JIVE SOFTWARE in Customer Self-Service Software

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JIVE SOFTWARE
Campbell, California, US
2001
$101MN to $500MN
Enterprise
57 Likes
73 Buyers Negotiating

Summary

Jive Interactive Intranet allows users to send out personalized news streams on mobile and desktop devices, provide executives and employees with a platform to discuss ideas, inspire and inform, handle all their communications and conversations, including email and notifications from external systems, in a single place. The solution makes collaboration more effective by instantly setting up and launching combined spaces and groups personalized to the teams. It also builds an ultimate employee directory by ingesting information from external personnel systems into Jive. It also offers Enterprise Search which hels users in instantly finding people, content, anything in Jive and connected systems. It also allows users to engane, analyze and integrate while maintaining the security and compliance of the user's data. Jive platform is secure, highly scalable and loaded with features, yet incredibly simple, fast and cost-effective to set up and use.

Discussions

Strengths
  • +6
    Level of Support Services
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +8
    Support & Maintenance
  • +13
    On-Site Support
  • +14
    Remote Support
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +8
    Customer Self-Service Security
  • +13
    Mobile Self-Service
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +12
    APIs for developing Self-Service Apps
  • +9
    Community Platforms
  • +11
    Knowledgebases
Cautions
  • -11
    Other Services
  • -14
    Full Time Equivalent
  • -6
    Per User / Device Basis
  • -6
    E-mail Management
  • -14
    Intelligent Virtual Assistants
  • -7
    Interactive Voice Response & Interactive Text Response
  • -9
    Semantic Search
  • -10
    Other Software Offered
  • -13
    Automated Ticketing
  • -13
    Co-browsing
  • -12
    FAQ Web Pages
  • -14
    Helpdesk Automation
  • -11
    Hybrid Chats & Instant Answers
  • -14
    Video Tutorials
  • -7
    Voice
  • -6
    Other features offered
  • -12
    Dedicated Account Manager (DAM)
  • -9
    Software Requirement Specification (SRS)
  • -11
    Other End-user(s)
  • -8
    Frequency of Support Service - Annually
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Company Size :
  Enterprise
  SME
  Startup