QPC LIMITED in Customer Journey Analytics Software

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QPC LIMITED
46 Likes
80 Buyers Negotiating

Summary

QPC Limited offers QPC Journey and QPC Advantage. QPC Journey helps support businesses in enhancing their customer experience and also identify unnecessary contacts. It gathers all customer interactions in real-time across the entire contact center ecosystem, into a single string of information, revealing the details of every customer journey. QPC Advantage allows users to gain deeper understanding of the customer journey. It also offers a QPC Feedback tool that targets specific customer journeys and understands customer feedback.

Discussions

Strengths
  • +10
    Others (Please specify)
  • +12
    Hosted / On-Cloud
  • +5
    Social Media
  • +7
    Audio/Speech
  • +6
    Image
  • +5
    Text
  • +12
    Product Functionality
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    Customer loyalty and process management
  • +13
    Survey data
  • +9
    Product Demos
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    Level of Support
  • +8
    licenses
  • +12
    Campaign management
  • +8
    Competitive intelligence
  • +6
    Customer behavioral analysis
  • +5
    Customer segmentaion and targeting
  • +9
    Branch/Store
  • +10
    Call center
  • +8
    Email
  • +11
    Promotional events
Cautions
  • -13
    Full Time Equivalent
  • -5
    Per User Basis
  • -8
    Software Requirement Specification (SRS)
  • -11
    On-Site Support
  • -11
    Hybrid
  • -10
    On-Premise
  • -6
    Directly
  • -7
    Through Partners / Third-Party Vendors
  • -7
    Brand Management
  • -11
    Channel experience analytics
  • -6
    Other support services
  • -14
    Others
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    Sales representative
  • -8
    Energy and Utilities
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    Government and Public Sector
  • -14
    Manufacturing
  • -9
    Other Industry Verticals
  • -9
    Retail and eCommerce
  • -14
    Others (Please Specify)
  • -8
    Video
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Company Size :
  Enterprise
  SME
  Startup