RightAnswers’ offers Web Self-Service and Mobile Self-Service knowledge management software which enhance the customer experience with quicker delivery of knowledge, higher service levels due to reduced call volume and lesser wait times. RightAnswers has been created with a purpose to deliver software for a central knowledge management system, a knowledge base for all other enterprise knowledge requirements. RightAnswers’ Knowledge Spotlight, provides solutions to the users wherever they are logged into the application or website. RightAnswers Mobile Self-Service Portal, allows users to providea total self-service experience right from the users’ smartphones or tablets.