Inbenta offers chatbots that address customer queries, fill in forms for them and assist them in making transactions in an interactive way. These chatbots use AI, NLP and ML to understand customer query irrespective of the slang, jargon or spelling. Inbenta Chatbot has the ability to understand the intent behind each user’s question. The company offers Semantic Search which is patented and driven by NLP technology. It predicts the intent behind customers’ questions to help them find the right answers and cut down on the organization's support costs. The company offers Content Management which simplifies creating content in the workplace with document and digital asset management. Moreover, Inbenta provides Case Management solution that leverages NLP for the most productive approach to customer support.