MIMS Field Service Management Pricing & Demo
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Summary
MIMS by Arrow Labs has proved to be a great platform to produce advanced workflow management solutions for businesses and companies. The latest hardware and software tools assist the roust framework. All the resources can be accessed through mobile, internet, and other wearable devices. It prioritizes communication to be smooth and effective.
MIMS Pricing:
The MIMS pricing plans are flexible and charge you as per your demands. The packages can vary with the size and tasks in a business. One can avail of MIMS pricing and payment terms through regular instalments. One can customize their settings and choose the MIMS pricing package which suits them the best.
MIMS Field Service Management Demo:
There is a trial or demo period for each MIMS package you chose as per the requirement of your business or enterprise. The trial period for MIMS pricing is one month in which you can test all the features provided in the respective package and accordingly work with it or upgrade it.
MIMS Field Service Management Features:
Here are some of the most impressive feature of MIMS-Machine-assisted framework
- The automatic framework helps in smoother execution of actions
- Top-quality hardware and software used
- Assistance of virtual and intelligent learning
- Regular reports and statistics have evolved.
- Higher rate of spotting errors and rectifying in real-time
- Real-time notifications for dynamic workflow
- On-time verification and resolution of problems
- Special care is taken for on-time deliveries of all information
- Information and data is kept secure and ready for usage
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MIMS Reviews
Buyer, Asia Pacific Company
May 15, 2023
Review #3 I recently began using Arrow Labs field service management system and have been very pleased with the product. I am particularly impressed with the customer service, which has been faultless in its ability to answer questions in an informative and timely manner. Ive also been pleased with the customer support options and customer data query features. The only downside Ive found is the ease of use. While the interface appears to be intuitive, I have found some of the menus and functions to be overly complex. In the case of customer data query and customer support, I was unable to locate the functions without being directed by customer service representatives. Overall, I am pleased with the product and customer service, though my team will need extra training to ensure full functionality. Rating: 8.5/10
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Buyer, Asia Pacific Company
May 10, 2023
Supporting futuristic use cases Arrow Labss Field Service Management software offers businesses a range of features to better utilize futuristic technologies such as AI and predictive analytics. This makes it much easier for them to provide more customized and sophisticated solutions for customers. Additionally, the platform also supports the use of multiple digital channels to better provide services such as remote access, telemedicine and geo-fencing. The system is intuitive and easy to use, meaning that even novice users can quickly get up and running. Furthermore, they offer plenty of support resources to help customers make full use of the solutions. All in all, I give Arrow Labss Field Service Management a 4.5/5 rating for its support of futuristic use cases.
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Buyer, North America Mid Market Company
May 05, 2023
Advanced capabilities: 4/5 The advanced capabilities offered by Arrow Labs Field Service Management are what really sets it apart. There are a range of features that make it easy to manage complex processes and ensure optimisation of operations. I personally found its AI-driven analytics tools particularly useful for understanding underlying trends and predicting potential issues. The automation tools have also been invaluable in ensuring operations run smoothly, allowing me to run operations with minimal oversight. That being said, I feel the current advanced capabilities are lacking and am hoping for more options to become available over the coming months.
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Buyer, UK Company
May 02, 2023
Customer Service: 5/5 Arrow Labs customer service has been excellent. Any queries or issues Ive had have been addressed quickly and efficiently, with help available both online and over the phone. The customer service team have gone out of their way to answer any questions Ive had, and there has even been a training program made available with the possibility of custom onboarding should the need arise. Ive been impressed with the level of customer service offered and how quickly they have been able to respond to my requests.
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Buyer, North America SME Company
May 02, 2023
User Experience: 4.5/5 I have been impressed with Arrow Labs Field Service Managements user experience. The mobile app is intuitive and easy to use, allowing me to keep updated on operations from anywhere. The dashboard presents all relevant data in an organised manner, making it easy to digest, while the visualizers allow me to track and debug issues as they arise. The only problem I have encountered is when Ive had to work with more complex tasks, it has proved to be far more time-consuming than expected. I feel the user interface could be made more efficient to allow for faster processing.
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Buyer, Asia Pacific Company
May 02, 2023
Review 2 - Ease of Use and User Experience I have been using Arrow Labss Field Service Management offerings for a few years now and I am very pleased with the user experience. Everything is incredibly intuitive and easy to navigate. The platform is well thought out and designed for maximum customer satisfaction. I also appreciate the fact that their customer care team is always ready to help users with any issues they may have. Not only are they efficient and knowledgeable, but they always strive to provide a positive customer experience. There have been a few glitches here and there but overall, the platform functions without any issues. I will rate Arrow Labss Field Service Management offerings an 8 out of 10 rating for usability and user experience.
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Buyer, Europe Company
Apr 28, 2023
Review #1 I recently started using Arrow Labs field service management offerings and I am so far quite pleased with the product. The customer service has been excellent in helping me get the product up and running, as well as understanding my needs for my business. Whenever I have had an issue or needed some help setting up the system, their customer representatives have been very patient, knowledgeable, and helpful. Ive been particularly impressed with the products ease of use. Navigation through the menus and functions is very intuitive and easy to understand. Im also able to easily customize the system to fit my business needs, and the training modules have been a great help in ensuring Im taking full advantage of the product. Overall, Im quite pleased with this service and would recommend it to anybody looking for an easy to use and reliable field management program. Rating: 9/10
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Buyer, North America SME Company
Apr 25, 2023
Conclusion Overall, Arrow Labs offers an impressive range of FSM offerings designed to meet the evolving needs of customers. The company offers a scalable, secure, and reliable end-to-end solution to help enterprises deliver better service and bring about a new level of customer experience. Arrow Labs advanced technologies make it easier to integrate other systems, and its user-friendly interfaces and powerful features offer flexibility, efficiency, and a great user experience. Rating: 9/10
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Buyer, UK Company
Apr 18, 2023
Arrow Labs Field Service Management Review 3 I recently had the opportunity of using Arrow Labs Field Service Management to manage my team in the field. After using this product, I would recommend it to anyone looking for an efficient team management solution. Firstly, I was impressed by the easiness of setup with this product. Coming from an older software, the transition to this product was quite smooth. Arrow Labs customer service team was helpful with any questions I had during the process. Once the setup was complete, there were no issues with getting the team back up and running. The user side of the product was again easy to use. All the features were well displayed and easy to understand. The allocated tasks feature was especially useful for me as it allowed for efficient communication within my team. The dashboard was something of a let down, as it would sometimes take too long to open. The value for money was very good. I paid a reasonable amount and got a user friendly, comprehensive product. Therefore, I can give the product a rating of 8 out of 10 for ease of use, and 10 out of 10 for value for money.
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Buyer, North America SME Company
Apr 08, 2023
Interoperability & Integration of Multiple Platforms Arrow Labs FSM solutions offer outstanding interoperability and integration capabilities. The companys suite of products and technologies enable customers to easily connect multiple platforms, such as mobile and web applications, enterprise management systems, IoT devices, and various other systems. This makes it easier for customers to manage their operations more efficiently and effectively. In addition, Arrow Labs also provides advanced analytics, ML and AI capabilities, which help customers to better understand their customer data and act upon it quickly. Rating: 9/10
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Buyer, SME Company
Apr 06, 2023
Flexibility and adaptability Arrow Labss Field Service Management system is extremely flexible, allowing customers to quickly adapt their solutions to suit their specific needs. This ranges from integration with a range of digital technology solutions to easy-to-make modifications to suit their individual operations. Additionally, the platform also offers plenty of support resources such as documentation and training sessions. Flexibility is essential in modern business, and I think Arrow Labss Field Service Management offering ticks all the boxes. Therefore, Id give the system a 4.5/5 rating for its adaptability. Perhaps the only minor criticism I can make is that, while customisation is available, certain features are more static when it comes to configuration.
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Buyer, UK Company
Apr 06, 2023
Review 4 - Ease of Use and User Experience I have been using Arrow Labss Field Service Management offerings for a few years now and I am very satisfied with their user experience. They have done a great job making the platform easy to use and intuitive. Everything is designed to make sure that customer service employees can quickly access the data they need without issue. I have also found their customer support team to be helpful whenever I have any issues. They are speedy, efficient, and knowledgeable regarding the platform. I can definitely give Arrow Labss Field Service Management offerings a 9 out of 10 rating for ease of use and user experience.
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Buyer, North America SME Company
Apr 05, 2023
Review #5 Having recently taken advantage of Arrow Labs field service management offerings, I must say that Im pleasantly surprised by the overall experience. The customer service team has been outstanding in their ability to answer questions and provide help whenever needed. I was quite surprised to find customer service reps were available 24/7 which is an incredible bonus. The ease of use has been a great help as well. Setting up the system proved to be straightforward, and while I had some initial trouble with navigating the menus and functions, the customer service was able to step in and give me a helping hand. All things considered, Im quite pleased with the product right now. Im confident that Ill be able to make full use of the system and the customer service support will stay excellent. Rating: 9/10
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Buyer, UK Mid Market Company
Apr 03, 2023
Arrow Labss Field Service Management Offering Review #5 Using Arrow Labss Field Service Management solution has greatly improved our operations, giving us access to advanced AI capabilities and automated scheduling. The interactive virtual assistant has also been a great addition, providing agents with task reminders and recommendations while they are on the go. One thing I would like to see improved is the integration capabilities of the solution. While it does offer integration with many third-party applications, there are some that are not supported. This could be improved by developing an API that could be used to integrate with more applications. Overall, I am very satisfied with Arrow Labss Field Service Management offering. The interactive virtual assistant and automated workflows provide major efficiency improvements, but the integration capabilities could be improved. I would rate this offering 4/5 for Supporting Futuristic Use Cases.
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Buyer, SME Company
Apr 02, 2023
Arrow Labs Field Service Management Review 5 Recently, I had the pleasure of using Arrow Labs Field Service Management product for managing my field crew. I must say I was quite impressed with the end result, as it made my work significantly easier and more efficient. The setup process was incredibly simple. I had been using an older product before, so moving to this new software was daunting. But Arrow Labs customer service team made the transition much simpler. They walked me through the setup and answered any questions I had. Once the setup was complete, my crew was quickly up and running with the new tools. The product itself was quite user friendly. The user interface was clear and easy to understand. I especially liked the allocated tasks feature, which allowed us to assign tasks down to field staff quickly and efficiently. There was only one aspect which I found to be a let down. This was the dashboard, which would sometimes not open up in a timely manner. The value for money of this product was quite good. I paid a reasonable amount for an efficient and user friendly product. Therefore, I would rate this product 8 out of 10 for Ease of Use, and 10 out of 10 for Value for Money.
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Buyer, North America Mid Market Company
Mar 31, 2023
Review 5 - Overall Innovation and Use of Next Generation Technology I have been using Arrow Labss Field Service Management offerings for a while now and I must say that they have revolutionized how customer service works. Their platform is built on the latest technologies such as AI and automation. This makes it incredibly efficient for customer service teams to process customer requests quickly and efficiently. It is also incredibly intuitive and user friendly so there is no need for extensive training. I give Arrow Labss Field Service Management offerings an 8.5 out of 10 rating for their innovation and use of next generation technologies.
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Buyer, UK Company
Mar 29, 2023
Arrow Labs Field Service Management Review 1 I recently had the pleasure of using Arrow Labs Field Service Management product. Overall, I was very impressed with the end result, as it made managing my crew in the field much easier and efficient. The product was extremely easy to set up and use. I was using older software, so trying to transition over to a new system was daunting. But Arrow Labs made the transition much smoother. They walked me through the setup and were very patient with my questions. After the setup was completed, I was able to quickly get the team up and running with the new tools. The product itself was easy to use, with a clear and simple user interface. What I liked the most was the allocated tasks feature, this feature allowed me to assign tasks quickly and efficiently to my crew, saving inefficient communication. However, there were some features of the service that I was not a fan of. One of these features was the dashboard, which sometimes did not open up in a timely manner, and it took me a while to figure out how to access some of the settings. Overall, the value for money of this product was quite good. The cost was reasonable, and the products features are all beneficial to the running of my team. I would give it a rating of 8 out of 10 for Ease of Use, and 10 out of 10 for Value for Money.
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Buyer, North America SME Company
Mar 27, 2023
Arrow Labss Field Service Management Overall Innovation and use of next generation technology: 4/5 I have had the pleasure of using Arrow Labss Field Service Management solution. I believe it to be one of the more innovative applications on the market. It boasts incredible scalability and flexibility, as well as an easy-to-use pipeline and automated system. The visualizers for tracking different stages of operation and debugging potential issues have also been useful in their own right. The dashboard is a great way to gain insights on areas that need more attention or that may need improvements. I love the fact that the application is cloud based, giving me the flexibility to access it anytime, no matter where I am. However, I feel it is lacking in the number of features when compared to other services, and would love to see more features released over the coming months.
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Buyer, North America SME Company
Mar 14, 2023
Overall, Arrow Labs Field Service Management offerings are incredibly advanced and make it easier for mobile workers to interact with customers, manage schedules, and track job progress. As a senior management professional, Ive been truly impressed with the intuitive technologies at play, cutting-edge use cases, and advanced analytics. Id give the innovation and use of next-generation technologies a rating of 4.5/5 and the supporting of futuristic use cases a 4.5/5. The first aspect that caught my attention was the capabilities to access customer data and job information right on a mobile device. With the help of GPS and geolocation, Arrow Labs Field Service Management can quickly and accurately track job locations. In addition, the platform also allows workers to access real-time data and job information even when they are offline. This makes it much easier for mobile workers to provide faster and better service. The second thing I found impressive was the ability to collaborate and stay in constant contact with workers, regardless of the job or location. The platform allows workers to chat, message, or video chat with clients and co-workers, making managing field service a much smoother experience. Workers can also easily flag alerts if there are any issues that need to be addressed. Moreover, what makes the Field Service Management offerings stand out is the impressive and refined analytics dashboard that provides a detailed overview of operations. With the help of this dashboard, it becomes much easier to gain insights and understand how workers are performing out in the field. This helps ensure that workers are delivering the highest quality of service in the most efficient manner. In conclusion, Arrow Labss Field Service Management offerings have definitely exceeded my expectations in terms of their innovation and use of next-generation technologies as well as the ability to support futuristic use cases. I would highly recommend their platform to anyone looking to streamline and optimize their field service process.
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Buyer, Asia Pacific Mid Market Company
Mar 13, 2023
Arrow Labss Field Service Management Arrow Labss Field Service Management offering is an advanced software platform that offers businesses a means to further optimize the way they serve their customers in the field. This is achieved through features intended to maximize efficiency and provide greater control to users. This can range from management of large-scale field services to efficient scheduling of tasks and materials. The system also allows customers to increase their usage of artificial intelligence and predictive analytics to better customize their service offerings and maximize their competitive advantage. Additionally, customers can integrate their field service management solutions with other enterprise solutions to provide an even greater level of convenience. Id give Arrow Labss Field Service Management offering a 4/5 rating. The system is easy to use and offers great value for money when it comes to optimizing field service operations. In addition, they provide nice future looking capabilities that enable businesses to utilize predictive analytics and AI to improve service offerings. Where I dont give the full 5 stars is that it is a bit pricey, however this is a common reality of enabling more advanced solutions.
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Buyer, Asia Pacific Company
Mar 04, 2023
Overall Innovation & Use of Next Gen Technology Arrow Labs demonstrates its innovation in FSM by enabling customers to build and deploy applications quickly, easily, and cost-effectively. Arrow Labs FSM solutions are equipped with a large set of powerful APIs and SDKs allowing for easy integration with other systems such as ERP and CRM, thus enabling customers to extend the functionalities of their existing enterprise services. Moreover, the companys use of next-gen technologies such as IoT, edge computing, data science, and AI/ML has enabled it to provide customers with powerful tools to gain deep insights from their data to make informed decisions. Rating: 9/10
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Buyer, Asia Pacific Mid Market Company
Mar 01, 2023
of multiple platforms
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Buyer, North America Mid Market Company
Feb 16, 2023
Arrow Labss Field Service Management Offering Review #3 Arrow Labss comprehensive Field Service Management solution allows organizations to improve their processes in a way that was never before possible. The cutting-edge technology and AI-driven analytics engine are some of the most impressive features of this offering, allowing businesses to optimize operations and predict customer trends in the future. However, one aspect of their Field Service Management offering that could be improved is their customer service response times. On several occasions, there were delays in resolving customer issues, resulting in dissatisfied customers. This could be improved by streamlining customer service processes and providing agents with better organizational tools. Overall, Arrow Labss Field Service Management offering is a great tool for streamlining operations and predicting customer trends. The advanced AI capabilities are particularly beneficial, but customer service response times could be improved. Because of this, I would rate this offering 3.5/5 for Supporting Futuristic Use Cases.
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Buyer, Asia Pacific Mid Market Company
Feb 13, 2023
Security & Reliability: 5/5 One of my main concerns when searching for a field service management provider was security and reliability. I wanted to make sure that our data was secure and our service would remain reliable. With Arrow Labs, Im pleased to say that I have no worries on either front. They have taken the necessary steps to make sure our data is secure and their services have been incredibly reliable. Its been an excellent experience working with them on these fronts.
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Buyer, Asia Pacific Company
Feb 09, 2023
Overview of Arrow Labs offering of Field Service Management Arrow Labs offers an extensive range of end-to-end Field Service Management (FSM) solutions to power up service delivery and bring unparalleled customer experience. As a leading provider of FSM solutions, the company offers a comprehensive suite of products, services, and technologies to enable optimum service delivery and accelerated service operations. Built on cutting-edge technologies, Arrow Labs FSM solutions offer an open, flexible, and extensible architecture that enables customers to leverage the scalability, availability, and agility they need to stay competitive in todays rapidly changing marketplace. Rating: 8/10
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Buyer, Asia Pacific Mid Market Company
Feb 02, 2023
Review #4 - Customer service I have been impressed with the customer service from Arrow Labss Field Service Management system. The onboarding process was very clear and well thought-out, letting me know exactly what I needed to do to get set up quickly. When I ever encountered any issues, their customer service team was very helpful in resolving them quickly. Having a dedicated customer success manager was also a great perk, as it helped me to better understand the product and its features. I give the customer support a 9/10 rating.
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Buyer, Europe Company
Feb 02, 2023
Customer Service: 4/5 When my business was looking for a field service management provider, I knew customer service would be a top priority for us. We wanted a provider that offered prompt responses, helpful service, and the ability to easily access our data. Im glad to say that Arrow Labs has provided us with exactly this. Weve never had to wait too long to receive a response, they frequently provide helpful advice and suggestions, and their online platform is user-friendly and easy to navigate. All in all, their customer service has been excellent.
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Buyer, UK Company
Jan 30, 2023
Compliance & Security Arrow Labs offers an exceptionally secure and reliable FSM solution, allowing customers to maintain high levels of compliance with industry-standard guidelines and regulations. The companys compliance and security measures meet the highest industry standards and offer customers assurance that their data are safe, secure, and compliant. Moreover, Arrow Labs also follows strict security protocols to ensure that their products are always secured and updated to remain compliant with the latest industry standards. Rating: 8/10
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Buyer, UK Company
Jan 28, 2023
and user experience Review 1 - Overall Innovation and Use of Next Generation Technology I have been using Arrow Labss Field Service Management offerings for a few years now and I am very impressed. Their use of next generation technologies to manage customer service operations is impressive. They have incorporated AI and automation technologies to streamline customer service operations. The technology not only helps with customer service, but it also provides better customer experience. It is easy to use and designed to meet customer needs quickly and efficiently. Everything is intuitive and easy to use. The AI-based capabilities also make it incredibly easy for frontline customer service employees to customize the customer experience. I give Arrow Labss Field Service Management offerings an 8 out of 10 rating for overall innovation and use of next generation technology.
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Buyer, Asia Pacific Company
Jan 25, 2023
Arrow Labss Field Service Management Offering Review #2 Having used Arrow Labss Field Service Management solution on a number of projects, I must say that I am thoroughly impressed with their overall innovation and use of next-generation technology. The automated process workflows and sophisticated analytics engine have greatly improved the visibility and efficiency of our operations. Furthermore, their powerful mobile application provides employees with anytime access to important functions related to their task, such as customer details, invoices, and reports. In terms of next-generation features, one of the most notable features is the interactive virtual assistant. This assistant provides agents with task reminders and recommendations while they are on the go, eliminating the need for manual entry of data in a timely manner. Moreover, the advanced analytics engine allows companies to identify pathways for improvement, as well as insights into customer behavior. Overall, I am highly impressed by Arrow Labss use of next-generation technology in their Field Service Management offering. The interactive virtual assistant and advanced analytics capabilities are particularly revolutionary and make this offering very cutting-edge. I would rate this offering 4.5/5 for Overall Innovation and Use of Next-Generation Technology.
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Buyer, Asia Pacific Mid Market Company
Jan 24, 2023
Review 3 - Overall Innovation and Use of Next Generation Technology I have been using Arrow Labss Field Service Management offerings for quite some time now and I can honestly say that they have come a long way. They have leveraged the latest technologies to optimize customer service operations. I am particularly impressed with the AI and automation features that are incorporated into the platform. They make it incredibly easy for frontline staff to optimize customer experience. As a senior management professional, I appreciate how easy it is to use and the fact that I dont have to spend a lot of time training staff. I give Arrow Labss Field Service Management offerings an 8 out of 10 rating for overall innovation and use of next generation technologies.
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Buyer, UK Company
Jan 23, 2023
Review #3 - Interoperability and integration Arrow Labss Field Service Management offerings are a great way to keep track of your service technicians in the field. The integration capabilities are top-notch, with a wide range of software and applications supported. I was able to integrate my existing software with ease and found the setup process straightforward and user-friendly. You can also track diagnostic data, customer contact information and the real-time locations of technicians which is a very useful feature. I give this feature an 8.5/10 rating.
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Buyer, SME Company
Jan 21, 2023
Value for money When it comes to value for money, Arrow Labss Field Service Management offering is quite competitive. While it is more expensive than some of its competitors, users are provided with a comprehensive and flexible platform that can be easily tailored to suit their individual needs. Furthermore, the system is easy to implement and offers plenty of support, making it a cost-effective choice for businesses. I would say that the true value for money lies in the ability of the system to further optimize field service operations; providing enhanced scalability, intelligence and automation. Therefore, I would give Arrow Labss system 4/5 for value for money. Admittedly, the price is on the expensive side but this is a common reality for advanced software solutions.
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Buyer, North America Mid Market Company
Jan 16, 2023
Review #1 - Interoperability and integration I recently had a chance to use Arrow Labss Field Service Management offerings, and Im impressed by the integration capabilities they provide. The platform allows users to integrate their existing software with their service technicians to make their entire operations process smoother and more efficient. There are several simple but powerful integrations available - ranging from the ability to fetch maintenance histories, customer contact information and track the location of technicians remotely. And the best thing is that it works with a diverse array of software and applications. I tested it out with some of my own existing tools and it worked great, which saved me time and headaches. I give this feature a solid 8/10.
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Buyer, UK Company
Jan 15, 2023
Review #4 I recently starting using Arrow Labs field service management offerings and I have to say that I am less than pleased with my experience. Quality customer service has been a struggle from the beginning; its taken multiple times for the customer services reps to answer simple questions and provide directions that cant be found in the system. That said, I must admit that I am quite impressed with the systems ease of use. Despite not being able to find answers to my questions quickly, I found that the menus and functions are clearly laid out and easy to understand once I did find the relevant information. This easy to use interface is what is keeping me from abandoning the product altogether. Overall, the customer service has been immensely disappointing, but Im pleased with the accessibility of the system. Rating: 5.5/10
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Buyer, UK Company
Jan 14, 2023
Review #2 I recently started using Arrow Labs field service management program and while I am generally pleased, there have been a few bumps in the implementation process. The customer service support has been very good in helping me get the product up and running, but I have had a few issues with the product itself. In some cases, I found that entering and managing data was overly complicated and convoluted requiring my team to spend extra effort to ensure accuracy. Im also a bit disappointed in the lack of built-in options for customer support and assistance. I havent found a way for customer service reps to query the system for customer information nor for customer service reps to update or change customer data quickly. All things considered, Im still reasonably happy with the product, though I think the customer service could use some improvement in certain areas. Rating: 7/10
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Buyer, Asia Pacific Company
Jan 12, 2023
User Experience & Flexibility Arrow Labs offers great customization and flexibility with its FSM solutions. The company makes it easy for customers to configure the solution according to their respective needs. This allows customers to customize their workflow and make necessary changes in the solution faster and more cost-effectively. Moreover, Arrow Labs also delivers a great user experience by providing intuitive, user-friendly interfaces and powerful tools to boost efficiency in service delivery. Rating: 10/10
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Buyer, Asia Pacific Mid Market Company
Jan 08, 2023
Interoperability and integration: 3/5 Arrow Labs Field Service Management offers a good degree of interoperability and integration with other cloud-based applications. I can easily pull raw data from a range of sources and move it into the system for hosting and storage. The mobile app for the platform also keeps me in the loop when I am on the go, allowing me to submit reports and check on operations from anywhere. The problem I have run into is when it comes to integrating with existing on-premise systems. These have proven have tricky to link up, as the data formats tend to be complex and require a level of customization that is not offered as part of the service. Adding specialized integration APIs would be beneficial.
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Buyer, UK Company
Jan 08, 2023
Overall: 3.5/5 Overall, Arrow Labss Field Service Management is a great choice for businesses looking to take the first step in transforming their operations. The platforms scalability, ease of use and mobile capabilities make it a great choice. However, its current specification falls a little behind when compared against the more well-established offerings, leaving me unsatisfied when it comes to features and overall flexibility. Hopefully these issues will be addressed as the service matures further.
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Buyer, SME Company
Jan 08, 2023
Arrow Labss Field Service Management Offering Review #1 Arrow Labs has developed a comprehensive Field Service Management solution that gives customers the ability to streamline processes related to managing personnel and resources in large-scale service-based operations. The primary features of their Field Service Management offering are very beneficial, especially when it comes to supporting futuristic use cases. For example, the advanced artificial intelligence (AI) capabilities of the Field Service Management offering allow users to quickly analyze customer data to identify patterns and potential areas of improvement. This helps organizations make better decisions by predicting how resources should be allocated and how customer trends are likely to change in the future. In addition, the automated scheduling feature enables businesses to efficiently manage workloads and optimize performance. Overall, I am very impressed with the capabilities of Arrow Labss Field Service Management offering when it comes to supporting futuristic use cases. The advanced AI capabilities, coupled with automated scheduling and optimized performance, are particularly beneficial. I would rate this offering 4/5 for Supporting Futuristic Use Cases.
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Buyer, Asia Pacific Mid Market Company
Dec 30, 2022
Review #5 - Interoperability and integration I recently had the pleasure of testing out Arrow Labss Field Service Management offerings and I must say that the integration capabilities are impressive. I was able to easily link it with nearly all of the software and applications I use on a daily basis and found the process intuitive and easy. You can also use it to track diagnostic data, customer information and technicians locations which is a major plus. All in all, this feature warrants an 8/10 rating.
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Buyer, UK Company
Dec 20, 2022
Integration: 4/5 When selecting a field service management provider, I was looking for one that could easily integrate with our existing data systems. Thankfully, Arrow Labs was able to meet this need. Their online platform allows us to easily integrate with our other systems and data sets, which has been a great help to our business. Im happy to say they have met our needs in this area and have been easy to work with throughout the entire process.
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Buyer, North America Mid Market Company
Dec 16, 2022
Cost of Ownership: 3/5 When I was searching for a field service management provider for our business, one of the most important considerations for me was the cost of ownership. After researching several different providers, I decided to go with Arrow Labs. They offered the services I needed at a price that seemed more reasonable than their competitors. Overall, their pricing was fair but I did feel like it could have been a bit lower. With that said, their services have been extremely helpful to our business and Im happy with the decision I made.
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Buyer, Asia Pacific Company
Dec 10, 2022
Arrow Labs Field Service Management Review 2 Recently, I had the pleasure of using Arrow Labs Field Service Management product. The experience overall was quite positive, as the product has made managing my field crew much easier. The setup of the product was extremely easy and quite user friendly. I had been using older software, and I found the transition from that software to Arrow Labs product very simple. The customer service team at Arrow Labs was excellent, and assisted with any questions I faced during the setup. After the setup was complete, I had no issues with getting the team back up and running. The user side of the product was also easy to use. The user interface was clearly designed and all the features were easy to understand. The software also has a feature in which tasks can be assigned and gathered from the field, allowing for efficient communication. The feature I found the most helpful was the notifications, which allowed me to quickly update my crew of any changes or updates. The value for money of this product was quite excellent. For the amount I paid, I was able to get an easy to use, comprehensive product. Therefore, I would give this product a rating of 8 out of 10 for ease of use, and a 10 out of 10 for value for money.
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Buyer, Asia Pacific Mid Market Company
Dec 10, 2022
Arrow Labs Field Service Management Review 4 I recently purchased Arrow Labs Field Service Management product to manage my team in the field. After the installation and setup of this product, I must say I am quite impressed. The product was very user friendly and easy to set up. I was coming from an older software and I found the transition quite smooth. The Arrow Labs customer service team was very helpful and assisted with any questions I had. Once I got the product installed and setup, I had no issues getting the team back up and running. The user interface was also quite simple and clear. All the features were immediately accessible and I had no trouble understanding what they were used for. The allocated tasks feature was especially helpful, as it allowed me to quickly assign tasks to my crew and keep communication efficient. The dashboard was a bit of a let down, as it sometimes took a while to open up. Overall, the value for money of this product was excellent. I paid a reasonable amount for an efficient, comprehensive product. I would give it a rating of 8 out of 10 for Ease of Use and 10 out of 10 for Value for Money.
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Buyer, UK Company
Dec 10, 2022
Review #2 - Customers service The customer service with Arrow Labss Field Service Management system is outstanding. From the get-go, their onboarding process was smooth and supportive - guiding me through the setup process with clear directions. Whenever I had any questions or issues, their customer service team was prompt in responding and very helpful in finding solutions. They also provide dedicated customer success managers who guide you through outlining your companys best service practices. 10/10 for their customer support.
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Buyer, SME Company
Dec 05, 2022
Arrow Labss Field Service Management Offering Review #4 There is no doubt that Arrow Labss Field Service Management offering is one of the most innovative solutions on the market. The advanced analytics engine and automated workflows are particularly impressive, offering customer visibility and efficiency. Furthermore, their mobile application provides employees with quick access to data and customer information, making customer service more streamlined and efficient. However, the cost of their Field Service Management offering is quite expensive, especially for larger enterprises. For example, for an enterprise solution, the cost can easily reach five figures. This may prove to be an issue for many organizations, as their budget may not be able to accommodate the cost of the offering. Overall, I am impressed with Arrow Labss Field Service Management offering, especially when it comes to the innovation and use of next-generation technology. However, the cost may be a hindrance for some organizations. I would rate this offering 4/5 for Overall Innovation and Use of Next-Generation Technology.
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Buyer, UK Company
Dec 03, 2022
Ease of Use: 4/5 When I was researching field service management options, one of the top things I was looking for was ease of use. I wanted a platform that would be easy to use and allow us to get our business up and running quickly and efficiently. Fortunately, Arrow Labs has done exactly that. Their online platform is intuitive and weve been able to quickly get our business using their service with minimal issues. All in all, Im very happy with their ease of use.
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Buyer, Asia Pacific Mid Market Company
Nov 28, 2022
Overall Overall, Id give Arrow Labss Field Service Management system 4.4/5. The system offers an excellent range of features at an acceptable price. Customers can benefit from advanced improvements such as AI and predictive analytics as well as various configurations and modifications to suit their specific needs. My only minor criticism is that, while customisation is available, certain fields are not as dynamic when it comes to configuration.
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Transportation and Logistics
May 07, 2020
“Great management services”
MIMS uses advanced methods and technologies to put out perfect results which give you better success rates. There is an array of services provided in perfect sync with each other.
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James Smith
May 07, 2020
“Efficient stats and reporting”
The technology of MIMS is unmatched, which also includes expert analysis of tasks and actions. It gives you the best route of action for success in different scenarios.
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Buyer, Automotive, Enterprise
May 07, 2020
“Reliable and robust structure”
One can rely on MIMS to create unexpected positive results during days of action. It maintains a robust network and a great communication system within the chain of actions.
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