INQUBA in Customer Journey Analytics Software

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INQUBA
Johannesburg, South Africa
Enterprise
46 Likes
73 Buyers Negotiating

Summary

Inquba Journey Analytics offers a customer journey management toolbox which helps in enhancing the ROI of CX. InQuba Case Management provides real-time interventions and service recovery and also allows for customer experiences to be corrected and customer goals to be reached. InQuba Engage ensures that the customer is contacted or nudged in a particular direction through omni-channel engagements. InQuba platform connects Acquisition, Retention, and Cross-selling and makes it visible in the single view of the customer.

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Strengths
  • +13
    Full Time Equivalent
  • +12
    Hosted / On-Cloud
  • +11
    Hybrid
  • +10
    On-Premise
  • +6
    Directly
  • +14
    Customer Support
  • +5
    Sales Support
  • +10
    Support and maintenance services
  • +13
    Technical Support
  • +12
    Training and Education services
  • +9
    Branch/Store
  • +10
    Call center
  • +8
    Email
  • +7
    Mobile
  • +14
    Others
  • +11
    Promotional events
  • +12
    Sales representative
  • +5
    Social Media
  • +13
    Survey data
  • +6
    Web
Cautions
  • -9
    Product Demos
  • -8
    Software Requirement Specification (SRS)
  • -10
    Level of Support
  • -10
    Breadth and Depth of Product Offerings
  • -6
    Product Offerings
  • -14
    Managed Services
  • -10
    Others (Please specify)
  • -8
    licenses
  • -11
    On-Site Support
  • -5
    Per User Basis
  • -12
    Product Functionality
  • -14
    Subscription / Licensing
  • -7
    Through Partners / Third-Party Vendors
  • -13
    Any other professional service
  • -11
    Channel experience analytics
  • -8
    Competitive intelligence
  • -6
    Other support services
  • -7
    Automotive and Transportation
  • -8
    Energy and Utilities
  • -9
    Other Industry Verticals

INQUBA Reviews

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Buyer, Enterprise Company

5
Apr 17, 2023
I recently purchased Inqubas Customer Journey Analytics offering. I had heard good things about the product, and was looking forward to trying it out. In my opinion, the product vision is impressive—the way it allows companies to map out and track customer journeys is fantastic. The product features are user-friendly, the software is straightforward and easy to understand, and the cost of ownership is affordable. The interoperability and integration with other popular software platforms is seamless, meaning that I was able to quickly get up and running with minimal effort. On top of that, I was pleased to find that the companys stability and maturity provide me with the confidence and assurance that I need when purchasing a product. Moreover, the overall innovation of the product was outstanding. The software is designed to meet overarching customer service trends and is kept up to date with the latest in customer journey mapping technology. Additionally, it handles futuristic use cases easily, while making use of next-generation technologies such as predictive analytics and AI. Finally, the value for money is comparable to other similar offerings on the market. I was able to get up and running quickly and efficiently at a reasonable cost and can now take full advantage of the powerful information that Inqubas Customer Journey Analytics can provide. All in all, Im very satisfied with my purchase. INQUBAs Customer Journey Analytics Offering -
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Buyer, North America Company

5
Apr 10, 2023
I recently purchased Inqubas Customer Journey Analytics offering and have had a good experience thus far. The product vision is clear and forward-looking and has enabled me to map out customer journeys with ease. The product features are straightforward and user-friendly, making it easy to get up and running without the need for any specialized training. Moreover, the cost of ownership is relatively affordable and Ive found that interoperability and integration with other popular software platforms have been relatively seamless. On top of that, the companys stability and maturity have been of good quality, providing me with the necessary confidence that I need when making a purchase. The overall innovation of the product is great, with the software designed to meet customer-centric trends and keeping up with the latest customer journey mapping technologies. Furthermore, the software makes use of next-generation technologies such as predictive analytics and AI, further improving the efficacy of the product. Lastly, the value for money is reasonable, allowing me to get up and running quickly and efficiently at a cost that is comparable to other similar products on the market. All in all, I would rate Inqubas Customer Journey Analytics offering 4 out of 5 stars.
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Buyer, Europe SME Company

5
Jan 30, 2023
(Rating: 3 Star) I recently purchased Inqubas Customer Journey Analytics offering, and while Im pleased with the product overall, I do have some criticism. The product vision is fairly good, but I think the product could benefit from incorporating more complex customer journey mapping tools. The product features have generally been great, but Ive found them to be a little finicky when it comes to integrating with other popular software platforms. The cost of ownership is reasonable, but I do feel like Im paying a premium for the product. Additionally, Ive found that the companys stability and maturity have been lacking the product seems to be constantly changing and that has made it difficult for me to stay up to date on how to use the features properly. The overall innovation of Inqubas product is solid, but it could stand to be more expansive when it comes to handling futuristic use cases. Moreover, while the software makes use of some next-generation technologies, I feel like the use of predictive analytics and AI could be better employed. Finally, while I cant deny that the value for money is reasonable, I would feel much more satisfied with my purchase if the cost of ownership was a bit more reasonable. All in all, I would give Inqubas Customer Journey Analytics offering 3 out of 5 stars. INQUBAs Customer Journey Analytics Offering - Review
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Buyer, North America SME Company

5
Jan 19, 2023
#2 (Rating: 3 Star) I recently purchased Inqubas Customer Journey Analytics offering, and while Im pleased with the product overall, I do have some criticism. The product vision is fairly good, but I think the product could benefit from incorporating more complex customer journey mapping tools. The product features have generally been great, but Ive found them to be a little finicky when it comes to integrating with other popular software platforms. The cost of ownership is reasonable, but I do feel like Im paying a premium for the product. Additionally, Ive found that the companys stability and maturity have been lacking the product seems to be constantly changing and that has made it difficult for me to stay up to date on how to use the features properly. The overall innovation of Inqubas product is solid, but it could stand to be more expansive when it comes to handling futuristic use cases. Moreover, while the software makes use of some next-generation technologies, I feel like the use of predictive analytics and AI could be better employed. Finally, while I cant deny that the value for money is reasonable, I would feel much more satisfied with my purchase if the cost of ownership was a bit more reasonable. All in all, I would give Inqubas Customer Journey Analytics offering 3 out of 5 stars. INQUBAs Customer Journey Analytics Offering -
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Buyer, UK Company

5
Jan 19, 2023
#3 (Rating: 4 Star) I recently purchased Inqubas Customer Journey Analytics offering and have had a good experience thus far. The product vision is clear and forward-looking and has enabled me to map out customer journeys with ease. The product features are straightforward and user-friendly, making it easy to get up and running without the need for any specialized training. Moreover, the cost of ownership is relatively affordable and Ive found that interoperability and integration with other popular software platforms have been relatively seamless. On top of that, the companys stability and maturity have been of good quality, providing me with the necessary confidence that I need when making a purchase. The overall innovation of the product is great, with the software designed to meet customer-centric trends and keeping up with the latest customer journey mapping technologies. Furthermore, the software makes use of next-generation technologies such as predictive analytics and AI, further improving the efficacy of the product. Lastly, the value for money is reasonable, allowing me to get up and running quickly and efficiently at a cost that is comparable to other similar products on the market. All in all, I would rate Inqubas Customer Journey Analytics offering 4 out of 5 stars.
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Buyer, North America Mid Market Company

5
Dec 08, 2022
#1 (Rating: 5 Star) I recently purchased Inqubas Customer Journey Analytics offering. I had heard good things about the product, and was looking forward to trying it out. In my opinion, the product vision is impressive—the way it allows companies to map out and track customer journeys is fantastic. The product features are user-friendly, the software is straightforward and easy to understand, and the cost of ownership is affordable. The interoperability and integration with other popular software platforms is seamless, meaning that I was able to quickly get up and running with minimal effort. On top of that, I was pleased to find that the companys stability and maturity provide me with the confidence and assurance that I need when purchasing a product. Moreover, the overall innovation of the product was outstanding. The software is designed to meet overarching customer service trends and is kept up to date with the latest in customer journey mapping technology. Additionally, it handles futuristic use cases easily, while making use of next-generation technologies such as predictive analytics and AI. Finally, the value for money is comparable to other similar offerings on the market. I was able to get up and running quickly and efficiently at a reasonable cost and can now take full advantage of the powerful information that Inqubas Customer Journey Analytics can provide. All in all, Im very satisfied with my purchase. INQUBAs Customer Journey Analytics Offering -
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Useful (0) Not useful (0)
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Buyer, Europe Mid Market Company

5
Dec 07, 2022
(Rating: 5 Star) I recently purchased Inqubas Customer Journey Analytics offering. I had heard good things about the product, and was looking forward to trying it out. In my opinion, the product vision is impressive—the way it allows companies to map out and track customer journeys is fantastic. The product features are user-friendly, the software is straightforward and easy to understand, and the cost of ownership is affordable. The interoperability and integration with other popular software platforms is seamless, meaning that I was able to quickly get up and running with minimal effort. On top of that, I was pleased to find that the companys stability and maturity provide me with the confidence and assurance that I need when purchasing a product. Moreover, the overall innovation of the product was outstanding. The software is designed to meet overarching customer service trends and is kept up to date with the latest in customer journey mapping technology. Additionally, it handles futuristic use cases easily, while making use of next-generation technologies such as predictive analytics and AI. Finally, the value for money is comparable to other similar offerings on the market. I was able to get up and running quickly and efficiently at a reasonable cost and can now take full advantage of the powerful information that Inqubas Customer Journey Analytics can provide. All in all, Im very satisfied with my purchase. INQUBAs Customer Journey Analytics Offering - Review
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Buyer, SME Company

5
Dec 04, 2022
(Rating: 4 Star) I recently purchased Inqubas Customer Journey Analytics offering and have had a good experience thus far. The product vision is clear and forward-looking and has enabled me to map out customer journeys with ease. The product features are straightforward and user-friendly, making it easy to get up and running without the need for any specialized training. Moreover, the cost of ownership is relatively affordable and Ive found that interoperability and integration with other popular software platforms have been relatively seamless. On top of that, the companys stability and maturity have been of good quality, providing me with the necessary confidence that I need when making a purchase. The overall innovation of the product is great, with the software designed to meet customer-centric trends and keeping up with the latest customer journey mapping technologies. Furthermore, the software makes use of next-generation technologies such as predictive analytics and AI, further improving the efficacy of the product. Lastly, the value for money is reasonable, allowing me to get up and running quickly and efficiently at a cost that is comparable to other similar products on the market. All in all, I would rate Inqubas Customer Journey Analytics offering 4 out of 5 stars.
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Useful (0) Not useful (0)
user-icon

Buyer, Mid Market Company

5
Nov 26, 2022
I recently purchased Inqubas Customer Journey Analytics offering, and while Im pleased with the product overall, I do have some criticism. The product vision is fairly good, but I think the product could benefit from incorporating more complex customer journey mapping tools. The product features have generally been great, but Ive found them to be a little finicky when it comes to integrating with other popular software platforms. The cost of ownership is reasonable, but I do feel like Im paying a premium for the product. Additionally, Ive found that the companys stability and maturity have been lacking the product seems to be constantly changing and that has made it difficult for me to stay up to date on how to use the features properly. The overall innovation of Inqubas product is solid, but it could stand to be more expansive when it comes to handling futuristic use cases. Moreover, while the software makes use of some next-generation technologies, I feel like the use of predictive analytics and AI could be better employed. Finally, while I cant deny that the value for money is reasonable, I would feel much more satisfied with my purchase if the cost of ownership was a bit more reasonable. All in all, I would give Inqubas Customer Journey Analytics offering 3 out of 5 stars. INQUBAs Customer Journey Analytics Offering -
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