Astute's CX Platform offers AI powered Self-Service which is driven by conversational AI chatbots. It provides customers with consistent, quick answers, while releasing contact centers to manage more nuanced cases. It offers Modern Agent Desktop, which is a single agent desktop that collaborates all channels into a single interface. Astute simplifies the data flow into the user's corporate data lake, allowing all the teams across the organization to leverage these valuable customer insights. Astute's patented NLP technology learns about the customer demands, searches the business systems for an answer, and interprets raw data into an intelligent, human-friendly response.