IFS Pricing & Reviews
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Summary
IFS Overview
IFS Field Service Management (FSM) is an enterprise-grade software designed to empower businesses with the agility, visibility and control needed for streamlined field operations and customer service excellence. This comprehensive cloud-based suite features integrated tools to help organizations take field service management to the next level.IFS Features
• Workforce Management: Dynamic scheduling and dispatch, resource planning and optimization, crew management.• Service Contract Management: Renewal and upsell opportunities, automated invoicing, customer renewals tracking.
• Field Service Automation: Equipment tracking and maintenance, service delivery process automation, real-time customer updates.
• Mobility: Offline mode capabilities, customer self-service, real-time updates.
• Reporting & Analytics: Insights and reporting, customer feedback tracking, customer service benchmarking.
• Integration & Connectivity Features: Device synchronization, ERP integration, automatic data sync for technicians.
Technical Details
• Deployment Model: Cloud-Based, On-premise, Hybrid• APIs: REST APIs and SDKs for custom integrations
• Supported Devices: Mobile, wearables, luggables
• Supported OS: Android, iOS, Linux, Windows, Web-based
• Hosting Requirements: Public, private or hybrid cloud
• Authentication and Compliance: Support for multi-factor authentication, access rights and roles management, data encryption
IFS Pricing
IFS Field Service Management is available on a subscription basis and pricing is based on user licenses and the number of devices used. Enterprise plans are available, which include enhanced customer support, advanced analytics and reporting, and custom integrations.Industries it Serves
IFS Field Service Management is designed to meet the needs of mid-sized to large enterprises in a variety of service-centric industries, including:• HVAC
• Electrical
• Plumbing
• Security and Fire Alarm
• Automotive
• Logistics and Warehousing
• Healthcare
• Retail
Customer Type it Caters to
IFS Field Service Management is designed to meet the needs of mid-sized to large enterprises with a focus on customer service excellence. It is best suited for organizations that need:• Automated tools for workforce management and service contract management
• Robust field service automation capabilities
• Advanced mobility features
• High-level reporting and analytics
• Powerful integration and connectivity options
• Accessible customer self-service
• Customer feedback tracking.
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IFS Reviews
Buyer, Europe Company
May 18, 2023
Review Five When it comes to Field Service Management, IFS Field Service Management is undoubtedly one of the best solutions available. With user-friendly features and a range of helpful services, IFS makes organizing and managing field operations much simpler. On the negative side, however, I have found their customer service to be somewhat inconsistent. At times, they have been quite helpful, but on other occasions, they have been slow to respond or unhelpful in resolving issues. This can be an issue when attempting to troubleshoot problems and needs to be improved. Related to this, the innovation of IFS Field Service Management is also an area for improvement. While the program does contain some useful futuristic solutions, some of the services could use a little more work. For example, their Predictive Maintenance service is still quite basic compared to some other providers. All in all, IFS Field Service Management is a great program for organizing and managing field operations. However, there is definitely room for improvement in terms of customer service and innovation if the program is to stay ahead of the competition. Rating: 7.5/10
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Buyer, North America Mid Market Company
May 17, 2023
Review on IFSs Field Service Management Offerings -5 I have been in the service industry for over two decades and I must give a shoutout to IFSs Field Service Management packages. From the get go, I was absolutely mesmerized by the overall innovation of the product. The use of the latest technologies such as IoT, Augmented Reality and AI have been a boon for the service industry, allowing for the customer experience to exceed expectations at every turn. Interoperability and integration between different systems also worked well. The ease of customer experience when it comes to Point of Sale setups to inventory management was simply unbeatable. To conclude, I wholeheartedly give IFSs Field Service Management a 5 Star review.
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Buyer, Europe Company
May 17, 2023
2. We recently relied on IFS Field Service Management Offering to manage customer service requests and customer related activities at our firm and we are quite content with the results. The product features are quite cutting edge and have intuitive design layouts. The product vision and futuristic use cases have enabled us to handle unforeseen customer service cases with ease, something which we have valued immensely. The features included within the Field Service Management Offering from IFS include all the customer related data and the tracking of the employee in the field with access to geo-location tracking, efficient payment processing and even job scheduling. Each of these features have worked quite seamlessly and they have automated customer management processes significantly. The customer service network incorporated within the offering is top notch and it has enabled us to assure collaboration between our resources and customer service help. On top of that the standardized reporting within the system has allowed us to keep track of our progress and customer service rate in a better way. I would highly recommend the Field Service Management Offering from IFS, which I rate it a 4.8/5
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Buyer, UK Company
May 16, 2023
4. I have thoroughly enjoyed working with IFS Field Service Management. As we all know, the success of a service-oriented business is determined by its ability to quickly respond to customer inquiries and service requests. IFS has made this possible by providing us with an efficient and reliable way to coordinate and monitor resources, manage workforce scheduling and optimize our entire network of field agents. In addition, IFS is incredibly user-friendly and requires minimal training for users to understand. Most importantly, the cost of ownership for IFS is unbelievably reasonable, ensuring that our company is making the most of its resources. Rating: 5/5
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Buyer, UK Company
May 15, 2023
I recently had the opportunity to work with IFS to implement their Field Service Management products as a supplier partner. My experience has been exceptional from the get go, starting from the customer service. Right from the initial stages of engagement, their customer service team had been responsive and helpful. Even when I had doubts about certain features, they had comprehensive answers that simplified the process and addressed my concerns, solving any related issues I had. I have been extremely pleased with the platforms functions and capabilities when it comes to field service management. It comes in handy when it comes to tracking inventory, managing workforce and tracking costs. The simplicity of the whole set up makes it very convenient to use, saving time and allowing me to focus on other processes. Additionally, its integrations with IoT are useful in the context of the rising trend in the Digitalization of Field Services. All in all, Im extremely satisfied with their products, customer service and their ability to keep up with trending technologies. I would highly recommend IFS to anyone who is considering a Field Service Management system. 5 stars!
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Buyer, Asia Pacific Mid Market Company
May 13, 2023
Intermediate Field Service Management-Review#4 Intermediate Field Service Management (IFS) has been a great business partner for us as a small business. We recently upgraded our field service management to use IFSs model and have been highly satisfied with their products and services. IFS addresses the cost concerns of a small business by providing outstanding value for money with their customizable modules. Our team has been amazed with their comprehensive offerings and intuitive interface, both of which are extremely user friendly. The pricing is also very competitive and highly economical compared to other offerings in the market. The Overall Innovation and use of next-generation technology has also been remarkable. We love the unified platform which makes managing our business activities easier than ever before. The automated scheduling functions are also very useful, helping my team to manage resources with ease. Our employees have also enjoyed the user friendly design of the platform; its easy to own the system with minimum effort. In conclusion, IFS has ticked all the boxes for us and I highly recommend them for small businesses. I rate them 5 out of 5 for Cost of ownership, Overall Innovation and use of next generation technology.
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Buyer, North America SME Company
May 12, 2023
4. IFSs Field Service Management Offering has been a great addition to our firm and is a great way to manage our resources in a better way. With its futuristic use cases we can handle unforeseen customer service cases with ease and prioritize them accordingly. On top of that the product vision and features included in this offering has been quite useful and enabled us to comprehensively keep track of our customer service requests and monitor them in real time. Each customer request and every customer related task is organized and easy to track with IFSs Field Service Management Offering. The integrated customer service network with standardized reporting have enabled us to have a clear view of our customer service progress. We even have access to some of the advanced features such as remote problem-solving, inventory management and job scheduling, enabling us to manage our resources easily. All in all, the Field Service Management offering from IFS is a beneficial addition to our firm and it has enabled us to enhance our customer service model with more convenience and better results. The product vision and futuristic use cases have really benefited us, allowing us to streamline our customer service processes in a better way. I would rate this offering a 4.95/5
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Buyer, North America Mid Market Company
May 11, 2023
Being able to capture accurate data with IFSs Field Service Management options has been a huge benefit. Being able to track expenses and utilization in real-time has enabled us to make well-informed decisions that have improved efficiency and boosted revenues. Additionally, automation of processes has taken technician time from managing paper records to performing hands-on tasks. The cost to break even on the investment was speedy, and now that were up and running we havent experienced any license fees or hidden costs. Researching the market, I can confidently state that IFS offers one of the best cost to value propositions available. Id rate it 4.7/5 stars.
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Buyer, Asia Pacific Mid Market Company
May 10, 2023
of various systems Review on IFSs Field Service Management Offerings -1 Ive been in the service industry for over two decades and I just had to express my appreciation of the IFSs Field Service Management offerings. From start to finish, the experience has been simply outstanding. Firstly, I must commend the overall innovation present in their product - right from the service delivery platform to the analytics capabilities for decisions based on customer feedback. The use of the latest technologies available such as IoT, Augmented Reality and AI have really helped us in the industry to exceed our customer expectations. Talking about interoperability and integration, I was amazed at the degree of connected-ness that IFS has managed to achieve between different systems. Right from the customers PoS system to the organizations inventory management platform all seemed to synchronize effortlessly to create a compelling, seamless experience. Therefore, Im delighted to give it 5 stars!
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Buyer, UK Company
May 10, 2023
Interoperability and integration: The interoperability and integration of IFS allows it to function as one of the vital components in a successful field service management system. Its interface allows a seamless integration of back-end as well as front-end systems that are in place, thereby reducing the need of manual intervention and data duplication. We have found it extremely easy to use and this has allowed our teams to focus on maximizing their productivity. With automated status updates for customers, it provides them with real-time visibility into their service requests, building trust. I would rate IFSs interoperability and integration capabilities 8.5 out of 10.
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Buyer, Asia Pacific Company
May 07, 2023
IFS is the top of the heap when it comes to comprehensive field service management in the global marketplace. With IFSs global reach, our business has been able to take advantage of the cost-effective solutions offered by them. And, at the same time, were able to efficiently manage our service delivery across multiple continents with IFS SmartService. The software is advanced enough for large operations with thousands of technicians and maintenance personnel in the field, but sophisticated enough to keep up with small businesses. When it comes to cost of ownership, IFS field service solution is considered to be very cost effective when compared to other offerings in the market. With smart pricing models allowing us to scale according to our needs and their service and asset management capabilities, IFS delivers value for money. We are able to save time and resources, allowing us to reinvest in development and innovation. We are also impressed with the level of customer service IFS provides—particularly when recommending service improvements and responding to customer inquiries. Their customer service staff is friendly and knowledgeable, and they have a team of technical support engineers to quickly and accurately address any issues we may have. We really appreciate the support weve received from their team and the responsiveness from IFS when we have specific questions and advice. Rating 8/10
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Buyer, Asia Pacific Mid Market Company
May 07, 2023
Review 3: IFS Used as Field Service Management I have been working with IFS as a Senior Manager of Field Service for some time now and I must say that their product gives me a great feeling of confidence. They are pushing their product development in the direction of the futuristic needs of a field service and have been very attentive to our needs. IFS product comes with a variety of features, some of them being mobile applications for job tracking, GPS tracking for positioning and navigations, custom toolkits for efficient problem solving, and AI-based systems for monitoring and trouble-shooting. The integration of these features with IFS solutions support highly complex and comprehensive needs of the field. Collaboration features have also been included, which have allowed us to assign tasks more effectively and respond to issues efficiently. Another trait that has stood out to me is the team behind IFS. They have offered us assistance with our system setup and even provided us with trained professionals who have helped us to make use of their product in the optimum way. This combination of features, competences, and feedback has enabled us to maximize our success in the market. Rating: 5/5
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Buyer, UK Company
May 06, 2023
Review #1: I recently had the opportunity to use IFS as a Field Service Management. Overall, I was extremely impressed with its ability to streamline service deliveries. It is innovative, using next generation technology to give my team the best possible experience. The customer service provided by IFS was impeccable, they responded quickly and efficiently when I had any questions or inquiries. I felt my queries and issues were taken seriously, and taken care of to my satisfaction. The user interface of IFS was easy to use and was highly intuitive, allowing my team to quickly learn how to use the system. Furthermore, the design was modern and simple, which made the process of setting up jobs and performing tasks easier and faster for my technicians. The system is also highly flexible as I was able to customize it to fit my needs. I could easily manage job types, scheduling, individual job statuses, and many other features. It became easier for my technicians to come up with faster solutions, knowing that they could access the right information quickly. IFS gets a rating of 9 out of 10 from me. Ive been pleasantly surprised by their customer service and excellent innovation, and Im confident that my team will continue to benefit from using their software.
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Buyer, SME Company
May 06, 2023
One of the most interesting features of IFSs Field Service Management solution is the integration of its app with other platforms. Being able to share data between systems and process orders quickly and accurately has been immensely valuable. As an added bonus, our technicians find the mobile app easy to navigate and the API integration allows them to make changes quickly. The cost of IFSs solution didnt leave us with a case of sticker shock. It offers a competitive price point and our ROI was obtained in no time. After considering all of the options, I can confidently say that IFS provides a top-notch value for the cost. Id rate it 4.8/5 stars.
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Buyer, Europe Company
May 05, 2023
Review 1 IFS used as a Field Service Management has made life easier for the senior managers in my organization. It has been an easy transition and the user friendly system is constantly improving. The software has enabled me to better manage the field service team and manage customer service requests. The software gives me the ability to track deliveries, have communication with clients and even organize invoices with ease. It also has plenty of analytics to better track our customer trends. All this helps me stay in tune with what is going on without any hassle. The futuristic use of technology and next-generation advancements are the biggest plus due to IFS. It has enabled me to access real-time analytics, thus making my decision making process faster than ever before. I can customize the software to provide the best customer experience. IFS helps me stay ahead of competitors in terms of customer service and also having efficient employees. I would give IFS a score of 4 out of 5 when it comes to enabling us as senior managers, along with supporting futuristic use cases. The overall innovation and ability to use next-generation technology is what makes it stand out.
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Buyer, North America Mid Market Company
May 05, 2023
Review 1: IFS Used as Field Service Management I have been a part of IFS as a Senior Manager of Field Service for nearly two years now and can confidently say that IFS has been utterly impressive. Their Field Service Management is top-notch, offering automated and futuristic features that allow us to take our services to a higher level. Their vision on product development is highly focused on supporting our needs and making sure that their product aligns with the changing trends. Moreover, the systems features are optional and customizable, allowing us to tailor our service to meet our unique needs and expectations. From mobile app integration and GPS tracking capabilities to custom toolkits and integration with AI-based systems, IFS has caters to our technological needs. In addition, the collaboration features and incident management features enable us to assign tasks to colleagues and respond to issues in a timely manner. What has stood out the most about their product is that the team has provided us with countless support, who have been willing to help us get our system up and running in no time at all. IFS has helped our business improve significantly by truly understanding our needs, creating the software that caters to our needs, and providing us with the support that includes highly skilled people. Rating: 5/5
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Buyer, Europe Company
May 04, 2023
Review 3 Switching to IFS Field Service Management felt like a big risk for our small business, but Im so glad we did it. Weve only had to interact with the IFS customer service team a few times and they were incredibly helpful and patient. Beyond their great customer service, the actual platform is a breeze to use. My team has quickly gotten the hang of everything - from the built-in analytics and optimization services to the real-time notifications and reporting. Im confident that IFS is opening doors for our business and empowering us to work smarter. Im giving it 5 stars!
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Buyer, UK Company
May 01, 2023
I chose the IFS Field Service Management solutions for my organizations customer service needs and we have been using it for about two months now. Overall, it has not been a satisfying experience for our customer success team. As a Woman Leader in Customer Success, I rate IFSs solutions 2 out of 5 stars due to its various shortcomings. First, referring to ease of use, the software is complex and very bugged. Its filled with too many bugs and due to its various complexities, it wastes a lot of our customer success representatives time trying to figure out how the program works. It has also been difficult for them to flawlessly complete customer service tasks such as scheduling, order tracking and invoicing, which should be effortless given the context. Second, regarding the interoperability and integration, I have to give IFS an even lower score. The integration features of this software are really poor, as most of the other solutions used by our customer success team dont integrate well with IFSs Field Service Management solutions. We have been constantly facing syncing problems, which has led to data losses and data overloading. Moreover, it requires our customer success representatives to spend an inordinate amount of time manually transferring and updating information between services. Overall, I highly suggest that companies with customer success requirements should avoid using IFSs Field Service Management solutions. I rate this service 2 out of 5 stars due to its various shortcomings in terms of ease of use, interoperability and integration.
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Buyer, UK Company
Apr 28, 2023
3. My experience with IFS Field Service Management could not be any better. This is a revolutionary next generation software that is driving our field service operations to the next level of success and growth. It has enabled us to reduce downtime and optimize service operations, whilealso providing us with valuable analytics and insights to improve and refine our service processes. Furthermore, Im impressed that IFS is constantly being improved upon, with regular updates and features added to keep up with current trends and customer needs. On top of that, the total cost of ownership has been surprisingly low, making IFS an affordable field service solution. Rating: 5/5
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Buyer, Asia Pacific Company
Apr 27, 2023
IFS Review #4 IFS is an excellent Field Service Management that Ive used for a few years now. The interface is easy to use and its loaded with features to make managing field services simple and efficient. Additionally, IFS uses Next Generation technology that allows for real-time tracking and communication with customers. One of my favourite features is their customer service. They have a dedicated customer service team that is always available with helpful advice and solutions. Plus, they provide timely updates on their software and offer training sessions to help ensure youre using IFS to its full potential. I also appreciate the reliability of IFS. Their software is always up to date and Ive never had any issues with it. Plus, their customer service team is always available to answer any questions or provide solutions. This makes it much easier to run my business with no problems. Overall, IFS is an excellent field service management option. It has all the features you need to manage a field service business, plus their excellent customer service makes them stand out from the competition. Rating: 4/5
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Buyer, North America Mid Market Company
Apr 27, 2023
5. After using IFS for Field Service Management, I can honestly say that Im thoroughly impressed. The user interface is easy to use and the features are comprehensive, taking advantage of innovative technologies - AI, Machine Learning, and Predictive Maintenance. The recommendation component is especially helpful, allowing us to anticipate and address upcoming issues before they come up. The customer service is top-notch, being both quick and efficient. I would rate IFS a 4.8 out of 5.
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Buyer, SME Company
Apr 26, 2023
Review 4 IFS has surely been a tremendous help in managing my field service team. It is user friendly and is constantly being improved. The software is beneficial to manage customer service requests and also to track deliveries, invoices, and customer trends. The futuristic use of technology and next generation capabilities has been immensely useful. I could access real-time analytics, making my decision making process more efficient. Moreover, I could customize the software to provide excellent customer service. I am glad that IFS has been the superior choice when it comes to providing better customer service and efficient employees. I would rate IFS 4.7 out of 5 for its support for futuristic use cases and overall innovation and use of next generation technology. IFS will surely be the best choice for any senior manager in managing the field service needs.
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Buyer, SME Company
Apr 26, 2023
IFS Review #5 IFS has quickly become my go-to Field Service Management. They use modern technology that allows for tracking and communication with customers, as well as accurate forecasting and scheduling. Plus, their customer service is top-notch and their interface is user-friendly. The features I am the most impressed by are their Next Generation technology and customer service. The technology allows you to manage individual jobs in real-time, giving you greater control and flexibility. Additionally, their customer service team is always on hand to answer questions or provide solutions. I also appreciate the reliability of IFS. Their software is always up to date and Ive never had any issues with it. Plus, their customer service team is always available to answer any questions or provide solutions. All this makes it much easier to run my business without any problems. Overall, IFS is a great Field Service Management. Their modern technology, great user interface, and excellent customer service make them an easy choice for anyone in the field service industry. Rating: 4.5/5
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Buyer, UK Mid Market Company
Apr 24, 2023
Review 3 I recently upgraded my companys field service software to IFS and I am quite impressed with it. IFS has a range of features that help streamline service project planning and implementation. It allows us to plan and assign the right resources, schedule technicians more efficiently and track service delivery performance easily. The overall management of our projects has also become much smoother due to IFS. Additionally, the cost of ownership of IFS is quite competitive, making it a good solution for small and medium-sized businesses. In my opinion, IFS is a great Field Service Management and I rate it 5 out of 5 for its innovation and cost-effectiveness.
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Buyer, UK Mid Market Company
Apr 22, 2023
3 IFSs Field Service Management offering has been an extremely valuable asset for our organization. I am pleased with the comprehensive set of features and intuitive user interface, which makes the software easy to use and understand. The analytics have allowed us to gain greater insight into our operations, providing us with the ability to make informed decisions. The automated functions designed for scheduling activities, preventive maintenance and asset tracking provide us with the capacity to free up valuable man-hours, allowing us to make the most of our available resources. Situations can now be resolved quickly with the help of the maintenance and repair modules. That said, I find the reporting component to be a bit cumbersome and limited in its scope, often failing to provide actionable insights. The asset library too is a bit limited and I find it hard to source specific assets. I also find the integration with other applications to be a bit slow and could do with improvement. All in all, I would rate IFSs Field Service Management offering at 7.5 out of 10. The available features are extensive and the customer service is good, making it an ideal choice for managing service operations.
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Buyer, Asia Pacific Company
Apr 21, 2023
5 Our organisation has been using IFSs Field Service Management offering for some time now and I have to say that were greatly impressed by it. The software has helped us considerably in improving our service operations, giving us smarter analytical tools to plan and allocate resources more effectively. The automated functions and sophisticated scheduling tools have freed up man-hours and allowed us to focus on more important tasks. Also, the analytics provided by the software allow us to get a better picture of our operations, giving us much needed insights to make informed decisions. That said, I have noticed a couple of shortcomings in the software. For example, I have found the reporting somewhat limited and not particularly helpful, as it fails to provide comprehensive information. Also, the integration process with other applications can be slow, making it a bit tedious to set up. I would overall rate IFSs Field Service Management offering at 8 out of 10. The features provided, the customer service, and the opportunity for future expansion are all great, making this an ideal choice for service operations.
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Buyer, UK Mid Market Company
Apr 19, 2023
# Review 2: IFS Field Service Management is an excellent choice for businesses looking to streamline their operations. Weve been working with it at our multinational company for some time now, and were very pleased with its performance. The softwares user interface is incredibly intuitive and easy to use. Implementing it was incredibly smooth, and our field managers quickly adopted the system. The features have enabled us to monitor our workforce, dispatch teams and jobs, and track invoices, ensuring that were always operating efficiently. The value for money offered by this software is outstanding. Its not overly expensive, particularly when compared to similar products on the market, and its cost of ownership is also very cost-effective. Moreover, it features comprehensive features that save us time and money, enabling us to stay nimble and improve our customer service capabilities. In short, were extremely satisfied with IFS Field Service Management and would highly recommend it to other businesses. Its user-friendly environment, effective analytics, and cost-saving features make it an excellent choice. Id definitely rate it 3.5 out of 5.
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Buyer, UK Company
Apr 19, 2023
Review 3: For my small business, I have been using IFS Field Service Management. While the software has many useful features, such as customer notifications and interactive customer portals, the ease of use has been an issue. The user interface is clunky and hard to navigate, and integration with other software platforms can be quite problematic. Customer support is also not up to the mark, and there have been a few occasions when the software failed to deliver due to bugs in the system. And when it comes to the affordability of the software, cheaper alternatives may be better suited for my needs. All in all, I would rate IFS 2 stars out of 5 for both ease of use and value for money.
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Buyer, Europe Company
Apr 19, 2023
IFS Field Service Management Review 2 IFS Field Service Management has proved to be an invaluable tool for managing the service operations within our organization. We decided to go with IFS after evaluating a number of solutions available in the market, and we have never looked back. The cost of ownership of the IFS is highly competitive and also highly scalable. With its user count based pricing model, we are able to reduce the costs significantly for the entire organization. The affordability makes it a viable option for small companies as well. The software also provides comprehensive solutions for the industry-specific requirements. In addition, the advanced analytics and dashboards enable us to track the efficiency and performance of the entire team. The IFS also applies next-generation technology to enable seamless service delivery. The user interface is quite user-friendly and intuitive, making it easier to manage the operations without any hassle. This has freed up a lot of our time as it has allowed us to minimize manual processes. Overall, IFS has been an excellent addition to the organization with its features, scalability and performance. I would certainly recommend this software to anyone who is trying to optimize their service delivery and operations. Rating: 4/5
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Buyer, SME Company
Apr 17, 2023
2 Ive been using IFS for about eight months now and it has been a game changing piece of software for my engineering team. It helps us to manage our field service operations, as well as track all our service requests and customer cases in an efficient manner. The cost of ownership and value for money of IFS is excellent. I have found that the overall cost of one of these software licenses is more than reasonable. As far as features are concerned, IFS has the most comprehensive systems that I have found and the user interface is modern, intuitive and very easy to use. As an added bonus, its reporting capabilities are impressive and help us keep an eye on all our operations. Im very pleased with the results weve been getting with IFS and I think it has been well worth the investment. Id rate IFS 9/10.
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Buyer, North America SME Company
Apr 16, 2023
I recently onboarded with IFS as a supplier partner and Ive been thoroughly impressed with their field service management package. From the customer service to the wide range of functions and features, IFS offers an extremely versatile and effective suite that allowed me to get the most out of my field service operations. The customer service team has been of great help every step of the way. They answered all my inquiries quickly and effectively and had the technical skills to answer even the most complex questions. The responsiveness of their customer service team was especially appreciated. Apart from the customer service, IFSs field service management package was robust too. Their platform was user-friendly, effective and intuitive - allowing me to take full control of my field service operations. With its powerful features, I could more easily track inventories and manage my workforce. The solution makes it easy to track costs too. Moreover, its integrations with current trends in digitalization of field service were even more useful. I am particularly impressed with how IFS managed to anticipate the industry trends and provide features for users to benefit from the futuristic use cases that the field service industry offers, Overall, Im definitely satisfied with what IFS brings to the table and the support they offer to the supplier partner community. I would undoubtedly recommend IFS to anyone looking for a field service system. 5 stars!
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Buyer, UK Mid Market Company
Apr 16, 2023
Review Four When it comes to the field service industry, its important to have reliable and innovative solutions to stay ahead of the competition. IFS Field Service Management is definitely a great option in this regard, as they provide a range of useful services to help streamline operations. For example, their GPS tracking and directives list helps keep tabs on technicians and equipment, while their customer data management service ensures that customer information is up to date. But perhaps one of the most impressive aspects of IFS is their commitment to innovation. Even in the days of rapidly advancing technology, the company sets itself apart by offering futuristic services such as the ‘Predictive Maintenance. This provides customers with a predictative maintenance plan to help them get ahead of breakages and minimise downtime. In this way, IFS stands out by offering new and useful solutions. Overall, I have been very impressed with IFS Field Service Management. The program is user-friendly, has a range of features for managing field service operations, and stays ahead of the competition through innovative services. Rating: 9/10
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Buyer, North America Mid Market Company
Apr 15, 2023
Review One I have been working in the field service management industry for over fifteen years and have had my fair share of experience with different software programs and systems. In this time, I have discovered that IFS Field Service Management truly stands out by providing unique, innovative, and forward-thinking solutions to managing and organizing field operations. First, their range of services are truly remarkable. The program provides real-time scheduling, a customer management system, and a mobile app, among other things. This allows us to quickly and efficiently organize appointments, manage customer data, or mobile support teams in a user-friendly format. In this way, IFS utilizes the best of modern technology to help businesses stay productive and organized. Additionally, I have also been very impressed with IFSs futuristic use cases. For example, with their predictive maintenance services, we can now determine service needs for our customers more accurately. With this, we can more effectively plan ahead to prevent costly downtime. This service is particularly useful for those in the industrial sector, and adds value to clients and enhances the reputation of our business. Overall, IFS Field Service Management is definitely worth investing in. The program packs a lot of potential and offers many services that can help improve efficiency and productivity. Rating: 8/10
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Buyer, North America SME Company
Apr 14, 2023
IFS Field Service Management Review #4 When I began using IFS Field Service Management, I quickly realized why so many Senior Managers choose this solution. The platform is incredibly easy to use and provides useful insights into the teams performance. With automated workflow, powerful reporting and real-time analytics, I have always been able to make sure my team is running at peak efficiency. Another great feature of IFS is its customizability. Being able to adjust the system according to our specific needs has saved us a lot of time, as we havent had to make extensive changes to our existing process. Additionally, Ive appreciated the dashboards, which make it easier to understand performance data in a visual manner. The only downside Ive seen with IFS Field Service Management is the cost. Although it offers great value for money, it is still more expensive than other solutions. I am hopeful that prices will drop soon, as this would make IFS a more competitive choice. Overall, I am very pleased with the IFS Field Service Management software. I believe its one of the best field service management programs out there, and Id happily recommend it to other Senior Managers. Rating on ease of use and value for money: 4.7/5.
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Buyer, North America Mid Market Company
Apr 14, 2023
3 - IFS Field Service Management: Having used IFSs Field Service Management for a few months now, I am quite impressed by the features it offers. It allows us to streamline our field operations, maximize efficiency and cut down costs. The integrated platform, coupled with an extensive feature-set, gives us complete control and transparency over our entire field fleet. We can plan and automate routes and tasks, manage our inventories, and generate reports on demand. Moreover, with the integration of its Field Service Management with the IFS Application Suite, the platform is tailored and customized according to our exact requirements. With positive experiences with their support staff, I must say that Im pleasantly surprised by the great customer service. Value wise, Im content with the return Im getting on my investment as the platform has given us efficiency and cost-cutting that we were seeking. To conclude, IFS Field Service Management has been a great experience overall and Id rate it 4.7/5 in terms of its innovation and technology, and 4.9/5 when it comes to value for money.
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Buyer, UK Mid Market Company
Apr 14, 2023
For our business, IFS Field Service Management is the preferred choice for global operations. We are thankful to have access to IFS and rely on their solutions for managing field service delivery across numerous countries. IFSs software made it easy for us to keep track of customer issues, technicians in the field, and train personnel in different locations. The customer service we received was outstanding. We greatly appreciate their willingness to go the extra mile in helping us configure our operations and ensuring everything was running smoothly. Not only did they resolve our issues quickly, they also provided proactive advice on how to optimize the system. Another great benefit of IFS Field Service Management is its cost of ownership. We are able to scale as needed while also taking into consideration the total cost of ownership. We also have access to smart analytics to improve efficiency levels. Rating 9/10
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Buyer, Europe Company
Apr 13, 2023
IFSs Field Service Management Review #4 Im really happy with IFSs Field Service Management offering, and I want to share my experience with it. Their product vision is highly focused on offering innovative solutions for engineering teams, and the resulting product is top-notch. The user interface is intuitive and straightforward for new engineers to use, as well as for our existing staff. The product features of this software have greatly optimized our customer tasks and team performance. The work orders are highly customizable, enabling us to more easily assign tasks and resources. The scheduling capabilities have been a real help, allowing us to quickly and accurately match resources and customer needs. Additionally, the tracking capabilities have enabled us to quickly and accurately view customer orders and tasks in one page, boosting our teams productivity. I give IFSs Field Service Management offering a 4.8-star rating. While the product vision and features are great, there have been a few minor hiccups in our experience. However, IFSs customer service team have been incredibly nice and helpful in resolving any issues that weve had. With continued success, I look forward to successful partnerships with IFSs Field Service Management software.
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Buyer, UK Mid Market Company
Apr 12, 2023
Having the flexibility to deploy IFS Field Service Management quickly and easily is a major benefit. Configuring the platform for our specific needs was relatively simple, and integrating it with our existing IT infrastructure was painless. Once implemented, IFS allowed us to schedule technicians quickly and efficiently. Having the ability to communicate and track job status in real-time shortened MTTR by 30%. Additionally, IFS enabled us to minimize order processing errors by providing transparent visibility throughout the service lifecycle. Theres no doubt that the cost of ownership is a key factor when selecting a platform. IFSs highly competitive pricing and low-cost implementation is quite appealing, especially while cutting the fat. We havent experienced any unexpected costs so far, making it easy to stay within budget. Id rate it a 4.5/5 stars.
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Buyer, North America Mid Market Company
Apr 11, 2023
Intermediate Field Service Management-Review#2 I can no longer imagine running my small business without Intermediate Field Service Management (IFS). After using their services, my teams productivity has improved and our customer satisfaction rate has skyrocketed. The cost of ownership was one of our primary concerns as a small business, and IFS gave us exactly what we needed. Their products are customizable, user-friendly and designed for businesses of all sizes. The pricing was very reasonable too and the modules are extremely versatile. IFSs Overall Innovation and use of next-generation technology never ceases to amaze me. The development team at IFS has done an excellent job of creating a streamlined and intuitive platform to manage all field service related activities. The system provides a unified dashboard, allowing us to manage work orders with ease. The automation is top notch, making life a lot easier for our team. The automated scheduling feature is great as well, it helps us manage our resources more effectively and efficiently while also saving us time and money. Furthermore, we have been impressed with the vibrant design and user-friendly navigation which makes working on the system an enjoyable experience. To sum things up, I rate Intermediate Field Service Management 5 out of 5 for its Cost of ownership, Overall Innovation and use of next generation technology.
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Buyer, Asia Pacific Company
Apr 10, 2023
My engineering team has had the pleasure of using IFSs Field Service Management offerings for some time now. We have been very satisfied with the customer service, cost of ownership, and the ease of use of the product itself. IFSs services have allowed us to manage our remote engineering team with great success in recent months. The level of customer service provided by IFSs team has been highly impressive. Every time we had a question they were more than willing to answer it, and they were always quick to assist us in getting our issues resolved. This is a true testament to the quality customer service provided by IFS. The cost of ownership for IFSs products is also very fair. Compared to the some of the other options out there, IFSs prices are much lower than what we were looking at. This gives us great comfort in knowing that we are getting a quality product at an affordable price. Overall, I am really satisfied with IFSs Field Service Management solutions. The customer service and ease of use has done wonders for my team and the cost of ownership is definitely doable. I give IFS a 9 out of 10 for its services.
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Buyer, Europe Company
Apr 10, 2023
IFS Review #3 I have used IFS as my Field Service Management for a couple of years now, and I have to say that I am highly impressed. They use Next Generation technology, allowing for more accurate forecasting and scheduling of services. Plus, their customer service is top-notch and their interface is easy to use. One of the features I appreciate the most is their ability to communicate with customers in real-time. This has improved the overall customer experience and allows me to answer any customer questions quickly and easily. Additionally, they offer timely software updates and helpful training sessions to ensure youre using everything to its full potential. I also appreciate the reliability of IFS. Their software never has any glitches or issues and their customer service team is always on hand to answer any questions. This makes it much easier to run my business without any problems. Overall, IFS is a great field service management option. Their modern technology, excellent customer service, and easy to use interface make it a no brainer when it comes to running field services operations. Rating: 4.5/5
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Buyer, North America Mid Market Company
Apr 09, 2023
We recently decided to give IFS a try as our Field Service Management, and so far, weve been very pleased. It has all of the features that we need such as the ability to track our personnels progress and manage their schedules and its surprisingly user-friendly. We were up and running quickly and easily. The customer service is also worth mentioning theyre extremely helpful and always willing to answer any questions and concerns. Weve had a few issues with the software, but IFS was quick to lend a helping hand and get us back up and running in no time. The cost isnt bad for small businesses, either. It comes with a lot of features, as well as a great customer service experience. We havent had any issues justifying the cost, and weve had great results since using the software. Id definitely give IFS a 4.3/5 stars. Review 4
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Buyer, Asia Pacific Company
Apr 08, 2023
We have been using IFS Field Service Management for a few months now and we couldnt be happier. The system has allowed us to make our operation more efficient and cost-effective. Additionally, their customer service and technical support staff are always on call with solutions to any problem we might have. Moreover, the cost of ownership with IFS is spectacular. We can quickly scale our usage as needed, while still maintaining total control over the cost. This makes it super easy to optimize our resources and allocate more funds to other projects. Overall, IFSs field service offering provides great value for businesses of any size. Rating 9/10
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Buyer, UK Mid Market Company
Apr 06, 2023
4 Ive been using IFS Field Service Management for almost a year now. It helps us streamline our entire field service operations and makes sure that our technicians are dispatched to locations in an efficient and cost-effective manner. I think IFS is excellent software and Im really pleased with the results it brings to our business. Its cost of ownership is very reasonable and I feel like Im getting excellent value for money. Weve seen great gains in efficiency and our team is able to handle more service requests than before. One of my favorite features of IFS is its mapping capabilities. It helps us plan out the best routes for our technicians and ensures that they arrive on time. This alone has helped us reduce costs significantly. Overall, Id happily rate IFS 9/10.
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Buyer, Asia Pacific Mid Market Company
Apr 04, 2023
Review Three Having used IFS Field Service Management for a number of years now, I can confidently say that it is one of the best programs out there for field service operations. However, there have been a few shortcomings here and there with this program, which dampens my opinion of it slightly. The main problem I have with IFS is their customer service. According to my experiences, their customer service is often slow to respond, and their responses are often unhelpful. This has been an issue when attempting to troubleshoot any issues I have had with the program, as it has turned out to be more trouble than its worth. In terms of innovation, I would also be critical of IFS. While they have certainly been trying to provide new and interesting services, I dont think they have been quite as successful as other providers. This was especially evident with the introduction of the ‘Predictive Maintenance service, which I found to be quite basic. Overall, IFS Field Service Management is not a bad option, but there is certainly room for improvement in certain areas. The program contains plenty of useful features, but the lack of customer support and limited innovation holds it back a bit. Rating: 7/10
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Buyer, North America Mid Market Company
Apr 04, 2023
Im the Director of a multinational company, and Ive had the pleasure of working with the IFS field service management software for a couple of years now. Our organization has many departments, which require different features and integrations in our software. Im pleased with the interoperability and integration of IFS software with our own applications, with both cloud-based and on-premises solutions. The ease of use is also excellent it only takes a few clicks to setup and configure our software. In terms of integration, IFS works really well with our existing tools like customer relationship management (CRM) and enterprise resource planning (ERP). It was a breeze to migrate data from those applications, with everything setup without a hitch. That said, the performance level could be improved, as users sometimes experience slow loading. All in all, I give IFSs field service management a 9/10 for its interoperability and integration. Ease of use is another great feature of IFSs software. Everyone in our organization is able to quickly get to grips with the software, and manage our workloads efficiently. With an intuitive and user-friendly interface, the softwares comprehensive structure lets us easily access the information we need. Reports and analytics can also be quickly accessed and shared with other teams. On the downside, we have experienced occasional bugs, but these were resolved quickly. All in all, Id rate IFSs field service management a 8.5/10 for its ease of use. Overall, IFSs field service management has been a great asset to our company. We enjoy the flexibility and reliability of the software, which makes it easier to complete tasks safely and efficiently. The interoperability and integration with our existing software is great, as is the ease of use. We look forward to continuing our cooperation with IFS in the future.
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Buyer, Europe Company
Apr 02, 2023
Review on IFSs Field Service Management Offerings -3 Im a longtime veteran of the service industry and Im quite pleased with IFSs Field Service Management offerings. Firstly, I was entranced by the sheer innovation of the product. Right away I could see the service delivery platform and the analytics capabilities for speedy customer-oriented decisions. Not only this, but the latest tech such as IoT and AR has also been blended into the service experience. The level of interoperability and integration between different systems was also noteworthy, allowing for a more seamlessCustomer experience. From Point of Sale to inventory management; all systems seemed to synchronize nicely. In conclusion, I was highly delighted with the product and therefore I shall gladly give it a five star review.
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Buyer, UK Company
Apr 01, 2023
I have worked with IFS for over a year now, and I can say with confidence that IFS has been a true partner in our success. Their Field Service Management offerings have been pivotal in helping us address our complex service delivery needs across multiple business units. We are a multinational company and have a presence in almost every continent - IFSs Field Service Management has helped in streamlining overall business operations across systems and continents. We have been able to greatly improve response rates to customer inquiries, automate manual business processes and maximize productivity when it comes to deliveries and remote service staff. I also applaud IFS for their commitment to building a robust product vision for the future. By continually upholding latest industry standards, and delivering innovation in the form of features, IFS is serving as an aspirational leader in the field service management sector. When it comes to customer service, I have encountered a highly responsive team of subject matter experts. Whenever there was an issue with a functionality, they would quickly and diligently address the issue. In my view, IFS Field Service Management solution is a winner in terms of both product vision and product features, as well as customer service. I rate the service 10/10.
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Buyer, North America Mid Market Company
Mar 31, 2023
2. As an Industry veteran, I can appreciate the innovative technology used in IFS. The software can improve efficiency, productivity, and customer experience in a world that is increasingly technologizing its management models. The data collection capabilities are huge, allowing field teams to access huge amounts of information before they get to the site. This can save time, money and allow implementation of proactive solutions. The customer service provided is also great. There is a helpline and sometimes if you are lucky you can even chat to a real-live person who can help resolve any issues. It is rare to find this personalized service and so I rate the overall experience 4/5.
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Buyer, North America SME Company
Mar 30, 2023
Review 1 I recently switched my small business to IFS Field Service Management and so far Im extremely impressed. The ease of use is incredible - it took me no time at all to pick up the platform and get started with organizing our operations. What really sets IFS apart from its competitors is its impressive ability to support futuristic use cases. I now make use of its AI capabilities to analyze our operations and anticipate areas of improvement. My team has also begun to make use of its machine learning services to guarantee better customer service. With IFS, I know that my small business is equipped with top-notch technology that is ready to scale with us. I give it 5 stars!
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Buyer, Europe Company
Mar 28, 2023
IFS Field Service Management Review #3 (3/5) Ive used IFS for the last few months and Im not entirely impressed. It works well enough, but I have some major gripes with the product vision, features, and customer service. The product vision of IFS is drastically lacking. They make periodic updates to the system, but most of them feel like patchwork solutions or suggestions from other software. It feels like the system is being built on the fly rather than with a strategy in mind. The system does have a few good features, like the job scheduling tool. But overall it feels like the features are scattered, random, and dont really provide me with enough of a solution to my problems. Customer service is a mixed bag. Theyre friendly enough, but it felt like most of my issues were put on the back burner despite my pressing them to hurry up and solve them. I eventually did get the solutions I need, but it was quite a struggle. Overall, IFS is a passable field service management system, but only just. There are better ones out there that work better and have the features and vision that are missing here.
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Buyer, North America Mid Market Company
Mar 28, 2023
Product Vision: IFS offers users a comprehensive Field Service Management with a solid vision. The idea behind the software is to provide customers with the tools they need to easily manage their operations. While the concept is great, I found the product to be limited in some areas. The software lacks features to support more complex business processes, and I found it difficult to customize the solution. Therefore, I give the product vision a rating of 7/10. Product Features: The features of IFS are subpar. I found the software to be slow to respond, and the implementations required to get up and running are lengthy and complicated. As a customer success manager, I found the product difficult to use and provide meaningful results to customers, and therefore cannot recommend it and give a rating of 3/10. Customer Service: The customer service team was helpful but not up to the standard one would expect. Requests for assistance with system set up were often unanswered or pushed back due to lack of resources or knowledge. I was given outdated information and was unable to find the help I needed. As such, I give the customer service team a rating of 5/10.
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Buyer, North America SME Company
Mar 26, 2023
We recently adopted IFS as our Field Service Management and it has been an absolute lifesaver. Its user-friendly, robust, and allows us to do so much. Its also incredibly efficient which is a big plus for us as a small business! IFS allows us to easily track our personnels progress, create effective schedules and update them in real-time, keep better track of expenses, and full-time customer service. Whenever we have a problem, IFSs customer service team is always there to lend a helping hand it makes our workflow much smoother. In terms of cost, IFS is a bit pricier than other options, but its worth the investment for the features and customer service alone. Its definitely been a beneficial investment for our business. Overall, I highly recommend IFS to any small business who needs field service management. Its reliable, efficient, and cost-effective 4.6/5 stars.
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Buyer, Asia Pacific Mid Market Company
Mar 24, 2023
Interoperability and integration: IFS offers a wide range of interoperability and integration capabilities. By being able to integrate with our existing back-office and ERP systems, we are able to automate data entry and streamline service request progress updates. Our teams find the interface extremely user friendly and this gives them more time to focus on the job at hand. ROcker customers are also provided with access to real-time information, allowing them to gain trust in our services. I would rate IFSs interoperability and integration capabilities 8.5 out of 10.
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Buyer, Asia Pacific Mid Market Company
Mar 23, 2023
Review #5: I recently had the chance to utilize IFS as a Field Service Management, and I must say that Im extremely pleased with their product. Their use of next-generation technology has enabled my team to provide faster solutions, which has made a huge difference for our customers. In addition, the user interface of IFS is modern and straightforward, allowing my team to quickly learn how to use the system. I was also impressed with the level of customization allowed by IFS, which enabled me to manage job types, scheduling, individual job statuses and many other features. Ive been particularly impressed with the customer service provided by IFS. Whenever I had questions or queries, they were quick to answer them and were happy to help me out. All things considered, I give IFS a rating of 9 out of 10. Their innovation is top-notch and has allowed my team to provide solutions faster, while the customer service provided is excellent. Im confident that my team will continue to benefit from using IFS as a Field Service Management.
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Buyer, Asia Pacific Company
Mar 23, 2023
[IFS] Field Service Management Offering Review #1 I was on the lookout for effective field service management offered for small businesses and IFSs offering caught my eye. I took the plunge and subscribed to their service. I am more than satisfied with the results, bottom-line benefits and intuitive features that have been provided. The cost of ownership was low and generous, which helped me get business operations up and running quickly and allowed me to focus on other core aspects. Their customer service was helpful throughout the onboarding process and helped me with the transition smoothly. The innovation and use of modern technology was a pleasant surprise - the automated scheduling system allowed efficient assignment of resources that directly cut down on costs. In addition to this, cloud-based access allowed scalability according to our changing flux of requirements and needs. The adoption of new technology has helped the way we manage the workforce, providing cost savings and the ability to visualise current and upcoming projects. Overall, IFSs field service management offering has truly been beneficial for me in terms of cost, efficiency, scalability and flexibility. Highly recommend 5 out of 5 stars!
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Buyer, UK Company
Mar 20, 2023
[IFS] Field Service Management Offering Review #4 It has been a few months since I subscribed to IFSs field service management offering and it has already become an asset to us. The cost of ownership was low compared to other solutions and the customer service was helpful throughout the onboarding process. The use of modern technology and automation was ideal for our small business as we have many resources to manage on a daily basis. Also, cloud-based access enabled remote accessibility allowing us to scale according to our specific needs. The automated scheduling system saves time by assigning the most effective resources quickly and accurately. Real-time project visualisation has enabled me to anticipate cost-savings and manage resources much more adequately. In terms of efficiency and cost-savings, IFSs field service management offering has been of great help. Highly recommend 4.5 out of 5 stars!
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Buyer, SME Company
Mar 20, 2023
We have been using IFSs Field Service Management for a few months now, and we have to say it has single-handedly changed the way we do our business. Our personnel are now able to easily distribute services to clients, which has greatly increased our efficiency and customer satisfaction. The thing that really stands out about IFS is the ease of use. Its incredibly user friendly, which isnt something that you usually find with a Field Service Management. We were up and running within a matter of minutes, and our staff were able to quickly learn the ropes. The customer service is also worth noting. Whenever we have an issue, IFS is quick to respond and answer any questions. It makes customer service management so much easier for our team. The cost may be a bit steep for small businesses, but I feel its worth the expense. Weve seen our productivity and customer satisfaction skyrocket ever since we started using IFS, and that makes it more than worth the cost. 4.8/5 stars. Review 3
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Buyer, UK Mid Market Company
Mar 18, 2023
IFSs Field Service Management #4 I recently switched to IFSs Field Service Management and I am very pleased with it. The setup process was simple and straightforward, the user interface intuitive and the customer service team very helpful. I should also note that the customer service team at IFS is very responsive. Whenever I had any questions or any issues, the team was more than happy to help and make sure that everything is taken care of. In terms of features, IFSs FSM includes a range of features for field service operations. It is easy to keep track of tasks and make sure that everyone is kept in the loop. The real-time monitoring options also make it easy to make sure that everything is going according to plan. Overall, I highly recommend IFSs Field Service Management. It is simple and intuitive to use, and the customer service team is very responsive. Rating: 9/10.
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Buyer, North America SME Company
Mar 18, 2023
1 - IFS Field Service Management: I recently acquired IFSs Field Service Management offering and I must say that it has been a very positive experience. IFS Field Service Management allows us to streamline our operations and maximize the efficiency of our field operations. The integrated platform and robust feature-set give us full visibility and control of our entire field fleet and operations. Noteworthy features include the ability to manage service teams, plan routes, and dispatch personnel efficiently, which in turn maximizes our resources and cuts down costs. Plus, the platform allows us to track our inventories, manage our service contracts and tasks, and generate reports. Moreover, IFS has integrated its Field Service Management with the IFS Application Suite, making it even more efficient. This integration allows us to have a highly customized offering, which is tailored to our specific needs. The customer service experience has also been pleasant, with their support staff being very knowledgeable and helpful. Value for money wise, I must say that IFS Field Service Management is quite worth the investment; the return on investment is almost immediate. Overall, IFS Field Service Management has been quite a great experience for us and I would rate it 4.5/5 in terms of its innovation and technology, ease of use and value for money.
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Buyer, UK Company
Mar 16, 2023
Intermediate Field Service Management-Review#1 I highly recommend Intermediate Field Service Management (IFS) for Small Business needs. I recently engaged with them to upgrade our field service management offerings and had a great experience. Starting with their cost of ownership, as a small business, one of the main concerns that I have is our budget and IFS offered us great value for money. IFS has various products, each tailored to suit different needs. Our team found that their modules have comprehensive offerings and an intuitive user-friendly interface, with very little customization needed. Further, their pricing is highly economical compared to most other offerings in the market. Along with the cost of ownership, IFSs overall innovation and use of next-generation technology has been a pleasant surprise. They provide a unified platform for all field service related activities, allowing businesses to manage everything from work ordering to tracking project progress from the same dashboard. The interface is very user-friendly with no learning curve, making it very easy for our team to take ownership of the system quickly. My team also finds the automated scheduling functions to be very useful and user-friendly. With vibrant color coding and options such as drag and drop, users can manage multiple and individual schedules with ease. This is highly beneficial for our business, as it helps with increased efficiency and cost savings. Overall I rate Intermediate Field Service Management 5 out of 5 for their Cost of ownership, Overall Innovation and use of next generation technology.
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Buyer, Asia Pacific Mid Market Company
Mar 14, 2023
We are extremely satisfied with the quality of IFSs field service solution. Most aspects of the software are “state of the art†and highly reliable with little to no room for error. The software allows us to budget our field service related costs with ease, making it a lot easier for us to control and manage the overall cost of ownership. Plus, we can take into account our global customer base and field service personnel, all in one place. Their customer service is also top-notch. The IFS team is always friendly and willing to go the extra mile to ensure our problems get resolved quickly and our questions get answered in a timely manner. Overall, we can highly recommend IFS field service solution to any company looking to improve their field service operations—especially those managing more global operations. Rating 10/10
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Buyer, North America Mid Market Company
Mar 14, 2023
# Review 3: We have been using IFS Field Service Management for several years now and can confidently say it has been a fantastically positive experience. Their product vision is comprehensive, providing a single horizontally integrated solution across different business units and markets regardless of size and complexity. This is achieved through their market leading cloud based platform and agile inventory management system, making navigation a breeze. The features of IFS Field Service Management are extensive, almost too numerous to name here. It has all the leading tools for predicting maintenance and customer service, plus collaboration tools that let us coordinate projects more quickly. Mobility solutions have greatly improved our service operations and extracted vital data from the field for fast decision making. In terms of innovation, IFS Field Service Management always excels. Whether using big data, advanced analytics, AI or next-generation technology, they have consistently delivered solutions that give us an edge over competitors. This no doubt supports our long-term ability to keep up with the unpredictability of the industry. Overall, IFS Field Service Management has been incredibly beneficial to our business. We are proud to have them as a partner and would readily recommend to fellow businesses looking for such solutions. Ratings: Vision: 9/10, Features: 9.5/10, Innovation: 9/10.
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Buyer, North America SME Company
Mar 14, 2023
IFS Field Service Management Review 4 I have been using the IFS Field Service Management in my organization for quite some time now and I must say that its been delivering more than I expected. After carefully analyzing a few solutions available in the market, IFS seemed to be a perfect fit for my organizations requirements. The cost of the IFS is really reasonable, which makes it an ideal solution for any company. With its user count based model, the costs can be tailored to suit any budget. The affordability also makes it accessible to small businesses as well. IFS also provides industry-specific solutions which make it easier to manage the service operations. In addition, the advanced analytics and dashboards allow us to track the efficiency and performance of the entire team quickly. The IFS also facilitates next-generation technology, making sure that our service delivery is always on track. The user interface of IFS is quite user-friendly and intuitive, making it easy to manage the operations at any level. This has enabled us to eliminate manual processes and also to speed up operations. To conclude, IFS has definitely been beneficial for us with its cost-effectiveness, advanced features and improved performance. I highly recommend this software to anyone who is looking for an effective way to manage their service operations. Rating: 4/5
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Buyer, UK Company
Mar 12, 2023
5 As an engineering manager, I have been using IFS Field Service Management for a few months and Im quite pleased with the results. It helps us manage our service operations with ease and its reporting tools allow us to oversee our technicians and make sure that our customers are satisfied. Another great thing about IFS is its cost of ownership and value for money. I think it is one of the most cost-effective software solutions on the market and its features are excellent. IFS has a modern, easy to use user interface and my team took little to no time getting up to speed. Overall, IFS Field Service Management is a great solution for our business and has allowed us to optimize our operations and improve customer satisfaction. It has been a great investment and Id rate IFS 8.5/10.
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Buyer, Asia Pacific Company
Mar 12, 2023
I believe that IFSs Field Service Management solution is a great tool to help manage field services operations. It makes it easy for organizations to assign and track technicians in real-time, coaching them through the days work to improve operational efficiency. This platform is easy to use, which makes it even more attractive to organizations. It has an intuitive user interface and navigation, so even those with no tech knowledge can easily find their way around it. I also found that the mobile access feature was very useful, as technicians can access the system from anywhere and stay connected. Cost-wise, IFS is one of the most reasonable choices on the market, offering reasonable prices for great features. I had no problem signing up for the service and their customer support team was very helpful in getting me started. Overall, I rate IFSs Field Service Management solution highly. Its user-friendly, cost-effective and relatively easy to use. 9/10.
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Buyer, Asia Pacific Mid Market Company
Mar 11, 2023
4 - IFS Field Service Management: Im not sure who suggested I should try IFSs Field Service Management, but Im glad I did. I recently acquired this offering and it has been a major boon to our operations. The integrated platform, coupled with its robust feature-set, allows us to have full visibility and control over our entire field fleet; enabling us to plan routes, manage inventories and service contracts, and generate reports efficiently. Moreover, the integration of IFS Application Suite with its Field Service Management allows us to have a tailored, customized solution that works perfectly for our requirements. The customer service has also been a great experience, with their support staff being very attentive and helpful. Value wise, this is definitely worth the investment; its efficiency and cost-saving potential has been almost immediate. Overall, IFS Field Service Management has been an impressive experience and I would rate it 4.6/5 on its innovation and technology, and 4.8/5 when it comes to its value for money.
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Buyer, SME Company
Mar 11, 2023
Weve been using IFS Field Service Management for a year now, and it has helped our business tremendously. The software helps us manage our customers, jobs, bookings and employees efficiently and easily. The software also offers superb interoperability and integration. It allows us to easily connect our systems and data with other popular third-party applications. Additionally, the cost of ownership is quite reasonable. We have seen a positive improvement in our efficiency and effectiveness since implementing this software. The support team is excellent. They are friendly, knowledgeable and always quick to assist. Were very pleased with IFS Field Service Management and highly recommend it. We give it 5 stars. Review 4
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Buyer, North America Mid Market Company
Mar 10, 2023
I have recently been using IFSs Field Service Management offerings and have been very impressed with the results. Their customer service is exceptional, the cost of ownership is very affordable. IFSs services have allowed us to run our operations smoother than ever before. The customer service team is top notch. Every time I contact them, they are more than willing to answer any questions I may have, and they make sure all our issues get taken care of quickly and efficiently. Its a huge plus that IFSs customer service is so responsive. The cost of ownership is also very fair and acceptable. IFSs services are priced lower than those of our competitors, allowing us to get more bang for our buck. Without a doubt, the cost of ownership has been one of the biggest pluses weve experienced while using IFSs field service offerings. Overall, IFSs Field Service Administration offerings have exceeded my successes. The customer service is great, the cost of ownership is fair and affordable, and the product itself is easy to use. I would give IFS a 8.5 out of 10 for its field service offerings.
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Buyer, Europe Company
Mar 10, 2023
Review 2 I have been using IFS to manage the field service operations of my company for the past two years and Im highly satisfied with the capabilities of this software. The features that I found most useful include the ability to create custom reports, quickly prioritize tasks related to the completion of a service project, and efficiently assign resources to service requests. Moreover, I am impressed with the innovative technologies used by IFS to facilitate the integration with other business solutions. For example, the integration of IFS with ERP systems has allowed us to reduce costs significantly. The cost of ownership for IFS is also reasonable, making it a great option for companies looking for a field service software solution. In summary, I believe IFS is an excellent choice and I highly recommend it.
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Buyer, North America SME Company
Mar 09, 2023
Review 5 Since I began using IFS as a Field Service Management, I have been incredibly pleased with the ease of use and its advance features. As a senior manager, I find IFS to be highly beneficial in better managing my field service team and customer service requests. I could also track deliveries and invoices easily. The futuristic use of technology and next generation advancements make IFS stand out from the competition. It provides me with real-time analytics, helping me make decisions quickly. With IFS, I could also customize the software to provide the best customer experience. I am happy to give IFS a rating of 4.8 out of 5 for its performance, convenience and futuristic use cases. The software is innovative and uses the latest technology to help with the management of a field service team. IFS will surely be a great choice for any senior manager.
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Buyer, UK Mid Market Company
Mar 09, 2023
to make it convincing Review 1
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Buyer, Europe Company
Mar 08, 2023
## Value for money: IFSs Field Service Management offering provides good value for money. Comprehensive solutions are available allowing us to acquire only solutions applicable to our needs and budget. They offer both module-based solutions as well as comprehensive packages. Besides that, custom pricing is also available when multiple modules or additional services are required. Furthermore, an additional fee can be charged for yearly maintenance, but it includes updates and maintenance for the solutions. In a nutshell, IFS Field Service Management offers great value for money. Rating: 10/10
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Buyer, North America SME Company
Mar 06, 2023
Review #4: I recently had the chance to try out IFS as a Field Service Management, and I must say I am quite impressed. It is highly innovative, using next-generation technology to make the service-delivery process faster and easier. Additionally, I was able to customize the system to fit my needs, which made it very versatile. Furthermore, the customer service provided by IFS was excellent. Whenever I had any queries, they were always more than happy to help. Their friendly and helpful attitude combined with their expertise made it easy to tackle even the most complex of issues. Overall, I would give IFS a rating of 8 out of 10. They have truly outdone themselves with their innovation and use of the latest technology. Additionally, the customer service provided by them is top-notch and has made the process of using the system much easier. I believe that my team will continue to benefit from IFS as a Field Service Management.
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Buyer, UK Company
Mar 06, 2023
My team has been using IFSs Field Service Management offerings for some time now and the experience has been great. IFS offers a high level of customer service, a fair cost of ownership, and their services are incredibly user-friendly. Our engineers have been able to quickly and easily organize and manage their tasks and projects since we adopted IFSs offerings. The customer service team has been very responsive and always available to answer our questions. They quickly and effectively resolved any and all issues we had, allowing us to work without any major hiccups. The customer service provided by IFS is top notch and worth mentioning. The cost of ownership was also very affordable. We looked into other solutions and their prices were much more than what we were quoted. Furthermore, the product itself is very user-friendly, which has made the transition very smooth. All in all, IFSs Field Service Management offerings have been a great asset to my engineering team. The customer service is reliable, the cost of ownership is fairly priced, and the ease of use has made managing projects easier than ever. I would give IFS a solid 9 out of 10 for their services.
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Buyer, Europe Company
Mar 04, 2023
Interoperability and integration: IFS provides a great level of interoperability and integration when it comes to managing field service operations. Its interface allows for seamless integration with the companys ERP systems and other back-office operations so that data can be automatically updated across various systems without manual re-entry being required. Our teams find it incredibly easy to use and this allows them to truly focus on the job at hand. In addition, customers can receive real-time status updates on their jobs and have greater visibility into service request progress. Overall, I would rate IFSs interoperability and integration capabilities 8 out of 10.
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Buyer, North America SME Company
Mar 03, 2023
Review 4 I have been using IFS for managing my companys field service operations and am quite pleased with its performance. IFS provides an efficient platform for managing service projects and helps to plan, assign and prioritize tasks accurately. It is also very user-friendly which helps my technicians to work more efficiently. Furthermore, the integration with other business solutions such as ERP systems has helped us reduce costs significantly. Overall, I think IFS is an excellent solution for managing field service operations and I highly recommend it. The low cost of ownership makes it even more attractive.
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Buyer, UK Company
Mar 03, 2023
After using IFSs Field Service Management solutions for two months for customer success needs, I have to give them 1 out of 5 star rating as it has been a largely unpleasant experience for our customer success team. First and foremost, it is not user-friendly at all, and it is filled with bugs, which not only wastes our customer success representatives time but also prevents them from executing the tasks accurately. Second, it lacks compatibility when it comes to integration and synchronization with other solutions, making it difficult to transfer and update data between services. Overall, I highly suggest that businesses should not invest in IFS Field Service Management solutions as it will not provide them with the desired customer success experience.
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Buyer, SME Company
Mar 03, 2023
# Review 5: IFS Field Service Management has long been our choice for managing the operations of our vast conglomerate. Their product vision is clever, offering a single horizontally integrated solution across different business units and markets, irrespective of size or complexity. The user-friendly cloud based platform and the powerful inventory management system have no doubt contributed to the impressive performance. In terms of features, IFS Field Service Management really delivers, providing all the necessary tools for predictive maintenance, customer service and collaboration to name a few. Mobility has also helped us successfully manage tactical operations, giving us vital insights from the field. For innovation, IFS Field Service Management never ceases to amaze. We trust them to provide us with cutting-edge technology and comprehensive reporting tools, including advanced analytics and AI driven solutions. When it comes to the unpredictable complexity of our industry, their clever use of next-generation technology is critical for our success. In a nutshell, we are more than satisfied with IFS Field Service Management. Their product vision, features, and innovative use of technology have enabled us to improve operations more than we ever thought possible. With that, we happily rate them for their hard work and willingness to go above and beyond our expectations. Ratings: Vision: 10/10, Features: 9/10, Innovation: 9.5/10.
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Buyer, North America Mid Market Company
Mar 02, 2023
IFSs Field Service Management Review #5 IFSs Field Service Management offering has been a great addition to our engineering team. Their product vision is spot-on in offering solutions to optimize teams and processes, making daily tasks easier and faster to complete. Additionally, the interface of the software is incredibly user-friendly, allowing new engineers to get up to speed quickly. The features of IFSs Field Service Management solution have also been great. Weve been able to customize our work orders and track customer orders with great ease. The scheduling capabilities are really useful as well, helping us to quickly and accurately assign tasks and resources. Weve also had great success in optimizing our first time fix rate with this software, saving a lot of time and resources. All in all, I would give IFSs Field Service Management software a 4.7 stars out of 5. The product vision and product features are satisfactory, and weve had great success in optimizing our engineering teams performance. While there have been a few minor hiccups, IFSs customer service team has been incredibly responsive and helpful. Were looking forward to continuing successful partnerships with IFSs Field Service Manangement offering.
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Buyer, North America Mid Market Company
Mar 01, 2023
We have had a great experience with IFSs Field Service solution. From their intuitive and user-friendly software to their expertise in asset and service management, we cant recommend them enough. The cost of ownership is reasonable and easily manageable. We are especially pleased with their pricing structure, as it allows us to optimize our budget and utilize our funds for other operations of our business. Also, their customer service team is exceptional. Whenever we have any inquiries or need help navigating the software, they are always there to help us out. And when our technicians and maintenance personnel are facing any issue, their technical support team is quick to respond. Rating 9/10
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Buyer, SME Company
Feb 28, 2023
## Product Vision: IFSs Field Service Management offerings have enabled us to empower our workforce while at the same time allowing us to have full visibility and control over our operational and financial performance. The product vision is realistic and provides an intuitive and intuitive capability to plan, deploy and analyse field service operations. The software provides resources to help businesses to manage their field service operations holistically and efficiently, thanks to features such as automated workforce assignment, integrated communication and real-time visibility across activities. Furthermore, the product vision helps guide in making better decisions on service delivery models, budgeting and overall service performance management. Rating: 8/10
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Buyer, North America Mid Market Company
Feb 27, 2023
We had tried a few different Field Service Management programs, but none of them lived up to our expectations. That is, until we started using IFS. All of our expectations have been exceeded and then some! The software is extremely easy to use and has all the features we need for our business. We love the real-time updates, which keeps track of our personnels performance, as well as helps us analyze reports. The customer service experience is top-notch theyre always available when we need a helping hand. The cost is manageable. It is a bit more expensive than other options, but youre paying for quality and customer service. We havent had any problems justifying the expense. Overall, I would wholeheartedly recommend IFS to small businesses who require field service management. Its user-friendly and reliable and Id give it 4.75/5 stars. Review 5
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Buyer, North America SME Company
Feb 23, 2023
IFSs Field Service Management solutions are not worth the trouble for any business with customer success requirements. As a Woman Leader in Customer Success, I can confidently say that IFSs solutions are far from satisfactory for our customer success team. First, it lacks ease of use and is filled with too many bugs, making it hard for our customer success representatives to complete their tasks in a timely and accurate fashion. Second, it has insufficient integration and synchronization capabilities, making it difficult to exchange information between services, which also leads to data losses. In my opinion, no company should invest in IFSs Field Service Management solutions. I rate this service 1 out of 5 stars due to its complexity and lack of interoperability and integration.
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Buyer, Europe Company
Feb 23, 2023
Overall Innovation and use of next generation technology: IFS has worked hard to gain and maintain a good reputation as a leading innovator in the field service management sector. For instance, the use of augmented reality (AR) allows quicker resolution times for service requests and this helps to keep customers happy. With the mobile capabilities, our teams are located in their respective fields and are able to act quickly on requests. Also, intuitive UI design helps teams manage their tasks efficiently and quicker, even when inexperienced employees are working in the system. I rate the overall innovation and use of next generation technology by IFS 9 out of 10.
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Buyer, UK Company
Feb 23, 2023
IFSs Field Service Management Review #2 IFSs Field Service Management offering is an incredibly helpful tool for engineering teams. The product vision is spot-on, offering necessary features for optimizing processes and performance. On top of that, the user-friendly interface makes it a breeze for new engineers to get up to speed. The product features of this software are great too, offering strong scheduling capabilities and customizable work orders. With those, weve been able to easily assign tasks and promptly match the right resources for successful completion. In addition, it has allowed us to track and analyze customer orders and tasks quickly and efficiently, boosting our teams performance. Overall, I would give IFSs Field Service Management solution 4.5 stars. While its a great product in itself, theres always room for improvement. Weve experienced a few bumps along the way, but IFSs customer service team has been responsive in helping us find solutions. Were looking forward to successful partnerships with IFSs Field Service Management software.
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Buyer, UK Company
Feb 23, 2023
As the R&D Head, I think that IFSs Field Service Management solution is an important tool for increasing customer satisfaction. With its intuitive interface and wide range of features and functions, it helps organizations streamline field service tasks, empowering organizations to make every job better and easier. The ease of use of IFSs solution is obvious, even for someone like me who is not tech-savvy. I found its user interface very intuitive and simple to navigate, so it took me no time at all to get to grips with it. It also offers a mobile access feature, meaning technicians can easily access the system from their mobile devices, no matter where they are. I can also report that the cost of ownership isnt too high. It offers great value for money in comparison to its competitors, and IFSs customer support team was very helpful in troubleshooting any issues that I had. Overall, I would highly recommend IFSs Field Service Management solution. It offers great value at a reasonable price and its ease of use makes it a great tool that is a worthwhile investment. 9/10.
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Buyer, Asia Pacific Company
Feb 16, 2023
Overall Innovation and use of next generation technology: IFS definitely sets a benchmark in terms of innovation and the use of the latest technologies. For instance, with the introduction of AR and AI capabilities, teams are able to make recommendations and reduce the time taken to resolve service requests. The mobile nature of the system allows access from anywhere, anytime, further improving the service standards and therefore customer satisfaction. With an intuitive user experience design, it becomes easier for even inexperienced employees to manage their tasks efficiently. I rate the overall innovation and use of next generation technology by IFS 9.5 out of 10.
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Buyer, UK Mid Market Company
Feb 15, 2023
Review #2: Recently, I have been utilizing IFS for a Field Service Management for my team, and I am extremely satisfied with their choice. The user interface of IFS is modern and very user-friendly, which allowed my team to get up and running quickly. Additionally, IFS allows for quite a bit of customization, which makes it very versatile and enables me to tailor it to my individual needs. One particular advantage of IFS is its use of next generation technology. This enables the system to be more efficient and adds an increased level of sophistication to the service delivery process. I believe that using technology of this level has allowed my team to come up with more effective and quicker solutions. I have also been really impressed with the customer service provided by IFS. Whenever I had any questions, they were always more than willing to help. Their ability to help me navigate through complex queries and issues was absolutely superb. As a senior manager, I would give IFS a rating of 8 out of 10. The customer service I received was amazing, and the fact that it uses next generation technology speaks for itself. Overall, Im confident that my team will continue to benefit from using IFS as a Field Service Management.
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Buyer, Asia Pacific Mid Market Company
Feb 13, 2023
5. From my experiences working with IFS Field Service Management, I am positive that it is the best field service solution out there. It has drastically improved our operations by providing us with a comprehensive, next generation technology for managing our field service operations, as well as offering valuable analytics and insights so that we can better target and serve our customers. Most surprisingly, IFS is surprisingly affordable and offers a cost of ownership that is significantly lower than many of its competitors. I highly recommend IFS to any service-oriented business looking to streamline and improve their operations. Rating: 5/5
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Buyer, North America Mid Market Company
Feb 13, 2023
I have used IFS Field Service Management offerings for a while now, and they have proven to be effective in managing our operations across multiple systems. They have enabled us to stay up to date with the latest industry standards, and their product vision is constantly evolving with new features being regularly released AI and automation have played a major role in enhancing overall productivity, and their remote service capability has been great for delivering complex services across different continents. Perhaps even more impressive is the exemplary customer service we have experienced. Whenever there is an issue that arises, IFS shows great responsiveness in addressing it. My opinion is that IFS Field Service Management has bolstered our operations significantly, allowing us to successfully maintain our competitive edge. I rate this service 8/10.
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Buyer, Asia Pacific Company
Feb 12, 2023
IFSs Field Service Management #5 I have been using IFSs Field Service Management for the past few months and I couldnt be happier with the experience. The process of setting everything up was incredibly easy and the user interface is intuitive and easy to use. Moreover, the customer service team is dedicated and very helpful in responding to any of my questions. I should also note that IFSs FSM includes a range of features for managing field service operations. For instance, I can easily keep track of tasks, make sure all the work is done on time and make sure that everyone is kept in the loop. Furthermore, the real-time monitoring features make it easy to stay updated in real-time. Overall, I can definitively say that I am happy with IFSs Field Service Management. It is simple to use and the customer service team is always willing to help. Rating: 9/10.
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Buyer, North America Mid Market Company
Feb 10, 2023
IFS Field Service Management Review #4 (2.5/5) I recently started using IFS and basically, Im not impressed. Its a below-average system, plagued by muddled product vision, mediocre features, and unreliable customer service. The product vision is severely lacking. They make frequent updates to the system, but these often feel like desperate attempts to patch up a broken system and dont really provide any solutions. Its missing an intelligent strategy which makes the system difficult and annoying to use. The features arent great either. The job scheduling tool is helpful, but the asset tracking module feels clunky and inefficient. The predictive AI is interesting, but its not really intelligent enough to help me out. Customer service is nothing special either. The support team is friendly enough, but too often I find myself waiting weeks for them to address my issues with no progress being made. Overall, Im pretty unhappy with IFS. Its not a terrible system, but there are a lot of better alternatives that have the features and vision that IFS lacks.
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Buyer, Asia Pacific Company
Feb 10, 2023
IFS Field Service Management Review #1 For years I have used IFS Field Service Management in my organization and I would happily recommend it to any Senior Manager who is looking for an efficient tool to manage their teams activities. I found the software had great ease of use and was capable of providing meaningful insights and data that allowed us to make better-informed decisions. The intuitive design of the IFS platform allowed our team to quickly learn the system and get to work. I found the powerful analytics very useful, as they provide real-time visibility into performance and allowed us to adjust our strategy accordingly. Additionally, the automated workflow enabled us to effectively allocate work to our staff, ensuring that no jobs went unmatched or forgotten. Although the software was extremely user-friendly, I found that it lacked some of the more advanced features that other solutions offer. As a Senior Manager, Id like to be able to customize the look and feel of the platform to better meet my teams requirements. Additionally, I found that the value for money was not really up to par with those solutions, as it had a noticeable higher cost. Overall I am reasonably pleased with the IFS Field Service Management platform. The ease of use and ability to quickly learn the system make it worth considering for organizations of any size. However, my opinion may change if the value for money isnt improved. Rating on ease of use and value for money: 3.8/5.
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Buyer, Asia Pacific Company
Feb 09, 2023
I was recently introduced to IFSs Field Service Management offerings and was amazed at the overall level of service they provide. From the customer service to the cost of ownership to the ease of use, IFS runs it up the flagpole in all categories. The customer service team is always available to help and open to suggestions from my engineering team. They are always happy to answer the weirdest of questions, which we have had plenty. This is a big plus for me, since great customer service is essential for success in any company. The cost of ownership for IFSs services is very fair and affordable. We use yet another solution for different services, and the cost for IFSs offerings is significantly lower than that of the other product. It is a great feeling to know that I am paying for a quality product at an affordable price. Overall, IFSs Field Service Management offerings show the true mark of a quality product. It is easy to use, the cost of ownership is not prohibitive, and their customer service is fantastic. I would give IFS a 9 out of 10 for its services.
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Buyer, SME Company
Feb 08, 2023
Review 4 - IFSs Field Service Management As a Procurement Manager I have been using the IFS Field Service Management offering for some time. I must say that it has benefited my job in more ways than one. The platform offers an intuitive user interface that provides easy access to all the features, whether youre a novice or an expert. It also has remarkable asset configuration library that allows you to monitor and manage your Assets systems. One of the best features of the platform is its ‘Dispatch that allows you to schedule and deploy technicians accordingly. The ‘Mobile Workforce feature is also quite helpful, allowing easy access to the service at any given time. However, the number of features that IFS has provided tend to be a bit overwhelming at times. This has caused some confusion for me in the past. But with time, I have become familiar with the platform and its usage. Overall, IFSs Field Service Management offering is an excellent choice for Procurement Managers, who want to take full control of their resources, services and personnel. I give the platform a 7/10 for ease of use and 9/10 for offering futuristic, sleek use cases that make my job easier than ever before.
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Buyer, UK Company
Feb 08, 2023
IFSs Field Service Management #1 Ive been using IFSs Field Service Management for around two months - prior to this I was using a variety of other FSM tools. Ive been pleasantly surprised by how easy it was to switch over and start using IFSs FSM. It was much easier to understand and use than the other solutions I was using, especially when it comes to the customer service interface. All the features are very intuitive and easy to understand. The customer service team at IFS is very responsive and knowledgeable. They were always available to help whenever I had questions about the software. They were also able to provide me with detailed and helpful solutions for any of my FSM related issues. I have to say that Im very pleased with the customer service Ive received from IFS. In terms of ease of use, IFSs FSM is one of the best that Ive used. Everything is clearly laid out and easy to understand. In addition, IFS includes lots of useful features for managing field service operations. For instance, the iCloud and Mobile applications enable me to access all my FSM related information in real-time. Overall, I am very pleased with IFSs Field Service Management tools. The customer service and support are top-notch and the ease of use makes it a breeze to use. I highly recommend IFSs FSM. Rating: 9/10.
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Buyer, North America Mid Market Company
Feb 07, 2023
In my experience working with the IFS Field Service Management offerings, I have found them extremely reliable and comprehensive. Through their remote service capability, we can now manage complex business operations across multiple geographical locations with ease. The IFS team has also been very proactive in ensuring we stay up to date with the latest in technology and industry standards. The product vision is constantly being enhanced, with new features and updates released regularly. This keeps us competitive in our market, and has enabled us to greatly improve our business efficiency. I have also found the IFS customer service very dependable. Whenever an issue has arisen, their team is quick to resolve it, and answer questions in a professional and timely manner. Overall, the breadth and depth of IFSs product vision and product features, as well as their customer service, have been invaluable to our company. I rate this service a 9/10.
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Buyer, Asia Pacific Company
Feb 05, 2023
We are very happy with IFS Field Service Management which we have used to manage customers, jobs, bookings and employees more efficiently. Besides the basic features, it also offers incredible interoperability, integration and cost of ownership that we have taken advantage of. The data systems have been seamlessly integrated with third-party applications, thereby cutting down our costs significantly. Moreover, the customer support team is extremely helpful. They have always been very responsive, even when there have been issues on a weekend. We look forward to working with this software for a long time. IFS Field Service Management is exemplary and it deserves 5 stars. Review 5
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Buyer, North America SME Company
Feb 02, 2023
[IFS] Field Service Management Offering Review #5 I am a small business owner and was looking for a field service management offering, and I eventually decided to go with IFS. The cost of ownership was generous and was cost-effective for our small business, which enabled us to get up and running quickly. The customer service during the onboarding process was suitable for what I needed. The use of modern technology, automation and cloud-based accessibility was ideal for us as we have ambitious plans for the future. The automated scheduling system assigned resources to tasks quickly while accurately allocating the most effective resources. Moreover, real-time project visualisation allowed us to anticipate cost-savings. IFSs field service management offering has proven to be cost-effective and efficient, cutting down on costs while providing on-demand resources at our disposal. Thanks to this service, our small business operations are running smoothly and we are looking to expand in the future. Highly recommend 5 out of 5 stars!
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Buyer, Asia Pacific Company
Feb 01, 2023
Review 2 As a small business owner, I was skeptical of switching to Field Service Management by IFS. But after utilizing the platform for a few months, I can say first-hand that the system has given us a competitive edge while also improving our operations. Everything from the automated processes to the intuitive scheduling feature so easy to use that I havent had to devote too much of my precious time getting acquainted with a new system. My business partner and I also love that IFS is scalable and designed to keep up with our growth, so we arent always having to find new solutions. Were giving IFS 5 stars!
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Buyer, SME Company
Jan 31, 2023
[IFS] Field Service Management Offering Review #2 I recently subscribed to IFSs field service management offering and I must say I was pleasantly surprised. The cost of ownership was low compared to other similar products and the customer service from their team was top-notch throughout the process. The next generation technology offered by this product really gives a competitive edge to small businesses such as ours. The automated scheduling system provided me with the ability to manage our workforce more efficiently and effectively, with access to on-demand resources to maintain our competitive edge. The onboarding process was easy and straightforward and the cloud-based access opened up new avenues of scalability and flexibility. Their modern technology allowed us to visualise projects in real-time while cutting down on costs and resources. Overall, IFS has enabled us to simplify operations while maintaining efficiency and cost-savings. The intuitive features help us to stay ahead of the competition through automation and modern technology. Highly recommend 4.5 out of 5 stars!
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Buyer, North America Mid Market Company
Jan 30, 2023
2. I have been impressed with the continuous innovation and development of the IFS Field Service Management. It is designed to meet the needs of todays service-oriented businesses, providing us with the best possible service analytics and insights. With the help of built-in analytics, we can identify gaps, optimize performance and increase our service level agreements. This has allowed us to detect problems earlier and respond to customer inquiries in real-time. Furthermore, IFS is intuitive and user-friendly, enabling our teams to quickly and easily utilize the technology without having to worry about complex training sessions. Overall, IFS is a reliable and cost-effective field service solution that I would highly recommend to any business. Rating: 5/5
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Buyer, UK Mid Market Company
Jan 30, 2023
Product Vision: IFS is a comprehensive Field Service Management that is designed to streamline and improve operations. While the vision of providing businesses with the tools they need to manage their operations more easily is admirable, the product is still lacking in some areas. Specifically, I found it difficult to customize the solution to fit my companys exact needs. Additionally, the software lacks features to support more complex business processes, such as invoicing or automated workflow management. I give the product vision a rating of 6/10. Product Features: I had trouble getting the most out of the features that IFS offers. The software does not integrate well with existing systems and processes, and required us to undergo lengthy and complicated implementations. As a Customer Success Manager, I was tasked with setting up a system for our customers, only to find out that features were limited and the product was slow to respond. As such, I cannot recommend this software and give it a rating of 3/10. Customer Service: The customer service team was responsive but not to a satisfactory level. Attempts to get assistance with system set up often went unanswered or pushed back due to lack of resources or knowledge. I was given outdated information and was unable to find the help I needed to get the system up and running. I give the customer service team a rating of 4/10.
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Buyer, North America Mid Market Company
Jan 28, 2023
## User Friendliness: IFSs Field Service Management offering is quite user friendly. From easy downloadable software to simple and concise instructions, it is designed to be a piece of cake. Not only that, but their user-friendly dashboards and interactive voice assistants make it even simpler to understand and visualize the data. Also, the customer service team are always available to help us if we have any queries. Overall, IFSs Field Service Management offering allows us to make the most of our resources with its user friendly interface. Rating: 9/10
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Buyer, Europe Company
Jan 27, 2023
1. In my experience, IFS Field Service Management has completely revolutionized our multinational companys field service capabilities. It is truly a next generation software that is driving our continued success and growth. Our team is utilizing IFS to efficiently coordinate, monitor and track resources, manage workforce scheduling and optimize our entire network of field agents across multiple geographies. It has completely streamlined operations and maximized resource utilization. Most notably, IFS has enabled us to deliver superior customer service with much faster response times to customer inquiries and service requests. In addition, from a cost perspective, the total cost ownership of IFS has saved our company a great deal of money in the long run. I am highly impressed with IFS Field Service Management and would definitely recommend it to anyone looking for a comprehensive field service solution. Rating: 5/5
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Buyer, UK Company
Jan 25, 2023
IFS Field Service Management Review 5 IFS Field Service Management has been a great asset for our organization ever since we decided to go with it. After an in-depth evaluation of the solutions available in the market, IFS seemed to be the perfect solution for our needs. The cost of ownership of the IFS is highly economical which makes it an ideal option for any company. The user count based pricing model makes it possible for us to control costs and also scale the solution as required. In addition, the affordability makes it a compelling option even for small businesses. Additionally, IFS provides comprehensive solutions to the industry-specific needs. The advanced analytics and dashboards allow us to track the performance of the entire team. IFS also supports next-generation technology so we can ensure seamless service delivery. The software also has an intuitive and user-friendly interface which makes it easy to manage the operations with just a few clicks. This has allowed us to automate manual tasks and also ensure timely completion of tasks. Overall, IFS has been a cost-effective and feature-rich solution for us. I highly recommend this software to anyone who is looking for an effective way to manage their field service operations. Rating: 4.5/5
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Buyer, SME Company
Jan 24, 2023
IFS Field Service Management Review #2 Having used the IFS Field Service Management solution for many months, I have seen first-hand the exceptional value it provides. The system is extremely easy to use, with a user-friendly interface that makes learning the platform a breeze. With automated workflow and real-time analytics, we are able to quickly allocate tasks to our teams, precisely monitor their performance and make data-driven decisions to ensure the best possible results. As mentioned before, the system is incredibly user-friendly. One feature I found particularly useful was the visual dashboard. This makes understanding performance data easier than ever, so I always have a clear overview of the teams progress. Additionally, the ability to customize the workflow according to specific needs gives us greater control over our activities. Although it does offer great value for money, I cant help but feel that for the price we are paying for the IFS Field Service Management platform, more features should be included. For instance, location-based services could be integrated for an even better customer experience. In conclusion, IFS Field Service Management is a great solution for any organization looking for easy-to-use and efficient field service management. The intuitive design and powerful analytics make it a great choice. However, if the price is a sticking point, there are cheaper alternatives on the market. Rating on ease of use and value for money: 4.5/5.
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Buyer, Asia Pacific Mid Market Company
Jan 23, 2023
[IFS] Field Service Management Offering Review #3 In order to increase efficiency, resources management and cost-savings for our small business, I decided to go with IFSs field service management offering. After subscribing to the service, I was glad to see the low cost of ownership and the customer service during the onboarding process was more than adequate. The use of modern technology and automation was truly a game changer for us - with the help of the automated scheduling system, I was able to assign resources within minimal time and with much elaborated accuracy than before. Cloud-based access enabled scalability according to our specific requirements. Furthermore, the use of real-time visualisation allowed me to see a clear picture of projects and anticipate cost-savings while providing our customers with great customer service. IFSs innovative technology is an asset in terms of its efficiency, scalability and cost-savings. Definitely recommend 4 out of 5 stars.
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Buyer, North America SME Company
Jan 22, 2023
## Technical Support: IFSs Field Service Management provides reliable technical support for all of their offerings. Not just their experienced customer service team alone, but also their customer support portals that offer guidance make us feel secure. From technical guidance to troubleshooting, their team covers it all. Furthermore, customer service issues can be escalated quickly and efficiently in order to ensure minimum downtime. Thanks to this, we dont face any issues in getting our filed service management needs addressed. Rating: 8/10
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Buyer, Asia Pacific Mid Market Company
Jan 21, 2023
Having used IFS Field Service Management for two months for customer success, I have to rate it 1 out of 5 stars because of its lack of user-friendliness and compatibility. Referring to ease of use, the software requires a steep learning curve and is filled with too many bugs, wasting our customer success reps time. Secondly, there are numerous interoperability issues due to its poor integration and synchronization capabilities, making the transfer of data between services highly inefficient. For customer success requirements, IFSs Field Service Management solutions come with too much hassle and offer no convenience. I suggest businesses avoid using this service.
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Buyer, Asia Pacific Company
Jan 20, 2023
IFS Field Service Management is an incredibly useful tool for our business. The software has saved us money and time over the course of this year. We utilize it to manage jobs, bookings, customers and employees. The system is easy to use and maintain. It helps us stay organized and efficient. The software has a great interoperability feature which allows us to easily integrate our data and systems with third party applications. We were also pleasantly surprised with the cost of ownership. We can easily customize the solution to suit different business needs, while keeping our costs low. We have observed a measurable improvement in efficiency and effectiveness with this software. The customer support team is exceptional. They are very helpful and efficient in providing assistance. We are extremely satisfied with the software and would recommend it to any business. It has proven to be a tremendous value for our organization, 5 stars! Review 2
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Buyer, SME Company
Jan 20, 2023
1 I have been working with IFSs Field Service Management offering in my organization for a few months now and am extremely impressed with the level of customer service and technical expertise provided. The software is incredibly user-friendly and easy to use, with a modern, intuitive user interface. Im especially impressed by the versatility and range of features offered, including comprehensive comprehensive planning, management and scheduling tools, powerful asset register, intuitive operations, preventive and predictive maintenance planning, as well as strategic analytics. Supporting our ability to digitize operations and position ourselves for future updates, the Field Service Management offering from IFS allows us to analyze, track and monitor our operations more efficiently. Im pleased with the automated functions and scheduling features, which significantly reduce the need for manual interventions. On the downside, I find the asset library a bit limited, and the reporting components could be improved in order to provide better insights. Overall, I would rate the Field Service Management offering from IFS at 8 out of 10. Its clear that IFS has taken considerable effort to design and launch a user friendly software which provides intelligent insights while supporting our digital transformation journey.
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Buyer, UK Company
Jan 19, 2023
Review on IFSs Field Service Management Offerings -4 Im a veteran of the service industry and Im eager to share a review of IFSs far reaching Field Service Management offerings. From start to finish, I was absolutely blown away. The level of innovation encompassed in the product was what truly won me over, with the service delivery platform and the analytics capabilities for customer feedback based decisions. The latest tech such as IoT and AR have successfully melded with the product, to truly take it to the next level. The interoperability and integration worked quite well between different systems. It allowed for a fluid, fast customer experience. From different Point of Sale setups to inventory management; everything seemed to synchronize quite nicely. In a nutshell, Im more than glad to present a five star review for the product!
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Buyer, North America Mid Market Company
Jan 19, 2023
3. IFSs Field Service Management offering has been a great success at our firm and has enabled us to meet customer expectations in a convenient and useful way. The product features have been up to the mark and allow us to have greater control and track our customer service requests closely. On top of that, its futuristic use cases have allowed us to consider different scenarios when dealing with customer service requests, something which many tend to overlook. The main feature of this offering from IFS includes its efficient job scheduling, assignation of job orders and inventory management. With this array of features it enabled us to manage our resources proficiently and in an efficient manner. Everything felt quite organized and we could keep track of customer service requests easily. Moreover, we have assess this entire customer related data easily with the help of the visualizations and reporting capabilities. All in all, the Field Service Management offering from IFS has provided us with great customer service vision and a highly efficient customer service network. The automation of customer service processes has definitely proved to be our biggest selling point, enabling us to pay more attention to customer service issues and prioritize them accordingly. I would rate it a 4.9/5
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Buyer, UK Mid Market Company
Jan 19, 2023
Review 5 - IFSs Field Service Management As a Procurement Manager, I have used the IFS Field Service Management offering mainly for Asset Management. The platform offers a comprehensive suite of products that enable complete digitization of paperwork and are equipped to provide a centralized platform for communication between my teams and me. It is the only software that provides an effective and intuitive way of managing technicians and personnel from anywhere, anytime. Their ‘Dispatch feature allows me to easily schedule and deploy technicians according to my needs. I also really appreciate their ‘Mobile Workforce feature, enabling access from any device that has me to keep an eye on my resources at any given time. That being said, I do feel their platform is quite overwhelming to use, and their features tend to be a bit excessive, at times. I wish they would provide easier access to the features but other than that, I am quite pleased with IFSs Field Service Management offering. Overall, IFSs Field Service Management offering is an appropriate choice for Procurement Managers who want to take full control of their resources, services, and personnel. I rate the platforms ease of use a 6/10 and its ability to support futuristic use cases an 8/10.
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Buyer, North America Mid Market Company
Jan 19, 2023
IFS Field Service Management Review #3 As a Senior Manager, I have often used IFS Field Service Management to help me manage my teams tasks. The user-friendly interface made switching over to the system a breeze and I was instantly able to start benefiting from its powerful analytics and automated workflow. One of the most useful features that IFS offers is the visual dashboard. This provides a clear overview of the teams performance, making it easier to track progress and continually make informed decisions. Additionally, the ability to customize the workflow and add more features to the system makes the system more adaptable to different scenarios. Admittedly, the IFS Field Service Management solution comes at a higher price than other solutions. This can be off-putting for those on a tighter budget, but I still believe it offers great value for money. I appreciate being able to quickly learn the system and keep on top of my teams progress without any hassle. I can confidently recommend IFS to other Senior Managers. Rating on ease of use and value for money: 4.2/5.
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Buyer, Asia Pacific Company
Jan 18, 2023
# Review 2: Over the last few years, we have been using IFS Field Service Management to help us manage our vast and often complex business operations. We were extremely impressed by their product vision, which produces a single horizontally integrated solution across different business units and markets. We love how the cloud-based platform and agile inventory management system make it so easy to use from any device. As well as the product vision, the features of IFS Field Service Management are awesome. Predictive maintenance, customer service, and collaboration tools that let us coordinate to complete projects more quickly - its all there. Weve achieved several operational improvements through their mobility solutions, allowing us to get vital data when in the field. The innovation of IFS Field Service Management is a real highlight. With advanced analytics, AI enabled solutions & next-generation technology, theyre always one step ahead. Even when faced with unpredictable complexities in our industry, they deliver solutions that help us stay ahead of the competition. Overall, we are incredibly pleased with IFS Field Service Management and the way they have revolutionized our service operations. Ratings: Vision: 9.5/10, Features: 9/10, Innovation: 9.5/10.
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Buyer, North America Mid Market Company
Jan 17, 2023
5 - IFS Field Service Management: Having recently acquired IFSs Field Service Management offering, I can honestly say that it met my expectations. With its integrated platform, the robust feature-set gives us full visibility and control over our entire field fleet; from managing service teams and planning routes, to managing inventories and generating reports. Moreover, the IFS Application Suite integration makes the platform even better; it is customized for our exact requirements. The customer service team has also been a great help, being very dedicated and knowledgeable. Value for money wise, this platform has already provided us significant efficiency and cost-cutting; making the investment worthwhile. Overall, IFS Field Service Management provides us with an excellent value for money, with it adding great value to our operations and efficiency. I would rate it 4.5/5 when it comes to its innovation and use of next generation technology, and 4.9/5 on value for money.
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Buyer, Asia Pacific Company
Jan 17, 2023
# Review 5: Our multinational company has been using IFS Field Service Management for some time now, and weve been overall impressed with the performance. The features are comprehensive and the user-friendly interface has enabled our field staff to quickly adopt the system. The software allows us to monitor our workforce, dispatch teams and jobs, track invoices, and more. This has helped improve our operations, while also reducing our labor costs by automatically generating service orders. The insights and reporting capabilities also enable us to understand our productivity and improve our customer service. The cost of ownership is reasonable, however, in terms of value for money, IFS Field Service Management falls a bit short. While it is not overly expensive, the price-tag is still quite high when compared to similar products on the market. Overall, Id still recommend this software to other organizations. Its comprehensive features and cost savings make it a great choice for field service management. Id rate it 3.5 out of 5 stars.
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Buyer, UK Mid Market Company
Jan 15, 2023
Review 4 We have now been using Field Service Management by IFS for a few months and I have to say, Im a huge fan. As a small business owner, I was looking for a technology-driven solution that would support our progression and growth. IFS has checked all those boxes. We now use its array of features to uncover customer trends which helps us develop better strategies. My team also gets automated reporting that allows us to create accurate records of our work, even on the go. IFS has been an invaluable resource for our business and I recommend them without hesitation. 5 stars for sure!
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Buyer, North America Mid Market Company
Jan 12, 2023
Overall Innovation and use of next generation technology: IFS is constantly pushing the envelope when it comes to innovation and the use of the latest technologies. For instance, the mobile capabilities of the system allow work crews to be located in the field while they complete service requests more quickly and efficiently. The system also integrates AR and AI capabilities to provide recommendations and streamline service request resolution times. The intuitive user experience makes it easier and faster for employees to manage their tasks, ultimately leading to greater customer satisfaction. I rate the overall innovation and use of next generation technology by IFS 9 out of 10.
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Buyer, SME Company
Jan 12, 2023
Review 3 I have been a senior manager in my organization for several years and I have yet to find a service management software as intuitive and advanced as IFS. IFS allows me to better manage my field service team and customer service requests with ease. With IFS, I can also keep track of deliveries and invoices with just a few clicks. The software even offers analytics to help understand customer trends. I am thoroughly impressed with IFS futuristic use of technology and next-generation advancements. It has enabled me to access real-time analytics, thus helping me make decisions rapidly. I could even customize the software to provide exceptional customer service. In turn, IFS had given me an advantage to outshine my competitors. I give IFS 4.5 out of 5 for providing excellent performance and convenience to support futuristic use cases. The software is truly innovative and utilizes the latest technologies for better management. IFS proves to be the best Field Service Management there is.
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Buyer, UK Mid Market Company
Jan 12, 2023
# Review 4: Since the introduction of IFS Field Service Management to our conglomerate, operations have improved dramatically. We are fond of their product vision, which creates a single horizontally integrated solution across different business units and markets, irrespective of size and complexity. This is through their market leading cloud-based platform and intuitive user interface. The features of IFS Field Service Management are extremely helpful. Predictive maintenance and customer service top the list, followed by collaboration tools for faster project completion. Mobility solutions provide us with data from the field that support our tactical operations. One of the major benefits of IFS Field Service Management is the innovation it brings to the table. With advanced analytics, AI and next-generation technology, they always stay one step ahead of the rest. Their clever use of technology enables us to keep up with the unpredictable complexity of the industry and gives us a competitive advantage in the market. Overall, we have been very happy with IFS Field Service Management. We appreciate their product vision and features, plus their unmatched agility and innovation in the industry. We continue to trust them as our partner and would gladly recommend to other businesses. Ratings: Vision: 9.5/10, Features: 9/10, Innovation: 9/10.
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Buyer, Europe Company
Jan 11, 2023
IFS Field Service Management Review #2 (3.5/5) I recently started using IFS for my field service management needs and overall Im quite pleased. It runs smoothly, the UI is easy to learn, and the features are comprehensive. There are some areas where I feel like it could improve, however. The product vision is quite muddled. Oftentimes, the updates and features they release have little rhyme or reason, and there doesnt seem to be any kind of cohesive strategy driving them. That makes it very difficult to use since youre never quite sure what youll get when you upgrade. The features themselves are better, but still not great. The predictive AI is promising but it often feels like its second-guessing me rather than helping me out. And I find the asset tracking module a bit clunky and cumbersome to use. Customer service is on point however. Whenever I have a question or issue, the support team is there to help me out. Theyre always friendly and knowledgeable, so Im grateful for that. Overall, Im content with IFS. It can be useful in the right situation and its helpful having the customer service. But ultimately its not the most intuitive system and Id keep looking if youre looking for something comprehensive.
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Buyer, UK Mid Market Company
Jan 11, 2023
# Review 1: IFS Field Service Management has been the preferred choice for our vast conglomerate for nearly two decades, and weve seen a dramatic improvement in the way our business operates since then. The product vision is elegant. It provides a single horizontally integrated solution across different business units and markets, no matter their size or complexity. This is achieved through their market leading cloud based platform and an agile inventory management system. The intuitive user interface makes navigating through the platform a breeze. The product features are immense and include all the leading tools for predictive maintenance and customer service. Their collaboration tools are a massive plus, allowing us to coordinate to complete projects with maximum efficiency. The real game-changer for us is their mobility solutions, enabling us grab insights from the field and quickly make decisions that drive our tactical goals. In terms of innovation, IFS Field Service Management never ceases to amaze. They are always one step ahead of the game, delivering cutting-edge technology and comprehensive reporting. Their next-generation and AI enabled solutions are designed to support the unpredictable complexities of the industry. We count on them to help us gain a competitive advantage through their clever use of advanced analytics. Overall, we are more than satisfied with what IFS Field Service Management can offer us. Their vision, features and innovation have really helped us revolutionize our service operations. We are proud to have them as a partner and would gladly recommend them to any other businesses in need of such solutions. Ratings: Vision: 9/10, Features: 9.5/10, Innovation: 9/10.
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Buyer, UK Mid Market Company
Jan 11, 2023
IFS Field Service Management Review 1 I have been having an excellent experience with the IFS Field Service Management in my organization for the past year. After careful evaluation of various solutions available in the market, I decided to go with IFS, which has proven itself to be a reliable, cost-effective and feature-rich solution. The cost of ownership of the IFS is indeed commendable - the pricing model is based on the user count which allows us to control the costs and ensure the scalability of the solution. In addition, the affordability makes it an economical option even for small organizations. The software also provides a wide range of industry-specific solutions that are tailored to meet the requirements of the field service managers. In addition, the advanced analytics and dashboards allow us to easily track the performance of the entire team. The IFS also facilitates next-generation technology, making it easier to monitor and manage service delivery. The user interface is intuitive and user-friendly, making it easy for us to manage the service operations with just a few clicks. This has helped us automate mundane and manual tasks and also ensure timely completion of tasks. Overall, IFS has proven to be an excellent investment with its cost effectiveness, advanced features and slicker performance. I strongly recommend this software to anyone looking to manage their field service operation with ease. Rating: 4.5/5
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Buyer, UK Mid Market Company
Jan 10, 2023
IFSs Field Service Management #2 I have been using IFSs Field Service Management for several months now and have been extremely happy with the experience. The setup process was easy, the user interface intuitive and the customer service team very dedicated and helpful. The customer service team at IFS go out of their way to make sure you are fully supported and guided through the setup process. They also stay in contact as you go along, offering help with any additional questions you may have. I found this to be a huge plus, as it allowed me to get the most out of IFSs FSM tools. In terms of features, IFSs FSM includes a range of useful features for managing field service operations. For instance, users can easily manage an ever-changing work schedule and make sure that everyone is kept in the loop. The iCloud and mobile applications keep me updated in real-time, enabling me to access all the crucial information that I need. Overall, IFSs Field Service Management is a great solution for businesses looking for a professional and reliable FSM tool. The customer service team is helpful and responsive, the user interface intuitive and easy to use, and the range of features highly useful. Rating: 9/10.
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Buyer, North America SME Company
Jan 10, 2023
1. Overall, IFS is a great software for Field Service Management. The user interface is very intuitive and easy to learn. The features are comprehensive and up to date. What I particularly like is that it takes the latest technologies like AI, Machine Learning, and Predictive Maintenance into consideration when approaching field service management. I especially like the recommendation component that takes load forecasting into account and suggests the need for preventive maintenance and new parts if needed. The Customer service is top notch as well - issues are resolved quickly and efficiently. Overall, I would rate IFS a 4.5 out of 5.
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Buyer, UK Mid Market Company
Jan 08, 2023
Our industry requires us to have a reliable field service management solution, and IFS has met our expectations and more. Through IFS Field Service Management, we have been able to navigate our complex business operations and optimize service delivery, even across multiple continents. The product vision at IFS is state-of-the-art, as they are constantly pushing the boundaries of technology with ever-evolving features. AI and automation have been especially helpful, as they have enabled us to quickly and efficiently assign resources to customer requests and drive our business forward. I must also laud IFS for their customer service. The team is always readily available to answer questions or address any issues that arise. In short, IFS has been a reliable and valuable partner and I fully commend their product vision and customer service. I would rate this service 9/10.
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Buyer, North America SME Company
Jan 08, 2023
Review 5: IFS Used as Field Service Management I have been a Senior Manager of Field Service for the past two years and have been using IFS software ever since. I must say I am impressed by their Field Service Management as it has enabled us to innovate far beyond our expectations. Their product has several features that can be customized to fit our unique needs. Features starting from mobile app integration and GPS tracking capabilities, to custom toolkits, and integration with AI-based systems have helped make our service delivery more efficient and advanced. The collaboration features allow us to assign tasks faster and respond to issues in a more organized manner. Additionally, IFS has been providing us with continuous support, comprised of a team of dedicated staff who have been helping us set up the system and assisting us in the case of queries. This combined with a highly functional product has helped us to make the most out of our use-case. Rating: 5/5
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Buyer, UK Mid Market Company
Jan 08, 2023
1. I have been using Infors IFS Cloud Enterprise software as our Field Service Management (FSM) software for the last 3 years in our international team. Based on my experience, I must say that the product vision of IFS is quite inspiring. It has found ways to keep up with the rapid changes in the field service industry, which demands timely and efficient service delivery. Although the product requires a considerable investment, it is worth it for the many features that it provides. For example, it organizes and streamlines our task management process significantly by making it easy to access, assign, follow-up and close job orders. As a result, technicians are able to use the functionalities such as automated scheduling, streamlined monitoring, on-demand stock and inventory, tailored customer payment plans, and reporting among others. All these features definitely help us to manage our operations more efficiently and reduce our manual workload. In terms of value for money, I would give it a 8.5 out of 10 rating.
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Buyer, Asia Pacific Mid Market Company
Jan 06, 2023
As a Woman Leader in Customer Success, I would advise businesses to find an alternative solution to IFS Field Service Management offerings. We have been using it for two months and our customer success team has experienced nothing but frustration. Ease of use is a significant issue, as the software is too complex and contains too many bugs, making it incredibly difficult for our customer success reps to correctly and quickly complete tasks. Secondly, interoperability is also a major issue due to insufficient integration and synchronization capabilities, requiring our customer success representatives to waste a lot of time transacting and updating data from one service to another. My overall rating for IFS Field Service Management offerings is 1 out of 5 stars.
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Buyer, Asia Pacific Mid Market Company
Jan 06, 2023
IFS Field Service Management is an exceptional management tool that has helped our business save time and money over the past year. It helps us manage customers, jobs, bookings and employees. The software is incredibly user friendly and easy to maintain. Weve also enjoyed great interoperability and integration capabilities offered by this software. It integrates seamlessly with popular third party applications, and that helps us save time and money. Beyond that, the cost of ownership is fairly good compared to other options available in the market. The customer service team is top-notch. They are always ready to help us with any questions or needs we may have. We give IFS Field Service Management 5 stars, and the highest of recommendation. We couldnt be more satisfied. Review 3
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Buyer, Asia Pacific Mid Market Company
Jan 06, 2023
2 IFSs Field Service Management offering is an excellent tool for companies looking to streamline service operations. Being a Senior Manager, I have had the chance to work with this software and have grown to understand the great potential that it offers. The setup process is quite simple and I have found it relatively easy to use, so mechanics with only basic to moderate computer skills are able to get up to speed quickly enough. There is no need to do especially long training sessions. The software has certainly enabled us to scale operations quickly and easily, with helpful analytics allowing us to make strategic decisions. The predictive and preventive maintenance function is especially impressive, as it accurately planned and allocated resources to maximize efficiency and productivity. On the downside, I have noticed that the process of scheduling technician activities is a bit challenging, which can lead to bottlenecking in certain areas. I would recommend making the scheduling process easier to use. Overall, I would rate IFSs Field Service Management offering at 8.5 out of 10. The level of customer service provided is exemplary and the available features are comprehensive, making it an ideal tool for improving service operations.
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Buyer, SME Company
Jan 02, 2023
Review 3 - IFSs Field Service Management As a Procurement Manager, I have found IFSs Field Service Management offering to be quite helpful when it comes to managing day-to-day resources. I have been using this platform for some time and so far, its been an absolute delight. Its a complete package that covers every segment of my job. The ease of access is great, with a user-friendly interface that manages all the features normally in a hierarchical structure. IFS provides an impressively well connected environment to manage resources, devices, and personnel. It offers real-time monitoring and tracking that helps me understand the condition of my teams. Additionally, the ‘Dispatch feature allows me to effectively schedule and deploy technicians accordingly. One thing I found quite useful is the ‘Mobile Workforce setting that provides access to IFSs Field Service Management from anywhere, anytime on any device. This allows me to conveniently keep a track of my resources at any given time. Overall, IFSs Field Service Management offering is a great platform for Procurement Managers that have a lot of diverse roles. I rate the abilities of the platform an 8/10 for ease of use and 8/10 for futuristic use cases.
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Buyer, Asia Pacific Mid Market Company
Dec 31, 2022
abilities IFS Review #1 I have been in the field service industry for decades and Ive had the privilege to use a variety of Field Service Management. Out of all the software Ive used, IFS stands out as one of the best. The interface is extremely user-friendly and its loaded with features to make managing field service easy and efficient. One of my favourite features of IFS is their Next Generation technology. Its a complete on-demand platform, allowing you to track service orders, communicate with customers, optimize resources, and manage individual jobs in real-time. This technology has improved the overall customer experience, as well as allowing for more accurate forecasting and scheduling. The customer service provided by IFS is also excellent. They have a dedicated customer service team that can help with any questions you may have. Additionally, they provide timely updates on their software, as well as offering training sessions to help ensure youre using everything to its full potential. Overall, IFS is a top-tier Field Service Management. Its modern technology, great user interface, and excellent customer service make it an easy choice when it comes to managing field service operations. I would highly recommend IFS to any business looking for an all-in-one solution. Rating: 5/5.
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Buyer, North America Mid Market Company
Dec 30, 2022
I recently had the chance to use the IFS Field Service Management platform and I must say Im completely thrilled with the service I have received so far. Being able to manage and control my operations in the field has been amazing. Their customer service team is extremely helpful and knowledgeable as well. When I had questions on how to make the most out of the platform, the customer service team was there to help. They were prompt, polite and provided clear answers to my questions. It was a pleasant experience working with them. As for the platform itself, I was pleasantly surprised by how comprehensive and effective it was. Their software is well-designed, user-friendly and comprehensive enough for me to control my entire field service operations. This allowed to streamline my processes and track costs more accurately. On top of that, the softwares integrations with the trend of digitalizing field service made it easier for me to adapt to the changing demands of the industry.The integrations allowed me to make the most out of my customers needs while staying ahead of the competition. In a nutshell, I was very impressed with the outstanding customer service, feature-rich platform and powerful integrations that the IFS Field Service Management offers. I would highly recommend them to anyone looking for a great field service solution. 5 stars!
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Buyer, Asia Pacific Company
Dec 28, 2022
Product Vision: IFS is a Field Service Management that offers users a comprehensive solution to help streamline their operations. While the vision of what the software does is admirable, I found it lacking in some areas. Specifically, I found it difficult to customize the solution in accordance with my companys needs. In addition, the software lacked features to support more complex business processes, such as invoicing and automated workflow management. I give the product vision a rating of 7/10. Product Features: My experience with the product features was subpar. The software lacked features that I had expected to be included, and was slow to respond. In addition, it required lengthy and complicated implementations to get up and running. I found the system difficult to use and therefore cannot recommend IFS and give it a rating of 3/10. Customer Service: The customer service team was responsive but not to a satisfactory level. Attempts to get assistance with system set up often went unanswered or pushed back due to lack of resources or knowledge. I was given outdated information and was unable to find the help I needed to get the system up and running. I give the customer service team a rating of 5/10.
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Buyer, Asia Pacific Company
Dec 27, 2022
My engineering team recently began using IFSs Field Service Management offerings and we couldnt be happier. IFS provides great customer service, affordably priced field service solutions, and allows for a smooth transition from our previous solutions with minimal effort. The customer service team at IFS was always stuck with us, making sure any and all issues were resolved quickly and efficiently. The fact that they answered every question that my team had is really a testament to their level customer service. The ease of use is something that I have to mention as it is one of the best features that IFS offers. Being able to quickly and easily organize and manage our field engineers and their associated tasks allows us to do our jobs more effectively and efficiently, with no difficulty at all. Overall, we are very pleased with IFSs Field Service Management offerings and would highly recommend them. The cost of ownership is not prohibitive and the customer service is second to none. I would give IFS a 8 out of 10 for their services.
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Buyer, North America Mid Market Company
Dec 26, 2022
IFS Field Service Management Review #5 During my time using the IFS Field Service Management, I have found that it is an extremely powerful solution. The platform is easy to learn and provides real-time data, giving us greater insight into the teams performance. Additionally, the automated workflow helps us efficiently allocate tasks and keep track of progress. The intuitive design of the IFS software makes it easy to add new features and customize the platform according to our specific requirements. This meant that we could switch over to the system in a short amount of time and keep our existing workflow. The only issue I have with IFS Field Service Management is that it is more expensive than some of the other solutions on the market. Of course, I believe it still provides great value for money and is worth the cost if youre after a first-class system. Overall, I have been happy with IFS Field Service Management and have no hesitation in recommending it to any Senior Manager. The user-friendly interface, powerful analytics, and automated workflow make it an excellent choice. Rating on ease of use and value for money: 4.3/5.
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Buyer, North America Mid Market Company
Dec 26, 2022
1. The Field Service Management Offering from IFS has enabled our entire resources team to collaborate and manage customer services in a better way. With its intuitively designed visuals, efficient reporting and superb customer service network we can assure that our customer data is well managed and taken care of with utmost attention. The product vision and futuristic use cases have enabled us to get innovative ideas and work on those. The main feature of the Field Service Management Offering from IFS is its well-designed dashboard which contains all the details about the customer service requests, their tracking and follow up. Along with that the staff can videoconference with the customers for remote problem-solving and can assess their service scenarios as well as field conditions. We even had the resources to monitor our service progress in real time. The team had no difficulty in navigating the Field Service Management Offering from IFS as the product design is simple and well organized. The visualization capabilities within the management platform are impeccable giving us the much convenience to assess our current progress and even mark out customer profiles and use cases. Overall, the product vision and futuristic use cases have been a big help to our team and the Field Service Management Offering from IFS has been worth every penny. I would rate it a 5/5.
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Buyer, UK Company
Dec 26, 2022
Review 2 - IFS Field Service Management As a Procurement Manager, I have trialled the IFS Field Service Management offering for some time. After long and intensive usage, I was quite satisfied with the product for generating and training technicians for my sites and helping me track the usage of Assets. The feature that stood out the most is the ‘Dispatch. Its a powerful tool that simplifies the scheduling of technicians, provides tracking of every technicians journey, and informs in case of any delays or amendments necessary. I also want to point out the user-friendly widgets that I found to be quite useful in accessing various features of the platform. However, I did find the load of features a bit overwhelming to use, in the beginning. Despite this, I found the navigation equally easy after I got familiar. Overall, IFS Field Service Management offering is a good choice for Procurement Managers who would like to manage their technicians and personnel with advanced filters and sophisticated criteria lists. While 7/10 is my rating for ease of use, I must give them a 9/10 for their use cases that support the fiscal abilities of Asset Management.
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Buyer, UK Company
Dec 26, 2022
# Review 3: Our multinational company has been working with IFS Field Service Management for some time now, and weve been very pleased with its performance. Its an intuitive, easy-to-use software solution that helps us streamline our operations, while also ensuring that they remain highly efficient. The features are exquisite, delivering us with real-time visibility and clear reporting capabilities. Additionally, the software has saved us time and labor costs, by automatically generating service orders and eliminating paperwork. Its this combination of features that makes the software incredibly valuable for our business. Moreover, IFS Field Service Management offers exceptional value for money. Its not overly expensive, particularly when compared to similar products on the market, and its cost of ownership is reasonable too. Weve been able to make significant cost-savings while seeing an improvement in our labor productivity and customer service capabilities. Overall, IFS Field Service Management has been a great addition to our company, and I would highly recommend it to others. Its a feature-rich and cost-effective solution, and Id rate it four out of five stars.
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Buyer, North America Mid Market Company
Dec 26, 2022
Review 4: IFS Used as Field Service Management When I joined as a Senior Manager of Field Service two years ago, I knew IFS Field Service Management was the right choice. This wasnt only because of their revolutionary features, but also due to their constant attention to our needs and their proactivity on product development. Their product is designed not just to cater to our current needs, but to also embrace new trends and technologies. Features such as mobile app integration and GPS tracking, AI-based system integration, customizable toolkits and more, have enabled us to have greater control over our services. The collaboration features also give us insight on assign tasks and respond to issues efficiently. On top of all this, the team supporting us have being generous and helping us out with any queries we have had. Their support has mitigated the time it took to start using the software and their staff was very professional in helping us with our use-case. Because of this, IFS has been paramount in leading our business to success. Rating: 5/5
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Buyer, Asia Pacific Mid Market Company
Dec 24, 2022
Review 1 IFS is the perfect field service management solution for businesses looking to make their operations more efficient across businesses. As the R&D Head of a large IT firm, I am highly pleased with the results IFS has delivered for us. With IFS, we have been able to make well-informed decisions about when to schedule our field technicians, as well as ensure that they are used optimally and without accessing too much unnecessary resources. We have also been able to keep track of our service delivery performance, letting us make predictions and take corrective decisions quickly. The best part is the cost of ownership that IFS provides. IFS is extremely budget-friendly, something that smaller businesses will be able to take advantage of as they enter the market. Overall, I give IFS a 5 out of 5 score for its innovation and cost of ownership.
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Buyer, North America Mid Market Company
Dec 24, 2022
I have been using IFS Field Service Management offerings for several years, and have consistently been impressed with the product vision and features. Their remote service capability has drastically improved our ability to deliver complex services and maintain amicable relations with customers across multiple locations. In addition, it has enabled us to remain at the cutting edge of technology. IFS has been constantly updating their product vision and has integrated some exciting new features in the form of AI and automation. This has enabled us to automate tasks, streamline operations and increase productivity significantly. Furthermore, IFS customer service has always been prompt and helpful. Whenever an issue has come up, their team has been able to swiftly address it. In my opinion, IFS Field Service Management is an exceptional product that I highly recommend. I would rate it 9.5/10.
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Buyer, UK Mid Market Company
Dec 21, 2022
IFS Field Service Management Review #1 (4/5) Ive been in the field service management industry for 30 years now, and Ive seen a few different industry management solutions. But I recently switched to IFS and have been very impressed with how easy it is to use, and how powerful the features are for carrying out my job. The product vision of the IFS system really stands out, as it was designed with an eye towards the future. Its not stuck in the past like some of the systems Ive used. They regularly release new features and updates, so you know your system will stay up to date. And the features are great, too. Tools like job scheduling, asset tracking and predictive AI help me get my job done quicker and easier, and I love that I can access the system on my tablet or phone. The customer service is great too. The support team is friendly, knowledgeable and always willing to answer my questions. I have yet to encounter an issue that they werent able to help me with. Im very happy with how IFS has made my life easier and allowed me to devote more time to actually providing field service. I would definitely recommend it to my colleagues looking for a field service management system.
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Buyer, UK Mid Market Company
Dec 20, 2022
Review on IFSs Field Service Management Offerings -2 As a service industry veteran of many years, Im inclined to give a positive review of the IFSs Field Service Management offerings. My latest experience with their products was nothing short of mind-blowing in all aspects. The primary selling point for me was the sheer level of innovation included in their product. The service delivery platform that they offer, as well as the analytics capabilities for customer feedback based decisions, are simply top-notch. On top of this, theyve included the use of next-gen technologies such as IoT, Augmented Reality and AI, to provide us with an incredibly impressive service experience. The interoperation and integration capabilities IFS has built in between different systems, from the customers PoS to organizing inventory management platforms, was also highly commendable. It created for us a more cohesive, unforgettable experience. Im sure to give this a comprehensive 5 star rating.
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Buyer, UK Company
Dec 20, 2022
I recently signed up as an IFS supplier partner and have experienced nothing but great things since. Right from the customer service to the actual product, IFS have shown me why they are one of the best around when it comes to field service management. The customer service team has gone above and beyond to assist me. Not only have they answered my queries quickly and satisfactorily, they have always been available whenever I needed help, whether I called during business hours or not. They even followed up with me regarding the progress of my project. This level of service has been much appreciated and a pleasant surprise. Apart from their customer service, IFS Field Service Management solution offers a lot of features that expand upon the capabilities of my existing systems. We were able to quickly set up the system to track and manage inventory, personnel and costs. The system also integrates with popular IoT applications, making it easier for me to utilize futuristic use cases for my customers. I believe that IFSs service and offerings are top-notch and would highly recommend them to all who are looking for a great field service management system. 5 stars!
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Buyer, Europe Company
Dec 20, 2022
IFS has been a Godsend for our small business. We recently started a new venture that requires us to send our personnel out into the field. We didnt have the financial capacity to bring on a dedicated service manager for the cause, so IFS stepped into our gap and filled the role easily. The software offers robust field service management tools that makes it easier for us to send out technicians when needed, as well as keep track of the jobs theyre doing and manage schedules. With its real-time updates, we can quickly analyze the success rate of our technicians, as well as keep better track of expenses. Its also quite easy to use and the customer service is top-notch. It makes our time more efficientwhich is great for a small business. In terms of cost, IFS is pretty fair. Its not the cheapest option, but thats why you get an abundance of features and top-tier customer service. Its definitely worth the cost for our needs. Overall, I can confidently recommend IFS for small businesses who benefit from field service management. Its robust, efficient, and reliable and Id give it 4.5/5 stars. Review 2
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Buyer, North America Mid Market Company
Dec 19, 2022
IFS Field Service Management Review 3 I recently implemented the IFS Field Service Management in my organization and have to admit that it is a perfect fit for my organizations requirements. Our extensive research of solutions in the market revealed that IFS is the perfect combination of cost-effective and feature-rich solutions. The cost of ownership of IFS is highly competitive which makes it ideal for budget-conscious organizations. With its user-count based pricing model, we have managed to significantly reduce the cost of our operations. The affordability also makes it ideal for small businesses as well. The software also provides specific solutions for the industry which make it easier to manage the operations. Additionally, the comprehensive analytics and dashboards enable us to conveniently track the performance of our team. IFS also uses the latest technology to make sure that our service delivery is on track. The user interface of the IFS is also quite easy to use and understand. This has enabled us to quickly replace manual processes with automated options, which in turn has improved the speed of our operations. In conclusion, IFS has been an invaluable asset for my organization with its scalability, advanced features and efficient performance. I would definitely recommend this software to any organization looking to optimize their service operations. Rating: 4.5/5
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Buyer, Europe Company
Dec 18, 2022
As a customer of IFSs Field Service Management solution, I can confirm that it offers an excellent service. It helps companies streamline field service tasks, as well as assign and track technicians quickly and easily. From my experience, I found IFSs solution to be very easy to use. As someone who isnt tech-savvy, I was able to find my way around the platform in no time at all. Plus, its mobile access feature was incredibly useful, as technicians can access the system from any location. I can also report that the cost of ownership was very reasonable. IFSs pricing structure is competitive and worth the investment. I also received excellent customer support from IFS, which made the setup process so much smoother. To conclude, IFSs Field Service Management solution is a great choice for any business looking to improve their field service operations. Its easy to use, cost-effective and has a great customer support team. 9/10.
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Buyer, UK Company
Dec 18, 2022
IFSs Field Service Management #3 I have been using IFSs Field Service Management for the past few months and I have to admit that Im impressed with its performance. The setup process was smooth and the user interface very intuitive. The customer service team was also very helpful and dedicated, providing me with detailed answers to any questions I had. The features that IFS provides are also very useful. I have to say that I was impressed with the real-time monitoring options for both field technicians and customers. The iCloud and mobile applications also make it easy to keep track of everything thats occurring on the field in real-time. Additionally, the customer service team has been great. They are always there to help with any FSM related issues. They are knowledgeable and quick to respond, providing me with detailed solutions to any of my questions or problems. Overall, I highly recommend IFSs Field Service Management. It has a great user interface, reliable customer service, and plenty of useful features. Rating: 8.5/10.
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Buyer, North America Mid Market Company
Dec 17, 2022
Review 2: I have been using IFS for my small business for some time now, and I am not entirely pleased. While the software can be excellent from an administrative point of view, the user interface is often difficult to navigate, and there can be limited compatibility with other software. Additionally, customer support can be quite slow and there have been a few occasions when I have experienced software bugs that hinder usability. Overall, when it comes to value for money, I feel like there are better and more affordable alternatives available that offer similar features as well as a more user-friendly experience. Therefore, I would rate IFS 2 stars out of 5 when it comes to ease of use and value for money.
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Buyer, Asia Pacific Mid Market Company
Dec 17, 2022
Product Vision: IFS is a comprehensive Field Service Management that is designed to streamline and improve operations for businesses. While the vision of providing users with the necessary tools to manage operations is good, I found the product to be lacking in some areas. The product lacks features to support more complex business processes, such as invoicing and automated workflow management, and I found it difficult to customize it to fit my companys exact needs. For this reason, I give the product vision a rating of 6/10. Product Features: My experience with the product features was not good. The software lacks features that are important, and is slow to respond. Additionally, it requires lengthy and complex implementations to get up and running. As such, I cannot recommend the software and give it a rating of 3/10. Customer Service: The customer service team was helpful and responsive, but not as good as I had expected. My requests for assistance were often unanswered or pushed back due to lack of resources or knowledge. I was given outdated information and I was unable to find the help I needed to get the system up and running. I give the customer service team a rating of 4/10.
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Buyer, Asia Pacific Mid Market Company
Dec 16, 2022
5. I have been quite content with IFSs Field Service Management Offering at our firm. The product vision and features are quite impressive and with the futuristic use cases, our firm can handle many customer service requests with greater control. I am thankful to IFS for their cutting-edge product that has enabled us to organize our customer service requests and manage them more conveniently. The Field Service Management Offering from IFS allows us to keep track of customer service progress and transactions in one single dashboard, giving us great convenience. We even have access to geo-location tracking, job scheduling and efficient payment processing enabling us to manage our resources in a better way. Apart from these useful and efficient features, the customer service network incorporated within the offering is top notch, allowing us to assure collaboration between our resources and our customers. Overall, the Field Service Management Offering from IFS has enabled us to manage customer service requests efficiently and with more clarity. The real-time monitoring capability with the visualizations is something that allows us to keep our customer service mission in check and audit the results correctly. I highly recommend this impressive offering and rate it a 4.90/5
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Buyer, Asia Pacific Mid Market Company
Dec 15, 2022
As an experienced Customer Single Woman Leader, I was somewhat anxious to embrace a new field service management provider, but IFS has proven to be an amazing fit for our organization. From an ease of use standpoint, the interface is straightforward, making it easy to extract the data needed to make a well-informed decision. Additionally, leveraging the self-service and mobile capabilities allows us to provide exceptional service to our clients. When it comes to the cost of ownership analysis, IFSs web-hosted model ensures low-cost and scalable solutions that can meet our organizations unique needs. Additionally, being able to accurately track real-time data in the most cost-effective manner is a major benefit for our business. Overall, I recognize IFS as an invaluable leader in the field service management market. Id give it a 4.5/5 stars.
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Buyer, Asia Pacific Company
Dec 14, 2022
Review 5: I had high hopes for IFS as a Field Service Management for my small business, but unfortunately it hasnt met my expectations. While the software has great features such as task routing and management, customer notifications and interactive customer portals, the user interface and integration can be quite problematic. Customer service offered can often be slow and unreliable, and the software can be prone to bugs. Moreover, when it comes to affordability, other alternatives prove to be more cost-effective. Therefore, I rate IFS 2 stars out of 5 for ease of use and value for money.
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Buyer, North America Mid Market Company
Dec 11, 2022
3. Having used Infors IFS Cloud Enterprise software for our Field Service Management (FSM) needs for the last 3 years, I can definitely attest to its product vision. Infor clearly understands that service-related industries must keep up with their ever-evolving needs. Although its pricing is a bit high, it offers remarkably comprehensive features that make it a worthwhile investment. It provides us with on-demand stock, customized customer payment plans, streamlined task monitoring, automated scheduling and reporting, which all help to minimize manual labor and maximize our efficiency. With regards to whether or not it is good value for money, I would rate IFS Cloud Enterprise 8 out of 10.
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Buyer, North America Mid Market Company
Dec 10, 2022
4. I have been working with IFS for a couple of years now and I have to admit that Im quite impressed with how well it functions. I find the user interface to be very intuitive and easy to use. The features also stay up to date, taking the most advanced technologies into consideration and allowing us to conduct predictive maintenance to reduce costs and plan for future updates. The customer service is also stellar! The staff is always quick and effective in resolving any issues that come up. All in all, this software gets 5/5 from me.
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Buyer, North America Mid Market Company
Dec 10, 2022
# Review 4: At our multinational company, weve been using IFS Field Service Management for some time now, and it has been incredibly helpful for streamlining and improving our operations. Weve found the features to be very comprehensive and the interface to be incredibly user-friendly - making it easier for our field staff to adopt the system. The software is able to provide us with real-time insights and clear reporting capabilities. This has enabled us to more accurately plan projects, while also improving our labor productivity and customer service capabilities. Moreover, it eliminates the paperwork associated with manual processes and significantly reduces our operational costs. However, when it comes to value for money, IFS Field Service Management falls a bit short. While the cost of ownership is reasonable, the price-tag is still quite high when compared to similar software solutions on the market. This is something that could be improved in the future. Overall, Id highly recommend this software, despite its questionable value for money. Its comprehensive features and cost savings make it a great choice for field service management. Id give it four out of five stars.
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Buyer, UK Company
Dec 10, 2022
I have worked with IFS for a few years now, and I can say with confidence that their Field Service Management offerings are top-notch. Through IFS, we are now able to effectively maintain complex business operations across multiple continents. The product vision that IFS has for the future is remarkable. AI and automation have been incorporated to enhance efficiency, and the features have been adapted to the latest industry standards. We have been able to quietly stay ahead of the competition, while increasing overall productivity. IFS customer service is also commendable. Whenever there is a problem, they are swift to address it, while showing utmost professionalism. In my view, IFS has a very strong product vision and robust features, and their customer service is impeccable. I rate this service 8.5/10.
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Buyer, Europe Company
Dec 09, 2022
IFS used as Field Service Management is a quality piece of software which I have had the opportunity to use over time. I have been able to witness the impressive product vision that has underlined the develoment of the product and its features. My experience with IFS as a business unit head of a large conglomerate is filled with positive sentiment overall, in terms of its ease of use and the integrated features which assist its end-users. The ease of use with IFS is quite brilliant. From my experience of running the business unit that uses the core features of the software, I have found activities such as setting up tasks, assigning resources and managing data to be quite straightforward and organized. Coming from an IT background, IFS is among the leading most user-friendly tools that I have ever used. I wouldnt be surprised to give it a rating of 9/10 in this category. The product vision for IFS is based on an incredibly well-structured approach. From the point of view of being a conglomerate, the software has allowed us to efficiently manage our resources and prioritize tasks. The data that is available post-analysis also remains structured and updated as per the latest user trends, which is quite impressive. It would be reasonable to give it an 8/10 in terms of product vision. The integration of features on the IFS product is extensive and zeroes in on the need of the customer. The tools and processes used for managing obligations effectively is quite powerful and the customizability of the service based on the nuances of the transaction has been a game changer for our processes. I would rate this segment as 9/10. To conclude, IFS used as Field Service Management is a robust platform with a well thought out product vision. The ease of use and integrated features have made it our favorite tool for managing operations within our business unit. I would rate it an overall score of 9/10 and I would highly recommend them to any conglomerate looking for a well-integrated Field Service Management.
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Buyer, SME Company
Dec 08, 2022
3 Ive been using IFS Field Service Management for a few months now and Im very impressed with how it helps to manage our operations. The greatest thing about IFS is that it provides an intuitive, easy to use interface with no need for any significant training. My technicians are up and running after a few hours of use. The cost of IFS is also quite reasonable and I feel like Im getting great value for money. It has some great features such as map-based routing (which is our favorite), job costing (we are able to save a lot of cash by accurately tracking time and material costs) and its excellent reporting capabilities. All in all Im very pleased with IFS and the results its brought to my engineering team. Id happily rate it 8.5/10.
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Buyer, Asia Pacific Company
Dec 08, 2022
2 - IFS Field Service Management: Having recently acquired IFSs Field Service Management offering, I must say that Im extremely pleased. The platform simplifies our processes, cuts down cost and really adds value to our business. IFS Field Service Management gives us the explicit control and oversight of our entire field fleet, ranging from automating and planning routes, to managing inventories and generating reports. It also integrates with IFS Application Suite, making it tailor-made for our individual needs. Aside from my personal satisfaction with the platform, Im also impressed by the IFS support staff, who have been exceptionally helpful and knowledgeable. It is a rarity to find such proficiency in customer service. Value for money wise, Im very pleased with IFSs Field Service Management. For the return we are getting in terms of efficiency and cost-saving, I believe that its definitely worth the investment. To summarise, IFS Field Service Management has really been a great experience for us and I rate it 5/5 in terms of overall innovation and use of next generation technology, and 4.8/5 when it comes to value for money.
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Buyer, Asia Pacific Company
Dec 08, 2022
Review 2 As senior manager, I am appreciative of the IFS software as it helps me manage a field service team better. I am particularly impressed with its user friendly system, which is constantly evolving and getting more advanced. The software allows me to easily manage customer service requests, track deliveries, and invoices. IFS also provides me with helpful analytics to better oversee customer trends. Moreover, the software helps me stay in tune with what is going on without any hassle. The futuristic use of technology, as well as next-generation advancements have been the best benefit of using IFS software. It helps me access real time analytics, enabling me to make decisions quickly. I can even customize the software to offer the best customer experience. Thus, IFS helps me outshine competitors in terms of providing excellent customer service and having efficient employees. Overall, I am truly impressed with IFS software and its ability to provide performance and convenience to support futuristic use cases. I am also grateful for the next-generation technologies, making it stand out when compared to other Field Service Management. I would give it a rating of 5 out of 5!
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Buyer, Europe Company
Dec 07, 2022
2. Infor IFS Cloud Enterprise software is our companys go-to for Field Service Management (FSM). I have been using it for the last 3 years and it has had quite a remarkable product vision. IFS understands that service-related industries need to keep up with the rapidly changing industry demands, and thats just what they are helping us to do. Despite the fact that it has a heavier price tag than most of its competitors, I think that the features it offers make it well worth the investment. Its features have put us at an advantage, because it ensures that jobs are easily accessible, assignable, monitored, and closed. It automates the scheduling process and allows us to offer tailored payment plans to our customers, to give just a few examples. All of these functions reduce the manual effort and ensure that our operations are conducted as efficiently as possible. Taking cost into consideration, I would rate IFS Cloud Enterprise 8 out of 10 for value for money.
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Buyer, UK Mid Market Company
Dec 06, 2022
Review 4: As a small business, I have been using IFS Field Service Management for some time now. While it does indeed have many features such as task routing and management, customer notifications and interactive customer portals, I found that it was quite limited in terms of ease of use. Navigating the user interface proved to be a challenge, and integration with other software can be quite cumbersome. Support services offered can be quite slow, and the software can have a few glitches here and there. Furthermore, in terms of value for money, there are other, more cost-effective options that offer similar features. Therefore, I would rate IFS 2 stars when it comes to ease of use and value for money.
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Buyer, Asia Pacific Company
Dec 06, 2022
Review 5 IFS has been an extremely valuable tool in managing our field service operations. The software allows us to make well-informed decisions about when to schedule tasks, assign resources and prioritize projects. Additionally, IFS is quite cost-effective and this helps small businesses gain the tools necessary for managing their field service operations efficiently. Moreover, the advanced features of IFS such as the integration with ERP systems allow us to reduce costs and increase productivity. All in all, I would highly recommend IFS to other businesses as it has delivered excellent results for us. I give IFS a 5 out of 5 score for its innovation, use of next-generation technology and cost-effectiveness.
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Buyer, UK Company
Dec 06, 2022
5. Our multinational company recently acquired Infors IFS Cloud Enterprise software for our Field Service Management (FSM) needs, and the product vision behind it is quite impressive. From on-demand stock and inventory, to custom customer payment plans, automated scheduling and reporting, IFS covers many needs that our industry requires. Although its price is high, its features make it a worthwhile investment. From my personal experience of using IFS for the past 3 years, I have to say that with regards to its value for money, it deserves an 8 out of 10 rating.
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Buyer, UK Company
Dec 06, 2022
From my perspective, IFSs Field Service Management solution is an excellent tool that can help to save time and money. It provides an easy way to coordinate resources, allowing technicians to work effectively and efficiently in the field. I believe that IFSs solution has a great level of user friendliness. The user interface was very intuitive and easy to learn, even for those of us who dont have a lot of technical experience. Plus, its mobile access feature is a huge plus. This makes it easy to manage resources while they are on the go. As far as the cost of ownership is concerned, I can report that IFSs pricing structure is fair and affordable. I had no trouble signing up and was pleased to be able to benefit from their customer support team. Ultimately, I rate IFSs solution highly. It offers the perfect balance of functionality, cost and ease of use. 9/10.
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Buyer, Europe Company
Dec 04, 2022
IFSs Field Service Management Review #3 Im very pleased with IFSs Field Service Management offering, and I highly recommend it for engineering teams. IFS has done a great job with their product vision, offering innovative solutions for optimizing processes and performance. Along with that, the user interface of the software is incredibly intuitive and easy to use, making it a great option for new engineers or existing teams. The product features are great, and have enabled us to customize work orders and track customer needs from beginning to end. With the scheduling capabilities, our engineering team has been able to assign tasks and resources efficiently and accurately. Tracking our first time fix rate has been made much simpler too, helping us save time and resources. Id give IFSs Field Service Management solution a 4.5 star rating. The product vision and features are satisfactory, but there are a few areas where weve had to experience few minor hiccups. However, IFSs customer service seems to be reliable and responsive in resolving them. Were looking forward to successful partnerships with IFSs Field Service Management software.
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Buyer, North America Mid Market Company
Dec 04, 2022
# Review 1: IFS Field Service Management has been an incredible asset for our multinational company. Weve found it to be incredibly intuitive and effective. The platform offers incredibly comprehensive features and services that have improved the efficiency of our business operations. The software provides us with valuable insights, real-time visibility, and clear reporting and analytics. This has enabled us to understand our labor productivity and schedule projects and services with greater accuracy. It has also reduced our operational costs, by automatically generating service orders and eliminating paperwork. One of the most impressive features about this software is the value for money that it offers. Despite being extremely feature-rich, its not overly expensive, particularly when compared to similar products on the market. And when you factor in the cost savings that it offers on operations and labor, the cost of ownership is reduced significantly. Overall, Id highly recommend this software to other organizations. Its streamlined our business operations and has been extremely useful in terms of cost savings. Id definitely rate it four out of five stars.
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Buyer, Asia Pacific Company
Dec 04, 2022
4. Recently, we adopted Infors IFS Cloud Enterprise software as our Field Service Management (FSM) system, and the product vision behind it is absolutely impressive. Infor has kept up well with the ever-changing demands of the service industry by providing us with a wide range of features. From automated scheduling, to tailored customer payment plans, and easy job assignation, monitoring and closure, IFSs features have put us at a significant advantage. However, despite the numerous bonuses that come with IFS, its hefty price tag is not insignificant. I can still confidently say that it provides good value for money at an 8 out of 10 rating.
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Buyer, SME Company
Dec 03, 2022
Review 1 - IFS Field Service Management As a Procurement Manager, I have used IFSs Field Service Management offering for the past two years. It has been an absolute pleasure and a heightened convenience to work with such an advanced yet easy-to-use platform. Their solutions have allowed me to track the usage of Company resources in real-time. IFS offers a comprehensive suite of products that enable complete digitization of paperwork and provide a centralized platform for communication, asset management, and resource utilization. Through their Field Service Management offering, I can effortlessly manage service jobs and personnel with advanced filters, sophisticated criteria lists, and an advanced search capabilities that simplify my job. The crème de la crème of the service is their ‘Dispatch feature that allows me to schedule and deploy technicians accordingly. The user interface has a pleasant design and the features are added up in the form of Widgets that can be successively earmarked. If the user chooses to use their ‘Mobile Workforce†setting they will be able to access their Field Service Management anytime, anywhere on any device. Whats more, they have an impressive asset configuration library that allows me to monitor my systems and detect potential failures. In my opinion, IFSs Field Service Management offering have come a long way to provide reliable solutions for Procurement Managers. I rate the ease of use 8/10 and the ability to support future use cases a 9/10.
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Buyer, UK Mid Market Company
Dec 03, 2022
Review Two As I have been using IFS Field Service Management for some time now, I have to say that I am very impressed with it. Not only does this program have an attractive and easy-to-use user interface, but it also offers a range of innovative features that make the process of managing field service operations more efficient. For example, IFS provides both GPS tracking capabilities and a customizable directive list that allow us to keep better tabs on our technicians and equipment. This has been incredibly useful, as we can now quickly identify any issues with staff or machinery in the field, as well as track their movements, saving us time and stress. Whats more, they have also recently implemented a new service called ‘Predictive Maintenance, which provides customers with a predicted maintenance plan to stay ahead of breakages and avoid significant downtime. This is an incredible milestone in terms of innovation, as it helps to provide customers with a better service while also helping us to save money. To sum up, the IFS Field Service Management is a quality program that offers a wide range of benefits. The program is user-friendly, provides helpful features for managing field service operations, and also contains some truly innovative services. Rating: 9/10
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Buyer, UK Mid Market Company
Dec 03, 2022
IFS Field Service Management Review #5 (2/5) Ive been using IFS for the last few months and Im not impressed. The product vision, features, and customer service leave a lot to be desired. The product vision is haphazard and unfocused. They release frequent updates, but they dont seem to have any sort of strategy driving them. And a lot of the updates feel rushed and incomplete, so youre never quite sure if its a reliable system or not. The features arent great either. The job scheduling tool is helpful, but the asset tracking module is clunky and inefficient. And their predictive AI is interesting but not really up to par. Customer service isnt great either. The support team is friendly enough, but I often find myself waiting weeks for them to address my issues with no progress being made. All in all, Im not too pleased with IFS. It does the job well enough, but there are much better field service management solutions out there.
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Buyer, Asia Pacific Company
Dec 02, 2022
Review 5 My small business recently signed up for IFS Field Service Management and let me just say, it has been a game-changer for us. We were hesitant about the cost but its certainly been worth it. There are so many features included and my team is really making use of everything, from the machine learning based insights to the Geolocation tracking. IFS is definitely supporting our futuristic use cases with futuristic technology - its as if they saw into the future and created this platform with us in mind. I highly recommend this and Im giving it 5 stars!
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Buyer, SME Company
Dec 02, 2022
IFS Field Service Management is one of the most helpful tools our business has ever acquired. Weve been using it to manage customers, jobs, bookings and employees throughout the year with great success. Our efficiency and effectiveness have both improved significantly. The software also boasts great interoperability, integration and cost of ownership features. We can easily connect with other third-party applications, saving us time and money. The low cost of ownership is also a huge plus. The customer support team is excellent. They are always quick to provide prompt assistance and keep us up-to-date on any issues. We give IFS Field Service Management 5 stars and highly recommend it to any business.
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Buyer, UK Mid Market Company
Dec 02, 2022
I got to test out the IFS Field Service Management package as a supplier partner and Im thoroughly impressed. The platform meets all my expectations and more. On top of that, the customer service I received was top-notch! All my issues were attended to quickly and I always got responses with clear explanations. This was a pleasant surprise after past experiences with customer services that lacked basic knowledge. The IFS platform itself is so intuitive that it required minimal training for me and my staff. The main feature is its ease of use and accessibility. I can access real-time data, action plans, maintenance schedules, etc. The system also allows control over inventory and workforce assignments - minimizing operational inefficiencies. Traditional concepts such as managing costs are now easily achievable through IFS. As a bonus, IFS also works with the current trends in digitalizing field service. We found out that not only can tasks be completed more quickly and efficiently but data can also be used to optimize resources and services. This increases customer satisfaction and at the same time, brings in more profits. I highly recommend IFS Field Service Management to anyone who needs a cost effective and reliable field service system. Their customer service and product quality make them stand out. 5 stars!
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Buyer, North America Mid Market Company
Dec 01, 2022
Review 1: IFS is Field Service Management that I have been using for my small business for some time now and Im not entirely impressed. While the software does tout many features such as task routing and management, customer notifications and interactive customer portals, it falls short when it comes to ease of use. The user interface can be confusing and clumsy to navigate and integration with other software can be a bit of a challenge. Moreover, the customer support offered is far from adequate and the software can be prone to bugs. In terms of value for money, it isnt the best choice either, despite there being cheaper alternatives available, which offer better features and ease of use. Overall, Id rate IFS 2 stars out of 5 when it comes to ease of use and value for money.
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Buyer, UK Mid Market Company
Nov 30, 2022
Spending quality time to ensure that our operations ran smoothly was a major top of mind for me when selecting a field service management solution. IFS addresses this with its comprehensive featureset and customizations that can be tailored to our specific needs. Being able to leverage the self-service and mobile capabilities provides us with the agility to quickly adapt to customer demands. In terms of costs, I must admit that I was prepared for something a bit more expensive. But IFSs cost of ownership is manageable and on par with any competing product. Scaling up or down is not costly, making it suitable for businesses of any size. All in all, I can easily rate IFS with a 4.9/5 stars.
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Buyer, SME Company
Nov 28, 2022
IFS Review #2 As a long time user of IFS as a Field Service Management, I have to say that this is an excellent choice for any business in this industry. They use Next Generation technology that makes managing and scheduling services incredibly easy. Plus, their customer service is excellent—quick to respond to questions and providing helpful training sessions. I also appreciate how efficient IFS is. Their software can track service orders, allowing for accurate forecasting and scheduling. This means that theres no need to spend extra time or money manually scheduling each service order. Plus, once a service order is placed, customers are kept up to date on its progress through IFSs user-friendly interface. In addition to its great features, IFS is also very reliable. I never have issues with the software and their customer service team is always available to answer questions or provide solutions. All this makes it much easier to run my business smoothly. Overall, I highly recommend IFS as a field service management option. It is a top-notch software that makes managing field service simple and efficient. Rating: 4.5/5
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Buyer, North America SME Company
Nov 27, 2022
Intermediate Field Service Management-Review#3 Intermediate Field Service Management (IFS) is a great choice for small business needs. The platform offers an excellent balance between cost, customization and next-generation technologies. To start with, IFS takes into account small businesses budget constraints and offers excellent value for money. The pricing is affordable and the modules have comprehensive functionalities. We have also found that their user-friendly interface requires very little customization to suit our needs. The most impressive aspect of IFS is their use of next-generation technology. They have created a unified platform that makes managing different activities smoother and more efficient. Their workflow automation is both time-saving and cost-effective, while the drag and drop scheduling functions make employee management easy. We have been immensely impressed with the user-friendly design of the system as well; it makes it easy for our team members to own the system with little effort. Overall, IFS provides a great competitive edge for our business in terms of customer satisfaction and cost savings. In a nutshell, I rate Intermediate Field Service Management 5 out of 5 for their Cost of ownership, Overall Innovation and use of next generation technology.
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Buyer, North America SME Company
Nov 26, 2022
Review #3: I was recently introduced to IFS as a Field Service Management, and I must say that Im quite impressed. Their user interface is modern and easy to use, allowing my team to get up to speed quickly. Furthermore, I have been able to customize IFS to fit my needs, which makes it highly flexible and versatile. The innovation behind IFS is truly remarkable. They use next generation technology, which makes the service delivery process much more efficient. This has enabled my technicians to come up with solutions more quickly, thus improving overall service delivery. The customer service provided by IFS has also been quite noteworthy. I had several queries and issues that needed to be addressed, and they were always quick to respond and provide the answers I was looking for. All things considered, I give IFS a rating of 7 out of 10. In my opinion, their innovation and customer service are second-to-none and have allowed my team to get the most out of the system. Im confident that IFS will continue to improve my teams performance.
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Buyer, UK Company
Nov 26, 2022
Intermediate Field Service Management-Review#5 Intermediate Field Service Management (IFS) has been an excellent partner for our small business. We recently upgraded our work management and found IFSs offerings to be highly satisfactory. The cost of ownership has been very reasonable and cost effective for us. IFS has tailored products for businesses of all sizes, each with comprehensive functionalities and an intuitive user-friendly interface. We have also found that the price per module is very economical and provides excellent value for our budget. IFSs use of next-generation technology and overall innovation has made a huge difference in our teams productivity. Their unified platform manages all field service related activities in an efficient and organized manner. The automated functions are also very helpful and make managing projects and resources easier than ever before. The user-friendly design also makes it hassle-free for our team to take ownership of the system. All in all, IFS has been a pleasure to work with and I would highly recommend them to small businesses. I rate them 5 out of 5 for their Cost of ownership, Overall Innovation and use of next generation technology.
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Buyer, UK Mid Market Company
Nov 26, 2022
## Product Features: IFSs Field Service Management consists of features that provide maximum convenience for our field force. From automated workforce assignment to the field intelligence dashboard, it helps us to access all information that can guide us in making necessary decisions. Even the configurable solutions allow us to customize the applications to best suit our field assets activities. Besides, with standard pre-coded functionality, it made our life much easier as we dont have to spend time on coding. All in all, it provides a better service experience, higher productivity and a range of self-service tools. Rating: 9/10
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Buyer, Asia Pacific Mid Market Company
Nov 24, 2022
Product Vision: IFS is a comprehensive Field Service Management with a good vision. The software provides users with the tools they need to easily manage their operations. The product is however lacking in some areas; I found it difficult to customize the solution to fit my companys exact needs. Additionally, the software lacks features to support more complex business processes, such as invoicing and automated workflow management. I give the product vision a rating of 6/10. Product Features: I found the features lacking. The software is slow to respond, does not integrate well with existing systems and processes, and has limited features. As a customer success manager, I was tasked with getting a system up and running for our customers, only to find out that features were limited and the product was slow. Because of this, I cannot recommend IFS and give it a rating of 4/10. Customer Service: The customer service team was responsive, but not always to a satisfactory level. I often had trouble getting assistance with anything related to the system set up, including finding the help I needed to get things running. As such, I give the customer service team a rating of 4/10.
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Buyer, UK Company
Nov 24, 2022
I believe that IFSs Field Service Management solution is a great choice for any organization looking to streamline their operations. It has a number of features and benefits that make it an attractive choice, from its intuitive user interface to its mobile access feature. For me, the biggest thing that stood out about IFSs solution was the ease of use. I found it simple and straightforward, and even though I dont have a great deal of technical skills, I was able to find my way around it easily. I also found that the mobile access feature was helpful and easy to use, as technicians can access the system wherever they are. I also think that IFS provides great value for money. Its pricing structure is competitive and its worth the investment. I also found their customer support team very helpful in getting me up and running. In summary, I am impressed with IFSs Field Service Management solution. Its easy to use, offers great value and is a worthwhile investment. 8/10.
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Buyer, North America SME Company
Nov 24, 2022
IFSs Field Service Management Review #1 I recently implemented IFSs Field Service Management offering, and Im really impressed. Their product visions are laser-focused on helping engineering teams optimize and streamline processes. On top of that, the software is incredibly intuitive to use, making it a breeze for new users to become accustomed to and for our engineers to get work done more quickly than ever. The product features are fantastic as well, and have enabled us to easily keep track of customer orders and tasks from beginning to end. The robust scheduling capabilities are a great plus too, making it easier for us to input customer needs and match the right resources to the job. The work order system and tracking capabilities have been incredibly helpful for optimizing our teams performance. Additionally, tracking and improving first time fix rate has been made so much simpler with IFSs Field Service Management solution. Overall, I would give IFSs Field Service Management offering a 5 star rating. The product itself is top-notch, and Im really pleased with the functionality and level of innovation that theyve achieved. On top of that, the customer service has been beyond what I couldve hoped for. Im looking forward to continued success with IFSs Field Service Management software.
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Buyer, Asia Pacific Company
Nov 23, 2022
4 My organization uses IFSs Field Service Management offering and I have to say that I am largely pleased with the product. I find the user interface to be quite intuitive, making it easy enough to learn the software. The various tools available like asset register and scheduling functions enable us to keep service operations running smoothly and efficiently. The maintenance and repair functions save us a great deal of time, enabling us to quickly fix problems and send out efficient service technicians in the shortest amount of time. The analytics aspects of the product allow us to pinpoint areas in need of improvement, and also highlight potential opportunities for growth. However, I do have a few issues with the product. The reports generated by the software are often rather limited and in need of improvement. They could do with showing more detailed information which could ensure smarter decision making. The asset library could also do with more items to choose from. I would rate IFS Field Service Management at 7.5 out of 10. The customer service is exceptional and the features are comprehensive, making it an ideal choice for service operations.
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Buyer, UK Company
Nov 21, 2022
1 Im an engineering manager and have been using IFS Field Service Management for close to a year now. It helps us manage our fleet of service vehicles, schedules appointments and routes technicians to locations efficiently. One of its best features is its map-based routing capabilities which helps us make sure that our technicians are dispatched to the right location and reach their destination on time. Weve also been able to cut down costs by utilizing its job costing features which helps us accurately track time, material and labour costs associated with servicing customers. Overall, I fee like IFS has been a great investment for our business. Its cost of ownership is quite reasonable and I feel like Im getting excellent value for money. Its user interface is very modern and intuitive, so my technicians dont need to do a lot of training for them to get up to speed. Its reporting and analytics capabilities allow me to track progress and help me make sure all our service requests are being handled quickly and effectively. Id happily give IFS a rating of 8.5/10.
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Buyer, UK Mid Market Company
Nov 21, 2022
Review 2: IFS Used as Field Service Management As a Senior Manager who has been using IFS as a Field Service Management for almost two years now, I must express my satisfaction with their product. They have a forward-thinking attitude towards product development and their product has had a great impact on our field services. Their product offers a range of optional and customizable features that allow us to have complete control over our service. The Mobile App integration, GPS tracking, and custom toolkits are a few of their more prominent features that have helped us to better our services. Moreover, the integration with AI-based systems and Cloud-based Collaboration features have enabled us to respond to issues and assign tasks in the best way possible. The support team at IFS is one of the best in the industry and they are always on hand to assist us with any of our issues. Their knowledge and experience in this field is what helps us to be able to implement their solutions and to make use of their product in the best way possible. They have been vital in helping us improve our business through their product. Rating: 5/5
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Buyer, UK Mid Market Company
Nov 20, 2022
3. IFS is a great software solution for managing field service duties. The user interface is very user-friendly and easy to learn. It also supports the latest technologies such as AI, Machine learning and predictive maintenance. I find the recommendation feature particularly helpful, allowing us to plan ahead and anticipate maintenance needs prior to them becoming a problem. The customer service is also great, they provide tech-support services within 24 hours so any issue we have can be quickly resolved. All in all, I would rate the software 4.5/5.
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