Handyman Pricing & Demo
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Summary
Handyman Business Management is a software that helps in organizing the business, receiving payments, and automating the events in a more efficient form so as to maintain the business’s service. Its automated platform helps in managing timekeeping and provides the GPS Tracking of all the members of the team working in the field.
Handyman Pricing:
Handyman pricing depends upon the type of need and number of people using the software at a time. It is available for all types of businesses and the pricing plans differ from case to case according to the requirements of the organization. Handyman pricing gets bundled with all the features for maintaining the growth of the business organization. For knowing the price, the user can log in to the official website. Its plan starts from $500 per user, which is quite feasible.
Handyman Demo:
Handyman demos are available free for all users. Any user can use the demo without registering with Handyman and start using the software. Moreover, it comes with some limitations for which Handyman pricing needs to be explored.
Handyman Features:
Here are some of the most valuable features of Handyman that make it an ideal field service management platform:
- Manage Operations
- It helps in managing the daily operations by keeping one connected with all the workers on the field and solves their problems by updating every event instantly
- It allows to track and analyze all the activities for streamlining the flow of work
- Service History Tracking
- It allows updating each and every service instantly by analyzing them deeply and helps to increase the customer support services
- It helps in tracking and monitoring every event for better communication
Discussions
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Handyman Reviews
Buyer, UK Mid Market Company
May 16, 2023
Review 2 I recently worked with GSG Group to implement their Field Service Management software. The initial setup was quite smooth and we understood the platform right away. The cost of ownership was reasonably low compared to other providers we looked at and the features were quite impressive. For example, their mobile app allowed us to keep customers informed of any changes in their service requests. Automated scheduling minimized human error and task prioritization was handled very efficiently. The only downside was that the support staff was slow to respond at times and didnt always have the answers we needed. In some cases, we had to take matters into our own hands. For the most part, however, our experience with GSG Groups Field Service Management solution has been great. Weve been able to streamline processes and increase customer satisfaction without drastically increasing our budget. Rating: 8.5/10
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Buyer, UK Mid Market Company
May 14, 2023
INTEROPERABILITY AND INTEGRATION The GSG Group Field Service Management (FSM) offering provides sophisticated solutions to field service management professionals, specializing in state-of-the-art solutions to solve the challenges that todays businesses face. The solutions allow businesses to harness the power of integrated enterprise systems, enabling businesses to streamline processes, reduce costs and improve profitability. The FSM solutions provide an efficient, scalable and integrated platform to meet the needs of any business looking to gain a competitive advantage in the market. In particular, the interoperability and integration features of the FSM solutions have allowed businesses to gain insights into the performance of their entire organization, allowing them to identify problems and optimize their strategies for the future. The solutions allow businesses to quickly and securely connect multiple back-end systems and automate processes across the enterprise. Furthermore, the solutions promote plug-and-play integration with third-party systems, resulting in better collaboration, improved efficiency and cost savings. The robust system architecture of the solutions also allows businesses to connect multiple systems, including ERP and cloud-based solutions, without any technical complications. Additionally, the solutions also supports two-way communication between systems, allowing for uniform data exchange and improved accuracy of business intelligence. Overall, GSG Groups Field Service Management solutions offer outstanding solutions to improve interoperability and integration of an enterprises systems. The solutions have the capability to easily connect multiple systems, while dramatically improving the accuracy and efficiency of data exchange. I rate this aspect of GSG Groups FSM offerings a 9 out of 10.
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Buyer, UK Mid Market Company
May 12, 2023
4.Overall Innovation and use of Next Generation technologies (3/5): The field service management solutions from GSG Group are definitely up-to-date with the latest technology trends but I would have liked to see more innovative features being implemented into the solutions. For instance, although I have seen the use of augmented and virtual reality in their solutions, I havent seen it lead to tangible improvements in operations. All in all, I believe GSG Group needs to invest more in research and development to make their solutions truly innovative.
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Buyer, Asia Pacific Mid Market Company
May 09, 2023
Review 5 I recently worked with GSG Group to set up their Field Service Management software. The entire process was smooth from start to finish. All of the features we needed were included and more—allowing us to customize the software for our specific use cases. The most exciting feature was the machine learning-based predictive maintenance solution. We were able to eliminate the risk of costly breakdowns and optimize scheduling without a lot of manual effort. The cost of ownership was reasonable, but customer service has been somewhat of an issue. Weve had a few cases where the support staff was slow to respond and unable to answer our questions. Ultimately, we are happy with our experience with GSG Group and their Field Service Management solution. It has allowed us to increase efficiency while reducing costs. Rating: 8/10
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Buyer, UK Company
May 09, 2023
I recently got to try out GSG Groups Field Service Management offerings, and overall Id say its a great system. It comes with plenty of features that help manage field services and their asset tracking system is really accurate. I was however really impressed with their support for futuristic use cases - the system allows for real-time analysis and data-driven decision making as well as predictive failure detection. What I appreciated the most though was their commitment to innovation when it comes to their use of modern technologies. With AI, machine learning and automation integrated into their system, it makes data management a lot easier and faster. Id rate this system 9/10 when it comes to supporting futuristic use cases and Overall Innovation and use of next generation technology.
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Buyer, Asia Pacific Mid Market Company
May 09, 2023
Review 2 I recently tested GSG Groups Field Service Management solution and was impressed with the user experience. The platform isnt overly complicated and allows for easy customization and management of customer service tasks. The integration of various systems was also a positive, as it allowed for quick integration without having to invest tremendous amounts of time and resources. The cost effectiveness of the product also impressed me - it was very affordable, considering the features and capabilities offered by the product. This being said, I would give the Field Service Management offering high marks for both value for money and interoperability/integration.
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Buyer, UK Mid Market Company
May 09, 2023
Review 3 I recently evaluated GSG Groups Field Service Management solution, and while I was initially hesitant, the end results were quite positive. The platform is relatively straightforward, allowing me to easily customize tasks and operations. Additionally, I found the interoperability and integration capabilities to be quite admirable - I was able to quickly link the data into my existing systems with ease. On top of this, the price was quite good, allowing me to save money while still getting the features I need. While I think the product could use a few improvements, overall I would rate the product fairly high on its value for money and interoperability/integration features.
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Buyer, UK Company
Apr 09, 2023
Im an avid user of Field Service Management offerings, and recently I decided to give GSG Groups system a try. Overall, Im really pleased with the results. The system is packed with powerful features like predictive failure detection, inventory tracking, and asset management services. What really caught my attention though was their support for futuristic use cases. Their system has advanced analytics tools allowing for data-driven decision making and automation that makes the whole process faster and eliminates human errors. In terms of overall innovation and use of next generation technology like AI, machine learning and automation, Id say they have it spot on. Id rate their system 8.5/10 when it comes to supporting futuristic use cases and Overall Innovation and use of next generation technology.
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Buyer, UK Mid Market Company
Apr 06, 2023
4. I have used several different Field Service Management offerings before and had difficulties with nearly all of them. But ever since deciding to give GSG Groups Field Service Management offerings a try, I have felt nothing but impressed.The product vision is spot on and provides an excellent picture of the systems ability and what it offers. The features are incredibly helpful in making my service business more efficient and effective. The amount of automation in the invoicing, customer interaction and order tracking functions have been the most helpful. With these features I have been able to meet my customers demands with minimal effort. The pricing module of the system makes it more than worth its cost. With the structure of the cost of ownership, I have been able to gain access to additional features such as service agreements, customizable invoices, and asset maintenance. I am more than pleased with GSG Groups Field Service Management offerings and rate it at 4.8 out of 5. The product vision and feature set are of top-notch quality and the cost of ownership is the perfect mid-ranged option for my business.
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Buyer, Europe Company
Apr 05, 2023
Review 1: I recently availed GSG Groups Field Service Management offerings for my small business and I must say that it is a great way to streamline all your business operations. It has definitely improved our overall efficiency and smooth operations. The customer support they offer is excellent. Whenever I contacted the customer service team, they have been prompt to respond and offered necessary assistance. Whether the query is technical or non-technical all the issues have been resolved. The value-for-money I get is also noteworthy. GSG has offered me a great package at an affordable price and Ive seen an exponential rise in efficiency right after availing the service. Overall, Id rate their customer service 9/10 and value for money 10/10.
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Buyer, Europe Company
Apr 05, 2023
7) Product Vision 8/10 Having tested GSGs Field Service Management product, its clear that the team put a lot of thought into its product vision. Whilst other companies tend to be laser-focused on the "machine" side of service, GSG has clearly considered the user in their design process. This comes through in its intuitive features, like a comprehensive dashboard that is designed to make the lives of workers easier. This kind of flexibility is always a welcome sight, and GSG have proven that they understand the importance of this detail. 8) Product Features 8/10 In terms of features, GSG have done a commendable job in introducing a lot of the building blocks that would make this product a good fit for our organization. This includes staples like document sharing and tracking, customer communication and analytics. Whilst Im aware that there is still room to improve certain aspects, Im confident that they are working on iterating and improving the product further. 9) Ease of Use 7/10 Finally, its user interface was easy enough to use. It is mostly intuitive, although I did feel that some of its settings could be a little easier to access. That said, Im heartened by the fact that GSG has included comprehensive documents and video tutorials to help users overcome this learning curve. Overall, this is a great punch for a product that hasnt been in the market for that long, and Id have to recommend GSGs Field Service Management offerings to other customers.
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Buyer, UK Company
Apr 02, 2023
Positive customer service from GSG Groups field management service - 5/5 I was really surprised by the customer support I received from GSG Group. I was worried about the entire process but their team was available to help me out whenever I needed it and gave me understandable explanations which removed all my worries. They handled my requests quickly and efficiently, which I am truly grateful for. Supporting futuristic use cases - 4/5 I havent explored the entire field management service provided by GSG Group, but I believe theyre quite advanced in terms of technology and their integration with applications is really great. But, the only thing I would like to see them focus on is the use of automation. Automated tools and processes would help to further hasten their operations and make them more efficient. Overall rating - 4.5/5 I am quite pleased with the field service management service provided by GSG Group. Their customer service team was extremely helpful and the technology they use is quite advanced. I would recommend them to anyone looking for a hassle-free experience.
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Buyer, North America Mid Market Company
Mar 30, 2023
I recently got the chance to experience GSG Groups Field Service Management offerings, and I have to say Im really impressed! From a users point of view, their system has a wide range of features that make managing field services easier. The interface is easy to use and the different tools enable advanced reporting and analytics. What really appealed to me though was their support for futuristic use cases. I found that their system can be used to gain insights into trends, detect changes and make predictions based on data from field service operations something that I have yet to come across in any other system. The overall innovation and use of next generation technology like AI, machine learning and automation to make data management smoother was also remarkable. Id rate their system 9/10 when it comes to supporting futuristic use cases and Overall Innovation and use of next generation technology.
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Buyer, North America Mid Market Company
Mar 22, 2023
Review 4 I recently worked with GSG Group to implement their Field Service Management software and it was an excellent experience overall. The software was intuitive and easy to use. We were able to support an increasing number of use cases with the software with ease. Especially impressive was the implementation of the machine learning-based predictive maintenance solution, as it allowed us to reduce costs and minimize customer service disruptions. The cost of ownership was reasonable and the features were robust. However, customer support wasnt always up to snuff. On rare occasions, we had to wait a while to get our issues resolved. In summary, GSG Groups Field Service Management solution gave us exactly what we were looking for. Weve been able to increase our efficiency and optimize operations while mitigating costs. Rating: 8.5/10
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Buyer, UK Company
Mar 16, 2023
5. Ever since I purchased GSG Groups Field Service Management offerings, my service business operations and customer service has experienced unprecedented levels of productivity and efficiency. The product vision was detailed, comprehensive and provided me a clear understanding of how the system would be integrated into my business. The automated invoicing, customer interaction support, online order tracking and the ability to contact technicians on the go have been great features to work with. The scheduling optimization feature have saved me considerable resources in its ability to optimize scheduling and workforce utilization in the field service. The asset maintenance feature has also been incredibly useful in tracking the products we use in our services. The cost of ownership model of the system also ensured that this system is reasonable given the range of features it comes with. It also allows me to avail of certain added features such as service agreements, customized invoices and asset maintenance. I am more than happy with GSG Groups Field Service Management offerings and give it a 4.9 star rating out of 5. The vision and features are spot on and the cost of ownership is reasonable and satisfactory.
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Buyer, North America SME Company
Mar 15, 2023
1. Interoperability and integration (3/5): GSG Groups field service management offering offers decent levels of interoperability and integration with existing systems. I have successfully integrated certain core applications such as CRM, ERP and CAD systems into their offerings. The data integration works quite well and I have also seen some significant performance improvements in my operational processes. However, I believe GSG Group still has some way to go in terms of improving the flexibility and scalability of their solutions to ensure seamless interoperability with more application platforms.
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Buyer, UK Company
Mar 08, 2023
Review 1 I recently tested out GSG Groups Field Service Management offering. I must say, I was pleasantly surprised with the product - it offered a comprehensive approach to managing and organizing my business operations while also allowing me to remain engaged with my customers. The pricing plan is fairly budget-friendly, which is an important consideration for any business. I also found that the product had great interoperability and integration capabilities. It was able to integrate with my existing systems, ensuring a seamless transition to the FSM. I found the product to be quite useful and versatile, and would definitely rate it highly on value for money and interoperability/integration.
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Buyer, Asia Pacific Mid Market Company
Mar 06, 2023
INTEGRATION WITH OTHER ENTERPRISE SYSTEMS The GSG Group Field Service Management (FSM) offering offers a secure, scalable and integrated solution to businesses looking to improve interoperability and collaboration between their systems. The FSM solutions have the capability to quickly and easily connect disparate systems, including enterprise resource planning (ERP) and cloud-based systems, consolidating data, maximizing productivity, and improving accuracy and efficiency. The FSM solutions allow businesses to gain insight into the performance of their organization, providing them with actionable insights, such as identifying areas of improvement, restricting access to sensitive data and optimizing strategies for the future. Additionally, the solutions enable businesses to harness the power of two-way communication between systems, enabling uniform data exchange, as well as improved reporting and forecasting. Furthermore, the solutions also promote open APIs, allowing businesses to easily integrate with third-party systems and further enhance their functionality. Furthermore, the APIs also allow businesses to access exclusive data repositories and other external platforms, resulting in a deeper understanding of their operations. In summary, the GSG Group Field Service Management solutions have the ability to seamlessly integrate with existing enterprise systems, dramatically increasing the accuracy and efficiency of data exchange. Moreover, the solutions enable businesses to unlock the power of two-way communication and leverage APIs for additional functionality, thus allowing for more effective decision-making. I give this aspect of the FSM offering a 9 out of 10.
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Buyer, UK Mid Market Company
Mar 02, 2023
Positive customer service from GSG Groups field management service - 5/5 GSG Group offers an affordable field management service and their customer support is top notch. I recently utilized their service when I had to hire a team of workers for a large project and their prompt response was really impressive. Not only did they provide detailed information immediately when asked for, but their team were also available for any questions. They were always available to answer any queries and were very supportive throughout. They made sure that everything was running smoothly and that all my needs were satisfied. I could not have asked for better customer service. Supporting futuristic use cases - 4/5 GSG Groups field management service is one of the most advanced in the industry and they have done a great job of keeping up with the latest technologies. They have also designed their service to easily integrate with other applications and make the user experience painless. However, they need to focus more on developing features that can make use of artificial intelligence and machine learning algorithms to automate certain tasks and make the entire process run more efficiently. This would enable them to stay ahead of the competition and provide better service. Overall rating - 4.5/5 I had a really good experience with GSG Groups field service management service. Their customer service team was really helpful and accommodating. Moreover, their field management service is quite advanced and integrates with other applications quite easily. I would recommend their service if you are looking for a hassle-free experience.
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Buyer, Europe Company
Feb 26, 2023
2. Overall Innovation and use of Next Generation technologies (4/5): I have been very impressed with the innovation that GSG Groups field service management solutions bring to the table. I have noticed the use of Artificial Intelligence and Machine Learning elements integrated into their solutions to help streamline operations and increase efficiencies. In addition to this, the deployment of predictive analytics and cloud computing for faster resource utilization has been quite effective. I could see GSG Group really pushing the boundaries of technological innovation to get better output from field service operations.
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Buyer, Europe Company
Feb 25, 2023
5. Interoperability and integration (5/5): I have been highly impressed with GSG Groups field service management offering in terms of interoperability and integration with other applications. They have integrated some of the most popular enterprise applications onto one platform, and enabled us to easily link up our data between different systems. This has enabled me to leverage key customer and workforce information to improve our operations and make more data-based decisions. Furthermore, the platform is incredibly secure and offers comprehensive data protection measures.
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Buyer, UK Mid Market Company
Feb 23, 2023
6) Ease of Use 7/10 As mentioned before, GSGs mostly intuitive interface is relatively easy to use. However, some of the settings are slightly overly-complicated and there were instances where this caused a little bit of frustration. But I guess, as with implementing any product, there is always a bit of a learning curve. And on that front, I can safely recommend GSGs Field Service Management offering.
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Buyer, UK Company
Feb 16, 2023
Review 2: GSG Groups Field Service Management services have allowed me to manage my business operations in a much more efficient manner. Even though I was quite skeptical before availing their services, the experience so far has been great. The customer service experience has been spot on. All the queries I had were solved without much hassle. However, I did notice customer service response times to be a bit slow on certain occasions, leading to a slight hiccup. Value for money seems to be good. The customer knows what he is getting and pays accordingly at an affordable price, which is great. Ive savored all the benefits of using their services and it has improved my business efficiency significantly. Thus, Id rate the customer service 8/10 and value for money 9/10.
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Buyer, North America Mid Market Company
Feb 16, 2023
Review 3 I recently worked with GSG Group to deploy their Field Service Management software, and I have to say, it has been a great experience. The setup was quick, the features are robust and the software is very user-friendly. The features make it able to support complex and futuristic use cases. For instance, we were able to make use of their machine learning-based predictive maintenance solution which reduced the risk of costly breakdowns and optimized scheduling. Additionally, their apps were easy to use and allowed us to keep customers informed in real-time. The cost of ownership wasnt too expensive, but could be improved. The customer support could also be better as often times we didnt get the answers that we needed. All in all, weve had a very positive experience with GSG Groups Field Service Management solution. Weve been able to streamline operations and increase customer satisfaction without breaking the bank. Rating: 8/10
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Buyer, North America Mid Market Company
Feb 15, 2023
Positive customer service from GSG Groups field management service - 4/5 My overall experience with GSG Groups customer service was quite satisfactory. They responded to my queries in a timely manner and provided me with the necessary information I needed. However, I found them to be a bit rigid in terms of my requests, which held up the process. Other than that, their customer service was quite helpful. Supporting futuristic use cases - 4.5/5 I had the chance to use GSG Groups field management service and I must say that the experience was quite pleasing. They have incorporated the latest technologies and their system is quite straightforward and easy to use. However, they need to focus on creating more automated tools and processes which would contribute to the efficiency of their operations. Overall rating - 4.25/5 Overall, I had a decent experience with GSG Groups field management service. Their customer service wasnt the most impeccable, but it wasnt bad either. I appreciate the use of newest technologies, but they need to keep up with the trends and introduce more cutting-edge features such as automated tools.
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Buyer, North America SME Company
Feb 08, 2023
Ive been using GSG Groups Field Service Management offerings for a few weeks now, and I have to say, Im really pleased with the results. It has a range of features that make managing field services simpler, and Im especially impressed with their analytical and reporting tools. In terms of supporting futuristic use cases, I found their system to be very reliable and efficient, as it allows for real-time data analysis and predictive failure detection. I was however a bit disappointed with their level of innovation when it comes to their use of next generation technology - their tools could have probably benefited from more machine learning integration. Id rate this system 8/10 when it comes to supporting futuristic use cases and Overall Innovation and use of next generation technology.
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Buyer, Asia Pacific Company
Feb 08, 2023
1. GSG Groups Field Service Management offerings have provided me more than what they promised. From the very start of the deal, the product vision was detailed, the functionality was encompassing, and the cost of ownership was highly affordable. It is a great solution for a service-based enterprise and delivers exactly what customers want at comprehensive pricing. I had been putting off investing in a field service management solution for years, but when I saw the GSG Groups offerings I became interested and decided to go through with the purchase. Now, I am so glad I did. My service operations and customer service have greatly improved from the moment I implemented the system in my business. Some of the features that I found most helpful are the automatic invoicing, the integrated support for customer requests, the online order tracking, the ability to contact technicians on the go, the scheduling optimization feature, and the optimized field service workforce utilization and scheduling. The pricing model is highly affordable and provides an opportunity to opt for advanced features such as service agreements, customizable invoices, and asset maintenance. This features have become fundamental component of my operations and has enabled me to meet my customers demands on time. Overall, I rate GSG Groups Field Service Management offerings with a 4 out of 5 stars. The product vision and features are highly efficient and the cost of ownership is well suited for my business.
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Buyer, North America SME Company
Feb 08, 2023
Positive customer service from GSG Groups field management service - 4.5/5 I had a pleasant experience with the customer service from GSG Group. They handled my requests quickly and efficiently, which I am grateful for. They did their best to answer my queries and provide me with all necessary information. I just wish they were more accommodating with my requests so that I wouldnt have had to wait so long for a response. Supporting futuristic use cases - 4/5 I think GSG Group is quite advanced in terms of technology, but theres still room for improvement. They need to focus on introducing more automation into their services and creating more user-friendly features so that their users can have an enjoyable experience. Overall rating - 4.25/5 GSG Groups field service management service is quite advanced and their customer service was satisfactory. The only thing I would like to see them focus on is introducing more automated features that could help increase efficiency and further satisfy customers.
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Buyer, Asia Pacific Mid Market Company
Feb 07, 2023
2. GSG Groups Field Service Management offerings have made my service business much smoother and more efficient since I implemented it into my operations. The product vision is concise and helpful in providing me a clear understanding of what needs to be done. The features are highly beneficial for a service-oriented business such as ours and brings operations to the next level. The automation processes for invoicing, customer interaction support, online order tracking, and contacting technicians on the go has improved the operations of my business. The scheduling optimization feature has also become quite useful with its ability to automatically schedule technicians to visits and optimize their field service workforce utilization and scheduling. Along with this, the asset maintenance feature helps a lot in tracking the products used within our services. The cost of ownership is quite reasonable and provides a great mid-ranged balance between features and cost. I can fully customize the invoices and make them appealing to the customers, which was nearly impossible to do before. I would give GSG Groups Field Service Management offerings about 4.5 stars out of 5. The product vision and its comprehensive range of features are fantastic and the cost of ownership is very reasonable.
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Buyer, Europe Company
Feb 01, 2023
ADVANCED ANALYTICAL CAPABILITIES The GSG Group Field Service Management (FSM) offering provides businesses with advanced analytical tools that allow them to gain real-time insights into the performance of their field operations. The solutions employ AI and ML technologies, which allow businesses to gain a better understanding of their operations, as well as identify trends and opportunities for improvement. Additionally, the solutions also have powerful predictive analytics capabilities that enable businesses to monitor and track key performance indicators (KPIs), as well as gain insights into customer behaviour and preferences. This helps businesses to make better informed decisions, with regards to inventory planning, staff scheduling and resource management. Moreover, the advanced natural language processing capabilities of the solutions allow users to quickly identify correlations and patterns in large volumes of data, enabling them to accurately pinpoint root causes of issues and improve their field operations. Furthermore, the solutions also support facial recognition and location-based services, allowing businesses to identify customer potential and respond to urgent needs in a timely manner. In conclusion, the advanced analytical capabilities of the GSG Group Field Service Management solutions have the capability to dramatically improve the effectiveness and efficiency of an organizations operations. The solutions are equipped with sophisticated AI and ML algorithms, as well as predictive analytics and natural language processing capabilities, allowing businesses to make the most out of their data. I rate this aspect of the FSM offer a 8.5 out of 10.
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Buyer, Asia Pacific Company
Jan 30, 2023
So I recently used GSG Groups Field Service Management offerings, and so far Im quite satisfied with the results. The system has plenty of features that help with managing field services smoothly, and their accurate asset tracking is particularly impressive. Its great to see that their system also offers support for futuristic use cases, making data analysis simpler and allowing for predictive failure detection. However, I have to say that I would have liked to see a bit more innovation when it comes to their use of next generation technology - some of their tools could have benefited from AI and machine learning integration. Id rate this system 7.5/10 when it comes to supporting futuristic use cases and Overall Innovation and use of next generation technology.
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Buyer, North America SME Company
Jan 26, 2023
Review 1 I recently worked with GSG Group to implement their Field Service Management software and the overall experience has been very positive. From the start, they were able to understand our specific needs and create a personalized solution to fit those needs. The platforms feature set is robust and able to support even the most futuristic use cases. For example, their machine learning-based predictive maintenance solution can reduce the risk of costly breakdowns and optimize field service scheduling. The pricing was also fair—based on usage tiers rather than cost-per-user—making it costeffective. Another unique feature of their software is the ability to connect your field personnel with customers through an integrated app. This provides an excellent way to ensure customer satisfaction while reducing administrative costs. Overall, Im extremely satisfied with our experience with GSG Group and their Field Service Management solution. Rating: 9/10
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Buyer, Asia Pacific Company
Jan 25, 2023
Positive customer service from GSG Groups field management service - 5/5 I am so impressed with GSG Groups customer service. They responded to my queries immediately, made sure I was updated about the progress of the work and provided valuable advice as to how I could ensure smooth operations. Their team was available round the clock to answer any questions I had and they made sure I was satisfied with their service. I couldnt have asked for better customer service. Supporting futuristic use cases- 4/5 GSG Groups field management service makes use of the latest technologies, including AI and ML algorithms. However, I believe they could do better by introducing more automated features that would help make operations smoother and more efficient. Overall rating - 4.5/5 I am really pleased with GSG Groups field service management offering. Their customer service team was prompt and helpful and their service is quite advanced. I would highly recommend their service if you are looking for a hassle-free experience.
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Buyer, UK Mid Market Company
Jan 25, 2023
1) Product Vision 8/10 Having had the chance to review GSGs Field Service Management offerings, I was pleasantly surprised by their product vision. Unlike many other solutions that focus explicitly on the "machine" side of service, GSG got engine credentials, yet never lost sight of the workers in their design. For example, their app-based, intuitive interface and comprehensive feature library are clearly designed around making the lives of service technicians and personnel easier. That flexibility is always a welcome sight and it certainly stood out to me in this case. 2) Product Features 9/10 Considering how this is a relatively new product to the market, GSG has managed to pack a lot of features into their software. This ranges from very simple aspects like ensuring customers are kept informed at all times, to more complex functions like extensive tracking and analytics capabilities. Furthermore, I didnt encounter any technical issues while using the product, which speaks volumes for the general quality standards that GSG adheres to. 3) Ease of Use 8/10 Having used field service management systems before that are overly-complicated and confusing, I was delighted to find that GSGs product is relatively straightforward. After a little bit of practice, I was able to navigate their interface and access the features I was looking for with relative speed. Furthermore, they provide comprehensive documentation and video tutorials that are very helpful when it comes to walking users through the experience. That kind of attention to detail is crucial and GSG doesnt disappoint in that regard.
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Buyer, UK Mid Market Company
Jan 24, 2023
3. When I first heard about GSG Groups Field Service Management offerings, I was a bit skeptical. But, the product vision and features won me over and I decided to go ahead with the purchase. I am more than pleased with the results. The range of features such as the automated invoicing systems, the customer interaction support, the online order tracking, the ability to contact technicians on the go, and the scheduling optimization feature have all been extremely helpful in making my service business much more efficient and providing my customers with a great service. The asset maintenance feature is a great help in tracking the products used within our services. The cost of ownership of the system is also reasonable and provides access to certain added features such as service agreements, customizable invoicing, and asset maintenance. All these features have been extremely useful in providing our customers the best possible service. I give GSG Groups Field Service Management offerings 5 out of 5 stars. Everything from vision to the pricing model to the features, I cannot find any fault with it.
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Buyer, North America Mid Market Company
Jan 24, 2023
My company has had the pleasure of working with GSG Group for the past two years for their field service management and we cannot be happier with the relationship. In this review, I will talk about their cost of ownership and how their solutions have enabled us to support futuristic use cases. We have been able to optimize our cost of ownership by leverage GSGs Field Service Management solutions. Since they are designed to use modern AI tools, they are able to automatically adjust to consumer demand, which has saved us from having to increase our overhead and staffing costs. Additionally, the scalability of their software solutions and solutions roadmap roadmap has helped us to maintain our cost of ownership and even reduce it in some areas. Their solutions are also capable of supporting futuristic use cases such as predictive maintenance and service management, as well as harnessing analytics for deeper insights into our end customers. This has enabled us to reduce the amount of manhours required for tasks and provided us with data-driven insights on how to predict and prevent service del
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Buyer, Asia Pacific Company
Jan 23, 2023
4) Product Vision 7/10 Whilst its clear that GSG has put a lot of thought into their product offerings, I felt that they werent able to marry their vision with completely successful implementation. This relates to certain elements that are missing, as well as some features that dont work quite as well as they could have. The end result is a product that still works, but isnt quite as advanced as what the more experienced players in the space offer. 5) Product Features 8/10 On the other hand, the features that GSG have been able to implement are very solid. In particular, their analytics features are well thought-out and implemented. I was able to easily track my resources and gauge their performance at any given time. On top of that, the integration into my existing systems was smooth and I didnt experience any technical glitches in the process. For that, Id have to recommend GSGs offering lot of the industry.
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Buyer, Europe Company
Jan 19, 2023
OVERALL INNOVATION AND USE OF NEXT GENERATION TECHNOLOGY The GSG Group Field Service Management (FSM) offering is a comprehensive suite of solutions for field service management professionals, designed for companies that require specialized solutions to stand apart from their competitors. The FSM solutions are powered by innovative cloud-based technologies, including artificial intelligence (AI) and machine learning (ML), providing businesses with powerful insights into their operations. The FSM solutions employ advanced analytical capabilities that provide real-time visibility into the performance of an organizations field operations. With the help of sophisticated AI and ML algorithms, businesses can identify trends, discover new opportunities and take corrective measures in a timely fashion. Furthermore, the solutions are also equipped with predictive analytics and natural language processing capabilities that allow users to gain insight into the performance of their field operations in detail. Additionally, the FSM solutions have demonstrated significant promise in delivering intelligent field service automation capabilities. By leveraging advanced automation technologies, businesses can optimise scheduling, as well as assign personnel to jobs based on their qualifications, manpower availability and user feedback. This allows businesses to not only improve the efficiency of their operations, but also maximize performance and enhance customer satisfaction. In conclusion, the GSG Group Field Service Management offerings combine the best of cutting-edge technology to provide state-of-the-art solutions to businesses seeking a competitive edge in the market. The solutions are teeming with innovative technologies that can deliver the highest levels of productivity, cost savings and customer satisfaction. I give these offerings a 9 out of 10.
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Buyer, North America Mid Market Company
Jan 11, 2023
Review 4: Since over 6 months, I have been using GSG Groups Field Service Management offerings, and I am convinced that it is one of the best services out there for small businesses. The best part about it is their outstanding customer service. Whenever I faced any issues, their team troubleshot the problem and provided necessary help. The response times were pretty impressive and the team even offered proactive tips to avoid any similar issues in the future. Moreover, the cost of the services was well within my budget thus justifying the value for money it offered. Im completely thrilled with the services and thus, I rate their customer service 9.5/10 and value for money 10/10.
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Buyer, UK Mid Market Company
Jan 08, 2023
INDUSTRY ORIENTED SOLUTIONS The GSG Group Field Service Management (FSM) offering provides industry-leading solutions to businesses looking to get a competitive edge in the market. The solutions are tailored to the needs of each sector, allowing businesses to quickly and easily deploy solutions with minimal disruption. The solutions support a range of industries, including utilities, telecoms, healthcare, retail and manufacturing, allowing them to uniquely benefit from the latest technologies. For instance, the solutions are equipped with automated work order management systems, allowing maintenance businesses to quickly and easily manage and track their field operations, enabling them to adjust for sudden shifts in demand. Furthermore, the solutions also offer comprehensive asset tracking tools, giving businesses insight into the condition of their equipment, as well as predicting and reporting when maintenance is required. Additionally, the solutions also provide sophisticated predictive analytics capabilities, enabling businesses to identify potential problems before they become an issue. To conclude, GSG Group Field Service Management offerings allow businesses to adopt industry-leading solutions tailored to their specific needs. The solutions are packed with features, including asset tracking and automated work order management, enabling industries to optimise their operations and deliver the highest levels of customer satisfaction. I rate the particular offer a 9.5 out of 10.
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Buyer, Asia Pacific Company
Jan 04, 2023
Review 4 In my experience with GSG Groups Field Service Management solution, I have been quite impressed. The product has excellent interoperability and integration capabilities, allowing me to seamlessly link the data from my existing systems into the FSM. Additionally, the pricing plan was quite cost-effective, giving me access to the features of the system without breaking the bank. I have found the product to be quite useful and would highly recommend it to anyone looking for an affordable, reliable and competent Field Service Management solution.
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Buyer, North America Mid Market Company
Jan 03, 2023
10) Product Vision 8/10 I was especially interested to see the vision for GSGs Field Service Management product and I have to say, Im impressed. Not only does it have features designed to help machines, but it also catered to the workers, too. I especially liked the app-based interface that was both easy to use and enabled basic tracking and reporting capabilities. Thats some clever design, and Im thankful that they didnt solely focus on the technical aspect of the product. 11) Product Features 9/10 The features of the product, on the other hand, were exceptional. I was surprised to see such advanced functions as detailed analytics and customer communications. Even better, the implementation of each of these was smooth and problem free. This level of care is a characteristic of a good product and it certainly convinced me of the quality controls that this company must adhere to. 12) Ease of Use 8/10 Finally, I was pleased to find that the product is relatively straightforward to use. After a brief practice, I was able to understand its interface and start exploring the features that I was looking for. Thankfully, GSG bundles this product with documentation and video tutorials and this made the onboarding process very easy. Which is always a positive in my opinion. Overall, I would rate this product highly.
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Buyer, Asia Pacific Company
Dec 26, 2022
Review 5 I recently trialled GSG Groups Field Service Management offering. The platform is quite sturdy, allowing me to easily customize tasks and manage customer operations. Interoperability and integration were also excellent - the ability to import existing data quickly and easily allowed me to save a lot of time. The cost too was very competitive - allows me to remain within budget while also getting the features and tools I need. All these things being said, I believe that the product offers great value for money and is highly compatible with existing systems, making it a smart decision for any business.
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Buyer, North America Mid Market Company
Dec 14, 2022
Review 5: I recently upgraded my business operations by availing GSG Groups Field Service Management offerings. Right from the customer service to value for money, I had no complaints. The customer service was very helpful and the customer service rep. was willing to answer the smallest of query. However, the response times were slightly longer than expected on certain occasions. Value for money wise, it seemed to be quite competitive and I was able to get the best out of their services at an affordable price. Overall, the services have been satisfactory and I would rate the customer service 8/10 and the value for money 9.5/10.
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Buyer, UK Mid Market Company
Dec 08, 2022
3. Interoperability and integration (4/5): GSG Groups field service management solutions have worked quite well for me when it comes to interoperability and integration with other applications. I have been able to integrate a number of different software solutions with their platform, thus allowing for better and faster data sharing between disparate systems. This has enabled me to maintain data accuracy and consistency within my operations. Furthermore, I have also appreciated the dynamic scalability of their APIs which has enabled us to quickly adapt to changing scenarios.
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Buyer, North America Mid Market Company
Dec 04, 2022
Review 3: Ive been leveraging GSG Groups Field Service Management services for almost 3 months now, and I am highly satisfied. Before deciding to use them, I browsed through a huge list of service providers to find the right one. But GSG Groups services won me over with great customer service. They have a comprehensive and accurate online help system, and the team reply time on my queries was almost instantaneous, which I found extremely impressive. Moreover, their pricing was suitable for my budget so I am getting the maximum value for my money. Thus, with customer service rating of 8.5/10 and value for money rating of 9.5/10, Id highly recommend their services to all.
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James Smith
May 07, 2020
“Simple setup”
The platform can be used easily and the integration can be done within a flash. It takes no time in learning and managing how to use the tools which are in-built.
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Buyer, Director, Analytics
May 07, 2020
“Easy buying additional modules”
After setup and using the platform, adding other modules which are different from the once that are installed previously can be easily integrated into the platform. This makes up-gradation very easy
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