GENIO Pricing & Demo
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Summary
Genio field service management is a smart cloud-based tool that aligns work and brings the employees on one platform. With Genio field service management users can streamline all the company processes and monitor them. With real-time notification and face-ID features, communication will improve. On-time delivery is no big task with Genio’s timesheets and time clock.
Genio Pricing:
Genio pricing models are not available online. To know what Genio pricing models are available, you can contact them directly. All you need to do is fill in all your credentials, and they will get in touch with you, providing the detailed Genio pricing model.
Genio Demo:
The Genio field service management Demo version is not available. You can contact them directly to avail a trial version. All you have to do is fill in all the required information, and they will revert with the credentials for the trial version.
Features:
The part when Smart meets the Future. Here are some of the amazing features of Genio:
Secure- The app is highly secure and trusted.
- The apps send multiple notifications in case of any problem with timely updates.
- Users can remotely control all the processes and manage them from anywhere.
- Team members can check the progress of assignments at a single time without any hassle.
- The tool is smart, and users can schedule deadlines with it.
- Managing employee shifts has become easy.
- The tool has a simple and minimalistic user interface.
- The tool is built to suit the needs of users from multiple industries.
Discussions
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GENIO Reviews
Buyer, Asia Pacific Mid Market Company
May 09, 2023
Overall rating: 0/5 My experience with Genios Field Service Management offerings has been abysmal. The lack of customization leaves the system unable to meet many standard requirements for customer and vendor management. Task assignment and customer service tracking are also left wanting. Additionally, the system doesnt offer capabilities for predictive analytics, which is a significant advantage for many of its competitors. As far as innovation and use of next-generation technology, Genio falls woefully short. The system is not cloud-based, so information must be manually entered and updated. This not only eliminates the potential for leveraging cloud-based storage and computing power, but also makes for a lack of real-time processing of information and data. Furthermore, the system lacks the use of AI or machine learning to optimize tasks, resources, scheduling and customer follow-up. Overall rating: 0/5
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Buyer, North America SME Company
May 09, 2023
Im an old European male who recently tried out Genios Field Service Management offering, and I must say Im overall pleased. Its an extremely easy-to-use piece of software. I was up and running within minutes of downloading it, and it had a plethora of helpful features and functions that sped up my work drastically. Best of all, the cost of ownership was quite low for the features I got- it cost me virtually nothing to get started, and it was well worth the effort. On top of that, Genios customer service staff was incredibly helpful and quickly solved any issues I had when setting up the system. All in all, I would rate this offering a 9/10 for both ease of use and cost of ownership. Genios Field Service Management Offering #2
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Buyer, Asia Pacific Company
May 02, 2023
I recently had the pleasure of using Genios Field Service Management offering for a relative of mine. The product vision was incredibly beneficial to my needs as an older person, with remote service calling and automated scheduling being very helpful in managing and getting the most out of the service. The customer service provided by Genios Field Service Management was also excellent. Their team were incredibly swift and professional, answering queries and issues promptly. Their support channels such as telephone, email and website chat were incredibly helpful in getting the best out of the service, while the helpful advice they gave was ably received. The product features that Genios Field Service Management provides are exceptional. The automated scheduling allowed me to quickly and easily schedule service appointments, while the built-in reminders meant that I never forgot when to attend a follow-up call. Additionally, the comprehensive reports feature gave me detailed information on past and current service calls, helping me pinpoint any issues or areas of improvement. Overall, I would highly recommend Genios Field Service Management. Their product vision and features make it easy to manage and access field services, while their customer service team are incredibly swift and helpful. For all the above reasons, I am incredibly satisfied with my experience and would highly recommend Genios Field Service Management. Rating: 8/10.
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Buyer, UK Company
Apr 29, 2023
Overall rating: 2/5 My experience with Genios Field Service Management offerings has been generally negative. The major issue I have is the cost of ownership for the system. I find it is expensive given the paucity of features included. For example, the system does not include any customizable templates for on-site works orders, service contracts, job-scheduling and labor tracking, which makes it difficult for companies to build their own custom workflows. As well, the system has limited options for task assignment, scheduling and tracking, and doesnt offer the predictive analytics that more advanced systems have. Overall, when it comes to innovation and use of next-generation technology, Genio falls short. It lacks the capability to process or update large task databases in real-time, which makes it difficult to respond quickly to customer requests or vendor issues. Furthermore, the system is not cloud-based and therefore relies on dated technology like spreadsheets and manual data inputs. Overall rating: 2/5
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Buyer, UK Company
Apr 28, 2023
Genios Field Service Management Offerings Mobile Apps Review Genios Field Service Management offering has come with powerful mobile apps to help me increase the efficiency and effectiveness of my field service technicians. The mobile apps are user friendly and are equipped with features like geo-fencing and asset tracking and they have run without any issues. The mobile apps are also compatible with both Android and iOS devices, which means I can use them more widely. It is also accessible in multiple languages, so that my technicians can use it without any language barriers. I must say that I am impressed with the power of the mobile apps and I would rate them 4.5 out of 5.
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Buyer, Asia Pacific Mid Market Company
Apr 14, 2023
Overall rating: 1/5 My experience with Genios Field Service Management offerings has been far from satisfactory. The system does not include customizable templates for on-site works orders, service contracts, job-scheduling and labor tracking, meaning companies cannot build their own custom workflows. As well, the system has limited options for task assignment, scheduling and tracking, which make efficient customer management nearly impossible. As far as innovation and use of next-generation technology, Genio fails completely. The system is not cloud-based and therefore relies on dated technology like spreadsheets and manual data inputs. As well, the system is not able to process or update large task databases in real-time, making the customer experience jilted and time consuming. Overall rating: 1/5
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Buyer, North America Mid Market Company
Apr 11, 2023
In my experience, Genios Field Service Management is an effective and cost efficient field service management solution. We have seen an increase in efficiency since upgrading our service management to Genios FSM, with speed improvements of up to 30% in task scheduling and completion. Furthermore, the cost of ownership is excellent given the value it offers. In addition, the user interface is quite intuitive and easy to use even for technicians with no previous experience. I would highly recommend Genios FSM for anyone looking for an effective and reliable field service management solution. Rating: 5/5
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Buyer, Europe Company
Apr 11, 2023
Genios Field Service Management Offerings Automation and Productivity Review I have been using Genios Field Service Management offering for the past few months and I can definitely notice an improvement in the productivity of my field service business. This platform is taking automation and productivity to the next level. With its powerful scheduling module and real-time dashboards, I can now consolidate my daily tasks and ensure optimal usage of resources like manpower, materials, and equipment. Apart from this, it offers advanced inventory management and integration with wearables, making it highly efficient for me to manage multiple sites under a single platform. With a wide range of automated features, this platform does a great job of increasing productivity and I rate it 4.5 out of 5.
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Buyer, North America Mid Market Company
Apr 09, 2023
Genios Field Service Management Offering #1
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Buyer, North America SME Company
Apr 06, 2023
##5. Interoperability and Integration Genios Field Service Management is an excellent service management platform and has the much-needed interoperability and integration capabilities. The flexibility and versatility of the platform makes it quite inviting for me allowing me to integrate the platform with our existing systems, enabling us to pull data from different sources, as needed. This has been quite beneficial, as this helps in having an optimal system that is free from any problems related to existing systems - saving us a lot of trouble and making the system more robust. Also, the platform can detect and fix any issues that arise in the system on its own, further decreasing the maintenance cost, making it a worthwhile solution. I would definitely recommend Genios Field Service Management system to any business looking for a robust and cost-effective service management platform with excellent interoperability and integration capabilities. The service receives an 8/10 rating from me.
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Buyer, Europe Company
Apr 03, 2023
Interoperability and Integration: The interoperability and integration that Genios Field Service Management offers is truly impressive. With the integration process being simple, straightforward and almost effortless, I can integrate my existing systems such as our local CRM in no time. Im also impressed by the level of technical support Genio offers. The detailed documentation and tutorials are very helpful in getting the most out of the product. Rating: 4.75/5
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Buyer, UK Company
Mar 31, 2023
Since purchasing Genios Field Service Management, our business has seen a drastic improvement in our operations. The cost of ownership is very reasonable, so it hasnt been an expensive endeavor. Not only that, but the software is incredibly easy to use and our technicians were able to learn how to use it quickly. Thanks to the improved speed of service delivery, our customers are much happier and we are seeing increased productivity in our field service management. If you are looking for a cost effective and user friendly service management solution, Genios FSM should be at the top of your list. Rating: 5/5
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Buyer, UK Mid Market Company
Mar 28, 2023
Genios Field Service Management Offerings All-in-one Solution Review I looked a long way for a service management offering that provided an all-in-one solution for my field service needs and I landed up finding Genios. I found out that not only was this very comprehensive but it was also cost efficient. This platform has enabled me to increase my field service efficiency by monitoring the performance of my technicians with advanced features like automatic order processing, route optimization, and location tracking. It has advanced analytics capabilities to help me gain insights into whats working and whats not. Apart from this, it offers robust customer support. I found the support team to be very helpful in resolving any queries I have had. I truly feel that Genio offers an all-in-one solution and I would rate it a 4 out of 5.
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Buyer, UK Company
Mar 23, 2023
I recently got the chance to review Genios Field Service Management offerings. Overall, I think Genios offering lives up to the hype it has earned. I am particularly impressed by the level of capability when it comes to futuristic use cases. Genios solution offers alerts and real-time tracking that make it a good fit for companies that want to stay ahead of the curve. Even compared to similar offerings, I believe it has an edge. The only downside I see is related to cost of ownership. Even Genios basic package is on the expensive side, making it difficult for smaller companies to take advantage of the features it has to offer. In conclusion, I would rate Genios Field Service Management a 4 out of 5. The features are great, but the higher price tag is worth noting.
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Buyer, North America SME Company
Mar 18, 2023
##3. Interoperability and Integration After using Genios Field Service Management solution for some time now, I can vouch for its great interoperability and integration capabilities. The scalability for the system is quite impressive - it support the end-to-end integration of different applications, allowing me to have access to all the customer data I need in real time. This has been quite beneficial for us, as adequately addressing our customers needs requires information from different sources. I was also particularly pleased with its ability to detect and address any existing issues associated with existing systems, ensuring that the system operates optimally at all times. This definitely saves a lot of time and energy, taking the burden of installation, troubleshooting and maintenance away.
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Buyer, UK Company
Mar 13, 2023
Product Vision Rating: 3 The main objective of Genio is to help field service agents optimize their daily operations, and it seems like they have achieved this goal to some degree. The product offers a wide range of features that help technicians quickly perform their tasks, like submitting job orders, assigning work orders, tracking job progress, and sending customer invoices. It also provides useful insights and reports that provide users with valuable information about the performance of their work. However, when compared to other products in this sector, Genio could do more in terms of showcasing their product vision. For example, the product does not provide tools to enable service teams to collaborate more effectively or enable technicians to quickly share resources and updates.
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Buyer, SME Company
Mar 10, 2023
Genios Field Service Management Offerings Interoperability and Integration Capabilities Review When it comes to interoperability and integration capabilities, Genios Field Service Management offering has been a perfect choice for me. For my field service tasks, I needed to access different systems with technical product specifications, service manuals, and policies & procedures. With many other field service management tools out there, interoperability is quite limited but with Genio I have been able to manage this with ease. The platform is easily integrated with other systems like JD Edwards and SAP, which has made my life easier. Using a workflow-based coordination process, I can easily keep track of the progress for each task. I can confidently rate the interoperability and integration capabilities of this platform as 5 out of 5.
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Buyer, North America Mid Market Company
Mar 09, 2023
##1. Interoperability and Integration I recently completed using Genios Field Service Management software and in its entirety, what I experienced was nothing but remarkable. I would rate the product at 9/10. It has a great degree of interoperability and integration capability with many different software solutions. This is great, as I dont want to invest in separate products just to get my work done. In addition, I could quickly integrate Genios Field Service Management system with my proprietary systems in order to quickly synthesize new solutions based on the customer requirements. The platform especially proved useful when needing to integrate with ERP systems, financial platforms and mobility solutions. It allowed me to quickly set up a robust system, enabling us to access customer data in real time and make necessary changes for any issue that the customer might be facing.
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Buyer, UK Mid Market Company
Mar 07, 2023
Customer Support Rating: 4 Genios customer support team is one of the standout features of the product. Their response time is quite impressive, and they are always willing to help and answer any queries the user might have. The customer support team is also proactive in providing updates on new features, which helps users stay informed. Additionally, they have an extensive knowledgebase with detailed answers and troubleshooting guides that make it easy for users to quickly find answers to their questions.
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Buyer, North America Mid Market Company
Mar 07, 2023
Recently, I had the pleasure of trying out Genios Field Service Management offering. I looked closely at the features and cost of ownership. The first point I would like to make is that when it comes to supporting futuristic use cases, Genios solution is incredibly powerful. Real-time tracking and alerted scheduling are just a few of the many features they offer. In this regard, Genios offering stands out from the competition. However, Im not sold on the cost of ownership. Even the basic package is pretty expensive, and this can be a barrier for companies that dont have deep pockets. While I understand that the power of the features makes them appealing, the price point can be a problem for some users. Overall, I would give Genios Field Service Management solution a rating of 3.5 out of 5. The features are great and could be worth the cost for some businesses, but the price tag may be too high for others.
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Buyer, North America Mid Market Company
Mar 02, 2023
Genio Field Service Management 1 star I recently purchased Genios Field Service Management package, and I have to say, Im a bit disappointed. Although the features are nice and the software is adequate for basic service operations, I found that it wasnt as easy to use as advertised. I had to spend a lot of time figuring out how to use each feature, and I found myself doing a lot of manual operations that I expected to be automated. What really disappointed me however was the lack of integration with other programs. This means that I am limited to using the software as a stand-alone instead of being able to incorporate it into a bigger system. The lack of interoperability and next generation technology is a huge disappointment considering what I paid for the software.
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Buyer, North America Mid Market Company
Feb 19, 2023
Genio Field Service Management 1 star I recently purchased Genio Field Service Management software hoping to upgrade my existing service structure to the "next generation" technology. I found the program to be incredibly outdated for the price, and I had to figure out a lot of things through trial and error. It definitely didnt have the most intuitive user interface, and despite online tutorials and forums, I was still struggling to use half of the features. To make matters worse, the program doesnt have the ability to integrate with other platforms and programs, dramatically limiting its use in an integrated environment. Considering that I paid for the "next generation" software, I am extremely disappointed with this product.
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Buyer, Europe Company
Feb 18, 2023
Ease of use Rating: 2.5 Genios Field Service Management offerings are quite cumbersome and difficult to use. Just signing up for an account on its platform took longer than expected - the user has to fill up multiple online forms and go through a very lengthy verification process before they can gain access to the product. In addition, the user interface is not particularly intuitive - the feature icons are hard to find, the left navigation panel looks cluttered, and some of the menus have too many tedious drop-down options. Although the customer support team is quick and helpful, all the extra steps users have to go through to complete a task makes it difficult to be productive and to enjoy using this product.
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Buyer, North America SME Company
Feb 16, 2023
Genios Field Service Management Review Product Vision: I recently purchased Genios Field Service Management services and am quite satisfied with the product vision. Genios Field Service Management provides an all in one service system for Field Service companies. Genio has focused clearly on providing innovative technology and mobile optimized solutions. What is unique about this product is that it provides a comprehensive suite of features for scheduling, dispatching, asset tracking and customer support all rolled into one. The feature set is intuitive and easy to use, allowing users to quickly find the information they need. Genios Field Service Management suite is available both individually and as part of an Enterprise-level solution. Product Features: Genios Field Service Management offerings has some fantastic features. What I really appreciate is the centralized dashboard that allows me to keep a real-time overview of all my operations. Additionally, the mobile and tablet apps enable my techs to have access to the most up-to-date information while they are out in the field. Genios Field Service Management also offers customization options allowing us to scale the product to our particular business needs. I would definitely recommend the product to anyone looking for a comprehensive Fix Service Management solution. Rating: 4/5
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Buyer, UK Company
Feb 14, 2023
I recently tested out Genios Field Service Management offering and I must say, Im quite pleased. It was very straightforward to learn the software- even my team quickly picked up the system. Additionally, the cost of ownership was quite low. On top of that, Genios customer service staff was extremely helpful and quickly answered any questions I had. All in all, I would rate the offering a 8/10 for ease of use and 10/10 for cost of ownership. Genios Field Service Management Offering #5
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Buyer, North America Mid Market Company
Feb 10, 2023
I recently tried Genios Field Service Management and I must say I was pleasantly surprised. It was quite straightforward and easy to use- I even had some of my staff able to quickly learn the system. It didnt take much effort to get the system running, and the cost of ownership was quite low. On top of that, the customer service staff was very helpful and quickly answered all my questions. I would rate the ease of use a 8/10 and the cost of ownership at 10/10. Genios Field Service Management Offering #3
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Buyer, North America SME Company
Feb 10, 2023
I recently had the chance to assess Genios Field Service Management solution. Specifically, I looked at its features as well as its cost of ownership. Genios Field Service Management solution certainly has a lot of strength: its ability to support futuristic use cases is particularly noteworthy. For example, its real-time tracking and notifications ensure that no service request goes unnoticed. This is something that is hard to find in the offerings of other providers. At the same time, the cost of ownership of Genios solution is on the high side. Even the basic package is pretty expensive. While the advanced features may be worth the price tag for some business, smaller companies may struggle to make it work. In conclusion, I would rate Genios Field Service Management 4 out of 5. The features and technology are first-class, but its price is a bit on the costly side.
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Buyer, Europe Company
Feb 09, 2023
Recently, I was asked to evaluate Genios Field Service Management offerings. In particular, I looked at the capabilities of the offering and the cost of ownership. Heres what I found. Genios solution clearly excels when it comes to supporting futuristic use cases. Real-time tracking and alerts, along with predictive scheduling are among the many features that it offers. A company that wants to stay ahead of the curve and ensure they dont miss any service requests would do well to choose Genios offering. However, when it comes to cost of ownership there is room for improvement. The total cost for Genios packages, even the basic one, is quite high. While those features may be worth it for companies that compete in a highly competitive environment, it may be a stretch for small and medium-sized businesses. Overall, I would rate Genios Field Service Management offering a 3.5 out of 5 given the excellent features but the higher price point.
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Buyer, UK Company
Feb 09, 2023
I recently had the opportunity to use Genios Field Service Management offering for my elderly relative, who is living in the United Kingdom. I was impressed with the products vision and the product features it offers for elderly customers. The product vision was particularly beneficial to me as it encompassed remote service calling and automated scheduling. This was hugely beneficial to me being able to control and access remote service support with minimal effort on my part. The customer service of Genios Field Service Management was also great. Their agents were attentive to my needs and provided comprehensive help when required. They provided multiple support channels such as telephone and email, which was helpful in being able to get the best out of the system. There are many product features of Genios Field Service Management that I found helpful. The automated scheduling allowed for quicker and simpler setting of service appointments, while the built-in reminders helped my elderly relative remember when a follow-up call was required. Whats more, their built-in reports feature provided detailed information on the current and past service calls, making it easier to manage any issues that arose. Overall, Im very pleased with Genios Field Service Management and the product vision they provide. The customer service and product features provided make it easy to properly manage and maintain service calls, while the automated scheduling and reminders make it simple to juggle service visits. For these reasons, I would highly recommend Genios Field Service Management to anyone in need of a reliable and stress-free field service management solution. Rating: 9/10.
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Buyer, Asia Pacific Company
Feb 05, 2023
Ive been using Genios Field Service Management offering for the last 8 months and all I can say is WOW! This solution has been a godsend for our business and has helped us to increase efficiency and organization in our service management and scheduling. One of the biggest advantages is the cost of ownership. Weve found that upgrading to Genios FSM has been very cost-effective and not at all an expensive endeavor. This was an important component in our decision to invest in the software. In addition, Genios FSM is extremely user friendly and easy to navigate. This was extremely important to us, as none of our technicians had any prior experience with the software. Having integration tasks be so simple to set up and execute is a huge feature that allows us to have more time to focus on our actual work. I highly recommend Genios FSM to anyone who is looking for a reliable, cost efficient field service management solution. Rating: 5/5
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Buyer, UK Mid Market Company
Feb 05, 2023
capabilities Genios Field Service Management Offerings Ease of Use Review I have been using Genios Field Service Management offering specifically tailored to my field service needs. I must say that I am really impressed with the ease of use of this platform. Right from the onboarding process, I never felt overwhelmed. All resources related to setting up and usage of the platform are easily accessible and the interface is extremely intuitive. Further, the process to pair devices and get mobile apps up and running is just a matter of few clicks. It is equipped with the most advanced features, but is also simple enough to impart the necessary training to my technicians. Overall I really appreciate the simplicity of the user experience on this platform and I would rate it a 4 out of 5.
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Buyer, Europe Company
Jan 24, 2023
Overall rating: 1/5 My experience with Genios Field Service Management offerings have been minimally satisfactory. There is little in the way of customer and vendor management, with limited tracking and task assignment options. Furthermore, the system is extremely expensive compared to its competitors, especially when you consider that its features are so limited. Innovation and use of next-generation technology is also an issue with Genio. The system is hampered by the fact that it is not cloud-based and doesnt incorporate automation or analytics capabilities. Additionally, Genio does not use AI or machine learning to optimize task fulfillment and storage options like many other systems on the market. Overall rating: 1/5
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Buyer, Asia Pacific Mid Market Company
Jan 20, 2023
Recently, I had the privilege of making use of Genios Field Service Management offering. In particular, I was impressed with their product vision and their product features designed to accommodate older users. Remote service calling and automated scheduling were particularly beneficial, as they allowed me to manage service calls effortlessly. The customer service provided by Genios Field Service Management was also outstanding. Their agents were professional and attentive to my needs, providing detailed help and advice when needed. Moreover, the multiple support channels such as email, telephone and website chat were incredibly helpful for getting the most out of their service. The product features were also outstanding. The automated scheduling made setting up service appointments easy, while the built-in reminders ensured that I never forgot about follow-ups. The reports feature also provided detailed information on past and current service calls, making it easier to pinpoint any potential issues and make any improvements. Overall, Im incredibly pleased with Genios Field Service Management and the product vision they provide. The customer service and product features make it easy to access and manage service calls, while the automated scheduling and reminder features make it simple to juggle service visits. For these reasons, I would highly recommend Genios Field Service Management to anyone in need of such a service. Rating: 8/10.
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Buyer, North America Mid Market Company
Jan 18, 2023
I decided to give Genios Field Service Management a try, and I must say I was quite impressed. The software is simple and intuitive. Setting up the system was a breeze and I was up and running in no time. Whats more, the cost of ownership was quite low. I was especially impressed with the customer service staff- they were very helpful and quickly answered all my questions. I would rate this offering a 8/10 for ease of use and 10/10 for cost of ownership. Genios Field Service Management Offering #4
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Buyer, Europe Company
Jan 18, 2023
Product Features: Genios Field Service Management product has a range of features that make using it a pleasure. With its powerful scheduling and dispatching tools, I can schedule crews efficiently and make sure everyone is always up to date with their tasks. Its mobile app allows my techs to have access to the most up-to-date information while they are out in the field. Additionally, Genios Field Service Management dashboard provides me with an overview of all my operations in real-time. Rating: 4.5/5
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Buyer, Asia Pacific Company
Jan 18, 2023
Product Features Rating: 3.5 Genios field service management offerings have some good features - they have a comprehensive scheduling system and a tracking dashboard, which allows users to easily keep track of the jobs they have completed. The product also supports a variety of integrations, e.g. with Salesforce, that enable users to sync data with multiple systems. Furthermore, Genio enables users to generate invoices quickly and send out quotes, which makes billing and payment management a lot easier. While the breadth of functionalities is commendable, some of the features lack depth and could be improved. For example, the analytics component could benefit from having more advanced features, such as predictive and forecasting capabilities.
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Buyer, North America SME Company
Jan 07, 2023
Genio Field Service Management 1 star I recently purchased Genios Field Service Management package after looking online for a more efficient way to manage my service staff and operations. I was initially impressed with the feature list, but the program itself was incredibly rigid and unintuitive. I found myself struggling to figure out how to use features that I was confident should exist, simply because the interface didnt make it obvious. Also, the program cant integrate with other programs, meaning that Im forced to use it as a stand-alone software which defeats the purpose of having a comprehensive service package. The lack of interoperability and lack of next generation technology is extremely disappointing and I wouldnt recommend this software to anyone.
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Buyer, Asia Pacific Company
Jan 06, 2023
Our business recently upgraded to Genios Field Service Management software and we have seen an instant improvement in our service delivery. The cost of ownership for the software is very reasonable and wont break the bank. It is also quite user friendly and our technicians have been able to learn how to use it within a couple of days. Our primary goal was to increase efficiency, which Genios FSM has allowed us to do with speed improvements of up to 30%, talk about a time saver! Overall, the experience has been overwhelmingly positive and the value we are getting from the cost of ownership is great. If you are looking for a reliable service management solution, Genios FSM should definitely be your first choice. Rating: 5/5
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Buyer, North America Mid Market Company
Jan 05, 2023
##4. Cost of Ownership Cost effectiveness is certainly one of the key features of Genios Field Service Management. I found that the system offered a great value for money, compared to the other field service solutions available in the market. Firstly, the pricing structure of their software is very affordable and provides great discounts when upgrading to higher plans. Also, it is known for its low Total Cost of Ownership, meaning that the cost of installation and even regular maintenance is low. I especially found this aspect to be quite beneficial for a growing business, providing great returns on investment.
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Buyer, North America Mid Market Company
Jan 04, 2023
I recently tried out Genios Field Service Management offering, and I must say I was pretty impressed. The software was quite user-friendly- even my staff were able to quickly pick it up without any issues. Additionally, the cost of ownership was quite low- I was able to get up and running fairly quickly without breaking the bank. On top of that, Genios customer service staff was quite helpful and I was able to quickly get any answers to my questions. All in all, I would rate this offering a 9/10 for both ease of use and cost of ownership.
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Buyer, North America SME Company
Jan 04, 2023
Genio Field Service Management 1 star I recently acquired the Genio Field Service Management package, hoping it would help me solve my efficiency problems. Unfortunately I found it has been extremely difficult to learn how to use and the user interface is not the most intuitive, especially in comparison to the packages out there. It seems very outdated, and I had to use makeshift workarounds and manual processes until I figured out all of the softwares functions. The worst part was, the software doesnt have the capacity to integrate with other software, meaning I cant use it as part of a larger ecosystem. Innovative and up-to-date technology should be part of any modern services management package, but unfortunately this one falls short.
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Buyer, Asia Pacific Mid Market Company
Dec 24, 2022
Recently, I had the pleasure of using Genios Field Service Management for an elderly relative of mine. Their product features and customer service team was exemplary, with their product vision focused around the remote service and automated scheduling being particularly beneficial. The customer service provided by their team was exemplary. The agents were exceptionally helpful and attentive, promptly answering any queries and providing detailed support. The multiple support channels such as telephone, email and website chat were incredibly helpful, allowing me to quickly and efficiently get the most out of the service. The product features were also incredibly helpful. The automated scheduling feature was especially impressive, allowing me to easily set up and manage service visits with minimal fuss. The built-in reminders were also helpful, ensuring that I never forgot when to attend follow-up calls. Whats more, their detailed reports feature allowed me to pinpoint any areas of improvement or potential issues. For all these reasons, I would highly recommend Genios Field Service Management to anyone in need of such a service. The product vision and features make it easy to access and manage service calls, while the customer service team are professional and attentive. For these reasons, I am delighted with my experience and would definitely recommend them. Rating: 9/10.
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Buyer, UK Company
Dec 20, 2022
Overall Satisfaction Rating: 3 Overall, I am somewhat satisfied with Genios Field Service Management offerings. It has some useful features and the customer support team is great. However, the initial onboarding process is unnecessarily long and the user interface could use some improvements for better usability. The product also does not have as many advanced features as other offerings in this market. Despite these drawbacks, Genios field service product can still be a handy tool for those looking to streamline their daily operations.
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Buyer, UK Company
Dec 20, 2022
Recently, I had the pleasure of making use of Genios Field Service Management product offering. I was particularly impressed with the product vision and the product features provide for elderly customers. The remote service as well as automated scheduling was incredibly useful in efficiently managing and accessing service support. The customer service provided by Genios Field Service Management was also exemplary. Their agents were friendly and prompt, quickly addressing any queries and providing comprehensive help when required. The multiple support channels such as email, telephone and website chat were also very helpful in getting the most out of the service. The product features of Genios Field Service Management were also exceptionally helpful. The automated scheduling made setting up service appointments effortless, while the built-in reminders meant that I never missed a follow-up call. Their reports feature also provided detailed information on service calls, making it easier to pinpoint any areas of improvement. Overall, Im delighted with my experience using Genios Field Service Management. Their customer service and product features make it easy to access and manage field services, while their automated scheduling and reminders make it simple to juggle service visits for elderly customers. For these reasons, I would highly recommend Genios Field Service Management. Rating: 9/10.
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Buyer, SME Company
Dec 05, 2022
Genio Field Service Management 1 star When I purchased Genio Field Service Management, I was hoping to use it to improve my service operations. I quickly realized that despite the feature list, the software was very primitive and outdated. I had to use a lot of manual processes instead of the automated features I expected, and I had to consult third-party tutorials in order to figure out how to use each feature. The worst part however was that the software doesnt have any integration capabilities with other services and software, limiting me to using only Genio as a stand-alone. The lack of next generation technology and integration capabilities make this software a complete waste of time and money.
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Buyer, Asia Pacific Mid Market Company
Dec 05, 2022
Im very pleased with my experience so far with Genios Field Service Management offerings. For me, it was important to have a cost-effective service management solution and Genios FSM certainly fits this need. Not only that, but the software is incredibly user friendly and easy to learn and use. There are lots of helpful tools and tutorials to get the most out of the software and I have been able to schedule and complete tasks even more quickly than before. Overall, I can definitely recommend Genios FSM as a reliable, efficient and cost effective field service management solution. Rating: 5/5
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Buyer, UK Mid Market Company
Dec 03, 2022
I recently had the opportunity to evaluate Genios Field Service Management offering. In particular, I was looking at the functionality and the cost of ownership. Overall, I would say my experience was very positive. The capability to support futuristic use cases was impressive, and I believe Genios offering stands out in this area. For example, Genios solution offers real-time tracking and alerted scheduling that are difficult to find in other offerings. This power makes it possible to react quickly to pressing service demands and ensure that nothing ever gets missed. Where I found Genio lagging, however, is in cost of ownership. The total cost for their packages, even the basic one, is not cheap. While I understand why the premium features may be worth it for some businesses, especially those that operate in highly competitive fields, I believe that it may be too much for some small- to medium-sized companies. All in all, I would give Genios Field Service Management solution a 4 out of 5 rating. The features and technology is excellent, but it is on the expensive side.
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Buyer, UK Company
Nov 27, 2022
Overall rating: 0/5 My experience with Genios Field Service Management offerings has been deeply unsatisfactory. The system is extremely expensive to own and operate, with very limited features. Furthermore, customer and vendor management are frustrated by a lack of customization, tracking and task assignment options. Additionally, the system does not offer capabilities for predictive analytics, making it a major hindrance to many companies in this field. In terms of innovation and use of next-generation technology, Genio lags far behind its competitors. The system is hamstrung by the fact that it is not cloud-based and lacks automation or analytics capabilities. This prevents companies from taking full advantage of cloud-based storage and computing power, frustrating customer service experience, data management and decision making. Overall rating: 0/5
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Buyer, North America Mid Market Company
Nov 22, 2022
##2. Cost of Ownership Cost Effectiveness was one of the many features which I particularly enjoyed while I was trying out Genios Field Service Management software. I found that the platform was offered at a cost that was far less than its alternative solutions. What I found impressive was that they offer discounts while subscribing to higher plans or even free trials or demo sessions, which is definitely something that I would prefer. Another aspect of cost effectiveness was its low Total Cost of Ownership. The cost of installation or even regular maintenance is minimal, making the overall operating cost quite low. I especially came to appreciate the cost effectiveness when I had to setup the system to integrate with older systems, this did not add to the cost at all. The return on investment is certainly a convincing factor for Genios Field Service Management.
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Buyer, SME Company
Nov 22, 2022
Interoperability and Integration: The interoperability of Genios Field Service Management is top notch. I love how seamlessly it integrates with other products, like our accounting systems as well as QuickBooks. The integration was seamless and was completely compatible with our existing systems with zero disruption. It was simple to set up, and Im impressed by the level of technical support Genio offers. They provide detailed documentation and tutorials that help me get the most out of the product. Rating: 5/5
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Buyer, Asia Pacific Company
Nov 20, 2022
Product vision: Genios Field Service Management product has a strong vision. I was thrilled to discover that they are continually working on new product features and updates - so I never worry about falling behind the times. Whats more, Genios provided a platform that creates an interface for customers, techs and other stakeholders, making communication and collaboration easier than ever before. Im impressed with the level of product innovation Genio is providing, and would definitely recommend their services. Rating: 4.5/5
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Buyer, Director, Analytics
May 07, 2020
“Best software to improve performance”
Managing each employee’s performance and rate at which they complete each task can now be monitored easily, providing them with effective feedback on each step. This has given amazing results!
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Buyer, Media & Entertainment, SME
May 07, 2020
“All in one app”
Not only does the tool allow its users to track all the progress on the field, but also allows an option for the employees to get connected to their seniors effectively. Everything happens in real-time. It is a very efficient tool, indeed.
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Buyer, Construction, Enterprise
May 07, 2020
“Easy to use”
It is suitable for all employees in your company. You will surely be very happy with all the progress. Fair pricing software.
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