Remedy 9 Pricing & Demo

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Remedy 9
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Houston, Texas, US
1980
$1BN to $5BN
Enterprise
83 Likes
71 Buyers Negotiating

Summary

BMC Software's products and solutions include service management, workload & IT automation, IT operations, cloud management, mainframe, virtualization lifecycle management, and cloud computing management. BMC serves various verticals, such as healthcare, financial services, retail, telecom, and manufacturing. The company offers innovative software solutions to its customers from mid-sized companies to large enterprises.

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Strengths
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +8
    Support & Maintenance
  • +13
    On-Site Support
  • +14
    Remote Support
  • +6
    Per User / Device Basis
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +6
    E-mail Management
  • +14
    Intelligent Virtual Assistants
  • +13
    Mobile Self-Service
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +12
    APIs for developing Self-Service Apps
  • +13
    Automated Ticketing
Cautions
  • -8
    Frequency of Support Service - Annually
  • -5
    Product/Solution Offered
  • -7
    Customer Feedback
  • -6
    Level of Support Services
  • -11
    Other Services
  • -14
    Full Time Equivalent
  • -8
    Customer Self-Service Security
  • -7
    Interactive Voice Response & Interactive Text Response
  • -9
    Semantic Search
  • -10
    Other Software Offered
  • -13
    Co-browsing
  • -5
    Predictive Self-Service
  • -6
    SMS
  • -7
    Voice
  • -6
    Other features offered
  • -11
    Other End-user(s)
  • -5
    Frequency of Support Service - Monthly
  • -9
    Frequency of Support Service - Others
  • -6
    Frequency of Support Service - Quarterly
  • -7
    Frequency of Support Services- Bi-Annually
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