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EngageCX
Atlanta, USA
2015
Below $10 MN
Enterprise
25 Likes
63 Buyers Negotiating

Summary

Engagecx helps organizations in gaining precise insights into the on-site behavior of customers. It provides Closed-loop Customer Engagement, wherein it offers features like Cross-channel Journey Stitching, Real-time Engagement, Occasion Marketing, and Localized Personalization. The company has also developed a chatbot called 'Max', which empowers organizations to deliver better customer experience. The chatbot identifies customers and notifies their presence. It also provides a unique Engagement Scorecard that helps companies to be updated on the latest customer activity.

Discussions

Strengths
  • +12
    Product Functionality
  • +6
    Directly
  • +10
    Breadth and Depth of Product Offerings
  • +12
    Product Differentiation and Impact on Customer Value
  • +7
    Automotive and Transportation
  • +13
    BFSI
  • +8
    Energy and Utilities
  • +12
    Government and Public Sector
  • +10
    Healthcare and Life Sciences
  • +11
    IT and Telecom
  • +14
    Manufacturing
  • +5
    Media and Entertainment
  • +9
    Other Industry Verticals
  • +9
    Retail and eCommerce
  • +6
    Travel and Hospitality
  • +7
    Audio/Speech
  • +6
    Image
  • +5
    Text
  • +12
    Remote Support
  • +13
    Product Branding
Cautions
  • -11
    On-Site Support
  • -13
    Full Time Equivalent
  • -14
    Subscription / Licensing
  • -10
    Others (Please specify)
  • -6
    Product Offerings
  • -12
    Hosted / On-Cloud
  • -11
    Hybrid
  • -10
    On-Premise
  • -5
    Per User Basis
  • -7
    Through Partners / Third-Party Vendors
  • -13
    Customer loyalty and process management
  • -6
    Other support services
  • -9
    Branch/Store
  • -10
    Call center
  • -14
    Others
  • -11
    Promotional events
  • -12
    Sales representative
  • -13
    Survey data
  • -14
    Others (Please Specify)
  • -8
    Video
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Company Size :
  Enterprise
  SME
  Startup