ClickSoftware Pricing & Demo
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Summary
ClickSoftware field service management is a perfect solution for enterprise-level field service management companies. The software is mainly used by the field service businesses of every size all across the globe. It helps users and businesses in decision-making, maximizing potential, and improving execution by using mathematical optimization and artificial intelligence.
ClickSoftware Field Service Management Pricing:
To know the exact ClickSoftware Pricing, you can contact the vendor. However, there is no free trial available for the application. Quote-based ClickSoftware pricing is based on the utilization of the software and functionalities. You can contact the company to know more about this.
ClickSoftware Field Service Management Demo:
You can ask the vendor for a demo. The demo will give you a clear view of the application. Besides, a demo of the software will help you to decide whether the application is useful for you or not. Based on the demo, you can make decisions on the ClickSoftware pricing plans.
Features:
The main features of ClickSoftware are shift management and job forecasting. All other features are discussed below:
Work Management- Work Order Management
- Job Management
- Real-time reporting
- Contract and Dispatch Management
- Customer Database Management
- Service History Management
- Inventory Control
- Electronic Signature
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ClickSoftware Reviews
Buyer, North America SME Company
May 18, 2023
5. I have often recommended Clicks Field Service Management Solution to alternative businesses that are looking for a modernized field service solution. Its an end-to-end platform that allows for the efficient management of field service activities. With its automated features, job scheduling and mobile capabilities, it helps organizations to maximize efficiency and optimize customer experiences. That said, I believe the product still has some room for improvement, especially in terms of its product vision and product features. While it offers customization options, it could still be enhanced by incorporating more automation capabilities. My overall rating for Clicks Field Service Management Solution is 4.5 out of 5 stars for Innovation and use of next generation technology, and 3.75 out of 5 stars for Product vision and Product features.
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Buyer, Asia Pacific Mid Market Company
May 18, 2023
Mobile Capabilities (3/5 Stars) One area where Clicks Field Service Management offering has made some strides is with their mobile capabilities. Its nice to see that theyre making an effort to make their offerings more mobile friendly. That being said, they could still be doing a lot more. The mobile capabilities are adequate, but nothing beyond the basics.
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Buyer, Europe Company
May 16, 2023
Click Field Service Management Review 4 I recently purchased Click Field Service Management, and Im happy with the features that it offers. Its very easy to manage job scheduling and invoicing, and the click-based service creator helps me to quickly create tailored services. Plus, its great for tracking time and attendance for my team. The customer notifications are also incredibly useful. Im able to keep customers informed of any changes or updates in a matter of seconds. It definitely makes my workflow much smoother. The cost of ownership for Click Field Service Management may be high, but I think its worth it for the features it provides. Even though it may not suit everyones budget, its a great option for those who can afford it. Rating: 4/5
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Buyer, North America Mid Market Company
May 15, 2023
Cost of Ownership - 4/10 The cost of ownership of Clicks field service management offerings is quite high for what it offers. I think Click should reconsider their pricing model as I feel it is not in line with their competitors. The basic package may be reasonable but if I want to upgrade, the cost is rather steep. Product Vision - 6/10 I think the product vision of Clicks field service management offerings is ok. It provides basic features like automated scheduling and customer satisfaction tracking, but I think it could benefit from some deeper innovation. I would like to see more versatile solutions targeted to specific industries and further integrations such as with customer relationship management software. Product Features - 8/10 I am generally satisfied with the product features of Clicks field service management offerings. The user interface is intuitive and easy to navigate. I also like the automation and tracking features which are quite accurate. The mobile access and integration with existing systems are also great. However, I think they could add more features to make it more comprehensive.
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Buyer, Europe Company
May 15, 2023
Review on User Friendliness: I found Clicks Field Service Management to be incredibly user-friendly. The user interface is modern and intuitive, making it incredibly easy to learn. Setting up the service is also straightforward and does not require any additional add-ons or services. Plus, the service also offers helpful resources and tutorials to help with any new features or troubleshooting. I rarely have to use customer support since the resources are so thorough. Overall, I am giving Clicks Field Service Management a rating of 9 out of 10 for its user friendliness. It is one of the easiest services I have used and has been invaluable in my business.
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Buyer, Europe Company
May 11, 2023
3. I recently found Clicks Field Service Management and I have been pleasantly surprised with the results so far. This software is powerful, yet easy to use and simple to configure. I especially love the support for prestigious use cases, such as the use of drones and mobile robots for automated tasks. This really demonstrates the level of sophistication this software has, setting it apart from many of the other field service management solutions on the market. Not to mention, the price is also very attractive, making Clicks software a great value for money. All in all, I would definitely recommend this software to anyone looking for an effective, modern field service management solution. Rating: 5/5
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Buyer, Europe Company
May 10, 2023
Im a technical expert and I had the chance of trying out Clicks Field Service Management tool recently. Honestly, I was quite impressed by the user-friendly interface and plethora of features the software had to offer. The software enabled me to easily manage all my field operations without any hassle. I especially liked the integrated customer service module in the software which enabled me to easily keep track of customer queries, process and execute orders, invoice customers and perform other related tasks. Overall, the customer service received was top-notch and they left no stone unturned to make sure all my requirements were met in an efficient and effective manner. I was also quite surprised to discover that their software is quite futuristic in nature and allows for the integration of the latest smart technologies like IoT and AI which can be used to automate certain operations and reduce human interference. As a technical expert, I have given Clicks Field Service Management Software a rating of 8/10 due to its user-friendly interface and great customer support.
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Buyer, North America Mid Market Company
May 04, 2023
Cost of Ownership - 4/10 I am not a fan of the high cost of Clicks field service management offerings. Depending on the package, it can be quite expensive. There is a basic offer at a low cost which is sufficient. However, if you want all the bells and whistles, then the cost can be almost double what the basic offer comes at. I think Click should consider adjusting the cost of ownership to make the system more competitive. Product Vision - 6/10 The product vision of Clicks field service management offerings is ok. For most businesses, they aim to streamline the process, reduce any errors and make it easier to deliver good customer service. Bringing AI into the service is interesting but I feel more emphasis should be put on certain features that would bring greater value. For example, a business growth and predictive analytics tool would add great value. Product Features - 8/10 I am quite pleased with the features of Clicks field service management offerings. The user-friendly interface helps me to access information quickly and understand it better. The drag-and-drop tools are also quite helpful. Moreover, there are features like mobile-enabled access, real-time tracking and analytics, resource management and more that makes the system comprehensive.
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Buyer, UK Company
Apr 27, 2023
Overall Innovation & Use of Next Generation Technology (2/5 Stars) I am disappointed in the innovation and next gen technology associated with Clicks Field Service Management offerings. The tools feel antiquated and I have struggled to stay on top of the new technologies. Several times I have recommended replacements, only to be ignored. The only place where Ive seen bright spots is with the third-party integrations, which is critical considering how often field service clients link to existing networks. Outside of that though, I cant find much that is modern or cutting-edge.
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Buyer, North America SME Company
Apr 27, 2023
Recently, I got the chance of exploring Clicks Field Service Management Software and after trying it for myself Im quite pleased to say that I am highly satisfied. The software is quite user-friendly and intuitive and I didnt face any issues while exploring it. The integrated customer service module was also quite intriguing since it enabled me to easily keep track of customer related operations such as orders, tracking, invoicing, etc. The customer service team is another aspect which deserved special mention since they were incredibly helpful in fulfilling all my requests and they were always friendly and accommodating towards my queries. Also, I loved the fact that this software offers the ability to integrate and leverage the latest smart technologies like AI and IoT to automate certain processes. All in all, Id rate Clicks Field Service Management Software a solid 8/10.
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Buyer, UK Company
Apr 23, 2023
I recently tried Clicks Field Service Management Software for managing my field operations and I must say that I am thoroughly impressed. At first glance, I realized that their software was quite user-friendly, intuitive and efficient which it proved itself to be when I tested it. The software gave me an easy way to track customer inquiries and orders, perform approvals, generate invoices and even automate certain processes using the integrated IoT and AI technologies. What really stood out for me was their customer service team which was quite prompt and efficient in meeting all my requirements. They also provided extensive training and support which enabled me to manage all my operational activities without any hassle. I was also quite pleased to notice that their software is a testament to their commitment to the future, with their futuristic use cases. For these reasons, I would rate Clicks Field Service Management Software a 9/10.
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Buyer, UK Company
Apr 21, 2023
Review 2 - Overall Innovation and use of next generation technology: When it comes to actual technology and the innovation thereof, Clicks Field Service Management has a lot going for it. Their system offers a highly scalable platform with next-gen features like edge computing and automation that can enable businesses to easily manage their operations. Furthermore, the platform also makes use of AI and Machine Learning to bring greater efficiency and accuracy to processes like predictive maintenance and demand forecasting. This provides significant cost savings while helping businesses stay ahead of the curve. On the flip side, the system appears to lack mobile-friendly components which could make it difficult to use on the go. Rating 8.5/10
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Buyer, UK Company
Apr 15, 2023
I recently tried Clicks Field Service Management Software and I must say that I am quite impressed with the software. The interface is quite intuitive and user-friendly and I had no issues understanding and accessing its various features. I was especially pleased by their robust customer service module which was quite helpful in managing customer related services. Apart from their customer service team, I was also quite impressed by the numerous futuristic use cases the software had to offer. It offers the ability to integrate and leverage the latest smart technologies like AI and IoT to streamline and automate certain business processes resulting in increased efficiency. All in all, Id give Clicks Field Service Management Software a very positive rating of 9/10, thanks to its extensive features, great customer service and future-ready functionalities.
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Buyer, North America SME Company
Apr 12, 2023
Review 4 I recently had the pleasure of trying out Clicks Field Service Management system, and it has far exceeded my expectations. With its innovative and next-generation technology, Im able to maximize my productivity, as I can get tasks done faster and more efficiently. The system is also quite easy to use and customizable, so I have been able to tailor it to suit my needs. I also find the mobile app to be particularly useful as I can access the system from most of my devices. All in all, I think it is worth the investment and would happily recommend it to anyone in need of a quality service management system. 5/5!
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Buyer, UK Company
Apr 04, 2023
Cost of Ownership - 2/10 I was dismayed by the cost of Clicks field service management offerings. Its quite expensive for a service that does not have all the features I would expect for that price. Further, the initial setup fees and subscription costs are too high. In comparison to other services, Clicks offering is priced unreasonably. Product Vision - 5/10 I think the product vision of Clicks field service management offerings is not strong enough for my business needs. It offers many features, but the focus seems to be primarily on paperwork and process automation and less on producing quality outcomes. I would like the product vision to include more on the customer experience and how businesses can optimize the service delivery. Product Features - 8/10 Im pleased by the product features of Clicks field service management offerings. Its easy to use and I like the fact that I can access it using my mobile as well. There are also multiple integration points which makes it convenient to scale with various complexities. The reporting and analysis of data is also quite helpful and I appreciate the real-time tracking which helps to stay informed.
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Buyer, North America Mid Market Company
Apr 01, 2023
Review on Reliability and Scalability: I would define Clicks Field Service Management as a reliable and scalable service. Its cloud-based architecture allowed us to reliably store and manage customer data while being able to easily scale the service according to our needs. The customer service team was also notably helpful, quickly responding to any outages and issues we encountered. I am confident that Clicks team is always available to help us out, which gives me peace of mind. I am giving Clicks Field Service Management a rating of 8.5 out of 10 for its reliability and scalability. It offers a great level of stability and flexibility, making it great for our workflow.
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Buyer, UK Mid Market Company
Mar 27, 2023
Review on Overall Service: I can confidently say that Clicks Field Service Management is one of my favorite services. Not only is it cost-effective, but it also offers a great range of features and is incredibly efficient. The user interface is modern and well-designed, making it a breeze to use. Plus, the customer service is top-notch, with representatives quickly responding to any of my queries and helping with any problems I encountered. Overall, I would rate Clicks Field Service Management 9 out of 10 for its overall service. Its exceptional features, low cost of ownership and strong customer service makes it an invaluable asset to my business.
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Buyer, Europe Company
Mar 25, 2023
Clicks Field Service Management Review by Middle Aged Asian Male Rating: 2/5 Overall Innovation and use of next generation technology: I have used Clicks Field Service Management for some time and I was disappointed with its overall innovation and use of next generation technology. The mobile app itself was lacking in terms of features and its user experience was not on par with the other popular field service platforms. Additionally, the Augmented Reality and Artificial Intelligence functions were also missing from the platform, meaning I wasnt able to take full advantage of what the company advertises. Rating: 1.5/5 Supporting futuristic use cases: When I subscribed for Clicks Field Service Management, I was hoping that the platform should work well for futuristic use cases. However, it seems that the capabilities of the platform just werent up to par. I couldnt find any real-time analytics or AI powered diagnostic tools, making it difficult to take full advantage of the innovative framework. Furthermore, connecting to my device from a web-based interface also failed, which is quite saddening. Rating: 2/5
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Buyer, UK Company
Mar 14, 2023
Click Field Service Management Review 3 Im a service manager, and I recently purchased Click Field Service Management in order to simplify my job. I must admit that it fulfills its goal of making service management and customer communication easier, but at a hefty price. The software comes with a powerful job scheduling engine and complex reporting capabilities. Plus, I can quickly create and customize services using their click-based service creator. It has also made tracking time and attendance for my team really painless. The customer notifications are especially helpful, so I can keep customers informed of any changes or updates in an efficient manner. Unfortunately, I do think that the service is overpriced compared to the features. Its probably worth the cost if you do not have any alternatives. Rating: 3/5
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Buyer, UK Company
Mar 13, 2023
Review 3 Ive been desperately looking for a suitable service management system, and luckily I found Clicks Field Service Management system. So far, I have been very impressed with its performance, and find it so much better than any of the other systems that I have tried before. The system is quite easy to use, with intuitive visual representations to guide me through the process. While Im quite impressed with the innovative and next-generation technology implemented in the system, I do think they could have done a better job at including more features to make it even more user-friendly. Nonetheless, I am giving it a 4/5.
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Buyer, North America Mid Market Company
Mar 09, 2023
Review 2 I have been using Clicks Field Service Management system for years now, and it has only gotten better as new features and capabilities have been added. When I first started out, I found the system overwhelmingly complex with all its features and settings. However, with a little bit of practice, I was able to fully utilize the system. Now Im able to manage my projects efficiently and quickly, even when I am out of the office. I am very impressed with the innovative and next-generation technology employed here, which has made this product a great addition to my arsenal of tools. 4.5/5!
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Buyer, SME Company
Mar 08, 2023
Clicks Field Service Management Review by Middle Aged Asian Male Rating: 2/5 Overall Innovation and use of next generation technology: I have recently worked with Clicks Field Service Management and I must say I wasnt too impressed with the innovation and use of next generation technology. The company advertised the platform as being something that would revolutionize the industry, but it ended up falling short on a lot of levels. The mobile app in particular was not optimized for Augmented Reality or Artificial Intelligence. And even the basic features seemed clunky, which made the whole process even more difficult. Rating: 1.5/5 Supporting futuristic use cases: When I first wanted to choose Clicks Field Service Management, I was banking on it being able to support some of the more futuristic use cases. However, this was not the case as I didnt really find much in terms of real-time analytics or AI powered diagnostic tools. And even connecting to my device from a web-based interface seemed a tad bit difficult. As a result, the companys claims of supporting a number of futuristic use cases was far from the truth. Rating: 2/5
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Buyer, Asia Pacific Mid Market Company
Mar 04, 2023
Overall Rating (1.5/5 Stars) At this time, I would not recommend Click Field Service Management offerings. The overall rating reflecting the lack of innovation and next gen technology, as well as inadequate customer service, come together to create a simply unsatisfactory offering.
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Buyer, Asia Pacific Mid Market Company
Mar 04, 2023
Review 3 - Supporting Futuristic use cases: In my assessment of Clicks Field Service Management offerings, Ive been mostly impressed with their efforts to make the system future-proof. The platform has been designed to easily integrate with a wide range of devices and services. Additionally, it makes use of cutting-edge technology like AI and Machine Learning to enable predictive analytics. This is perfect for those with the need to optimize their operational processes and remain ahead of their competitors. The only issue I had was with their UI/UX design, which could use some work to make it more user-friendly. Rating 7/10
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Buyer, UK Company
Mar 02, 2023
Customer Service (1/5 Stars) Ive been a customer of Clicks Field Service offerings for quite some time, and Ive had multiple issues. The customer service team is well meaning, but theyre often unable or unwilling to address my issues in a timely manner. I experienced a few different scenarios where I felt like I was being brushed aside and receiving a subpar response. I would not recommend their customer service to anyone.
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Buyer, Asia Pacific Company
Feb 22, 2023
1. I recently decided to try Clicks Field Service Management offering and after trying it out, I am extremely pleased with it. The software is incredibly easy to use and user friendly. I found that I was able to instantly create new tasks and assign them to technicians with no delays. The system is incredibly flexible and includes a range of powerful tools to improve my field services. I especially like the support for futuristic use cases, such as the use of drones and mobile robots for automated tasks. This really distinguishes Clicks system from other field service software and gives me a clear edge over the competition. The value for money is also great, with prices that are highly competitive considering the advanced features this solution offers. Overall, I am thrilled with Clicks Field Service Management. Rating: 5/5
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Buyer, Asia Pacific Mid Market Company
Feb 17, 2023
I recently got the opportunity of trying out Clicks Field Service Management Software and overall, Im highly impressed with the software. The interface is quite user-friendly and intuitive and Im really happy that they offer a mobile app as well so I can manage all my operations while on the go. The integrated customer service module proved to be incredibly useful since it enabled me to keep track of all customer related operations without any headache. What really sets their software apart is the fact that it allows me to integrate the latest technology like IoT and AI of which I can leverage for automation or streamlining certain processes. The customer service team at Click also deserves a special mention since they provided excellent training and personalized support to me making sure that all my requests were fulfilled. In conclusion, Id rate Clicks Field Service Management Software a 9/10.
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Buyer, North America SME Company
Feb 06, 2023
2. Ive been looking for a good field service solution and Im glad that I stumbled upon Clicks software. Its modern features and cutting-edge technologies make it well ahead of the competition. It was easy to set up, with no difficulty in creating tasks and assigning them to various technicians. The support for futuristic use cases, such as incorporating drones and mobile robots, makes it the perfect choice for tackling sophisticated tasks. Furthermore, the software offers good value for money by enabling advanced features at a lower cost than some of the other solutions on the market. All in all, I would definitely recommend Clicks Field Service Management to anyone looking for an effective, intuitive management solution for their field services. Rating: 5/5
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Buyer, Asia Pacific Mid Market Company
Feb 04, 2023
Clicks Field Service Management Review by Middle Aged Asian Male Rating: 2/5 Overall Innovation and use of next generation technology: My experience with Clicks Field Service Management was not great when it came to the overall innovation and use of next generation technology. Even though the company advertises themselves as being at the forefront of the field services space, the platform fails to live up to what I expected. The mobile app had a few features that I could use to log my activities, but it quickly became evident that the app was not optimized for the latest technologies such as Augmented Reality or Artificial Intelligence. Even the basic features such as scheduling and routing were cumbersone and difficult to use. As a result, I could not take full advantage of the service and it made my life harder. Rating: 1.5/5 Supporting futuristic use cases: One thing I was looking forward to when I chose Clicks Field Service Management was that it should have been able to support futuristic use cases. Unfortunately, this proved to be far from the reality. Even though the company claimed that the service could be used to optimize fleet management and remote monitoring, I could not find any proof of these capabilities. There were no real-time analytics or AI powered diagnostic tools available, which essentially rendered the platform useless for me. I even found it difficult to connect to my device from a web-based interface. Rating: 2/5
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Buyer, Asia Pacific Mid Market Company
Feb 02, 2023
Review 1 - Supporting Futuristic use cases: I have had an opportunity to explore Clicks Field Service Management offerings. In my experience, they have done a great job keeping with the latest trends of service management--in particular, the ability to build futuristic use cases and services. For example, they offer a comprehensive integration platform with a wide range of APIs that enable businesses to connect to their products and services. Additionally, they have integrated their products with AI and Machine Learning to develop advanced analytics and reporting. Having the ability to leverage these technologies to optimize operational processes and remain ahead of the competition is invaluable. However, I believe that Click could do more in terms of UI/UX design, as the platform looks a bit dated and clunky. Rating 8/10
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Buyer, UK Company
Jan 30, 2023
4. I recently decided to try Clicks Field Service Management and Im so glad that I did. The software is incredibly intuitive, making it easy to use and configure. I love the support for futuristic use cases, such as deploying drones and mobile robots for automated tasks. This really makes this software stand out from the rest. Furthermore, the value for money is great, with prices that remain very competitive even when considering the number of high-end features this solution has. I am extremely pleased with Clicks Field Service software and I would highly recommend it. Rating: 5/5
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Buyer, UK Company
Jan 29, 2023
Click Field Service Management Review 2 I recently signed up for Click Field Service Management, and although Im happy with the features that it offers, I feel like its slightly overpriced. While I can see the value it brings, I dont think it quite measures up to its cost. That said, the software makes it incredibly easy to manage everything from job scheduling to invoicing, and it also makes customer notifications incredibly streamlined. The click-based service creator is great for quickly creating tailored services, and tracking time and attendance is made easy. It is, however, very important to understand all the features of the software and how to use them, and that can take some time. Additionally, certain features are only available for certain service-level plans, so you may find yourself needing to upgrade to gain access. Overall, Click Field Service Management is a great tool and provides a ton of features, but Im fairly certain you can find greater value somewhere else. Rating: 3/5
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Buyer, UK Company
Jan 29, 2023
Clicks Field Service Management Review by Middle Aged Asian Male Rating: 2/5 Overall Innovation and use of next generation technology: I have recently started to use Clicks Field Service Management, but I am not happy with the innovation and use of next generation technology. The platform just felt outdated and lacking in comparison to the competition. Even though the company advertises it as utilizing the latest technologies, I didnt find any traces of them in action. There were no AR or AI functions available, and even the basic functions such as scheduling and routing seemed subpar. Rating: 1.5/5 Supporting futuristic use cases: I was really hoping that Clicks Field Service Management would be able to support some of the futuristic use cases that I was looking for. However, it appears that the capabilities of the platform are far from what the company advertised. There was no real-time analytics or AI diagnostic features, which made my experience with the platform quite frustrating. This is because the promises of supporting such use cases fell short in my case. Rating: 2/5
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Buyer, North America Mid Market Company
Jan 20, 2023
Clicks Field Service Management Review by Middle Aged Asian Male Rating: 2/5 Overall Innovation and use of next generation technology: I was recently trying out Clicks Field Service Management, however I wasnt impressed with the overall innovation and use of next generation technology. The platform was lacking a great number of features, most notably the integration of AR functions and Artificial Intelligence. Even the basic features such as scheduling and routing seemed to be complex and convoluted, which didnt help me in getting the most out of my experience. Rating: 1.5/5 Supporting futuristic use cases: My expectations for Clicks Field Service Management were very high, seeing as it had very promising ads about its ability to provide optimized fleet management and remote monitoring services. Unfortunately, these promises were left unfulfilled as I couldnt find a single real-time analytics or AI powered diagnostic tool in the platform. Furthermore, it was a difficult task for me just to connect to my device from the web-based portal. Rating: 2/5
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Buyer, North America Mid Market Company
Jan 17, 2023
Review on Cost of Ownership: Ive had the pleasure of using Clicks Field Service Management offering as part of my workflow and must say that I was pleasantly surprised at how affordable the service was. The cost of ownership is quite reasonable and far less than other software packages I have used in the past. It is definitely the most cost-effective in the industry and provides great value for money. The initial setup fees are also incredibly low, with no additional fees for add-ons or extra services. Even better, Clicks team is always available to assist with any setup troubleshooting, which was an additional plus from my perspective. Overall, I have to give Clicks Field Service Management a rating of 8 out of 10 on its cost of ownership. It is an incredibly affordable service for what it offers, and this is definitely something that any prospective customers should take into account.
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Buyer, Europe Company
Jan 16, 2023
Review 4 - Overall Innovation and use of next generation technology: Overall, I have been very pleased with Clicks Field Service Managements use of next-generation technology. Artificial Intelligence and Machine Learning play a key role in the platforms abilities, providing businesses with the ability to foretell patterns and actions from the data gathered from their services and devices. This helps make demand forecasting a breeze. Additionally, the platform boasts capabilities like edge computing and automation which work together to make the system highly customizable for individual business needs. My only critique is that the UI/UX design is a bit clunky and out-dated, making it a bit hard to use effectively. Rating 8/10
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Buyer, Asia Pacific Company
Jan 15, 2023
Cost of Ownership - 3/10 The cost of ownership of Clicks field service management offerings is really quite high. I was looking for a service that is cost-effective yet comprehensive and unfortunately, Clicks offerings fell short on this. I understand that they offer a range of features, but I do not feel its worth the money. Many other services offer similar features for almost a fraction of the cost. Product Vision - 6/10 I think the product vision in Clicks field service management offerings is quite ok but could use some more innovation. They offer a good platform but there is scope for improvement. I expect they could add more value in the form of new functionalities and integrations that could really make a difference. Theres an opportunity to offer more comprehensive system-wide analysis of data. Product Features - 8/10 I am pleased with the overall features of Clicks field service management offerings. Everything works great and I can get my work done without any major issues. The integration of mobile technologies has made it very efficient to connect with customers. Moreover, scheduling is also quite accurate and I am impressed with the insights and analytics that are offered.
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Buyer, Europe Company
Jan 14, 2023
3. After using Clicks Field Service Management Solution, I simply cant enough of it. While many conventional field service solutions offer basic customer management capabilities, Click has taken it to the next level with its powerful set of next-generation features. The intuitive user interface makes it easy to use, and the platform also offers automation capabilities, allowing for efficient and effective management of field service activities. Additionally, the real-time job status view is a great feature, as it allows customers to track their job progress in real-time and connect with technicians directly. In terms of Product vision and Product features, I am quite impressed with what Click is offering. My overall rating for Clicks Field Service Management Solution is 4.5 out of 5 stars for Innovation and use of next generation technology, and 4 out of 5 stars for Product vision and Product features.
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Buyer, North America Mid Market Company
Dec 31, 2022
1. Clicks Field Service Management solution is my go-to service software that I recommend to any business looking to upgrade their customer service operations. The software provides an end-to-end field service solution with a focus on automation and customer experience optimization. It offers easy-to-use mobile and web-based platforms that give customers the ability to access real-time job statuses, and get personalized customer service updates from the field. Whats most impressive is the innovation that producers have included in this software. It is feature-rich and constantly evolving, with tools and features that allow organizations to more efficiently manage their field service activities. It also has a modernized look and feel, with an intuitive user interface, allowing for easy adoption of the platform. My overall rating for Clicks Field Service Management Solution is 4 out of 5 stars for Innovation and use of next generation technology, and 3.5 out of 5 stars for Product vision and Product features.
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Buyer, Asia Pacific Mid Market Company
Dec 19, 2022
Review 1 In my line of work, I often need to juggle multiple tasks and manage large teams. Clicks Field Service Management system has been a life saver! From creating work orders, to managing projects, the system looks after each task with ease. Especially appreciated is the mobile app that I can use to quickly make changes and check status updates on the fly, literally from anywhere! I do still have some difficulty figuring out certain settings and options as some are not as intuitive as Id have liked. I also find the system somewhat slow and clunky here and there. But overall, I do appreciate the overall ease of use for simple tasks and the innovative, next-generation technology used for more robust functions. Im giving it a 4/5.
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Buyer, Asia Pacific Mid Market Company
Dec 19, 2022
Cost of Ownership - 3/10 I was quite surprised by the cost of Clicks field service management offerings. It is more expensive than I would have expected for a service that is still quite basic. Even with a small project, the cost would be quite high. For example, the package offered with just 5 users costs around 1000 dollars and I find this too high. Product Vision - 5/10 The product vision of Clicks field service management offerings is about average. It is understandable that the purpose of the product is to streamline the process and provide customer satisfaction. However, I think there is more that Click could offer in the form of industry-specific functionalities or integrations with existing solutions. Product Features - 7/10 I find the product features of Clicks field service management offerings to be ok. The user interface is intuitive and easy to use. Moreover, there is an automation process that really helps to speed up the process and eliminates errors. The real-time tracking is also quite helpful. However, the field service software needs to be optimized with more features that can make it more comprehensive.
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Buyer, North America Mid Market Company
Dec 12, 2022
4. In my opinion, Clicks Field Service Management Solution is one of the best available on the market. Its an integrated service platform that not only offers customer support capabilities, but also provides automation, job scheduling, and other functionalities that help to streamline operations. Moreover, its user interface is extremely intuitive and the platform runs smoothly on mobile, making it easy to access and manage field service tasks from anywhere. I really appreciate its product vision and product features, which have been designed in such a way that they offer great customization options. My overall rating for Clicks Field Service Management Solution is 4.25 out of 5 stars for Innovation and use of next generation technology, and 4 out of 5 stars for Product vision and Product features.
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Buyer, Asia Pacific Company
Dec 09, 2022
Review 5 Im a firm believer of the old saying: "If it aint broke, dont fix it". But with Clicks Field Service Management system, I was able to see the benefits of taking a leap of faith and trying something new. The system is packed with features, including innovative and next-generation technology, making it a viable solution for managing my projects. I do find some of the settings and options a bit difficult to figure out, and the mobile app isnt as user-friendly as I had hoped, but in the end its easy enough to get familiar with. 4.5/5!
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Buyer, North America Mid Market Company
Dec 07, 2022
Future Innovations & Technologies (2/5 Stars) Clicks Field Service offering may have had potential in the past, but that potential is drying up as the industry continues to move forward. Im skeptical when I look at their future plans and the technologies they plan to use. The truth is, they simply arent keeping up with the competition in this regard, and I worry that one day theyll be left behind.
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Buyer, North America Mid Market Company
Dec 06, 2022
Review on Interoperability and Integration: I found Clicks Field Service Managements integration and interoperability with other software options to be a great plus. The application integrates with many external platforms and partners, allowing users to easily import and export data, which is very important in my workflow. While I havent tested it extensively, I noticed no glitches during our integration with other software. The user interface is intuitive and I had no trouble learning to use the software. Overall, I give Clicks Field Service Management a rating of 8.5 out of 10 on its interoperability and integration options. It is one of the most seamless and straightforward integrations I have used for my business.
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Buyer, SME Company
Dec 05, 2022
5. If youre looking for a powerful field service solution, Clicks is a great choice. This software has it all, with support and configuration thats extremely easy. Its most impressive feature is in its support for futuristic use cases and deployment of drones and mobile robots for automated tasks. This really sets it apart from the competition and makes it especially useful for high-end tasks. Additionally, the cost of this software is very reasonable, making it great value for money. In short, I am thrilled with Clicks Field Service Management. Rating: 5/5
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Buyer, North America SME Company
Nov 27, 2022
Click Field Service Management Review 5 Ive recently been using Click Field Service Management, and Im impressed with the features it offers. The software makes it easy to manage job scheduling and invoicing, and it also has a click-based service creator for quickly editing services. The customer notifications are also incredibly helpful. I can easily keep customers informed in real-time, which has made my job a lot easier. For the features it offers, I find the cost of ownership of Click Field Service Management to be reasonable. Its not a budget option, but its definitely worth the money if you can afford it. Rating: 4/5
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Buyer, Asia Pacific Company
Nov 22, 2022
Review 5 - Supporting Futuristic use cases: In my assessment of Clicks Field Service Management offerings, I have come away with a mostly favorable impression. I found the platform to be more than capable in managing ever-evolving operations, with the ability to easily integrate to a range of services and devices. Additionally, Clicks focus on futuristic use cases and technologies is commendable. Through their integration platform with AI and Machine Learning, they have enabled businesses to streamline the entire process and remain ahead of their competitors. That being said, the UI/UX could use an update as it can be a bit difficult to navigate. Rating 7.5/10
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Buyer, Asia Pacific Company
Nov 20, 2022
2. After using Clicks Field Service Management Solution, I can honestly say it is one of the better field service solutions out there. As a technical expert, I appreciate the product features, which include automation features to help streamline field operations. There is also a suite of mobile tools that allow for easy management of the field service platform from any location. One of the most innovative features, however, is the real-time job status view, which allows customers to track their job progress in real-time and connect with technicians directly without any delay. In terms of product vision and product features, Click has done a great job in providing a modernized solution with customization options that cater to the unique needs of various organizations. My overall rating for Clicks Field Service Management Solution is 4 out of 5 stars for Innovation and use of next generation technology, and 4 out of 5 stars for Product vision and Product features.
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Buyer, UK Company
Nov 19, 2022
Click Field Service Management Review 1 I am an old European male service manager who recently bought Click Field Service Management. I have mixed opinions of the software. The cost of ownership is relatively high, which is aligned with its features. However, overall I think its worth the cost as it has enabled me to automate many of my daily operations quickly and easily. It comes with a powerful job scheduling engine and powerful reporting capabilities, so I can identify any existing gaps in services and take action to resolve them. I also appreciate the click-based service creator, which helps me to quickly create and customize services to suit my requirements. The system also comes with real-time customer notifications, which help to keep them informed of any changes or updates. I also find that it makes tracking time and attendance for my team really easy, as well as providing them with access to online billing and invoicing. Overall, I think that Click Field Service Management offers great value for money, and Im glad I made the purchase. Id recommend this to anyone in the service industry who is looking to create a reliable and efficient service provision. Rating: 4/5
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Buyer, Energy and Utilities, SME
May 07, 2020
“Easily Accessible and Manageable”
We have been using ClickSoftware for a long time. It was so easy to configure and use that we started using it without disturbing any existing operation. Anyone can start using the ClickSoftware application for business operations.
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Buyer, Telecom Infrastructure, SME
May 07, 2020
“Mobile Accessibility”
We can easily access the software on mobile. It makes it easy to use, and we can use it from any device and any location. The feature of the electronic signature makes it awesome. We recommend the software to every business owner to schedule and manage customer information.
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Buyer, Software, SME
May 07, 2020
“Best for Customer Management”
We can now manage our customer information easily. Many functionalities of the software like managing customer information at a place, accessibility of service history make it appropriate. Apart from this inventory management, performance measure and customer database can also be managed.
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Buyer, Healthcare, SME
May 07, 2020
“Technically Equipped”
We found many new technical features in the application. Some of the most admirable technical features that we found useful are real-time reporting and automatic contract and dispatch management. It has many technical features that make the app suitable for business owners.
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