CREATIVE VIRTUAL in Customer Self-Service Software

·        V-Person™ - virtual agent/chatbot technology

o   Can be deployed across channels, including web, mobile, social media, messaging apps, voice, IVR, smart speakers, kiosks, contact centre, service desk

o   Flexible integration options and unlimited customisation by channel, product, business unit, user profile and device

o   Over 35 languages available

·        V-Person Live Chat™ - live chat technology

o   Deeply integrated with our V-Person virtual agent

o   Unique feedback loop allows live chat agents to help improve the virtual agent

·        V-Portal™ - knowledge management, workflow management and business intelligence platform; orchestration platform underpinning V-Person virtual agent/chatbot and live chat implementations; provides one place to:

o   Bring together content sources

o   Manage the intents

o   Blend together NLP, human curation of content, AI and machine comprehension

o   Create conversations with customer and employees across touchpoints in a seamless, personalized way and at large scale