Quadient offers Customer Journey Mapping, which is a unique cloud-based journey mapping solution. It allows businesses to instantly develop detailed customer journey maps with drag and drop tools and custom design options. It lets users link communications irrespective of the channels along the entire journey. Companies can also connect internally and share real-time feedback. The Quadient Customer Journey Mapping solution integrates with the existing Inspire CCM environment, allowing business users to share feedback and make changes in real-time. It also integrates with disparate CCM tools and data sources, delivering a holistic view of the entire customer journey.