Microsoft Dynamics 365 Customer Service Pricing & Demo

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Microsoft Dynamics 365 Customer Service
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Redmond, USA
1975
Enterprise
74 Likes
78 Buyers Negotiating

Summary

Microsoft operates through various business segments, such as Windows Division, Microsoft Business Division, Online Services Division, Server & Tools, and Entertainment & Devices Division. Microsoft offers various kinds of products, which include operating systems, servers, intelligent devices, software development tools, and productivity application. The company also manufactures and sells various hardware devices, such as Kinect for Microsoft PC accessories, Xbox 360, Surface RT, and gaming & entertainment console.

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Strengths
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +8
    Support & Maintenance
  • +13
    On-Site Support
  • +14
    Remote Support
  • +14
    Full Time Equivalent
  • +6
    Per User / Device Basis
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +6
    E-mail Management
  • +14
    Intelligent Virtual Assistants
  • +13
    Mobile Self-Service
  • +9
    Semantic Search
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
Cautions
  • -10
    Companies/Organizations/Enterprises/Customers
  • -7
    CRM Software Vendors
  • -12
    Dedicated Account Manager (DAM)
  • -8
    IT Service Providers
  • -8
    Frequency of Support Service - Annually
  • -9
    Frequency of Support Service - Others
  • -5
    Product/Solution Offered
  • -7
    Customer Feedback
  • -6
    Level of Support Services
  • -11
    Other Services
  • -8
    Customer Self-Service Security
  • -7
    Interactive Voice Response & Interactive Text Response
  • -10
    Other Software Offered
  • -13
    Co-browsing
  • -5
    Predictive Self-Service
  • -6
    Other features offered
  • -11
    Other End-user(s)
  • -5
    Frequency of Support Service - Monthly
  • -6
    Frequency of Support Service - Quarterly
  • -7
    Frequency of Support Services- Bi-Annually
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