Are you from this Company?
Nuance
Massachusetts, US
1992
$1BN to $5BN
Enterprise
77 Likes
78 Buyers Negotiating

Summary

Nuance Communications is a leading provider of speech recognition solutions and language understanding. It operates through various business divisions, such as healthcare, mobile & consumer, enterprise, and imaging. The company offers automated speech recognition solutions to its customers, which focus on automatic speech recognition, NLU, information & dialog management, text-to-speech, optical character recognition, and biometric speaker authentication. It provides integrated solutions and services to various sectors, such as healthcare, automotive, BFSI, construction, education, utilities, journalism, retail, telco/service providers, and travel & transportation.

Discussions

Strengths
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +8
    Support & Maintenance
  • +13
    On-Site Support
  • +14
    Remote Support
  • +14
    Full Time Equivalent
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +14
    Intelligent Virtual Assistants
  • +7
    Interactive Voice Response & Interactive Text Response
  • +13
    Mobile Self-Service
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +12
    APIs for developing Self-Service Apps
  • +13
    Co-browsing
Cautions
  • -8
    Frequency of Support Service - Annually
  • -5
    Product/Solution Offered
  • -7
    Customer Feedback
  • -6
    Level of Support Services
  • -11
    Other Services
  • -6
    Per User / Device Basis
  • -8
    Customer Self-Service Security
  • -6
    E-mail Management
  • -9
    Semantic Search
  • -10
    Other Software Offered
  • -13
    Automated Ticketing
  • -14
    Helpdesk Automation
  • -11
    Knowledgebases
  • -5
    Predictive Self-Service
  • -5
    Widgets
  • -6
    Other features offered
  • -11
    Other End-user(s)
  • -5
    Frequency of Support Service - Monthly
  • -6
    Frequency of Support Service - Quarterly
  • -7
    Frequency of Support Services- Bi-Annually
I agree to 360Quadrants Terms of use and privacy policy
Success
info
Error
Company Size :
  Enterprise
  SME
  Startup