EGAIN CORPORATION in Customer Self-Service Software

The products and services offered by the company include eGain suite and cloud operations. eGain suite comprises mobile applications, social applications, web applications, desktop applications, management applications and analytics, messaging applications, eGain OpenCEH, and eGain Connectors for. eGain OpenCEH is a multichannel customer engagement hub and eGain Connectors help to connect CRM, content, CTI, and e-commerce systems. The company also offers products such as live chat, Chabot, virtual agents, click to call, co-browsing, and web self-service. The products and solutions help the organizations to optimize their service process, raise their customer experience and increase their sales across channels such as mobile, social, and web. Nearly, three hundred global organizations have deployed eGains solutions to run and improve their customer service business