Astute CX Platform Pricing & Demo

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Astute CX Platform
Manhattan Beach , CA, US
2012
Enterprise
2 Likes
79 Buyers Negotiating

Summary

Astute's CX Platform offers AI powered Self-Service which is driven by conversational AI chatbots. It provides customers with consistent, quick answers, while releasing contact centers to manage more nuanced cases. It offers Modern Agent Desktop, which is a single agent desktop that collaborates all channels into a single interface. Astute simplifies the data flow into the user's corporate data lake, allowing all the teams across the organization to leverage these valuable customer insights. Astute's patented NLP technology learns about the customer demands, searches the business systems for an answer, and interprets raw data into an intelligent, human-friendly response.

Discussions

Strengths
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +8
    Support & Maintenance
  • +14
    Remote Support
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +6
    E-mail Management
  • +14
    Intelligent Virtual Assistants
  • +13
    Mobile Self-Service
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +13
    Automated Ticketing
  • +9
    Community Platforms
  • +11
    Hybrid Chats & Instant Answers
  • +8
    Mobile Apps
  • +10
    Social Forums
  • +14
    Video Tutorials
  • +7
    Voice
  • +10
    Companies/Organizations/Enterprises/Customers
  • +7
    CRM Software Vendors
Cautions
  • -7
    Customer Feedback
  • -6
    Level of Support Services
  • -12
    On-Premise
  • -9
    Consulting Services
  • -7
    Education & Training
  • -6
    Integration & Deployment
  • -10
    Managed Services
  • -11
    Other Services
  • -13
    On-Site Support
  • -14
    Full Time Equivalent
  • -6
    Per User / Device Basis
  • -8
    Customer Self-Service Security
  • -7
    Interactive Voice Response & Interactive Text Response
  • -9
    Semantic Search
  • -10
    Other Software Offered
  • -12
    APIs for developing Self-Service Apps
  • -13
    Co-browsing
  • -12
    FAQ Web Pages
  • -14
    Helpdesk Automation
  • -11
    Knowledgebases
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Company Size :
  Enterprise
  SME
  Startup