QUADIENT in Customer Journey Analytics Software

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QUADIENT
Boston, Massachusetts, US
1994
Enterprise
48 Likes
71 Buyers Negotiating

Summary

Quadient offers Customer Journey Mapping, which is a unique cloud-based journey mapping solution. It allows businesses to instantly develop detailed customer journey maps with drag and drop tools and custom design options. It lets users link communications irrespective of the channels along the entire journey. Companies can also connect internally and share real-time feedback. The Quadient Customer Journey Mapping solution integrates with the existing Inspire CCM environment, allowing business users to share feedback and make changes in real-time. It also integrates with disparate CCM tools and data sources, delivering a holistic view of the entire customer journey.

Discussions

Strengths
  • +9
    Branch/Store
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    Call center
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    Promotional events
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    Social Media
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    Audio/Speech
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    Image
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    Text
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    Product Demos
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    Product Functionality
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    Any other professional service
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    Consulting
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    Customer Support
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    Other support services
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    Sales Support
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    Support and maintenance services
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    Technical Support
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    Training and Education services
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    Breadth and Depth of Product Offerings
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    Product Differentiation and Impact on Customer Value
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    Product Features and Functionality
Cautions
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    Expensive
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    Selection Tool
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    Others (Please specify)
  • -11
    On-Site Support
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    Full Time Equivalent
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    Hosted / On-Cloud
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    Hybrid
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    On-Premise
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    Per User Basis
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    Subscription / Licensing
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    Others
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    Web
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    Automotive and Transportation
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    BFSI
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    Energy and Utilities
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    Government and Public Sector
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    Healthcare and Life Sciences
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    IT and Telecom
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    Manufacturing
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    Media and Entertainment
QUADIENT Presence in Customer Journey Analytics Software
Quadient provides its software and services to enterprises in all verticals. The company has a direct presence in the countries of North America, Europe, APAC, and MEA. Quadient invests in R&D activities through its dedicated team which is engaged in upgrading the company’s existing products and services. As a part of its organic growth strategy, the company is focusing on expanding its product portfolio, majorly through new product launches. For instance, in May 2016, Quadient launched a new product named Quadient Inspire Customer Journey Mapping. The new product empowers end users to share the customer experience through feedback and provides a complete view of the customer journey. Furthermore, the company has a widespread distribution channel that includes business partners, alliance partners, delivery partners, and technology partners across the globe. Some of Quadient’s key partners include PersoniCom, DocuSign, eSignLive, and ABBY.
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