(Rating: 3 Star)
I recently purchased Inqubas Customer Journey Analytics offering, and while Im pleased with the product overall, I do have some criticism. The product vision is fairly good, but I think the product could benefit from incorporating more complex customer journey mapping tools. The product features have generally been great, but Ive found them to be a little finicky when it comes to integrating with other popular software platforms.
The cost of ownership is reasonable, but I do feel like Im paying a premium for the product. Additionally, Ive found that the companys stability and maturity have been lacking the product seems to be constantly changing and that has made it difficult for me to stay up to date on how to use the features properly.
The overall innovation of Inqubas product is solid, but it could stand to be more expansive when it comes to handling futuristic use cases. Moreover, while the software makes use of some next-generation technologies, I feel like the use of predictive analytics and AI could be better employed.
Finally, while I cant deny that the value for money is reasonable, I would feel much more satisfied with my purchase if the cost of ownership was a bit more reasonable. All in all, I would give Inqubas Customer Journey Analytics offering 3 out of 5 stars.
INQUBAs Customer Journey Analytics Offering - Review
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