had was with the systems user-interface. It was not as straightforward as I would have liked, and this did cause a few hiccups when we were onboarding our team. All in all, Id rate Pega Platforms Field Service Management package 4 out of 5 based on its effective features and reliable after-sales support.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Feb 12, 2023
Deployment – 4/5 The deployment process of Pegas Field Service Management offering is relatively straightforward and easy to complete. The product performs well once deployed and can be managed and maintained easily. However, the deployment process can be time-consuming and resource-intensive, as it requires detailed configuration of the system and fine-tuning of the various components. Nevertheless, once deployment is complete, the product performs exceptionally well and ensures smooth operations.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Feb 11, 2023
I also want to take this opportunity to highlight the innovation of the Pega Field Service Management offering. The product has been evolving and maturing over the years and its been remarkable to see what its become. It has unique features that enable us to visualize the progress of deployments effortlessly with attractive UI/UX and powerful reporting and analytics capabilities. It also offers features around scheduling and routing that have been incredibly useful and Ive seen firsthand how theyve helped improve our operational efficiency. The products ongoing development and innovation have been very exciting to witness and Id rate it 9/10 for innovation. Review 3 - Product Reliability
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Feb 10, 2023
5 Overall, PEGA platform for Field Service Management has been a great success for our team. The innovation that has been applied is top notch. From the introduction of AI for predictive maintenance to integrating customer feedback for better service, its all here. Additionally, their support for futuristic use cases has been wonderful. I rate them 8/10 for innovation and 10/10 for supporting futuristic applications. Highly recommend this platform.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Feb 10, 2023
Review #2 - Pega Platforms Field Service Management Offering As a Lead Software Engineer, I have tried several customer service software options and have found Pega Platforms Field Service Management offering to be one of the best. The ability to manage customer requests and orders quickly and efficiently makes this offering unique. Another unique feature of this platform is the real-time scheduling, which helps to prevent discrepancies and save time. Furthermore, it is also extremely user-friendly and I have often noticed that new users have no difficulty in navigating through it. The customer service provided by Pega Platforms Field Service Management offering is also top-notch. The support staff is knowledgeable, helpful and adept in problem solving, leaving users to feel that the customer service support is always available. Overall, I highly recommend this product to anyone who needs a comprehensive customer service management platform. I give Pega Platforms Field Service Management offering 5/5 stars and would not hesitate to use it for my customer service needs in the future.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Feb 09, 2023
Review #3 - Pega Platforms Field Service Management Offering As a Lead Software Engineer, I found Pega Platforms Field Service Management offering to be extremely user-friendly and efficient. The real-time scheduling capabilities offered by this platform are impressive and allow users to manage customer requests and orders quickly and easily. Another unique feature of this platform is the support staff, who work tirelessly to ensure that all customer service needs are met. They are knowledgeable, helpful and adept at problem solving, which has allowed me to navigate the program with relative ease. Additionally, Pega has a very comprehensive deployment process, which has been liked and appreciated by my team. This USP has enabled us to transition quickly and effectively to the platform and enhance our customer service offering. Overall, I can safely say that Im highly satisfied with Pega Platforms Field Service Management offering and would not hesitate to recommend it to others. I rate it 5/5 stars and believe that it is the perfect choice for customers looking for comprehensive customer service software.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Feb 09, 2023
Product Quality – 4.5/5 Pegas Field Service Management offering is a powerful tool for managing operations in the field service sector. It offers comprehensive coverage of processes from incoming service orders and tracking of customer-reported defects to process teams response. It also provides an easy-to-use dashboard with graphical key performance indicators. The out of the box configuration is intuitive and easy to use, making it a great choice for IT service teams with moderate technical expertise. Documentation and tutorials are clear and well-written, making it easy to understand. The customer support team is also very responsive to queries and provides excellent customer service. Overall, from my experience, the product quality of this product is excellent and I highly recommend it.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Feb 09, 2023
Product Reliability – 5/5 Ive used Pegas Field Service Management offering on several occasions, and I can confidently say that it is a reliable and well-built product. From order management to call dispatching, the product performs quickly and accurately with minimal inconsistencies. Response times are swift and customer queries are addressed with utmost care and attention. In addition, the product is upgradable as required and is highly secure. Furthermore, it offers analytics and data recovery with high fidelity, making sure that operations continue with minimal disruption. All in all, I find this product to be highly reliable and I am confident in recommending it.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Feb 09, 2023
Review 2: I recently referred our organization to Pegas Field Service Management offerings. I had previously heard good things about their platform and gave it a try. To start off, Pegas Field Service Management provides a good set of features such as mobile-enabled messaging system, contactless customer servicing, AI-driven scheduling tools, etc. Their customer service is also quite decent and I havent had any major issues with them in this regard. However, with the consideration of value for money, I can honestly say that there are better solutions around. The packages are expensive and the returns are low. I feel like we could have got more features for the amount we invested. Rating: 5/10 - Value for money
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 08, 2023
As an experienced industry veteran, I am well acquainted with the current offerings in the field service management domain. Out of them, the Pega Platforms Field Service Management offering is surely one of the most impressive. It comes with a wide variety of features that can be used to automate and optimize numerous operations. Additionally, its integration with agent-based systems, Predictive Analytics and Machine Learning allows for future-oriented business models. The automated dispatching, mobile tracking and service appointment scheduling features of the platform are particularly noteworthy and have significantly improved the efficiency of our operations. Furthermore, the integration with IoT devices and predictive analytics allows us to anticipate customer needs, reducing operational costs and improving customer satisfaction. The Pega Platform also provides interoperability features that allow us to integrate the platform with a range of existing third-party systems, including ERP and Data warehouse systems. This integration enables firms to adopt efficient operating models and achieve better operational control. Overall, Pega Platforms Field Service Management offering is certainly one of the best available in the market today. Its impressive suite of features, along with its ability to support futuristic use cases, make it an invaluable asset for firms. I rate it 4.6/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Feb 08, 2023
I recently used Pega Platform as a field service management solution and, while I was quite impressed with its features and efficiency, I couldnt ignore its high cost of ownership. The software works well for automating complex processes and making it easier for customers to interact with my business. In particular, I was able to make rapid changes to customer experiences and easily review customer history for informed decision making. The connectivity with other software solutions is weaker, however. I had to spend a significant amount of time building bridges between Pega and other software, which meant that I wasnt able to save much time in the long run. For these reasons, Id be lukewarm in recommending this platform as a field service management tool. Its powerful features associated with customized user experiences cant be denied, but its expensive pricing and limited integration capabilities make it a less than ideal situation. Overall, Id give this two and a half stars.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Feb 07, 2023
Pega Field Service Platform Review by Engineering Manager - 5 The Pega Platform for Field Service Management is a great solution for modern organizations. Secure, versatile, and easy to use, this platform also supports strong interoperability and integration capabilities. For example, bridging the gap between different systems and software is easy and can be done in a shorter amount of time. Additionally, its futuristic use cases make it a perfect solution for tech-savvy companies. I highly recommend this platform and can guarantee it would be a great choice to enable your digital transformation. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Feb 07, 2023
Review 1: Currently, our mid-market company is using Pegas Field Service Management (FSM) offering, and I can confidently say that it has been a great experience so far. Our field technicians have had access to valuable features like real-time customer and service order tracking, as well as automated maintenance scheduling that allows technicians to restructure their schedules and optimize their routes. Whats more, it can easily be integrated with existing customer service and CRM systems, which means we can create a unified customer experience. Weve also noticed increased task visibility and better control of our inventory, which makes the FSM solution a great value for our company. The quality of the product has been top notch as well - the interface is intuitive and the customer service team is always available if needed. I have to admit, I was a bit hesitant to switch to FSM when we first made the decision. But, I now feel it has been beneficial for our business. Id recommend this product to other mid-market companies looking for a robust field service tool. Overall, Id rate it 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 07, 2023
User our Interface with Pega Platform: Weve been highly impressed with the user interface of the Pega Platform. Its extremely easy to use with great navigation and simple to use features. Even our non-tech personnel have been able to quickly come to terms with the platform. The drag and drop feature makes it even more user-friendly with the ability to customize it according to the requirements. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 07, 2023
Review #5 - Innovation and Updates One of the aspects I love the most about Pegas Field Service Management offering is the level of innovation they bring to the table. Not only is the platform always up-to-date with the latest trends, but they also introduce new features every now and then that help us enhance productivity and efficiency. This helps us stay competitive, and I especially love the idea of being able to customize and tweak the platform to our liking. Rating – 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Feb 06, 2023
4. The Pega Platform Field Service Management software has impressed me. It has a very modern and intuitive user-interface that makes it simple to set up and use. The sophisticated AI features make operations more efficient and cost effective in the long-term. The software is easily customizable and its analytics provide clear insights into customer service performance that I find very helpful for improvement efforts. The customer service is top-notch and always available to assist when needed. I give it a rating of 4.5/5 for its cost, quality and innovation.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Feb 06, 2023
Overall Innovation Review I was looking for a platform to help manage our Field Service operations and I came across Pegas Field Service Management. It was honestly beyond what I expected. It is clear that a lot of thought was put into this and I was so impressed with the level of innovation that was evident. The platform uses the latest in next generation technologies, like microservices ensuring our field service agents have everything they need available at the click of a button. It also offers advanced analytics helps us make the best decisions. I rate it 5/5 stars for innovation.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Feb 06, 2023
Review 3: In my experience with PEGAs Field Service Management, the customer service and support I have received has been really lackluster. Although the initial setup process was easy and I was able to get the platform up and running quickly, there seems to be a lack of understanding from the support team when it comes to the more advanced questions. The platform is also quite confusing to use and often times, I find myself wasting a lot of time trying to figure out how to use the different features. Additionally, the platform does not seem to keep up with the rising technological trends, which limits its usefulness for futuristic use cases. To make matters worse, some features of the platform take forever to load and there have been moments of errors and crashes. I rate PEGAs Field Service Management just 1 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Feb 05, 2023
1) Pega Platform as a Field Service Management Tool I, as an Engineering Manager, had used the Pega platform for my field service operations and I can say one thing for sure its awesome. Their product vision and features are top-notch, making the resource management rocket science easy to implement. The overall innovation and use of next-gen technology is unparalleled which makes this really stand out from other products of its kind. Their comprehensive workflow makes managing a fast-paced, resource-intensive field service unit a lot easier. Everything from scheduling to tracking and invoicing is available on an intuitive interface thats available on multiple devices. Other features such as ‘workers-in-the-loop and ‘customer-in-the-loop also helps configuring scenarios according to the requirements of the customer even further. I also found the case management capabilities of Pega platform extremely useful. The way it drives the data from an internal repository to an external tool such as CRM is really amazing. This reduces the manual effort of maintaining records and histories by more than half. Overall, the Pega Platform is an excellent tool for the field service management and I give it a hearty recommendation. Product Vision & Features 9/10, Overall Innovation & Use of next-gen tech 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Feb 05, 2023
After trying out a bunch of different options, we eventually settled on the Pega Platform for our field service needs - and boy am I glad we did! From the onset, it was obvious that this would definitely exceed our expectations. It is extremely user friendly, so our technicians quickly mastered its interface and found the mobile applications quite helpful in their daily operations. We also found that the analytics dashboards provide incredibly detailed insights, allowing for more informed decision-making processes and higher efficiency. In terms of the cost versus value received, there was no contest. Pega was the most cost-effective software providing us with all the features we needed, and yet its performance blew us away. It is no exaggeration to say that our investment has paid for itself in the time, money and efficiency we have gained from the software. Without a doubt, I would have to give Pega Platform a perfect 10/10 for its user-friendliness, comprehensive feature set, and impeccable value for money. I highly recommend it for anyone looking for a robust field service management solution.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Feb 05, 2023
Review 1: Im the head of a large international conglomerate and I recently invested in Pegas Field Service Management offerings. Overall, Im happy with the features and value for money that I got with the investment. Pegas platform provides a comprehensive suite of features for managing field service activities. It includes mobile capabilities, contactless customer servicing, AI-driven scheduling tools, and many more. All these features are well-integrated set of tools for managing field service operations. In addition, their customer service is also very helpful and attentive. However, I did experience few bumps in the road with the implementation process. While most of the progress ran smoothly, it was still a bit difficult to customize the platform to our specific needs. Overall, this platform currently is adequate for us and provides us with the necessary features and options. Rating: 7/10 - Value for money and Customer service
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Feb 05, 2023
s Pega Platforms Field Service Management: Review #1 As the VP of a midmarket company, Im always looking for ways to optimize our operations, especially when it comes to after-sales support. So when my team introduced me to Pega Platforms Field Service Management and the potential that it holds, I was immediately sold on the idea. From reducing service disruptions, to providing customers with quick and effective resolutions, I found the offering to be quite comprehensive. The team at Pega is also diligent and responsive, paying close attention to details and proving to be a great partner throughout the partnership. Overall, I am very satisfied with the product. The USP of the product is the fact that it allows us to take better control of our entire service management with fewer resources and greater insight. A perfect 5-star from my side.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Feb 05, 2023
As a Procurement Manager, I have had the pleasure of using Pega Platforms Field Service Management offering. My experiences with the software have been overwhelmingly positive and I would highly recommend the product to any business looking for an easy-to-use, streamlined service management solution. The customer service I received from Pega Platform was outstanding. Any questions or concerns I had were promptly answered, sometimes even before I knew them myself. Additionally, there are plenty of online resources for self-help, such as help documents, FAQs, and step-by-step tutorials. All in all, the customer service experience was truly top-notch. The software itself was incredibly easy to use. Even though my own technical skills are limited, I was able to grasp the interface after just a few hours of use. The intuitive design made it easy to find the tools and settings I needed. Furthermore, the system is highly customizable, allowing me to tailor it to my own needs. Overall, I would give Pega Platforms Field Service Management a 5 out of 5 rating. The fantastic customer service combined with the ease of use made for a highly positive experience.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 05, 2023
I recently had the chance to work with Pega Platforms Field Service Management offering and must say, Im very satisfied. Their intuitive drag-and-drop platform made it easy to create and deploy services and apps quickly. Furthermore, the automated scheduling feature was invaluable for helping to streamline workflows and keep everything running nicely. Pega Platforms Field Service Management offering is quite cost-effective. All of the services are subscription-based, and they offer deep discounts for certain features. This was especially helpful, as it allowed us to save a good deal of money. Overall, Im very pleased with Pega Platforms Field Service Management offering. Its intuitive, cost-effective, and the customer service was top-notch. Id rate this offering a 9.5/10!
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Feb 04, 2023
Review #3 Rating: 5/5 When it comes to Pega Platforms Field Service Management offering, I must say its simply a great product. Its an advanced solution that combines the power of Pega Platforms technology with a comprehensive set of features to help streamline and optimize field service processes. On top of that, the product offers real-time tracking, analytics, and reporting capabilities and also makes use of predictive analytics to anticipate service demand. As a Lead Software Engineer, I am especially pleased with the streamlined, user-friendly interface, which makes it easy to manage the entire lifecycle of service-related workflows, tracking, and analytics. Its definitely one of the top offerings in the field service management market right now.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Feb 02, 2023
Review # 3/Interoperability and Integration Im really impressed with the way that Pega Platform is set up to allow us to integrate with other systems. In the past weve found it difficult to sync up with other software, but with Pega we just plug and play. Its intuitive set up makes it so much easier to get up and running quickly, and it offers great reliable support in case anything does go wrong. Weve found the interoperability and integration to be flawless five stars from us!
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 02, 2023
Review 5 I recently purchased PEGA Platforms Field Service Management offering and I must say that it has certainly been a great addition to my business. Its overall innovation and use of next generation technology has enabled us to save a lot of time and money, which has definitely been a great help. For instance, the platforms dynamic case management system has allowed our team to connect customers with the right agents and get their problems resolved as quickly as possible. The customer journey analytics provided by the platform has also been helpful in analyzing customer sentiment and proactively improving customer service. In addition to that, the platform is quite cost-effective for what it offers. We havent come across any other offerings with similar features at the same price range, which has further contributed to our satisfaction with the platform. To sum it up, PEGA Platforms Field Service Management offering has certainly been a great value addition to our company and I wouldnt hesitate to recommend it to other small business owners. Rating: 4.7/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Feb 01, 2023
2. Pega platform used as a Field Service Management has been a great asset to our organization. The intuitive user interface, features such as AI-driven automation, and scalability have allowed us to perform our operations more efficiently and effectively. We were also able to optimize our resources by tracking and managing operations through Pega, leading to cost reduction. The agility and flexibility offered by Pega greatly helped us accelerate our service delivery timelines. What really stood out to me was the real-time insights that the product provided. These insights have enabled us to better understand the needs and behaviors of our customers. Overall, Im very impressed with the innovation and use of next-generation technology used in the Pega platform. Rating: 4.8/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Feb 01, 2023
Review 4: We recently purchased the Pega Platform for field service management and I must say that we have been pleasantly surprised. The platform is highly interoperable, enabling us to equip our back office and field staff with an end-to-end system that automates and manages tasks. Additionally, the cost of ownership has been highly favorable and the customer support has been quite efficient, helping us to deploy the system on time. Weve noticed quicker navigation, better data access and easier coding, which has overall impacted our operational efficiency and performance. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Jan 31, 2023
#4: I have recently been using the Pega Platform for Field Service Management (FSM) and can honestly say that it has been a great addition to our customer service operations. It is extremely user-friendly, meaning that it is quick to learn and understand. The layout is also logical and intuitive, so that it easy to find information quickly. The product features and vision are also very good. It is easy to process customer needs and allocate resources efficiently, meaning that you can provide a tailored service quickly and efficiently. The reporting capabilities are another great feature. Being able to gather insights from previous jobs has been incredibly helpful in assessing customer satisfaction. The cloud-based platform also offers great scalability and is always available, meaning that customers can access our services no matter when and where they are. I would highly recommend Pega Platform for anyone looking for an easy to use, comprehensive FSM solution. It has been great for us and I would rate it four and a half stars out of five.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Jan 31, 2023
Pega Field Service Management – Product Reliability (4/5) Pega Field Service Management is a great enterprise-level product that offers a range of useful features for managing field service operations. Built on the Pega Platform, it is highly reliable and provides a user-friendly user experience for its customers. I have been using it for a few months now and havent encountered any major reliability issues. Its mobile-friendly interface makes it easy for field service personnel to use the product from anywhere. Furthermore, it has a number of features that have been tailored to meet the needs of different enterprises and make it much more user-friendly. It also offers tight integration with customer relationship management (CRM) and customer service systems, allowing easy access to customer data from anywhere in the world. However, I have encountered a few minor issues with the products battery life as it drains quickly when used in the field. In addition, the products geo-location features are not always accurate and may take a while to identify the correct customer or destination. Overall, I would rate Pega Field Service Managements reliability at 4 out of 5. Despite these issues, I continue to be impressed with the products features and find it to be a great choice for enterprises looking to improve their field service operations.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Jan 30, 2023
Pega Field Service Management - Review 4 We have been using Pegas Field Service Management offering for the past year and we have been quite pleased with the results. The field service platform is designed to streamline operations and provide real-time insights on customer service requests, which has been extremely beneficial for our organization. It also has an excellent integrated AI system, which helps us anticipate customer needs and makes positive changes to improve customer experience. Moreover, the customer service representatives at Pega are always available to guide you and offer personalized advice. The pricing is also quite competitive relative to other providers in the market. Overall, Pega Field Service Management has been a great addition to our organization. It has enabled us to better manage our field service operations and provided us with the insights to offer better customer service. The customer service team at Pega are also courteous, helpful and knowledgeable. Rating 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Jan 30, 2023
Review 4 I recently purchased PEGA Platforms Field Service Management offering and I must say that Im quite satisfied with it. The platform has enabled me to streamline our service delivery process and make sure that we get the best customer service possible. In particular, I like the fact that the platform is integrated with other systems, which has allowed our team to easily access data in order to inform their decision making. Also, the innovation and use of next generation technology is quite remarkable. Weve been leveraging augmented reality and virtual agents to improve the customer experience. Augmented reality has been incredibly helpful in remotely assessing equipment malfunction and providing customers with solutions quickly. Furthermore, considering the cost of purchasing and setting up the platform, I think the value for money that it offers could be better. Overall, I think PEGA Platforms Field Service Management would be a great fit for any small business owner. Rating: 3.9/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Jan 29, 2023
Review #4 Rating: 4/5 I must say Pega Platforms Field Service Management offering is a very impressive product. It has a lot of great and innovative features that make managing the entire field service workflow and lifecycle a breeze - allowing for real-time tracking, analytics, and reporting. It also uses predictive analytics to anticipate service demand and alert users ahead of time. I also like the products mobile component, which allows customers to manage their field service process on the go. I do have one issue with the product, though, which is that the customization options, particularly with regards to analytics reporting, are quite limited compared to other field service management tools.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Jan 29, 2023
Review #5 - PEGA Field Service Management I recently trialled the Pega Field Service Management service and I must say, I was incredibly impressed. Not only does it provide a comprehensive suite of tools for managing my customer service team, but it also offers customers a wide range of customizable options so they can tailor the tool to their individual needs. The onboarding process was incredibly simple and straightforward. Within a few clicks, I had the Pega platform up and running, and it quickly set up a mobile and web-based solution that understood our customer service needs. This streamlined the process and allowed us to effectively manage our field service team in a cost-effective and efficient way. The customer service was also outstanding. Any questions I had were answered promptly, and the team at Pega were always helpful and knowledgeable in their advice. Overall, I can highly recommend the Pega Field Service Management platform. It allowed me to achieve the best results in managing our customer service team, while also providing a cost-effective and efficient customer experience. Rating: 9.3/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Jan 29, 2023
Pega Field Service Management Offerings Review #2: Overall Rating: 5/5 We recently started using Pegas Field Service Management and were very pleased with our experience. It holds up to its promise of efficient service delivery - from customer service to dispatch, to billing and sales. It has allowed us to automate our service processes, increase efficiency at all customer touchpoints, and significantly reduce our costs. The interoperability and integration of the platform has been incredibly smooth. We were able to connect the platform to our back-end systems easily and found it meet our customer experience expectations. The system is also secure and suitable for our use. We find Pegas Field Service Management highly cost-effective as well. An excellent choice, if youre looking for a comprehensive and reliable solution.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Jan 28, 2023
Review #5 - Pega Platforms Field Service Management Offering As a Lead Software Engineer, I believe Pega Platforms Field Service Management offering to be a powerful customer service platform that offers great value. The real-time scheduling capabilitiess are intuitive and enable us to meet customer requests quickly and efficiently. The user-friendly software design is also a plus, as newcomers can navigate the program without needing any technical knowledge. I have personally witnessed the smooth transition process, underscoring the commitment Pega Platform has to its customers. On top of this, the customer service provided by the support staff is second to none. They are knowledgeable and adept at problem solving, which is especially helpful in times of trouble. All in all, I highly recommend Pega Platforms Field Service Management offering to anyone looking for comprehensive customer service software. I rate it 5/5 stars and have been immensely satisfied with this product.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Jan 28, 2023
Pega Field Service Management – Support Quality review Support Quality for Pegas field service management solution was somewhat of a disappointment. Although the support staff was very friendly and eager to help, they didnt have a full understanding of the product and seemed to be stumbling around for answers. Furthermore, their back-end support team was unable to identify solutions quickly and took time away from our internal staff. All-in-all, Id have to rate the support quality on a scale of 1-5 as a 2, as it was lacking and unable to provide effective solutions.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Jan 28, 2023
Pega Platforms Field Service Management Review #1 I recently had the opportunity to test the Pega Platforms Field Service Management offerings, and have been extremely impressed by their intelligent design and overall capabilities. As an Engineering Manager, I have been particularly impressed with the customer service. Pega seemingly understands how technology can enhance customer service, and they have taken that a step further by delivering an easy-to-use, comprehensive solution. Not only has the customer service been impeccable, but the product vision has been equally outstanding. The modular approach they take to products and services allows my organization to customize their offerings to the specific needs of my team. From task management and scheduling, to asset management and service delivery, Pega has intelligently designed their platform to ensure maximum performance, flexibility and scalability. The product features have also been described as state-of-the-art. From providing dashboards for better visibility of assets, to offering tools for predictive scheduling and field worker optimization. Being actively developed, these features can be tweaked to fit the preferences and needs of my team. It has been a delight to experience this level of sophistication and thoughtfulness. Overall, I have been more than pleased with Pegas Field Service Management services. Their customer service and product vision have been top-notch, and their product features fit my teams needs like a glove. I would rate the Field Service Management offerings 8 out of 10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Jan 27, 2023
Review 2: I run a small business and have found that the Pega Platform Field Service Management offering is an excellent choice for my needs. The interoperability and integration of the platform are terrific, providing me with a single pane of glass to access all my systems and applications in one go. Ive also been able to integrate a number of powerful features such as automated reminders, invoicing and reporting, saving me a lot of time and making my business more efficient. The use of next-generation technologies also means I can manage complex operations with ease, and the user-friendly interface and dashboard make it very simple for me to understand the different tasks and operations. I especially appreciate the integration of my inventory, CRM and ERP systems giving me a complete view of my business. Pega Platforms Field Service Management offering is an incredibly innovative and helpful solution for small business owners. Im sure there are other advanced features that I havent explored yet, but so far I am extremely happy with my purchase. I would rate it 5 out of 5 stars.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Jan 27, 2023
Pega Platforms Field Service Management Review #5 I recently experienced the Field Service Management offerings from Pega Platforms and must say they are very impressive. As an Engineering Manager, I not only appreciated the level of customer service but am also rather pleased with the systems product vision. From providing intuitive tools for task management and scheduling, to offering features for asset management and service delivery, the platform has proven to be a valuable asset in managing our workload process. The features are particularly robust. Predictive scheduling, feedback collection and field worker optimization are all available to give us an optimal level of flexibility. Not to mention, features like asset tracking and cloud storage for better visibility and collaboration. All in all, I am thoroughly satisfied with the Pega Platforms Field Service Management offering and would highly recommend it. The customer service has been more than helpful, the product vision is uncompromising, and the features are incredibly dependable. I would rate the product 8 out 10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Jan 27, 2023
Review 4 - ***** Product: Pega Platforms Field Service Management Rating: 5/5 As an IT Infrastructure Manager, it is my job to review new technologies and solutions to identify the most suitable ones for my organization. After having used the Pega Platforms Field Service Management for the past year, I am now confident to recommend this as one of the top enterprise-level field service automation solutions on the market. The feature-set is extensive and comes with features like on-site mobile service access, customer service automation, dispute resolution with 3rd party tools, and robust analytics & reporting. The user interface is excellent and user-friendly and allows for swift resolution of customer issues. The deployment process was smooth and the support provided by Pegas team was even better. Their team was highly knowledgeable and responded quickly to any queries that we had, allowing us to deploy the product within our desired timeline. Overall, this product is an outstanding offering and I would recommend it to any organization looking to upgrade their field service automation capabilities to the next level.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Jan 27, 2023
Pega Field Service Platform Review by Engineering Manager -1 I have been using the Pega Platform for Field Service Management for several years now, and Im generally very pleased with its performance and features. This robust and scalable platform has met all our needs, supporting futuristic use cases and being highly interoperable. In particular, it has surpassed our expectations in terms of its ability to rapidly and seamlessly integrate with new systems and software. In the past, when another system was introduced, we would often spend time and precious resources to bridge the gap and ensure compatibility. With Pega, however, such issues are practically non-existent as the platform provides easy to use tools for us to achieve superior integration and interoperability. For example, we were able to rapidly integrate with a new ERP system recently, and the results were immediate boosting performance and productivity. Rating: 8/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Jan 27, 2023
Review 4 My team has been using Pegas platform as our Field Service Management for the past few months, and it has been a great addition to our infrastructure. Not only has it allowed us to become more agile and responsive to changing conditions, but it has enabled us to outsource more of our manual processes allowing us to focus on more pressing matters. The key feature of the platform which I have been most impressed by is its level of interoperability and integration. It has allowed us to seamlessly integrate third-party software packages with our existing operations. This has enabled us to remain up-to-date in the industry while cutting our overhead costs. Furthermore, the futuristic use cases of the platform has allowed us to remain prepared for the future. We have been able to focus our efforts and resources on other aspects of our business as Pegas platform takes care of the monotonous tasks for us. Overall, I am quite impressed with Pegas platform and thus rate it at 8.5/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Jan 26, 2023
Review #5/Interoperability and Integration As a senior manager, Im really glad that we opted for Pega Platform its been a great decision. What especially stands out for me is that its been so interoperable and integratable, making it much easier for us to plug and play into our existing tech stack. And the whole process has been smooth and seamless, with no lagging or downtime. Weve been able to keep going and reach new heights in a very short amount of time. Id recommend this platform with no hesitation and give it 5 stars for interoperability and integration.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Jan 26, 2023
1. From a procurement managers standpoint, the Pega platform used as a Field Service Management is an extremely innovative and valuable product. The next generation technology and the intuitive user interface provides a very smooth user experience. The mobility and scalability that Pega provides reduces the complexity associated with most field service operations. This helps reduce costs significantly, making Pega one of the most cost-effective solutions in its space. Ive noticed a marked increase in the efficiency of field service activities by tracking and managing operations via Pega. The real-time insights and insights generated through Pegas data-driven features have enabled us to optimize resources and improve service delivery timelines. The product also offers several automation tools, which has improved operational efficiency in the long run. Overall, the product is an excellent value for money and I would definitely recommend it to any organization looking for a cost-effective field service management solution. Rating: 4.5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Jan 25, 2023
3) Pega Platform as a Tool for Field Service Management I have been an Engineering Manager for many years and recently had the opportunity to use the Pega Platform as a tool for field service management. From the moment I began using the platform, I found their product vision and features laid out to be quite outstanding. Additionally, the level of innovation and use of the cutting-edge technology was a welcome surprise! Deploying the workflow of the Pega platform has not only been easy but also beneficial for my operations. I could access data related to scheduling, tracking, invoicing and other such tasks from an easy-to-use interface available on multiple devices. Furthermore, the ‘workers-in-the-loop and ‘customer-in-the-loop options gave me the flexibility to configure scenarios according to the customers individual needs. The case management functionality of the Pega platform was commendable too. It has enabled me to push data from the internal repository to the external CRM tool. This has been a two-way blessing since its automation has sped up response times while reducing the manual effort in maintaining records. All in all, I would say that the Pega Platform is a brilliant addition to the field service management industry and I highly recommend it! Product Vision & Features 9/10, Overall Innovation & Use of next-gen tech 8/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Jan 24, 2023
4) Pega Platform for Field Service Operations As an Engineering Manager, I had the pleasure of using the Pega Platform for our field service operations and I would like to share my sentiments about it. The product vision and features it possess give it a bit of an edge over its competitors and the innovation and use of next-gen technology are undeniable. The workflow of the Pega platform is simply incredible. It has enabled us to manage our operations faster and more accurately than before. And, being able to access data related to scheduling, tracking, and invoicing through a single user-friendly interface on multiple devices just makes the whole process so much easier. Moreover, I have been delighted with the ‘workers-in-the-loop and ‘customer-in-the-loop feature which lets me configure scenarios depending upon the customers specifications. Furthermore, the case management capability of the Pega platform has been a real blessing. Not only does it reduce the manual effort by automating the process of data transfer from the internal repository to external tools like CRM but it also helps us respond to queries faster. All in all, I would definitely recommend the Pega Platform for any field service related operations. Product Vision & Features 9/10, Overall Innovation & Use of next-gen tech 8/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Jan 23, 2023
I recently had the opportunity to use Pega Platforms Field Service Management software and I am very pleased with the result. As a Procurement Manager I need to be able to accurately monitor field service personnel and resources and this software makes it very simple. The customer service offered by Pega Platform was excellent. Every time I had an inquiry, I received a prompt response, sometimes even before I asked the question. There are also plenty of helpful online resources if you need assistance working the system. All in all, it was a great customer service experience. The software itself is user-friendly and easy to understand. Even with my limited technical skills, I found the interface intuitive and was able to quickly find the tools I needed. As an added bonus, the system can be customized to meet my specific needs. In conclusion, I would highly recommend Pega Platforms Field Service Management software to anyone who needs service management solutions. I give it a 5 out of 5 rating for its fantastic customer service and ease of use.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Jan 22, 2023
Review 1 Ive been using Pegas platform as our Field Service Management solution for the past 6 months, and I must say that Im very impressed. It has allowed us to streamline our operations, remain agile and automate manual tasks, allowing us to reduce our overhead costs and focus on developing more innovative services for our customers. What impressed me the most about Pegas platform is the level of interoperability and integration that it offers. Vendor specific software packages have been able to seamlessly integrate with our existing processes from the ground up. As a business leader this has been a great boon as it allows us to quickly grow and keep ahead of our competition. Furthermore, the platforms futuristic use cases have supported our plans for further development. Pegas platform not only has great customizability and scalability, but it also has enabled us to focus our efforts and resources on other aspects of our business. Overall, I am impressed with Pegas platform and therefore give it a rating of 8/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Jan 22, 2023
PEGA Platforms Field Service Management offerings had a lot of promise, but unfortunately fell short when put to the test. As a procurement manager, ease of use is one of our top priorities. The platform simply wasnt user-friendly when it came to navigation, and I had trouble navigating even the most basic of settings. Frequently, I would have to pay out of pocket for help from someone more experienced with the platform in order to figure out even the most basic things. The platform seemingly almost requires a degree in Computer Science to properly utilize, so in that sense, it absolutely fails in terms of ease of use. In terms of its potential to support futuristic use cases, the platform again fails to deliver. Even the most cutting-edge of features feel woefully out of date, with ancient-looking user interfaces and lack of compatibility with the most recent mobile devices and operating systems. As a procurement manager, I would have to give PEGA Platforms Field Service Management offerings a dismal 2/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Jan 22, 2023
Example 1: Overall Im quite pleased with the PEGAs offering in Field Service Management. It integrates customer service, operations, and maintenance workflows - allowing our engineering staff to centralize all customer operations under one umbrella. The system provides us with a single view to manage customer relationships and efficiently analyze customer interactions, helping us to better serve our customers. The products ability to offer us real-time insights to track customer service and operations performance has been invaluable in helping our engineering teams stay on top of customer service operations. Additionally, the dashboards provide a detailed view of customer service performance, providing us with data-driven insights to make informed decisions. The platform offers a great range of automation capabilities and can easily be tailored to fit our specific customer requirements. It allows us to streamline customer service processes and automate customer requests using advanced customer service automation capabilities. The mobile compatibility has been a huge bonus, it offers us the flexibility to access the customer service and operational information on the go and create an even better customer experience. Overall, Im quite pleased with what PEGAs Field Service Management system has to offer. It provides an intuitive user experience, a range of advanced automation features, and great value for money. Id give it a rating 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Jan 22, 2023
Cost-Effectiveness Rating: 4/5 Finally, when compared to other service management solutions, PEGAs Field Service Management platform is fairly cost-effective. Not to mention that its scalability ensures that organizations can keep up with their growth as they expand their offerings in the future.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Jan 22, 2023
Review 4: Recently, I had the chance to evaluate Pega Platforms Field Service Management solutions, and I must say that I am very impressed. The integration capabilities are truly remarkable, making it easy to connect multiple systems. The platform itself is also very user-friendly, with an intuitive user interface that allows our users to find information quickly and easily. Additionally, the platform also offers great cost savings. As it doesnt require expensive hardware and software, we have been able to reduce our costs significantly. Furthermore, the pricing plans are quite competitive, making it an excellent choice for any organization. Overall, the Pega Platforms Field Service Management offering is an excellent solution that I would highly recommend. It offers powerful integration capabilities, an intuitive user interface, and great cost savings. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Jan 22, 2023
Overall Impression Rating: 4/5 To conclude, in my opinion, PEGAs Field Service Management platform is the ideal choice for organizations and businesses looking to maximize their profit and boost efficiency. It is extremely user friendly, and the customer service provided by the team is flawless, making it the perfect choice for businesses looking to take their operations to the next level.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Jan 21, 2023
Review 3 (Rating: 3/5) I recently had the chance to assess Pegas Field Service Management offering as part of our organizations efforts to transition to a modern platform. Pegas platform includes a wide range of features from mobile workforce scheduling and asset management to workflow automation and IoT integration. As an engineer and manager, I think it could be a valuable investment for us. However, I have some reservations about its ability to support our futuristic use cases. First, I found the API support to be somewhat limited, which limits our options for further integration with other tools. Additionally, Im cautious about whether the platform has the capacity to support our efforts as we scale. My team had some concerns about the lack of features from a value-for-money perspective, and I couldnt disagree more. At the same time, I have to acknowledge the potential of what Pegas Field Service Management has to offer. The platform architecture is modern and attractive, and the price is definitely competitive. Additionally, the scalability options are just great, offering us only the resources we need. Overall, I think Pegas platform has a lot of potential, but Im not yet entirely convinced that its the right fit for our futuristic use cases. I rate it as a 3 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Jan 21, 2023
Review 5: I am currently utilising the services of Pega Field Service Management and at a glance, the product features they offer are quite helpful in the operations of our business. Of particular interest is their product vision which enables us to shape our product to better suit our specific applications. The customer service, however, could use some improvement. At times the response times are too long for our needs and this has led to some operational issues. Also, the financial coding is unnecessarily complex which makes it time consuming. Overall, the product features and product vision of Pega Field Service Management are good and I think that the customer service can be improved with some training/investment. Thus, I would give them a rating of 3.5 out of 5 stars.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Jan 20, 2023
Pega Field Service Management offering - Review 3 As the VP of our midmarket company, I wouldnt be exaggerating if I was to say that the Pega Field Service Management offering has been a very positive addition to our company. The technology is robust and feature-rich and has provided us with great ease of use, as well as a number of features to handle our customers requests. The intuitive design, predictive analytics, and sophisticated scheduling capabilities have enabled us to quickly assess any situation and come up with an informed decision. Plus, the drag and drop setup of the user-friendly interface has made it easy for us to customize the tasks management dashboard according to our specific needs. I do, however, believe that some minor improvements can still be made to the cloud-readiness of the technology. But other than that, I would wholeheartedly recommend Pega Field Service Management offering to other midmarket companies out there, and Id give it a rating of 8.5/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Jan 20, 2023
Pega Platform has been an absolute godsend for our business. From personal experience, I can say with confidence that this Field Service Management is truly in a class of its own. The user-friendliness of the interface is second to none, allowing us to quickly and easily glean useful insights into our operations. Its reporting features allow us to track key metrics in real-time and make informed decisions that affect our bottom line. Our team members no longer waste precious hours pouring over complex documents, as the mobile applications make tracking customer data an absolute breeze. The value for money that we get with Pega is truly outstanding. As compared to other products on the market, Pega offers a very competitive price without sacrificing any of the features that made us choose it in the first place. As a result, our efficiency has increased significantly, resulting in higher customer satisfaction and better customer retention. Without a doubt, I would give this product 10/10 for its feature set, user-friendly nature, and fantastic value for money. I would highly recommend Pega for anybody looking for a complete field service management system. Review 4:
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Jan 19, 2023
Pegasystems Field Service Management Offering Review #3 Im an IT infrastructure manager and I recently took a look at Pegasystems Field Service Management offering. Its a powerful software that provides organizations with a range of features and capabilities to help streamline their customer service operations. The standout feature of this offering is its automation capabilities. With it, organizations can automate their service management processes, making customer service delivery faster, smoother and more efficient. This makes for a better customer experience, allowing for increased customer satisfaction. The mobile capabilities, integrated reporting tools and predictive analytics are also very useful. These features give organizations useful insights into customer behavior, enabling them to provide more personalized service. Overall, Im quite impressed with Pegasystems Field Service Management offering. Its a comprehensive tool that can help organizations take their customer service operations to the next level. Rating – 4.7/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Jan 19, 2023
Review 5: Pegas Field Service Management (FSM) offering has surpassed my expectations. Our mid-market company has been using the product for some time now and it has proven to be a huge advantage. The real-time customer and service order tracking feature, as well as automated maintenance scheduling, have made our field technicians more efficient and helped us save time and money. The product quality has been outstanding. The user interface is easy to navigate, and the customer service team is very knowledgeable and helpful. The fact that we could also integrate it with our existing customer service and CRM systems is a major plus. I would highly recommend this product to other mid-market companies and rate it 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Jan 19, 2023
Pega platforms Field Service Management offering Review #1 I recently implemented the Field Service Management package from Pega Platform. On the plus side, the product is feature-rich and tracks customer service activity in real time. It is also very easy to integrate with other business applications and provides a 360-degree view of customer service activity. The customer service dashboard provides a good overview of customer tickets and service calls, allowing us to quickly access the relevant details. The automated case management feature helps us quickly triage and route customer service requests to the right team. It also makes it easy to manage customer requests across channels. However, I encountered some issues with the products user-interface. It is a bit clunky and not as intuitive as I would have liked. This made it difficult for us to onboard our team on to the platform. I would rate the product 3 out of 5 based on its features and after-sales support experience.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Jan 18, 2023
Review 3: We recently implemented Pega Platforms field service management solutions and I must say that they have met our requirements in terms of support, insights, scalability, and optimization of customer service. I liked the combination of the powerful functionality of the Pega Platform with up to date field service technology as it enabled us to reduce time-to-market and scale our processes faster. The drag and drop interface of the platform simplifies the process of creating and managing custom applications for workforce management and customer service. The ability to use advanced analytics and AI-driven technologies to automate certain operations was particularly outstanding. The suite of features provided by the platform is comprehensive, with options for workforce scheduling, automated dispatching, third-party transaction integration, and real-time visibility. As an engineering manager, I was able to make the most of the platform and incorporate certain functions as per the needs of our organization. Given the flexibility, function, and performance, I would highly rate Pega Platforms field service management offerings. I would rate them 5/5 due to the seamless customer experience and high levels of efficiency and scalability they deliver.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Jan 18, 2023
After working with PEGA Platforms Field Service Management offerings, I must say that I am unimpressed. The platform falls short in almost every area, from ease of use to potential to support futuristic use cases. In essence, the platform lacks modernity and user-friendliness in equal measure. I have had to contact customer service multiple times to get help with navigating the platform, and even after speaking with them, I still find it hard to navigate. For this reason, I must give the platform a 2/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Jan 18, 2023
Pega Field Service Management offering - Review 4 Having gone through a few service management solutions before opting for the Pega Field Service Management offering, I have to say that investing in it was one of the best decisions we have ever made at our midmarket company. It has drastically improved the workflow of our field service specialists, who now have access to more detailed customer information that is of great use to them. The predictive analytics and sophisticated scheduling capabilities are very helpful and have made our decision-making process a lot quicker and more accurate. Plus, the user-friendly interface and the drag and drop setup of the dashboard have also significantly improved our teams efficiency. That being said, I do think that the cloud-readiness of the technology could be much better. But apart from that, I recommend the Pega Field Service Management offering to our peers and I rate it 8/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Jan 17, 2023
Review 2: Im the head of a business unit here at a large conglomerate and weve been using Pegas Field Service Management Platform for some time now. I can honestly say that the platform has been a great help to us in providing excellent customer service. The platform allows us to automate and optimize processes to ensure that our customers get the best possible service. Additionally, the flexibility of the platform also allows us to customize it for our specific needs. We can easily incorporate futuristic technology into our service delivery such as predictive analytics, automation, and real-time analytics. This has enabled us to get greater insight into our customers needs and service our customers more efficiently. Im fully satisfied with Pegas offering and give them full credit for it. 5 out of 5 stars!
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Jan 17, 2023
Overall Performance 5 Based on our experience, we are very pleased with Pega Platforms Field Service Management offering. The customer service, interoperability and integration capabilities, adaptability, customization and data security and accessibility all provide us with the necessary tools to build a smart, customer-centric and growth-driven field service management program. We are delighted with the performance and functionality of the platform and would happily rate it 4.7 out of 5 for its overall performance. Pegas platform and services have enabled us to better manage our field service operations and deliver an excellent service to our customers. We are confident that Pegas platform will continue to help us in our field service performance in the years to come.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Jan 17, 2023
Review 5: I recently switched over to the Pega Platform Field Service Management offering for my small business and I have to say Im quite pleased. The interoperability and integration options are top-notch, providing me with an easy way to integrate my inventory, CRM, ERP systems, and even a chatbot for customer inquiries. I also appreciate the use of next-generation technologies which makes it much simpler to handle various tasks. The user-friendly interface, end-to-end visibility, and intuitive reporting are all great features which make me more productive. Overall, Pega Platforms Field Service Management has made running my small business so much easier. I can definitely say it is the best Field Service Management solution I have used. I would rate it 5 out of 5 stars.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Jan 16, 2023
Pega has been an integral part of our field services within our company for many years now and I must say, Im incredibly pleased with the experience we have had with the platform thus far. The software is extremely user friendly, and allows training time for new members to be kept to a minimum. It allows us to quickly and efficiently track our services in the field with ease, while allowing us to check real-time information at any time, without fail. In addition, there is a great mobile app which allows our technicians to keep up to date with relevant information on the go. I find the value received from the software to be worth its weight in gold, especially for the amount of money invested. It has made it incredibly easy for us to keep track of the activities of all our technicians in the field, saving us untold time and money in the long run. I would have to give Pega a 10/10 from me, as it has provided us with an invaluable aid in increasing the efficiency of our field services, with a user-friendly experience that makes it a no-brainer for anyone considering taking advantage of it. Review 2:
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Jan 16, 2023
Review 2: We recently invested in Pegas Field Service Management system, and it has revolutionized the way our service teams, help desk staff, and technicians operate. The intuitive and user-friendly platform has enabled us to quickly automate workflows and ensure that customer service tickets are effectively tracked from end-to-end. Weve even seen our customer satisfaction metrics go up after implementing Pegas solution. The analytics engine has also helped us gain insight into ways to make our staff more productive and efficient. Overall, we are confident in the systems ability to provide us with an advantage over our competitors. Where the value for money and innovation are concerned, Pegas Field Service Management comes out on top. Rating: 5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Jan 16, 2023
Review 1: I recently had the privilege of working with Pega Platforms field service management solutions. As an engineering manager, I can safely say that I was very impressed by the product vision and the products ability to seamlessly combine the efficiency, agility, and scalability of the Pega Platform with the advanced capabilities of the latest field service technologies. The intuitive drag and drop interface of the platform allowed me to easily create and manage a suite of applications to improve workforce management and optimize customer service. Furthermore, I was delighted to discover that the platform was able to leverage advanced analytics and next generation technology, such as machine learning and artificial intelligence, to streamline various elements of the field service operations to ensure a seamless customer experience. What really stood out to me was the amazing set of features available with the platform. From workforce scheduling, automated dispatch, automated analytics, third-party transaction integration, and real-time visibility, I was able to customize and optimize the various aspects of my organizations field service operations. Overall, I am incredibly satisfied with the level of innovation, accuracy, and responsiveness of the platform. I would gladly give Pega Platforms field service management solutions a 5/5 rating based on my experience.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Jan 15, 2023
I recently had the opportunity to work with Pega Platforms Field Service Management offering. All I can say is Im truly impressed. With their intuitive drag-and-drop platform, I was able to create and deploy services and apps quickly and easily. This saved us a lot of time and effort which was incredibly helpful. Additionally, the service offered an automated scheduling feature, which was incredibly helpful for streamlining workflows and keeping everything running smoothly. The best part about Pega Platforms Field Service Management offering is the cost-effectiveness. All of the services are subscription-based, and they offer deep discounts for certain features. This was great, as it saved us a lot of money in the long run. All in all, Im very pleased with my experience with Pega Platforms Field Service Management offering. They have intuitive features, cost-effectiveness and great customer service. Id rate this offering a 9/10!
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Jan 15, 2023
Example 2: I have been working with PEGA for a few months now and have been impressed with their Field Service Management system. The system offers a powerful yet intuitive workflow that helps to optimize processes within the engineering and customer service teams. It offers a range of capabilities that help us to better manage customer service, from tracking customer interactions in real-time to identifying areas for improvement. The system allows us to automate customer service processes and help streamline call center operations, making it much easier for our engineering teams to handle customer inquiries. The advanced automation capabilities help to dramatically improve customer service and reduce response times. Ive also been particularly impressed with the mobile compatibility offered by PEGAs Field Service Management system. Its easy to access customer service information and operations data on the go and this will definitely enhance the overall customer experience. Overall, Im highly satisfied with what PEGAs Field Service Management system has to offer. It provides a comprehensive and flexible approach to customer service operations with a range of useful automation features. Id give it an 8/10 rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Jan 15, 2023
Ive had a great experience with Pegas Field Service Management system. It offered a comprehensive product vision and numerous product features to help streamline our internal service processes. Its dedicated contact center allowed us to respond quickly to customer queries. This enabled us to provide reliable customer service experiences, improving our customer relationships. The ability to assign and track jobs via the system also helped us manage our employees more efficiently. In addition to this, the FSM provided analytics to help us better understand our data. By leveraging these analytics, we were able to gain better visibility and insights. This helped us to identify important opportunities and gain a competitive edge. The software was easy-to-use and cost-effective. I highly recommend it and I would give it a 5/5 rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Jan 15, 2023
2. Pega Platform as a Field Service Management is an excellent SaaS platform that ticks all the right boxes when it comes to managing field service operations. I have been using the platform for a few years and have found it to be quite user-friendly and cost-effective. The ease of use of this platform is quite impressive. It has an intuitive interface that requires no prior experience in coding to use it. Its drag-and-drop feature is also quite helpful. With this feature, data can be managed with great ease. Predictive analytics also comes in quite handy when it comes to collecting and analyzing data in real-time. It also easily integrates with existing systems, making it much easier to manage. I rate it 4.5/5 for its ease of use. The cost of ownership of Pega Platform is also quite reasonable. It is quite competitively priced compared to other software in the market and is easily scalable that helps companies choose the plan as per their needs and budget. This makes it quite economical and cost-effective. On the whole, I rate its cost of ownership 4/5. I am quite pleased with the features and functionalities of Pega Platform. It has certainly been a great asset to our organization and I have absolutely no hesitation in recommending it to other businesses as well.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Jan 15, 2023
5 Having recently used PEGAs Platforms new Field Service Management system, I am pleased to provide my review. From a product vision point of view, I was quite impressed. The core mission of PEGA seems to be centered on developing a transparent field service system, discouraging additional costs and decreasing response times. The features of the platform are also quite good. The system enables users and admins to access customer-information from multiple devices, providing an advanced analysis of service operations and enabling the organization to respond to changes quickly. Plus, the product offers customization, allowing for a customizable approach, in accordance with certain needs or requirements. Overall, I am fairly satisfied with the cost/benefit ratio of PEGAs product. Its impact on customer satisfaction and cost control make it an attractive option, thus I would rate the platform a 7.5/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Jan 14, 2023
Review #2 - Product Quality Given the complexity of modern day field service management technology, I initially had my doubts when it came to the quality of products offered by Pega. However, after using the product for more than a year now, Im more than pleasantly surprised. Not only is their technology very stable, but its also sleek, intuitive, and customizable. The integrations with other systems and platforms are also seamless. Plus, their analytics offer great insights and valuable data. All in all, Im very satisfied with the quality of products from Pegas Field Service Management offering. Rating – 10/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Jan 14, 2023
5. As a business leader, the Pega Platform offers great advantages for our field services operations. Its ability to provide us with visibility into processes allows us to quickly customize experiences for customers and offer timely solutions. Additionally, the ability to rapidly integrate existing systems and applications is a major plus as this opens up ways to efficiently automate processes. However, there are minor drawbacks to the platform. Its scalability in terms of multilingual support is limited, which affects our ability to reach out to a wide customer base. Similarly, the data provided by the platform can sometimes be outdated or lack accuracy which can affect our operational efficiency. Overall, despite the minor criticisms, Pega Platform is an invaluable asset for us. The ease of use and integration as well as the helpful visibility it provides us is of immense value. We rate it 8.7 out of 10 for its effectiveness in meeting our field service management needs.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Jan 14, 2023
Review 5 on Pega Platforms Field Service Management offering The Pega Platforms Field Service Management offering is a great go-to solution for companies looking to run their field service operations in an efficient manner. It has great features such as automatic scheduling, real-time notifications and analytics, which can be extremely helpful for running operations. From a software engineering perspective, debugging and testing capabilities are great too. Additionally, it can be integrated with back-end systems, Cloud, and Mobile. The only downside to the platform is the user interface, which could use more refinement. All in all, I would give Pega Platforms Field Service Management offering a 4 out of 5. It is a great solution for companies wanting to take their field service operations up a notch.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Jan 14, 2023
3. Pega Platform as a Field Service Management has been quite the satisfactory experience for my organization. As a Senior Manager, I have been using it for a few years and I can certainly vouch for its ease of use and cost of ownership. Using Pega Platform is quite easy. It is suitable for everyone, ranging from technical personnel to non-technical personnel. It doesnt require any coding knowledge either. The drag-and-drop feature is also great. It helps manage data quickly and easily. Furthermore, the predictive analytics helps in collecting and analyzing data in real-time. For all of these features, I rate its ease of use 4.5/5. The cost of ownership of Pega Platform is also quite competitive, especially when compared to other software in the market. It is easily scalable and helps companies choose the plan that is most suitable for the companys needs and budget. On the whole, I rate its cost of ownership 4/5. Pega Platform has been quite a great asset to our organization. We are extremely pleased with its features and functionalities. It has helped us in running our operations quite smoothly, efficiently and cost-effectively. I can certainly recommend it to other businesses as well.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Jan 14, 2023
Review 3: My company has recently incorporated the Pega Platform as our Field Service Management and weve noticed the difference already. The platform is highly interoperable and comes with the power to integrate connections with third-party systems, making data sharing seamless. Additionally, the cost of ownership has been quite manageable and offers value for money. Weve noticed improvements in operational performances and our frontline workers can take quick actions, mapping tasks faster using the system. I feel confident about the platform and can definitely vouch for its performance in this sphere. Rating: 8.5/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Jan 14, 2023
Review 5 - ***** Product: Pega Platforms Field Service Management Rating: 5/5 I have been using the Field Service Management offering of the Pega Platform for the past year and I am extremely impressed with the product. This is one of the most comprehensive and robust enterprise-level automation solutions I have ever seen. The feature-set is fantastic and user-friendly. Features like on-site mobile service access, customer service automation, dispute resolution with 3rd party tools, and robust analytics & reporting make this product truly remarkable. The deployment process was smooth and the support provided by Pegas team was even better. Their team was highly knowledgeable and responded quickly to any queries that we had, allowing us to deploy the product within our desired timeline. In conclusion, I would highly recommend Pega Platforms Field Service Management to any organization looking for an enterprise-level field service automation solution.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Jan 13, 2023
4 I would recommend the Pega Platforms Field Service Management offering to any business that needs to better manage their post-sales service and operations. We have found the platform to be excellent in terms of usability, scalability, and flexibility, enabling us to better manage our resources and customer service. The real-time reporting features of the platform have been very helpful in identifying areas for improvement, allowing us to make necessary adjustments and optimize our operations. The user-interface of the platform is also quite intuitive and user-friendly, making it easy for both technicians and customers to maximize usage. Furthermore, the platform offers the ability to integrate it with other systems such as accounting and customer relations management solutions. The customer care team at Pega has also been very helpful when we have needed assistance. All in all, I would give the Pega Platforms Field Service Management offering a rating of 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Jan 13, 2023
Review #5 Ive been using Pega Platforms Field Service Management platform for awhile now, and while Im pleased with the level of interoperability and integration that it has, I must admit that Im a bit disappointed in its ability to support futuristic use cases. While the platform provides basic features, I find myself often needing to use outside services or implement some sort of workaround in order to get the desired result. This can often be a bit of a hassle and can be avoided by using other services. I would give the platform a 6/10 in terms of its ability to support futuristic use cases.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Jan 12, 2023
2 Ive been a user of the Pega Platforms Field Service Management offering for the past few months and Im happy to report that Ive had a positive experience for the most part. The platform has allowed us to use a common system for tracking tasks, managing customers and services, and providing after sales support. One of the key advantages has been in using the platforms built-in automated workflow capabilities. This has enabled us to ensure that all service orders, requests, and tickets are tracked and completed in a timely manner. This increased efficiency in our workflow has been invaluable. The platform has also been helpful in providing real-time reports regarding our services and customer support. This real-time visibility has enabled us to adjust our operations quickly if needed, ensuring that customer service remains high. We have found the user interface to be intuitive and extremely user friendly, along with being supportive of integration with other systems such as accounting and customer CRM solutions. I am pleased to give the Pega Platforms Field Service Management offering a rating of 8.7/10 for its tremendous positive impact on the efficiency of our operations.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Jan 12, 2023
Review 5 My team and I have been using Pegas platform as our field service management platform for a few months, and have been very impressed with the results. It has allowed us to automate many of our manual tasks, reduce our operational costs, and make our processes more efficient. One of the major draws of the platform was its level of interoperability and integration. We have been able to quickly and easily integrate third-party software packages with our existing processes. This has allowed us to remain agile and responsive to changing conditions and stay ahead of our competition. Moreover, the platforms futuristic use cases have enabled us to remain prepared for the future. We have been able to rely on this platform to take care of manual processes, which has left us with more time and resources to focus on more pressing matters. Overall, I am very pleased with the results of Pegas platform, and therefore give it a rating of 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Jan 11, 2023
3. “As a senior manager, Ive recently grown to appreciate the Pega Platform even more so than before. The system is robust, intuitive and allows our team to accurately and efficiently manage our field service operations. I expected a lot when adopting the platform and was not disappointed. I was especially pleased at how easy it was to get started, as well as the support offered by their customer service team. Moreover, its predictive capabilities have allowed us to automate and streamline entire processes that used to take up a lot of manual time. Rating 4.5/5â€
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Jan 11, 2023
Overall Rating In conclusion, I am highly satisfied with Pegas Field Service Management Suite. The suite offers product innovation and deployment support that are second to none in the field of service management. I would rate the overall offering 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Jan 10, 2023
Pega Field Service Management offering review #5 I am extremely thankful to be able to take advantage of Pegas Field Service Management offering. It has done wonders to reduce costs and provide a much better customer service experience. After Sales Support has proven to be as reliable as ever and customer satisfaction has skyrocketed as a result. The product quality is beyond what I couldve hoped for. Its automated features in a tough industry like field service really stands out. And its mobility component increases our responsiveness in a very dynamic environment. I am glad to rate this offering a 5/5 without a doubt! I assure you the offering will help build customers trust and foster a positive relationship for the long-term with the amazing customer service it provides.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Jan 09, 2023
Review 1: Im the head of a business unit for a large conglomerate and recently my team decided to give Pegas Field Service Management Platform a try. Since then, Ive been pleasantly surprised with the results. Our customer service has really improved due to Pegas comprehensive analytics capabilities and automated processes to prioritize service requests and dispatch workers. The platform also enables us to predict outcomes and track metrics in real time. Additionally, Pegas offering gives us the flexibility to customize the platform to accommodate their various service and support needs. Overall, Im highly impressed with the performance of Pegas Field Service Management Platform. It has enabled us to better serve our customers, improve our response times, and reduce costs by streamlining operations. I highly recommend it and give it 5 out of 5 stars.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Jan 07, 2023
Pega Field Service Management – Use Cases (4.5/5) Pega Field Service Management provides a range of benefits to enterprises looking to improve their field service operations. The product is highly capable and offers a wide variety of use cases, from basic customer service tasks to complex field service operations. It can be used for a variety of tasks, such as equipment tracking, job scheduling, and asset tracking, making it perfect for companies in a variety of industries. The mobile-friendly interface also makes it easy for field service personnel to use the product, so they can easily access the relevant information in the field and make decisions quickly and accurately. Pega Field Service Management also offers tight integration with customer relationship management (CRM) and customer service systems, allowing easy access to customer data from anywhere in the world. In addition, the product is priced separately for enterprise and government customers, so they can pick and choose the features they need without paying more. It also has a range of features that have been tailored to meet the needs of different organizations and make it easy to use. Overall, I would rate Pega Field Service Managements use cases at 4.5 out of 5. The product offers a great range of features and can be used in numerous scenarios, making it a great choice for enterprises of all sizes.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Jan 06, 2023
PEGA Platform Field Service Management has been a great help to our organisation. The straightforward user interface and helpful customer service is extremely helpful, especially since Im new to the software. And its also really good value for money. Were getting jobs done more quickly and cost effectively, saving us time and helping us to improve customer satisfaction. Weve also been using the software to track our jobs (which is really easy), so we can monitor the progress and make sure its running smoothly. To conclude, PEGA Platform Field Service Management is certainly worth a try. The customer service is perfect and the value for money is great. Hence, Id give it a 5/5 rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Jan 06, 2023
We were pleasantly surprised when we got Pega Field Service Management at quite an attractive price. The user-friendly platform supports easy scalability, from small projects to large-scale implementations. This is a great option for businesses that wish to expand and grow efficiently and quickly. In addition, the platform offers a wide range of features, functionalities and tools that guarantee streamlined operations and enhanced productivity—all of which are essential elements to run a successful business. We are very pleased with the ROI of investing in Pega Field Service Management, and can easily say that it offers great value for money. Rating: 10/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Jan 06, 2023
I have been using the Pega Platform for several years now and Im very happy with it. It has a great overall product vision and provides excellent features, such as incident management and escalation processes, that make it ideal for field service management. Additionally, it integrates well with external applications, so our process can be sped up. The user experience of the Pega Platform is just as good as the product vision. It is modern, intuitive and easy to use, with an AI-driven assistant that captures customer information and answers incoming requests quickly. This has been a great help in reducing the time it takes to respond to customer requests. I would highly recommend the Pega Platform to anyone looking for a Field Service Management. It has improved my business operations and helped me deliver better customer service, while also reducing my costs. The customer support is friendly and helpful, always there when you need them. I rate it 10/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Jan 06, 2023
Pega Field Service Management - Review 5 We recently integrated Pegas Field Service Management into our operations and so far, it has been an undoubtedly beneficial experience. The field service platform is designed to provide customers with real-time insights, which we can use for more efficient operations. The use of AI and analytics also allows us to anticipate customer needs and expectations, which is really useful. The customer service team at Pega are quite helpful; providing us with professional advice, personalized support and timely responses. However, I would advise potential customers to assess their specific needs and factor in the full pricing of the service before signing up. Overall, Pegas Field Service Management has been an invaluable asset to our organization. It has enabled us to more efficiently manage customer service and anticipate customer needs. The customer service representatives at Pega, have been quite helpful and efficient. Rating 8/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Jan 05, 2023
Review 4 (Rating: 3/5) As an engineering manager at a large enterprise, I recently got the chance to evaluate Pegas Field Service Management offering. Pega provides a comprehensive suite of features, from mobile workforce scheduling and asset management to workflow automation and IoT integration. Despite the impressive capabilities of the platform, however, I have some reservations about its ability to support our futuristic use cases. For starters, the APIs could use some significant improvement, as our team found them to be limited and inflexible. Furthermore, Im not convinced that the platform has the capacity to fully support our growing IoT ambitions. Additionally, I couldnt help but shake the feeling that the platform doesnt offer as much value for money as it should. Having said that, Pega does offer a great product at an attractive price. The platform architecture is modern and attractive, and the scalability option is incredibly helpful. Additionally, it includes predictive analytics to help us forecast and manage resources more efficiently. Overall, Pegas platform does offer a lot of features, but I cannot yet recommend it for our futuristic use cases. I rate it as a 3 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Jan 05, 2023
3. As an R&D head in our organization, I have come to rely on Pega Platforms Field Service Management offering when it comes to supporting futuristic use cases. It helps us automate customer service related tasks to ensure our customers have a better experience. It also employs predictive analytics to provide us with invaluable insight into customer preferences and behavior. I believe these features are exactly what our organization needs to support our customers as best as we can. Moreover, Pega Platforms Field Service Management offering is also very easy to use. Its user interface makes it easy for our team to manage customer service-related activities. Therefore, I would rate it 4.6 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Jan 04, 2023
The Pega Platform for Field Service Management has been an invaluable asset to any organization looking to increase efficiency and performance. The platform is versatile enough to support the use of artificial intelligence (AI) and robotic process automation (RPA), allowing for greater accuracy and increasing overall productivity. In addition, the platform provides excellent integration of external applications, allowing for easy information exchange between different systems. The platform is also intuitive and easy to use, with a minimal learning curve required to understand the features and functions. Rating: 7/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Jan 03, 2023
1 As an Engineering Manager, Ive seen my fair share of field service management solutions. The PEGA platform has been the best by far. Ive been delighted with their innovation and use of cutting edge technology. They utilize AI and have integrated it with the platform to make predictive maintenance, analytics, customer feedback and so much more. The data collected allows for an in-depth analysis of service performance. Most of all, the ability to support futuristic use cases has been incredible. It takes customer experience to the next level. I would give them a 9/10 for innovation and 10/10 for supporting future use cases.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Jan 02, 2023
Review 5: Im the head of a business unit at a large conglomerate and we recently decided to give Pegas Field Service Management Platform a try. The platform has enabled us to improve customer service and increase our response times significantly. It also allows us to remain compliant while streamlining operations and reducing costs. The flexibility of the platform also allows us to customize it for our specific needs and incorporate futuristic services such as predictive analytics and automation. All in all, Im highly satisfied with Pegas offering and I would recommend it to anyone. 5 stars out of 5!
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Jan 02, 2023
Adaptability and Customization 3 We have also been quite impressed with Pegas adaptability and customization capabilities. The platform can be easily customized to fit our existing processes, workflows, laws and regulations. Pega also allows us to quickly adapt to changing consumer behaviors, market conditions, and industry dynamics. We simply customize the platform to our specific needs and thus ensure better customer service and satisfaction. We also have the ability to expand our service offering with Pegas advanced features and functionality. This adaptability and customization make Pega an ideal choice for any business looking to build a field service management program. We would happily rate Pega 4.5 out of 5 for its commitment in helping businesses stay up to date and make adaptable changes as needed.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Jan 02, 2023
I recently started using PEGA Platform Field Service Management and so far, Im very pleased with the software. The user interface is really straightforward, so its been easy to get our team trained quickly. But, there is also an incredibly helpful customer service team ready to help when they need help with it. Plus, the price is my favourite part. The Field Service Management software really is excellent value for money. Its saving us a lot of time and cost for each job, and has enabled us to offer much better customer service. To summarise, Im thoroughly impressed with PEGA Platform Field Service Management and I have no hesitation in recommending it to other businesses. Id give it 5/5 for customer service, value for money, and user-friendly features.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Jan 01, 2023
Review 2: I have been using the services of Pega Field Service Management for nearly a year now, and have been impressed by the features and overall performance of the solution. We have benefitted from the product vision and dedication to customer service that makes this offering an ideal choice for our business unit. For example, their integrated solutions for workflow and financial coding allow us to easily manage our resources and stay on top of our assignments. This has helped to free up a lot of time in our department and allowed us to focus on other key aspects of the business. Moreover, the intuitive design of their products has made learning and onboarding much easier than before. Overall, the service provided by Pega Field Service Management is top class and I couldnt be happier. I will rate them 4.5 out of 5 stars for their commitment to customer service and product features.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Dec 31, 2022
Pega Field Service Management offering review #3 I am absolutely delighted to recommend Pegas Field Service Management offering. The after sales support has quickly resolved service requests with great precision and flexibility. This increased level of service has been complemented by the product quality of the offering. Its comprehensive analytics and the trust it has generated through its intuitive UX help build repute in the industry. Moreover, the mobility component has enabled our field technicians to have a much more reliable communication between customers and technicians. We have been able to do so while keeping a keen eye on the cost, reducing them considerably. Based on these merits, I would give the Pega Field Service Management offering a 5/5 rating! I can honestly believe that the offering is advancing our goal of providing exceptional customer service.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Dec 31, 2022
As an industry veteran, I have had the opportunity to work with many different field service management offerings, but Pega Platforms offering has been incredibly impressive. The Platform provides a great user experience, with all the essential functionalities a business needs to ensure a smooth process. The real-time analytics and insight provide a great understanding of the customer behaviour, allowing for more informed decisions. In addition, the platform supports the use of next generation technologies and machine-learning capabilities, allowing businesses to stay ahead of their competition. In a quickly changing environment, the platform enables businesses to quickly scale up operations and customize the platform to suit the changing requirements. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Dec 30, 2022
Recently I had the honor of getting to try out Pega Platforms Field Service Management offering and I must say I was very impressed with what I saw. The product quality here was top notch as it was very feature rich. From notification systems to advanced scheduling - this product had it all. Plus it was extremely user friendly which made it much easier for our employees to quickly familiarize themselves with the system and start using it right away. The real benefit however was in the unique USPs (Unique Selling Points) it had going for it. The use of AI, machine learning and predictive analytics enabled us to optimize our service routing, saving us time and money. This was especially useful when resolving issues both onsite and offsite. All in all I would highly recommend this product to anyone looking for a robust Field Service Management system as it certainly has a lot to offer. I rate the product with a 4.75/5 for product quality and a 5/5 for product USP. Pega Platform Field Service Management Review 3
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Dec 29, 2022
Having been in the business of providing field service management solutions for several years I find the PEGA platform to be one of the most comprehensive offerings available today. The suite of features provided by the PEGA platform including automating dispatching, mobile tracking, and service appointment scheduling make it easy for firms to manage service delivery. One can also leverage predictive analytics to draw insights about labor cost, customer demand, and technician performance. The ability of the PEG platform to support emerging use cases of a futuristic nature makes it stand apart from the competition. The platform is well integrated with IoT sensors and can draw real-time data to anticipate customer needs and optimize services accordingly. The features of predictive and prescriptive analytics, machine learning, and natural language processing make it possible for a firm to personalise service offerings for each client. Finally, the interoperability features of the PEGA platform makes it possible to integrate other third-party systems making it easy to manage all operations and resources in a unified environment. All-in-all, I am highly impressed with the PEGA Platforms Field Service Management offering. From its feature-rich package to its integration with emerging technologies, the platform offers a unique solution to field service companies. I rate it 4.9/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Dec 29, 2022
I recently had the opportunity to work with Pega Platform on its Field Service Management offering. After spending a significant amount of time with the product, I can say that I was overall very pleased with my experience. The product quality was excellent, offering a host of features that make it easy to manage mobile field service professionals. Scheduling, notifications, and dispatch services were all handled well with the Pega Platform offering. Furthermore, the product was very user friendly and intuitive, making it easy for those on the front lines to interface with. The real value, however, came from the products unique USPs (Unique Selling Points). By making use of a combination of AI, machine learning and predictive analytics, the product was able to suggest service paths that were far more efficient than a manual system. This allowed us to save time and money when it came to resolving issues both onsite and offsite. All in all, Pega Platforms Field Service Management offering is definitely worth looking into for any business that is looking to optimize its service scheduling process. I give the product a 4.5/5 for product quality and a 5/5 for product USP. Pega Platform Field Service Management Review 2
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Dec 29, 2022
Pega Field Service Management - Review 1 I have had the chance to work with Pegas Field Service Management offerings and, I can confidently say that it has been a very positive experience for our organization. The ability to efficiently manage an ever-growing field service portfolio has been a great asset to us. The platforms ability to centralize our customer data and ensure effective field service execution through its integrated AI, predictive analytics and analytics dashboards has provided us with the insights we needed to make smarter decisions. The platforms scalability and customer service have been exemplary too. The customer team is always available to provide personalized advice and guidance to our team at any point, which has been a huge help. However, I would recommend new customers who are considering purchasing the Pega Field Service Management offering to assess their specific needs carefully and factor in the full pricing of the service. While the upfront cost is significantly lower than competitors, it is important to understand the total cost associated with using the service and the impact this could have on a customers bottom line. Overall, our organization has benefited from Pegas Field Service Management offerings. The platform offers an efficient and effective service for managing field service operations. The customer service has been exemplary, however, customers should ensure they understand the full pricing and implementation costs before signing up. Rating 8/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Dec 28, 2022
2) Pega Platform as a Field Service Management Tool As an Engineering Manager, I gave the Pega Platform a try for our field service operations and I was thoroughly impressed. Their product vision and features are definitely on point and they come equipped with the latest technology in the resource management industry. What sets it apart from other tools of its kind is the profound level of innovation and use of the latest technology it employs. The workflow of the Pega platform is immensely useful and it has helped us streamline our resource management processes to a significant extent. Things such as scheduling, tracking, photos, reports and invoicing can be done in an intuitive interface available on multiple devices. Likewise, the ‘workers-in-the-loop and ‘customer-in-the-loop options have turned out to be a blessing for us as it helps us cater to individual requirements of our customers. I have been positively surprised by the case management functions of the Pega Platform as well. For instance, it is able to map the data from my internal repository to the external CRM tool which helps in maintenance of records and response times. Overall, the Pega Platform is a great tool for field service management and I am glad I gave it a go. Product Vision & Features 8/10, Overall Innovation & Use of next-gen tech 10/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Dec 28, 2022
Review #4 Pega Platforms Field Service Management solution is a solid offering when it comes to interoperability and integration. It allows us to easily and quickly establish connections between our various services and quickly implement custom, user-specific experiences for our customers. It also has the ability to support futuristic use cases, though in my experience some of the features require third-party services to be able to be implemented, which can be a bit of a hassle. Overall, I would rate the platform a 7/10 in terms of its ability to support futuristic use cases.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Dec 27, 2022
Review 1 - ***** Product: Pega Platforms Field Service Management Rating: 5/5 I am an IT Infrastructure Manager and have been using the Field Service Management offering of the Pega Platform for the past year. Pegas offering is truly one of the most advanced and well-architected enterprise-level field service automation solutions on the market. The product feature set is vast, but most of all, outstanding. From on-site mobile service apps to customer service automation, this robust suite packs a real punch. The integration with 3rd party tools, such as Salesforce, is seamless and allows for lightning fast service escalations and resolutions. The product is backed by an excellent user interface that allows users from all levels in the organization to understand what is going on and how to best execute on their tasks. Even more, the product comes with robust analytics capabilities and reporting, which allows for easy-to-understand insights for IT personnel. Deployment of the product was smooth and the support from Pega was timely and attentive. From consultation to accounts migration, Pega has been an excellent partner. In conclusion, I would wholeheartedly recommend Pegas Field Service Management offering to organizations who are looking for an enterprise-level field service automation solution that is effective and efficient with an excellent user experience.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 27, 2022
Review #1 Rating: 4/5 Ive been working with the Pega Platforms Field Service Management offering for about 4 months and I must say Im very impressed with the products innovation; it has been designed with a service-first approach, leveraging the power of the Pega Platform to provide the most comprehensive, automated, and efficient solution on the market. The intuitive GUI and drag-and-drop feature set allow system administrators to quickly and efficiently create workflows, standard operating procedures, and checklists. What I also like is that the product leverages Pega Platforms real-time capabilities to ensure that the field service management activity is tracked and monitored on the go. And because Pega Platforms Field Service Management makes use of predictive analytics, it empowers users with a proactive solution so they can anticipate and proactively address any service issues. All in all, a fantastic system offering majority of Pega Platforms functionalities on the go with a single license. Kudos Pega!
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Dec 27, 2022
Pega Field Service Management – Product Innovation review When it comes to product innovation, Pegas field service management solution is behind the curve. The idea behind the product is sound and it does allow for a certain level of visibility for our engineering environment. However, the actionable insights provided with its core metrics and automation capabilities were extremely difficult to use. Furthermore, additional features were too complicated to manipulate and made the experience inefficient. Compound this with the lack of unique customization options, it was difficult to fit the platform to our exact specifications. All-in-all, Id have to rate the product innovation on a scale of 1-5 as a 3, as it does perform its intended task but with an outdated model.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Dec 26, 2022
3) As a senior manager, I have been using the Pega Field Service Management system to help maintain our teams performance. We are extremely pleased with the systems capability and its efficiency. The user friendly technology has saved us a tremendous amount of resources as our team does not need special training to use it. Our team loves the fact that it is highly customizable and feature-rich, allowing us to collect a huge amount of diverse data. Additionally, the proactive features and notifications keep us informed and up to date with all aspects of team performance. We are also extremely happy with how cost-effective the system is, saving us money and improving our cost of ownership. I am incredibly impressed with the innovation and use of next-gen technology incorporated into the service management system and recommend it to anybody looking to improve their field service operations. Overall rating: 5/5 stars.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Dec 24, 2022
5.Having used Pega Platform as a Field Service Management for quite some time now, I thought its about time to review it from my perspective as a Senior Manager. The ease of use of Pega Platform is quite impressive. It has an intuitive interface that helps all users, from tech to non-tech personnel, understand and use it with great ease. Its drag-and-drop feature helps manage data quickly and efficiently. Additionally, its predictive analytics helps collect and analyze data in real-time without any prior coding knowledge. For its user-friendly interface, I rate its ease of use 4.5/5. The cost of ownership of Pega Platform is also quite reasonable. It is quite competitively priced compared to other software in the market. The scalability feature also helps in choosing the plan that is most suitable for the organizations needs and budget. On the whole, I rate its cost of ownership 4/5. I must say that I am quite pleased with Pega Platform as a Field Service Management. It has certainly helped our organization run its operations smoothly, efficiently and cost-effectively. I definitely recommend it for other businesses as well.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Dec 24, 2022
The Pega Field Service Management offering has provided us with tremendous value in our R&D operation, with improved accuracy, faster response time and amazing customer service. The software is well-designed, intuitive, and user friendly. Weve found it easy to set up and manage the software, allowing our team to start using it efficiently right away. Its also been wonderful that Pegas FSM offering allows us to leverage existing customer data, audit details and task history. I would rate it 4/5 for the value for money and ease of use. At the same time, I take issue with the pricing of the Pega FSM offering. Although we have seen the value in using their services, the cost can act as a deterrent for us. I think that the pricing should be more flexible and should be adjusted for companies of all sizes for increased accessibility. Thats why I would only give a rating of 3/5 for the value for money. Overall, Pegas Field Service Management offering has been great for our R&D operations. We have really benefitted from the scheduling capabilities, customization options and user-friendly interface. Pegas customer service has also been exemplary. I would rate the Pegas FSM offering 3.7/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Dec 24, 2022
#5 I recently experienced the services of Pega Platform FSM and must say that the experience was noteworthy. We had been looking for a Field Service Management software for a while and Pega Platform fit the bill. All our staff found it to be very user-friendly and intuitive. Their built-in scheduling system was great for tracking jobs and assigning technicians important tasks. It was very flexible and enabled us to customize tasks according to our needs. We were also able to make use of their mapping tools which helped in providing up-to-date information to our techs regarding location and task duration. We are very happy with the performance of Pega Platform and its value for money. Im giving them a 4.5 out of 5 rating which is fully justified in my opinion.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 24, 2022
1. Pega Platform as a Field Service Management is quite a comprehensive and satisfactory Software as a Service (SaaS) platform for managing Field Service Requirements. It offers great variety of options for managing a businesss field service requirements. Having used it for a few years, I am quite pleased with its ease of use and cost of ownership. The ease of use of Pega is quite amazing. With minimal training, non-technical personnel can understand and use this software with great ease. It has a drag and drop feature making it easier to manage data. With the help of predictive analytics, it produces real-time insights. This helps identify trends and solutions quickly and it doesnt require any prior coding knowledge. In addition, it easily integrates with existing systems which makes it much easier to use and manage. As a Senior Manager, I rate its ease of use 4.5/5. The cost of ownership of Pega is also quite reasonable. As compared to other software in the market, it is quite competitively priced. It is also easily scalable, so companies can choose the plan that is most suitable for their needs and budget. This makes it suitable for any kind of business, big or small. On the whole, I rate its cost of ownership 4/5. Pega Platform has truly been a great asset to our organization. We are extremely pleased with its features and functionalities. It has helped us in running our operations smoothly, efficiently and cost-effectively. I definitely recommend Pega Platform as a Field Service Management for other organizations as well.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Dec 24, 2022
Pega Field Service Management offering review #2 I have been privileged to witness the wonders of Pegas Field Service Management offering first hand. After Sales Support has quickly responded to service requests and deployed the necessary resources in an efficient and cost-effective manner. This has allowed us to meet the needs of our customers on a much more timely basis, and bring down costs significantly. Moreover, the product quality of the offering is remarkable. The insight and analytics it provides about customer service requests paired with the power it gives users to manage remotely has increased the accuracy of our service. Plus, the intuitive UX granted users with quick adaptation so they can take advantage of the solution without long learning gaps. It is with confidence that I can give this offering a 5/5 rating. Its pushing the envelope when it comes to improving customer experience with its automation and the mobility component. We are well on the way to providing an even more delightful service to our customers and Pegas Field Service Management offering is at the center of it.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Dec 23, 2022
5. I am extremely pleased with my decision to purchase Pega Platforms Field Service Management software. It is comprehensive in its offerings and the AI capabilities of the software helps maximize service performance. Its intuitive user-interface makes it very user friendly and easy to setup and use. It has saved us time and money in improving our customer service. Although it can be a bit expensive, I find it to be good value for its price. My overall rating would be 4.5/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Dec 23, 2022
I have been immersing myself in the offerings of the Pega Platforms Field Service Management lately, testifying to its user-friendliness, competitive pricing and impressive levels of innovation. Beginning with cost of ownership, the back-end engineering expenses for architecture and deployment of the system are minimal, making it cost-effective for businesses of any size. Moreover, the drag and drop user-interface has enabled my colleagues and I to build our own custom apps and boost our operational effectiveness quickly and easily. Furthermore, the software comes packed with a diverse range of features that I havent seen in any other field service management software. Its AI-enabled predictive analytics, which customers can easily digest, help to save on unnecessary service costs. Meanwhile, self-service options integrated into the software make it easy to manage our field service teams, assess and review their performance, and keep customers up to date of progress. I am more than satisfied with my experience with Pega, and I can confidently give the software four and a half stars out of five.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Dec 23, 2022
5. “Having used the Pega Platform for a few months now, its safe to say that Im impressed. Compared to the other software we looked at, this was the most comprehensive, intuitive, and accessible solution. Even with a relatively small learning curve, our team was able to easily implement the changes necessary to our operations while leveraging the predictive capabilities and automated processes that the software offers. The customer support team was also of great help during the adoption phase, providing helpful tips and assistance to those struggling a tiny bit more with understanding its features. Rating 4/5â€
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Dec 22, 2022
Example 5 Ive been using the Pega Platform for our field services processes for over a year, and Id say Im quite satisfied with the way its met our needs. As an R&D head, Im interested in analysing the softwares capability to meet our futuristic requirements, long-term cost of ownership and so on. From my usage perspective, I believe that Pega Platform is feature-rich and user-friendly. Automation rules can be used to customize our operations as per our changing needs. Plus, their inclusion of AI capabilities and facial recognition plus drone support functionality is incredibly useful. Again, Ive been quite impressed with the cost of ownership and setup process. Although I faced certain compatibility issues while setting up the cloud platform, the customer service team was quick to assist me and resolve them. Overall, Id rate Pega Platform 4.7/5 for delivering great results with regards to futuristic use cases and cost of ownership. With Pega, Im more confident of my company being able to run accurate and efficient field services.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Dec 22, 2022
1 I had the opportunity to work with PEGAs Field Service Management platform recently and am pleased to provide a review of my experience. On the most general level, I found the product vision to be quite excellent. At the heart of their offering is an understanding that current field service management requires greater transparency. The system was created to promote cost control, faster response times and improved customer satisfaction. The features of the platform impressed me as well. It features easy accessibility from different devices, from which users can access and action customer information. Its real-time monitoring capabilities allow for a real-time analysis of service operations, offering teams the ability to review performance and respond to changes in real-time. Whats more, the flexible nature of the platform allows for ease of configuration and modification, enabling companies to customize the platform to fit their specific needs and requirements. I am also pleased with the value for money PEGA provides. The focus on improving customer satisfaction and promoting cost control makes the platform an attractive option. The ability to customize and configure the platform also appeals to cost-conscious customers as they can implement cost-saving measures. Overall, I would rate PEGAs Field Service Management platform with an 8/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Dec 22, 2022
Pega Platforms Field Service Management Review #4 It was a pleasure trying out Pega Platforms Field Service Management offering. As an Engineering Manager, my team was delighted to use their product and find that their customer service was exceptional. Pega has taken great care to meticulously design the product with intelligent features, offering the ability to customize the platform to our specific needs. The features have proven to be extraordinary. From task scheduling and asset management, to location tracking and on-time guarantee service delivery, the platform is uniquely designed to give us more control over our workflow process. What has been most impressive however, is the predictive scheduling and field worker optimization features; giving us an optimal level of flexibility. In summary, Pega Platforms Field Service Management offerings are truly top-notch. From the customer service to the product vision, the thoroughness of the platform is incredibly impressive. I am confident that this will benefit my team greatly and believe the product to be well worthy of a 9 out of 10 rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Dec 22, 2022
Review 3 on Pega Platforms Field Service Management offering Pega Platforms Field Service Management offering is a great tool for companies looking for better efficiency in their field service operations. It offers a range of features such as automatic scheduling, real-time notifications, analytics, and integration with back-end systems. The platform provides great debugging and testing capabilities, allowing a software engineer to quickly pinpoint issues and make necessary updates. The ability to integrate with Cloud and Mobile technologies is a welcome addition. While the web-based console is straightforward and easy to use, the user interface could be improved upon. On the whole, I would give this service a 3.5 out of 5 as it is still quite good despite the minor shortcomings.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 22, 2022
Customer Service Rating: 5/5 The customer service provided by PEGAs Field Service Management offerings was absolutely top-notch. They provided quick and efficient assistance for any of my doubts or queries 24/7. Their knowledge base was also very helpful in finding specific answers in a jiffy. Plus, their easy-to-use mobile apps enabled me to stay in the loop at all times. Last but not least, the customer service team was always friendly and understanding, which added a whole new level of satisfaction to the whole experience.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Dec 21, 2022
One thing we absolutely love about Pega Field Service Management is the ease of customizing the platform to our own business needs and processes. The system allows us to tailor the user experience to our customer requirements and address any specialized needs, without needing to make major changes. The system also enables custom widgets, apps and add-ons for quick and easy customization and deployment. As a result, we now have a personalized user experience that makes us stand out from the competition. We wholeheartedly appreciate this feature of Pega Field Service Management. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Dec 20, 2022
1. I recently had the pleasure of implementing Pegas Field Service Management through my mid-market company. I am thrilled to say that the product is truly impressive and easily surpasses the standards of existing field service management offerings. From the start, the product was intuitive and allowed me to configure one unified solution that easily allowed us to coordinate various organized tasks. The implementation process was incredibly hassle-free, with streamlined and automated processes it was almost effortless to begin working with the systems. The product is specially designed to provide a comprehensive solution for field service operations such as asset tracking, managing orders and requests, managing customer profiles and contracts, and scheduling and dispatching tasks. The product even allowed us to automatically generate work orders and service forms, eliminating complex manual processes. The product also features creative and innovative features like automatic optimization, which makes it easier for us to prioritize service tasks and optimize each technicians route. Furthermore, the interface is user-friendly, intuitive and it was easy for us to gain the familiarity necessary to get the most out of the product. I highly recommend Pegas Field Service Management for its product innovation, quality and customer service. The product is built in a way that lends itself to a variety of possibilities and ensures customer success. I give the product a rating of 5/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Dec 20, 2022
The Pega Platform for Field Service Management is a great tool for any business that is looking to increase efficiency and performance. The platform supports the use of integrated applications, predictive technologies and AI capabilities, allowing for a comprehensive view of the data and improved workflow. The platform is also scalable and customisable, enabling businesses to build custom solutions to meet the growing demand for next-generation technologies. The support team is also knowledgeable and very responsive, helping to ensure that any issues are addressed quickly and accurately. Rating: 8/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Dec 20, 2022
#2 My team and I had recently started looking out for a good Field Service Management software and Pega Platform FSM was recommended to us by a few of our industry peers. We used the software for a month before deciding to renew our subscription for another year and I am so glad that we did that. It has made life so much easier for all of us. The scheduling tool of the software is very user friendly. Our team was able to track upcoming tasks and prioritize them according to their priority with just a few clicks. It was also very helpful in assigning jobs to technicians, who could then receive detailed instructions about any job with the help of their PDA or mobile device. Overall, Im very pleased with the service provided by Pega Platform FSM. It has been a great asset for us and Im sure well be using it for a long time. I would highly recommend it to anyone looking to streamline their field service operations and I am pleased to give this software a rating of 4.5 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Dec 19, 2022
Pega Platform as Field Service Management - Review 4
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 19, 2022
Review 2: I initially had doubts that PEGAs field service management offerings would deliver satisfactory results, however, I must admit that my team and I were thoroughly pleased with their performance. To be frank, the cost was a tad higher than what I usually pay for Field Service Management solutions, however, the features included more than make up for that difference. The web platform is easy to use and the automation features help us to streamline activities ranging from tracking customer calls to establishing customer service metrics. The scalability of the system is also impressive. As our customer base grows, we can be sure that the field service management system can accommodate the additional workload. Additionally, with the integration of IoT compatible devices, the system is always kept up to date. Rating: 8/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 19, 2022
Pega Platforms Field Service Management: Review #3 As the VP of a midmarket company, Im always on the lookout for innovative solutions to optimize our operations. When I heard about Pega Platforms Field Service Management, I knew we have to go with this product. From improving customer satisfaction to creating more efficient workflows and reducing operating costs, the product covers every aspect. And the fact that it allows us to take greater control over our field service operations with lower resource utilization is definitely a plus point. The team at Pega has been very responsive and attentive to our needs throughout the partnership, making sure we get the most out of this product. Overall, a great job done by the team and a 4-star rating from my side.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Dec 18, 2022
Pegasystems Field Service Management Offering Review #5 Im an IT infrastructure manager and I recently looked into Pegasystems Field Service Management offering. Its a comprehensive software suite with a wide range of features and capabilities that can help organizations streamline their customer service operations. The standout feature of this offering is its automated workflows. This feature allows organizations to automate their processes, reducing customer wait times and creating more efficient customer service experiences. It helps to improve customer satisfaction, too. The other features I like about this offering are its mobile capabilities, predictive analytics and reporting tools. These features give organizations a better understanding of their customers, enabling them to provide more personalized experiences. Overall, Im quite impressed with what Pegasystems Field Service Management offering has to offer. Its a powerful tool with lots of features that can help organizations take their customer service operations to the next level. Rating – 4.6/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Dec 18, 2022
I recently had the pleasure of trying Pega Platforms Field Service Management software and I was highly pleased with the results. As a Procurement Manager, I need to make sure that field service personnel and resources are properly managed and this software helps me do just that. I was very impressed with the customer service provided by Pega Platform. Every query I had was answered in a timely manner, often even before I asked it myself. Additionally, the help documents, FAQs, and tutorials provided by the company have been invaluable in helping me understand and use the system. The Field Service Management software itself is incredibly easy to use. The intuitive design made it very simple to find the tools and settings that I needed. Furthermore, the software is highly customizable, allowing me to tailor it to my own needs. Overall, I am highly satisfied with Pega Platforms Field Service Management software. I give it a 5 out of 5 rating for its fantastic customer service, great usability, and highly customizable features.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Dec 17, 2022
capabilities Customer Service 1 We have been utilizing the Pega Platforms Field Service Management offering for over 5 years now and the experience has been quite impressive. The customer service provided by Pega is unparalleled. The technical and engineering teams are always very generous in providing support. When it comes to understanding the customers business needs and organization strategy and helping us develop the right service and experience, nothing can beat Pega. They also promptly provided us with valuable insight for our initiatives and continue to offer consultation for our initiatives and operations. The support and customer service provided to us by Pega is definitely worth a 5-star rating. Overall, we are delighted with Pegas innovative platform and would recommend it to anyone looking to build a smarter, customer-centric and growth-driven service management program.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 17, 2022
#4 We recently subscribed to Pega Platform FSM and I am so glad that I took the decision of using it. It provides us with a user-friendly and complete solution to our field service needs. The integration of the software with tools like GIS and CAD was very useful in efficiently managing the tasks at hand. It was very easy to use and the staff found it intuitive and easy to understand. Moreover, their mobile apps enabled us to get an insight into their field operations and help our techs obtain details related to any job right on the spot. Apart from this, their customer service team is also very helpful and responds to our queries quickly. All in all, Pega Platform FSM is a great software and Im giving it a rating of 4.5 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Dec 16, 2022
2. I recently tried out Pega Platforms Field Service Management offerings to see how our team could benefit from its features. After having used it for a few days, I can confidently say that the Platform offers some really unique capabilities to help our team better support futuristic use cases. For example, the platform offers prioritizations engine that helps in identifying and responding to customer issue instantly. Additionally, it also gives us an insight into customer expectations so that we can cater better to their needs. Through this Field Service Management offering, we can also leverage analytics to drive better customer service decisions. Such features make Pega Platforms Field Service Management offering really unique and beneficial for our organization. I would thus rate it 4.5 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 16, 2022
##Review 5 I recently got a chance to use Pega Platforms Field Service Management offerings, and the overall experience was dismal, to say the least. It felt as if the promised level of interoperability and integration was too good to be true, and thats exactly how it turned out. The process involved much manual labor and still the integration wasnt free from problems. Additionally, ease of use is also not satisfactory. The user interface is far from intuitive and it doesnt take a lot of effort to feel overwhelmed by its complexity. Considering all of this, I would rate the product a 2/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Dec 15, 2022
I have been using Pega Platform as a Field Service Management in the past few weeks, and I must say that I am fairly impressed with it. The software offers various futuristic use cases that make it easier to manage data and services in a more streamlined manner. Its user-friendly interface makes it easy to understand complex features of the software, which is quite convenient. The software also offers quite a few automation capabilities and integrates seamlessly with other systems and applications. The customer support service provided by Pega Platform is also quite satisfactory. They are available to provide assistance and answer any queries that I have. Furthermore, the tutorials and other resources provided by the vendor are very helpful in understanding the intricacies of the software. That being said, I must mention that the reporting features of the software can be improved. They provide limited data, which makes it difficult for me to take informed decisions. Moreover, the softwares analytics capabilities are a bit limited as well, making it difficult to get desired insights into my operations. Overall, I would rate Pega Platform as a Field Service Management as three-and-a-half stars. It offers some very futuristic use cases and an intuitive user experience, but its reporting and analytics features could be improved.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Dec 15, 2022
Example 4: PEGAs Field Service Management system has proved invaluable in helping our engineering team to manage customer service operations. It provides a comprehensive range of features that streamline customer service processes, from managing customer interactions in real-time to automating customer service operations. The system provides us with a wealth of data-driven insights that give us an overview of customer service performance. This has been really helpful in helping us to identify areas of improvement and deliver a more efficient customer experience. The mobile compatibility has been a great addition to the system. It provides us with the extra flexibility to access customer service information on the move, and this helps to make our operations even more efficient. All in all, Im quite satisfied with PEGAs Field Service Management system. It combines powerful automation capabilities with great value for money, helping us to deliver a great customer service experience. Id give it a 9/10 rating.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Dec 14, 2022
I have been a Project Manager for many years, and have extensive experience with Field Service Management software offerings. I had the opportunity recently to work with Pega Platforms Field Service Management offering. I must say, I am thoroughly impressed. Pega Platforms field service offering features intuitive drag-and-drop capabilities to quickly create and deploy apps and services, so that agents and customers can have access to whatever they need to get the job done. Some of the apps I created included an appointment scheduling portal, which allowed customers to select their desired timeslot and notify the field service team. Additionally, the service offered an automated scheduling feature, which was incredibly helpful to streamline workflows and keep everything running efficiently. The best part about Pega Platforms field service offering is that its incredibly economical. Theres no need for hiring additional software developers - instead, you can use their intuitive drag-and-drop platform to quickly create whatever you need. All of the services are subscription-based, and they offer deep discounts to certain features. This was great, as it saved us a lot of money in the long run. I have to say that Im thoroughly impressed with Pega Platforms Field Service Management offering. Its intuitive, cost-effective, and the customer service was top-notch. Id rate the offering an 8/10!
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Dec 14, 2022
Pega Field Service Management Offerings Review #5: Overall Rating: 4/5 Weve been using Pegas Field Service Management offering since a few months now, and have found it to be quite helpful in automating service, increasing customer satisfaction and managing customer profiles. The interoperability and integration of the system have been adequate, with no major complications in connecting with our back-end systems. The platform is secure and it is able to offer personalized customer experiences in line with our standards. Value for money wise, it is worth the price point - however, it could have better usability features, and some areas could use more flexibility. Overall though, I would recommend it as a reliable option.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Dec 14, 2022
I recently worked with Pega Platforms Field Service Management offering, and I have to say, I am very impressed. The intuitive drag-and-drop platform made it easy to create and deploy services and apps quickly, which saved us a great deal of time and effort. Additionally, the automated scheduling feature was especially helpful for optimizing workflows and keeping everything running efficiently. The cost-effectiveness of Pega Platforms Field Service Management offering was greatly appreciated. All of the services are subscription-based, and discounts are available for certain features. This allowed us to save money without sacrificing quality. All in all, Im more than pleased with my experience with Pega Platforms Field Service Management offering. The features were intuitive, cost-effective, and the customer service was incredible. I would rate this offering a 10/10!
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Dec 13, 2022
4) As a senior manager in a large organization, I have been using the Pega Field Service Management system to help us manage our teams performance in the field. We are highly satisfied with the service and performance and recommend it to everyone. The easy to use technology allows us to customize it to fit our teams specific needs and maximizes the effectiveness of their client visits. The system also has proactive features and notifications, allowing us to remain informed of any potential issues and take necessary action. We are extremely satisfied with the cost of ownership, as the system is highly cost-effective, helping us save money. I am confident in the innovation and use of next generation technology incorporated into the service management system and believe anybody would be hard-pressed to find better options. Overall rating: 5/5 stars.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Dec 13, 2022
Example 3 As an R&D head of a field service operations company, Id rate Pega Platform very high as far as its features, futuristic use cases and cost of ownership is concerned. Ive been using this software for nearly one and a half year and Im quite amazed at its capabilities. The user-friendly interface, automation rules and AI capabilities are incredibly helpful for running efficient field services. Plus, the inclusion of facial recognition and drone control capabilities sets it apart from its competitors. These revolutionary features cost quite a bit if I purchase them separately. But with Pega Platform, Im getting all these features as a whole at an affordable price which is phenomenal. The setup process was also time efficient and although I faced certain compatibility issues while setting up the cloud platform, the customer service team was quick in resolving them. Overall, Im completely satisfied with the performance of Pega Platform. Id rate it 4.8/5 for its excellence in providing futuristic use cases and cost of ownership.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Dec 12, 2022
Review 3: Pega Platforms Field Service Management solutions have been a lifesaver for our organization. We have been able to leverage their powerful integration capabilities to quickly and easily connect multiple systems, resulting in dramatic increases in efficiency. In addition, their user interface is incredibly intuitive, making it easy for our users to find the information they need quickly and accurately. On top of that, the platform is also incredibly cost-effective. As it does not require expensive hardware and software, our overhead costs have been greatly reduced. Furthermore, the pricing plans offered are highly competitive and well within our budget. I couldnt be more pleased with our decision to use the Pega Platforms Field Service Management solutions. They have allowed us to improve our operations dramatically, and their integration and cost-efficiency make them an unbeatable choice for any organization. Rating: 10/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Dec 12, 2022
Review 2 (Rating: 3/5) As an engineering manager at a large enterprise, I recently evaluated Pegas Field Service Management offerings for our organization. Pega provides a wide range of features, from mobile workforce scheduling and asset management to workflow automation and IoT integration. However, after assessing the platforms offering in detail, I have doubts about its ability to fully support our needs. In particular, I found the APIs limited, which could make it difficult for us to integrate with more advanced tools. Additionally, Im somewhat concerned about its capacity to scale as we grow. Our team found the IoT integration to be somewhat lacking, as well as the overall number of features from a value-for-money perspective. Having said that, I do acknowledge that Pegas Field Service Management offering can bring a lot of potential to our organization. The price is attractive and the overall architecture is attractive. I believe the platform can be a great fit at the right price. Overall, Pegas Field Service Management offers a lot of potential, but I am not yet entirely convinced that it is the right fit for our futuristic use cases. I rate it as a 3 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Dec 11, 2022
Review #3 - PEGA Field Service Management I recently had the opportunity to try out the Pega Field Service Management platform and I must say, I was absolutely delighted with the results. Not only did it offer an outstanding suite of features to manage our field technician staff, but it also provided me with a range of customizable options so I could tailor it to my organisations needs. Onboarding was a simple and intuitive process. Within a few clicks, I was able to set up a mobile and web-based solution with all the data and information our agents needed, regardless of their location. I was also able to easily integrate our existing technologies with the platform, which allowed us to access the service on our smartphones for added convenience. In terms of customer service, the team at Pega were immediately available to answer any questions I had, and always provided prompt and helpful responses. I highly recommend the Pega Field Service Management platform. It provides everything I need to manage my service team effectively, whilst also providing a convenient, cost-effective and responsive customer experience. Rating: 9.7/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Dec 11, 2022
I recently had the pleasure of trying out Pega Platforms Field Service Management offering and I am very pleased with the results. As a Procurement Manager, I need to make sure that my resources are properly managed and this software does just that. The customer service provided by Pega Platform was outstanding. Every query I had was addressed promptly and with much care. The help documents, FAQs, and tutorials have also been extremely helpful. All in all, the customer service experience was truly top-notch. The software itself is incredibly easy to use. Even with my limited technical skills, I was able to quickly understand the interface. Furthermore, the software is highly customizable, allowing me to tailor it to my own needs. In conclusion, Pega Platforms Field Service Management software has been a great asset to my organization. I highly recommend the product to anyone looking for an easy-to-use, streamlined service management solution. I give it a 5 out of 5 rating for its fantastic customer service and great usability.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Dec 10, 2022
Pega Field Service Management offering review #4 Its been quite a ride using Pegas Field Service Management offering. As a VP of Operations I have personally seen how after sales support has quickly responded to any service requests ever since the deployment of the solution. Its created a much better customer service experience that has significantly reduced escalations. The product quality of the offering is outstanding too. It provides users with a flexible and intuitive platform to manage complex service requests. Plus, the mobility component helps increase our responsiveness to customers in real time which helps foster a strong customer relationship. Im sure to give this offering a 5/5 rating and I can highly recommend it to other businesses as well. The value it provides is undeniable and the tools it packs are a great asset to creating an impeccable customer service experience.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Dec 10, 2022
Pega Field Service Management – Use Cases (4.5/5) Pega Field Service Management is a great enterprise-level product that offers a range of useful features for managing field service operations. It offers a wide variety of use cases, from basic customer service tasks to complex field service operations, making it perfect for companies in a variety of industries. The products mobile-friendly interface also makes it easy for field service personnel to use the product from anywhere. Furthermore, it has a range of features that have been tailored to meet the needs of different organizations and makes it easy to use. In addition, the product is priced separately for enterprise and government customers, allowing them to pick and choose the features they need without paying more. Overall, I would rate Pega Field Service Managements use cases at 4.5 out of 5. The product offers a great range of features and can be used in numerous scenarios, making it a great choice for enterprises of all sizes.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Dec 09, 2022
Ive had my fair share of experience with Pega Platform as a Field Service Management, and, while there are some positives, I find it hard to wholeheartedly recommend to others. Leveraging the platform definitely provides a highly customized user experience, with great visual workflow designers and easy-to-use logic tools. This, despite the fact that the cost of ownership can be significantly high. Unfortunately, when it comes to interoperability and integration, the platform falls short. Youll quickly run into problems when attempting to connect it with any other business-critical software. This means youll have to manually add connections between the two, which is not only time consuming but also cumbersome. I admit that the support team is reliable and helpful in getting you up and running on the platform, but I have been disappointed by the lack of features that could facilitate customization. On the other hand, even the paid versions of the software dont always provide a competitive performance when set against other programs. My experience with the Pega platform as a field service software is thus a mixed bag, and I would rate it a lukewarm two and a half stars. While its powerful features appeal, its cost and limited interoperability hold it back.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Dec 08, 2022
Review 3: Pegas Field Service Management (FSM) offering is a great solution for mid-market companies. We have been using it to great effect - the features such as real-time customer and service order tracking, as well as automated maintenance scheduling have been invaluable. I was also delighted to discover that the FSM platform could easily be integrated with our existing customer service and CRM systems. The quality of the product is outstanding and the customer support has been top-notch. I have no complaints about the product itself, but I would like to see better loyalty and rewards integration in the future. Despite this, I am thoroughly impressed with the FSM offering and I would highly recommend it. Rating it 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Dec 07, 2022
5 It is with pleasure that I give my review on the Pega Platforms Field Service Management offering. We have been using the platform for a few months now and have been very impressed with the results. The platform offers many excellent features that have been critical for our operations. This includes fleet tracking, predictive analytics, remote service support, and automated workflow capabilities. These features have enabled us to become much more efficient in our post-sales service, resulting in higher levels of customer satisfaction. The platform also allows for easy integration with other systems such as accounting and customer relations management solutions. This is highly beneficial in terms of streamlining and coordinating operations. The Pega customer care team has also been highly responsive and helpful whenever we have needed assistance. I am sure I speak for all of us when I say that we are quite happy with the Pega Platforms Field Service Management offering. I would rate it a 9.2/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Dec 07, 2022
Review 1: Im an engineering manager and have been using the Pega Platform as my companys Field Service Management for a few months now. So far, Im really happy with my experience; the software is highly interoperable and works great with other systems. It also has significant benefits in terms of system integration, which has enabled us to have better control and visibility over our operational data. We were a bit wary of the cost of ownership at the outset but so far, the pricing and value equation have been favorable. Im especially pleased with how the platform has reduced manual data entry errors and streamlined the workflow. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Dec 06, 2022
##Review 3 My experience with Pega Platforms Field Service Management offerings has been fairly mediocre. To start with, the integration and interoperability offered by the platform was not as seamless as it was promised. Putting together different modules was not easy, and even after the process was done, the glitches that made their presence felt were too frequent. On top of this, the ease of use was also not up to the mark. The user interface is far from intuitive and I often find myself overwhelmed by the complexity of the platform. Taking all of this into consideration, I would rate the product a 2/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Dec 05, 2022
I have had the pleasure of using the Pega Platforms Field Service Management offering for a number of years and I can confidently say that Im extremely pleased with its reliability. The software has proven to be incredibly stable and dependable, allowing us to manage our operations with greater agility and efficiency. With this software, its been incredibly easy for us to keep track of our deployments and assign tasks to be completed in a timely manner. Its integrated into our current systems and processes seamlessly, allowing us to leverage our existing resources without major adjustments. The platform also offers real-time tracking and performance stats critical to the success of our field service operations, which gives us confidence in how effectively our teams are performing and helps improve productivity. Overall, its reliability has been top-notch and Id rate it 9/10. Review 2 - Product Innovation
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Dec 05, 2022
CUSTOMER SERVICE Id rate my experience with PEGAs customer service with 1.5 stars out of 10. Every time Ive tried to get help from PEGAs support, I have been left waiting for hours and all that time leads to nothing. They are not just slow but unresponsive as well. The only way to get help from PEGAs support is through tickets, which take ages to be acknowledged and acted upon.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 05, 2022
The Pega Field Service Management offering has been truly remarkable with its level of innovation and progressive features. Since its initial development, the product has kept up with the changing times, introducing features and improvements that have been quite helpful. The product has introduced features that go beyond the conventional management capabilities, such as situational awareness and personalized coaching, which I think will help us move towards the next generation of field service management. Were also given access to a great support team and get regular product updates as well. Overall, Id rate the products innovation 8/10. Review 5 - Product Reliability
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Dec 05, 2022
Review 2 on Pega Platforms Field Service Management offering I recently evaluated the Pega Platforms Field Service Management offering and can certainly recommend it to companies looking to manage their field service operations more efficiently. The platform provides useful features such as automatic scheduling, real-time notifications and analytics. With the easy-to-use web-based console, its easy to manage and view operations in real-time. The platform also provides helpful development and debugging tools with extensive documentation. The integration capabilities of the platform are really impressive, allowing companies to integrate with back-end systems, Cloud, and Mobile. Beyond this, the service is fully supported by the Pega team, offering assistance when needed. All in all, I would give this service a 4 out of 5 as these features offer a great value for companies looking for an effective Field Service Management solution.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 04, 2022
Review 3: I recently researched Pega Platform for use as a field service management solution for my business. In general, I was pleasantly surprised with what I found. It had a comprehensive set of features and was easy to use. The interoperability of the platform was also impressive, as I was able to easily integrate my existing systems. That said, I did find the cost to be too high in comparison to other similar solutions. Overall, I give the value for money a rating of 6/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 03, 2022
Data security is of utmost importance for us, and Pega Field Service Management does not disappoint. The system offers robust security measures, including encrypted connections, advanced firewalls, automatic logouts and more. As a result, we have peace of mind that our customer data is safe and secure. We have also benefited from idempotency, which allows us to ensure that any customer data is not stored or modified in case of any network disruption or error. We are certainly satisfied with the security standards of Pega Field Service Management. Rating: 10/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Dec 03, 2022
2 Having recently studied the Pega Platforms Field Service Management offerings, I am glad to provide a review. The big picture view of their product vision seems strong to me. The core ideology of their product appears to center around creating a transparent atmosphere for the field service industry, particularly with the idea of decreasing costs, creating faster response times, and providing improved customer satisfaction. The product features also shine. Users have the capability to access customer information from multiple devices and work in a real-time environment, for a deep analysis of service operations. Moreover, the platforms flexibility offers a customizable approach, in accordance with an institutions specific needs. This aspect of configuration optimizes cost/benefit analyses. All things considered, I am pleased with the cost/value ratio of the Pega Platform. Its impact on customer satisfaction and cost control measures make it a viable option for the field service industry. In my opinion, I would rate the product an 8.5/10 for its fulfilling vision, solid performance, and overall value.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 03, 2022
Pega platforms Field Service Management offering Review #4 Having used the Field Service Management package from Pega Platform, I can say that it is a powerful and efficient tool for tracking and managing customer service activities. It provides a comprehensive view of customer tickets, service calls, and live metrics, allowing us to respond quickly to customer queries. The automated case management system is especially helpful in quickly triaging and routing customer service tickets, saving us time and effort. Integration with other software applications was also smooth and effortless. My only issue was with the user-interface, which I found to be a bit unintuitive. This made onboarding our team a lengthy and tedious task. Considering its efficient features and reliable after-sales support, I would rate Pega Platforms Field Service Management package 4 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 03, 2022
Review #2 Having worked with Pega Platforms Field Service Management solution for a number of years now, I must say I truly appreciate their approach to interoperability and integration. Not only does their platform make it incredibly easy for us to connect with other services within our organization, but it also allows us to easily extend our services to our customers. With the ability to fetch data from other services, we can quickly provide customers with the personalized experiences they expect. We also have the ability to support futuristic use cases without needing to purchase separate services or implement complex integrations. Id say Pega Platforms Field Service Management gets a solid 8/10 in ensuring we can support modern, futuristic use cases.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Dec 03, 2022
Review #4/Overall Innovation and Use of Next Generation Technology Pega Platform has been great for our needs due to its next gen tech. Weve found it to be very powerful both as an individual platform, but even more when its paired with other apps and programs. We recently decided to add in some AI and machine learning protocols, and it has made quite the difference. And all of this leveraging real-time data too were really impressed. Id be more than happy to give Pega 5 out of 5 stars for its innovation and use of next gen tech.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Dec 02, 2022
1. Being a partner of Pega Platform is one of the best decisions I have ever made. Their Field Service Management offerings are the best in the industry. I have seen a tremendous increase in customer satisfaction and efficiency due to its advanced features. It offers superior customer service, effective communication of information to customers, tracking of customer service interactions, and efficient system for automating labor-intensive processes. What I appreciate the most is the ability to quickly tailor make features to fit my customers needs, and configure the system quickly to make sure our customers dont have to wait for us to make the necessary adjustments. Some of the key features that have helped us provide better customer service include sophisticated real-time status dashboard, automated scheduling and tracking, and dynamic task loading. The entire process has been streamlined and the results have been outstanding. There is hardly any downtime in the whole process, thanks to its 24/7 support system. It is also future-ready and I am sure its implementation will benefit my companys growth in the years to come. Rating: 10/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Dec 02, 2022
Review 2 As a small business owner, I recently purchased PEGA Platforms Field Service Management offering and let me tell you, Im pretty impressed. The platform has certainly changed the way our team operates, making the entire customer service process so much more efficient. Firstly, the power of predictive analytics available on the platform has provided us with tremendous opportunities for growth. Through predictive insights about ticket resolution times, customer sentiment analytics and a lot more, we now have the ability to anticipate customer needs. Aside from that, the overall innovation and use of next generation technology within this platform is quite impressive. For example, we use the automated ticket reconciliation feature to audit ticket resolution times and identify anomalies that may exist. By leveraging such features, weve been able to improve our service quality while also saving a lot of time and money. Im really pleased with the value for money that the platform offers. The cost-effectiveness of the platform has allowed us to remain competitive in the market. All in all, Id highly recommended PEGA Platforms Field Service Management offering to small business owners. Rating: 4.8/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 01, 2022
Example 5: Im delighted with what PEGAs Field Service Management system has to offer. It combines powerful automation capabilities with advanced data analytics to optimize customer service operations across engineering and customer service teams. It offers a great range of features that help to streamline customer service processes, from managing customer interactions in real-time to optimizing customer service workflows. The system provides us with data-driven insights to gain valuable customer information and this has been really helpful in helping us identify areas of improvement and deliver a better customer experience. The mobile compatibility has been a major plus, offering us the flexibility to access customer service and operations data on the go. This helps to significantly improve efficiency for our engineering teams. Overall, Im highly impressed with the PEGAs Field Service Management system. It offers a comprehensive yet intuitive user experience, a range of advanced automation features, and great value for money. Id give it a rating 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Dec 01, 2022
: 1. I recently purchased the Pegasystems Field Service Management software for my company, and it has been a great success. The software is easy to use and you can customize it for your companys unique needs. Its very user friendly and the reports and analytics that the software provides are comprehensive and easy to understand. The Artificial Intelligence (AI) capabilities are beneficial in that its able to make sure your service staff are more efficient with their time. The customer service support has been great and always very responsive when I had questions. My overall rating on the Pegasystems Field Service Management software is a 4.5/5. The only downside is that it can be expensive for smaller companies, but the quality and user-friendliness of the software make it worth the cost.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Dec 01, 2022
Pega Field Service Platform Review by Engineering Manager -3 Having worked with the Pega Platform for Field Service Management for a few years now, I can honestly say this is a winner. It boasts an impressive range of integration and interoperability options, allowing us to rapidly link up with new systems and software. And the platforms futuristic use cases are also very advantageous allowing us to stay on the cutting edge of technology. The only drawback weve come across so far is that the software can be a bit hard to learn and use. However, they offer a comprehensive library of learning materials and resources to get up to speed quickly. Rating: 8.5/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Nov 29, 2022
Pega Field Service Management – Use Cases (4/5) Pega Field Service Management provides a range of benefits to enterprises looking to improve their field service operations. It is highly capable and offers a wide variety of use cases, from basic customer service tasks to complex field service operations. It can be used for a variety of tasks, such as equipment tracking, job scheduling, and asset tracking, making it perfect for companies in a variety of industries. The products mobile-friendly interface also makes it easy for field service personnel to use the product in the field. In addition, it offers tight integration with customer relationship management (CRM) and customer service systems, allowing easy access to customer data from anywhere in the world. However, I have encountered a few minor issues with the products user-friendliness. It may take some time for new users to get used to the product and start using it efficiently. In addition, the product is priced separately for enterprise and government customers, which may create an issue for budget-conscious customers. Overall, I would rate Pega Field Service Managements use cases at 4 out of 5. The product offers a wide range of features and can be used in numerous scenarios, making it great for enterprises of all sizes.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Nov 28, 2022
Review 2: I recently became aware of Pega Platform as a possible solution for my Field Service Management needs. The solution seemed to offer a wide range of features and capabilities that would fit my business needs well. I was particularly impressed with the scalability and interoperability features, as it allowed for easy integration with other tools and systems I was already running. I found the pricing model to be a bit steep, but given all the features I was getting, I decided it was worth it. In terms of value for money, I would rate it 8/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, SME Company
Nov 28, 2022
3. The Pega Platform Field Service Management software is a great tool for any company looking to improve their customer service. It has powerful features like AI for efficient and cost-saving solutions, and also clear visualizations of analytics to give valuable insights into customer service needs. The user-friendliness and customization options of the software are among its best features, making it easily adaptable to any organization. It can be a bit pricey at times, but the cost is worth the efficiency it provides. My rating is 4/5, as I believe its a great overall product, but it can be a bit expensive for smaller companies.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Nov 27, 2022
Review 2: Ive been using PEGAs Field Service Management offerings for my company and overall, Ive had an okay experience with it. The customer service and support have been okay, sometimes I have had to wait a while for a response but I eventually got a response. The platform itself was relatively easy to set up, but the features are quite confusing and it takes a lot of digging around to understand how to use the different features. I also think the platform has not kept up with the recent technological advancements as much as I have hoped. While it is great for the more standard use cases, it simply cannot handle the more futuristic ones required in the modern world. For these reasons, I rate PEGAs Field Service Management 2.5 out of 5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Nov 27, 2022
I have been using Pegasystems Pega Platform for close to three years now and I have had an amazing experience with it. Their product vision and features, integration with external applications and interoperability are all top notch and make it great for field service management. The platform is easy to use, with an AI-driven assistant that has drastically decreased the response time for incoming requests. The user interface is modern and intuitive, making it easy for my employees to manage customer queries and tasks. And customer support team is amazing, always willing to help and fast with their responses. Overall, I would highly recommend the Pega Platform for anyone in the field service industry. It has vastly improved my organizations ability to serve customers and, most importantly, increased customer satisfaction. I rate it 10/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Nov 26, 2022
5. Working with Pega Platform across all its Field Service Management offerings has been nothing short of a pleasure. Its advanced features and customer service system allows us to deliver the best service to our customers with minimal effort. I appreciate the ability to configure and customize the system to fit our customers needs. The efficient tracking and automated scheduling of customer service activities have greatly helped in maintaining accuracy and reducing data entry time. Its 24/7 customer service feature is quite amazing as there are hardly any downtimes in the system. There are, however, some glitches and issues that occur every so often and can be a bit annoying. I hope these issues will be resolved soon. Rating: 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Nov 25, 2022
Pega Field Service Management offering - Review 2 Having tried out a few available service management solutions before, I can safely say that the Pega Field Service Management offering really stood out to us at our midmarket company. What really got our attention was the comprehensive and feature-rich application that this provided us with. The predictive analytics and scheduling capabilities available to us with this technology made it possible for us to approach our customers requests and needs in the most effective and efficient way imaginable. Not to mention that the intuitive design of the user-friendly interface has drastically increased our staffs productivity. The drag and drop capability of the interface also gave us the ability to customize the tasks management dashboard to our own specific needs. The one thing I would want to be improved, however, would be the cloud-readiness of the technology, which could still be better. Overall, I would highly recommend the Pega Field Service Management offering to our peers, and I reckon its worth investing in. Id give this technology a rating of 8/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Nov 25, 2022
5) Pega Platform: My Experience as an Engineering Manager As an Engineering Manager, I recently had the chance to use the Pega Platform for field service operations and I must say that I was pleasantly surprised. The product vision and features incorporated in the platform have certainly given it an edge over other similar services. Plus, the overall innovation and use of next-gen technology is just astounding. The workflow of the Pega platform is simply amazing. It has enabled us to streamline the whole process from scheduling to tracking contact and invoicing. With the help of the intuitive interface available on multiple devices, accessing data becomes incredibly easy. Likewise, the ‘workers-in-the-loop and ‘customer-in-the-loop options have been great as it helps us configure scenarios for our customers according to their specific requirements. Moreover, I have also been impressed by the case management functions of the Pega Platform. The data transfer from the internal repository to the external CRM tool is automatic which helps reduce response times and decreases the manual effort of maintaining records. Without a doubt, I can proudly recommend the Pega Platform to anyone who is looking for a tool for field service management. Product Vision & Features 8/10, Overall Innovation & Use of next-gen tech 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Nov 24, 2022
Our company recently deployed Pega Field Service Management, and we are absolutely delighted with its interoperability and integration capabilities. From the outset, the system was extremely easy to integrate with all of our existing systems, providing a cohesive experience to our users and allowing seamless connectivity of customer data and other important parameters. Additionally, the system provides multiple, convenient options for integrating customer-facing interfaces, from web and mobile apps, to customer portals and more. This seamless integration made our transition much smoother and resulted in improved customer satisfaction. We definitely give Pega Field Service Management full marks for its Interoperability and integration capabilities. Rating: 9/10
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Nov 24, 2022
Review 5: We recently signed up for Pegas Field Service Management platform to manage our field service operations. At first, my expectations werent high as I had heard mixed reviews about their offerings. But, I can state that Im quite happy with the performance of the platform. It is equipped with a comprehensive set of features for managing field services. It also offers a quite decent customer service and we havent had many issues with that. Overall, I would say the platform is good, however it could be slightly more cost effective. Rating: 7/10 - Value for money
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Nov 24, 2022
2. Pega Platforms Field Service Management software is a great solution for companies looking to automate their service needs. It has comprehensive tracking and analytics that allow companies to make precise decisions in regards to customer service. Additionally, the AI features are very helpful in optimizing and speeding up service processes. Its great for companies with a large global client base as it allows for easy viewing and tracking of service issues no matter where they are around the world. Its intuitive, user-friendly design makes it easy for anyone to navigate and setup the software quickly. Rating the software 5/5. Ive been very impressed and it has enhanced our customer service practices greatly.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Nov 23, 2022
I have been using Pega Platform as a Field Service Management for the past few months, and I must say that I have been quite pleased with it. The software has a wide range of futuristic use cases and an intuitive graphical interface, making it easier to manage data and services. Also, the softwares integration with other systems and applications is quite helpful. Additionally, the customer support team is available to answer all my queries and provide assistance whenever necessary. However, I must mention that the software lacks in some areas. The analytics and reporting features of the software are generally quite limited, making it difficult for me to get insights into my operations. Moreover, the softwares mobile interface is a bit slow and inconvenient, which can be a major hindrance when doing a field job. Overall, I would rate Pega Platform as a Field Service Management as four out of five stars. The software offers a great platform to manage various data and services, but its analytics and reporting capabilities need to be improved.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Mid Market Company
Nov 23, 2022
Review #1 Ive had the pleasure of using Pega Platforms Field Service Management offering in my industry (tech) and Im surprised at how easy it was to integrate with our existing system. The integration was very straightforward and the support team was great at walking me through the process. I was immediately impressed with the interoperability and future-proofing capabilities that the platform offers. It is designed to support integration between existing services in a business and powerful, custom user-specific experiences that are built into the system. This allows for a lot of flexibility and scalability that we wouldnt have had with previous models. I would give the interoperability and integration a 9/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Nov 22, 2022
Review 2: Pegas Field Service Management (FSM) offering has been a great asset to our mid-market business. We were initially sold on its features like real-time customer and service order tracking, as well as automated maintenance scheduling. And the fact that they could be easily integrated with our existing customer service and CRM systems was a great bonus. Weve also seen positive results like increased task visibility and better control of our inventory. The quality of the product is great as well. The interface is easy to use and the customer service team is highly professional and always ready to help. However, there are still a few features, like customer reward and loyalty integration, that could be improved. Despite these minor issues, I have found FSM to be an excellent solution for our business and I would highly recommend it to other mid-market companies. Id rate it 8/10.
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Nov 22, 2022
1. Im an engineering manager, and Im here to review Pegas Field Service Management offering. My assessment here is based on their vision, features, and value for money. Pega has a good product vision with its field service management platform. Its designed to help companies better manage their field service personnel and its associated resources, providing users with visibility and an end-to-end approach to the service delivery process. Thats definitely something that I like. Their platform opens up opportunities for analytics and process automation, helping boost the efficiency of a companys service delivery. When it comes to features, Pegas platform does provide quite a few. The key ones being the field service tracking, self-service portal and analytics. The tracking feature in particular is ideal for tracking the progress of service requests, providing customers with updates, and helping them optimize their operations in general. The self-service portal is also a great one, allowing customers to easily monitor the progress of their service requests. And the analytics feature gives users excellent visibility into the metrics of their operations. The value for money is also good in my opinion. Pegas platform is quite affordable, and its prices are quite competitive with other field service management offerings in the market. Overall, I would rate the Pega platform as good. Their vision is great, the features are useful, and the value for money is good.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Nov 22, 2022
Pega Platform as Field Service Management - Review 5
Useful
(0)
Not useful
(0)
Buyer, SME Company
Nov 21, 2022
Pegasystems Field Service Management Offering Review #4 Recently Ive been looking into Pegasystems Field Service Management offering. Its a comprehensive software that provides a range of features and capabilities to help organizations streamline their customer service processes. The key feature of this offering is its automated workflows. This feature allows organizations to instantly assign tasks and manage customer feedback, helping to create more efficient customer service experiences. This streamlines customer service delivery, helping to reduce customer wait times and increase customer satisfaction. The other features that I like about this offering are its mobile capabilities, predictive analytics and integrated reporting tools. These features give organizations insights into customer behavior, enabling them to provide more personalized service. In conclusion, Im quite pleased with Pegasystems Field Service Management offering. Its a powerful tool with a range of features that can help organizations take their customer service operations to the next level. Rating – 4.9/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Nov 21, 2022
PEGA Platform has been an integral part of our Field Service Operations and I want to share my experience with it so far.
Useful
(0)
Not useful
(0)
Buyer, North America SME Company
Nov 21, 2022
4 Having recently tested Pega Platforms Field Service Management offerings, I am pleased to provide my honest opinion on the product. My overall assessment of the product vision is positive. Specifically, PEGAs mission is focussed on creating a transparent atmosphere for the field service industry, promoting cost control, improving response times and encouraging customer satisfaction. The features of the platform are quite impressive in this regard. Deployers and users can access user-information from various devices, allowing for advanced analytics on service operations and providing quick reaction times. Additionally, admins have the flexibility to customize the platform to their needs, contributing to an even deeper cost/benefit ratio assessment. Overall, Pegas product provides good value for the money. Their aim to promote cost control and customer satisfaction merit the product an 8/10 in my books.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Nov 20, 2022
. ##Review 1 I recently got acquainted to Pega Platforms Field Service Management offerings, and the experience was less than ideal. Initially, the promise of interoperability and integration was very attractive and it piqued my interest. However, the reality was far from that. Interoperability between platforms was an issue. Most of the integration was manual and had several glitches. This turned out to be time-consuming, as well as ineffective. Additionally, the ease of use is not up to the mark either. The user interface of the platform is not intuitive, nor is it interactive enough. It is not user-friendly and I find it overwhelming. I give the Pega Platforms Field Service Management offerings a 2/5.
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Mid Market Company
Nov 20, 2022
Weve recently switched to the PEGA Platforms Field Service Management offering and so far, so good. The customer service has been top-notch with queries answered quickly and any issues resolved without delay. Id rate their customer service an A+ without a doubt. As far as value-for-money goes, its been a mixed bag. The fees are a bit on the expensive side but the discount weve been able to receive have helped us offset those expenses. Id rate their value-for-money an A-. All-in-all, I would certainly recommend PEGA Platforms Field Service Management offering if youre looking for great control, efficiency, and customer service at a reasonable price.
Read
more
Useful
(0)
Not useful
(0)
Success
info
Error
